[Q] USB device no longer recognised - Nexus 10 Q&A, Help & Troubleshooting

I had a major scare with my tablet.
Seemed to have bricked but then it came back to life.
However, it now refuses to connect to the computer and gives the standard "USB device not recognised" message.
I have tried uninstalling and re-installing the USB drivers
I have tried it on two difference computers both of which worked previously and fail to work now.
One of the computers is Win 7 and the other Win 8.1
The cables I used all work with my phone and I can charge the tablet via the cable both from the charger and the computer.
The only thing I can think of doing is a factory reset.
I have no real problem with that - there is nothing on the tablet that is not replaceable but I don't want to do it if there is something simpler to try first.

Related

Phone is not recognized when in download mode - please help!

After failing again and again and again, reinstalling the drivers, reinstalling KIES (which simply won't work on my machine), removing the battery etc. etc. etc. I just don't know what there is left to do...
When in Win7, the phone is recognized, although Windows tells me that it's not connected to a USB2 hub. In download mode it says connection failed. What else am I supposed to do?
The phone is not branded or anything, applying stuff though update.zip's was never an issue.
So please somebody help me - I'm stuck with JF3
simple, switch to another computer
unless you can find and easy way to make windows forget the USB bugs
you need to also unplug the PC and wait for the PC to power drain, reconnect the PC power cord, and turn the PC back on.
after it goes back to windows try hooking up the phone again, if you get the message about not running in USB2 mode, then it failed
retry after resetting BIOS settings, installing USB2 drivers, etc.
Sent from my GT-I9000M using XDA App
I had a similar problem...
I had a USB 1.1 Port on my Thinkpad T22 and the drivers didnt like it
Use a different computer/USB port
...btw I still like JF3
Now you will probably feel the urge to smack my head against the wall when you read what I'm about to tell you... I don't blame ya... The cause of the "problem" was that I wasn't using the original Samsung USB cable that came with the phone. I just couldn't find it so I decided to use an aftermarket cable which I had lying around. Big mistake... I finally found the USB cord and that fixed everything for me. Beware of aftermarket accessories as the phone will punish you for using them!
that cable might have been a very poor after market version then
i do use a couple of after market USB to micro USB cable with the phone and it works fine
there are bad aftermarket products
and there are quality aftermarket products
I remember having a few mini USB cable with my old G1, and had similar problem. With one cable it was recognising, with the other one didnt.
Don't know what difference they have, but it's indeed wierd!
I was using a nokia usb cable to flash my samsung

