[Q] sync exchange over wifi - Galaxy Note 4 Q&A, Help & Troubleshooting

Hi,
Since the update to Lollipop 5.0.1, my Note 4 cant sync any more with Microsoft exchange over wifi. Over 3g everything works fine. Over wifi the only problem is with exchange since the rest of the services and the Internet works fine. Before the update everything was ok. Already deleted and created the again wifi access points and also deleted and created again the Microsoft exchange account and this bug persists. . I'm also tried full erase of the phone, and still the big BUG in Lollipop continues to happen. Anyone else experience the same problem?

ravenrocha said:
Hi,
Since the update to Lollipop 5.0.1, my Note 4 cant sync any more with Microsoft exchange over wifi. Over 3g everything works fine. Over wifi the only problem is with exchange since the rest of the services and the Internet works fine. Before the update everything was ok. Already deleted and created the again wifi access points and also deleted and created again the Microsoft exchange account and this bug persists. . I'm also tried full erase of the phone, and still the big BUG in Lollipop continues to happen. Anyone else experience the same problem?
Click to expand...
Click to collapse
Same problem here, since Lollipop 5.0.1 update can't use my Hotmail / Office 365 work email with Exchange over wifi and works fine over 3G .
I hope the problem will be solved in future updates... :crying:

nRoK said:
Same problem here, since Lollipop 5.0.1 update can't use my Hotmail / Office 365 work email with Exchange over wifi and works fine over 3G .
I hope the problem will be solved in future updates... :crying:
Click to expand...
Click to collapse
I had the same problem as well (my boss has a Samsung Note 5 and Lollipop did it to him as well).
The only solution I could find was to purchase 9 Folders as a replacement. It works like a charm and integrates into S-Planner (which means it works with my Gear 2 Watch) so all is well!

Solved!
Hi all,
I contacted Samsung customer service live chat to solve the problem and through the app "Smart Guardian" a technician has been connected to my phone to check the problem.
It was problem of the APN settings of my mobile operator (Movistar Spain). Erasing the "Proxy" field and saving the changes my email accounts works fine through wifi.
I hope it also work for you too!

Related

TMobile - Cant get emails over data connection

Hi all,
I flashed my bosses Blackstone/HTC HD with duttys 2.1 rom when it was first released...then upgraded it last week with 2.8.
He then pointed out that his emails were no longer working... there were not pulled down like when on 2.1. However, they all work over wifi just not when its over the data connection...only his ms exchange (emails from his job) actually works. Hotmail and Gmail dont.
I then thought ok, I will download the official rom from HTC...done that and left it on friday. He came in today saying its still the same.
Has anybody else heard of this problem? Any help or advice would appreciated.
Cheers
F2
Did you make sure the T-Mobile proxy is disabled after you upgraded? I know that stops the HD data connection working straight out of the box with T-Mobile in the UK.
TM
second that, disable the proxy and you'll happily be able to run Skype etc too.
Thanks very much - I can now get email!

Sprint 2.2 Update and Exchange. No longer working

I really hope someone can help me or I am so screwed for the coming weeks at work. So I upgraded my Evo to 2.2 and everything worked great, but exchange. I got errors for calendar and mail. I thought it had something to do with the upgrade so I did a reset and erased everything. BUT I STILL CAN'T SETUP EXCHANGE!!!! Please help my office uses Exchange 2007 and I know the server is not down, because I also tried setting it up on my iPod Touch just know and I could activate without a problem.
When I went to the office I could connect to the wifi with my credentials and it made me install a certificate and the exchange was able to work, but as soon as I turned off the wifi it stopped working again. Darn...
Anyone else have this problem?
Thanks very much,
I am using exchange and no problems. Exchange 2007 with rooted2.2 it actually supports lock delay by exchange. Yey finally. lock delay. Love 2.2 broke Cygic navigation thought oh well.
newborn1281 said:
I am using exchange and no problems. Exchange 2007 with rooted2.2 it actually supports lock delay by exchange. Yey finally. lock delay. Love 2.2 broke Cygic navigation thought oh well.
Click to expand...
Click to collapse
errrrr. I always get the bad ending of the stick.

No internet! (UK)

Hi all,
I appreciate this may be more of a network than a hardware problem but I thought I'd check anyway. This morning I lost data connectivity on my SGS. Phone shows strong signal but I can't access any web sites or sync with mail etc. Looks like the last sync was about 8am this morning. I contacted T-Mobile who suggested I manually reenter all the internet/MMS settings, which I dutifully did but still nothing. The phone works fine, I'vemade and received calls and sent and received sms. I can't figure out what this may be. It certainly doesn't appear to be a hardware problem but T-Mob couldn't initially see any problems eitehr. Does anyone have any experience of this sort of problem?
Many thanks.
Reboot your device.
I faced the same problem earlier. I deleted GPRS settings and recreated a new one. Then rebooted the phone. Everything worked fine.

