Since I brought my jasjam it hasnt had a good life. It has been bashed around a bit too much and I only have myself to blame. This unfortunatly has cause the white screen of death getting worse and worse. Taking apart and reseating the ribbon cable to the board appeared to help but it would soon start getting worse again. The short term fix was a thump accros the palm of my hand. Unfortunatly today this back fired in me and now the phone is totally dead. I am fortunate enough to have another Jasjam that i was sorting out a few problems for a friend and this gave me the ability to swap out batteries chargers etc to try and get mine to fire up. No good.
I have taken it apart and checked all cables to no avail. pluggin in usb or charger have no affect. no lights no responce of anysort.
Any suggestions would be a great help
Thanks
Shane
shane11r said:
Since I brought my jasjam it hasnt had a good life. It has been bashed around a bit too much and I only have myself to blame. This unfortunatly has cause the white screen of death getting worse and worse. Taking apart and reseating the ribbon cable to the board appeared to help but it would soon start getting worse again. The short term fix was a thump accros the palm of my hand. Unfortunatly today this back fired in me and now the phone is totally dead. I am fortunate enough to have another Jasjam that i was sorting out a few problems for a friend and this gave me the ability to swap out batteries chargers etc to try and get mine to fire up. No good.
I have taken it apart and checked all cables to no avail. pluggin in usb or charger have no affect. no lights no responce of anysort.
Any suggestions would be a great help
Thanks
Shane
Click to expand...
Click to collapse
That's too much of a challenge to answer - could be any number of things. Without testing it with a multimeter I couldn't say.
What surprises me is that your friend lets you anywhere near his phone - and does he know you use his bits to test out your poor maltreated Hermes
I assume you have looked through the service manual to seek any clues?
Get it at the web link in my signature.
Mike
Thanks f0r you reply Mike
Im sure what he doesnt know wont hurt him anyway its only battery and charger.
Had a look thriough the service manual nothing jumps up and pokes me in the eye. I guess its fairly safe to say the main board has had it.
I cant seem to find anywhere to buy a replacment board and more importantly how much they are so i can see if its viable.
any suggestions
Thanks
Shane
shane11r said:
Thanks f0r you reply Mike
Im sure what he doesnt know wont hurt him anyway its only battery and charger.
Had a look thriough the service manual nothing jumps up and pokes me in the eye. I guess its fairly safe to say the main board has had it.
I cant seem to find anywhere to buy a replacment board and more importantly how much they are so i can see if its viable.
any suggestions
Thanks
Shane
Click to expand...
Click to collapse
From my experience, you can only get motherboards from HTC or their repair outlets - this will cost lot$. Maybe if you're shelling out $$$ why not wait for the Kaiser?
please help my mate's dead Hermes
hi, this is to anyone who can help mainly prof and mikechannon. basically, i was trying to use my mates BRAND NEW hermes to repair my WLAN (Tmobile Hermes). it was working perfectly well until ran the RUU programme. i selected the 1.04SPL so that i could flash the hermes with the new NBH file i created. it flashed a 100% and it turned off and now its not coming back on. i plugged it into the charger, but no luck.i am afraid if i send it back to HTC, they might want to charge me for it. i love this phone badly, but sadly,i have given my mate mine. i dont mind sending this phone o anyone in the UK who can fix it. PLEASE HELP
shelay said:
hi, this is to anyone who can help mainly prof and mikechannon. basically, i was trying to use my mates BRAND NEW hermes to repair my WLAN (Tmobile Hermes). it was working perfectly well until ran the RUU programme. i selected the 1.04SPL so that i could flash the hermes with the new NBH file i created. it flashed a 100% and it turned off and now its not coming back on. i plugged it into the charger, but no luck.i am afraid if i send it back to HTC, they might want to charge me for it. i love this phone badly, but sadly,i have given my mate mine. i dont mind sending this phone o anyone in the UK who can fix it. PLEASE HELP
Click to expand...
Click to collapse
I am not a flashing expert, so POF might be the first person to contact even if it's just to see if this is some recognised thing that can happen despite getting to 100%.
Can we assume the phone is completely dead? ie NO LEDs lit at all even when on charger?
