Database Users

universal dead?? HELP red light!!!!

Hello, earlier today i felt the device was very warm, i tried to switch it on but it dint respond, even to a reset. when i plugged it into the wall charger all i get is the right hand LED glowing red.
HELP!!!!!!!!!!! how do i hard reset it or get it to work again!!!!!!
i would call in orange care, but im out of the country and i really need the pda functionality!!!!

Unlucky. The 'red' light on most HTC devices indicates a serious power problem, usually it means that the battery is dead (as opposed to simply having run out of charge) or very close to death. You can probably get it working again with a new battery, if the incident hasn't damaged any other components.

i had this with my JJ after I accidently let the battery run down, I plugged it in and led went red and unit would not power on, left it plugged in started scanning the manual and web about a red led, 30 mins later, JJ just switched on and all fine.
It's worth a go and ive not had problem since

i dont think that was the case...
i have a feeling it might have been a short or something, because the unit was SERIOUSLY hot.....
nothing i did worked....until............
final time before giving up, the light was still red etc.
i figured what the heck, either way its dead and im going to get a replacement.
i then gave it fairly hard thump
the red light disappeared. i thought to myself, oh crap, i've really killed it.
then i reset it............. IT BOOTED UP!!!!!!!!!!!!!!!
and all my info still intact......brilliant.....im still going to try and get a replacement when i get back, but thank goodness.
and here i was thinking the last computer to respond to physical violence was the old 486'es hehehehehe

afhstingray said:
and here i was thinking the last computer to respond to physical violence was the old 486'es hehehehehe
Click to expand...
Click to collapse
Actually, it's called percussive maintenance, "the fine art of whacking a machine till it works"

hehe, i'm an IT technician and it's the first thing i try, especially with Printers.....
They don't teach you that on MSCA courses.....

I would recommend not using the machine too much until you can get a replacement battery if I were you. Lithium batteries will get very very hot (in some cases expand and ignite) if they are dis-charged too far. Most equipment which uses lithium technologies will have a voltage cut-off on the power input. As each cell is a nominal 3.3V-3.6V, this is often at around 3V in order to not discharge the battery too far. I would have hoped that this was a HARDWARE function rather than software. However with what you have described, if the voltage cutout was somehow disabled, then this could explain the problems.
Of the units that I have seen in the past like this, the red LED would describe the battery voltage being too low to safely power the unit (i.e. battery be dead). Generally a couple of minutes charge will bring it up to a safe working value. However, after 30 minutes this certainly should have been enough. On one of my motorola units, the battery has expanded a couple of millimeters as it starts to dissociate. It may be worth you checking to see whether the battery in your universal has distorted in any way.

Hmm the red light comes on mine all the time.
It just means the battery is low and the unit is charging. .
It should turn green when the battery is at or near optimum charge.

no....thats not the red, charging is orangy when i say red i mean PROPER red. battery is not distorted, and to the best of my knowledge the unit had a good charge, im pretty sure it must have been some kind of hardware short, and am going to call orange as soon as im back in the country.
dosent explain though why when i whacked it it started working again. the whack instantly made the light go out :wink:
i did a battery rundown test as soon as i got the unit, and posted the results on the forum, if the cut off was not working, i would have ended up with a red light then.
i dont have the manual with me now, but is there any documentation on the red light?

Found this site which had an online manual:
http://www.rich-michael.com/pdf/User Manuals/050802_Universal_Generic_Manual_English_CDL.pdf
What does the phone say in the Power Tab?
A really useful extract:
13 Notification LED Bi-color LED on the right side: Green and Orange
for GSM/WCDMA standby, SMS message, GSM/
WCDMA network status, notification, battery charging
status.
Bi-color LED on the left side: Blue andGreen for
Bluetooth system notification of powered-up and
ready to transmit radio frequency signal, and Wi-Fi
status.
Couldn't find anything else on the LEDs

