Hi.
I'm using the device for a month now and today a weird thing started to happen. There's a certain area in the screen that's just not responsive.
I haven't dropped the phone ever and I'm not rooted. It happened while I was customizing my homescreen with Nova Launcher.
I've tried a factory reset, I have also pushed the power button for 10 sec.. Nothing helped. The first occurrence of this was that my screen was completely unresponsive, I rebooted and then only the certain area was unresponsive.
Thanks in advance.
Best to request a RMA from Google.
The thing is that it worked perfectly until now. Also, sometimes it works for couple of minutes, then it becomes completely unresponsive, and when I lock->unlock then the certain area is unresponsive.
update
You have a faulty device, you are going to have to do a RMA.
Are you using touch control or similar sweep2wake apps with a custom kernel?
If that's the case you should delete it.
How come it hasn't happened until now? I am not using any custom kernel and I have done factory reset so there aren't any apps on the device.
UPDATE: *Sometimes* when I touch the "dead" area and it works, the whole screen becomes unresponsive immediately. What could have happened?
so I did a search but found nothing so here goes......I turned on my device an hour ago and the nav bar was unresponsive unless I have it on phablet mode. I even tried clean flashing new roms with no avail. After that I reflashed stock and it still doesn't work??? Has anyone ever had this problem??
Use any 'multitouch test' application and check the nav bar area if its respond to touch, if not its digitizer problem, else it could be some mess with DPI values.
Hi guys,
I have been using the phone for 15 days. At first everything was wonderful. But two days ago phone got in to quickview mode strangely without anu quick view case. So reboot, safe mode or anything else didn't helped. And I got in to factory reset mode. After factory reset at first everything was fine. But after a few hours later status bar disappears ramdomly and very high battery drains. I reset the phone again and same problem comes again. Now when I open full screen picture or sth like that as you know soft buttons and status bar hides. After fullscreen soft buttons comes back but status bar not. I must close and reopen the screen for status and notification bar. So this strange problem is my trouble and i can't get over. Could you please help?
Just updated my phone today to PIE and my home button will not work at all. I've been mashing it to get out of apps (which isn't working) or open multitasking and I have to swipe up at least 50 times to get to apps. However, the back button is working. I am going to try and flash a couple more times, but I have already tried that 3 times. Anyone got an idea on how to fix or have similar problems?
Edit: Notification slide won't work either.
Update: Got upset and now my phone is wiped. Buttons work though.
Last week, I took my phone off the charger and noticed that the home button was not working. Did multiple reboots, clean wipes and also reinstalled the stock ROM, nothing worked. Did the *#808# fingerprint test and found that the figerprint sensor was not responding which led me to believe this could be a hardware issue. I did not have the time to go to the service center so I turned on the on-screen navigation bar and used it like this for a few days.
Today, I thought I'd try to sort this out one more time before I take it to the service center. The *#808# fingerprint test still showed the sensor not available. Rebooted the phone and turned the on-screen nav bar off. Lo and behold the home key started working. I do not know how this happened, I'm just glad that it did.
Just thought I'll post here so that if anyone has issues they could try this out and it might help someone.
Cheers.:good:
I got the same problem. My OP5 Home button(with fingerprint scanner) stopped working suddenly. It got stock android since purchase. I never tried to root it. It suddenly became unresponsive. Will try to use nav bar for few days. Im getting ghost touches as well. Any Help appreciated.
Hi. I have the same issue on my op3t, looking for idfeas.
finalmoksha said:
Last week, I took my phone off the charger and noticed that the home button was not working. Did multiple reboots, clean wipes and also reinstalled the stock ROM, nothing worked. Did the *#808# fingerprint test and found that the figerprint sensor was not responding which led me to believe this could be a hardware issue. I did not have the time to go to the service center so I turned on the on-screen navigation bar and used it like this for a few days.
Today, I thought I'd try to sort this out one more time before I take it to the service center. The *#808# fingerprint test still showed the sensor not available. Rebooted the phone and turned the on-screen nav bar off. Lo and behold the home key started working. I do not know how this happened, I'm just glad that it did.
Just thought I'll post here so that if anyone has issues they could try this out and it might help someone.
Cheers.:good:
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Click to collapse
Hi. I have the same issue on my op3t, Oxygeos Version 9.05. My home and recents buttons do not work but fingerprint works fine. I turned on the on-screen nav bar and the home and recents buttons don't work there as well. Turning it off didn't solve anything. Any idea? Thanks
Facing exactly the same issue after upgrade to 9.0.5. home and recent buttons are not working, but fingerprint is working fine. Did you resolve this issue by any chance? if yes, please let me know as well how it was resolved. thanks. -ramesh
Try doing a factory reset, but take a backup before doing that.
Sent from my OnePlus 3T using XDA Labs
I am also facing this issue. It started off with a boot loop into the recovery every time i try to start the phone. It stopped after i cleared cache from recovery, but the default launcher doesnt work properly, no notifications in my drawer, and many other issues. the hardware buttons are responding (it lights up when i tap on it) but the OS doesn't do anything with it. I have tried with switching to the soft keys and it behaves the same way as well. the fingerprint scanner and back button works so far.
i'm having this problem too Got a OP3T, i found out a bit of info, it has to do with the screen, i'm still facing this problem so im gonna buy a replacement screen and see how it goes, ive already replaced the earphone jack board that houses most the flex cable connections and i also replaced the speaker, home button, and the usb c flex cable to no avail. what i haven't tried was to replace the battery and the main/sub flex cable inside. i'd really like a fix for this.
go to Settings -> Apps -> All Apps (ie including System apps)
look for com.android.fingerprint... or com.oneplus.fingerprint...
"Force Stop" it. and go to its storage and "Clear Cache" , "Delete Data" .
Now restart the Phone.
Worked for me on OnePlus3T running OxygenOS 9.0.5.
Phone was also on charging through out the procedure .. I doubt if it would have any significance though.
Good Luck.
I could not force stop this app.
MY SOLUTION
this is what it worked for me with OP5
I deactivated fingerprint, reboot to recovery, wipe cache+dalvik, restart (without fingerprint anymore) and it seems to be working just fine again.
I have observed this issue too in my oneplus 3 with oxygen os 9.0.6 and also in previous releases. The only thing that works for me is just to reboot the phone.
cincauhangus said:
I am also facing this issue. It started off with a boot loop into the recovery every time i try to start the phone. It stopped after i cleared cache from recovery, but the default launcher doesnt work properly, no notifications in my drawer, and many other issues. the hardware buttons are responding (it lights up when i tap on it) but the OS doesn't do anything with it. I have tried with switching to the soft keys and it behaves the same way as well. the fingerprint scanner and back button works so far.
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Click to collapse
I am facing the exact same problem. Have tried all the other fixes/solutions mentioned in this thread except the 'Factory Reset'.
Please let me know what did you finally do to resolve it.
Thanks
Something new? I Have flash Havoc ROM, but problem still exist :/
back button and recent button does not work on mine.
I have to turn on screen navbar..
The home button was not working.. but it started working after i enabled onscreen navbar...
The phone went to frantic vibrate the first time it boot after flashing new rom..
the light can be seen on these 2 non functional h/w key during boot , but then it turn off, then the h/w back and recent key would not function..
I don't even know what happened to this phone...
Guess i'll keep using the onscreen navbar...