Database Users

Dell refunded my money, Didn't tell me... Weird.

HOT news!!!
I was refunded my money via online banking. It's very strange!
I check my order online daily to make sure when and if my DVP have shipped. My order is still on the dell website and shows that it's still in production.
However, the weirdest thing is that I was refunded my money when I checked my online-banking account today. I also have no records of it on my account that I ordered anything from dell recently. Absoluetly no records at all. Not even a purchase or a cancelation. All I know is that I have the $500.00 money back for odd some reason.
I don't know whether this means they're going to cancel my order online without telling me because they no longer have my money.
I purchased with a debit card. My account is healthy as hell.
Anyone have this happened to them before?

dont spend that money what dell does is charges your card for the order initially but since you arent getting a device they can only put a temp hold on the amount after a few days your card issuer releases the hold but right when youyr device is gonna ship dell will charge you again. so make sure that money is there.

They did that too me too, but my bank has been doing this to me for almost every thing I buy thats over $100. I guess the bank just does that to make sure the charges aren't fraudulent or something. Eventually the money gets charged again but sometimes it takes up to a week after I even receive the thing.
I do have a student account though.

yourlife said:
They did that too me too, but my bank has been doing this to me for almost every thing I buy thats over $100. I guess the bank just does that to make sure the charges aren't fraudulent or something. Eventually the money gets charged again but sometimes it takes up to a week after I even receive the thing.
I do have a student account though.
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SHAUN231 said:
dont spend that money what dell does is charges your card for the order initially but since you arent getting a device they can only put a temp hold on the amount after a few days your card issuer releases the hold but right when youyr device is gonna ship dell will charge you again. so make sure that money is there.
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They're both right. Dell does place a hold to make sure you have the funds when you place the order, which essentially shows up as a "charge" on your account, but when the hold expires (usually a week), the money is back in your account because it was never really taken out. When the device is shipped, the account will actually be debited for the amount, so yes, as Shaun231 said, don't spend the money or there will be an error when Dell debits it for real during shipping.
I am hoping they ship the bloody device soon. I'm getting tired of refreshing the order status page on Dell.com

dhafiz said:
They're both right. Dell does place a hold to make sure you have the funds when you place the order, which essentially shows up as a "charge" on your account, but when the hold expires (usually a week), the money is back in your account because it was never really taken out. When the device is shipped, the account will actually be debited for the amount, so yes, as Shaun231 said, don't spend the money or there will be an error when Dell debits it for real during shipping.
I am hoping they ship the bloody device soon. I'm getting tired of refreshing the order status page on Dell.com
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My friend who works for dell said sdome will be shipped tomorrow he always give me correct info. he said the problem they are having is microsoft wanting replacement devices for their store and dell wants the online orders stock to be fulfilled so there fighting over who has to wait online or store. I say store

SHAUN231 said:
My friend who works for dell said sdome will be shipped tomorrow he always give me correct info. he said the problem they are having is microsoft wanting replacement devices for their store and dell wants the online orders stock to be fulfilled so there fighting over who has to wait online or store. I say store
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Nice, I hope your friend is right and some ship tomorrow. I agree, store should wait

dhafiz said:
Nice, I hope your friend is right and some ship tomorrow. I agree, store should wait
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I hope mine gets shipped tomorrow. I ordered it almost exactly when it became available online.

i mean people should just be happy to get a replacement battery after using my hd7 and my surrond at home I notice they both have the wifi issue as the dvp was reported to have. So i assume its software.

SHAUN231 said:
i mean people should just be happy to get a replacement battery after using my hd7 and my surrond at home I notice they both have the wifi issue as the dvp was reported to have. So i assume its software.
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That's weird - is this a broader issue that has been posted on the HD7 and Surround forums? I had the HD7 for 2 weeks and it had no problems connecting to (and staying connected to, after waking from sleep/lock) my secured wireless network.

yourlife said:
I hope mine gets shipped tomorrow. I ordered it almost exactly when it became available online.
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I assume they will ship by order number (which is assigned chronologically)... What were the last three digits of your order number? Mine is 813.

dhafiz said:
I assume they will ship by order number (which is assigned chronologically)... What were the last three digits of your order number? Mine is 813.
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358 . I really hope mine gets shipped tomorrow.

yourlife said:
358 . I really hope mine gets shipped tomorrow.
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Ergh! youlife 1, dhafiz 0.
Let us know if yours gets shipped tomorrow. I'll be holding my breath. Btw, what was the estimated delivery date on your order?