Found this site which had an online manual:
http://www.rich-michael.com/pdf/User Manuals/050802_Universal_Generic_Manual_English_CDL.pdf
What does the phone say in the Power Tab?
A really useful extract:
13 Notification LED Bi-color LED on the right side: Green and Orange
for GSM/WCDMA standby, SMS message, GSM/
WCDMA network status, notification, battery charging
status.
Bi-color LED on the left side: Blue andGreen for
Bluetooth system notification of powered-up and
ready to transmit radio frequency signal, and Wi-Fi
status.
Couldn't find anything else on the LEDs

Sorry to drag up this old post.
My friend dropped my phone (Orange SPV C500) a few days ago on to a tiled floor. The phone didn't appear to be broken or faulty at all at the time. I even managed to use TomTom navigator to go to the airport, but for some reason when I looked at it before I went to sleep, the phone was off. I assumed the battery had gone (even though it should have lasted at least another day). I tried to plug in the mains charger, but the LED showed a red light. I left it plugged in while I slept, but it was the same in the morning. The phone won't power on at all. I've read that this normally happens on a flat battery, but I am pretty sure it still had juice for another day.
I brought a new battery, but to no avail, the phone still shows the red light when plugged into the mains. No light at all when plugged via USB to my computer. The phone won't power on at all.
It must have broke something when it was dropped. But I'm confused as to why it took a few hours to take any effect.
I also notice that even without the battery in the phone, the LED will still light up as red when plugged in to the mains.
I've tried whacking the phone now, but nothing. Anyone have any idea whether it can be fixed?

JOEJOETHEJOEY said:
Sorry to drag up this old post.
My friend dropped my phone (Orange SPV C500) a few days ago on to a tiled floor. The phone didn't appear to be broken or faulty at all at the time. I even managed to use TomTom navigator to go to the airport, but for some reason when I looked at it before I went to sleep, the phone was off. I assumed the battery had gone (even though it should have lasted at least another day). I tried to plug in the mains charger, but the LED showed a red light. I left it plugged in while I slept, but it was the same in the morning. The phone won't power on at all. I've read that this normally happens on a flat battery, but I am pretty sure it still had juice for another day.
I brought a new battery, but to no avail, the phone still shows the red light when plugged into the mains. No light at all when plugged via USB to my computer. The phone won't power on at all.
It must have broke something when it was dropped. But I'm confused as to why it took a few hours to take any effect.
I also notice that even without the battery in the phone, the LED will still light up as red when plugged in to the mains.
I've tried whacking the phone now, but nothing. Anyone have any idea whether it can be fixed?
Click to expand...
Click to collapse
this is damn scary! Every day more people add on to the "my univ's gone dead after a small drop" community :?
When my univ was brand new, a friend of mine dropped it from a coffee bar table 3 feet high, and i still heave a sigh! Cant believe nothing happened...!
But one thing i guess we all know, its a "drop" away to kiss our device good bye :roll:
hope you get it back up and running m8! look around the forums, there are lots of breakdown-solutions threads...
cheers,
San

nice work afhstingray
do you think it was a baterry problem.
i have often used my battery till tit just ran out, from what i read in the post it seems to be a bad practice. anyway to turn off the phone

i doubt it was a battery problem as i've been using it until now without problems. (i didnt get a replacement as soon as i got back cos im waiting for this unit to get a bit scruffy before i get it replaced)
i had this once on my c500 as well, but taking out the battery for an hour did the trick. so i dont think the problem is related.
i've dropped my universal quite a few times already and im happy to say other than a few annoying dings on the metal plate with the orange logo, its working fine. and 2 of the drops were pretty bad ones too, i thought for sure the screen would die or crack. guess i got lucky and it hit the floor at an angle not too critical

total stab in the dark but maybe a broken connection on charging circuit? that could be why phone was ok then battery died and its now unable to charge?

ViaraiX said:
total stab in the dark but maybe a broken connection on charging circuit? that could be why phone was ok then battery died and its now unable to charge?
Click to expand...
Click to collapse
wouldnt it have worked if it was plugged into the AC then?

