Email Randomly syncing with Exchange - Galaxy S 5 Q&A, Help & Troubleshooting

Hello, I have read and searched for the last week trying to find the issue relating to my email not syncing without any luck. Although it seems that in most cases, the Auto-Sync data was turned off, that doesn't appear to be my issue.
So here are the details.
The Phone:
Samsung S5 Active SM-G870A running stock everything on Version 4.4.2. The Baseband is G870AUCU1ANG3
The Steps:
First off, I had no issues with it push email on my S4 active and exchange email what-so-ever for the last two years. Recently, the NFC quit working on my S4 Active, and insurance replaced it with an S5 Active.
I went into Exchange in the web interface (OWA) and deleted the old S4 profile before activating the new S5 Active.
I activated the email, set it to push, I don't use the peak time, as I have a 30 gig plan. I verified that the Auto-Sync-Data is checked, and I checked to see if exchange services is restricted to run in the background and it is not.
So the problem is, the email seems to sync when it wants too (Randomly), rather than push or any timed schedule. After a reboot, it will work fine for about an hour, then slowly, it syncs at 5 mins, 10 mins, sometimes 60 mins or longer. It just has a mind of its own of when it wants to sync rather than push. I want to stick with the stock app, and have tried Cloud Magic, and a couple others, and its just not my "cup of tea". I am at my wits end, and could use some suggestions. I appreciate any and all replies.
Thank you in advance.
Mark (fireman603)

Related

No Push Notifications Coming Through (Gmail, WordFeud to be exact)

So I have Gmail app and WordFeud app on my phone and just recently, the notifications have stopped. I'll log into Gmail on my computer and see that I have 2 or 3 new items from as long 4 or 5 hours ago and have not received any notificaiton on my phone about. On my phone, I'll go into Gmail, hit refresh, and then the mail shows.
With WordFeud, I go in and see that it's been "my turn" for hours but I never received a notification. I've checked and verified that background data and auto-sync is on, but regardless, no changes have been made to my phone between the time when I always received notifications and now, when I don't receive them. All SMS and MMS messages come through right on time with notifications, so I have no idea what's happened with Gmail and WordFeud.
Anybody else run into these issues in the past, or now? Thanks for any advice!
One more thing, which is odd... I've noticed that when I wake up in the morning, like 6:30AM, I have Gmail and WordFeud notifications that must have came through overnight, but it's for new stuff, nothing I previously manually refreshed and deleted in Gmail for example. After that, I don't get Gmail or Wordfeud notifications for the rest of the day until the next morning. So, it seems like I get them once a day, which is sometime overnight. Weird, I know, I wish I knew what caused this...
nevermind on this guys... after some testing i was able to determine the root cause. it was due to a combination of having gtalk disabled and the wifi connection that i'm connected to at work. basically, with the wifi connection i have at work, gtalk can't connect to it. i turned off my work wifi connection, which turned 3G back on, and i was able to connect to gtalk. once connected to gtalk, push notifications began coming thru just fine.
i re-tested this by connecting back to my work wifi and this made gtalk disable automatically, as it could no longer stay connected. i sent myself a test email via my computer and it never came thru on my phone (unless i opened gmail and manually refreshed). turned off work wifi... 3G comes back on and gtalk auto connected and my (2nd test) email finally came thru on my phone!
i tested this with my wifi connection at home and gtalk connects to that just fine, so the main culprit of this entire post was the wifi connection at my work (some strong security i guess)! the great thing i took away from this is that, bottom line, in order to receive push notifications, gtalk must be enabled and connected!!
(figured i'd post all of this, not only for you guys or anyone that has an issue like this, but also so i can come back and read it if i ever forget what i tested!)
PEACE

[Q] Problem with the Note's Email application?

