[Q] New battery, new phone, stuck at 5% - Defy Q&A, Help & Troubleshooting

I just bought a brand-new Defy+, and I can't get it to charge at all. It started at 5%, and remains there. Of course, it's just out of the box, stock 2.3.6. I'm asking here because most of the threads I've seen address phones that are already rooted and using custom ROMs, with advice on how to go back to stock.
I've also got an old MB526, without a battery but on CM7.2. So I tried charging the battery in that, and get the same. Sometimes it dips to 4%, but that's it. Then after a while it gets to 5%.
Any ideas what I can do, or try? The crappy thing is that I bought it from Amazon in the US and had a friend bring it out to me in Cambodia. So there's no chance for months to buy a new battery or anything like that.

Seems like there is a problem with the battery, either the cell are short-circuited (could be because of an old battery) or the battery chip doesn' understand when the battery is full.
Usually it is possible to fix that by a full decharge-recharge, possibly with a different charger (like in your case).
If it is not the case, I'm afraid there's nothing to be done.

Thanks, @Lurkos. I tried to let it discharge, but the phone (both of them) powers off as soon as it's disconnected from the wall socket.
When you say battery chip, where is that located? On the battery, or on the phone?

Battery problem
Very likely a battery problem. If this is a $6-10 battery from ebay, then it is sure duplicate.
I ordered a couple of them from ebay.in and both turned out to be fakes.
I am still searching for original BF5X battery for my Defy.
The only solution for you to is to remove the battery and charge it with an external battery charger for this battery. I have done the same whenever the phone shuts down in the night and I cannot get it to charge after that in the morning.

Related

Problems charging battery

I think I may have a faulty battery (hoping it's not a problem with the phone itself). The battery seems to hold it's charge ok but when it has completely run out of charge or is close to running out, I have a lot of problems getting it to charge up.
If the phone is turned off, the orange light comes on but then goes off again after about 10 minutes and the battery still shows 0% when I turn the phone on to check progress. I have to remove the cable, then remove the battery for at least 5 mins, turn the phone on and while it is booting up, do a soft reset. I then insert the cable as the phone is booting up and after a while the orange light comes on and the phone starts to charge. It takes ages to charge and when it has got to about 20%, I then turn off the phone and it then charges the remaining % fairly quickly. It only gets to 99% though....
I am pretty sure (like 99.9%) that it is just the battery as my son has the same phone. We have swapped chargers - no difference. We then swapped batteries - my phone worked fine and his wouldn't charge! However, when I went in the Orange shop they were insistant that I had to send the phone back as well, which I really don't want to do as I haven't got a spare phone (even a brick).
Unfortunately, as I have just lost my job, I don't want to have to buy a new battery as they are about £25 but I guess I will have to.
What do people think - is it just a faulty battery? Has anyone else had this issue with their phone - i.e is it a known problem?? Hope someone can help...
I guess no-one bothers to answers questions from newbies then....
idd, i feel the same way..
but i think your battery is dead, don't have much experience about that subject but when you exchange the battery with someelse and then his phone acts weird to, look no further.

Major Battery Issues

I've been having problems with my battery for a week now, I noticed it wouldn't charge to 100% so that the green light comes on it will just goto 99% and then stay there. The battery then drains so fast, like literally I will be on 1% in an hour and a half.
So I tried a full reset of the phone and that didn't work. I also bought a new battery and that didn't work so I'm guessing the phone might well be knackered.
Also the phone seems to be really hot I never noticed it that hot before.
Any suggestions would be much appreciated.
Replace battery immediately! Do not attempt to charge it anymore, it could go very bad!
I did, I bought a new battery and the same thing happens.
I have to have it on charge constantly all day.
Maybe charging control unit(in phone) is damaged, or charger is not working properly.
Can you check voltage on charger?
Also are you sure you use original battery manufactured by HTC?
Right here, my problem

CHARGING ISSUE - shouldi be worried?