Well my Exec was dropped onto concrete at the petrol station whilst I was trying to sort out TomTom and fill up my Yamaha R6 bike at the same time :roll:
No problems, just a couple of case marks.
I guess multitasking should be left to the ladies and computers :lol:

steverae said:
hehe, i'm an IT technician and it's the first thing i try, especially with Printers.....
They don't teach you that on MSCA courses.....
Click to expand...
Click to collapse
Also explains why Servers are built so solidly.
When you are trying to recover a server at 2am in the morning they need to stand up to all but a sledgehammer :twisted:

Help! Weird problems on my jasjar

I have a jasjar recently and had problems turning off at 50 percent. It was working fine as long as power odesnt drop below 50 %. Then I bought a desktop charger (made in china) and started charging from there. That's when all this weird problems started.
When I put the fully charged battery inside sometimes it doesn't power on by pressing the power ubtton so I have to reset it to turn on. Sometimes it doesn't turn on with reset so I have to go to bootloader then reset just to turn it on. Sometimes it just won't turn on! If it does turn on sometimes the screen is white! When it does boot properly and go on standby. The lights blink but it won't wake up so I have to reset it. Sometimes while using it, the screen would just turn garbled white.
This don't happen all the time, Im actually typing this post using my jasjar and even if I charge the battery using the phone, it exhibits the same problems once in awhile.
SOLUTION FOUND!!! READ THE LAST THREAD
Any ideas? Could the battery be doing this or is my jasjar messed up? Please help!

I downgraded to wm 5 Helmi ROM and seems to work for now. I was using Helmi's wm6 so I don't know if that attributed to that. Will update.

Still didn't help.. Any ideas? Is my jasjar dying? Please help!

Battery issues
Here and elsewhere are postings which make it apparent that some after-market batteries don't work well with the Jasjar. Some electronic devices are relatively fussy about voltage and amperage levels, and some off-brand batteries are fairly wide of the mark in those regards. Not necessarily on the low side, either.
The problem is not limited just to computers. I had an electronic remote reading thermometer whose display went nuts; the manufacturer asked whether I was using EverReady or Duracell batteries. When I replied no, I was using Ikea batteries, they told me I had to use EverReady or Duracell batteries or I was likely to encounter the problem, and they're right: using those batteries fixed the problem. Not that the Ikea batteries were bad, mind you: their power level (voltage and amperage both) were actually too high, according to the manufacturer, and my VOM tester confirmed their assertion.
Somewhere on this forum is a link to an eBay supplier of batteries which work reliably in the Jasjar. Good hunting! Cheers,

Thanks but I'm using the original battery. So do you think that the desktop charger did something to the battery?

may be it caused by a desktop charger. When i used a chaeger made in chine for my alpine, sometime the screen goes white, or ALL buttons seems die (All button didn't work). The most terrible is that charger make my dive hard reset 2 times (first time i din't realise if it cause by my charger, then i just install all progs but when i charge, it hard reset again).
Even for 5 days after i bought it run well, except the ringtone goes on silent every time i charging.
Now i throw away that thing.

So its the charger!! GRRR...Anyways, even when I'm using the Jasjar to charge, everything is the same. Lockups from standby, white screen..You think I should try another battery? Any ideas?

Weird stuff / battery related?
Hi there,
dont know if anyone is reading this thread coz it is kinda old, but i have the same probs mention as above. I have the orginal bat and charger which came with the device. I also uses a car charger sold from my phone provider.
now after 14 months i have the weirdest things like shutting down randomly when the bat is about 58 thru 50 percent. I can not start the device again coz it stops in the middle of the boot process. It only starts when i connect it to a laptop by usb or to the standalone charger...
I tried differnt roms found here and radio roms but it doesnt help...
my guestion: does any one know if this prob is solved when I buy a new battery? or is it wise to thro out this universel suck device ( I have had so much probs with this device so neglect my tone...)

