Help with broken screen - Galaxy Note 3 Q&A, Help & Troubleshooting

Yesterday, my note 3 made a fall from a slip in my hand, and now, there's a little crack at the top left on the screen. The screen is not turning on, and I think it is no more registering touches.
Amazingly enough, the glass protector does not have any scratch, but I can clearly see small crack in the LCD behind.
The sound is working fine.
I have already opened the case and have unplugged and re-plugged the connections, still no change.
My question: I want to confirm whether the screen and digitizer have been damaged. Any ideas/ advise on how to confirm this ?
Basically, I want to go ahead and buy a screen and digitizer replacement and perform the change, and I didnt want to invest on something which might not be needed.
Please provide your help and views guys.
Thanking you all.

Screen fixed. Camera issue
Just to post an update.
I had ordered a screen and digitizer for my N9005. Yesterday, with a rather fast shipping, it got delivered.
I carried out the swap, ie, removed all sensors, camera, vibrator, mainboard from my existing and transfer to the new screen/digitizer.
All went okay, screen, touch, all sensors, front cam.
Just that my rear (main) camera shows some artifacts on the image - on the camera screen and the photo taken. See attached.
It seems like it is showing some piece of glass fractured or scattered. Any help on how to proceed from here ?
I was trying to remove the middle plate (where the outer lens is found), so see whether this lens is broken, but as per my tests, I see that the phone refuses to power on once this plate is removed.
Info: The photo attached is when I pointed my camera to shoot over a white wall.
Any help is welcome, please.
Nitish

Related

8125 white screen, vertical lines, won't start up

I have flashed/reflashed it with many ROM's and no change. This has to be a hardware issue. This usually happens when I leave it in my back pocket and sit on it (I don't weigh that much.) I have tried to soft/hard reset and no luck. When it does turn on, it will start up and after everything has loaded it fades to a white screen. I have noticed that when I take it apart, all the way to the screen and put it back together, it works. I have read the post about the rip in the screen connector cable. But after inspecting mine, I could not find any rip.
Also, people are having trouble hearing me when I'm on the phone with them. this seems to be an issue with the mic. I have heard of other people on here with the same issue but no resolution.
8125
ROM 3.08
Unlocked and stuff
Try loosening up the screws that attach the LSD to the front panel. That is what worked on mine.
LSD? are you talking about the sliding device? Cloud you please be more specific? is this for the screen or the mic?
Thanks
I'm sorry, I meant LCD(don't even want to think about what kind of freudian slip that was).
But you know when you take it apart, the front of the phone, where the LCD is attached. There are 4 screws to get inside that front casing then there are 4 screws holding it on to the front casing on the inside.
I slightly loosened all 8 screws (the 4 on the inside and when I closed the casing back, those 4 also) and the white screen stopped when I got the phone back together.

SOS - Hermes works fine just that there is NO screen!