Thanks for the heads up! LOL i didn't even notice that the money went back to my account.

I guess I beat you guys. Mines 334.
Sent from my HTC Desire HD using XDA App

Oh I forgot. I ordered on the 1st as everyone else here have, but my estimate ship dat is on December 18th.how odd is that.I don't know if these order number are indicative of shipping dates.if they were, why is my number lower but shipped at a later date.?
lemonspeakers said:
I guess I beat you guys. Mines 334.
Sent from my HTC Desire HD using XDA App
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Sent from my HTC Desire HD using XDA App

lemonspeakers said:
Oh I forgot. I ordered on the 1st as everyone else here have, but my estimate ship dat is on December 18th.how odd is that.I don't know if these order number are indicative of shipping dates.if they were, why is my number lower but shipped at a later date.?
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You need to get to the thousand (last 4 digits) or beyond to compare. eg:7714 (714) is earlier than 8114 (114)

3746 is moi I want a ship date of tomorrow so I can get it friday afternoon and play with it and type a paper on it just cause I can =)

domineus said:
3746 is moi I want a ship date of tomorrow so I can get it friday afternoon and play with it and type a paper on it just cause I can =)
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Haha same here!
The last 4 of mine are 0813.

dhafiz said:
Haha same here!
The last 4 of mine are 0813.
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9360 here.
Should have mine on the 14th in either case!
To be honest I hope the Dell Venue Pro sales help up those WinPho 7 numbers.

0358, if you need 4 digits.
Sent from my HTC Magic using XDA App

Motorola Person called

A Motorola person called just a few minutes ago and told that my order would be canceled because of it not going through their system. My card got a pre-auth. The order status still hasn't changed but this is a total disappointment!
NOT HAPPY!
maybe its time to get an IPAD2 tomorrow.

Did you get in on the 600 coupon deal?

you should have asked if it was due to a bank issue and settled it before getting off the phone. Most of the time issues like this are due to bank issues, not merchant ones

I talked to a woman at corporate yesterday about a problem I was having (being charged for the gel case which was suppose to be free) they didn't mention anything to me about my order having a problem. That doesn't mean I'll get it though, still haven't received a tracking number.. says March 1 or March 2 delivery..

generic.imitation said:
Did you get in on the 600 coupon deal?
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Yes , the 25% off coupon

dipsy1849 said:
Yes , the 25% off coupon
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What time did you place it, just out of curiosity?

parrotheadmjb said:
What time did you place it, just out of curiosity?
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I was in the first batch of 25% coupon users...soon enough!

Either way, for those worried about not receiving a tracking number. I didn't receive one for a separate order I placed the next day for full price (it was only an accessory) but either way it says delivery on March 2 or March 3. No tracking # or shipping confirmation.

dipsy1849 said:
maybe its time to get an IPAD2 tomorrow.
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Don't punish yourself over this!

parrotheadmjb said:
Either way, for those worried about not receiving a tracking number. I didn't receive one for a separate order I placed the next day for full price (it was only an accessory) but either way it says delivery on March 2 or March 3. No tracking # or shipping confirmation.
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Please keep us updated when either one ships to see if they are handling the discounted orders differently.

dipsy1849 said:
A Motorola person called just a few minutes ago and told that my order would be canceled because of it not going through their system. My card got a pre-auth. The order status still hasn't changed but this is a total disappointment!
NOT HAPPY!
maybe its time to get an IPAD2 tomorrow.
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Did you try to reorder over the phone?

jm9843 said:
Don't punish yourself over this!
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hehe... just bitter. I cant deal with iOS after tasting android anyways.

ggoldfingerd said:
Did you try to reorder over the phone?
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No.. whats the number?

dipsy1849 said:
No.. whats the number?
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I meant when they called you to cancel it. I don't think you can do anything now, but you could try to call them back. The worst thing that could happen is that they say no.

dipsy1849 said:
hehe... just bitter. I cant deal with iOS after tasting android anyways.
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IOS.....? Yuck. Just kidding....actually not really. Can't stand it

dipsy1849 said:
A Motorola person called just a few minutes ago and told that my order would be canceled because of it not going through their system. My card got a pre-auth. The order status still hasn't changed but this is a total disappointment!
NOT HAPPY!
maybe its time to get an IPAD2 tomorrow.
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Click to collapse
Do you know the reason why was cancelled? Did they tell you why?

i called today to get the status of my order and was told they didn't have one yet and someone would call me back about it. not looking good!

