Syncing WOES - Galaxy S 5 Q&A, Help & Troubleshooting

Alright. My phone is having a huge problem syncing. First I noticed it with Gmail. I can tell how instant I am getting emails because I am sitting here at work on my PC. I can send an email from where ever (in this case my outlook work address), send it...see the email pop up on my screen in the Gmail internet tab. Here is the thing. It takes anywhere from 1-20 mins for the email to finally get to my phone. It is SO random. Sometimes if I pick my phone up and turn the screen on, it pushes through alittle faster. I have tried everything (I think) the last two days. Obviously all my settings are correct. AutoSync, the Sync settings in the gmail itself.
To see if it was just gmail, I put my work email on the phone to see how that works. It's EXACTLY the same. Sporadic syncing. I then tried cloudmagic email app which people rave about. Same thing.
What gives? I've about had it with this phone. I even tried a factory reset this morning. Still have the issue. I'm thinking of taking the phone back honestly. Could this be a hardware thing to do with connection? I've tried all of this with strong wifi on, and with perfect 4G signal. Any ideas would be GREATLY appreciated.
Thanks

Nobody here has ANY idea what could be going on with my phone? I thought I fixed it and had it narrowed down to the WiFi st work but I just tried it again and it took 6 minutes for it to show up on my phone. If the phone is awake, it seems to be faster. Does this sound like it could be a hardware issue? Should I take this phone back? I already did a factory reset ect. Someone please help!!

Related

Any other owners having some problems with push Gmail?

Normally I get my emails instantly, but I've been noticing that when my phone sleeps for a while I will not get my email instantly. For example, I just check my email on my computer and noticed that I got an email almost 30 minutes ago, so I checked my EVO (woke it up after sleeping for an hour or so), and I got the email a few minutes later. I've also noticed that sometimes after waking up from sleep mode I won't have a data connection for a minute or so. I turned on wifi right now, and I just got a test email instantly. Thoughts?
That sounds like a ****ty problem. Please keep us updated.
Sometimes task killing gmail causes all sorts of notification issues. Makes sure a task killer or something similar isn't closing it.
Not sure on the data loss on wake up that could be a bug or defective radio. Obviously if there is no data connection you won't get the email. You might have a bad unit as we haven't heard anyone else complain and with a few thousand units out there a bug like that would likely be a big issue.
Aridon said:
Sometimes task killing gmail causes all sorts of notification issues. Makes sure a task killer or something similar isn't closing it.
Not sure on the data loss on wake up that could be a bug or defective radio. Obviously if there is no data connection you won't get the email. You might have a bad unit as we haven't heard anyone else complain and with a few thousand units out there a bug like that would likely be a big issue.
Click to expand...
Click to collapse
I don't use a task killer, so that isn't the issue. I actually just got an email on time just now without touching my phone for a while, so maybe it was just some weird bug. I'm still going to keep checking this out, though.
TheBiles said:
Normally I get my emails instantly, but I've been noticing that when my phone sleeps for a while I will not get my email instantly. For example, I just check my email on my computer and noticed that I got an email almost 30 minutes ago, so I checked my EVO (woke it up after sleeping for an hour or so), and I got the email a few minutes later. I've also noticed that sometimes after waking up from sleep mode I won't have a data connection for a minute or so. I turned on wifi right now, and I just got a test email instantly. Thoughts?
Click to expand...
Click to collapse
I haven't noticed any lag with gmail.
TheBiles said:
Normally I get my emails instantly, but I've been noticing that when my phone sleeps for a while I will not get my email instantly. For example, I just check my email on my computer and noticed that I got an email almost 30 minutes ago, so I checked my EVO (woke it up after sleeping for an hour or so), and I got the email a few minutes later. I've also noticed that sometimes after waking up from sleep mode I won't have a data connection for a minute or so. I turned on wifi right now, and I just got a test email instantly. Thoughts?
Click to expand...
Click to collapse
I have heard from those who tried to activate the Google I/O versions to their old numbers have been told they might experience problems because the EVO is not officially recognized on the Sprint network until the 4th.
Could this be related. I mean even if you don't port your number the EVO is still operating on a system that does not know it is an evo.
TheBiles said:
Normally I get my emails instantly, but I've been noticing that when my phone sleeps for a while I will not get my email instantly. For example, I just check my email on my computer and noticed that I got an email almost 30 minutes ago, so I checked my EVO (woke it up after sleeping for an hour or so), and I got the email a few minutes later. I've also noticed that sometimes after waking up from sleep mode I won't have a data connection for a minute or so. I turned on wifi right now, and I just got a test email instantly. Thoughts?
Click to expand...
Click to collapse
I'm pretty sure this was a Google thing more than a EVO thing. I was having similar issues with my iPhone.
I have this problem on and off, but I really think it's just the data connection to the phone.
If I send myself a gmail, or google voice, it sometimes gets delayed, sometimes comes instantly.
I just tried it right now in a highrise in downtown los angeles (no data issues) and an email took about two minutes to show up on the phone (after it showed up in my inbox).
There were issues with gmail push last night. Seems fine now.