Really need help here,
My hermes suddenly decided that visuals are no longer needed.
That means the screens stays off all the time (yes even in bootloader mode).
It works, receive calls and flashes roms but in no situation can I see anything on the screen (pitch black screen).
I've got no warranty so I took it apart and checked each cable and connector - no issues were seen. I tried changing SPL-s, RUU, Roms all worked but left my tytn with that black screen.
Did anyone see this happen or has any advice?
This sucks big time :-(
No one? Oh man, I guess it's dead then :-(
Last bump before giving up and throwing it away - please?
send it to me if your gonna throw it away : - 0
I've given up on mine as well. It has white screen though. Where do I dump this thing?
If it is out of warrenty, I would take it apart as is sounds like the hardware, check the connections to the LCD. Does the backlight still work, or if you put it in strong sunlight, can you see the LCD working?
My Hermes had a white screen also. I found that if I squeeze the bottom right hand corner whilst resetting it would sometimes work. It seems there is a chip on the switch board that needs the right ammount of pressure on it. I think it was a design flaw as the herm200 and 300 are different. If applying pressure works and you are confident enough take the hermes apart and put a couple of small pieces of plastic or paper between the front buttons and the small square chip on the switch board. This worked for me.
The service guide is available if you google. Let me know if you need more info.
As for the black screen that sounds more serious sorry not seen that one.
what are you guys willing to sell your pdas for? Mine fell in a puddle and i need one for parts. The white screen might be fixable the first couple of times but then it dies off for good, the black screen i've never heard of.
So if you want to sell for a reasonably cheap price let me know, i can buy a new keypad online for $50. So around there would be nice!
i.a.wright said:
My Hermes had a white screen also. I found that if I squeeze the bottom right hand corner whilst resetting it would sometimes work. It seems there is a chip on the switch board that needs the right ammount of pressure on it. I think it was a design flaw as the herm200 and 300 are different. If applying pressure works and you are confident enough take the hermes apart and put a couple of small pieces of plastic or paper between the front buttons and the small square chip on the switch board. This worked for me.
The service guide is available if you google. Let me know if you need more info.
As for the black screen that sounds more serious sorry not seen that one.
Click to expand...
Click to collapse
I just tested this on mine and actually got some results.
mines the opposite though, it will NOT work with any pressure. I left all the screws loose for that board under the buttons, and left the LCD assemble screws out on that end and it works, But if I press the keys it whites out again and won't come back until I repeat the dis-assemble/re-assemble
I had a similar problem but this was after someone dropped mine on the floor. The screen would just be white screen, while everything worked. If I pressed the bottom right of the phone it would sometimes come on and stay on for a little while but would eventually always go to white screen.
I did manage to use the phone but had use a program called Net Control which allowed me to control the phone over WIFI with the phone screen shown on the PC. Got the phone replaced in the end by the people who dropped it.
i got the flex cable and my phone still has the white screen problem....wtf///

LCD problems! HELP!!!

I replaced my digitizer recently and when I put the phone back together and turned it on, the LCD looked different any thoughts or suggestions. I looked through some other threads but nothing described look like the problem I am having.
I guess the digitizer isn't original and polarizes the light in a different way, giving the strange optical effect.
Another issue maybe the digitizer is stuck tightly against LCD, try to put between the two a strip of thick adhesive tape around the edges, avoiding tight contact.
Or worst, maybe you damaged the LCD while disassembling, to verify this lift the digitizer and see if it looks the same or not without digitizer.
It looks as though it is a similar problem to * HERE *
I you go into your Web-browser and press the menu button, then view page info.
Look at the background (the webpage). What are the colours like?

[Q] Touch screen and capacitive buttons not working!