If the Motorola rep person didn't specifically say that it was because of the coupon, it could have easily been a bank or credit card company issue that caused it.

martonikaj said:
If the Motorola rep person didn't specifically say that it was because of the coupon, it could have easily been a bank or credit card company issue that caused it.
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that would be my guess as well since many people have reported getting theres already or have found their tracking number on fedex.com by looking it up via reference number.

I seriously doubt this was the case with mine. I had a card full of $ and It had a pre-auth as well. Anyhow, I called CS again and they said that the order specialists would call me within 4 hours to tell me the sttus of the order(I didnt mention about the motorola lady calling me). So apparently, Motorola CS guys have no clue if my order was canceled. Not sure what to think!

"Complete" vs "estimated shipping november 15"

Ok so there are two statuses....what is the difference?

Probably no difference

jacklebott said:
Probably no difference
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then why have two different statuses lol? I would guess completed is either shipped or card charged, instead of pending charge

You forgot one. There's also pre-ordered... But these statuses shouldn't make any difference.
Sent from my teapot. :3

Foxy Roxy said:
You forgot one. There's also pre-ordered... But these statuses shouldn't make any difference.
Sent from my teapot. :3
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Pre-order is pretty much self explanatory=u get it when batch 2 comes out

Its the same thing. Complete means your order had been completed by Google Staff. Estimated shipping date means its been handed to UPS and they have determined an expected dilivery date.

lazarat said:
Pre-order is pretty much self explanatory=u get it when batch 2 comes out
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Lol um... Nope! I ordered 3-5min after N4 was made available and there are others wayyy after me that has complete / est shipping nov15th on their order status.
These status doesn't mean crap. I confirmed with 2 representative that my order will be shipped in 1-2 business days just like everyone else.
Sent from my teapot. :3

lazarat said:
Ok so there are two statuses....what is the difference?
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If what google said about same day shipping is true, then my guess is completed=shipping yesterday, 15th=shipping tomorrow (for all the utc-7+ ,people, it's the 14th where I am, though you could have deduced that already )

qpqpqp said:
Its the same thing. Complete means your order had been completed by Google Staff. Estimated shipping date means its been handed to UPS and they have determined an expected dilivery date.
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No, it means that they should be sending it then, not that they already have it.
Sent from my Nexus 7 using Tapatalk 2

Foxy Roxy said:
Lol um... Nope! I ordered 3-5min after N4 was made available and there are others wayyy after me that has complete / est shipping nov15th on their order status.
These status doesn't mean crap. I confirmed with 2 representative that my order will be shipped in 1-2 business days just like everyone else.
Sent from my teapot. :3
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I ordered that in less than 30 seconds after it became available and I am in pre-order status. For that reason I can't believe that I will have to wait for the next batch. I will get very angry if people ordered that after me got it before me. As soon as logs are kept and google have at least one computer available to sort the logs by time they should start dispatching with the first-come first-served patterns. Otherwise it is just unfair. I am so happy that you have confirmed that with 2 representatives. I sent an email to Google Play yesterday and I received a response saying that their records and my order id show that I will have the device shipped by the evening of 15/11. (this should be an automated reply by a bot that crawls your email and finds possible answers to your question - I say that because firstly I received the answer in 1-2 minutes and I don't believe that in such a busy day I had such a quick response and secondly the answer was close to what I asked but not exactly what I asked).

astalavista_thes said:
I ordered that in less than 30 seconds after it became available and I am in pre-order status. For that reason I can't believe that I will have to wait for the next batch. I will get very angry if people ordered that after me got it before me. As soon as logs are kept and google have at least one computer available to sort the logs by time they should start dispatching with the first-come first-served patterns. Otherwise it is just unfair. I am so happy that you have confirmed that with 2 representatives. I sent an email to Google Play yesterday and I received a response saying that their records and my order id show that I will have the device shipped by the evening of 15/11. (this should be an automated reply by a bot that crawls your email and finds possible answers to your question - I say that because firstly I received the answer in 1-2 minutes and I don't believe that in such a busy day I had such a quick response and secondly the answer was close to what I asked but not exactly what I asked).
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Google reps are even more retarded than tmobile reps. And yes i guess preorder is just a glitch. As long as they have charged you card showing in ur online banking u should be good. Mine still shows pending

im assuming that if the order processed(got to the result page), you got urself a nexus 4!.
complete, shipping on november, pre-ordered doesnt matter..?