Mike
reply for hermes (mikechannon)
yes it is totally dead. the LED only comes on RED when i take out the battery and stick in the charger.its not responding to anything. i have tried a HARD reset, no luck even a Soft reset too. i am now trying to use microsoft window CE 5 builder software, but i honestly dont think it will work. i really have to fix this phone. it a brand new phone.i tried ringing HTC europe but they are closed today. how can i check if its still under warranty. also, i bought it off some guy on ebay and just had it delivered this morning and now i have managed to brick it
shelay said:
yes it is totally dead. the LED only comes on RED when i take out the battery and stick in the charger.its not responding to anything. i have tried a HARD reset, no luck even a Soft reset too. i am now trying to use microsoft window CE 5 builder software, but i honestly dont think it will work. i really have to fix this phone. it a brand new phone.i tried ringing HTC europe but they are closed today. how can i check if its still under warranty. also, i bought it off some guy on ebay and just had it delivered this morning and now i have managed to brick it
Click to expand...
Click to collapse
Well I think you need to get a reply here or speak to one of the ROM gurus to see if this is a kniwn result of a faulty flash (seems odd to be but I'm no expert)
The phone is not completely dead if the RED led lights when the battey is out. It is meant to do this. Normally if the battey is faulty the LED will also go red when the battery is inserted.
Are you saying that when you put the battery in the Red LED goes out and no LEDs then show?
Mike
I had the same problem as well.
Red LED w/o battery, and NOTHING else.
Battery IN + charger : no LED
Anything else : no LED
Phone wouldnt boot
So I bought from eBay a broken 8525 that was reported to power up, but the screen was broken and some buttons were malfunctioning before the screen broke.
Swapped the motherboards and now I got a functional 8525.
dead hermes
yes, mikechannon, thats excatly what i am saying. when the battery is out and the charger is in, the RED LED comes on. but when the battery and the charger is in, nothing happens
shelay said:
yes, mikechannon, thats excatly what i am saying. when the battery is out and the charger is in, the RED LED comes on. but when the battery and the charger is in, nothing happens
Click to expand...
Click to collapse
I would have been tempted to say to check with another battery in case it was therefore a battery fault. BUT given what alkizmo says above it suggests the issue is as likely to be a blown component on the m/board. The Service Manual Hermes or Wizard ( I forget which) refers to a fuse. However nobody so far has identified a fuse as such. It may be another component (resistor perhaps) that is used to blow if current is exceeded. At present though we do not have sufficient info to either identify this component or bypass it.
Still think it's worth a casual inquiry to the ROM gurus to hear their view on whether this is hard or software related.
Mike
Hermes Dead Battery ??
The Red Light Will Not Work If The Charge Is More Than 50 Per Cent
So Try To Shutdown Your Hermes And Put The Usb Charger Then Reboot Your Hermes
May Be It Will Work
mikechannon said:
Still think it's worth a casual inquiry to the ROM gurus to hear their view on whether this is hard or software related.
Mike
Click to expand...
Click to collapse
Having experienced blown motherboards on a laptop, a desktop and now a cellphone, I can attest to this : If NOTHING powers on at ALL, it is a hardware fault. Before you speak out for laptop/deskop, don't forget about the BIOS, if the BIOS is fried, the motherboard will still power up (fans spinning, lights turning on).
However, maybe that something in the software CAUSED the hardware issue. However, once the damage is done, no changes to the software (even if you could change the software without turning on the phone) would make a difference.
SETOUF said:
The Red Light Will Not Work If The Charge Is More Than 50 Per Cent
So Try To Shutdown Your Hermes And Put The Usb Charger Then Reboot Your Hermes
May Be It Will Work
Click to expand...
Click to collapse
The red light shows when there is no battery as well and the charger is plugged, if there is no battery and the red light doesnt show, you got a problem.
And, shutting down/rebooting is not an option here. The guy's phone won't even light up. It's fried.
Last suggestion of hope : remove the battery and leave the phone unplugged for a whole day. Then put back the battery and do a hard reset attempt.
