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Hello
I think my new replacement SPV M600 has developed a fault too.
I have had the phone a week now and on two occasions while charging, the battery charge has stuck at 65% and the phone has got very hot.
I just checked my phone as I had left it on charge for about 4 hours, when I returned the phone was very hot to the touch and the battery gauge had stuck at 65%.
I turned off the phone and removed the battery, but it was not the battery generating the heat it was the phone. The metal plate under the battery felt like a heater.
I let the phone cool down then I replaced the battery and plugged it in again to see what would happen. Within two minutes the battery level went from 65% up to 76%.
I have unplugged the phone now as I am going to bed and I don't want to leave the phone on charge.
I would be interested in hearing if anyone else is having this problem, and whether you think it may be a serious problem.
I am just worried that this excessive heat may have damaged the CPU or the memory.
Thanks.
That sounds like a serious issue, I would try to get yet another replacement. Are you using the supplied charger?
I just realised, that my WiFi was turned on while the phone was charging, could this be the cause of the overheating?
I disconnected it the next morning, and recharged the phone again, this time it charged quickly and did not overheat.
NewSPV said:
I just realised, that my WiFi was turned on while the phone was charging, could this be the cause of the overheating?
I disconnected it the next morning, and recharged the phone again, this time it charged quickly and did not overheat.
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I don't think that's a cause of your problem, mine didn't have any problem like that. I suggest you to ask your supplier to change the handset again. It doesn't sound good for a long yime.
I've had my Hermes now for 7 months, and I'm on my third battery. The OEM lasted about 6 months, the extended battery lasted 3 months.
There's no warning...just shuts off and will not turn back on...ever with those batteries. Replace the battery, and it works fine.
Anyone else have this happen? I also have a Wizard for that's a couple of years old and it's still on the original battery.
tvone said:
I've had my Hermes now for 7 months, and I'm on my third battery. The OEM lasted about 6 months, the extended battery lasted 3 months.
There's no warning...just shuts off and will not turn back on...ever with those batteries. Replace the battery, and it works fine.
Anyone else have this happen? I also have a Wizard for that's a couple of years old and it's still on the original battery.
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Need more detail. I assume you charged it occasionally
Did you find the battery drained excessively quickly - say in just a couple of hours?
Have you ever hard reset the phone?
What happened with these batteries when you tried re-charging them?
Did you get the constant red LED when charging?
Mike
I have the same problem, it takes about 5 h to drain the batteri:-(
I start up the phone and leave it on the desk without doing anything.... and after 5 h the batteri is dead.
I have installed the latest rom, tried without the sim-card, everything!
The problem started from one day to the other.
mvh lars
mikechannon said:
Need more detail. I assume you charged it occasionally
I usually throw it on the charger every night.
Did you find the battery drained excessively quickly - say in just a couple of hours? No, the batteries behaved fine, with streaming and programs being used like word and PIE, it will last all day.
Have you ever hard reset the phone?
I've hard-reset a few times...currently running BlackIV and 1.41. The first battery died using Black 2.5 and then 3.0. BTW- love the BlackIV.
What happened with these batteries when you tried re-charging them?
Red light on the phone, and they get HOT!
Did you get the constant red LED when charging? With the dead batteries yes, with a new battery, no.
Mike
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I now have ordered a couple of extra batteries just to have around. I don't want to have to wait a week for a battery.
tvone said:
I now have ordered a couple of extra batteries just to have around. I don't want to have to wait a week for a battery.
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Well that's a puzzler alright. I can understand 1 maybe even two batteries ending up faulty but more than that! Now if you were just getting the red LED then we might have considered a not infrequent problem folks report here on that situation (usually caused by the battery draining to a very low level and refusing to start charging again). BUT you said your battery despite the not charging, red LED, gets hot and that I have not seen reported.
To be honest I think you may have a hardware fault (possibly intermittent that is damaging the battery. Likely sources of the fault would be the battery connections (poor contacts at battery or at m/board) or in the battery charging controller circuit. Just possible that it might be at the USB socket. Non of these apart from a routine check of the battery contacts are easy to check, which of course is a real pain if you are out of warranty.
Mike
Just a thought - but do you have access or could you aquire a desktop cradle with a slot for charging a spare battery? (Available for about £10ukp on ebay and other various places)
If you're out of warranty (or even in warranty), firstly this would give you a chance to keep your batteries charged without charging in your Hermes itself (and hopefully eliminate a hardware fault). Also, some of your knackered batteries may be "recovered" by charging them in an external charging cradle.
I had a red-light charging problem with ONE battery myself which was cured by charging the battery overnight in a cradle rather than in the device itself.
