On January 29th there was a software update. Since the update I have an extremely slow charge. For example I can put my phone on the charger at night at 30% and when I wake 9 hours later it has only charged 20%. This has happened almost everyday since update. I have checked my charger, changed outlets, put ultra battery save on. Still the same thing happens. One other problem is I will be connected to wifi but it will also alert me to sign into my wifi. I am finding myself restarting my phone all the time to clear issues. Am I the only person have issues since the latest software update??
Factory resetting is advised after updates
Use KIES to make a full backup first
cable problem, face it before... try to change it
Use Galaxy Charging Current app (free) from Play Store and see if the phone is getting the correct current - it should get around minimum 1200 milliamps. If not, the cable must be damaged.
Related
The problem is that the phone is suddenly becoming extremly hot anytime it is charging or turned on. If I turn it off and let it cool down and then turn back on it becomes very hot in just few minutes. The battery after all night charging will discharge in 30 minutes max if i don't touch the phone, if I do anything or softreset it will discharge in immiedietly. If it has 95 % before softreset after it will be be like 5% and giving me alert about low battery level. Charging process is also much slower than normal, after 5 hours it will be around 50%. Before it was up to 100% form 5% in 4 hours max. This is all about power problems that made me think it could be battery dying... but propably not the case :/ Plus the battery doesn't heat up only the shiny black part around usb port is the place from where all the heat comes.
The other problem is that active sync or usb mass storage connection cannot be established. The computer doesn't see the phone at all. Moreover it will always charge the phone via usb even if I disable charging via usb in power options.
I tried a couple of hard resets and reinstalled newest official rom available on htc europe website from nbh file on a card (since usb is not working and I had spl 1.56 from that rom on the device already) This didn't help.
I am pretty sure now it is not a software fault or mechanical injury since I've never dropped the phone and always had it in this htc sock. No water contact was ever possible. It was just a regular day when this happend and I noticed it when the phone was in my pants pocket and started to burn my leg. Think it is some hardware issue related to usb port or anthenas since this is the source of heat.
Already returned my HD for fixing, but just thought I would let everybody know what happend to me. Anybody had a problem like that with their phone or maybe knows what is going on with this crazy Touch HD device?
My HD has started doing this in the last 10 days!
The black shiney part is get way hot, even when its not even on charge!
It wouldn't connect to active sync but would just as a disk drive.
The battery is running down to about 60% from 100 in less than 1.5 hours with no use!
I've never dropped the phone, spilt anything on it or anything.
I've hard reset it twice, and it was back to normal for a day, then started doing it again so i turned the phone off and charged it over night, was normal for about 5 hours after turning it back on, and now its started doing it again! I'm going to try the test on HTC's website to test if its a faulty battery but this doesn't explain why its getting so hot????
Let me know how yours turns out, i'm going to call orange insurance and see what they say!
Jake
My 6P on 6.0.1 stock with the march update has had occasional times where it will intermittently charge, then stop, then charge endlessly, changing back and forth about once a second or more often. There's been times I've woken up, like today overnight when I noticed it barely inched up a percent or two on the Google USB-C cable connected to my laptop.
To isolate this from being a defective cable issue, this has also happened with the Google charger that came with the phone. I would see the screen turn on in fact, like when you first plug the phone with the screen off, to indicate charging has begun. That would occur every few seconds.
I'm a little concerned. The time it happened with the charger, a reboot seemed to have calmed it down. But today no matter the restart, the charging just keeps cycling nonstop.
Anyone else had this? Would it be wise to file a problem with the Google forums and contact support?
Thanks for any help!
Same problem here
Dang, good to know I'm not alone!
I've also experienced higher battery drain (twice more I'd say) than normal recently. Even overnight when I used to see hourly drain rates of 0.5%, now I see 1.5% and higher. Getting worried the charging issue may be damaging the battery. But it could also be the patch or a rogue app.
I have the same issue - it started about 3 days ago
Well either the cords bad, the brick is bad, or the receptacle. Or the charging port on the phone, the battery or power control module in the phone. Or if theirs a thick case on your phone.
Sounds like it starts to charge then stops. But I'm no electrician. Oh wait, yes I am.
It starts to charge, then stops as though the cable was disconnected, then resumes within half a second, then disconnects, and so on and so forth non stop.