I bought a second hand HD2, however it arrived with a third-party chinese battery. I contacted the seller who apologised and said that battery was a replacement because the original didn't hold a good charge, and he would send the original through the post. The battery however was fully charged so I flashed all the neccessary files and installed NAND Android (my reason for buying it in the first place), however today - the same day it arrived - I noticed that the orange charge light was going off, usually when the phone screen went off. This necessitated plugging the USB lead back in again, and within sometimes less than a minute the same problem would occur. I have checked the battery prongs, reset the the phone, changed USB settings etc and the problem persists.
Just wondered of I should be worried...I am unable to find an identical problem to this on the forums so I'm assuming it's not a ROM issue. I am currently using the Desire port from DFT.
Would a cheap Chinese battery demonstrate this sort of problem?
The seller says he never had an issue of charging the phone.
My next resort is to flash Windows Mobile back on, but I'm at work and a bit anxious so was hoping for someone with some experience to reassure me!
All USB syncing etc works fine...it is literally just charging that's the issue.
Maybe it's your USB that's faulty. I had a faulty usb that would go on and off sometimes too. However I don't see why the battery would affect the LED light, as the battery has to be connected to the phone for it to stay on, and so the battery can't be losing it's connection with the phone randomly, so it's either your usb cord, or the port.
Word of advice, don't let your phone lose power cuz of the faulty charging. I assume you know that MAGLDR doesn't let you charge the phone while off, so a dead battery in our case, is a dead phone. Happened to me once cuz of my usb, luckily there was still a small amount of charge left after i took the battery out and placed it back in.
It's definitely not the cable as I've used an official HTC charger with it which does exactly the same thing. I've also tried with a Samsung MicroUSB charger from my Galaxy S
Maybe it's the usb port then... That's the worst case scenario because you'd have to get the whole motherboard replaced...
However if in winmo you don't experience the problems, then it was just some software problems, so try a different radio and build, and see if they work.
Edit:
Or maybe it's the LED that's faulty. (never heard of such a situation but anything is possible) >.>
Does it still charge even if the LED is not orange/on?
Thing is though I can pretty much get it to stay charging if I don't let it lock and the screen go off? Could this still be a problem with the USB port? I'm getting worried now as I don't like the hassle of sending things back through eBay. I'm wondering if the seller bought a spare battery thinking it was just a battery problem and isn't telling the whole story. Foolishly I didn't test the device with Windows Mobile, I just went straight into flashing as I had put Android on my friend's HD2 the other day in exactly the same way...his is even an ex Virgin Mobile phone like this one. Needless to say, he is having no charging issues.
Dude dont worry , the problem is the battery ! i got two chinese battery ones and both cant charge with the phone, i have to use eksternal charger Dont worry the red and orange led flashes constantly when i try to charge it
Just buy a cheap charger from ebay , and buy a oem htc hd2 battery
Hi thanks for your reply. Mine doesn't flash red and orange though: the orange light comes on as normal and the phone reports it as charging, but after a while (seems to be when the phone goes to standby most of the time) the orange light turns off and the charging symbol disappears. If I unplug and replug again the light comes back on for a period. I've not tested thoroughly but I THINK it will stay charging when I leave the phone out of standby with the screen set to stay on for 30 minutes. I really HOPE it's a battery issue but it sounds slightly different to yours as mine does at least charge to a degree. I'm worried there's a blown capacitor somewhere on the logic board that's making the phone charge malfunction but obviously there's no way of testing until I get a new battery.
It concerns me that the seller said he had no charging problems...he must have been able to charge it somehow as the battery was full when it arrived...could I have burnt something out when flashing?!
Mine do charge to about 50 % and then it stops
Im 100 % sure its the battery becouse the battery has a circuitboard inside of it, and thats often messed up considering its made cheap in china . But test it with your friends hd2 original battery You can 2 see if the wet indicatior has been activated
the " white " paper next to the battery poles should be white and not pink, alltso where the skrewholes of the phone that should allso be white just to make sure your phone is not waterdamaget
I don't think flashing could have burnt something out. Overclocking and generating a lot of heat can burn something out though.
Didn't you receive the stock battery? Why not try it with that, and if the problem stilll persists then it might not be the battery. Either way, it will help you to test out the phone with a stock battery.
I tried it again after a few hours and it charged for a fair while before the light went off again.
I don't have the original battery as the seller has yet to mail it to me.
Does anyone else think it's worth me trying out a stock Windows Mobile ROM to see if it works? Might be that Android ROMs are less forgiving of cheap batteries with dodgy circuitry..
UPDATE
Ok so I've flashed Windows Mobile onto the device and wiped Magldr. The phone now alternates between a green and an amber light on the charging indicator. Looks like Windows Mobile won't charge it at all!
Does anyone know what this means?
I've checked for water damage in the areas mentioned and there is no sign.
Well your best bet is to send it in for repairs. But I'd suggest you test the phone out first with a stock battery.
Well I Only bought the phone yesterday so I certainly won't be paying for any repairs.
Got a replacement battery today - a genuine HTC one.
Plugged in, switched on....flashing between amber and green
I have a nagging suspicion this is going to be an eBay refund nightmare.
have you checked that the pins on the phone is not bendt? pins where battery poles connect to phone
problem solved? fingers crossed
OK so as a last resort I flashed radio 2.15 to the device. Seems that this has completely fixed the problem as without even restoring the phone is now charging properly. It seems that a corrupted radio flash had affected the charge somehow....at least I hope so.
The same problem has not come back again today at all.
Might be worth throwing this solution in a problems and solutions section as I haven't found any reference to it on the net and it might fix things for others panicking over their handsets.
That's nice.
Good for you, since it's a hassle to deal with sending back the device and shizz like that.
was just searching is anyone had a similar problem like me. to the OP yours sounds like my problem.
Had these fake OEM batteries for a while now. Until recently they have been charging ang turning off in 1 1/2 minutes. put a genuine OEM battery in and the problem is gone.
My solution was OEM can charge thru phone but fakes cant, use fakes as backup and charge it thru a desktop charger. goodluck