...might be worth a try?
My battery function is a little strange too, though I haven't had my 8525 long enough to have killed the battery.
I charge it on a USB cable. It charges very quickly, and when it is charged I unplug it. After this, the battery drains VERY fast and the device gets hot. It is NOT hot while charging. If the device goes into sleep mode after this, it won't wake up w/o a soft reset.
I've found that doing a soft reset right after charging fixes this behavior. It's almost like my 8525 does not realize it has been unplugged from the USB cable, and it overstresses the battery by trying to draw too much power from it.
Usually my battery will last three to four days even with heavy use, provided I soft-reset it when I'm done charging it. If I don't, it will last just a few hours -- though I typically end up having to soft reset it anyway because as I said if it goes into sleep mode after charging it, it won't come out of it w/o doing the soft reset.
It might be a good general rule to perform a soft reset after charging this thing. It's worked for me, anyway.
I also developed the dreaded white screen problem too. After talking with At&T Business Customer Service, they overnighted a new phone.
Just speculation...I think it was some type of hardware failure that caused the batteries to run hot and fail. I feel this also contributed to white screen from excessive heat.
New phone ran fine all weekend. Charging did not generate heat, and had no white screen of death.
Side note...WM5 is horrible compared to the latest WM6 upgrades found here. I couldn't wait to get this phone re-flashed!
Yeah ... it sounds like it is definitely necessary to soft-reset after charging.
I'm running a Sprint Mogul using no2chem's nueROM 2.2 Preview 7 (8's touchscreen issues made me downgrade), and having some very peculiar battery problems I'm hoping someone has advice about.
A few weeks ago I woke up, pulled my phone from the charger, and watched the battery instantly drop from 100% to around 83%. Over the next 15 minutes it dropped to the mid-70s before leveling out and discharging at a more normal rate. This occurred the next day and so on. Now this was with Seidio's 3200mAh extended battery. I then switched to my (sigh) OEM battery and didn't have the same problem, so assumed it was Seidio's battery, filled out an RMA, and sent it off to be repaired.
Now a couple of days ago the OEM battery started doing the same thing. I'd pull it off the charge and it would have somewhere in the range of 60% battery remaining. I'd have to plug it into my car charger or USB cable on my notebook to charge it up the rest of the way (albeit very slowly).
This morning I decided to watch the process from before I even unplugged it. First I noticed the orange light was on after a full night's charge. If memory serves me, the light's supposed to go out when it's at 100% (I may be mistaken). Meanwhile the battery meter was at 60%. I unplugged it and it remained there. I plugged it back in and watched no2chem's charge meter show the power connection, and I went ahead and left it plugged in for a little while before checking it again. It was now at 63%.
So what I'm finding is that at some point during the night my phone stops accepting a charge, despite the charge light remaining on.
I'm going to experiment with two things to further troubleshoot: tonight I'm swapping chargers with my wife's. I'm pretty sure the phone controls whether or not it's continuing to charge the battery, but I'm going to rule this out the only way I can. Then if that doesn't improve it I'm going to flash back to a Sprint official ROM (sigh) and see if maybe no2chem's power applet or power management settings are somehow causing this oddity.
Does anyone have any extra experiences with problems like this that might give me an idea of what else to try? Otherwise my thinking is if those two steps yield no improvements, then it's the phone's physical battery management hardware that's faulty and I'm going to have to use my insurance to replace the phone. I'd like to exhaust all the other resources before I spend the $50 on the deductible, though.
Thanks!
sometimes mine overheats while charging, at that point the LED flashes orange until it cools down enough to resume charging, this might be happening to your in the middle of the night
I thought I heard purple meant overheating. Either way, it's not clearly describing it. Also this has never happened before, so if it's happening every single night now, I've definitely got a problem.
Anyway, just plugged it in with my wife's charger. Let's see how it turns out in the morning.
You said :
"I'd have to plug it into my car charger or USB cable on my notebook to charge it up the rest of the way (albeit very slowly)."
Sure sounds like a bad charger.
worwig said:
Sure sounds like a bad charger.
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Now confirmed. Just pulled it off my wife's charger after a full night, at 100%. Five minutes later, 99%. Much better. I wonder what would cause the charger to stop charging halfway through the night, but keep the charge light on. Well, at least the mystery's been solved.
