Database Users

NOTE 3 not picking up 3G signal.

hi everyone,
It's my first time i post on this forum, i am a noob.
In brief i just brought an GALAXY NOTE 3 (SM-N9005) a week ago from a seller but just yesterday i realized that my phone work only on GSM and can t pick up 3G signal at all even if i am in a area where there is cover. i searched the net hours and hours but didn t find a clear answer.
Please can someone figure out what is the problem and how to fix it.
Here are my information:
I am from Morocco,my operator is MEDITEL(i tried others operators here "INWI" and "IAM" it doesn t work either no 3G signal ), my Note 3 is under KitKat 4.4.2,
For more information about the phone look at the screenshots in the attachement.
The phone is STOCK not ROOTED i didn t mess anything yet.
The phone is from Spain and the carrier is Orange because at boot the is the orange boot logo.
It will be soo nice if anybody can help me. I really like my phone but if it doesn t work like it should its a shame. Here in morocco high end smartphones are expensive and no warranty unless you buy it from from samsung store where is more expensive.

Did you enter the APN settings?
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk

ShadowLea said:
Did you enter the APN settings?
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
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Click to collapse
Yes i tried i get G (GPRS) but the problem still there no 3G signal. I think the CSC might be the problem

_walid_ said:
Yes i tried i get G (GPRS) but the problem still there no 3G signal. I think the CSC might be the problem
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Yes it might be the problem with CSC, but:
- Did you try your SIM card with another smartphone and have success with the 3G connection?
- In the Phone INFO *Samsung* app, enter the Menu and select [Note 3] Fake Detector, tell me what does it say? What is the Diag Code?

vndnguyen said:
Yes it might be the problem with CSC, but:
- Did you try your SIM card with another smartphone and have success with the 3G connection?
- In the Phone INFO *Samsung* app, enter the Menu and select [Note 3] Fake Detector, tell me what does it say? What is the Diag Code?
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Click to collapse
-Yes, my sim card worked just fine in my sister's xperia S 3G with full bars.
-When i select note 3 fake detector it give me error and when i hit yes nothing happen.
One thing i noticed my IMEI in the box is the same in the back of the phone behind the battery BUT it s not the same when i dial *#06# even the serial number is different.

_walid_ said:
-Yes, my sim card worked just fine in my sister's xperia S 3G with full bars.
-When i select note 3 fake detector it give me error and when i hit yes nothing happen.
One thing i noticed my IMEI in the box is the same in the back of the phone behind the battery BUT it s not the same when i dial *#06# even the serial number is different.
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Click to collapse
1- This error related to my app. I will fix it soon. Sorry about that.
2- There is a big chance that your phone is a refurbished one. Because it has NONE manufacturing date, and the IMEI does not match with the one on the label.
Can you PM me full info from the Phone INFO app?
---------- Post added at 07:13 PM ---------- Previous post was at 06:26 PM ----------
I have looked at your screenshots you sent me.
Your device doesnt have manufacturing date and hardware revision info, so the big chance is that your phone is a refurbished one.
If you can return it to the shop where you bought, I think it is the best choice for you now.
Sorry to say about that.

_walid_ said:
-Yes, my sim card worked just fine in my sister's xperia S 3G with full bars.
-When i select note 3 fake detector it give me error and when i hit yes nothing happen.
One thing i noticed my IMEI in the box is the same in the back of the phone behind the battery BUT it s not the same when i dial *#06# even the serial number is different.
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Click to collapse
Hi mate,
I've just updated my app.
Could you please update the app from Play Store (v1.5.0), then enter the Menu and select '[Note 3] Fake Detector', and check for the Diag Code again?
Thank you.

vndnguyen said:
Hi mate,
I've just updated my app.
Could you please update the app from Play Store (v1.5.0), then enter the Menu and select '[Note 3] Fake Detector', and check for the Diag Code again?
Thank you.
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Ok i did what you said, and it gives me The Diag Code=0000
What does it mean?

_walid_ said:
Ok i did what you said, and it gives me The Diag Code=0000
What does it mean?
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Click to collapse
Ok 0000 means nothing new.
But did you see 2 warning messages? It is not a good one. Can you return it to the shop?

same problem with set like this now i can use 3/4g

vndnguyen said:
Ok 0000 means nothing new.
But did you see 2 warning messages? It is not a good one. Can you return it to the shop?
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I called the seller and he told me to bring back the phone so he can find what is the problem. For returning the phone i don t think he will accept, firstly ther is no warranty and secondly the phone was sealed with samsung,he didn t open the box then its not he's fault.
If he didn't fix it i will just live without 3G
Thanks a lot vndnguyen and sorry for wasting your time. Btw flashing another modem (CSC) wouldn't fix it?

nirutbst said:
same problem with set like this now i can use 3/4g
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can you please be more specific. You can use only 3/4G no 2G?or what?
My problem is when i switch to 3G only, i get "Selected network unavailable" even if i am in an area with 3G cover

Hi!
I have same problem.
I Live in Finland. 3 month I used DNA operator, was all perfect. Now I connect to Sonera and work only 2G connection.
I flashed 3 different ROM, flashed 2 different modem ROM, finally I flashed 4 files Poland ROM and use it like it is.
2G worked propertly, 3G don't connect.:crying:
Mobile broadband work correct at all settings.
Can't find way out...