UPS My Choice

Can anyone explain how this works? I'm very confused. I tried to sign up for it, but it couldn't find my name in any public records or something (Understandable, I just turned 16 around 45 minutes ago). After trying a bunch of different combinations, I finally put in my Moms name and it worked. It asked some questions to verify her identity. I was able to answer all of them, and in the questions, my dad's name was also mentioned, so it somehow knows the two of them are related.
So what now? Is it supposed to find my shipment automatically? My nexus is addressed to me, and I don't think I'm listed on the UPS Account. Would I need to add my name or something? How would I go about doing that?
I'm just confused about what it's supposed to actually even do. Is it supposed to automatically find packages being shipped to me before I get sent a tracking number or something? Why are so many people recommending signing up for it?
Thanks for answering!!

Basically if you have a UPS package that is being shipped to that address/person, UPS MY Choice will notify you in advance. In my experience I sometimes get notifications from UPS my Choice waaaaaay before the website/store (i.e. Amazon, PlayStore etc...) decides to send you a shipping notification.
It also gives you opportunities to hold the package for will call (free), change delivery ($5), deliver to UPS retail ($5).

I set this up tonight as well.
You can add "Other Household Members" to the address you initially set up (under your mom's name).
Initially I wasn't able to modify my shipment (wanted to pick up at a UPS store near work), and the online chat support told me it can take 90 minutes from when you signed up for packages in transit to reflect the new UPS My Choice status on your account.

Thanks for the answers guys. I saw someone in a different thread say something about "it tracks by address"? Is that true? Because then I wouldn't need to add my name.
So if I am understanding now, the moment a package is found bring shipped to my address (Any name, even if it isn't on the account) I'll get a notification email with the ability to track said package? And this email will most likely come before one from Google?
I still haven't gotten either a backorder email OR a shipping email, so this UPS thing is my only hope
Tapatalk² from my Optimus V

kcls said:
Thanks for the answers guys. I saw someone in a different thread say something about "it tracks by address"? Is that true? Because then I wouldn't need to add my name.
So if I am understanding now, the moment a package is found bring shipped to my address (Any name, even if it isn't on the account) I'll get a notification email with the ability to track said package? And this email will most likely come before one from Google?
I still haven't gotten either a backorder email OR a shipping email, so this UPS thing is my only hope
Tapatalk² from my Optimus V
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I doubt we're getting our orders anytime soon dude.

FatalityBoyZahy said:
I doubt we're getting our orders anytime soon dude.
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I'm kinda tending to think so too. I got my order in pretty early (11:45 on the dot) so I was holding out a last little bit of hope but I think it's gone now.
Tapatalk² from my Optimus V

kcls said:
I'm kinda tending to think so too. I got my order in pretty early (11:45 on the dot) so I was holding out a last little bit of hope but I think it's gone now.
Tapatalk² from my Optimus V
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I ordered it 11:37:01 EST. But eh, we get free shipping, so it's not SOO bad... I just don't know what I'm gonna do without a phone for the next week or two.

FatalityBoyZahy said:
I ordered it 11:37:01 EST. But eh, we get free shipping, so it's not SOO bad... I just don't know what I'm gonna do without a phone for the next week or two.
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Grab a tracphone or something from Walmart for like 10 bucks.
Tapatalk² from my Optimus V

So my delivery says Monday but when I click pick up at a ups location it changes to Tuesday ..what's up with that ?
Sent from my HTC VLE_U using xda app-developers app

icecicle said:
So my delivery says Monday but when I click pick up at a ups location it changes to Tuesday ..what's up with that ?
Sent from my HTC VLE_U using xda app-developers app
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What UPS location, local UPS Store or the sort facility that the package will pass thru prior to delivery. There maybe be additional steps to deliver it to the UPS Store.

jakejm79 said:
What UPS location, local UPS Store or the sort facility that the package will pass thru prior to delivery. There maybe be additional steps to deliver it to the UPS Store.
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To the first stop at the main sorting facility ..that's why I Dont get it
Sent from my HTC VLE_U using xda app-developers app

icecicle said:
To the first stop at the main sorting facility ..that's why I Dont get it
Sent from my HTC VLE_U using xda app-developers app
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That is a little weird, maybe they just want to make sure it will be available first thing in the morning or something, try calling UPS. I know I have been able to pick up items the same day they should have been delivered at the UPS sort facility, but I had to call and jump through some hoops to get it that same day.