Driver Installation Issues

I am trying to install the Samsung Intercept (Virgin Mobile) on my Windows 7 netbook. I could never connect the device before to either WinXP or Win7. I recently factory reset my phone and after installing the drivers on WinXP, the phone showed that it was connected. I mounted the SD card to the computer and it never showed the drive. I unmounted and disconnected and since then it never connected. I keep getting that it's not recognized.
On my Win7 computer, I installed the drivers (had to force Windows to find the driver). Now the computer senses that it's connected, but it says "the device cannot be started". So I'm thinking that my P.O.S. phone can't figure out wtf USB mode is. It showed it once and that's it.
I've tried probably 3 or 4 different drivers and now I can't figure out how to just start clean. I don't even think I need to because the computer driver installed fine (It says Samsung USB Android whatever when it's connected). I tried with USB debugging on and off.
I even tried to make a virtual Windows XP to try it on a fresh install, but VM won't take unknown USB devices.
I uninstalled all my drivers, even the USB hub drivers, rebooted after the uninstall. No luck.
Before I reinstalled the hub I tried to force XP to the drivers (different ones not the same driver over and over) and now its saying "the file does not contain any information about this device". WTF?!
I'm so confused with this stupid driver that I can't take it anymore. I'm now considering reformatting my computer, but it's not worth it just to root a phone. I'd rather put up with my phone needing a battery pull at least once a day than to lose all my files.
caderyn19 said:
I am trying to install the Samsung Intercept (Virgin Mobile) on my Windows 7 netbook. I could never connect the device before to either WinXP or Win7. I recently factory reset my phone and after installing the drivers on WinXP, the phone showed that it was connected. I mounted the SD card to the computer and it never showed the drive. I unmounted and disconnected and since then it never connected. I keep getting that it's not recognized.
On my Win7 computer, I installed the drivers (had to force Windows to find the driver). Now the computer senses that it's connected, but it says "the device cannot be started". So I'm thinking that my P.O.S. phone can't figure out wtf USB mode is. It showed it once and that's it.
I've tried probably 3 or 4 different drivers and now I can't figure out how to just start clean. I don't even think I need to because the computer driver installed fine (It says Samsung USB Android whatever when it's connected). I tried with USB debugging on and off.
Click to expand...
Click to collapse
I had the same issue too.
Have you tried using another USB cable? If you're using the cable that came with the phone it wont work (well sometimes). What you can do is find or buy another Micro USB cable for your intercept. You can buy one off amazon for less than $10. I brought mine from Best buy for $20. It works fantastically.
scream4cheese said:
I had the same issue too.
Have you tried using another USB cable? If you're using the cable that came with the phone it wont work (well sometimes). What you can do is find or buy another Micro USB cable for your intercept. You can buy one off amazon for less than $10. I brought mine from Best buy for $20. It works fantastic.
Click to expand...
Click to collapse
I was seriously considering another cable because I read in some other threads pretty much what you just told me, but I guess I was one of those "on the twelth time it finally connects" type of situations. I connected it last night and it worked. Just need to update my SDK stuff, make sure I have all my info for SuperOneClick, and cross my fingers lol!
Thank you for your advice. If it stops working I'm gettilng a new cable.
[EDIT] and it stopped working... I knew I should've just rooted when I had it connected, but I wanted to back my stuff up. Looks like I'm getting a new cable lol.
Sent from my SPH-M910 using Tapatalk
[EDIT] You were totally right! It's the cable. I got a Belkin for $15 at Target. I plugged it in and immediately Windows 7 Pro 32-bit detected the drivers, the handset, and installed it. Now time for rooting
I know it's been a couple of months, but I'm curious if you've had any other problems with connecting?
I was having the same problem and I had a few cables that I tried with no luck. I also tried my wife's Blackberry cable, which is a thicker cable that claims to be a "DATA" cable...no go.
I probably will just go buy the Belkin one you referred to if you've had no other problems.
Thanks!
-- Sent from my Galaxy Tab using Tapatalk
GreyCelt said:
I know it's been a couple of months, but I'm curious if you've had any other problems with connecting?
I was having the same problem and I had a few cables that I tried with no luck. I also tried my wife's Blackberry cable, which is a thicker cable that claims to be a "DATA" cable...no go.
I probably will just go buy the Belkin one you referred to if you've had no other problems.
Thanks!
-- Sent from my Galaxy Tab using Tapatalk
Click to expand...
Click to collapse
I actually have had no problems (on my Win7 PC) since the install. As for my XP computer, I just gave up on trying to get it to work. Try completely uninstalling every instance of the Samsung programs (I went through my registry *dangerous*) and all things Android and reboot to a fresh power cycle (like with the phone) so Windows can update all its important files reguarding the driver removal. Then install and THEN plugin.
It literally randomly worked for me. I had the drivers installed properly, but the charging cord gave me "bad driver install". I didn't change a thing and plugged in wth the Belkin and was good to go.
Hope you can get it working! I know the anticipation of phone modding, and I love it! Lol!
Sent from my SPH-M910 using Tapatalk
Ditto, ditto and ditto! I have the same thing with my intercept, except I started on win7/64, could not get anything going. Then created an XP VM - over my dead body - no go.
Using the same cable, if I plug in my Captivate, everything comes up.
For you guys, when you bought a different cable, what did you buy? micro-to-micro USB? Or something else?
J
I usually use the cables that came with my HTC phones. Also I have better luck if I reboot the phone prior to connecting it to the PC.