Hi guys, I have setup my corporate Exchange mailbox using the built in application.
However, it works VERY poorly (settings set to Push) - sometimes the widget (or alerts for that matter) wont display new mail for HOURS! Until I manually go into the Mail application, and a minute later suddenly I get all the emails, and 4 emails I've been trying to 'share' (Notes) have been all sent at once.
Any idea how to fix this? or what to use instead?
On my old Dell Streak, using the default program, I had instant alerts on emails! sometimes even before Outlook had a popup!
this is annoying to no end..
I'm not sure if you're organization sets device security, but mine required a passcode to be set on my device if I used my Exchange account. For whatever reason I was still able to use the pattern lock but I noticed the same delays that you did. On a whim I set it to a numeric lock and all of a sudden my mail decided to push properly.
Sent from my GT-N7000 using Tapatalk
plasket said:
I'm not sure if you're organization sets device security, but mine required a passcode to be set on my device if I used my Exchange account. For whatever reason I was still able to use the pattern lock but I noticed the same delays that you did. On a whim I set it to a numeric lock and all of a sudden my mail decided to push properly.
Sent from my GT-N7000 using Tapatalk
Click to expand...
Click to collapse
ok well, I tried this - 10 mins ago someone sent email (I see it on outlook already) - yet nothing on the Note (I switched to numeric lock hours ago), so must be something else... any ideas?
wifi is connected, and gmail is getting updates without issues.
I have this problem, too, and I've seen several others post about it as well. It's quite frustrating. Sometimes it works instantly and sometimes it'll go a couple hours without sending/receiving. Some people think it's a push bug and say changing to polling fixes it, but it didn't for me. I set it to 15 minutes and I still get the same problem with delays. It's really frustrating. I'm going to see if it's an app issue by installing another email client such as K9 or Touchdown.
Also, I wonder if it's a connectivity problem; I've been having weird issues; I work from home a lot so I'm here a lot in my wifi, and it seems sometimes my phone won't use the cellular network. I turn my phone off, it goes into deep sleep and turns wifi off, then I won't get any emails until something else wakes my phone, turning wifi back on. Like the email client can't or won't wake the phone when needed. I'm going to start a post about this tomorrow.
maxh said:
I have this problem, too, and I've seen several others post about it as well. It's quite frustrating. Sometimes it works instantly and sometimes it'll go a couple hours without sending/receiving. Some people think it's a push bug and say changing to polling fixes it, but it didn't for me. I set it to 15 minutes and I still get the same problem with delays. It's really frustrating. I'm going to see if it's an app issue by installing another email client such as K9 or Touchdown.
Also, I wonder if it's a connectivity problem; I've been having weird issues; I work from home a lot so I'm here a lot in my wifi, and it seems sometimes my phone won't use the cellular network. I turn my phone off, it goes into deep sleep and turns wifi off, then I won't get any emails until something else wakes my phone, turning wifi back on. Like the email client can't or won't wake the phone when needed. I'm going to start a post about this tomorrow.
Click to expand...
Click to collapse
My wifi also disconnects sometimes if the phone is idle I don't know why.
That happens at home, it does not switch to 3G as I don't have any 3G plan atm at all (and its disabled in settings anyway).
However the mail push issue is prevalent even when I use the phone and its active - mails still don't arrive! even if I click refresh on the widget itself, no new mails until I launch the Mail application!
Ok well, this has gotten worse.
My limit is when I show up for a meeting only to find out 15 mins ago a postpone email was sent.
I've mailed Samsung support, hopefully will get an answer to resolve the issue - will update when I hear something back.
Anyone else experiences the same problem? please post here...
Also anyone who solved it
I had the same issue as well,So i deleted my Exchange account started all over again from scratch,on the set up i chose all the options I needed,now it works as it should,so what I have noticed:
1-After the setup is complete,if you go to the Account Settings and start to fiddle with the settings that seems to upset the push funtion ,except changing the notification sound didnt do any harm.
2-When I assign my custom Notification tone it also seems to upset the Push funtionality(but I am not 100% sure of this one yet.)

Note 4.0.3 DXLP5 Broken Exchange Connectivity

I upgraded my Note to 4.0.3 DXLP5. Ten minutes afterwards I noticed a flaw in connecting to Corporate Exchange Server. Because I use the phone to access work emails, I consider this a very serious flaw. After the upgrade, I had to use my other Android phone to access work emails. The Note is now handling all purely personal Google mails.
Flaw Observation:
Connection configuration to Exchange server was successful with expected security acknowledgement from server. Everything looks ok. However, sync did not seem to have taken place. The email app opened and stuck at loading emails. Zero Outlook emails, zero Contacts, and zero Calendar entry. And absolutely zero error message.
Same thing happened to me.. however mails started showing up after a few hours.. just wait
few hours ? I waited for 24 hours.... its still trying to retrieve email with that circle thingy...
its a flaw, I have seen this happen on htc sensation with ICS beta. It looks like they've forgotten how important exchange active sync is
maybe related:
http://forum.xda-developers.com/showthread.php?p=26049929
and:
http://forum.xda-developers.com/showthread.php?t=1672045
It's good to know I am not the peculiar one. Still, I'm disappointed on the software quality. How could they not conduct a proper test before rolling out? This is so basic.

[Q] Microsoft Exchange with Texts???

I got my G2 yesterday. I set up Exchange for my work and everything worked fine until today. I got an email followed shortly by a message that my id or password may be wrong. I double check, and re-enter my password, because this has been happening fairly often for the last 6 months, and this appears to fix it. It synced fine, but now, when I receive a text, I also get an exchange email of the text.
Never seen this before. Anyone know what's going on?
P.S. After this started, the phone stopped syncing email again, but the texts are still transcribing because I'm getting them on my other phones.
UPDATE: I figured out the problem. Please delete MOD. I'm a moron who panicked instead of following normal troubleshooting procedures.
And now syncing is working??? WTH is going on? I am trying to delete and reinstall my exchange now.
I'm such an idiot. I somehow accidentally checked "SMS sync". Never seen that option before. Once I unchecked, it no longer syncs the texts.

Syncing WOES

Alright. My phone is having a huge problem syncing. First I noticed it with Gmail. I can tell how instant I am getting emails because I am sitting here at work on my PC. I can send an email from where ever (in this case my outlook work address), send it...see the email pop up on my screen in the Gmail internet tab. Here is the thing. It takes anywhere from 1-20 mins for the email to finally get to my phone. It is SO random. Sometimes if I pick my phone up and turn the screen on, it pushes through alittle faster. I have tried everything (I think) the last two days. Obviously all my settings are correct. AutoSync, the Sync settings in the gmail itself.
To see if it was just gmail, I put my work email on the phone to see how that works. It's EXACTLY the same. Sporadic syncing. I then tried cloudmagic email app which people rave about. Same thing.
What gives? I've about had it with this phone. I even tried a factory reset this morning. Still have the issue. I'm thinking of taking the phone back honestly. Could this be a hardware thing to do with connection? I've tried all of this with strong wifi on, and with perfect 4G signal. Any ideas would be GREATLY appreciated.
Thanks
Nobody here has ANY idea what could be going on with my phone? I thought I fixed it and had it narrowed down to the WiFi st work but I just tried it again and it took 6 minutes for it to show up on my phone. If the phone is awake, it seems to be faster. Does this sound like it could be a hardware issue? Should I take this phone back? I already did a factory reset ect. Someone please help!!

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