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Hi to that love the GSIII,
Got my on Friday, I could not find a case I liked so I started shopping around.
Today at lunch, the phone took a 30" drop from a table, the display is going bad.
Any "constructive" ideas that might help me out?
Kind Regards,
Jim
[email protected]
:crying:
If there's no noticeable physical damage int he corner you could probably send it in as a defect. And why on earth you not put at least a case on the damn thing, regardless of looks. I almost want to tell you that you deserve it.
Ya think Ill definately get the Insurance.
Try returning it to wherever you got it from and hope they accept it
Otherwise you can pay Samsung to fix it for you or order parts an DIY
Do you have insurance? If so then they may give you one with a deductible fee
I am very disappointed by the s3 build quality, why couldn't they design a durable phone like s2
Sent from my iPhone using Tapatalk
JimJep said:
Hi to that love the GSIII,
Got my on Friday, I could not find a case I liked so I started shopping around.
Today at lunch, the phone took a 30" drop from a table, the display is going bad.
Any "constructive" ideas that might help me out?
Kind Regards,
Jim
[email protected]
:crying:
Click to expand...
Click to collapse
Poor guy. Well, the obvious is that this is a case of cracked LCD. However, my next question would be where did you buy it? If you opted in for Best Buy's Black Tie, you could get that repaired/replaced at no charge (with the exception of your monthly payment you pay). If not, Asurion will charge $125 deductible.. or the service centers are $99 last time I looked (I've been out of the repair game a few months).
If the crack isn't evident (because it is har dot tell in the image) where you can see the crack of the LCD (not the glass of the digitizer, as that appears to be fine) but the spider web effect of the LCD... the store might unknowingly exchange it. Personally, I'd be honest with them. I had a defective EvoLTE that I was waiting to swap when three days before S3 release I dropped it and cracked the corner of the digitizer. Best Buy was kind enough to exchange me anyway, simply because I spoke up and said what happened.
Best of luck to you!
Actually most places will still let you add on the insurance since its still under the 30 day window. Just wait it out a few days and then see about getting it fixed.
Did you cry yourself to sleep that night?
Ouch... I'd probably be depressed if I was you lol. But hopefully you'll get a replacement. Good luck
sent from my GALAXY SIII
Omg... I would of died. I literally took the case off my phone, opened this thread, and then put the case back on..
#CoolStoryBro
I would've cried too, I almost had a drop today at work and my life flashed before my eyes. I don't have a case on mine, the beauty of it is too nice to cover. I will give you all permission to say I told you so if/when I drop my phone.
check out step 11
http://www.ifixit.com/Teardown/Samsung-Galaxy-S-III-Teardown/9391/2
and and lcd/digitizer combo on ebay....275 ouch.
http://www.ebay.com/itm/Samsung-Gal...767?pt=LH_DefaultDomain_0&hash=item231e50bbaf
best bet claim insurance, 199 deductible(assuming since s2 variants are still 199)
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf
Thanks to all these I dropped my S3 threads that are starting to popup I got a 30% off coupon at square trade and bought a ADH warranty.
The problem is that the att stores do not have them and you will have to ship it off I believe. In any event, a hassle. For those of you that get your phone go to ATT or wherever and slap a case on it You have 30 days on the case also. So what if it is not your ultimate case. Protect the phone! It is slippery!
I have mine in a TPU case (8 bucks) and a neoprene sleeve I've had for a while.
hawkeye2188 said:
I would've cried too, I almost had a drop today at work and my life flashed before my eyes. I don't have a case on mine, the beauty of it is too nice to cover. I will give you all permission to say I told you so if/when I drop my phone.
Click to expand...
Click to collapse
diztronic.com sells a semi-transparent grippy matte case for $10. Brand is highly regarded.
I get mine sometime this week, but I don't have a phone yet. I'll post pics.
Damn man, that sucks. I'm gonna baby the hell out of my phone, if I ever get it, until my Incipio Silicrylic Dual Pro arrives in a few days
Just ordered my Oppo and was hoping there was a seller in the US that sold some accessories as I need a case sooner than a couple weeks.
i havent been able to find any.. amazon doesnt seem to have any cases
only has found them on Ebay at $8 with a screen protector.. but took 3 weeks to come in
in for more options!!!