Hi guys,
What could be the possible reasons for a touchscreen and the capacitive buttons to stop working?
I purchased my Huawei U8800 only very recently but it was purchased 2nd hand. The phone came pre-installed with a custom rom, which is this one here: http://forum.xda-developers.com/showthread.php?t=1481168
I've had very minimal use of it ever since I received it, due to the reason that I have exams as I'm an UNI student. Therefore, I haven't modified the phone in any way, i.e I have not overclocked it or flashed a different kernel or recovery etc. The only thing I've done is installed GO SMS PRO and used it for txting and calling, that's it.
At first, everything seems to work fine. But on my 2nd day of use, the touchscreen started acting weird, where the right hand side of the screen stops working for no reason, as well as the 2 capacitive buttons on the right half of the screen (HOME and SEARCH). Then after a while, the BACK capacitive button on the left half of the screen stopped working, and eventually all 4 capacitive buttons and the entire screen stopped working.
The phone still turns on, but the entire screen doesn't pick up any finger input and there isn't any haptic feedback or vibration from the capacitive buttons. When I boot into the recovery, this is also the same.
So I contacted the seller about this, and he advised me to flash the Cyanogenmod 7.2 rom to see if this fixes the problem. It didn't, the touchscreen still doesn't work.
I'm wondering if this is related to the digitizer, which is the part of the phone that sense your finger inputs? If not, what are the other parts of the phone that could relate to the capacitive buttons and touch screen?
Definately a digitizer problem. The capacitive buttons are part of the touch screen, the touch screen is extended over the bottom of the display.
You should buy a new one from eBay or similar. If you want to buy it with a frame (black part on the front), you will have to open your phone to see if the front speaker is big or small. There are two types of front speakers and they are not cross-compatible. If you just want to buy the digitizer, you will have to remove the old digitizer from it's frame and add some glue on the new one to make sure it won't stick out.
If you don't want to mess with your phone, I am sure there are paid services that will do it for you, since replacing the digitizer is fairly easy.
Blefish said:
Definately a digitizer problem. The capacitive buttons are part of the touch screen, the touch screen is extended over the bottom of the display.
You should buy a new one from eBay or similar. If you want to buy it with a frame (black part on the front), you will have to open your phone to see if the front speaker is big or small. There are two types of front speakers and they are not cross-compatible. If you just want to buy the digitizer, you will have to remove the old digitizer from it's frame and add some glue on the new one to make sure it won't stick out.
If you don't want to mess with your phone, I am sure there are paid services that will do it for you, since replacing the digitizer is fairly easy.
Click to expand...
Click to collapse
thanks for your reply mate!
Ok so I've found this one here:
http://www.ebay.com/itm/Original-To...Glass-For-Huawei-U8800-Ideos-X5-/170721993712
Since it says it's "original", I don't have to worry about the speaker problem right?
chaoscreater said:
thanks for your reply mate!
Ok so I've found this one here:
http://www.ebay.com/itm/Original-To...Glass-For-Huawei-U8800-Ideos-X5-/170721993712
Since it says it's "original", I don't have to worry about the speaker problem right?
Click to expand...
Click to collapse
They are selling the digitizer, so there will be no problems as it's only the digitizer glass and not the frame around it. The frame itself is holding the digitizer and the speaker so that's why there may be issues when buying the front cover.
If you need a disassembly tutorial, check my Mediafire (signature) -> Documents -> U8800 Basic Maintenance Manual. It's the official disassembly guide so you can be sure you are doing it right .
Blefish said:
They are selling the digitizer, so there will be no problems as it's only the digitizer glass and not the frame around it. The frame itself is holding the digitizer and the speaker so that's why there may be issues when buying the front cover.
If you need a disassembly tutorial, check my Mediafire (signature) -> Documents -> U8800 Basic Maintenance Manual. It's the official disassembly guide so you can be sure you are doing it right .
Click to expand...
Click to collapse
Wait, that doesn't have the frame around it? I thought the black part surrounding the glass is the frame? I'm confused.......
I just want something that looks exactly like shown in that Ebay listing photo, where it has that bit of the connector part that you push into the motherboard (or whatever it's called on the phone).
chaoscreater said:
Wait, that doesn't have the frame around it? I thought the black part surrounding the glass is the frame? I'm confused.......
I just want something that looks exactly like shown in that Ebay listing photo, where it has that bit of the connector part that you push into the motherboard (or whatever it's called on the phone).
Click to expand...
Click to collapse
On your listing, it does not have frame.
If it's without frame, it is simply the front glass with connector. If it is with the frame, it has the black curve too (and speaker with led).
See this:
Without frame.
With frame.
Hope it makes sense now
Blefish said:
On your listing, it does not have frame.
If it's without frame, it is simply the front glass with connector. If it is with the frame, it has the black curve too (and speaker with led).
See this:
Without frame.
With frame.
Hope it makes sense now
Click to expand...
Click to collapse
Ahh ic ic.....so would I need to use glue to stick the digitizer glass onto the frame?
chaoscreater said:
Ahh ic ic.....so would I need to use glue to stick the digitizer glass onto the frame?
Click to expand...
Click to collapse
Yeah, but not much. Maybe you don't need to add any glue at all, the old one might hold it too.
u8800-51 touch screen bottom not responding
Blefish said:
On your listing, it does not have frame.
If it's without frame, it is simply the front glass with connector. If it is with the frame, it has the black curve too (and speaker with led).
See this:
Without frame.
With frame.
Hope it makes sense now
Click to expand...
Click to collapse
hi blefish
just posted a similar question:
http://forum.xda-developers.com/showthread.php?p=39201328#post39201328
is it the same solution? (the 4 buttons at the bottom do not work as well as the lower half of screen)
my speaker is 15 mm by 5 mm long (i looked inside). is it big or small?
all the ebay posts do not mention a frame - i will be happy not to mess with the glue
thanks
huwaei G 510
Hi guys,
I did have the same problem with a Huawei G 510. Digitizer broken and replaced, but still not working.
I have no action on screen. It lits but i can't press any button. Either the 3 buttons are working.
Checked the plug, checked some voltage in the pins.
Any other ideas ?
Thanks in advance,
Miltos Matt