HD2 Charges but no data!?

Hopefully someone can help with this. I'm running Yuki 2.1 on my phone and my phone will connect to any pc and charge but will not be recognised as a device. Even after removing all USB devices with USBDVIEW i get no luck.
So steps I have tried:-
1.) Restarting everyting, phone and computer.
2.) Hard Reset phone
3.) Uninstalled all phone related software (zune, wp7 sdks etc)
4.) Different USB cables
5.) Disabled virus protection
Now I as far as I am aware I could just flash another Rom through magdlr (havent checked if this will actually work yet) but I only have the one sd card at the minute and because im using Yuki it'll be locked. So without being able to sideload the unlocker am I screwed? or can anyone think of something I can do?
I forgot to mention I also tried connecting to it via Ubuntu and both magdlr and WP7 dont appear to connect yet the phone charges fine. I'm stumped guys, any ideas?
the phone charging has nothing to do with windows desktop recognizing your phone.
what you said about ubuntu doesn't make sense...what are you saying about ubuntu?
i've found sometimes it takes a while for the pc connection to recognize the phone...shutdown phone an pc. try again. don't use pc to charge your phone..use external charger.
go into devices in the control panel..remove hd2 entries...reboot pc, try connecting.
OK what I am saying about both Windows (Multiple versions on multiple computers from Win7 to Xp) and Ubuntu (desktop os) is neither of them recognise the device what so ever, it is not a driver recognition issue, the device is apparentley not connected. There is no sign of it being connected to the PC at all, except for the fact it DOES charge. I have removed all previous drivers (including on my own pc where HD2 appears under devices & printers as suggest above), software and restarted both deivces many times since.
I am not charging my HD2 via the PC, I charge it from the wall. What I am saying is when it is plugged into a computer it does charge but according to the PC's it is does not exist as a connected device. Let alone recognizing the phone. This has only happened since this particular boot of Yuki 2.1, I have had multiple other Roms including this one before and never had this issue before.
I have connected it to computers on which the phone has never been conected to, and others that it has worked on all with multiple cables. So I am under the impression it is a phone issue, unless I have been a real derp and you can think of anything I may not have.
it could be a phone issue. i've always had yuki rom my phone, currently v2.1since first out, and no problems whatsoever. as i said, the phone charging via pc has nothing to do/with the pc recognizing the phone...it's a straight usb port power connection like connecting to any usb port.
see if you have the same issue with a different rom.
Thanks for your help. Think I have sorted it now.. I don't know why I didnt think of it sooner but I checked the usb port on the phone and the internal "pins" had been pressed up against the side of the connection so werent making contact with the cable. Looks like it was happily taking a charge like that but no data connection... seems to have just been a coincidence that after finishing installing yuki again that I was a total drip and mashed the charge into the port bending the pins.
So happy now I can keep my beloved HD2, untill the quad core run of WP8 devices are released.
I had the same problem in my MAGLDR mass storage USB phone connected to the PC but not in WP7.5, eventually was a problem with the cable.
glad to hear it was just misaligned pins.
Might also be the cable. I think I've got a similar problem - using the original USB cable Zune recognices the device, using another cable it doesn't (Unknown hardware). But the phone is charging with both - and I don't see any damaged pins on the phone.