Looks like I will just have to order off eBay, but I was really needing something by next week. Doesn't look like I have any other options though.
i waited for my case. used it for two days and havent put it back on my phone. i just put on the screen protector and called it a day
im usually pretty good with my phones *knock of wood*
but if someone can chime in with more cases. that would be awesome!
Just want to chime in with some info.
I purchased the Note 10.1 2014 from Amazon. I made sure it was a Brand New one and paid the full price.
I got the item and the seal was broken on the box. No big deal "or so I thought" It then took 2 over the air update however now it would randomly reboot and restart.
I contact Amazon and they apologize and say they will ship me a New one overnight.
I pick that one up and same deal .. The Samsung seal is broken so I know it was an opened item. This is the 2nd one. I contacted Amazon and I will be getting a full refund. I will go to Best Buy and pick one up.
Can anyone here tell me is it common practice for Amazon to open these tablets before shipping the. They were all sold by amazon not a 3rd party seller. Needless to say I was highly upset.
I usually get my holiday shopping done at Amazon but not this year. This has left a really bad taste in my mouth. What are your experiences.
Should I be concerned.
Was the shipping package opened? It might be your courier who is opening up your tablet to inspect it.
NOPE..
CircleSquare said:
Was the shipping package opened? It might be your courier who is opening up your tablet to inspect it.
Click to expand...
Click to collapse
The shipping packing was intact both times. The tablets themselves were opened with a broken seal. I am debating on if I should send the the second one back however I am sending it back. At least If I go to Best Buy I have the satisfaction of knowing I am the only one who opened the box. Also a note... The 2nd one took 3 OTA updates when I took it out. Also the serial number seems to be good as it allowed me to get the perks. should i be concerned as to why the box was opened.
alynch75 said:
Just want to chime in with some info.
I purchased the Note 10.1 2014 from Amazon. I made sure it was a Brand New one and paid the full price.
I got the item and the seal was broken on the box. No big deal "or so I thought" It then took 2 over the air update however now it would randomly reboot and restart.
I contact Amazon and they apologize and say they will ship me a New one overnight.
I pick that one up and same deal .. The Samsung seal is broken so I know it was an opened item. This is the 2nd one. I contacted Amazon and I will be getting a full refund. I will go to Best Buy and pick one up.
Can anyone here tell me is it common practice for Amazon to open these tablets before shipping the. They were all sold by amazon not a 3rd party seller. Needless to say I was highly upset.
I usually get my holiday shopping done at Amazon but not this year. This has left a really bad taste in my mouth. What are your experiences.
Should I be concerned.
Click to expand...
Click to collapse
I am returning a unit I got from Amazon. and I was thinking the same thing. It had a problem with the case making creaking sounds when handled. Also I noted that the plastic protection on the sides wasn't present. This made me very suspicious. I wasn't going to paid new for a case problem that was a constant distraction. They send me another one and its fine. However, I thought about going to Best Buy instead of getting another one from Amazon. I guess the only reason to open one if it was dropped and they wanted to check to see if was broken, otherwise no it isn't a common practice for them or anyone else to open them. They are suppose to come fresh from factory, no seals broken.
Just have to be an informed buyer now-a-days.
Doc
I had the same issue. They sent me two units that had both seals broken. The third one had only one seal broken. The tablet is in perfect shape but i still complained until they gave me 20% off to keep it. It was on sale for 519 with 104 more off i figured id take a chance. So far no issues.
The strange thing about the open seals is that they were all opened in the same manner.. seemed odd that they would all have the same tear pattern.. not sure how to explain.
If you get an open seal and want a deal.. contact by chat and raise a little cain..
Sent from my SM-P600 using xda app-developers app
@op I have read some other people on amazon have had this happen to their 2014's too. Strange.
samwifi said:
I had the same issue. They sent me two units that had both seals broken. The third one had only one seal broken. The tablet is in perfect shape but i still complained until they gave me 20% off to keep it. It was on sale for 519 with 104 more off i figured id take a chance. So far no issues.