Case might be a reason. It's a rubber and plastic transparent Spigen one. I'll try removing it when it happens again next time.
But at this rate, sounds like 3 people are having the same issue, and if it's a hardware one, then damn....
This isn't the charger... There is something buggy with the update. I woke up a few days ago after the march update with an almost dead phone, and the charging icon flashing over the battery, as if the phone new it was plugged in but refused to charge. I unplugged and plugged it back in with the same result. I restarted and tried again, same result. I was only able to get it to charge my plugging it into my girlfriend's nexus 5x charger, which instantly started charging my phone. I went back to my charger and all of the sudden no issue and the phone was charging fine. There is definitely something up with this update.
Well then, that makes 4 people now.
What's a good way to report this?
I'm not seeing the same exact issue as you guys, but I AM having charging issues after updating to MHC19I. I can still charge my phone from the stock charger and my other USB-C chargers, but now none of them allow my phone to charge rapidly. Do you guys who can get your devices to charge from a rapid charge compatible charger see the "Charging Rapidly" message on the lock screen? Ever since this recent update, I've noticed that my device isn't (and is taking over 2 hours to charge fully from ~20%).
I have this problem too. It's fixed by a reboot so I'm assuming it's not a hardware problem. It only happens once a week or so.
The first time it happened I didn't notice the charging/not charging and only realised something weird had happened because my phone was off & showing fully charged. My phone is never switched off.
I figured it out the next time when I noticed the screen was still on during the night. Switching from charging to not charging was keeping the screen on.
So glad it's not just me.
flightsimmer said:
I'm not seeing the same exact issue as you guys, but I AM having charging issues after updating to MHC19I. I can still charge my phone from the stock charger and my other USB-C chargers, but now none of them allow my phone to charge rapidly. Do you guys who can get your devices to charge from a rapid charge compatible charger see the "Charging Rapidly" message on the lock screen? Ever since this recent update, I've noticed that my device isn't (and is taking over 2 hours to charge fully from ~20%).
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I normally see it say that on the USB C charger. That being said, you seem to have an intermediate speed going on, as opposed to super slow normal USB cable speeds and the USB-C fast charger. In my experience most 1-1.5V low amp ports like my Mac's, or the car's USB port will charge at a rate of about 1% per 3-5 minutes. So a full charge would take 8-9 hours from 0%. From the USB-C wall charger it would be about 1%/m so an hour and forty is enough to get it back to full.
Based on that your charger seems to be somewhere in the middle.
But yes it isn't normal. If you are using Google's native hardware, you should see the same charging speed as I am.
I'm just terribly worried this cycling is destroying my battery. I have definitely not gotten the same battery life the last few weeks.
Hey guys!
I experience sort of the same problem as you guys, but i have the Nexus 5x
i copy from my thread at google nexus forum
My phone just randomly die. It will work for like 2 hours. Almost like the battery would been disconnected.
When the phone shutdowns it says the battery is low and try to charge. The Battery icon with a flash is showing, but just for 5-7 seconds, then it shutdown again and it's looping again and again and again.... To get out of the loop i'm booting in to fast boot, then push at start. and it is almost 50/50 if it is working. It can be booting up and you see the red/yellow/green/blue yada yada boot-up sequence then in 5-7 seconds in to the sequence it would shutdown again immediately.
I tried several factory-resets. re-flashed to stock. Nothing helps.
/marcus
Same issue
Just starting having this issue. It constantly says charging then a second later shows no charging and the process keeps repeating itself. I did a reset and the issue seems to be resolved for now. Really hope this isn't a constant issue. Definitely appears to be software related though.
zxphenomenalxz said:
Just starting having this issue. It constantly says charging then a second later shows no charging and the process keeps repeating itself. I did a reset and the issue seems to be resolved for now. Really hope this isn't a constant issue. Definitely appears to be software related though.
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I hadn't had it for a while then recently it happened again once. I still don't know what triggers it for sure.
The battery drain is also rather random. There are days I can expect the unit to idle and drain at or below 2%/h, but lately it just goes through it way faster, twice that. I am unsure why and how that happens so randomly. Seems the Google Play Services and Google Apps are using up some %s. Not much else I can identify.
