So when I got my N4 for some reason it didnt come with a sim tray I looked everywhere in the box and there was nothing. I called the play store and they said they'll be shipping me out a replacement device so I waited for that...(sucks cause I can't even use my phone as a phone).
I finally got my replacement phone and it came with a sim tray but they're saying it's not covered under my warranty and now I'm being charged full price on my credit card for a N4.....
What the heck do I do?
whut
What do you mean? Like the phone itself was missing that or what? If its just that extractor thing, its not such a big deal, you could've used a paper clip....
I'm guessing the phone shipped with the phone and sim ejection tool but the tray that you eject using the tool and where you put the sim was MIA. Someone forgot to put one into the device on assembly lol. I shouldn't laugh but kinda shows how quick these are being fired out of lg for that to be missed.
I would phone Google and explain to them the situation.
You will get a pre authorization amount for the full amount of the phone put against your card but won't be taken so long as you return the defective unit.
Sent from my Galaxy Nexus
You should CALL Play Store support and explain your situation. They should let you return it since it was missing pieces required for functionality.
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I have been having a battle with T Mobile ever since the day i got my ameo. I was having a problem getting the sim to register so after looking at the little picture of the simcard with the arrow under it I gently pushed it down a bit thinking it may 'Click' in like a memory card.
Unfortunately the simcard just kept moving and literally slid past the reader directly into the phone! and could not be removed.All you could see is the top edge at the bottom.
T mobile have said it was MY fault and voided my warranty but surely NO PHONE should allow this to happen.
A private phone repair shop has removed the simcard and said that nothing was broken inside the phone so therefore there was nothing in place to stop this happening.
I phoned HTC and the guy said that he could not push a simcard into the phone when he tried.
Has anyone else had this problem?
Has anyone got any advice on what i should do?
Its so annoying surely it is a manufacturing error to allow a card to go into a phone!
My first Ameo wouldnt recognise any sim. I returned it and got a replacement.
If the sim is out of the phone now and its working (ie, you can put it in so it works) dont worry. If it still wont work, just report it (but dont mention it going inside) as a broken phone, DOA. They will replace if its brand new, they HAVE to directly replace it up to 14 days after purchase.
this all happened 30 days ago!
the phone has been to tmobiles repair people and to this private firm who have removed it.
its a long long story
i dont want anyone to mess up their phone but i would like to know if anyone can push their simcard past the sim reader.
I am going to argue that it is a manufacturing error not my fault as the HTC tech person said his ameo/advantage would not allow this to happen.
IMHO The Simcard holder is absolutely awful in the Ameo. Its not entirely obvious the first time which way in it should go and I found that it will take a card the wrong way (upside down). And once its in, its pretty darn hard to remove it again. Just glad I've not had these issues.
First - if the problem happened in the first 14 days (never mind how long ago that is now), T-Mob should replace it. I have found you have to argue with them but eventually they give up.
If not, did you not get the T-Mobile insurance? If so, make a claim for accidental damage?
i didnt take out insurance, so i guess i will have to argue my case.
i should get it back today so i will take it from there.
my missus even offered to join TMOBILE so i could get another phone as my bday present! but thats gonna b a last resort.
Basically the phone should not allow this to happen IMO
spacecat said:
Basically the phone should not allow this to happen IMO
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I agree - and it is an odd design (as is the flap which covers the relevant slots). Good luck.
well looks i have have had a result!
I got it back to day and its now working , however its a bit scratched
Tmobile are going to replace the handset!
Glad to hear they are finally doing the right thing. I was going to say, persist.
But its sorted now, so you can finally relax and enjoy your phone.
cheers for that chaps i was getting a bit stressed about it all!
i have been streaming live Tv via ORB on my high speed unlimited connection , SUPERB!
my surround started to hang on the HTC screen on boot last night, so I hard reset it and it kept hanging so I hard reset it with the sim card out and with in plugged in or not and different combo's of all of that and then finally it throws me this error
the storage card cannot be found or is not functioning please replace it then set the device to manufacturer default
my mind is blown, is it borked beyond homebrew repair or can some one tell me how to save it?
I really dont want to drive to the ATT store for a replacement. . .
I would suggest calling it in to your cell phone carrier. The only other alternative is unscrewing all the screws under your battery cover and taking the phone apart to replace the sd card. (voiding your warranty in the process)
after 3 hours of trying to explain that all the phone does it turn on then set on the HTC loading screen to some one who spoke Indian in a really good English accent they finally believed me about what it was doing then transferred me to some one else to start over.
around the 4.5 hour mark I got accidentally transferred to the "wrong" person who apologized for all the trouble and sent out a replacement phone
I should have just popped it open and replaced the sim card, it would have been less time consuming
Well it is hard to come up with a question...I contacted customer service because I am tired of data disconnects and seems to be a phone issue since seems to happen on all ROMs plus I have a bad screen and emmc chip..and one of the corners on the screen is a little lose (i think due to a fall so it clicks as i swipe not a biggie though), anyways customer service first had me shift to 2g...no solution there then they said to go to a store and get a new sim card even though this is a brand new one that came with the phone in April. Can customer service tell if I contact them to say the problem still works after adding the new card or should I go in to get the card..plus I am afraid some jerk in the store would need my phone and would notice root....