The strange thing about the open seals is that they were all opened in the same manner.. seemed odd that they would all have the same tear pattern.. not sure how to explain.
If you get an open seal and want a deal.. contact by chat and raise a little cain..
Sent from my SM-P600 using xda app-developers app
Click to expand...
Click to collapse
I did that they gave me a $40 credit. Should I keep the note or send it back. What do you guys think. My only fear is someone had it and botched a flash or something and sent it back. How can I tell if the firmware has been tampered with or of somone triggered the Knox counter or the flash counter.
they had the issue with the original note 10.1 a year ago. ithink someone replied that amazon's response was that they opened them to verify that the correct item was in the box before shipment. mine that i ordered last year was intact.
ok what do you think
samwifi said:
I had the same issue. They sent me two units that had both seals broken. The third one had only one seal broken. The tablet is in perfect shape but i still complained until they gave me 20% off to keep it. It was on sale for 519 with 104 more off i figured id take a chance. So far no issues.
The strange thing about the open seals is that they were all opened in the same manner.. seemed odd that they would all have the same tear pattern.. not sure how to explain.
If you get an open seal and want a deal.. contact by chat and raise a little cain..
Sent from my SM-P600 using xda app-developers app
Click to expand...
Click to collapse
madsquabbles said:
they had the issue with the original note 10.1 a year ago. ithink someone replied that amazon's response was that they opened them to verify that the correct item was in the box before shipment. mine that i ordered last year was intact.
Click to expand...
Click to collapse
Okay so what do you guys think. should i keep the 2nd one. it seems to have no issue other than the seal being broken. They only gave me a $40 credit. Should I just send them back and look elsewhere. really need some sound advice.
This happens with all at some point. I've been with Amazon for a few years now and only had this happen once I THINK. Yet I always try to make sure it has "PRIME" by it. I've had this happen with NewEgg. I still buy from them.
---------- Post added at 12:30 PM ---------- Previous post was at 12:29 PM ----------
alynch75 said:
Okay so what do you guys think. should i keep the 2nd one. it seems to have no issue other than the seal being broken. They only gave me a $40 credit. Should I just send them back and look elsewhere. really need some sound advice.
Click to expand...
Click to collapse
Well if it still has warranty and works flawless. Keep it. You got $40.
Zeblade said:
This happens with all at some point. I've been with Amazon for a few years now and only had this happen once I THINK. Yet I always try to make sure it has "PRIME" by it. I've had this happen with NewEgg. I still buy from them.
---------- Post added at 12:30 PM ---------- Previous post was at 12:29 PM ----------
Well if it still has warranty and works flawless. Keep it. You got $40.
Click to expand...
Click to collapse
Mine arrived from Amazon fine. If the table works fine & you got money back, then you are ahead of the game !
I bought 2 from Amazon. Had no problems at all. Seals were intact and they work great. Sounds like you are one lucky person. If yours works and you got money off then you got a better deal than me.
I had the same thing happen with every PC hard drive that I get from Amazon, too. They told me it's too easy be the manufacturer to put the wrong driven in the box, and then it becomes Amazon's problem one it's in the hands of the customer.
Sent from my SM-P600 using Tapatalk 4
I say keep it as well. I kept mine and am very happy. On thing you can do is register the tablet with samsung and i believe they will tell you if the tablet has been registered already.. giving you a sense if the tablet was really used at all.
Its so odd to me that the amazon reps did not tell me that opening packages was their standard or common practice. All three times they appologized.. and said they were escalating the issue to check inventory. And then gave we 20% off.. which i couldnt refuse. Why would this be a common practice? The label says "if this seal is broken.." basically dont keep it.. if this is a common practice, then they are ensuring a large number of returns since most people are extremely "non-technical" and will obey the sticker..
Sent from my SM-P600 using xda app-developers app
I remember people reporting this a month ago with the 2014 release. I just figured they were unlucky. I recently order two of the older model for some family friends and both seals were broken. Requested a return and shipped it back.
The whole "were making sure everything is in there" doesn't make sense to me. Samsung pretty much promises it is and assumes responsibility by putting the seal on in the first place. It just seems like amazon is asking for trouble. Maybe im missing something that someone will explain for me.