I've had this issue since a few days ago, restarted the phone and it's come right for now.
Haven't experienced this in weeks now.
Seems largely gone.
Any updates on this? My Nexus 6P started showing the same symptoms (either won't charge at all, or charging cycles on and off rapidly (< 1 second) and only sometimes charges). The issue appeared out of the blue 4-5 days ago, just before the 1 year anniversary of receiving the phone. I tried different cables and adapters, still no change. Last night at 11pm it was at 50% when I set it to charge and it seemed to charge. This morning at 6:30 am it had only charged up to 83% and was charging on and off. Worried about how to reliably use the phone if it won't charge, and also how this might affect the battery / other circuitry.
Any help/tips appreciated!
Edit: The phone hasn't been dropped or had any other issue that may affect the hardware. Also, no OS update or anything recently (AFAIK - it did not ask me to install anything, not sure if there were any silent updates). It is currently on Android 7.0 Nougat (baseband version angler-03.72, build NBD90X, security patch level Oct 5, 2016).
Have not had this in a long time. It sort of stopped on its own. :S
Solved (for me anyways)
I just had to restart the device.
I'm having the same issue on my LG G5. Started out of the blue and like others, restarting temporarily solves the problem. Anyone solve this yet?
Now that my DT2 updated to 6.0, it has developed a showstopping problem. It instantly powers off at random times, usually when I'm using it. Worse, the power button is ineffective at restarting the phone. The only way to restart it is to plug it into a power source and then press the Power button after it acknowledges that it's charging.
It used to do it only one or twice per day, but now it's doing it constantly.
I've already performed a factory reset and then a cache wipe, with no change.
Verizon confirms that it's happened to others, so it's not just me.
Is it possible to revert my DT2 back to Android 5.1.1?
Has anyone else here experienced this, or have any suggestions, before I tell Verizon to send me a new phone?
Thanks in advance.
Sounds like a hardware issue to me, especially if it did it prior to the update as well.
Sent from my DROID Turbo 2
imnuts said:
Sounds like a hardware issue to me, especially if it did it prior to the update as well.
Sent from my DROID Turbo 2
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I should have mentioned, it never happened in 5.1.1.
yep, i'm having this issue as well since i updated to 6.0 three weeks ago. started about 3 days after the update, i plugged my phone in over night and i woke up to it dead. couldn't get it to charge worth anything. would only go to 4% and stop. using original charger. won't go into turbo charge. stopped by the store and picked another charger and a portable battery and used the pre-charge on the battery and it finally started charging again, but not at the turbo rate it should have. it drained the pre-charge and got to about 45%. plugged in in once i got home and it still didn't see turbo charge, took about 6 hours to finish charging. over the next few days it was still slow to charge and would randomly lock up and then reboot itself. a few days later i woke up to the phone almost dead again, even though it was plugged and showed charging all night.
did some research, found more people with the same issue. Lenovo/Moto and Verizon support all suggested put it in safe mode, then see if it still does then same thing when all the third party apps are disabled. did this and yes, it still charged slowly, and while plugged in it the battery was still discharging (percentage number was dropping... pretty quickly). the next idea was a factory reset. haven't done that one yet myself.
here is a page to one of the lenovo threads about. seems to be the main on there at this point .
https://forums.lenovo.com/t5/DROID-TURBO-2-by-Motorola/Turbo-2-won-t-charge/td-p/3261260
I just posted this thread in the general forum for the DT2. Wasn't sure if you'd tried this yet or not - but solved many issues for me.
http://forum.xda-developers.com/droid-turbo-2/general/cqatest-app-marshmallow-causes-issues-t3386929
I also had issues with my DT2 charging. After upgrading to MM, the quick charge was sporadic, and it wouldn't work. Then I had issues with the charging port in general. If i barley wiggled the cable it would not charge, or send files via a computer.
I went up to a local Verizon store, explained my issue, and i had a replacement phone in about 3 days. They ran a special test to test all of the hardware on my phone, and sure enough when it got to the last test, which was the usb port, it failed.
I received the replacement phone with MM already installed, and have not had any issues with the usb port...so far. LOL
I ended up sending my phone back to Motorola; just got it back and it's till got 6.0 on it. It repeated this showstopper behavior twice today. NOT HAPPY.