Mobile Network not Available!

Hey Guys,
Just by chance, I found a cracked note 3 on the street today and brought it home. the screen all works but one problem is that I can't seem to connect to any mobile network. It is a Note 3 SM-N9005 which seems to have originally come from Vodafone australia.
The original sim was in it but it doesn't connect and I tried my Optus sim which also did not work. I tried to register on the network in the settings menu but it would just load and then not do anything. The settings show that it is disconnected from a network but still gets a signal.
When I try to call it also says mobile network unavailable! I have done a google search but to no avail. Most info is American but I am an Australian user.
I also get a circle icon with a dash through it in the status bar where there should be a network icon? I haven't owned many Samsungs before, so I would appreciate your help!!
I have attached some screenshots which show more info. CAN SOMEBODY HELP? I would really like to ressurect this awesome device! And if I succeed, then it will replace my current daily HTC One M7. THANKS in advance!
and no the phone is not stolen, i'm telling the truth. phone was reset and there is no evidence of any owner info. tried searching for google account, facebook account and that samsung apps account thing but nothing was there.

ttinjust96 said:
Hey Guys,
Just by chance, I found a cracked note 3 on the street today and brought it home. the screen all works but one problem is that I can't seem to connect to any mobile network. It is a Note 3 SM-N9005 which seems to have originally come from Vodafone australia.
The original sim was in it but it doesn't connect and I tried my Optus sim which also did not work. I tried to register on the network in the settings menu but it would just load and then not do anything. The settings show that it is disconnected from a network but still gets a signal.
When I try to call it also says mobile network unavailable! I have done a google search but to no avail. Most info is American but I am an Australian user.
I also get a circle icon with a dash through it in the status bar where there should be a network icon? I haven't owned many Samsungs before, so I would appreciate your help!!
IMEI is: 359093058436066
I have attached some screenshots which show more info. CAN SOMEBODY HELP? I would really like to ressurect this awesome device! And if I succeed, then it will replace my current daily HTC One M7. THANKS in advance! :laugh:
Click to expand...
Click to collapse
Why don`t you take it to the police, if you `found` it. I`am sure the original owner will appreciate that, as would you

gee2012 said:
Why don`t you take it to the police, if you `found` it. I`am sure the original owner will appreciate that, as would you
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it had no info on it looked like it was reset and thrown out of a moving car by the looks of it since the case was further down the road and i picked it up ;L

ttinjust96 said:
it had no info on it looked like it was reset and thrown out of a moving car by the looks of it since the case was further down the road and i picked it up ;L
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and also I don't know the mobile number since i can't connect to the network. so if i can find the owner i will return it but right now i have no information about where its come from except its from vodafone aus.

ttinjust96 said:
and also I don't know the mobile number since i can't connect to the network. so if i can find the owner i will return it but right now i have no information about where its come from except its from vodafone aus.
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Click to collapse
Not saying you had anything to do with it, but these kind of posts appear to be suspicsious

And remove imei number from your thread.

gee2012 said:
Not saying you had anything to do with it, but these kind of posts appear to be suspicsious
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Click to collapse
thats alright. but trust me i actually found it on the street like this haha. honestly if it was stolen i dont think i would be stupid enough to go onto xda and give out the imei number for people to discover its been stolen or something. :good:

Problem with my product code!!!!! Help

s4 9505 product code : not active - what does it mean ?
It it related with device problems (forgets wifi passwords, 4g connects but not working, etc)it tell mi that in Phone INFO ★Samsung★ APK.
link google play:
https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo&hl=it
please help!!!!
Sorry for my English.

Post the output from Phone Info. However, a product code of "not active" is a bad sign. Because when you see that, more than likely the IMEI is also gone. Phones like this usually require servicing, though the more experienced members of the forum will correct me if I'm wrong.

Thank's for answering!
This wat i see on the apk!

The imei its there!!

Great, now remove the pic so your IMEI doesn't get cloned. However, that's not all the information Phone Info provides. PDA and CSC information is useful, along with the model number Phone Info reports, compared to what the label beneath the battery says.

I was unlucky wen I bought this phone the first min board was dead won't turn on.
This screen shot it's from the second one bought online on the famous international site and i receive it within label!!!
Can i fix it or not? ??
Thanks

Strephon Alkhalikoi said:
Great, now remove the pic so your IMEI doesn't get cloned. However, that's not all the information Phone Info provides. PDA and CSC information is useful, along with the model number Phone Info reports, compared to what the label beneath the battery says.
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Click to collapse
SOFTWARE information

Based upon what you've provided, the firmware you should be using is here. The firmware you have on there is the German DBT firmware, based upon the CSC code in the screenshot.