Strange phone issues with Samsung Galaxy S

Hi,
I bought a Samsung Galaxy S about a month ago, and have been having odd problems with it since the off. Has anyone else had these sort of symptoms:
1. I occasionally lose my data connection - the icon disappears from the top of the screen and whilst I can still make and recieve calls and text messages, I cannot download anything in any app. The only way I've found to get my data connection back is to reset the phone. This happens maybe a couple of times a week.
2. My WiFi seems to suffer from a similar problem. I can be browsing the web on Wifi, then suddenly I'll not be able to download anything anymore. The wifi icon is still visible, but I'll basically be unable to download anything until I switch the wifi off and back on again. Then, it starts working as normal again.
In both these above scenarios, I think I've narrowed it down to primarily happening after I use the Android Market, but it's difficult to tell as it's very intermittent.
3. A couple of times since getting the phone, I've been unable to make or receive any calls. Even switching the phone off and back on didn't help - my signal bar was showing I had a signal and my data connection was still active. Couldn't tell if this was a network problem or not though as there weren't any people nearby on the same network as me. After a while, it started working normally again.
4. The email client randomly lost all of my email settings. One day I was receiving all my emails, the next day I had no email accounts set up at all.
5. I installed Sensor Dump and Phone Explorer to see what data was coming in from the sensors, and have noticed that the light sensor never sends any data. Is this normal?
I also have the usual slow-down issues, etc, but the above have got me stumped as I can't find anyone else reporting the same issues. When I first got the phone, I went crazy installing a load of Android apps, so initially I blamed the software I'd installed. After a reset and being a bit more selective with the apps I install and use, I'm still getting the same issues. I just can't pin down whether this is a faulty phone that I should return, or if there are software issues either relating to the way I'm using the phone or just with bugs in the firmware.
Has anyone else had anything like the above happen with their Galaxy S?
Thanks,
Chris.
I've experienced no.2 several times, wifi just stopping all data traffic. Not found out what causes it though.
As for the other problems, I haven't experienced any of those. Do you use automatic brightness on the display? If not, problem no. 5 might be caused by the sensor being turned off.
thanks for the reply - at least I'm not completely alone!
I have the automatic brightness turned on - which is why it seems odd. To be honest, I've never actually see the auto brightness do anything. It always seems to be the same brightness to me.
Cheers,
Chris.
Strange Problem
Hi,
I've experienced no.4 some times. My inbox did not show some older mails.
ProfWolfMan said:
Hi,
I've experienced no.4 some times. My inbox did not show some older mails.
Click to expand...
Click to collapse
I think it might be normal that older mails disappear from the inbox after some time? My problem was that everything went. I had three email accounts set up, all downloading emails every hour. Then, one day I went into the email app and there were no accounts at all! I had to set it all up from scratch again.
I hear there are better email apps available for Android, so I'll probably switch to one of those soon.
lordwaym said:
1. I occasionally lose my data connection - the icon disappears from the top of the screen and whilst I can still make and recieve calls and text messages, I cannot download anything in any app. The only way I've found to get my data connection back is to reset the phone. This happens maybe a couple of times a week.
Click to expand...
Click to collapse
i got this problem, i used to connecct my phone to IM client 24/7.
and it seems that after my sgs lost its connection, it won't tell me, my msntalk just displaying the entire contact list just as it is. and i need to turn airplane mode on off to return it back
anyone have the solution for this?
Hi,
I bought a Galaxy S on Orange UK in July. I'm having the same problem as 1. quite consistenly now.
I thought it might be related to the green power battery saver app I had installed, but i've removed this and still having the problem.
I'm using the phone in several central London locations so I think it's unlikely to be a problem with the data network.
Any suggestion would be welcome since I'm often without data.
Thanks
Nik
ive 1 and 3 but very rarely so far
rebooting fixes it for me
running froyo jp3
for email i use K9, it's almost the same as the integrated mail, only much better (PUSH imap)
Nik_B! said:
I bought a Galaxy S on Orange UK in July. I'm having the same problem as 1. quite consistenly now.
Click to expand...
Click to collapse
I'm actually getting this happen a lot now. It seems to be getting worse, which makes me think it might be a hardware fault. I generally lose my data connection once or twice a day minimum, but some days the phone is virtually unusable.
I have found that it's more likely to happen after using Wi-Fi, so my other thought is that when coming out of Wireless mode, the phone may not switch the normal 3G/HSDPA data connection back on. Most of the time I can fix this by putting the phone into flight mode and then back out, but sometimes it needs a complete reset.
The other problem I've noted with the data connection is that sometimes it seems to rapidly switch between HSDPA and 3G - the data icon at the top of the screen keeps going from '3G' to 'H' then back again. I guess it has something to do with signal quality but it only seems to happen when the phone is showing a good signal strength (four bars). The problem I've found when this happens is that it virtually locks up any ongoing data transfers, making it impossible to download a webpage or check my emails. Strangely the only way I've really found to stop this happening is to move somewhere where my signal strength is weaker, such as indoors, which then seems to make the phone stop attempting to use HSDPA. I can't find a way to switch off HSDPA from within the phone's settings while leaving 3G on.
I really am now finding that using this phone is an increasingly frustrating experience. I've found even more weird faults, such as sometimes my text conversations show the wrong people's names up against them, and then my replies go to the wrong people. It's like an insane, shiny mess of a phone!
Chris.
lordwaym said:
Hi,
I bought a Samsung Galaxy S about a month ago, and have been having odd problems with it since the off. Has anyone else had these sort of symptoms:
1. I occasionally lose my data connection - the icon disappears from the top of the screen and whilst I can still make and recieve calls and text messages, I cannot download anything in any app. The only way I've found to get my data connection back is to reset the phone. This happens maybe a couple of times a week.
2. My WiFi seems to suffer from a similar problem. I can be browsing the web on Wifi, then suddenly I'll not be able to download anything anymore. The wifi icon is still visible, but I'll basically be unable to download anything until I switch the wifi off and back on again. Then, it starts working as normal again.
Click to expand...
Click to collapse
I am indeed experiencing same problems above..it just drive me crazy with a need of complete reset everyday..
turning on n off flight mode won't change anything..
I really hope someone can bring a miracle to solve this problem..
I'm on XXJPC
setting the APN parameter(Setting-->Wireless and network-->Mobile Networks-->Access Point Names-->New APN) to 2G only seems to solve the 'lost data connection' problem..
I am connected 24/7 now..
Give a try guys!

