[Q] My phone won't get an update - Galaxy S 4 Q&A, Help & Troubleshooting

Hello. I have a Verizon Galaxy S4 SCH-i545 on 4.4.2 and NC2. My phone is rooted. There is supposed to be updates for my phone so I can go to more recent versions like NK1. However, when I go to the "About phone" menu and check for updates, it says there are no updates for my phone. Kies has also said I have the latest version, when it should be NK1. I even tried the Verizon software that comes with the phone, but it says, "Your firmware is not compatible for updating". My phone used to be on Hyperdrive, a custom ROM, but I went back to stock with ODIN. I have not gotten updates that I am supposed to get. Is there a way to force upgrade my phone? What can I do to get to the latest version? Thank you.

Unroot the phone. You must be totally stock for OTA updates to work. If you don't want to unroot, apply your phone's update through Odin.

Strephon Alkhalikoi said:
Unroot the phone. You must be totally stock for OTA updates to work. If you don't want to unroot, apply your phone's update through Odin.
Click to expand...
Click to collapse
Thank you very much for your reply. So it won't update because I am rooted? How would I unroot my phone? Also, how would I update through ODIN? Again, thank you.

As long as the phone has a custom status (i.e. rooted) you won't get any updates. Your other questions can be answered with a good search in the site's search engine. But I'll give you a hint: download the latest ROM image from sammobile.com and install it through Odin. It upgrades your phone but also unroots it.

Same way you installed the original stock firmware.
Download the latest update and flash it with Odin. There have to be some guides somewhere.
And for the unrooting, you probably have the supersu app. The app has an unroot option in the setttings, as far as I know. Try that.
If all else fails, reinstall stock rom with Odin, but don't root it until you update.

Strephon Alkhalikoi said:
As long as the phone has a custom status (i.e. rooted) you won't get any updates. Your other questions can be answered with a good search in the site's search engine. But I'll give you a hint: download the latest ROM image from sammobile.com and install it through Odin. It upgrades your phone but also unroots it.
Click to expand...
Click to collapse
Thank you for your reply. I just successfully unrooted my phone. However, it still will not let me update. It still says NC2 is the latest version. What do I do?

Download the latest Verizon ROM from sammobile.com and install it through Odin.