That is BS. It seems they are turning around and reselling returns. And here I have one in my cart at amazon
SUCCESS
Barsky said:
That is BS. It seems they are turning around and reselling returns. And here I have one in my cart at amazon
Click to expand...
Click to collapse
If its open when you get it. Call them and make them give you a credit or a discount. strange thing is we just ordered a Nexus 7 2013 version right after the Galaxy Note 10.1 2014.. Guess what the Nexus 7 2013 has all seals intact. So what is the big deal removing them from the Galaxy Note 10.1 2014
alynch75 said:
If its open when you get it. Call them and make them give you a credit or a discount. strange thing is we just ordered a Nexus 7 2013 version right after the Galaxy Note 10.1 2014.. Guess what the Nexus 7 2013 has all seals intact. So what is the big deal removing them from the Galaxy Note 10.1 2014
Click to expand...
Click to collapse
Yeah. Well, the upside is this is Amazon, and I can't imagine anywhere that makes returns easier. They pay return shipping for many reasons.
So, just got my Note 10.1 2014 from Amazon. One tab was broken, the flap not even tucked in. the box itself was properly sealed.
I can tell the protetive plastics were messed with. I do believe this was a returned item, but can't be sure. It's pretty annoying for such an expensive product and I may make them keep sending replacements until I get a properly sealed one. Haven't yet decided.
For that matter, I am not even decided if I Want this tab over the original note 10.1 I am replacing (if I keep this). sigh.
Anyway, it the ir blaster window on the top of your tabs raised vs flush to the bezel?
Also, with the black model, are the usb cable and ac adapter really White?
Thanks
They just replied to me offering 15% off. That's $82
Now, I have already found out the white cables with black unit is normal...That is how my brother's came from amazon (sealed). He says they did that on the S4 as well. Probably run by best buy to see how raised the IR window should be. This one seems like a lot. But for $82 off, could be well worth it.
Sprint just told me i can either take it into the store right now and get a loaner phone till the new one comes in OR i can keep it till the new one comes in late next week they claim. So screw the loaner phone ill take the screen protector off and have fun with it for 10 days or so till the new one comes in.
Seems like a good thing from sprint to give either a loaner phone or let you exchange it in store no matter where you bought it.
Are they recalling ALL of the note 7s?
Dave
Fairly sure it has to be working. If you break it and it stops working they will not honor it, almost certainly. Enjoy it but be safe with it.
---------- Post added at 04:41 PM ---------- Previous post was at 04:38 PM ----------
TT_Vert said:
Are they recalling ALL of the note 7s?
Dave
Click to expand...
Click to collapse
Yup.
https://news.samsung.com/global/statement-on-galaxy-note7
http://news.samsung.com/us/2016/09/02/samsung-establishes-u-s-product-exchange-program-galaxy-note7/
http://newsroom.sprint.com/news-releases/sprint-update-on-samsung-galaxy-note-7-exchange.htm
All I know is I just ripped the film screen protector off this one and no longer care about scratches. I bought the phone outright from Best buy so I might wait a little while and buy one of the newer models off eBay for a few hundred cheaper and get a full refund for this "defective" device.
Sent from my SM-N930P using XDA-Developers mobile app
I would love to just give this thing back. Between no longer having data/voice at the same time, problems w/ streaming audio on my 2013 kia I'm ready to go back to my note 3 w/ a note 5 ROM.
Dave
I wonder if they're gonna give me sh*t for purchasing two via Best Buy instead of them....
This phone has been great and I even hate to turn it in.
I guess I can start running caseless now too
I too will wait until next week.
It's not a mandatory recall, it's voluntary. However, I don't see why you wouldn't exchange it.
xbmoyx said:
All I know is I just ripped the film screen protector off this one and no longer care about scratches. I bought the phone outright from Best buy so I might wait a little while and buy one of the newer models off eBay for a few hundred cheaper and get a full refund for this "defective" device.
Click to expand...
Click to collapse
Its sucks there still sticking with the 14 day return policy. They told me i have to mail it to Samsung
parmend said:
Its sucks there still sticking with the 14 day return policy. They told me i have to mail it to Samsung
Click to expand...
