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Hi,
Today I've just noticed that somehow i have cracked the screen on my XDA Exec I have no idea how this has happened, the phone has been in its Leather pouch, in clamshell mode with the screen inwards, in my pocket all day :?:
Just wondering what the warrenty would be like for a thing like this?? Im very pissed off as nothing of major force has touched it, i havent knocked on anything :?: And surely the whole idea of the clamshell & leather pouch is to protect it from things like this?? There are no marks on anything, im very puzzled as to how its happened
Anybody got any info about the warrenty please let me know
Thanks
Matty
many many people have this problem. I myself had it 2 months ago. I was always very careful with my device, but some day I took it out of my pocket and the screen was broken.
I had to pay to T-mobile NL in order to receive a new one, 130 euro, and was forced to extend my contract with another year.
Good luck!
a
Hi
Search as there are various posts about o2 and their replacement under warranty. Here's one thread I contributed to for starters
Broken screen
:wink:
I too had it happen to mine. The screen is too flexible and all it takes is sitting down wrong with it in your front pocket. Mine was even in a Piel frama leather reinforced case. Nice case but doesnt really do much to protect the unit.
I had mine repaired by pocketpctechs for $259.
I have since gotten the aluminum case and had no prblems since. I have even dropped my MDA on concrete and the road about 3 times with no effects tahnks to the aluminum case.
MattyPW said:
Hi,
Today I've just noticed that somehow i have cracked the screen on my XDA Exec I have no idea how this has happened, the phone has been in its Leather pouch, in clamshell mode with the screen inwards, in my pocket all day :?:
Just wondering what the warrenty would be like for a thing like this?? Im very pissed off as nothing of major force has touched it, i havent knocked on anything :?: And surely the whole idea of the clamshell & leather pouch is to protect it from things like this?? There are no marks on anything, im very puzzled as to how its happened
Anybody got any info about the warrenty please let me know
Thanks
Matty
Click to expand...
Click to collapse
Do you get the option to purchase insurance for the phone in the UK through your carrier? I pay an additional $6 to t-mobile but it covers accidental damage etc...
Hi,
many people have this problem. Seems more and more like a production problem
good luck
a
I bought the phone off eBay, as my contract is on Orange and i was bored of my last handset! As such i cant get the insurance to get me a new phone!
Im currently trying to get in touch with the person i got the phone from on eBay to send me down a receipt in the chance of getting an O2 shop to send it away for me!
Same problem here! Feck!!!
I claimed under my house insurance and i got it Yippy. Now which is the best place to get it repaired?? noticed a few topics saying different places. But is any better than the other etc..
Thanks
B
Same problem here! Feck!!!
I claimed under my house insurance and i got it Yippy. Now which is the best place to get it repaired?? noticed a few topics saying different places. But is any better than the other etc..
Thanks
B
I dont know what to do with mine! I've gone back to my old phone now (Orange C600), i'm thinking just get the XDA fixed when i have the cash, as it is a cracking PDA. Besides, im going to loose LOADS of money on it if i sell it as it is
Will give the games developers some time to make some decent games for WM5 i suppose :lol:
mine cracked just few days ago.
rang O2 today and they are sending a replacement which will arrive tomorrow. £5 a month for insurance... cant be bad
Well only had it for 5 day and my misfortune played in, I was sitting in a chair when it slipped out less than 2 feet, thing on my mind was scratches on the body I picked up just looking at body and to my surprise there were no scratches on the body at all, here I was thinking a miracle and turned it around only to find the horror, it must have landed on the screen. Man you would think for $800 bucks the screen would be little stronger, and who would take it out of the pockets every time they sit, riding a subway or bus , it’s like every time you sit ooo let me get my phone out and hold it, this really suck I really like the phone and now to fix it is hell. I called US HTC repair and they said they don’t have the unit in their system so they will call me. Gave me a time frame of 6 to 8 weeks. Well Karma I guess.
Did they give you a price for the replacement screen Magus?
Beards
**** Dude, that really sucks!!
I am so sorry man. Hope they fix it for you ASAP.