Related

problem with checking for updates after rooting

hello,
i rooted my galaxy S4 i9505 today using the steps here descripted: http://forum.xda-developers.com/showthread.php?t=2255190
now when i check for updates it keeps saying:
your device has been modified sofware updates are not available.
does this mean i cannot check for updates like this anymore?
should i unroot my phone to get this function back?
nielsvg said:
hello,
i rooted my galaxy S4 i9505 today using the steps here descripted: http://forum.xda-developers.com/showthread.php?t=2255190
now when i check for updates it keeps saying:
your device has been modified sofware updates are not available.
does this mean i cannot check for updates like this anymore?
should i unroot my phone to get this function back?
Click to expand...
Click to collapse
When a device is rooted, firmware is modified (customised) so the update is not available as Samsung considers it as another firmware.
If you want to get OTA updates back, you must unroot first. Flashing again the stock firmware without rooting it will allow you to have OTA again.
You can also use TriangleAway in order to reset your flash counter for warranty purposes.
kaalalto said:
When a device is rooted, firmware is modified (customised) so the update is not available as Samsung considers it as another firmware.
If you want to get OTA updates back, you must unroot first. Flashing again the stock firmware without rooting it will allow you to have OTA again.
You can also use TriangleAway in order to reset your flash counter for warranty purposes.
Click to expand...
Click to collapse
do i still get kies updates or does it always has to go with odin?
nielsvg said:
do i still get kies updates or does it always has to go with odin?
Click to expand...
Click to collapse
No, after returning to official status, you can use whatever you want to update (KIES, OTA and Odin).
May I suggest you to use the pre-rooted roms made for i9505. They are identical to stock roms, are already rooted and keep the official status.
kaalalto said:
No, after returning to official status, you can use whatever you want to update (KIES, OTA and Odin).
May I suggest you to use the pre-rooted roms made for i9505. They are identical to stock roms, are already rooted and keep the official status.
Click to expand...
Click to collapse
i installed triangleaway and now it's official.
but do i have to keep this app on my phone or can i delete it?
and if i do install other roms do i have to keep doing this with triangleaway if it arent roms were this is implemented automaticly?
nielsvg said:
i installed triangleaway and now it's official.
but do i have to keep this app on my phone or can i delete it?
and if i do install other roms do i have to keep doing this with triangleaway if it arent roms were this is implemented automaticly?
Click to expand...
Click to collapse
Triangle away is just for reset flash counter. If you're now on official status and the Samsung's OTA is available, there is no need to keep it.
Anyway, in order to work, TriangleAway (TA) needs root. So if you're unrooted, you cannot use it.
For the other roms like cyanogenmod, there is no need of TA. Their updater will update the rom regardless of flash counter or status, as it cannot be official anayway !
kaalalto said:
Triangle away is just for reset flash counter. If you're now on official status and the OTA is available, there is no need to keep it.
Anyway, in order to work, TriangleAway (TA) need root. So if you're unrooted, you cannot use it.
For the other roms like cyanogenmod, there is no need of TA. Their updater will update the rom regardless of flash counter or status, as it cannot be official anayway !
Click to expand...
Click to collapse
one last thing
triangle away didnt do it. i had to download OFFICIAL STATUS MOD(.tar.md5 and do it through odin.
now it really worked but triangle away isnt working anymore and SU says when opening: there is no SU binary installed and SuperSU couldnt install it. this is a problem.
is this really a problem?
nielsvg said:
one last thing
triangle away didnt do it. i had to download OFFICIAL STATUS MOD(.tar.md5 and do it through odin.
now it really worked but triangle away isnt working anymore and SU says when opening: there is no SU binary installed and SuperSU couldnt install it. this is a problem.
is this really a problem?
Click to expand...
Click to collapse
It works again
This is the final question. If my phonevis brokenvand have to send it for repair do i have waranty?
Sent from my GT-I9505 using Tapatalk 4 Beta
nielsvg said:
It works again
This is the final question. If my phonevis brokenvand have to send it for repair do i have waranty?
Sent from my GT-I9505 using Tapatalk 4 Beta
Click to expand...
Click to collapse
I didn't understand you...but if you're speakin about sending the phone to Samsung, I think flashing it before to stock ROM and to unroot it would be a nice thing !
kaalalto said:
I didn't understand you...but if you're speakin about sending the phone to Samsung, I think flashing it before to stock ROM and to unroot it would be a nice thing !
Click to expand...
Click to collapse
today my phone gave the notification of a new update. it can download it but when trying to install it it gives an error that it cant install it ota and i have to use kies?
i better didnt root because it is a phone of my employer
As you received your OTA file, everything is back to normal. However, sometimes OTA may not work correctly. You should then update with KIES or use Odin to flash the correct version.

[Q] AT&T S4 - Software Update Broken

Hello,
I have a AT&T Samsung Galaxy S4, rooted but no custom ROM (never had a custom ROM).
When I go to settings --> More --> About Device and I click Software Update, literally nothing happens. no check for update with "no update available".
Any assistance would be appreciated.
I have a rooted device too and get the same thing. I'm sure it's because I'm rooted. If you want the ota you probably will have to return to stock, unrooted. But do you really want the ota?
jd1639 said:
I have a rooted device too and get the same thing. I'm sure it's because I'm rooted. If you want the ota you probably will have to return to stock, unrooted. But do you really want the ota?
Click to expand...
Click to collapse
I do for the app2sd, I don't use a custom ROM so the new OTA is fine.
But apparently restoring to Stick did not resolve my issue... I used Odin, and the latest firmware but still no success
::Edit::
This did work, it just was wonky at first