If this doesnt work, then I got nothing else, as I said, I resulted in replacing the motherboard.
if you cant get it working i will buy the back speaker off you
ok, i am an optimistic person so i will surely try your approach. one question though, as the phone is brand new, do you reckon if i send it back to HTC europe, can they fix it as it is still under warranty?
thanks a lot for your reply. i am an Optimist so i will surely give your method a try. one question though: do you reckon if i send it back to HTC europe, will they fix it as the phone is brand new and still under warranty.although, i bought the phone on ebay brand new from a seller for my mate.its a vodafone branded HTC. cheers
Authorized Dealer?
shelay said:
thanks a lot for your reply. i am an Optimist so i will surely give your method a try. one question though: do you reckon if i send it back to HTC europe, will they fix it as the phone is brand new and still under warranty.although, i bought the phone on ebay brand new from a seller for my mate.its a vodafone branded HTC. cheers
Click to expand...
Click to collapse
Usually, most companies only warranty items from authorized dealers. If the seller was an authorized dealer you are ok. If not, they "might" fix it. Call to make sure before sending it in.
Dead Hermes
My VPA Compact III v1605 seems to have the same type of problem - it only shows red lite when it is plugged in and battery is off, but... but I can also (hardly) recognise 4-colour bootloader-type screen, which blinks once and reappears every time I reset the device.
It doesn't communicate with computer, MTTY says "USB port can not open"...
The difference between usual bootloader screen and this one is that I can't recognise any characters (like IPL/SPL), or maybe because it's hardly seen, I can not see characters?..
Is there any chance to have this device repaired?
Ok, not sure I can help here, but first can we clarify something -
You say the red LED shows with the batter "off". Do you mean with the battery out of the phone?
Mike
Some suggestions...
Hi there,
i messed around a lot with the hermes hardware the last few weeks.
There's a lot of stuff in those mobile that could go wrong
@shane11r
I have taken it apart and checked all cables to no avail. pluggin in usb or charger have no affect. no lights no responce of anysort.
Any suggestions would be a great help
Click to expand...
Click to collapse
Seems like there's some part messed up in hardware.
If you dropped it some times, maybe some component got damaged.
Please check the voltages on board firmly after pressing the power on button with battery inserted. Just like mikeshannon suggested
There have to 3.15V, 1.8v, and ~1.2V around the board.
I will take a picture from the mainboard with testpoints if you like.
Anyway you need some electric skills
Otherwise give to a service center or buy a new mainboard.
@shelay
hi, this is to anyone who can help mainly prof and mikechannon. basically, i was trying to use my mates BRAND NEW hermes to repair my WLAN (Tmobile Hermes). it was working perfectly well until ran the RUU programme. i selected the 1.04SPL so that i could flash the hermes with the new NBH file i created. it flashed a 100% and it turned off and now its not coming back on. i plugged it into the charger, but no luck.
Click to expand...
Click to collapse
This is very similar to what happened to my device. After downgrading from olipro's hard-spl something went wrong. After flashing succeeded with 100% the device got restarted and there it was... nothing!!
What i found out in the meantime is that the IPL was not flashed correctly.
While trying to reflash the device with JTAG debugger, i examined that the NAND write protect signal sticks to GND right after reset.
Maybe this also a hardware issue. I'll find out soon
The bricked IPL-bootloader could also be the cause.
At least if the red light turns on, the DC-DC converter on the hermes is doing well. This means the unit is partially working but not booting.
....nearly forgot to say, that there is also a fuse on the hermes mainboard.
should do some pix
Cheers,
scholbert
Hi, need some help my girlfriend through my x10 at me and cracked the touchscreen digitizer which i replaced with a genuine one.The thing is when i went to turn it on nothing happened so i charged it for about a day when eventually the red battery led started flashing sometimes but still the phone wont turn on.with more charging and disconnecting the battery etc i got the green led to come and when i turned the phone on i got a short vibration and green led but nothing else.so tried updating with seus and finally it seen my phone and told me my software was up to date so i tried to re-install but kept getting errors so still phone wont turn on and now green led does nothing.so cut a long story short i took apart the phone again and noticed the lcd had a line down the middle which seems like its cracked also.My question now is if the lcd is cracked would that be why the phone wont turn on i would of thought it would have came on but just had colours splurted all over the screen.Oh and just so you know battery is sitting at 3.7v so is well charged,im thginking the motherboard is gone,please advise me what to do next.
did she throw the phone at you coz you wrote her a letter without paragraphs?
lol,can you help me
lol not really
but it does sound like the motherboard is screwed. not sure how the 2nd screen got cracked tho.