No price, as they don’t have the item on their list, I even called UK repair center 16 min hold and rep said no price list either
Well guys a Miracle, just found some OEM Touch Screen Digitizer for HD online they are selling for $85, should I get it, and if yes how hard would it be to do it myself, I have good deal of experience with assembling computers, but worst case I could get the part and walk to a local phone repair shop and ask a pro to change the screen. So should I give this a go? Please advise thanks
Man it’s like I just jumped in time capsule and went back a few day to the time when I got the phone, I’m all so excited now
I am so sorry.
Sorry for your phone.
Because of these things happening, i bought a Belt-clip thingy and put my HD there. Yes i hate keeping my phone in belt, but havng payed as you say $800 for it i might aswell live with a small annoyance.
Agreed that at at this price, screen shoould be more stronger.
Magus_doc said:
Well guys a Miracle, just found some OEM Touch Screen Digitizer for HD online they are selling for $85, should I get it, and if yes how hard would it be to do it myself, I have good deal of experience with assembling computers, but worst case I could get the part and walk to a local phone repair shop and ask a pro to change the screen. So should I give this a go? Please advise thanks
Man it’s like I just jumped in time capsule and went back a few day to the time when I got the phone, I’m all so excited now
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Click to collapse
But you would loose any guarantee, wouldn't you?
This makes me feel pretty lucky. Dropped mine 5 feet onto concrete and got away with a slightly dented metal corner.
Magus_doc said:
just found some OEM Touch Screen Digitizer for HD online they are selling for $85
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Click to collapse
Sorry for you man. I had same problem with my Trinity once, nightmare!
Have you got that new screen for $85? Looks like a very good deal. Could you give contacts of seller please?
Yes the warranty will be gone, but I guess none of my PPC or phones ever gave up on me with in the 2 year period so I’ll have to take a chance.
Well the seller is on EBay from Hong Kong. No I have not purchased this item. I was going through some service info so it seems that the manufacture intended the whole bezel/lcd/digitizer all to be changed as a unit, and the guy on eBay is selling just the Digitizer, I’m not sure how this replacement will work out, I guess the touch diamond screen replacement was meant to be the same Bezel/ lcd/digi all together but seems like a lot of people are doing the digitizer only replacement. I could try this out as it seem that the digi is attached to the LCD with glue, so technically I should be able to pull it out and put the new digi in place, or could wait for HTC repair people to work with it but it will be lot more expensive like $360 dollars(got this price from nother member who contacted the HTC repair).
If you guys have any suggestion please let me know. I’m in a dilemma
Drop mine about 4 feet, my little nephew knocks it right out of my hand sending it flying towards a tiled floor, not a single scratch. Then the next day as I pulled up my pants it fell out of my pockets again hitting a tiled floor without a scratch, I try to be more carefull and haven't dropped it since.
Have you tried to get it fixed under warranty, here in the netherland there is this idiot proof warranty which you pay extra to insure your phone from damage done by yourself, like dropping it in the toilet or on a concrete floor, looking at your screen and my track record it might not be such a bad deal on second thought
Right, as I'm a pillock I 'slept' with my phone listening to music, and during the night I pinged the phone off my bed which caught the edge of my desk leg, hitting the phone on the top right of the phone; pretty much directly above the forward facing camera...
As a result the glass of the screen cracked which means that the phone, touch-screen, and LCD are all fine, but with a nice spider-web of cracked glass on it
I broke it on saturday gone, and thinking that Orange insurance wouldn't be open on a bank holiday weekend, I didn't call in until today (tuesday). Apparently the insurance policy of Orange that I took out only covers damage if you report it within 48 hours, so that won't work. Fortunately Orange said that I could get a replacement for £760 :S
I've seen the bits on ebay that I need, and I have no problem with opening up the phone to fix it myself, but I've had to send the phone back already for it vibrating constantly, and I don't want to eff my warranty 3 months into my contract...
Anyone know the best place to get this fixed for the cheapest price that would keep my warranty intact?
