Hello
I think my new replacement SPV M600 has developed a fault too.
I have had the phone a week now and on two occasions while charging, the battery charge has stuck at 65% and the phone has got very hot.
I just checked my phone as I had left it on charge for about 4 hours, when I returned the phone was very hot to the touch and the battery gauge had stuck at 65%.
I turned off the phone and removed the battery, but it was not the battery generating the heat it was the phone. The metal plate under the battery felt like a heater.
I let the phone cool down then I replaced the battery and plugged it in again to see what would happen. Within two minutes the battery level went from 65% up to 76%.
I have unplugged the phone now as I am going to bed and I don't want to leave the phone on charge.
I would be interested in hearing if anyone else is having this problem, and whether you think it may be a serious problem.
I am just worried that this excessive heat may have damaged the CPU or the memory.
Thanks.
That sounds like a serious issue, I would try to get yet another replacement. Are you using the supplied charger?
I just realised, that my WiFi was turned on while the phone was charging, could this be the cause of the overheating?
I disconnected it the next morning, and recharged the phone again, this time it charged quickly and did not overheat.
NewSPV said:
I just realised, that my WiFi was turned on while the phone was charging, could this be the cause of the overheating?
I disconnected it the next morning, and recharged the phone again, this time it charged quickly and did not overheat.
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I don't think that's a cause of your problem, mine didn't have any problem like that. I suggest you to ask your supplier to change the handset again. It doesn't sound good for a long yime.
Related
Hi all,
I recently bought the TyTN to replace a SE P900 and make the move to WM5. This is a really impressive piece of kit and I am following this forum regularly now to make this device really work for me. I use the phone an awful lot during the day so I tend to charge it whenever possible. Whilst I am sat at my desk rather than doing any actual useful work I tend to leave it plugged into the USB cable to synchronise as well as charge.
On 3 occasions now I have come back from the kitchen or wherever and found the device locked up and VERY hot..... When I pull the USB cable out of the TyTN the device is unusable still and a soft reset is required to get it going again. Plugging the USB cable back in resynchs to the PC and no further problems detected. The temperature then slowly goes down to "normal".
I /think/ that on the 1st occasion this happened, the battery life had gone down from around 70% to 30%............... Although on the more recent occasions, i didn't notice any particular drop in battery level.
Does anyone else have any experiences of this kind?
Cheers
I belive i may have had this problem the other night.
I have a vario2, left it to charge over night. Woke up the next day and it had locked up and the battery had dropped to around 40% charge.
Imp
For curiosity...your Tytn's serial number starts with ?
Bye... :lol:
Mine is HT627....
i had the same problems with my tytn HT628.
it was getting pretty hot when charging and really hot when wlan was turned on at the same time.
My replacement unit is a HT633, and gets a little bit warmer during charging, but not as hot as before.
i noticed that the battery, that came with the new unit was a litlle bit different then the one i had before. there is a metalplate on the bottom of the battery. the old one was completly covered with white plastic. anyone else have this kind of battery?
Ah - now that is interesting...
Mine has a completely white plastic covered battery too. I'm just conducting a test - WLAN on and charging via the USB...
Incidentally, I've set it to stay on when charging, and the screen backlight is on permanently.
I left it like that all night and when i got up - guess what!
Locked up TyTN
Wasn't very warm though... but I don't usually leave the WLAN on overnight. I'll keep testing.
I have a vario 2 and my serial starts HT632, my battery is almost all white.
I have a screen alignment problem and its getting swapped on monday.
Imp
I think I may have a faulty battery (hoping it's not a problem with the phone itself). The battery seems to hold it's charge ok but when it has completely run out of charge or is close to running out, I have a lot of problems getting it to charge up.
If the phone is turned off, the orange light comes on but then goes off again after about 10 minutes and the battery still shows 0% when I turn the phone on to check progress. I have to remove the cable, then remove the battery for at least 5 mins, turn the phone on and while it is booting up, do a soft reset. I then insert the cable as the phone is booting up and after a while the orange light comes on and the phone starts to charge. It takes ages to charge and when it has got to about 20%, I then turn off the phone and it then charges the remaining % fairly quickly. It only gets to 99% though....
I am pretty sure (like 99.9%) that it is just the battery as my son has the same phone. We have swapped chargers - no difference. We then swapped batteries - my phone worked fine and his wouldn't charge! However, when I went in the Orange shop they were insistant that I had to send the phone back as well, which I really don't want to do as I haven't got a spare phone (even a brick).
Unfortunately, as I have just lost my job, I don't want to have to buy a new battery as they are about £25 but I guess I will have to.
What do people think - is it just a faulty battery? Has anyone else had this issue with their phone - i.e is it a known problem?? Hope someone can help...
I guess no-one bothers to answers questions from newbies then....
idd, i feel the same way..
but i think your battery is dead, don't have much experience about that subject but when you exchange the battery with someelse and then his phone acts weird to, look no further.
I've had my Hermes now for 7 months, and I'm on my third battery. The OEM lasted about 6 months, the extended battery lasted 3 months.
There's no warning...just shuts off and will not turn back on...ever with those batteries. Replace the battery, and it works fine.
Anyone else have this happen? I also have a Wizard for that's a couple of years old and it's still on the original battery.
tvone said:
I've had my Hermes now for 7 months, and I'm on my third battery. The OEM lasted about 6 months, the extended battery lasted 3 months.
There's no warning...just shuts off and will not turn back on...ever with those batteries. Replace the battery, and it works fine.
Anyone else have this happen? I also have a Wizard for that's a couple of years old and it's still on the original battery.
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Need more detail. I assume you charged it occasionally
Did you find the battery drained excessively quickly - say in just a couple of hours?
Have you ever hard reset the phone?