Possibly broken Proximity Sensor? Screen always goes off when calling

Hey guys,
just yesterday I got my phone back from repair (I cracked my screen, nothing was working then).
Here is a photo of my old screen, which had a hole right below the upper loud speaker:
I think it might be that the drop broke the sensor, and not the repair itself?!?
Using an app like this: https://play.google.com/store/apps/details?id=com.tigermonster.proxfinder shows that my sensor is constantly detecting something.
I'm not using any screen protectors or anything
For now I rooted my device and disabled the sensor by installing the xposed framework and then using http://repo.xposed.info/module/com.mrchandler.disableprox
Strangely enough, yesterday, like 3h after I got my phone back I called someone and everything, including the sensor was working perfectly!
Can anyone show me a picture of such a proximity sensor? Do you guys think a fix like in this video shown: https://www.youtube.com/watch?v=HPHsianYnqo, putting a piece of paper behind the proximity sensor could work?
You never ended up showing any images of the phone before/after the repair but if you have a screen protector fitted to the screen and it doesn't have a little cutout on the right just below the top speaker then the protector is constantly tripping the proximity sensor.
Thanks for your answer. Like I said, I am not using any screen protectors.
Here's an image of my old screen:
http://imgur.com/ufNSseD
I don't think it has anything to do with that damage now tbh, because it was working well yesterday. I guess maybe the connector loosened itself?
Which one here in the pictures to step 6 is the proximity sensor? https://de.ifixit.com/Teardown/Nexus+6P+Teardown/51660
CryNickSystems said:
Thanks for your answer. Like I said, I am not using any screen protectors.
Here's an image of my old screen:
I don't think it has anything to do with that damage now tbh, because it was working well yesterday. I guess maybe the connector loosened itself?
Which one here in the pictures to step 6 is the proximity sensor? [/QUOTE]
It's directly above the t...i3be.cloudfront.net/igi/eDldW3bJmHSbQEYF.huge
Click to expand...
Click to collapse
Thanks for the info about the position of the sensor - I'll definitely do that when I'm going to disassemble my phone (which is gonna take a while since I'm waiting to receive a new rear housing from a seller in the US).
I'm planning to disassemble as little as possible, so I'm hoping it's easy to access the proximity sensor (but guessing by the pictures it should be).
CryNickSystems said:
Thanks for the info about the position of the sensor - I'll definitely do that when I'm going to disassemble my phone (which is gonna take a while since I'm waiting to receive a new rear housing from a seller in the US).
I'm planning to disassemble as little as possible, so I'm hoping it's easy to access the proximity sensor (but guessing by the pictures it should be).
Click to expand...
Click to collapse
Good luck. Hope you can fix it by cleaning it. Make sure to have some thermal compound on hand to replace the old stuff when you disassemble.
Hey one more quick question:
Do you think it's possible to remove the motherboard without removing the battery?
I guess that the problem is that the proximity sensor is either too close to the screen, or too far away (like there's some small gap between the proximity sensor and the screen). I will probably have to remove the motherboard if it's the former (if it's the latter I can just put something like a pice of paper at the back of the rubber).
CryNickSystems said:
Hey one more quick question:
Do you think it's possible to remove the motherboard without removing the battery?
I guess that the problem is that the proximity sensor is either too close to the screen, or too far away (like there's some small gap between the proximity sensor and the screen). I will probably have to remove the motherboard if it's the former (if it's the latter I can just put something like a pice of paper at the back of the rubber).
Click to expand...
Click to collapse
You won't need to remove the battery to remove the main board. You'll just have to unplug it.
Alright, thanks. I am wondering about another thing: Why are there two holes for the light and proximity sensor on the backside of the phone? I was planning to try and first stick some piece of paper on top of that rubber plastic to get the sensor closer to the screen. Why the holes?