XCube said:
Hi there,
dont know if anyone is reading this thread coz it is kinda old, but i have the same probs mention as above. I have the orginal bat and charger which came with the device. I also uses a car charger sold from my phone provider.
now after 14 months i have the weirdest things like shutting down randomly when the bat is about 58 thru 50 percent. I can not start the device again coz it stops in the middle of the boot process. It only starts when i connect it to a laptop by usb or to the standalone charger...
I tried differnt roms found here and radio roms but it doesnt help...
my question: does any one know if this prob is solved when I buy a new battery? or is it wise to thro out this universel suck device ( I have had so much probs with this device so neglect my tone...)
Click to expand...
Click to collapse
I bought my Universal (Jasjar), used, almost a year ago and use it daily. To date, I haven't had this problem, but I'm anticipating it. Yeah, I'd say it's almost surely your battery (they don't live forever), just be careful to replace it from a reliable source.
Sorry you don't like the device; I've thoroughly enjoyed mine! Cheers,

Hi,
I guess u r right, batteries will die. So I ordered a new one, I will let you guys know if it helps. I bought the qtek 35H00058-00M battery which is the orginal bat
The thing is, normally will a battery be faster drain so it would become faster 0 or 10 precent, instead this piece randomly shutting down or switches off in the middle of a phone call.
I have a Blue Angel as well, now for more then 2 years, which is charger daily just like mine unversal. The batt of the Blue Angel outruns the uni with bat life. Never had this weird stuff with the ba, like shuttingdown without a warning.
Well I will see if a new bat will fix the trouble, tomorrow my new bat will arrive.
cheers.

I also have the same issue with the 02 Exec. It switches it's self off when the battery reaches below 50%. I have ordered a new battery. Will let you know if this still happens once it arrives.

Well,
I already knew it but now its for sure at my end. HTC and ms together gives u pretty expansive CRAP.
Got my new battery which was carefully chosen because of other rumours of battery problems. I bought exactly the same battery from QTEK as the original.
Yesterday i got the battery, left it alone to get on room temp. this morning switch it with my old battery.
1. First thing what i found strange was that my **** device said it was at 100%
2. after 45 min I had the same bat prob as with my old battery
3. device can not be started on bat power, which would let u think that the bat would be ZERO procent. However turning the device on when on wall power this **** device says that the bat is 100%, but disconnecting it from the wall power it shutdowns right away.
conclusion:
the new battery is worse then the old bat. the only difference between them is the serial number. same type same manufacturer.
I was already think of buying a non HCT / Micro**** mobile device, but today after 14 months of trouble and losing important phone calls I am going to say good bye to this universal crap.
I wise u the best with our device but for me it ends here.

UPDATE:
Used a 3800 mah battery from expansys, made in Taiwan by Dyna and still same problems...not battery related at all...Anybody got a mainboard they can sell me...even a broken miniusb.

Problem and solution found
The Problem is a faulty voltage controller in the mainboard causing Bulverde CPU to hang and give funny colors to the screen
Solution is to disable Cpu scaling of Bulverde by using pocket hack master and setting speed at 312mhz before turning it of or closing the screen. You could always set it at 520 when using it but before turning it off make sure speed is 312. Hopefully this helps others with this problem.

Batteries shorting out on Hermes

I've had my Hermes now for 7 months, and I'm on my third battery. The OEM lasted about 6 months, the extended battery lasted 3 months.
There's no warning...just shuts off and will not turn back on...ever with those batteries. Replace the battery, and it works fine.
Anyone else have this happen? I also have a Wizard for that's a couple of years old and it's still on the original battery.

tvone said:
I've had my Hermes now for 7 months, and I'm on my third battery. The OEM lasted about 6 months, the extended battery lasted 3 months.
There's no warning...just shuts off and will not turn back on...ever with those batteries. Replace the battery, and it works fine.
Anyone else have this happen? I also have a Wizard for that's a couple of years old and it's still on the original battery.
Click to expand...
Click to collapse
Need more detail. I assume you charged it occasionally
Did you find the battery drained excessively quickly - say in just a couple of hours?
Have you ever hard reset the phone?
What happened with these batteries when you tried re-charging them?
Did you get the constant red LED when charging?
Mike