Click to collapse
Did you contact Sprint or Best Buy? Everywhere I read it said the return policy is irrelevant in this case since it's a recall.
Sent from my SM-N930P using XDA-Developers mobile app
xbmoyx said:
Did you contact Sprint or Best Buy? Everywhere I read it said the return policy is irrelevant in this case since it's a recall.
Click to expand...
Click to collapse
Bestbuy, they told me that i would have to go through samsung if it was past 14 days. Mine is still less than a week . Hopefully they get the replacements in before my 14 days are up.
parmend said:
Bestbuy, they told me that i would have to go through samsung if it was past 14 days. Mine is still less than a week . Hopefully they get the replacements in before my 14 days are up.
Click to expand...
Click to collapse
Heck today was the 14th day for me. That doesn't make sense, what difference does it make? How would you go about getting the replacement from Samsung? I wonder if you have to return the phone to the place of purchase or can you take it to Sprint?
Sent from my SM-N930P using XDA-Developers mobile app
No 14 day thing i was told. The guy at sprint store told me it does not matter when i bought it or how long till it takes them to get them in. The 14 day restocking fee etc are all waived. And as said ill have fun with the phone but not abuse it just not worry about a tiny scratch.
And i bought mine on the website and the sotre will still take it back. If you dial *2 it will tell you all the ways to return it.
Itchiee said:
I wonder if they're gonna give me sh*t for purchasing two via Best Buy instead of them....
This phone has been great and I even hate to turn it in.
Click to expand...
Click to collapse
Noise is already being made by some that have bought from Best Buy. You have to deal with Best Buy from what I hear.
http://forums.androidcentral.com/sa...est-buy-note-7-recall-thread.html#post5388929
toenail_flicker said:
Fairly sure it has to be working. If you break it and it stops working they will not honor it, almost certainly. Enjoy it but be safe with it.
---------- Post added at 04:41 PM ---------- Previous post was at 04:38 PM ----------
Yup.
https://news.samsung.com/global/statement-on-galaxy-note7
http://news.samsung.com/us/2016/09/02/samsung-establishes-u-s-product-exchange-program-galaxy-note7/
http://newsroom.sprint.com/news-releases/sprint-update-on-samsung-galaxy-note-7-exchange.htm
Click to expand...
Click to collapse
I agree, if you bring in a busted phone you may be stuck.
Better safe than sorry especially if you are a power user. I am trading mines in for s7 edge tomorrow.
I went into BestBuy after dinner and got my exchange done with no issue. Knowing Sprints policy, the day you get a phone counts as day 1. So I had to return it today(Friday) even though Saturday is technically 14 days.
They were cool about it and said how they stopped selling them etc. They asked why I wanted to return it and I explained the lag and battery drain, plus the whole recall thing. They put the upgrade back on my line (I have a legacy pan with 2yr upgrades) and did the return. Got a full refund with no restocking fee and I got to keep the Gear Fit 2. Pretty cool of them.
Now I'm just gonna see what's on the horizon next.
Sent from my iPhone using Tapatalk
I just got back from Sprint with my new S7 edge. I see why they look similar. They claimed the new supply of note 7 will be in on Monday but doubt it.
Scararms said:
I just got back from Sprint with my new S7 edge. I see why they look similar. They claimed the new supply of note 7 will be in on Monday but doubt it.
Click to expand...
Click to collapse
Yeah that's way too fast. The recall was announced on Friday and they will get replacements on Monday which is a holiday?
I call BS. It might be old stock.
A good question is how can we tell that when we get a replacement, it's one with battery issues fixed?
So,
I purchased my oneplus 5 in less than an hour after launch and I put the welcome kit (which was discounted) in my cart so I could get an extra charger and a case to protect my phone. I was trying to checkout in a hurry and I saw that as I was trying to checkout the kit said out of stock, but I thought it would go ahead and charge me and send it to me when they got back in stock. I honestly was thinking the phone was about to sell out and wanted to get my purchase through.
So after my order was complete, I tried to go back and take time and noticed all the cases were "Out of Stock". In less than an hour after the phone launched (crazy right).
