[Q] Note 3, Windows 7, USB Device not recognized - Galaxy Note 3 Q&A, Help & Troubleshooting

Yet another instance of "USB Device not recognized" with the Note 3.
To save both you and me some time, I've tried every possible solution online. Tried reinstalling drivers, with Kies, without Kies, with universal android drivers, with toolkits, with anything. At some point, while having nothing else but Wondershare MobileGO for Android installed, it found it properly. But next time I connected, nothing. The phone doesn't give any sign of being connected to a pc other than charging (so goodbye "pull down the menu and change between mtp/ptp" solutions) and the pc simply says that the device has malfunctioned and cannot be recognized. I've tried 4 different pcs with ~6 ports each, no luck. I randomly tried on my gf's father's laptop, perfect connection, recognition, immediate installation of Samsung's drivers. So it's not Note's problem, it's my pc's. But the only thing the 4 pc's in my house have in common is Kaspersky, which i tried disabling and completely exiting between my tries.
Please help me, I've lost my sleep and my patience...

Looks like a bad usb connector on the phone after all. The phone is at a Samsung service point.

Related

USB Device Not Recognized

I have a strange reoccuring problem with connecting my Topaz to my pc. I'm running Windows 7 64-bit and have WM6.5 on the phone.
The thing is, that I can have the phone connect to the computer for weeks several times daily always using the same USB-port, but suddenly I get 'USB Device Not Recognized'. Then I can change to a different port and it works again for a few days. Unfortunately it stops working on the next port aswell after a few days, and then it kind of decides, that it's generally unrecognizable.
I have tried almost every thing. From softresetting the phone, rebooting the pc, unplugging the pc, uninstalling and reinstalling Windows Mobile Device Center, updating USB drivers on the system, changing the cable - you name it.
All my other devices work just fine on the USB-ports.
It's as if det driver for the Topaz just gets corrupt. Then again I have actually experienced, that it just works again after some time, with no obvious reason.
I'm really starting to get desperate here. Is there any way of getting hold of a driver which can be used in this situation? Reinstalling the device Center does not work at all.
I would be very greatful if anyone could help me find a solution for this very annoying problem.
I don't know how this works in the "Windows Seven"..
But with ActiveSync in Xp i excluded the partnership and everything worked again.
I think that you have to exclude the device in Windows Mobile Device Center.
Restart your computer and try again.
Best regards!
Eduardo
One thing I had with XP was when the 'Enable faster data synchronization' in 'USB to PC' settings in Connections was checked I has a similar problem.
I unchecked it and it was fine since.
It might not help at all, but it solved the USB connection problem for me.
Well minded Steeve24!!!
Thanks for your replys.
I tried deactivation 'Enable faster data synchronization', but that did'nt change anything.
The I uninstalled the driver in Device Manager and exclude the device in Windows Mobile Device Center. After that I rebooted, mouthed the phone and waited for the driver installation but I still end up with USB Device Not Recognized.
Is it possible to force a specific driver on to this device and if so, what specific driver should i tell the system to use?
Tried switching USB port. That gave me connectivity. I reestablished the partnership, started a sync and half way through the sync, i lost connection again.
Tried once again to remove drivers, break partnership, reboot and try a different USB port. Plugged in the phone and got at complete sync. After the sync the connection closed and reopened and now I'm back to USB Device Not Recognized.
Having exactly the same issue with MDA Compact IV (aka HTC Touch Diamond) with Windows 7 (Enterprise) - 64bit!
Also tried nearly everything but still getting the "USB device not recognized" message ...
Device manager shows a "unknown device" (yellow symbol with "!"):
Windows has stopped this device because it has reported problems. (Code 43)
If tried to update the driver but then Windows 7 says:
The best driver for the following device is already installed:
Unknown Device.
It seems like C:\Windows\inf\oim24.inf is the required inf-file for installing the device. Wonder how I force W7 to use this one ...
Same issue on XP
When trying to sort my brothers TD2 on his laptop
Interesting little detail:
When I move the USB connection to a hub with external power (like the one in my screen), I seem to be able to keep the connection going for far longer then in a USB hub without external powersupply. That is defenitely different from WM6.1, which always ran smoothly on the "powerless" USB hub.
I imagine you've tried the setting which disables charging whilst connected to a PC?
Now it works again!
Yes, tied that - same difference ...
Yesterday i cleaned my computer with ccleaner and malwarebytes antimalware. The latter found and remowed 18 trojans/hijackers.
Today i connected my TD2 to a non-powered USB port and voila, connection and sync works again.
I do hope the connection is stable this time. If it gets corrupted again first thing to try is cleaning, rebooting and retrying. Of course I'll post here if the problem returns and pass on the information about the effectiveness of the above procedure.
same problem
in have a htc raphael for 1.5 years now. i made several installs of roms from your site, with active sync.
now, i have this weird problem. my htc is not recognised anymore. the error message is "Windows has stopped this device because it has reported problems. (Code 43) ".
I tried this in all usb from my laptop. after that i tried in 3 other machins, with the same result.
my laptop is Sony vaio vgn-ar51m and i am running windows 7. the ROM is EnergyROM_23081_RAPHAEL_29.Oct.2009
till now i had no problem syncing and upgrade-ing my phone with the same configuration.
any ideas, friends ?
thank you
Well, a few days ago my TD2 refused to be recognized on the nonpowered USB again. I ran Ccleaner (removing 8 GB of crap!), rebooted at voila, it connected again.
tried ccleaner, after that reboot comp reboot htc.
other setttings:
does not charge when connected to pc
enable faster data syncronization - disabled
nothing at all..
also, my phone is not connecting correctly with bluetooth also.
...i am kind of mad on raphy