[Q] Need Help Network not registered

i brought up refurbished Samsung S4 I9505 from china for my wife. i just make 1 call .after that i try to call it says "network not registered" . I TRY ALMOST tips and tricks that available on net but no progress. i update my phone Lollipop 5.0.1 but still got "network not registered". please anybody help me what can i do. i already try to flash MODEM but nothing change. i try service mode it shows "GSM900: Limited". but i see one thing sometimes its change to "GSM1800: Available" my phone make a call successfully. please friends tell me what can i do.

picky93 said:
i brought up refurbished Samsung S4 I9505 from china for my wife. i just make 1 call .after that i try to call it says "network not registered" . I TRY ALMOST tips and tricks that available on net but no progress. i update my phone Lollipop 5.0.1 but still got "network not registered". please anybody help me what can i do. i already try to flash MODEM but nothing change. i try service mode it shows "GSM900: Limited". but i see one thing sometimes its change to "GSM1800: Available" my phone make a call successfully. please friends tell me what can i do.
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Click to collapse
Refurbished and China seems Frankestein.

If it's a Frankenstein as Joku1981 suggests, run, don't walk, and get your money back.

Joku1981 said:
Refurbished and China seems Frankestein.
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what can i do now please help me. i upload pic about samsung info.

It's clearly not a Frankenstein, so that's good news. What carrier are you using?

In the first pic at the last line you can read imei cert:NA that mean that your phone has loose its imei certificat.
so you can return it and have your money back or give it to a sepecialized shop to push a new certificat with a box
PS: i have an i9500 and mine show : Imei cert: fail

@sentinelle20: "IMEI Certi: NA" is normal on the S4. I can confirm this because my S4 has the same readout and yet it works perfectly. On the S5 it may make a difference. See here for details.

Ok ggod to know...
in my working i9500 the last line says imei cert : pass

Strephon Alkhalikoi said:
It's clearly not a Frankenstein, so that's good news. What carrier are you using?
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i am using Mobilink but i tried all MM that available in Pakistan but mobile give same behavior. i am unable to understand why some time mobile registered on network and works fine? do you think its a hardware problem? give me any idea what can i do

Refresh my memory. The SIM works properly in another phone?

Strephon Alkhalikoi said:
Refresh my memory. The SIM works properly in another phone?
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yes my sim work,s fine in any phone , i tried many sim in my phone but result is same. please tell me why some time phone work properly ? do you think its a hardware problem? because i upgrade its room many time but same result.

If you've tried multiple SIM cards in the S4 and all of them aren't working, then you definitely have a hardware issue. Either the SIM card tray has died or the fault lies in the motherboard. From experience, replacing the SIM card tray is both the least expensive route and the easiest, being something that you can do yourself. Replacement trays cost about US$10, a small phillips screwdriver, a half hour of your time, and the foam pad that sits on top of the connector of the original tray.
You purchased this as a refurb unit however, so you should have a warranty of some sort. Take it back to where you got it from and have them look at it.

IMEI problem

So I bought an At&t branded s7 edge from Bestbuy (preorder) and decided to submit a request to at&t for an unlock code. I opened up the "about phone" and located the "IMEI information" tab and typed the IMEI listed, however I got an error that told me the IMEI was no a valid at&t IMEI, so i double checked the IMEI and it was typed in correctly. So I got to thinking maybe ill just check what the box says... Strangely the box has a DIFFERENT IMEI printed on it than what the software on the phone says. What do I do now?

Did the box have a seal when you got it from Bestbuy? You could take it to them and show them the issue to see what they say. It sucks that we no longer have a user replaceable battery or you could have checked under the battery to see if the printed IMEI matches the one on the box.

VICosPhi said:
Did the box have a seal when you got it from Bestbuy? You could take it to them and show them the issue to see what they say. It sucks that we no longer have a user replaceable battery or you could have checked under the battery to see if the printed IMEI matches the one on the box.
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Yeah the box was sealed. *#06# also reports the IMEI the same as the software. The Box IMEI also comes back as an invalid At&t IMEI... I'm at a loss for words....

tdesbien31 said:
Yeah the box was sealed. *#06# also reports the IMEI the same as the software. The Box IMEI also comes back as an invalid At&t IMEI... I'm at a loss for words....
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That's crazy! When you login to your ATT account, what IMEI does it show? Maybe try calling ATT and see if they can help.

IMEI Drama
I have a similar problem... bought an unlocked verizon s7 at a store kiosk in a mall in Fort Lauderdale and transferred my Alpha's sim to it. AT&T, however, doesn't recognize the IMEI. It seems that until I get the IMEI issue fixed I can't use MMS... Since I have a working SIM I can use the phone, but a call to AT&T support got me a response of, "sorry, sucks to be you..." I'm not sure how to get an IMEI recognized by AT&T, any suggestions?

I think the problem is that you guys are inputting the last two digits from the IMEI on the box, hence invalid output.
Don't forget only 15 digits from left to right!