But then the day after launch everything was magically back in stock
But now to buy a case from Oneplus, you have to pay $30 or some idiotic price for shipping, unless of course you spend over $100. Seriously? And there are almost 0 cases to buy anywhere else.
This is my first time dealing with Oneplus. I do like the phone but the way this company handles launches on top of everything else I've read about them in the past is starting to make me wonder how this experience is going to go.
I could easily return the phone for a full refund, then buy another one, get the $20 discount on accessories and free shipping.. But I think that's stupid to have to go through all that. They should make things right for day 1 launch buyers Right?
I completely agree with you . Its frustrating that the cases were out-of-stock. After hammering away for an hour I did manage to get the car charger but seriously, they should offer free shipping (not expedited) for accessories. It's not like they are cheap.
Call me a pessimist, but did you contact them and ask if they could work with you on a discount for shipping, or did you just come immediately here to complain?
Why is XDA the cry fest of mobile enthusiasts sites?
I'm sorry you didn't get free shipping, and in a rush to order you decided to remove accessories from your cart, but I don't think you got screwed and I don't think an entire XDA pitty party forum post is in order either.
Same problem here
I was looking to buy 2 phones, one 6bg and one 8gb
I got to the checkout, having put the bundles and the phones in my cart.. and the bundles were out of stock... so i went back and removed them.
When i came back my 8gb was out of stock...
I ended up getting 2 6bg phones, now they are plenty good enough, but ... it was frustrating for sure
I've order over 6 phones over the years from oneplus, my last order was yesterday. I forgot to add a case to my order, so an hour later I contacted them to see if they could help me with the shipping. They said they couldn't, I was a bit irritated considering that I have spend a couple thousand on phones and they wouldn't help me. It was my mistake though, still kinda sucked!
Elnrik said:
Call me a pessimist, but did you contact them and ask if they could work with you on a discount for shipping, or did you just come immediately here to complain?
Why is XDA the cry fest of mobile enthusiasts sites?
I'm sorry you didn't get free shipping, and in a rush to order you decided to remove accessories from your cart, but I don't think you got screwed and I don't think an entire XDA pitty party forum post is in order either.
Click to expand...
Click to collapse
Yes, I actually did contact them via chat first (the day I purchased the phone). They told me that the promo on accessories only applies when you purchase a new phone and it didn't matter that I just purchased a new phone. And the only way to get free shipping is to spend at least $100.
Then I called them (yesterday). The first girl that answer "supposedly" couldn't hear me when she asked me my name and email. So she hung up on me. So I called back, the 2nd girl gave me the same generic answer as they did in chat.
I came on here to bring up this issue, because clearly Oneplus lied about being out of stock because they saw how much money they were loosing to people buying their phones at launch. How else do you explain them having accessories back in stock a day later?
XDA is a forum for mobile enthusiasts. If you can't voice your opinion about when a mobile company is jerking around consumers on here, where are you supposed to?
I ordered the phone at 12:01am on Tuesday morning, since they sold out of the early drop on launch day. I knew they were going to be having issues with stock when I woke up on Tuesday morning. I usually don't use a case as I've never dropped a phone, I usually put a DBrand skin on if it's slippery. With the way this thing charges, I only felt the need to buy the car charger after thinking about it. So thankfully I didn't run into any out of stock issues.
That being said, that was pretty ****ty of any company not working with someone when they were showing out of stock on accessories for launch day regardless if you bought many or nothing prior to this purchase. That's just bad business/customer service. I almost bought the 3T but waited for the 5 and so obviously this is my first phone with OnePlus. Though I was impressed that with their standard shipping I got it in 2 days from California to Philly.
Elnrik said:
Call me a pessimist, but did you contact them and ask if they could work with you on a discount for shipping, or did you just come immediately here to complain?
Why is XDA the cry fest of mobile enthusiasts sites?
I'm sorry you didn't get free shipping, and in a rush to order you decided to remove accessories from your cart, but I don't think you got screwed and I don't think an entire XDA pitty party forum post is in order either.
Click to expand...
Click to collapse
I'm on the exact situation of the OP, and I contacted them....
They changed the subject and never answered me the discount I asked for shipping