No Push Notifications Coming Through (Gmail, WordFeud to be exact)

So I have Gmail app and WordFeud app on my phone and just recently, the notifications have stopped. I'll log into Gmail on my computer and see that I have 2 or 3 new items from as long 4 or 5 hours ago and have not received any notificaiton on my phone about. On my phone, I'll go into Gmail, hit refresh, and then the mail shows.
With WordFeud, I go in and see that it's been "my turn" for hours but I never received a notification. I've checked and verified that background data and auto-sync is on, but regardless, no changes have been made to my phone between the time when I always received notifications and now, when I don't receive them. All SMS and MMS messages come through right on time with notifications, so I have no idea what's happened with Gmail and WordFeud.
Anybody else run into these issues in the past, or now? Thanks for any advice!
One more thing, which is odd... I've noticed that when I wake up in the morning, like 6:30AM, I have Gmail and WordFeud notifications that must have came through overnight, but it's for new stuff, nothing I previously manually refreshed and deleted in Gmail for example. After that, I don't get Gmail or Wordfeud notifications for the rest of the day until the next morning. So, it seems like I get them once a day, which is sometime overnight. Weird, I know, I wish I knew what caused this...
nevermind on this guys... after some testing i was able to determine the root cause. it was due to a combination of having gtalk disabled and the wifi connection that i'm connected to at work. basically, with the wifi connection i have at work, gtalk can't connect to it. i turned off my work wifi connection, which turned 3G back on, and i was able to connect to gtalk. once connected to gtalk, push notifications began coming thru just fine.
i re-tested this by connecting back to my work wifi and this made gtalk disable automatically, as it could no longer stay connected. i sent myself a test email via my computer and it never came thru on my phone (unless i opened gmail and manually refreshed). turned off work wifi... 3G comes back on and gtalk auto connected and my (2nd test) email finally came thru on my phone!
i tested this with my wifi connection at home and gtalk connects to that just fine, so the main culprit of this entire post was the wifi connection at my work (some strong security i guess)! the great thing i took away from this is that, bottom line, in order to receive push notifications, gtalk must be enabled and connected!!
(figured i'd post all of this, not only for you guys or anyone that has an issue like this, but also so i can come back and read it if i ever forget what i tested!)
PEACE