Hi guys,
Recently I've noticed that while charging my phone, sometimes it charges normally (that is 2h14mins to full), but sometimes it changes randomly to some weird 4 hours or so. Estimated charge time changes during one charge randomly. I am on nougat 228, using original charger that came with the phone, plugged to a wall, not using the phone during charging. Also, I have heard about this battery calibration method, can it fix this issue? Not sure whether nougat update could have caused it.
PS: The phone is new, like a week old.
My phone has got the same problem, also if phone is turned off it will take a long to charge, did you find a solution?
Greetings. First of all I'm a normie not a techie and I don't understand half the threads in this forum!
Then, first week of Nov, I updated the software after being prompted. But I'm not even sure if that was an Android update or a Samsung update. All i know is that i lost my screen brightness slider, my volume control for my music streaming, and — most critically — my battery no longer charges properly. Before the update the battery & charging were normal. Now i can't charge properly (or completely) no matter how long it's plugged in.
Things I've tried so far include:
1. Different cables, outlets, and chargers
2. Optimized settings, disabled notifications, put apps to sleep
3. Force restarts
4. Safe mode
5. Tried charging while device is powered off/on.
Please see graphic below. The extreme discontinuities (crevices) relate to charging when the device is OFF. Yes, it now loses charge if I keep it plugged in while turned off. However, it's now been plugged in for weeks and still hasn't charged fully.
Advice welcome. I'm at my wits end with this device. (BTW, I have another Galaxy Tab which is working (and charging) normally. I didn't update its software.)
archive.ph said:
Greetings. First of all I'm a normie not a techie and I don't understand half the threads in this forum!
Then, first week of Nov, I updated the software after being prompted. But I'm not even sure if that was an Android update or a Samsung update. All i know is that i lost my screen brightness slider, my volume control for my music streaming, and — most critically — my battery no longer charges properly. Before the update the battery & charging were normal. Now i can't charge properly (or completely) no matter how long it's plugged in.
Things I've tried so far include:
1. Different cables, outlets, and chargers
2. Optimized settings, disabled notifications, put apps to sleep
3. Force restarts
4. Safe mode
5. Tried charging while device is powered off/on.
Please see graphic below. The extreme discontinuities (crevices) relate to charging when the device is OFF. Yes, it now loses charge if I keep it plugged in while turned off. However, it's now been plugged in for weeks and still hasn't charged fully.
Advice welcome. I'm at my wits end with this device. (BTW, I have another Galaxy Tab which is working (and charging) normally. I didn't update its software.)
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Click to collapse
Late model devices need to be turned on while charging. The smart charging routines are embedded in the firmware and the device needs to be on to run them. Download the AMP app from Play Store and run it while charging and it will show the rate of charging. Post the results. You can turn the screen off for a little faster charging.
Thanks for your response. Wasn't sure which amp meter to choose so I selected the one with the highest rating.
The charging rate seems very slow, though I don't know what's normal. The adapters show 2A and 3A ratings.
Never knew the tablet should be on while charging. Mine made some headway overnight while off, but lost that and much more after I turned it on again. It's now been plugged in for weeks. Next I'll put it in airplane mode so it doesn't search for a signal.
Here's the fastest I've seen so far. Still doesn't seem like much.
None of this addresses why it all changed upon applying the September update. Everything was fine before then.
As you can see, the trend isn't good around here.
archive.ph said:
Here's the fastest I've seen so far. Still doesn't seem like much.
None of this addresses why it all changed upon applying the September update. Everything was fine before then.
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That is nowhere near what it should be. Do you know how to flash the latest stock ROM with Odin? Sept isn't the latest.
Unfortunately I have no idea how to do that.
I do have a new max and min though
archive.ph said:
Unfortunately I have no idea how to do that.
I do have a new max and min though
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edit: Have you tried updating via settings? Do that first.
If that doesn't, your only option is to try a factory reset. But first, make sure you know your Google Account name and password. You will need them the first time it reboots. You won't lose any photos, videos, music and such but you will lose contact, settings and any apps you have installed. To factory reset click the Settings icon and goto /Settings/General Management/Reset/factory reset. If that doesn't work, then you will have no option but to learn how to connect the tablet to a PC and use Odin to flash the latest firmware.