I occasional get the error about the SIM card being removed and need to reboot. Sometimes a reboot takes care of it and other times I have to take the SIM out and clean it. Then it works for a couple weeks.
Anyone have experience with getting another SIM from sprint? Do they charge for it? Do you need to get one from a retail store or can you activate one you buy online?
I have a custom ROM so is that going to lead to problems?(which is why I wanted to avoid going to a location) Will they care about the ROM in store? If buy a replacement SIM does it need OTA activation so I need a S4 sprint ROM?
centran said:
I occasional get the error about the SIM card being removed and need to reboot. Sometimes a reboot takes care of it and other times I have to take the SIM out and clean it. Then it works for a couple weeks.
Anyone have experience with getting another SIM from sprint? Do they charge for it? Do you need to get one from a retail store or can you activate one you buy online?
I have a custom ROM so is that going to lead to problems?(which is why I wanted to avoid going to a location) Will they care about the ROM in store? If buy a replacement SIM does it need OTA activation so I need a S4 sprint ROM?
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I have the same issue with mine. It started off occasionally happening then finally quit altogether. I'm rooted on stock rom, they didn't seem to notice but told me I'd have to deal with Samsung about it since it's still covered under manufacturer warranty. While at the store they did insert a new sim card to test if mine was bad or not, but unfortunately that wasn't the case. Here they would charge $10 for a new sim. Now I've been reading mixed reviews on whether Samsung will repair a manufacturer defect on a rooted device. I suppose it depends on the tech you get repairing it.
edit:
as far as the activation of the sim card I don't believe that's the case. I removed my sim card and put it in my girlfriends same model s4 and the lte functioned fine. ie. my sim is fine but the card slot itself is defective
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I'm not sure if this is a common issue or just an issue with my sim card.
Looks like the sim card just stopped working this morning. I can't make/receive any calls or texts and the lock screen says "Please insert SIM card and restart".
I've restarted about 3 times now and have tried removing and reinserting the sim card, with no luck.
I figure I'll need to take it into a T-Mobile shop to get a new sim card, but my Vibrant has been rooted and has a the Obsidian Froyo rom installed.
Should I just plug the SIM into my old blackberry and take it in that way for replacement?
Or is this some known issue that can be easily fixed?
shm522 said:
I'm not sure if this is a common issue or just an issue with my sim card.
Looks like the sim card just stopped working this morning. I can't make/receive any calls or texts and the lock screen says "Please insert SIM card and restart".
I've restarted about 3 times now and have tried removing and reinserting the sim card, with no luck.
I figure I'll need to take it into a T-Mobile shop to get a new sim card, but my Vibrant has been rooted and has a the Obsidian Froyo rom installed.
Should I just plug the SIM into my old blackberry and take it in that way for replacement?
Or is this some known issue that can be easily fixed?
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I have had this happen to me twice. Once, the SIM went bad (it happens).
I called TMO told them that it's not working & they said they'd get me a new SIM. I had the option of going to an authorized TMO store or getting it mailed to me. I went to a store, they installed & it off I went.
The other time, I took some rubbing alcohol and a QTip to it & cleaned it up, let it dry, put it back in & it's been working for a little over a week now
So, I'd try giving it a cleaning first and if that doesn't work, give TMO a call.
If they don't know that you have the Vibrant and think you still have a BB, then yeah, I'd put it back in that rather than bringing in the Vibrant if you have to go to the store. It's just easier when the person helping you isn't trying to force you to change your plan at the same time.
Question: The phone won't let you do anything without a SIM card? If that's true, that's just another reason to be glad I SIM unlocked my phone....that would get annoying!
Old Tmobile sim cards actually have a certain amount of times they can connect to the network tower. If you use airplane mode a lot it you may reach this point quickly.
And some sims cards just go bad. Which I think is the case with yours tjhart85. Take the phone and card to Tmobile. Tmobile will change the sim card for free.
Yup, turned out the sim card just went bad. Called up T-Mobile customer service, they put a not on my acount, and went into my local T-Mobile store and got a new sim card. Phones working great now. They didn't even ask for the old one and didn't have to look at my phone.
Thanks guys!
Well it is hard to come up with a question...I contacted customer service because I am tired of data disconnects and seems to be a phone issue since seems to happen on all ROMs plus I have a bad screen and emmc chip..and one of the corners on the screen is a little lose (i think due to a fall so it clicks as i swipe not a biggie though), anyways customer service first had me shift to 2g...no solution there then they said to go to a store and get a new sim card even though this is a brand new one that came with the phone in April. Can customer service tell if I contact them to say the problem still works after adding the new card or should I go in to get the card..plus I am afraid some jerk in the store would need my phone and would notice root....
So just wondering if I say I replaced it if they would go and do warranty replacement or would it show that i didn't change sim cards?
beezie916 said:
Well it is hard to come up with a question...I contacted customer service because I am tired of data disconnects and seems to be a phone issue since seems to happen on all ROMs plus I have a bad screen and emmc chip..and one of the corners on the screen is a little lose (i think due to a fall so it clicks as i swipe not a biggie though), anyways customer service first had me shift to 2g...no solution there then they said to go to a store and get a new sim card even though this is a brand new one that came with the phone in April. Can customer service tell if I contact them to say the problem still works after adding the new card or should I go in to get the card..plus I am afraid some jerk in the store would need my phone and would notice root....