Battery Drain + Heat

Hello,
Since yesterday, HD2 back becomes very hot for no reason (no new apps installed for many months) and battery is drained within 4-5 hours (from 100%).
Same when I restart the phone. However, it randomly fixes itself for no reason too.
I also can't wake up the phone just by pressing HANG UP key, I have to HOLD IT for 5 seconds for screen to highlight.
Any ideas?
Official 3.14 ROM
Are you using a googlemail account, if so delete it and reboot the phone. remove battery for 10 secs.
Wow, you are a hero. Yes, I do.
Is this a known bug? Any fixes?
Do I just re-add account then?
Excellent, worked for me to.
Had the same problem with my HD, deleted the Gmail account now, and I'll se if it helps ... the only thing that maybe is wrong (people ask why Gmail not something else) is maybe related to Gmail's new priority inbox thing, maybe it makes extra stress on the phone to process the mail ... I know a lot of people already had this feature, but in my case, my Gmail Inbox got the priority thing just before the HD2 started acting up, so that's why I'm assuming it's somehow related to all of this ... then again, maybe just a coincidence that doesn't have anything to do with it ... I think it's too early for speculations ...
Btw, my first post here
vborovic said:
Had the same problem with my HD, deleted the Gmail account now, and I'll se if it helps ... the only thing that maybe is wrong (people ask why Gmail not something else) is maybe related to Gmail's new priority inbox thing, maybe it makes extra stress on the phone to process the mail ... I know a lot of people already had this feature, but in my case, my Gmail Inbox got the priority thing just before the HD2 started acting up, so that's why I'm assuming it's somehow related to all of this ... then again, maybe just a coincidence that doesn't have anything to do with it ... I think it's too early for speculations ...
Btw, my first post here
Click to expand...
Click to collapse
Welcome and a helpfull first post
Don't get the idea that I don't have anything better to do and just type here, but here's and update ... The phone is cooling down, the battery life holds normally, and you can turn on the phone from standby by pressing any button, like you used to before (some people reported that you could only turn it back from standby by long pressing the power button, myself included)
I also had this problem and someone on the Tmobile forum said XDA suggested to delete the Gmail accounts. This was my response on the other forum:
"Deleted all Gmail email accounts I had on my phone. I can verify that this corrected the problem and my HD2 is now working normally.
This is definitely not a good permanent solution because I use multiple gmail accounts. I also noted that when I did have my Gmail accounts on my phone, it would hang when trying to communicate with google servers. If you went to inbox, and looked at the status message at the bottom of the screen. It would hang at like "Connecting" or "Disconnecting"."
Also of note; this problem just started happening in the last few days and I've had my HD2 with multiple gmail accounts setup since release.
First-time poster...
We've done the same thing (deleted our Gmail accounts). After the battery recharges - it went completely dead after only 6 hours off the charger - we'll see if/how it works
Mike
Thanks for posting the gmail issue and fix. I had been having the same issue since Thursday night, and was almost ready to call T-Mobile to try to get a replacement, but saw the post here just by chance. So far it is working the way it was before, so it's much better. I even tried a hard reset(after a backup, of course), but had gone through and setup all of my stuff again right away, so I was still having the issue.
T-Mobile is now listing this as a known issue - last night when I called, they weren't so you can imagine the number of calls they've received already. My advice: if you are a T-Mobile customer and haven't reported this issue, please do. The more they see it is affecting, maybe the quicker they'll get a resolution for it.
Mike
I've had the exact same issue with my HD2 since Thursday evening. I just found this thread about Gmail and have deleted my Gmail account from the phone's e-mail app. Crossing my fingers to see if that fixes it.
I have a trouble ticket open with HTC regarding the issue and have made them aware of the possible Gmail interaction problem. The tech helping me said he will explore it and also that "GMail did recently perform a server side security change". Hopefully HTC and Google get their heads together and figure out what is going on.
Rob
BigBlueEdge said:
Hopefully HTC and Google get their heads together and figure out what is going on.
Rob
Click to expand...
Click to collapse
Amen to that! Permanently leaving Gmail off my phone is not an acceptable option!
Mike
euro hd2
Also same situation with euro version HD2.
Someone on the HD2 Facebook page is reporting that if you go into Task Manager, the email client is using 80%-90% of the CPU. No wonder it's getting warm...
Great. And I was prepared to do an HR in the morning because of this. Hope there will be an permanent solution for this soon.
Just to touch base... since deleting the Gmail account and recharging the phone, it has worked flawlessly. A little too late to test the battery life (I won't be up near that late) but I'll let y'all know tomorrow.
I am a super noob when it comes to this my brother is having this problem how do you delete gmail from the HD2 sorry but I'm an android guy trying to help a windows
After removing my Gmail account from the phone it seems to be back to normal. Hopefully they find a fix soon.
Rob
Is this only an IMAP issue as I have 3 gmail accounts (POP3) on my T-Mob HD2 & they are all working fine without bugging the HD2.