I have the same problem, it takes about 5 h to drain the batteri:-(
I start up the phone and leave it on the desk without doing anything.... and after 5 h the batteri is dead.
I have installed the latest rom, tried without the sim-card, everything!
The problem started from one day to the other.
mvh lars

mikechannon said:
Need more detail. I assume you charged it occasionally
I usually throw it on the charger every night.
Did you find the battery drained excessively quickly - say in just a couple of hours? No, the batteries behaved fine, with streaming and programs being used like word and PIE, it will last all day.
Have you ever hard reset the phone?
I've hard-reset a few times...currently running BlackIV and 1.41. The first battery died using Black 2.5 and then 3.0. BTW- love the BlackIV.
What happened with these batteries when you tried re-charging them?
Red light on the phone, and they get HOT!
Did you get the constant red LED when charging? With the dead batteries yes, with a new battery, no.
Mike
Click to expand...
Click to collapse
I now have ordered a couple of extra batteries just to have around. I don't want to have to wait a week for a battery.

tvone said:
I now have ordered a couple of extra batteries just to have around. I don't want to have to wait a week for a battery.
Click to expand...
Click to collapse
Well that's a puzzler alright. I can understand 1 maybe even two batteries ending up faulty but more than that! Now if you were just getting the red LED then we might have considered a not infrequent problem folks report here on that situation (usually caused by the battery draining to a very low level and refusing to start charging again). BUT you said your battery despite the not charging, red LED, gets hot and that I have not seen reported.
To be honest I think you may have a hardware fault (possibly intermittent that is damaging the battery. Likely sources of the fault would be the battery connections (poor contacts at battery or at m/board) or in the battery charging controller circuit. Just possible that it might be at the USB socket. Non of these apart from a routine check of the battery contacts are easy to check, which of course is a real pain if you are out of warranty.
Mike

Just a thought - but do you have access or could you aquire a desktop cradle with a slot for charging a spare battery? (Available for about £10ukp on ebay and other various places)
If you're out of warranty (or even in warranty), firstly this would give you a chance to keep your batteries charged without charging in your Hermes itself (and hopefully eliminate a hardware fault). Also, some of your knackered batteries may be "recovered" by charging them in an external charging cradle.
I had a red-light charging problem with ONE battery myself which was cured by charging the battery overnight in a cradle rather than in the device itself.
...might be worth a try?

My battery function is a little strange too, though I haven't had my 8525 long enough to have killed the battery.
I charge it on a USB cable. It charges very quickly, and when it is charged I unplug it. After this, the battery drains VERY fast and the device gets hot. It is NOT hot while charging. If the device goes into sleep mode after this, it won't wake up w/o a soft reset.
I've found that doing a soft reset right after charging fixes this behavior. It's almost like my 8525 does not realize it has been unplugged from the USB cable, and it overstresses the battery by trying to draw too much power from it.
Usually my battery will last three to four days even with heavy use, provided I soft-reset it when I'm done charging it. If I don't, it will last just a few hours -- though I typically end up having to soft reset it anyway because as I said if it goes into sleep mode after charging it, it won't come out of it w/o doing the soft reset.
It might be a good general rule to perform a soft reset after charging this thing. It's worked for me, anyway.

I also developed the dreaded white screen problem too. After talking with At&T Business Customer Service, they overnighted a new phone.
Just speculation...I think it was some type of hardware failure that caused the batteries to run hot and fail. I feel this also contributed to white screen from excessive heat.
New phone ran fine all weekend. Charging did not generate heat, and had no white screen of death.
Side note...WM5 is horrible compared to the latest WM6 upgrades found here. I couldn't wait to get this phone re-flashed!

Yeah ... it sounds like it is definitely necessary to soft-reset after charging.

Hermes battery drains, Hermes won't charge, get brand new battery, still the same :O

Hello,
I'm sure my Hermes is not dead, I'm just having ridicious battery problems.
My battery completely drained out, I saw the screen fade out and kind of "die" as it happened. I then couldn't even charge the Hermes up, so it seems the battery just ran out of juice period. I googled around and it seemed the only way to revive the battery again is doing some complicated wiry thing with alkaline batteries.
But instead of that I just bought a new replacement battery. But it still won't charge! Does this mean my Hermes actually did die? The battery WAS extremely low so I'm certain that it was the battery. The phone can't just die like that.
Thank you so much for your help. N.B. the phone LED won't even give a red light when plugged in without battery in. I hope that's not a bad sign...

Hey there just a guess but I had a simular problem in the past and it seemed to be due to a defective camera part draining power. Only way I was able to fix it was to remove the camera part and then put it back together.