[Q] USB Connection

First off I have searched repeatedly and cannot find someone with the same problem as me. So if there is point me in the right direction.
My Nexus 4 won't connect to a computer via USB, it will charge, but it treats it as if it were plugged into a AC adapter. my computer also does not recognize that there is something connected to it (no errors, no trying to install drivers, and no unknown devices in computer management).
I have tried:
Multiple USB cords
Multiple Computers
Multiple OS's
Multiple ROMs (it has an unlocked bootloader from when it worked)
Does anyone have any idea what's wrong with it? Or how it could possibly be fixed?
Thanks,
Matt
bubb18 said:
First off I have searched repeatedly and cannot find someone with the same problem as me. So if there is point me in the right direction.
My Nexus 4 won't connect to a computer via USB, it will charge, but it treats it as if it were plugged into a AC adapter. my computer also does not recognize that there is something connected to it (no errors, no trying to install drivers, and no unknown devices in computer management).
I have tried:
Multiple USB cords
Multiple Computers
Multiple OS's
Multiple ROMs (it has an unlocked bootloader from when it worked)
Does anyone have any idea what's wrong with it? Or how it could possibly be fixed?
Thanks,
Matt
Click to expand...
Click to collapse
You try turning off USB Debugging?
kbeezie said:
You try turning off USB Debugging?
Click to expand...
Click to collapse
Sorry for late reply, I've been busy.
Yes, ive tried that too, no difference. It's not seen by adb either...
check out this thread
http://forum.xda-developers.com/showthread.php?t=2297124
i had the exact same issue and was able to get it fixed by using a usb 2 into 1 cable. like the ones that come with an external portable cd writer. once it got recognized, i wiped completely and went back to stock and locked bootloader. problem has not come back since. it was probably a bad flash that caused the issue.
once you get it going again, get it rma exchanged just in case.
https://www.dropbox.com/s/qmg0p38orlmexit/IMG_20130603_121120.jpg
SeraldoBabalu said:
check out this thread
http://forum.xda-developers.com/showthread.php?t=2297124
i had the exact same issue and was able to get it fixed by using a usb 2 into 1 cable. like the ones that come with an external portable cd writer. once it got recognized, i wiped completely and went back to stock and locked bootloader. problem has not come back since. it was probably a bad flash that caused the issue.
once you get it going again, get it rma exchanged just in case.
https://www.dropbox.com/s/qmg0p38orlmexit/IMG_20130603_121120.jpg
Click to expand...
Click to collapse
Still no luck with the cable, it does not recognize that it is plugged into a computer and the computer doesn't see anything plugged in
i had same problem but my problem was on windows xp. when i try windows 8 it receognise it and than i install driver on my xp pc.
on your problem it can be because of the micro usb jack of the phone. if it gets charged it should get connected also.
I am having the same problem. My Nexus 4 used to connect to computers just fine, but now it only charges from them. Like the OP I have tried many things:
Multiple USB cables
Multiple Ports on...
Multiple PCs running...
Windows 8 and 7
Debugging On or Off
MTP or PTP
Multiple versions of CyanogenMod
Factory Data Reset
Absolutely nothing lets my N4 connect to a computer (besides charge)
When I go to Settings>More...>Tethering, the USB Tethering option is grayed out and it says "USB not connected)
If anyone has the solution, please help.

[Q] Note 3, Windows 7, USB Device not recognized

Yet another instance of "USB Device not recognized" with the Note 3.
To save both you and me some time, I've tried every possible solution online. Tried reinstalling drivers, with Kies, without Kies, with universal android drivers, with toolkits, with anything. At some point, while having nothing else but Wondershare MobileGO for Android installed, it found it properly. But next time I connected, nothing. The phone doesn't give any sign of being connected to a pc other than charging (so goodbye "pull down the menu and change between mtp/ptp" solutions) and the pc simply says that the device has malfunctioned and cannot be recognized. I've tried 4 different pcs with ~6 ports each, no luck. I randomly tried on my gf's father's laptop, perfect connection, recognition, immediate installation of Samsung's drivers. So it's not Note's problem, it's my pc's. But the only thing the 4 pc's in my house have in common is Kaspersky, which i tried disabling and completely exiting between my tries.
Please help me, I've lost my sleep and my patience...
Looks like a bad usb connector on the phone after all. The phone is at a Samsung service point.

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