[Q] Problem with the Note's Email application?

Hi guys, I have setup my corporate Exchange mailbox using the built in application.
However, it works VERY poorly (settings set to Push) - sometimes the widget (or alerts for that matter) wont display new mail for HOURS! Until I manually go into the Mail application, and a minute later suddenly I get all the emails, and 4 emails I've been trying to 'share' (Notes) have been all sent at once.
Any idea how to fix this? or what to use instead?
On my old Dell Streak, using the default program, I had instant alerts on emails! sometimes even before Outlook had a popup!
this is annoying to no end..
I'm not sure if you're organization sets device security, but mine required a passcode to be set on my device if I used my Exchange account. For whatever reason I was still able to use the pattern lock but I noticed the same delays that you did. On a whim I set it to a numeric lock and all of a sudden my mail decided to push properly.
Sent from my GT-N7000 using Tapatalk
plasket said:
I'm not sure if you're organization sets device security, but mine required a passcode to be set on my device if I used my Exchange account. For whatever reason I was still able to use the pattern lock but I noticed the same delays that you did. On a whim I set it to a numeric lock and all of a sudden my mail decided to push properly.
Sent from my GT-N7000 using Tapatalk
Click to expand...
Click to collapse
ok well, I tried this - 10 mins ago someone sent email (I see it on outlook already) - yet nothing on the Note (I switched to numeric lock hours ago), so must be something else... any ideas?
wifi is connected, and gmail is getting updates without issues.
I have this problem, too, and I've seen several others post about it as well. It's quite frustrating. Sometimes it works instantly and sometimes it'll go a couple hours without sending/receiving. Some people think it's a push bug and say changing to polling fixes it, but it didn't for me. I set it to 15 minutes and I still get the same problem with delays. It's really frustrating. I'm going to see if it's an app issue by installing another email client such as K9 or Touchdown.
Also, I wonder if it's a connectivity problem; I've been having weird issues; I work from home a lot so I'm here a lot in my wifi, and it seems sometimes my phone won't use the cellular network. I turn my phone off, it goes into deep sleep and turns wifi off, then I won't get any emails until something else wakes my phone, turning wifi back on. Like the email client can't or won't wake the phone when needed. I'm going to start a post about this tomorrow.
maxh said:
I have this problem, too, and I've seen several others post about it as well. It's quite frustrating. Sometimes it works instantly and sometimes it'll go a couple hours without sending/receiving. Some people think it's a push bug and say changing to polling fixes it, but it didn't for me. I set it to 15 minutes and I still get the same problem with delays. It's really frustrating. I'm going to see if it's an app issue by installing another email client such as K9 or Touchdown.
Also, I wonder if it's a connectivity problem; I've been having weird issues; I work from home a lot so I'm here a lot in my wifi, and it seems sometimes my phone won't use the cellular network. I turn my phone off, it goes into deep sleep and turns wifi off, then I won't get any emails until something else wakes my phone, turning wifi back on. Like the email client can't or won't wake the phone when needed. I'm going to start a post about this tomorrow.
Click to expand...
Click to collapse
My wifi also disconnects sometimes if the phone is idle I don't know why.
That happens at home, it does not switch to 3G as I don't have any 3G plan atm at all (and its disabled in settings anyway).
However the mail push issue is prevalent even when I use the phone and its active - mails still don't arrive! even if I click refresh on the widget itself, no new mails until I launch the Mail application!
Ok well, this has gotten worse.
My limit is when I show up for a meeting only to find out 15 mins ago a postpone email was sent.
I've mailed Samsung support, hopefully will get an answer to resolve the issue - will update when I hear something back.
Anyone else experiences the same problem? please post here...
Also anyone who solved it
I had the same issue as well,So i deleted my Exchange account started all over again from scratch,on the set up i chose all the options I needed,now it works as it should,so what I have noticed:
1-After the setup is complete,if you go to the Account Settings and start to fiddle with the settings that seems to upset the push funtion ,except changing the notification sound didnt do any harm.
2-When I assign my custom Notification tone it also seems to upset the Push funtionality(but I am not 100% sure of this one yet.)

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