Can't establish a reliable data connection to the server

i've just been changing a few icons on my home scree. everything has been running great, had no problems whatsoever until i tried to access the market this afternoon.
the error im getting is that i need to set up or sign into my gmail account, so i go ahead and chose sign in, then it says:
"Can't establish a reliable data connection to the server.
This could be a temporary problem or your SIM card may not be provisioned
for data services. If it continues, call Customer Care."
ive searched all day on the net for a fix, tried unmounting the sd card, removing the sim, signing in via youtube, but nothing works.
what i have noticed is that, in the accounts settings, my gmail address is missing (samsung & regular email accounts are still there).
now, i must say that while i have been messing around with stock icons, i havent touched anything google related, or indeed deleted any apk's.
the last option open to me is a hard reset, which i want to avoid like the plague after weeks of customising my phone, even titanium restore didnt fix it
does anyone have anymore ideas what i could do?
thanks
i've had an idea, but will it work?
if i create the same account on my girlfriends galaxy ace, would i be able to transfer those account settings to my phone? if so, where are they located
i've just noticed as well, that i'm not getting any emails from my other accounts either
please....really need some help here guys
You could always re-flash your firmware to get the gmail icon and all the other settings back.I know you said you don't want to but if its disappeared then its a good way to get it back at least and with a nandroid and /or titaniun back-up its not that much work to put all your settings back.
ok, reflashing the firmware didnt work. the problem is definitely with servers as i cant add any more email accounts, all are getting server errors.
so....i ask this, what file holds this information? and if i can copy this from my girlfriends phone, will it work?
in fact, does anyone know ALL of the google apk's that should be installed, i have a feeling one is missing/corrupted
surely someone on here must know the answer to my last post??
I was having data issues with many different modems on my carrier but found today that KE7 modem solved my problem with solid download/upload speeds. worth a shot.
Have you frozen something or deleted something with titanium that you shouldn't have?
Try calling your operater to check if you have connection problems or not.After all the warning did say to call.The fact that it just happened suddenly is quite surprising and re-flashing should have put back everything that was missing.
Hi Taco1916,
Did you find a solution? I have exactly the same problem and I've tried all suggestions without success.
PlanetP said:
Hi Taco1916,
Did you find a solution? I have exactly the same problem and I've tried all suggestions without success.
Click to expand...
Click to collapse
PlanetP,
I actually have a similar problem, and I see that you are also using China Unicom. I arrived in Kunming from Hong Kong last Sunday, and ever since Wednesday, Gmail suddenly stopped syncing, and Market does work. Market gives me the "no connection" thing. The weird thing is everything worked for two-three days after arriving in Kunming.
I've restored to previous nandroid backups, I've reflashed a fresh LeoMar Revolution rom (with everything wiped), and still cannot sign into my Google account..
My internet (via prepaid China Unicom data sim) and hotmail still works, XDA app, engadget all works..
I am going back to HK tomorrow, I will then find out if this is a China thing, or else...
chiefroastbeef said:
PlanetP,
I actually have a similar problem, and I see that you are also using China Unicom. I arrived in Kunming from Hong Kong last Sunday, and ever since Wednesday, Gmail suddenly stopped syncing, and Market does work. Market gives me the "no connection" thing. The weird thing is everything worked for two-three days after arriving in Kunming.
I've restored to previous nandroid backups, I've reflashed a fresh LeoMar Revolution rom (with everything wiped), and still cannot sign into my Google account..
My internet (via prepaid China Unicom data sim) and hotmail still works, XDA app, engadget all works..
I am going back to HK tomorrow, I will then find out if this is a China thing, or else...
Click to expand...
Click to collapse