Cheers guys, you've already helped me a great deal (I troll here pretty much everyday )
why not call orange again, saying you did it that morning?? Always worth a try
I've never had a bad experiance with orange insurance!
Jake
I would do but that stinks of insurance fraud... I feel like a criminal as it is, as I couldn't remember the times when the incident occured, and the guy on the phone called me out as I apparently sent messages when I would have noticed that the phone was broken.
Gagh, I'll wait a month, punch it, and then call again
Cheers for your reply
check this out:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03867
Just call up and say it happened last night.
Theyre a bit funny about certain things.. like it won't cover deliberate carelesness or if alcohol was involved. Your paying for the insurance so make use of it..
Biggest independent repair centre for HTC in the UK (Wimbeldon), quote for touchscreen exchange (glas only, lcd working). Warranty you have to check, since most of the screens inside are covered with "void" stickers.
"The cost to repair the device is £89.99 ex VAT plus £6 return postage.
OUR AVERAGE TURNAROUND TIME FROM WHEN WE GET THE DEVICE TO CONTACTING YOU FOR PAYMENT IS 48 HOURS EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS
WE ALSO OFFER A WALK IN SERVICE IN OUR SERVICE CENTRE IN WIMBLEDON.(IF THIS IS A SERVICE YOU REQUIRE PLEASE CONFIRM SO WE CAN ENSURE YOUR REPAIR CAN BE DONE WITHIN 2 HOURS)
If we cannot repair the device due to physical or liquid damage there is a £10 fee for the engineers time
If you would like us to undertake the repair for you please download the form called DOWNLOAD REPAIR FORM on the left hand side of the link below
http://www.turnonyourmobile.com"
Cheers guys, I'll sort it on insurance shortly. Gonna make sure my story is straight first though this time.
Thanks for the information on how to get it repaired, £89.99 ex is quite a lot considering its just a pane of glass. I could get the hacksaw out and take out one of my windows
young blade said:
check this out:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03867
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Click to collapse
OHHH i like this i think i will get this my case has a few scratches that really Bothers me.. i hope it fits Perfect.. do you think this is an EASY DIY Job?
i dropped my phone ..caught it by my foot to stop a free fall..n it crashed in the sand...its gt a scratch on its side nw >.<..mb htc sould have made a metal housing becuase it was a rly good thng with my old e61i..i dropped it in rough places many times bt the freaking thng only has a teeny weeny scratch..
For those who are browsing this thread...
You need to know that HD can be as fragile as carrying a big wafer biscuit in your pocket
So you need to be extreeeemly careful and there in not even one chance allowed.
SorX14 said:
Right, as I'm a pillock I 'slept' with my phone listening to music, and during the night I pinged the phone off my bed which caught the edge of my desk leg, hitting the phone on the top right of the phone; pretty much directly above the forward facing camera...
As a result the glass of the screen cracked which means that the phone, touch-screen, and LCD are all fine, but with a nice spider-web of cracked glass on it
I broke it on saturday gone, and thinking that Orange insurance wouldn't be open on a bank holiday weekend, I didn't call in until today (tuesday). Apparently the insurance policy of Orange that I took out only covers damage if you report it within 48 hours, so that won't work. Fortunately Orange said that I could get a replacement for £760 :S
I've seen the bits on ebay that I need, and I have no problem with opening up the phone to fix it myself, but I've had to send the phone back already for it vibrating constantly, and I don't want to eff my warranty 3 months into my contract...
Anyone know the best place to get this fixed for the cheapest price that would keep my warranty intact?
Cheers guys, you've already helped me a great deal (I troll here pretty much everyday )
Click to expand...
Click to collapse
48 hours - insurance.
The reason this clase exists is to avoid paying you out if you phone late. The insurance suffers no prejudice is you ring one minute late or one day late or even a month late. So obviously the only reason is to limit claims. This is unfair. If you challenge this clause undr the UCTA legislation you will almost certainly win in the small claims court.
