I just picked up an otherwise mint Galaxy S5 off of Swapa. Unfortunately, we found out the screen has some burn-in issues There are a series of 3 faint lines approximately 3/4" inches from both the top and bottom of the screen. Additionally, there is a faint Samsung Galaxy logo in the middle of the screen. I have tried different wallpapers, opened up websites, and looked at white pictures and the images are still there.
Is there an easy fix for this? I saw there are some apps that may help to reduce the burn-in, but it seems to be a mixed bag. Also, I'm concerned that it would affect screen longevity.
The seller has been very responsive and has offered to either 1) take back the phone; 2) discount the phone; 3) take it to the Samsung repair center just down the road from him for warranty repair. Is there any advice how we should proceed?
Out of the 3 choices tell him to take it to the Samsung repair center. That way you should get a new replacement handset.
Sounds like it may have been an ex-display model if the logo is burned onto the screen, I agree with the above ^^ Samsung repair center
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Hello all, today I've noticed that my G2 has developed the infamous "black lines" accross the screen problem. I have black lines all over the screen vertically and horizontally. The lines appear to slighty flicker and they're constanly visible in all colors, but mostly in lighter colors. The phone is in a good state, few scratches here and there, dropped it once before (~0.5 ft height). The phone is around 10 months old and I use it intensely every day so I'd see if started happening after the drop, it didn't. My question is, does the warranty cover the screen replacement or adjustment (because I've read that it may happen because of the screen connector being loose) if it has the black lines problem? I don't want to open it myself and fiddle with the connectors because I don't have the skill required and I don't want to mess something up while it's still under warranty.
PS. Never unlocked/rooted/flashed, model D802
Thanks.
androidino95 said:
Hello all, today I've noticed that my G2 has developed the infamous "black lines" accross the screen problem. I have black lines all over the screen vertically and horizontally. The lines appear to slighty flicker and they're constanly visible in all colors, but mostly in lighter colors. The phone is in a good state, few scratches here and there, dropped it once before (~0.5 ft height). The phone is around 10 months old and I use it intensely every day so I'd see if started happening after the drop, it didn't. My question is, does the warranty cover the screen replacement or adjustment (because I've read that it may happen because of the screen connector being loose) if it has the black lines problem? I don't want to open it myself and fiddle with the connectors because I don't have the skill required and I don't want to mess something up while it's still under warranty.
PS. Never unlocked/rooted/flashed, model D802
Thanks.
Click to expand...
Click to collapse
Warranty will cover it, when you contact them tell them you have tried all types of resets and factory restore.
They will issue you an RMA. Make sure you have the receipt of when you bought it, you will need to send it in with the phone.
I was going to send mine in for RMA but they wouldn't cover it under warranty because I bought it on EBay even though the actual phone was less than a year old.
SM-G920F
Just got my phone after screen replacement and I have noticed a spec of dust under the glass and the samsung logo is not straight. The spacing around the the logo is to the left. That is not all, you can see the glue under the glass there are waves of discoloration from the glue used. I have told the official service the problem of the new screen they just put on my phone and they told me the screen is send from samsung as it is. WE can not change it again ! WHAT ?! They wanna tell me that if they change the screen once because of manufacturing fault (the original screen was not responding to touch and it was yellow-ish) they cant change it again ?! Please someone explain the laws of warranty
You can see everything on the images except the waves that are very difficult to photograph.
Thread closed.
Please use the existing thread here:
http://forum.xda-developers.com/galaxy-s6/general/spec-dust-screen-t3074889
Hello guys,
I've had the Samsung S7 Edge since august, have always cared for it (i.e. never dropped it, etc.) when all of a sudden, while I was playing Sky Force Reloaded and charging (with fast charge) when I closed the game and turned the screen off, and back on, it was crazy. The image would be flashing white and this flashing changed with the luminosity (when was full luminosity was fine). I also had AOD, and there were no problems there, the screen worked fine. This was until I restarted the phone (though it was a software problem). After the reboot the problem got worse, and I could notice different brightnesses on different parts of the screen, when I could stabilize the image, using full luminosity (and having the setting fixed. As soon as I clicked automatic brightness, It would go mad even with full luminosity).
Having the phone for such a short time, I went to the samsung responsible repair place in my city (there is no official samsung here), because they work with samsung and evaluate the warranty and fix if the defect is on them.
Well, they told me the screen was broken (there was not a single scratch on the outside, which means that only the internal LCD broke somehow), and told me It was misuse.
My question is... How is it possible to break the internal lcd without a fall, without a scratch on the outside and having it to work on some software settings? Because I don't trust this repair shop, or their technicians (they have several bad reviews involving screen defects... they always assume broken screen), and the screen replacement is not really cheap.
Thanks in advance.
I had a similar issue with mine. It was a pink line across the screen from top to bottom. I contacted Samsung via the Samsung+ app and they had me send the phone to them and they replaced the screen free of charge.
Hardware faults can happen at any time, no matter if you drop stuff or not.
Does your screen flash also in Download Mode? AOD display?
Anyway, your responsible repair place is a sh*thole... "misuse" lol.
If you're not rooted Samsung will give you a warranty repair, at least here they'd do it here at my local Samsung repair center.
Hi Xperts,
Have Samsung A8 whose screen was replaced 6 months back. However, the screen was not fit properly (not at level with the metallic case) and I had complained to Samsung Service Centre guys multiple times. Finally fed up of visits, I used the phone for last 3 months as it was. Recently, it has developed a unique issue.
If the screen ( from top right corner) is firmly pushed in the case, it gives black screen or flickering screen with Horizontal colored lines. However, if the screen is not firmly set in the case, it works fine. Service centre guys told me that the screen needs to be replaced by paying Rs 8500 again. Thats ridiculous since they are not accepting that they did a shabby job fixing the screen earlier. Moreover, the screen works fine as long as it is not pushed in the case too hard. Can u suggest what could be the probable issue? Trying to see if I can get this repaired outside SAmsung service centre in Delhi. Any suggestions are welcome.
Thanks,
Sameer
Hi guys, a friend of mine has a S8 w/ 2 linear dead spots on the screen. Screen off, they look like white air pockets. Screen on with a white background selected the two marks appear to resemble burn marks (?). Has anyone experienced or heard of this issue previously?
He's in the process of replacing the phone via Samsung; they were going to replace the screen, but they then decided to root cause this issue and replace w/ a new device instead. He's had the phone for 3 weeks +, no abuse, never dropped or used heavily while plugged in, etc...
I believe this is different (?) issue than the burn-in issues that has been reported (see attached pic).
Let me know what you think...thanks.
Sorry
Looks like a refund to me
To Samsung's credit they replaced w a new device and gave him a free set of AKG headphones. Just something to be wary of...
I have the same problem - and it hasn't been dropped etc - it just appeared one day