me too,google maps, google account,all disconect from server,maybe this is really a china thing, exchange works great though, maybe later microsoft will sell a lot more wp7.5 in china,because android can not sync with google anymore
2 days later i will check again in europe
Connection Error
I have been accessing gmail/market/maps on China mobile for past 3 months ... but for last couple of days I am getting Error connecting to server message... does it something to do with China mobile connection or something to with the setting... I have wiped the mobile couple of times and installed new rom also. Even then it is not solved? any soultion
Seems like this is a problem on both networks just recently, for me, it was just four days ago.
I have been in and out of china the past three months with my s2 without problems. I wonder why we are all met with this problem.
Now that you brought it up, google maps doesn't work either. it seems to detect my location, the arrow swivels around, but the map its not displayed, just the grid.
I really hope this is a temporary thing...
Sent from my GT-I9100 using XDA App
I've recently (2 days ago actually) upgraded my firmware to 2.3.5 (from 2.3.3) and I'm getting the same connection error when trying to add a google account. I'm pretty sure this is related to the china firewall as all the google services work correctly ever since the day I bought the phone.
In fact, I have tried all the alternatives that you can think of: using wifi to add google account does not work, using youtube to add account does not work, using market enabler to fake my sim card provider does not work, factory reset does not work, downgraded back to my original 2.3.3 firmware does not work. The only plausible option left now is to try and add a L2TP VPN account to my phone. If this happens to work (which I'm pretty sure should) then it means china has resumed blocking all the google mobile services.
I'll keep you guys updated in a few days once I find a good vpn service provider.
UPDATE: I have got a reliable vpn service going on and am now able to connect to google services and sign in to my account. Note that you'll need to take out your unicom sim card and connect to wifi+vpn to have this work. If you have a sim card inserted, you'll have to try the youtube trick with vpn connected.
So I have proved that this is, in fact, related tol china blocking access to all the google mobile ports.
So the china firewall has blocked google mobile services before?
I never knew this since I recently switched from a hk blackberry with a roaming plan in china the past three years when I traveled in and out of china.
Do you think it has to do with this weeks anniversary?
Sent from my GT-I9100 using XDA App
Got the same problem after have bought a GS2 from Hong Kong.
Try Wifi/China Mobile internet but nothing works was wondering if it didnt come from my rom...
Same problem, wish I'd seen this thread early, as I 've just wiped my phone, lost **** loads of data re-installing firmware, stock rom etc, re-setting, sim card in/out, cannot try the YouTube Trick as China won't allow You Tube and still can't add the google accoutn as it says it can't establish a reliable connection.
Jesus, what the feck is going on ?, anybody got any information on whether this is actually just China ?
This was working fine up until a few days ago, I have been in Guangzhou for past 2 years, and had Galaxy S2 working fine here for last 6 months, and now this ?
Wow, that sucks for you, I feel for ya, I have since rooted my phone so I can make bootable back ups.
I am heading back to hong kong tonight, so I will update you guys tonight when I get out of the firewall.
When did this problem start happening for you guys?
Sent from my GT-I9100 using XDA App
Hi Chief,
For me 3 days ago, it really is a complete pain in the A$%e...
At first I thought my Data Plan had been cancelled with China Telecom, but even after re-booting, hard reset without sim and just connecting to the WiFi in the company which is obviously Chinese, it still will not add the Google Account so no GMAIL or Market Place anymore...
Still trying to see what else is shafted, but also my phone looks naff now as I cannot re-download Go Launcher EX from Market Place as cannot get on it...
That is around the same time as mine, I think I lost connection last wednesday. I hope this isn't forever, especially for you guys that are in china long term.
Had this happened before? I wonder if this is across all phones with android platform.
Sent from my GT-I9100 using XDA App