Ty.
CryNickSystems said:
Alright, thanks. I am wondering about another thing: Why are there two holes for the light and proximity sensor on the backside of the phone? I was planning to try and first stick some piece of paper on top of that rubber plastic to get the sensor closer to the screen. Why the holes?
Ty.
Click to expand...
Click to collapse
I don't know which type of proximity sensor this is, IR, led, electromagnetic etc. But all proximity sensors I know of have two "eyes" One eye emits ir, led, or electromagnetic field, the other eye looks for a change in the return field. I think you'll find a scratched, smashed return eye. Or debris lodged in the sensor housing. Use a magnifying glass and excellent lighting.
If you shine a bright flashlight at the sensor through the screen can you see anything blocking the eyes? Doesn't matter I guess, you'd have to disassemble to get it out of the way anyways.
---------- Post added at 09:43 PM ---------- Previous post was at 09:16 PM ----------
CryNickSystems said:
Alright, thanks. I am wondering about another thing: Why are there two holes for the light and proximity sensor on the backside of the phone? I was planning to try and first stick some piece of paper on top of that rubber plastic to get the sensor closer to the screen. Why the holes?
Ty.
Click to expand...
Click to collapse
It looks like the prox sensor comes covered in a rubber cover. In this pic the rubber is there:
https://d3nevzfk7ii3be.cloudfront.net/igi/SQfQ23vhRFsvbJJT.huge
In this pic they removed the rubber to expose the prox sensor:
https://d3nevzfk7ii3be.cloudfront.net/igi/eDldW3bJmHSbQEYF.huge
I suspect the rubber could be missing, lost during repair. Or perhaps installed wrong.
hawkswind1 said:
If you shine a bright flashlight at the sensor through the screen can you see anything blocking the eyes? Doesn't matter I guess, you'd have to disassemble to get it out of the way anyways.
Click to expand...
Click to collapse
I did what you asked: There is no light coming out on the back of the phone if that's what you meant.
Anyway, I'll have to wait until I receive my replacement back housing and then I'll try my best to repair the sensor. I hope the rubber is just misaligned.
Alright - so I did have time today to disassemble my phone (got the replacement housing last week).
I noticed that there was no rubber part on top of the light and proximity sensor, as well as on the device above the two (i don't know what that is).
What I did is that I had a small tube like this one: https://sc01.alicdn.com/kf/HTB1hBgwKVXXXXcvXpXXq6xXFXXXY/8mm-small-clear-plastic-PC-pipe-TUBE.jpg which I painted black and put it on top of the approximity sensor.
Everything is working well again (there were some lints on the display right below where the proximity sensor is located, that's probably why it stopped working from one day to another).
I guess the main function of the rubber is to protect the sensor against dust and lints.
I also am very mad at myself for having forgotten to take out the NFC antenna from the old housing before replacing it, so I had to open my phone again after I did already close it (and now there are slight traces of an opening - again )
But apart from that everything's fine now and I hope it'll stay this way.
CryNickSystems said:
Alright - so I did have time today to disassemble my phone (got the replacement housing last week).
I noticed that there was no rubber part on top of the light and proximity sensor, as well as on the device above the two (i don't know what that is).
What I did is that I had a small tube like this one: which I painted black and put it on top of the approximity sensor.
Everything is working well again (there were some lints on the display right below where the proximity sensor is located, that's probably why it stopped working from one day to another).
I guess the main function of the rubber is to protect the sensor against dust and lints.
I also am very mad at myself for having forgotten to take out the NFC antenna from the old housing before replacing it, so I had to open my phone again after I did already close it (and now there are slight traces of an opening - again )
But apart from that everything's fine now and I hope it'll stay this way.
Click to expand...
Click to collapse