Stronger than you might think
My wife dropped my HD on a concrete floor in a supermarket - without its case - when it was a month old. It went down with a hell of a crack but suffered NO damage whatsoever. Miracle.
Have a little story to tell about being wary of ebay purchases.....
Bought myself an HD2 from ebay. A faulty phone (stuck on windows loading screen), and advertised as such.
The owner advertised it as a software problem he hadnt gotten round to getting fixed after flashing an upgrade directly from HTC, so I figured 'What the hell' may as well give it a go and see if I could get Android running on it.
Paid £160 for it.....
As SOON as the phone arrived (recorded delivery, so the delivery was timed with my signature), I unboxed it and took off the battery cover to pop in the battery.
As soon as I took it off, I noticed that the 'Water damage' sticker AND the 'void' sticker were gone off the 2 screw heads where they normally sit - EU version has a water sticker covering one of the screws and not just under the camera lens where the TMOUS version has one.
Had a closer look at the phone and noticed a few scrapes around the screen edges. Then had a closer look at the screws and noticed that they HAD been removed, and then marked with a felt tip marker to hide the fact that some of the black colour had been worn off through removing. Not ony that, but one of the screws was actually INSIDE the back cover and not accessible from the outside. This thing had DEFINITELY been taken apart.....
Off to paypal I went and filed an action against the seller and linked some pictures I had taken - these were datyed and showed that I had taken them within 15 minutes of signing for the phone. I demanded either a refund and I would return the phone, or a partial refund of £60 and I would keep it.
Within 15 minutes, the seller responded and refunded me £60.... so... faulty phone bought for £100. Now to see if I could fix it......
HSPL 2.0.8, Task 29 and ROM flash later... still the same problem with booting. Popped on MAGLDR, CWM and an Android rom. STILL the same problem. Phone refused to go past the loading screen in windows or the android setup initial screen. Damn
Time to go one step further. Took the phone apart (just popped out the screen and mainboard, didnt bother strripping it right down. Noticed that one of the cables was loose and also that the screw that had been 'under' the case was actually a silver one that was too small and had slid through the hole...... Popped back the loose cable and took out the screw and put the whole thing back together again.
Still the same boot problem. Damn. Seems to be a fault in the phone storage, OR a problem with quickly over heating
Looks like it was going back on ebay to be resold as a faulty phone.
THEN I decided to look for a few other items... found a sheet of 'Void' stickers, and a sheet of 'water damage' stickers off ebay for about £6 delivered, so phoned HTC and discovered that the phone was still under warranty
Waited 2 weeks for the stickers to arrive from Hong Kong.
Popped the stickers on the screws (and replaced the silver screw with a correct one), sent the phone back to HTC and 8 days later received a nicely working HD2.... Warranty replacement.....
The Moral of this story.....
People should be CAREFUL with the purchases they make on Ebay. (and businesses should be careful about what people can get their hands on from ebay)
Hope thats a nice bedtime story for y'all
Nice story.
Thanks)
Nice story! I bought mine for 180€ from a friend 2 months ago. It was in excellent condition, barely used and only tiny scratches in the top right corner.
I thought about buying one of ebay before that as well, but didn't want to take the chance to spend a lot of money on a messed up device.
Tl; dr: story was good, ebay is risky
Awesome post and good advice. I hit the thanks button btw
Boradan my first t9193 was similar.
bought it for 280 bucks off of ebay. said he tried to put android on it, but it would freeze up every time he launched haret. so sold as software broken.
When i got it, it had water damage, and had been taken apart. I was refunded $50.
reflashed everything using the new MAGLDR and it has worked amazing ever since.
i do have a question though for you. since i have a t9193 not a t8585 would the warranty service work in the usa for it? or would i have to send it to Australia?
ps if you find this high jacking just ignore it. i was confirming how ebay can work out.
You will need to send it to Australia.
I had a faulty TMOUS HD2 and HTC UK wouldnt take it in for repair. Insisted I sent it to America. Managed to fix it though
Great story....can you pick 6 numbers for the lottery for me please
I got mine from the market here for £190 shipped to Italy, it was flawless, couldn't even noticed it has ever been used.