So just wondering if I say I replaced it if they would go and do warranty replacement or would it show that i didn't change sim cards?
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I don't think they can determine your Sim card. they always ask me to read the number out when I called customers service. You should just return your phone to stock, bring it to a store and tell them your story, but also say that you've already try changing Sim cards. You could even say you tried your friends Sim card and the same problem occurred. They'll most likely fill in an exchange form without much hassling because it doesn't affect their business anyways.
Sent from my HTC Glacier using XDA App
So when I got my N4 for some reason it didnt come with a sim tray I looked everywhere in the box and there was nothing. I called the play store and they said they'll be shipping me out a replacement device so I waited for that...(sucks cause I can't even use my phone as a phone).
I finally got my replacement phone and it came with a sim tray but they're saying it's not covered under my warranty and now I'm being charged full price on my credit card for a N4.....
What the heck do I do?
whut
What do you mean? Like the phone itself was missing that or what? If its just that extractor thing, its not such a big deal, you could've used a paper clip....
I'm guessing the phone shipped with the phone and sim ejection tool but the tray that you eject using the tool and where you put the sim was MIA. Someone forgot to put one into the device on assembly lol. I shouldn't laugh but kinda shows how quick these are being fired out of lg for that to be missed.
I would phone Google and explain to them the situation.
You will get a pre authorization amount for the full amount of the phone put against your card but won't be taken so long as you return the defective unit.
Sent from my Galaxy Nexus
You should CALL Play Store support and explain your situation. They should let you return it since it was missing pieces required for functionality.
So I recently sold my SGH i337m and the customer has been messaging me telling me that absolutely nothing happens when he inserts his SIM card. No popup saying no sim detected, nothing. When he goes to settings > more networks > mobile networks there's a pop-up that asks him to "insert sim card", and that's about it.
I know for a fact I sold him the phone WORKING as I made sure multiple times to test the phone with my SIM card and everything worked before I sold it to him.
I've been troubleshooting with him but unfortunately I have not come to a solution yet.
Things I have tried:
Remove battery & SIM then put back in
Reboot in safe mode
Wipe cache in recovery mode menu
Wipe data/factory reset in recovery mode menu
Insert another person's SIM (still no pop up, even when he uses a SIM from a locked company, it doesn't even ask for the unlock pin)
I'm hoping some of you guys have a solution because I've been looking all over the internet and no solutions have worked thus far.
Thanks in advance!
Hardware failure. The SIM card tray needs to be replaced. The part is inexpensive ($10), and it's easy to replace, so long as the person doing the work remembers to remove the foam pad on the original tray and place it on the new one.
Strephon Alkhalikoi said:
Hardware failure. The SIM card tray needs to be replaced. The part is inexpensive ($10), and it's easy to replace, so long as the person doing the work remembers to remove the foam pad on the original tray and place it on the new one.
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Hey, I contacted a local shop about repairing the sim card tray and they told me it would cost $90 and that it was a 50/50 chance that it would work and is very risky due to having to "replace the I/C on the motherboard". I looked up SIM card trays online and the piece is $5. Are these guys bull****ting me? Could I replace the sim card tray myself with ease? I'm kind of confused. Thanks in advance.
Shortly after I had gotten my S4, the phone suddenly lost the ability to read a SIM card for this very reason. After purchasing a SIM tray off Amazon, I took the back off the S4 and swapped trays. The nice thing about the S4 is that it's easy to get into with a screwdriver. The place wanting to charge you $90 is charging for labor. Not bulls#!^, but pricey when you can do it yourself. I did it, at a cost of about $10 and 15 minutes of my time, and so can you.
Lordodevilz said:
Hey, I contacted a local shop about repairing the sim card tray and they told me it would cost $90 and that it was a 50/50 chance that it would work and is very risky due to having to "replace the I/C on the motherboard". I looked up SIM card trays online and the piece is $5. Are these guys bull****ting me? Could I replace the sim card tray myself with ease? I'm kind of confused. Thanks in advance.
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Indeed its bullcrarp to charge so much. Do it yourself, order from Amazon or wherever it is fastest to you. China to US can be couple of weeks atleast.. takes 10 min max.
Good morning, my phone card suddenly stopped working on the network a few months ago. I believe I may have disabled some things here and there the night prior, I can't remember. I was moving from Germany to the U.S. the next day, so I had alot on my mind. This is the European variant (SM-G935F). I have tried 3 different SIM cards, one from German T-Mobile and two from Verizon in the U.S. to no avail. I have posted screenshots showing what it says I have for signal. Every once in a while it pops up with a message saying SIM card refreshing or something like that. I have tried putting a piece of paper by the SIM card because possibly the contacts were lose and I also factory reset my phone but nothing works. To send it back to Germany to have them fix it is very expensive and also I don't want to try and interpret everything. I have done that for the last 3 years and would probably end up signing a lease for a car with my limited German language skills. Any thoughts? The phone is perfect other than this issue and I am about to put it on Ebay if I can't get it squared away.
Thanks in advance for any thoughts!
Yandawg
did you try to root it and put the bootloader and firmware of t mobile or verizon?
I haven't tried that because I wanted to keep it unroofed if I needed to sell it on eBay. I might try that as a last step before I sell it though
try to flash your phone with smartswitch or odin with original rom if you are skilled, reset seems cannot recover all your settings.