So just wondering if I say I replaced it if they would go and do warranty replacement or would it show that i didn't change sim cards?
beezie916 said:
Well it is hard to come up with a question...I contacted customer service because I am tired of data disconnects and seems to be a phone issue since seems to happen on all ROMs plus I have a bad screen and emmc chip..and one of the corners on the screen is a little lose (i think due to a fall so it clicks as i swipe not a biggie though), anyways customer service first had me shift to 2g...no solution there then they said to go to a store and get a new sim card even though this is a brand new one that came with the phone in April. Can customer service tell if I contact them to say the problem still works after adding the new card or should I go in to get the card..plus I am afraid some jerk in the store would need my phone and would notice root....
So just wondering if I say I replaced it if they would go and do warranty replacement or would it show that i didn't change sim cards?
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I don't think they can determine your Sim card. they always ask me to read the number out when I called customers service. You should just return your phone to stock, bring it to a store and tell them your story, but also say that you've already try changing Sim cards. You could even say you tried your friends Sim card and the same problem occurred. They'll most likely fill in an exchange form without much hassling because it doesn't affect their business anyways.
Sent from my HTC Glacier using XDA App
I occasional get the error about the SIM card being removed and need to reboot. Sometimes a reboot takes care of it and other times I have to take the SIM out and clean it. Then it works for a couple weeks.
Anyone have experience with getting another SIM from sprint? Do they charge for it? Do you need to get one from a retail store or can you activate one you buy online?
I have a custom ROM so is that going to lead to problems?(which is why I wanted to avoid going to a location) Will they care about the ROM in store? If buy a replacement SIM does it need OTA activation so I need a S4 sprint ROM?
centran said:
I occasional get the error about the SIM card being removed and need to reboot. Sometimes a reboot takes care of it and other times I have to take the SIM out and clean it. Then it works for a couple weeks.
Anyone have experience with getting another SIM from sprint? Do they charge for it? Do you need to get one from a retail store or can you activate one you buy online?
I have a custom ROM so is that going to lead to problems?(which is why I wanted to avoid going to a location) Will they care about the ROM in store? If buy a replacement SIM does it need OTA activation so I need a S4 sprint ROM?
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I have the same issue with mine. It started off occasionally happening then finally quit altogether. I'm rooted on stock rom, they didn't seem to notice but told me I'd have to deal with Samsung about it since it's still covered under manufacturer warranty. While at the store they did insert a new sim card to test if mine was bad or not, but unfortunately that wasn't the case. Here they would charge $10 for a new sim. Now I've been reading mixed reviews on whether Samsung will repair a manufacturer defect on a rooted device. I suppose it depends on the tech you get repairing it.
edit:
as far as the activation of the sim card I don't believe that's the case. I removed my sim card and put it in my girlfriends same model s4 and the lte functioned fine. ie. my sim is fine but the card slot itself is defective
So I recently sold my SGH i337m and the customer has been messaging me telling me that absolutely nothing happens when he inserts his SIM card. No popup saying no sim detected, nothing. When he goes to settings > more networks > mobile networks there's a pop-up that asks him to "insert sim card", and that's about it.
I know for a fact I sold him the phone WORKING as I made sure multiple times to test the phone with my SIM card and everything worked before I sold it to him.
I've been troubleshooting with him but unfortunately I have not come to a solution yet.
Things I have tried:
Remove battery & SIM then put back in
Reboot in safe mode
Wipe cache in recovery mode menu
Wipe data/factory reset in recovery mode menu
Insert another person's SIM (still no pop up, even when he uses a SIM from a locked company, it doesn't even ask for the unlock pin)
I'm hoping some of you guys have a solution because I've been looking all over the internet and no solutions have worked thus far.
Thanks in advance!
Hardware failure. The SIM card tray needs to be replaced. The part is inexpensive ($10), and it's easy to replace, so long as the person doing the work remembers to remove the foam pad on the original tray and place it on the new one.
Strephon Alkhalikoi said:
Hardware failure. The SIM card tray needs to be replaced. The part is inexpensive ($10), and it's easy to replace, so long as the person doing the work remembers to remove the foam pad on the original tray and place it on the new one.
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Hey, I contacted a local shop about repairing the sim card tray and they told me it would cost $90 and that it was a 50/50 chance that it would work and is very risky due to having to "replace the I/C on the motherboard". I looked up SIM card trays online and the piece is $5. Are these guys bull****ting me? Could I replace the sim card tray myself with ease? I'm kind of confused. Thanks in advance.
Shortly after I had gotten my S4, the phone suddenly lost the ability to read a SIM card for this very reason. After purchasing a SIM tray off Amazon, I took the back off the S4 and swapped trays. The nice thing about the S4 is that it's easy to get into with a screwdriver. The place wanting to charge you $90 is charging for labor. Not bulls#!^, but pricey when you can do it yourself. I did it, at a cost of about $10 and 15 minutes of my time, and so can you.
Lordodevilz said:
Hey, I contacted a local shop about repairing the sim card tray and they told me it would cost $90 and that it was a 50/50 chance that it would work and is very risky due to having to "replace the I/C on the motherboard". I looked up SIM card trays online and the piece is $5. Are these guys bull****ting me? Could I replace the sim card tray myself with ease? I'm kind of confused. Thanks in advance.
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Indeed its bullcrarp to charge so much. Do it yourself, order from Amazon or wherever it is fastest to you. China to US can be couple of weeks atleast.. takes 10 min max.