Regarding your story, I'm glad at least the seller agreed and gave you £60 back and at the end of the story you got a refurbished HD2 by luck .
Sent from my HTC HD2 using XDA Premium App
I bought my hd2 on Ebay for 390 euros and all was right..the only problem was to unlock the sim ...things done in 5 minutes on http://www.htc-hd2.it/
Hi All,
Being the hilarious guy that I am, I decided that it would be a good idea to jump out and scare the [email protected]#% out of my little sister whilst outside.
Of course she throws her hands up in the air, subsequently knocking the phone out of my hand. Case (led view that doesn't light up anymore) immediately separated from the phone and the screen landed face first on the concrete. Followed shortly by a "that's what you get for scaring me".
Few scratches around the center of the screen but the main issue is the bottom right corner just below the back button. Seems to have taken the brunt of the impact. So missing a chunk with cracks running along and it's already driving me mad.
I'm assuming that some of you may also have creative ways to smash your screens, so what's the best bet with getting this repaired? Any ideas on cost? I'm assuming just a screen replacement.
Cheers!
Funnily enough mine lost a chip and then cracked in exactly the same place - from a drop of less than 2ft Fortunately mine was covered by insurance and I got a replacement phone. In the UK I believe the cost of replacing the glass is in the upper £200s as the screen needs to be replaced as well as the glass because they are bonded together...
I've gotten quotes ranging from $200-$450 .. but not sure where to even begin with finding a reliable source to get the screen replaced. Starting to think this whole curved screen thing was a bad idea.
First phone I've ever accidentally damaged. I'd thought the cost would be around £200 but I've no idea where to look to sort this either. What a pain!
mmotti said:
First phone I've ever accidentally damaged. I'd thought the cost would be around £200 but I've no idea where to look to sort this either. What a pain!
Click to expand...
Click to collapse
You must have a local mobile repair shop, look in town centres or markets
I recommend UBREAKIFIX..they have lots of stores in the US..the phone is still fairly new and repairs are not supported by many third party companies..I recently got mine changed ..brand new but its quite expensive ($409) but I got the phone back in about 4 days and it's brand new again. ��Your only other option is calling Samsug directly for repairs if your warranty is active.
cracked my screen too am currently fighting with samsung US to have it fixed, it's crazy they first told me that they can't do it (since it's the international variant not sold in the US, "parts are different and they don't have the right ones" though I doubt the screens are different). Then another said that they should be able to fix it and since then I keep sending them paperwork that they request to see if they even can fix it but they never receive it... A bit frustrating experience...
One option is to sign up for Samsung's phone cover and then send it to them for repair, OR, just have Samsung repair , I think the cost is 275 - i.e. assuming its a US phone, and not an "Out of Region" one - in whic case, you're SoL. I bought mine on Amazon from a seller who advertised "International Warranty" - which I assumed meant global warranty. After dropping my phone and cracking the screen, I found out International meant, sending the phone away internationally to the region it came from. Samsung US refused to repair "out of region". My phone was, of all places, from Egypt - which worked out beautfully for me, had a clleague from Cairo who was going back for vacation. Sent it back wiht him, and got the phone back, as good as new for a US$ equivalent cost of US$284. A massive f**k up, but I paid 700 for the phone, so, still not bad.
Will is still be waterproof after screen replacement, I'm hearing it won't be unless repaired by Samsung themselves.
Get flat screen next time. More easy to repair and cheap to repair.
Like galaxy S7 normal not edge
Lesson learned dont scare ur sister karma is a *****
TraumaTiger said:
Will is still be waterproof after screen replacement, I'm hearing it won't be unless repaired by Samsung themselves.
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Click to collapse
As far as I know the IP rating comes about by coating internal parts rather than preventing water ingress via sealing, so the phone should still be resilient (note, I didn't use the word 'waterproof' ... before or after a screen replacement).
I don't think Samsung warrant any damage by water anyhow so its a moot point.
Lesson ... don't take it under water!