Nine - Exchange app not sending emails on mobile data connection

I've been using Nine for my corporate exchange account for about a year and a half now with no issues except the occasional out of sync emails that can be resolved with a resync. For the last few months though I've been having issues sending emails while connected to mobile data, but no issues when on wifi. The emails just sit in the Outbox until I'm connected to my wifi again and then send. I've sent Nine support many logs and they can't seem to find the issue. They say it shows "connection timed out". I've done all the usual things such as deleting my account and uninstalling the app(multiple times). When I check the OWA website it shows everything is okay with my device. The Gmail app seems to work fine on both wifi and mobile data, but of course I prefer to use the Nine app. I work from home mostly so I'm always connected to wifi anyway but would prefer to use the Nine app when I'm off to keep up with emails. Even though I'm rooted I've done a full unroot and flashed stock images and sending still fails. The only thing I haven't done is a full factory reset, I'm not convinced this is necessary just yet since exchange through the Gmail app works fine. Any suggestions would be appreciated. Thanks!
Setup details below.
Nine app v2.2.2 w/passcode and fingerprint to unlock set up, application level security model
Stock 6.0.1 MTC19T
Systemless root with SuperSU v2.68
Franco Kernel r16
TWRP 3.0.2-0
AT&T with Nextgenphone APN settings
I have your exact same problem. Was using Moto X phone with Nine for 2 years, no problem whatsoever. Last week, got a new phone (Moto Z Droid). Installed Nine and kept loosing connection. Checked settings from old phone. Security type from old phone was SSL/TLS (Accept all certificates). New phone was just SSL/TLS. Changed it to match the old setting and been working 100% since. Hope this helps you.
swallowingled said:
I've been using Nine for my corporate exchange account for about a year and a half now with no issues except the occasional out of sync emails that can be resolved with a resync. For the last few months though I've been having issues sending emails while connected to mobile data, but no issues when on wifi. The emails just sit in the Outbox until I'm connected to my wifi again and then send. I've sent Nine support many logs and they can't seem to find the issue. They say it shows "connection timed out". I've done all the usual things such as deleting my account and uninstalling the app(multiple times). When I check the OWA website it shows everything is okay with my device. The Gmail app seems to work fine on both wifi and mobile data, but of course I prefer to use the Nine app. I work from home mostly so I'm always connected to wifi anyway but would prefer to use the Nine app when I'm off to keep up with emails. Even though I'm rooted I've done a full unroot and flashed stock images and sending still fails. The only thing I haven't done is a full factory reset, I'm not convinced this is necessary just yet since exchange through the Gmail app works fine. Any suggestions would be appreciated. Thanks!
Setup details below.
Nine app v2.2.2 w/passcode and fingerprint to unlock set up, application level security model
Stock 6.0.1 MTC19T
Systemless root with SuperSU v2.68
Franco Kernel r16
TWRP 3.0.2-0
AT&T with Nextgenphone APN settings
Click to expand...
Click to collapse
Hi,
here same issue with nexus 6p.
Did you find a solution for this issue?
Thx
---------- Post added at 04:42 PM ---------- Previous post was at 04:38 PM ----------
swallowingled said:
I've been using Nine for my corporate exchange account for about a year and a half now with no issues except the occasional out of sync emails that can be resolved with a resync. For the last few months though I've been having issues sending emails while connected to mobile data, but no issues when on wifi. The emails just sit in the Outbox until I'm connected to my wifi again and then send. I've sent Nine support many logs and they can't seem to find the issue. They say it shows "connection timed out". I've done all the usual things such as deleting my account and uninstalling the app(multiple times). When I check the OWA website it shows everything is okay with my device. The Gmail app seems to work fine on both wifi and mobile data, but of course I prefer to use the Nine app. I work from home mostly so I'm always connected to wifi anyway but would prefer to use the Nine app when I'm off to keep up with emails. Even though I'm rooted I've done a full unroot and flashed stock images and sending still fails. The only thing I haven't done is a full factory reset, I'm not convinced this is necessary just yet since exchange through the Gmail app works fine. Any suggestions would be appreciated. Thanks!
Setup details below.
Nine app v2.2.2 w/passcode and fingerprint to unlock set up, application level security model
Stock 6.0.1 MTC19T
Systemless root with SuperSU v2.68
Franco Kernel r16
TWRP 3.0.2-0
AT&T with Nextgenphone APN settings
Click to expand...
Click to collapse
BlueDreamsYYY said:
I have your exact same problem. Was using Moto X phone with Nine for 2 years, no problem whatsoever. Last week, got a new phone (Moto Z Droid). Installed Nine and kept loosing connection. Checked settings from old phone. Security type from old phone was SSL/TLS (Accept all certificates). New phone was just SSL/TLS. Changed it to match the old setting and been working 100% since. Hope this helps you.
Click to expand...
Click to collapse
Your solution didn`t work for me.
Any other options?
Problem is only with the "good" nine email-app.
pitchdown said:
Hi,
here same issue with nexus 6p.
Did you find a solution for this issue?
Thx
---------- Post added at 04:42 PM ---------- Previous post was at 04:38 PM ----------
Your solution didn`t work for me.
Any other options?
Problem is only with the "good" nine email-app.
Click to expand...
Click to collapse
It just started working for me, I have no idea why. I worked with Nine support for weeks sending them logs and they couldn't figure it out. Then one day it just started working.
Sent from my Nexus 6P using XDA Labs
BlueDreamsYYY said:
I have your exact same problem. Was using Moto X phone with Nine for 2 years, no problem whatsoever. Last week, got a new phone (Moto Z Droid). Installed Nine and kept loosing connection. Checked settings from old phone. Security type from old phone was SSL/TLS (Accept all certificates). New phone was just SSL/TLS. Changed it to match the old setting and been working 100% since. Hope this helps you.
Click to expand...
Click to collapse
Thanks bro, this was driving me crazy!

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