[Q] Updating Rooted Galaxy S4 i9500 Through Kies

I currently have a Samsung Galaxy S4 (i9500) which is rooted. Plugging it into Samsung Kies shows that there's an update to the MG9 firmware available for it. I'd like to know whether it will be possible to do a backup and upgrade with the phone rooted.
If not, how safe would it be to unroot the phone via SuperSU's menu before flashing through Kies?
Lastly, if I am going to be recommended not to do either of the above, then where can I get a link to manually download the latest, original firmware as well as a working root for said firmware, for my i9500?
Thanks for the responses in advance.
.Xanadu. said:
I currently have a Samsung Galaxy S4 (i9500) which is rooted. Plugging it into Samsung Kies shows that there's an update to the MG9 firmware available for it. I'd like to know whether it will be possible to do a backup and upgrade with the phone rooted.
If not, how safe would it be to unroot the phone via SuperSU's menu before flashing through Kies?
Lastly, if I am going to be recommended not to do either of the above, then where can I get a link to manually download the latest, original firmware as well as a working root for said firmware, for my i9500?
Thanks for the responses in advance.
Click to expand...
Click to collapse
Don`t think if you`ll be able to update through Kies or OTA as you system is modified and the counter is raised. You`ll have to wait till Triangle Away will work for the I9500. Just flash the new rom with Odin and reroot afterwards.
gee2012 said:
Don`t think if you`ll be able to update through Kies or OTA as you system is modified and the counter is raised. You`ll have to wait till Triangle Away will work for the I9500. Just flash the new rom with Odin and reroot afterwards.
Click to expand...
Click to collapse
Thanks for that.
Can anyone else confirm or provide me with a link to the latest official firmware? I have searched rather quickly myself, but keep getting results for the MG5 firmware instead, which is supposedly newer than the MG9 firmware. However, Kies tells me that the latest for my device is actually MG9.
If anyone could just shed some light.
.Xanadu. said:
Thanks for that.
Can anyone else confirm or provide me with a link to the latest official firmware? I have searched rather quickly myself, but keep getting results for the MG5 firmware instead, which is supposedly newer than the MG9 firmware. However, Kies tells me that the latest for my device is actually MG9.
If anyone could just shed some light.
Click to expand...
Click to collapse
Look here www.sammobile.com/firmware/1.
gee2012 said:
Look here www.sammobile.com/firmware/1.
Click to expand...
Click to collapse
Thanks for that. Not too sure where my device originated from, so I'll have to check the documentation when I get home or something.
Also, coincidentally I stumbled upon that website about 20 minutes ago. Didn't even notice they supplied the firmware.
Thanks for that. Not too sure where my device originated from, so I'll have to check the documentation when I get home or something.
Also, coincidentally I stumbled upon that website about 20 minutes ago. Didn't even notice they supplied the firmware.
Click to expand...
Click to collapse
The i9500 variant will use any i9500 software as far as I know. You can flash the UAE firmware on an Indian i9500 and it will work fine. This goes with any country, you just need to flash using odin
@Adil Ras: You do realize the post you replied to is 1-1/2 years old, right?
Soy Noob
Strephon Alkhalikoi said:
@Adil Ras: You do realize the post you replied to is 1-1/2 years old, right?
Click to expand...
Click to collapse
Haha. This is why im a noob

4.3 update

Newbie here. I rooted the S4 a couple of months ago. Now that 4.3 is out, can experts post some step-by-step guide on how to upgrade it on rooted devices? Thanks.
Are you sure you want to update? Why not just flash a 4.3.1 rom to your device instead and stock to AMDL firmware.
However if it hasn't manually updated to MF3 you can go into your settings and search for updates, or it should automatically update on it's own. The only thing that would prevent it would be if you've flashed a non TW based ROM, changed the framework + kernel, or froze there processes needed to update. Just a stand alone root won't prevent it.
Sent from my SGH-I337 using XDA Premium 4 mobile app
I am not on MF3. I tried to install the AT&T minor update before, but it failed twice. I did freeze some stock apps. If I unfreeze those apps, the automatic update should work then? That's very good to know. Thanks!
Br4nd3n said:
Are you sure you want to update? Why not just flash a 4.3.1 rom to your device instead and stock to AMDL firmware.
However if it hasn't manually updated to MF3 you can go into your settings and search for updates, or it should automatically update on it's own. The only thing that would prevent it would be if you've flashed a non TW based ROM, changed the framework + kernel, or froze there processes needed to update. Just a stand alone root won't prevent it.
Sent from my SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Just to be clear you never got/took the OTA update to mf3?
If you still have the mdl bootloader then you will be able to update to a new rom that is based off the new att firmware MJ6 soon. I would wait until a good rom is out to flash rather than getting any OTA update. Once you go to mf3 firmware you cannot go back to a previous firmware and you are limited on what can be flashed to your phone. If you take the new OTA (whenever att actually releases it) you will be stuck on that firmware and not able to go back to a previous firmware.
So like in my situation I have the mdb or mdl bootloader still, rooted, and I can flash any rom I want whether it is a mdl/mf3/ international firmware/ or when available the MJ6 firmware. All of this is harder/not able to do if you ever get OTA updates.
Sent From My Spiderman Themed I337
I never got the MF3 update. As I mentioned, I did try it twice, but the update failed, either because I froze some apps, or because I installed the CWM custom recovery. It's good to hear that it is actually a good thing. I noticed that the 4.3 firmware is out (the general forum), should I just install that one? How should I start? Thanks.
RockRatt said:
Just to be clear you never got/took the OTA update to mf3?
If you still have the mdl bootloader then you will be able to update to a new rom that is based off the new att firmware MJ6 soon. I would wait until a good rom is out to flash rather than getting any OTA update. Once you go to mf3 firmware you cannot go back to a previous firmware and you are limited on what can be flashed to your phone. If you take the new OTA (whenever att actually releases it) you will be stuck on that firmware and not able to go back to a previous firmware.
So like in my situation I have the mdb or mdl bootloader still, rooted, and I can flash any rom I want whether it is a mdl/mf3/ international firmware/ or when available the MJ6 firmware. All of this is harder/not able to do if you ever get OTA updates.
Sent From My Spiderman Themed I337
Click to expand...
Click to collapse
wxiao said:
I never got the MF3 update. As I mentioned, I did try it twice, but the update failed, either because I froze some apps, or because I installed the CWM custom recovery. It's good to hear that it is actually a good thing. I noticed that the 4.3 firmware is out (the general forum), should I just install that one? How should I start? Thanks.
Click to expand...
Click to collapse
What until one of the devs creates a flashable zip that you can flash in cwm. It'll probably be only a couple of days now that the leak is out.