I am sort of having the same issue. A couple of weeks ago I decided to upgrade from the standard Verizon ROM for my xv6800 to DCD's 3.2.2 ROM. The upgrade went perfectly. I always plug in my phone every night before I go to bed. The light turns orange while it is charging and then it is green when I wake up. The phone always showed 100%. Now with the updated ROM, I do the same, plug in before I go to bed, the light turns orange, and it is green when I wake up. But, when I look at the battery level when I unplug it, it is usually at about 94%. The battery level also seems to go down quicker than before, but I figured that had to do with the GPS radio and WM6.1. Why do you think the battery would no longer show 100% when I unplug it? Seems very weird that right after I upgrade the ROM my battery would start failing.
jeffgman said:
I am sort of having the same issue. A couple of weeks ago I decided to upgrade from the standard Verizon ROM for my xv6800 to DCD's 3.2.2 ROM. The upgrade went perfectly. I always plug in my phone every night before I go to bed. The light turns orange while it is charging and then it is green when I wake up. The phone always showed 100%. Now with the updated ROM, I do the same, plug in before I go to bed, the light turns orange, and it is green when I wake up. But, when I look at the battery level when I unplug it, it is usually at about 94%. The battery level also seems to go down quicker than before, but I figured that had to do with the GPS radio and WM6.1. Why do you think the battery would no longer show 100% when I unplug it? Seems very weird that right after I upgrade the ROM my battery would start failing.
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DCD roms included new code to show 1% changes. The original code showed 10% changes only. Originally, you likely saw 100%, 90%, 80% etc. Now you see 95%, 94%, 93%, etc. It seldom goes to a perfect 100% and it LOOKS like it is discharging faster. In reality it is simply showing more detail.
worwig said:
DCD roms included new code to show 1% changes. The original code showed 10% changes only. Originally, you likely saw 100%, 90%, 80% etc. Now you see 95%, 94%, 93%, etc. It seldom goes to a perfect 100% and it LOOKS like it is discharging faster. In reality it is simply showing more detail.
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Yes, I noticed the 1% increments, I figured it was Windows Mobile 6.1 compared to 6.0. I think the old method was reporting in 5% blocks.
So, your battery never shows 100%? Very weird. So, my battery is probably fine and it is probably behaving just like it always has?
Thanks for the information.
Hi All,
I bought a replacement battery for my SG2 for longer battery life from M0bilefun, I inserted the new battery into the phone and left it to charge as their was no power but i got this grey battery icon come up every 10-20sec with a circle in the middle, thought it needed a full charge so i left it over night on charge but still the battery has no power, so thinking it must be a bad batch or something i have replaced it back with my genuine battery which I had around 70% charge left and now the exact same issue, the phone refuses to start and this stupid grey icon and that's all i get
the charger is plugged into the mains on a Belkin Pro AV surge protector extension cable.
any help or advice would be appreciated?
PS: reading the battery packaging it only comes with 6 month warranty which cannot be good otherwise it would have come with longer warranty - i wish i had known that.
a5ian300zx
Forgot to mention that I have tried doing a Hard Reset (power+volume down + home button) but nothing happens at all.
also i have the latest version of CriskeloRom v14 installed
a5ian300zx
this is weird hot swapping the batteries around with the Andida and samsung it seem to work now with the andida battery, I will give it a full charge and see how it goes.
a5ian300zx
Please tell us how you fix it, for those people having the same issue
Hi,
I just swapped the battery over to the samsung one and then back to the Andida and seems to have resolved itself, but the battery life seems to decrease quite fast i fully charged it at 10am today and im one 55% with only one 5 min call made to day at 3g/data off, wifi on. and i used the wifi for around 20min.
but i will see in the next week or so, to let it wear in after few charges.
a5ian300zx
Dear a5ian300zx, my phone diad and it did not worked at all after installing Andida Battery 2000mAh. Ckeckout my new thread
http://forum.xda-developers.com/showthread.php?p=17076763
I took my phone to Samsung Service Center. The technician told me that the battery sensor indicator chip is damaged in the main-board and need to be replaced.
you might have the same problem. **** Andida Company, we have to sue them for dmanging our SGS2
Ok....
I think it's not new that we have a problem here.
Some of the people who got OnePlus 5,
Facing an issue when charging that it charges up to 80%-90% with the Dash Charger.
And then simply stops, and to charge to 100% we use regular charger (Not Dash Charger)
https://forum.xda-developers.com/oneplus-5/help/oos-4-5-8-dash-charger-t3652711
https://forums.oneplus.net/threads/never-fully-charged.599409/
https://forums.oneplus.net/threads/charging.600540/
https://forums.oneplus.net/threads/battery-problem.601016/
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And there are more evidence of the issue.
We need to deliver the massage to OnePlus.
So please tell me, your facing the issue too?
Reserved
...