If the red LED doesn't come on when you connect to the power without the battery then your Hermes is dead, good only for parts.... If the LED does light up, connect the battery and see if it turns amber(orangey) that means its charging.
It could be the internal fuse blew. Might be replaceable but could be costly....

Yes, after reading that other people could usually still see a red LED without the battery, I gave up.
Sigh...well at least I got to see my Hermes die...the screen gradually fading away in front of me....sniff.... I will miss it dearly.
- - -
But life moves on and hey hey hey I'm the proud owner of a new Blackstone! I just wasn't ready to upgrade yet...I wanted to wait until a capacitive screened successor to the Touch HD came out...sigh
But I suppose deaths of family and friends don't happen when you're ready for them
Goodbye my Hermes

eyupwolf said:
Hey there just a guess but I had a simular problem in the past and it seemed to be due to a defective camera part draining power. Only way I was able to fix it was to remove the camera part and then put it back together.
Click to expand...
Click to collapse
Dear eyupwolf, I have similar problems.
Camera just works some times, but after that it can not be initialised again and drains my battery out. So I don't use it anyway (since 99% times tried it didn't work). If I do, I have to reset Hermes many times to set things up.
Can you describe the procedure how you fixed (removed) that problem?
Thank you,
F

battery wont charge
I got the same problems with the Hermes 200. I tired the 3 AAA battries in serial connection but it didn't help.
I even tried to cool the battery for 30 mins in the freezer (an old trick to squeeze the last little bit from the battery) the phone turned on for about 10 seconds but the os never loaded up. the phone shows red when connected to usb without a battery but led turns off when battery is insterted.
I ordered a battery on ebay, but until it arrives does anyone have any other suggestions?
thanks
Scuter
PS. It had Olipro 2.10 spl and recently installed the amazing golden globe v9 rom http://forum.xda-developers.com/showthread.php?t=458456
which is amazing.

[Problem]: usb to pc connection not working and excessive heating

The problem is that the phone is suddenly becoming extremly hot anytime it is charging or turned on. If I turn it off and let it cool down and then turn back on it becomes very hot in just few minutes. The battery after all night charging will discharge in 30 minutes max if i don't touch the phone, if I do anything or softreset it will discharge in immiedietly. If it has 95 % before softreset after it will be be like 5% and giving me alert about low battery level. Charging process is also much slower than normal, after 5 hours it will be around 50%. Before it was up to 100% form 5% in 4 hours max. This is all about power problems that made me think it could be battery dying... but propably not the case :/ Plus the battery doesn't heat up only the shiny black part around usb port is the place from where all the heat comes.
The other problem is that active sync or usb mass storage connection cannot be established. The computer doesn't see the phone at all. Moreover it will always charge the phone via usb even if I disable charging via usb in power options.
I tried a couple of hard resets and reinstalled newest official rom available on htc europe website from nbh file on a card (since usb is not working and I had spl 1.56 from that rom on the device already) This didn't help.
I am pretty sure now it is not a software fault or mechanical injury since I've never dropped the phone and always had it in this htc sock. No water contact was ever possible. It was just a regular day when this happend and I noticed it when the phone was in my pants pocket and started to burn my leg. Think it is some hardware issue related to usb port or anthenas since this is the source of heat.
Already returned my HD for fixing, but just thought I would let everybody know what happend to me. Anybody had a problem like that with their phone or maybe knows what is going on with this crazy Touch HD device?

My HD has started doing this in the last 10 days!
The black shiney part is get way hot, even when its not even on charge!
It wouldn't connect to active sync but would just as a disk drive.
The battery is running down to about 60% from 100 in less than 1.5 hours with no use!
I've never dropped the phone, spilt anything on it or anything.
I've hard reset it twice, and it was back to normal for a day, then started doing it again so i turned the phone off and charged it over night, was normal for about 5 hours after turning it back on, and now its started doing it again! I'm going to try the test on HTC's website to test if its a faulty battery but this doesn't explain why its getting so hot????
Let me know how yours turns out, i'm going to call orange insurance and see what they say!
Jake