S5 root with marshmallow

What's going to happen to my SM-G900I thats got root (running stock) when it receives the marshmallow update. Sorry for the simple question. Thanks
marshmallow update
Hey there! your root will probably be lost if you accept the OTA (over the air) marshmallow. My best advice to you is this:
1. DON'T accept the update. (caps lock for emphasis only). You, as the subscriber, can only accept the update. The carrier can't "force update' your phone without your permission.
2. wait until a dev "captures" the update and "injects" the root (if available) in the marshmallow stock rom.
3. as a rooted user myself, exercise your due patience and wait it out. don't *ask* for ETA from a dev -- it's mean. =)
I hope this helps. =)
You won't get OTA updates if you're rooted, you'll have to update manually then root again
sameog said:
Hey there! your root will probably be lost if you accept the OTA (over the air) marshmallow. My best advice to you is this:
1. DON'T accept the update. (caps lock for emphasis only). You, as the subscriber, can only accept the update. The carrier can't "force update' your phone without your permission.
2. wait until a dev "captures" the update and "injects" the root (if available) in the marshmallow stock rom.
3. as a rooted user myself, exercise your due patience and wait it out. don't *ask* for ETA from a dev -- it's mean. =)
I hope this helps. =)
Click to expand...
Click to collapse
Okay thanks so pretty much wait until someone figures out how to root mm then update and root?
*Detection* said:
You won't get OTA updates if you're rooted, you'll have to update manually then root again
Click to expand...
Click to collapse
So I will have to do a full unroot to get the update normally, and would manually updating just be flashing the stock mm rom?
devondale16 said:
So I will have to do a full unroot to get the update normally, and would manually updating just be flashing the stock mm rom?
Click to expand...
Click to collapse
Full unroot doesn't seem to revert the device "Custom" status, which is what stops the OTA, to "Official" which is the status needed for OTA
The only way to return the device to Official is to flash a stock ROM with ODIN, that will unroot you and return the device to Official and OTA will work
And yes, Flashing manually is flashing a stock ROM with ODIN
*Detection* said:
Full unroot doesn't seem to revert the device "Custom" status, which is what stops the OTA, to "Official" which is the status needed for OTA
The only way to return the device to Official is to flash a stock ROM with ODIN, that will unroot you and return the device to Official and OTA will work
And yes, Flashing manually is flashing a stock ROM with ODIN
Click to expand...
Click to collapse
Ohhh I understand now, thanks Durham. So I take it when I flash the new one with ODIN I will loose everything on my phone or can I do a dirty install and keep everything.
devondale16 said:
Ohhh I understand now, thanks Durham. So I take it when I flash the new one with ODIN I will loose everything on my phone or can I do a dirty install and keep everything.
Click to expand...
Click to collapse
You only lose anything custom, like root or recovery, all your apps and files etc are safe
*Detection* said:
You only lose anything custom, like root or recovery, all your apps and files etc are safe
Click to expand...
Click to collapse
Do you have a link for this if it's been made?
Sent from my SM-G900I using XDA-Developers mobile app
devondale16 said:
Do you have a link for this if it's been made?
Sent from my SM-G900I using XDA-Developers mobile app
Click to expand...
Click to collapse
For what? Stock MM?
This one is modded for BTU United Kingdom for the G900F, been running it for a while now, great ROM
It will trip KNOX though if you haven't already
Code:
https://mega.nz/#!SMRlERrY!oeOX8W_4tbQbArTN-LzTKWJ1xi_8LLrN_ZoSg-Dzs1Q

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