[Q] Connect To PC mode not working

Hopefully this belongs in this forum, I do have a focus, so I assume so.
So when I cget into connect to PC mode and plug in the usb cord, it does not truly connect with the computer, meaning the red sign thing that means don't disconnect does not appear, the screen just shows the screen with an arrow pointing the usb to the computer.
Would this be a hardware issue?
I've tried my two usb cords on different ports on my laptop.
Any advice?
I've tried more or less every other fix, but there really is no fix online for this issue, can barely find anything.
Use the USB cable that came with the phone. Other ones do not work with the Focus.
Same problem, even when I'm using original cable.
Yeah, I've tried both of my cables, and nothing works.
Kind of nice to know that I'm not alone though. Heh
Same exact problem. Samsung Focus. Original cable that came with that very phone.
I can't get the frigging updates to install because when the phone reboots in Connect to PC mode, the system doesn't recognize that it's been reconnected.
And when I try to use the WP7 support tool, which ALSO requires the phone to be in Connect to PC mode, the computer doesn't know the phone exists.
This is for C2PC mode ONLY. Recognizes fine in normal mode, but update won't complete in normal mode.
same thing intially happened to me. But when in pc download mode you have to make sure that you give your pc 5 mins while connected to your phone. The pc will eventually recognize it! I freaked out too but I did wait for it and it connected. This applies to the windows phone recovery tool, which i ran, and the updates alike. I highly suggest running the recovery tool because I tried updating without it at first and i received the timeout error. Also, make sure you empty in settings histories in the following sections, ie mobile, maps, and search.
You guys and gals are going to LOVE this.
Nothing worked, and of course, my obedient ass was using only the cable that came with my Samsung Focus.
So on a hunch, I decide to borrow my wife's cable from her HTC Surround. The damn thing has "HTC" stamped right on it.
And it worked. PC recognized connection in the Connect to PC state, which it absolutely would not do with the Samsung Focus cable.
As to siralex241's comment, good advice: when you use the Windows Phone 7 Support Tool, after it checks System Requirements, it will say nothing -- not even that it's trying anything, and no hard drive activity -- for a long time. Then it succeeds in one second. The message I saw was that installing updates had taken over 450 seconds.
Jay
Solution for update error 800705B4
Same thing happened to me. Kept getting error code 800705B4. Followed steps here and it worked fine. http://support.microsoft.com/kb/2530409.
I'm on to the March 2011 update. Been creating the backup for a LONG time now.
Well to be specific I have been getting error 8018121C1 (Something close to that) and all the KB articles say is to use the microsoft fixit tool, but that never works. It mentions that its a problem with the driver installing, and I've read online that when in connect to PC mode, Zune times out the update because it is looking for the drivers for too long. Along with that, other people have said that the device isn't being recognized as the right device. I've checked and so far I've seen that it recognizes as Windows Mobile or Zune. I don't think any of those are the right formats to have the update go through smoothly.
I have given up on updating the phone as of now. That is, until I can find a working solution.
I don't think I should contact Microsoft or AT&T about it either, simply because I think that Microsoft will just give me the KB articles, and AT&T... welll.. its AT&T.
@ jayinatlanta I have yet to try connect to PC with a different cable though.

If your having problems getting the 10.1 recognised by a PC

Hi Guys
I recently acquired one of the 10.1 LE's and immediately ran into problems with my PC refusing to recognize the Tab. I searched high and low for a solution, including installing Kies, the USB drivers and ever other mad trick people suggested, but nothing worked.
What made this even worse was the Tab would charge while plugged into the PC, so the cable must have been working... well that assumption was wrong, read on.
I live in the UK and the Tab 10.1 is not available here yet, but I realised the 7" Tab appeared to have the same charger and usb cable, so I took a chance and purchased one of these, suddenly everything started working and my PC picks up the tab.
So the moral of the story is, if your does not work neither, try a different cable
What do to when one only has one cable. Where might I get another? Have tried to connect to two different computers already. Tab give notification but no reaction from computers. Kies will not transfer videos. Will contact Samsung support.
Have already downloaded device usb drivers from Samsung. Let Kies look for drivers but no avail. Any help would be appreciated. Tab showed connect one time, but pc wouldn't react. Window 7 64-bit and XP service pack 3.
Turn off USB Debugging!!!!! You're computer will not recognize your device if debugging is on. Turn it off.