Andida Battery killed my phone -help?

Hi All,
I bought a replacement battery for my SG2 for longer battery life from M0bilefun, I inserted the new battery into the phone and left it to charge as their was no power but i got this grey battery icon come up every 10-20sec with a circle in the middle, thought it needed a full charge so i left it over night on charge but still the battery has no power, so thinking it must be a bad batch or something i have replaced it back with my genuine battery which I had around 70% charge left and now the exact same issue, the phone refuses to start and this stupid grey icon and that's all i get
the charger is plugged into the mains on a Belkin Pro AV surge protector extension cable.
any help or advice would be appreciated?
PS: reading the battery packaging it only comes with 6 month warranty which cannot be good otherwise it would have come with longer warranty - i wish i had known that.
a5ian300zx
Forgot to mention that I have tried doing a Hard Reset (power+volume down + home button) but nothing happens at all.
also i have the latest version of CriskeloRom v14 installed
a5ian300zx
this is weird hot swapping the batteries around with the Andida and samsung it seem to work now with the andida battery, I will give it a full charge and see how it goes.
a5ian300zx
Please tell us how you fix it, for those people having the same issue
Hi,
I just swapped the battery over to the samsung one and then back to the Andida and seems to have resolved itself, but the battery life seems to decrease quite fast i fully charged it at 10am today and im one 55% with only one 5 min call made to day at 3g/data off, wifi on. and i used the wifi for around 20min.
but i will see in the next week or so, to let it wear in after few charges.
a5ian300zx
Dear a5ian300zx, my phone diad and it did not worked at all after installing Andida Battery 2000mAh. Ckeckout my new thread
http://forum.xda-developers.com/showthread.php?p=17076763
I took my phone to Samsung Service Center. The technician told me that the battery sensor indicator chip is damaged in the main-board and need to be replaced.
you might have the same problem. **** Andida Company, we have to sue them for dmanging our SGS2

Serious battery problem

Hello everyone,
unfortunately I have a serious problem that I think is not related to software. From few weeks my phone dies at half a day (before it lasts more than a full day).
I have already changed the battery (by buying another original Samsung) but I have not solved anything.
It also does a strange thing: I put in charge the telephone turned off, then when fully charged if I remove the battery and insert it again, the phone will not turn on as if he had the battery to zero. If I plug in the power supply and turn it on, the phone turns on and if I detach it again, the phone remains on indicating that the battery is charged (although I do not remember if it reports 100% or less).
If I do the same full charge but without removing the battery, when I detach the charger, the cell phone turns on normally (even if it has the serious problem of lack of autonomy that I said).
Initially I thought it was a problem of some software installed that consumed too many resources or rom or similar, but after having replaced to the original ROM, after changing the battery with a new one, having tried various battery chargers, now I'm worried because the problem seems to be due only to the phone.
Even if I leave the phone turned off and not in charge, the morning after I turn it on and died!
I am seriously worried: any of you happened something like this, even with other phones?
If I search on the forums, as it comes to batteries we always talk about software installed, optimizations etc., It is very difficult with all that's out there to find some problems similar to mine!
Please help me! : cry:

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