What happened with these batteries when you tried re-charging them?
Did you get the constant red LED when charging?
Mike
I have the same problem, it takes about 5 h to drain the batteri:-(
I start up the phone and leave it on the desk without doing anything.... and after 5 h the batteri is dead.
I have installed the latest rom, tried without the sim-card, everything!
The problem started from one day to the other.
mvh lars
mikechannon said:
Need more detail. I assume you charged it occasionally
I usually throw it on the charger every night.
Did you find the battery drained excessively quickly - say in just a couple of hours? No, the batteries behaved fine, with streaming and programs being used like word and PIE, it will last all day.
Have you ever hard reset the phone?
I've hard-reset a few times...currently running BlackIV and 1.41. The first battery died using Black 2.5 and then 3.0. BTW- love the BlackIV.
What happened with these batteries when you tried re-charging them?
Red light on the phone, and they get HOT!
Did you get the constant red LED when charging? With the dead batteries yes, with a new battery, no.
Mike
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I now have ordered a couple of extra batteries just to have around. I don't want to have to wait a week for a battery.
tvone said:
I now have ordered a couple of extra batteries just to have around. I don't want to have to wait a week for a battery.
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Well that's a puzzler alright. I can understand 1 maybe even two batteries ending up faulty but more than that! Now if you were just getting the red LED then we might have considered a not infrequent problem folks report here on that situation (usually caused by the battery draining to a very low level and refusing to start charging again). BUT you said your battery despite the not charging, red LED, gets hot and that I have not seen reported.
To be honest I think you may have a hardware fault (possibly intermittent that is damaging the battery. Likely sources of the fault would be the battery connections (poor contacts at battery or at m/board) or in the battery charging controller circuit. Just possible that it might be at the USB socket. Non of these apart from a routine check of the battery contacts are easy to check, which of course is a real pain if you are out of warranty.
Mike
Just a thought - but do you have access or could you aquire a desktop cradle with a slot for charging a spare battery? (Available for about £10ukp on ebay and other various places)
If you're out of warranty (or even in warranty), firstly this would give you a chance to keep your batteries charged without charging in your Hermes itself (and hopefully eliminate a hardware fault). Also, some of your knackered batteries may be "recovered" by charging them in an external charging cradle.
I had a red-light charging problem with ONE battery myself which was cured by charging the battery overnight in a cradle rather than in the device itself.
...might be worth a try?
My battery function is a little strange too, though I haven't had my 8525 long enough to have killed the battery.
I charge it on a USB cable. It charges very quickly, and when it is charged I unplug it. After this, the battery drains VERY fast and the device gets hot. It is NOT hot while charging. If the device goes into sleep mode after this, it won't wake up w/o a soft reset.
I've found that doing a soft reset right after charging fixes this behavior. It's almost like my 8525 does not realize it has been unplugged from the USB cable, and it overstresses the battery by trying to draw too much power from it.
Usually my battery will last three to four days even with heavy use, provided I soft-reset it when I'm done charging it. If I don't, it will last just a few hours -- though I typically end up having to soft reset it anyway because as I said if it goes into sleep mode after charging it, it won't come out of it w/o doing the soft reset.
It might be a good general rule to perform a soft reset after charging this thing. It's worked for me, anyway.
I also developed the dreaded white screen problem too. After talking with At&T Business Customer Service, they overnighted a new phone.
Just speculation...I think it was some type of hardware failure that caused the batteries to run hot and fail. I feel this also contributed to white screen from excessive heat.
New phone ran fine all weekend. Charging did not generate heat, and had no white screen of death.
Side note...WM5 is horrible compared to the latest WM6 upgrades found here. I couldn't wait to get this phone re-flashed!
Yeah ... it sounds like it is definitely necessary to soft-reset after charging.
I've been having problems with my battery for a week now, I noticed it wouldn't charge to 100% so that the green light comes on it will just goto 99% and then stay there. The battery then drains so fast, like literally I will be on 1% in an hour and a half.
So I tried a full reset of the phone and that didn't work. I also bought a new battery and that didn't work so I'm guessing the phone might well be knackered.
Also the phone seems to be really hot I never noticed it that hot before.
Any suggestions would be much appreciated.
Replace battery immediately! Do not attempt to charge it anymore, it could go very bad!
I did, I bought a new battery and the same thing happens.
I have to have it on charge constantly all day.
Maybe charging control unit(in phone) is damaged, or charger is not working properly.
Can you check voltage on charger?
Also are you sure you use original battery manufactured by HTC?
Right here, my problem
Well the story starts i left my phone charging for like 6 hours and instead of charging it drained my battery and didn't turned on i thought it could be a drained battery i again left it charging for like and hour and no chance of survival of the phone :/ then i gave manual supply shock to battery from some repairer or mechanic suddenly the phone turned on and and then the battery drained and phone was dead now the phone becomes so hot when tried to power on and is fully short now the local mechanics say that your phone is of no use as its a POwer IC problem and since its pasted it cant get repaired :'( please tell me what to do
saifali9312 said:
Well the story starts i left my phone charging for like 6 hours and instead of charging it drained my battery and didn't turned on i thought it could be a drained battery i again left it charging for like and hour and no chance of survival of the phone :/ then i gave manual supply shock to battery from some repairer or mechanic suddenly the phone turned on and and then the battery drained and phone was dead now the phone becomes so hot when tried to power on and is fully short now the local mechanics say that your phone is of no use as its a POwer IC problem and since its pasted it cant get repaired :'( please tell me what to do
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There is not much that you can do from what you are stating i guess...If it is a power ic problem and you are good at welding, give it a try and change it...Disassembly guides are on YouTube. If not..sell it.. Honestly, it's not worth a penny nowadays.