Cant connect samsung S1 to PC

Hi,
I'm having a real though time trying to connect my galaxy s1 to a pc. Have tried everything, like kies, direct connection, reseted the device, and no joy.
When I plug the cable it makes that sound as it is connecting but it doesn't show in the PC anywhere, nor even in Device manager.
It can get pwr from the usb cable when is connected; already tried with another cable and same thing.
My final goal is to unlock it.
thanks for any help
have you tried put yoy're phone in depurating mode?
I guess yo mean Debugging mode, as I couldn't found Depurating anywhere. Have selected it and the same effect
HI
I had the same problem after getting nowhere with it, for some reason and I don"t know why, I put it in download mode and then connected it to odin and my PC found it I then disconected it and its been fine eversince.
Jim
#Samsung Kies always makes problems on Windows x64 !
##I would recommend, if you got 32-Bit Computer, to use that ;-)
#If you Want just flash over Odin, then is this driver package enough
##[Link]--http://download2us.softpedia.com/dl/85b009d47a0940e89eee2297a531d100/4f577870/300141878/drivers/mobile/SAMSUNG_USB_Driver_for_Mobile_Phones_1.4.8.0.exe
#The Package is also enough for If you want just to connect to mass Storage (Phone's SD Card)
Don't Forget to Thanks, if it was useful for you!
_______________________________________________
Hi there.
By direct connection you mean the USB Mass Storage mode, right?
It might be some weird, random problem with the samsung system drivers. I used to have such problems about two years ago, back in the days of Froyo. Have you tried re-installing them? There was a link to proper drivers file in one ICS installation tutorial, and those drivers can be downloaded here. If you go about trying this method, lemme know if it worked.
Cheers.
PS: Unlike diklooc there suggested, do not never EVER go back to x86 OS. That's the worst advice. Kapisch?
Did you check your usb port in System ?
Sometimes it stuck with another lastest device
Hi,
have tried everything, and finally only in a WinXP32 could be abble to get the error shown on the file atached.
But nothing (warnings) come up in Device Manager
Unninstalled everything (kies) and tried to install only the driver and nothing happens.
Should I try to mount it on a linux?
or is it dead?
thanks
i have this problem too
wat chan I do???
my sgs can not connect to my PC
This may help...
Hi there - I don't have the same phone as you, but I did encounter the exact same problem. I've been searching around and it looks like the most common fix was to simply replace the cable. I don't know what kind of cable you have, but my phone (a Samsung Focus i917) uses a mini-usb connector. I found that my Amazon Kindle used the same connector.
When I was using the Samsung cable, I'd get intermittent connects and charge power. The OS would report unknown device. When I switched computer's = same result. I switched to my Kindle cable and the computer instantly recognized the device and installed the drivers. After 12 hours of troubleshooting, factory resetting my phone (blah - lost everything) it turned out to be the cable. I know that this isn't an easy troubleshooting step for most people, because who has an extra cable? I just got lucky that my Kindle uses the same connector. I'm now suspecting (due to the prevalence of this connectivity problem coming from people with Samsung phones - there are a LOT of reported issues) that there is probably a Samsung cable problem in general.
Good luck with your phone.
try
try select mass strong ...
Tips and unlock advice.
nasdriver said:
Hi,
I'm having a real though time trying to connect my galaxy s1 to a pc. Have tried everything, like kies, direct connection, reseted the device, and no joy.
When I plug the cable it makes that sound as it is connecting but it doesn't show in the PC anywhere, nor even in Device manager.
It can get pwr from the usb cable when is connected; already tried with another cable and same thing.
My final goal is to unlock it.
thanks for any help
Click to expand...
Click to collapse
Nasdriver, I currently have a similar problem but mine is related with Samsung Kies as I can't get either my older SGS1 or my newer Samsung Nexus to get recognized by Kies. I also suspected the cable thing and even read it could be a USB port issue but neither of them was my problem (I have 3 cables and 8 ports on 2 computers that result in the same thing). I can connect other devices with the same cables and they work, so I suspect my problem is focused around the Samsung device drivers.
My advice is if you can go in a systematic manner, first focus on the cable (easiest to replace), if you get the same results with a new cable, then focus on the USB physical port, clean it with some Isopropyl alcohol, if the port works for other devices (camera, other phones, etc..) on the same cable but not with the SGS, then try reinstalling the samsung device drivers.
Oh, and if you want to unlock your phone, the EASY way is to download the Galaxy S Unlock application from the Android market (no affiliation) it's free (but the developer does accept donations) and it WORKS. I won't bore you with my 3 week journey trying to unlock my Bell SGS phone here in Canada, had I found this app first I would have done it in less then 2 min saved myself a LOT of frustration.
Good luck

[Q] USB device no longer recognised

I had a major scare with my tablet.
Seemed to have bricked but then it came back to life.
However, it now refuses to connect to the computer and gives the standard "USB device not recognised" message.
I have tried uninstalling and re-installing the USB drivers
I have tried it on two difference computers both of which worked previously and fail to work now.
One of the computers is Win 7 and the other Win 8.1
The cables I used all work with my phone and I can charge the tablet via the cable both from the charger and the computer.
The only thing I can think of doing is a factory reset.
I have no real problem with that - there is nothing on the tablet that is not replaceable but I don't want to do it if there is something simpler to try first.

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