Why haven't you taken the phone in yet? is it not on contract?
O.k., I agonised myself throug you post....
PLEASE make your first post easier to read, as there are several non-native english speakers here. (Like me ).
Can you please write something about what happened to the phone?
- Did it work fine before you repaired the touch module?
- Why was the old module defective (Did the phone fall down or did anybody sit on it).
- Is there some waterdamage?
The more information, the better....
I have a Desire Z (bell) that i got off the forums to use with AT&T.. everything went great, i love the phone.. about 3 weeks ago i went to check the phone after leaving it on the charger while i slept and the screen was grey with black lines. all the lights work, and i could even answer phone calls by judging where the slider was. pressing on the screen gets haptic feedback. The phone did not fall while i was asleep. I actually havent dropped it once since i got it (around april)
So i called HTC and the phone is within its 1 year warranty but they said since its a canadian phone i will have to call that carrier, so i called bell and they said "call HTC. If you dont live in canada we wont help!"
So when i call HTC back they tell me to call futuretel and they will fix it. I call futuretel and they say no because im in america.
So i call HTC back again and tell them it is ridiculous that the phone is still under 1 year warranty FROM THEM and they wont fix it. they are supposed to be getting in touch with futuretel for an exception or something but i am tried of waiting.
Attached are pictures of the phone in its current state. It is running cm7 and i had not flashed anything on it for atleast a month before it messed up.
Has anyone else had this problem or have any ideas over what has caused it? I've looked online to find images of another screen doing this and haven't been able to.
i forgot to mention that i offered to pay for the repairs from HTC since i was not the original buyer. They still said they won't work on it. It's not that i dont want to pay for the repair, I cant find anyone to do it!!
You need to fix the screen, mine broke two times:
-Dropped once, the screen was OK, then broke in my pants
-Dropped it again on the floor and my screen broke a second times
Seriously, repair your screen by yourself, you will save about 100$ just because you don't pay for the technician.
Just follow this tutorial, it's pretty easy.
http://www.youtube.com/watch?v=u-dR8CHEGjY
Then you may want to buy the screen on ebay with the tools for the phone:
http://www.ebay.com/sch/Replacement...&_dmpt=PDA_Accessories&_trksid=p3286.c0.m1538
Good luck!
thanks. i wanted to get a good idea of what needed replaced to see if i could fix it myself. i didn't know if it was the LCD, or the cable ribbon thing or something else. thank you
bfinch said:
thanks. i wanted to get a good idea of what needed replaced to see if i could fix it myself. i didn't know if it was the LCD, or the cable ribbon thing or something else. thank you
Click to expand...
Click to collapse
I cannot garantee it's the LCD, but both times I got those kind of white screen + black lines it was the LCD for me.
My wife dropped her phone, the lcd screen went completely black but the phone would still respond to swipes, volume buttons etc, everything worked BUT the screen. I insisted on fixing my wife's phone myself but she wanted to be hard headed and take it elsewhere. Long story short, the guy told her he couldnt fix her phone because it wasnt the screen that was dead, it was the LOGIC board. I am thinking the guy didnt know how to repair the S5 properly so he gave that excuse. MY thinking is, if the logic board was dead, it wouldnt boot nor respond to touches ( I can hear the camera take pictures when I press the button where it was located on the screen.) So now I am doing the repair myself and I just wanted to get some clarification on the logic board not being dead due to obvious reasons stated above.
..
Here some help to you
https://www.youtube.com/watch?v=7pROEuvGIOQ
https://www.youtube.com/watch?v=_sYLMKdumjw
hope it helps
Were you able to get the device to work? I have a similar situation and didn't know if the board is actually bad or just the LCD.
Thanks
HI there,
recently had my screen replaced and basically i wont be going back there any time soon, had to argue to get the warranty (anyway!)
my phone now is completely unresponsive, no charge no boot no nothing
HOWEVER
on disassembling the phone i noticed that with a little move of the motherboard my device powers up as normal,
sometimes it may boot and die again but i guess this is due to the motherboard moving again.
So my question to you is, is there any advice you may give on how to secure the board? i have tried a thin piece of credit card to no avail yet! with one screw to secure the board i can see this being a bit of a pandoras box!
cheers, much appreciated