Glad you got it fixed! And yeah, unfortunately it's nearly impossible to remove the back cover without leaving dings at the injection site. When I put on my new top and bottom rear covers I removed most of the glue. So next time I can remove them without much trouble.
I am having similar problems. I just traded for a nexus 6P and everything works great except for the proximity sensor. The 6p was just OTAed to 7.0 and I only unlocked it and installed TWRP. No other changes and no root (yet).
There is no screen protector on the device.
When I make a call, the screen stays on. The screen turns off as soon as I cover the proximity sensor. The screen then does not come back on until the call is completed. I downloaded a bunch of proximity apps, including Proximity Sensor Finder. Proximity Sensor Finder (and others) report that sensor detects Far (5cm or more) and Near (value of 0 cm when the sensor is covered). The sensor doesn't seem to identify intermiate values. The odd thing is that the sensor doesn't seem to reset. If I cover the sensor (value of 0 cm) and remove my hand, the sensor continues to read 0 cm.
Does this sound like a hardware or software issue? The device appears to detect both the near and far states, but doesn't return to far after the sensor is uncovered. Thanks for any help.
Solved the problem. I downgraded to MM and the proximity sensor problem persisted, so I figured it was a hardware issue.
I took apart the 6P and the there were signs that repair had been performed. The screen was probably replaced previously. The little rubber gasket covering the proximity sensor was missing, just as the OP described. I cut a blue-colored straw and placed it over the proximity/light sensor. Works perfect!
I need to bump this thread cause a few days ago I started having the same problem that nickfuzz describes.
Now I've got my opened phone in front of me and tried putting a pice of a black straw around the two sensors, but that does not help. It reports 5.0 cm and if I cover the sensor it stays at 0.0 cm
Can anyone give me an advice about what to do now?
Update:
The light sensor is also not working properly: It is reporting way too less lightness, and tends to report 0 lux when I'm not directly holding the phone under a lamp (for instance).
After 5 hours of trying I somehow managed to at least get the sensor to always report 5.0 cm. That's better than constantly reporting 0.0 cm.
I put a piece of a wide straw (there are different sizes, you know) around the hole board on which the two sensors (light & proximity) sit on. I guess this is a bad idea.
I am now trying to get this rubber gasket from somewhere, but I guess I'll have bad luck since I'd have to buy a defective nexus 6p from which I could take it from
UPDATE:
Can anyone tell me why the screen is painted black on the inside, right where the proximity sensor is located? I scraped off the paint and painted it over with a black pen. That must be the reason why the proximity sensor is always reporting 5.0 cm (which doesn't make much sense, because at some point it would have to detect something if it's not broken).
nickfuzz said:
Solved the problem. I downgraded to MM and the proximity sensor problem persisted, so I figured it was a hardware issue.
I took apart the 6P and the there were signs that repair had been performed. The screen was probably replaced previously. The little rubber gasket covering the proximity sensor was missing, just as the OP described. I cut a blue-colored straw and placed it over the proximity/light sensor. Works perfect!
Click to expand...
Click to collapse
Can you tell me if you put the straw around both sensors and their "chassis" (that black thing they sit on), or did you put the straw only around the sensors (i.e. on top of the chassis)?
I still need to find a way to fix my sensors
I tried to use some electric tape and put it on top of the sensors with two small circles cut in, but eventually I figured that the problem actually lies in the black paint on the inside of the screen.
I removed that paint a few weeks ago and I couldn't paint a new black paint on it that is not too thick, so I am stuck with a sensor consequently reporting 5cm.
I did try to use an Edding.
I had the same issue with the proximity sensory and a new 6P, but fixed it with this: https://play.google.com/store/apps/details?id=com.mobiledirection.proximitysensorreset&hl=en
Everything was still good after uninstalling that app too.

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