---------- Post added 14-08-2017 at 12:03 AM ---------- Previous post was 13-08-2017 at 11:43 PM ----------
The power input in lowered after the phone has charged to 70%+, which results in slower charging speed.
It's done to preserve the battery and to allow more charging cycles in the long run.
So, it's not a bug. It's a feature.
As @sufoalmighty said, it's not a bug, it's a safety feature to keep the battery healthy.
Ok look.... it just stops and the phone says not charging.. i don't really know why
Hi Guys,
It's a real issue and I'm experiencing it. Plus, there are few threads about this on Oneplus forum and Reddit:
here: https://forums.oneplus.net/search/13523112/?q=dash+charging&o=date&c[title_only]=1&c[node]=265
and here: https://www.reddit.com/r/oneplus/comments/6r0403/oneplus_5_dash_charge_stop_at_83/
I even had an error message on the phone when trying to charge it more than 85% when off... Everytime I briefly pushed on the power button to see if it was charging properly it said :
"Device temperature is too low. Can not charge"
Talked to Oneplus support twice, they escalated my ticket. But I have no news from them for 3 days now... I think the best could be having them akcnowledge there is an issue, even if it's gonna be painful for them for some obvious marketing reasons...
What do you think ?
If your phone actually entirely stops charging, it is a bug, probably a hardware problem with your charger, as a person on the linked Reddit thread said. Try a different DASH Charger first. If it did start after the update, you could always flash back and test it against tests of the new one and send them that information. Saying that it stops DASH charging isn't very clear and contains no information OnePlus can work with. Download Ampere and check it with the cable plugged in after 80% to see what value is showing, or use the *#808# menu to test the same. Post results, including a picture clearly showing the screen and the fact that it is plugged in [take it with another device].
Experiencing the same issue as @the_david. My OP5 is 5 days old, received it with stock firmware (4.5.3 I think, not sure) everything was fine. Updated to 4.5.8, rooted, installed magisk etc... Wanted to charge it after some days, but with the dash charger it stops completely at 75%. Turning of the phone shows battery temp to low (was at 33°C).
A non-dash charger will charge to 100%. Cache & Dalvik reset had no effect.
Edit:
I let the phone discharge to 0% and tried to charge it with the dash charger. I saw the dash charging symbol in the "bootloader" & blue LED, however it stayed stuck at 0%. With another charger I was able to load it to 2%, afterwards used the dash charger to get it up to 80%.
Got a replacement charger and the issue was gone
So, I got a new Dash charger and... It fixed the issue. It seems there are some problem with some dash charger series, especially if you bought your OP5 to a Chinese reseller...
Everything works fine now!
The problem in my case is the rom installed... Tried with RR and dash is ok up to full charge, but on stock oos up to 90% is dash and from there normal charge
No problems here. Dash charge till 80-90 percent and than charging values going slower and slower and slower up to 100 percent. So i guess i'm fine.
What i "do" like to mention is: When device is fully charged at 100 percent, within 10 minutes it drops very fast to 87 percent! than the battery seems to stabilizes itself. With each dropping percentage the battery is more and more going slower at discharging..
I don't know if that's normal behaviour, because i'm not familiar with OP5.. I came from Samsung.
Maybe somebody can explain this? or am i seeing it wrong?
It's strange.. i've a linear discharge.. have you tried a battery fix? Discharge all then charge until 100% from switched off phone.. Don't do this everytime because will damage battery... Or maybe it's just android that after sometime the battery percentage split to 2% at time... 100-98-96 etc..
Did that in the past with replacable batteries, also use battery calibration app (still a myth, but whatever). I never discharged this Device further than 10 percent (like you kinda mentioned it can damage the battery) and since it's hard to replace the battery i wont take the risk. Maybe my battery didnt even get the change to settle because of the many Roms and Kernels i Flashed over and over again, since i got my device for about 10 days now haha. I guess i need to give my battery more time to settle and don't stress it?
I was in your doubt too, since i've flashed a looooot of rom in about 2 days lol and i stressed really too much my phone.. But as i said up, i've noticed that the battery percentage (what we see in the statusbar and not the reality charge) depends a lot on which rom you're using... In this 2 days i've also charged my phone a lot of time, via dash charge or via pc (while copying files from computer to phone) and it seemed damaged in RR but when i reflashed back to freedom it has returned normally and today i have a very long life battery (charged this morning at 9:30 and now i still have 81%)... So in the end i think your battery is not damaged but have you tried a factory reset? PS: i've never discharged it under 20% PPS: and sure, for answering your question, i think that less stress (few charge)= more battery life so now i wait tomorrow to try another rom but today is the "My oneplus 5 rest day" lol