jakejm79 said:
That is a little weird, maybe they just want to make sure it will be available first thing in the morning or something, try calling UPS. I know I have been able to pick up items the same day they should have been delivered at the UPS sort facility, but I had to call and jump through some hoops to get it that same day.
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I see.. you think I should officially change it on the website to pick up at the facility or just call them tomorrow when they open and try to see of they do it ?
Sent from my HTC VLE_U using xda app-developers app

I just called UPS when my thinkpad was coming from Shanghai, the day it was meant to be delivered (signature required) I wasn't going to be home till late, so I called them and even though it was out for delivery they said I could come get it from the sorting facility late that evening after the truck had returned.

Yea im trying to get it tomorrow instead of Monday cause there's no point in me picking it up Monday when they'll deliver it Lol
Sent from my HTC VLE_U using xda app-developers app

icecicle said:
Yea im trying to get it tomorrow instead of Monday cause there's no point in me picking it up Monday when they'll deliver it Lol
Sent from my HTC VLE_U using xda app-developers app
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I see, I've never tried that, my local sort facility normally doesn't receive items until after hours and they are sorted overnight and sent out for delivery the following day.

jakejm79 said:
I see, I've never tried that, my local sort facility normally doesn't receive items until after hours and they are sorted overnight and sent out for delivery the following day.
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yea that would be the ideal situation except they don't do deliveries saturday's but it should get there tonight and they are open tomorrow but idk if it'll be processed or anything

Not working for UPS I don't know for sure, but I suspect they dont process them prior to loading the trucks for delivery on Sunday night, maybe not all the staff work Friday/Saturday.

jakejm79 said:
Not working for UPS I don't know for sure, but I suspect they dont process them prior to loading the trucks for delivery on Sunday night, maybe not all the staff work Friday/Saturday.
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yea that's what i'm thinking, it's in knoxville tennessee right now so it won't be here till they close and probably won't even look at it tomorrow so monday it is i guess =/ i talked to a chat lady on UPS and she said they won't do anything before the first delivery date too

I got email notifications from My Choice with the tracking number but nothing in the APP.
The MyChoice Tab is basically an ad asking you to upgrade for $40 a year.
Am i supposed to copy and paste the tracking number from the my choice email and enter it manually in the tracking box?
If so, the App is pretty much useless to me. I would assume since its the same system, my "mychoice" account would be automatically updated.

Pre-order crash

...And..... It's down.... Can't say I'm surprised to see this happen
Sent from my Nexus 4 using XDA Free mobile app

frustrating to say the least

The cant manage nothing. Bad servers, bad support .. Its very sad that they tread the customers like this.

Strange how the site was okay to the last second and when it hit the time it died.

Yeah thats sad. Was going to order one but no no

Audioboxer said:
Strange how the site was okay to the last second and when it hit the time it died.
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Guess thousands of F5 presses will do that
Sent from my Nexus 4 using XDA Free mobile app

can't say i didn't predict this from happening

Probably they programmed a swap in the DNS and now is failing miserably

Actually, it's why I "don't" hate the invite system so much. Preorder either crash the server or take very very long time to arrive. It is a huge task for a small and new company to face so much demand.

Same I kind of expected a crap ton of people trying to get on and assumed it would go down, There actual site/forums are down as well. Like if you try to go to the forums it says OnePlus Forums
Saving some server resources for our account log in. Sorry for the trouble and check back in an hour! So I am assuming they shut the forums off to try and make getting to the preorder site better but obviously that didn't work.

I got to the confirmation step. When I hit continue to payment, i started getting connection errors. Still can't order
I can try to set up my pre order again, but it won't let me choose the state i live in for my address.

Now it just says
404 Not Found nginx when going to the site

All this work I'm doing to get a phone that is most likely going to have a crippling touch screen defect. Curse you nexus 6 price!

The site is back online but button does not work.

Lol, I'm only doing this because the Nexus 6 is so expensive.
Has anyone gotten through by chance? I was so close! It said my estimated shipping time was 1 week before the server crashed. Now I can't even fill in my state, and my pre order set up has been cleared

Got mine pre-ordered.
2 week wait

I got through. Shipping time was quoted as one week. When I finally got the page to load the state wasn't loading and I had to be patient and wait. When I got the confirmation page and click to go to paypal it 404d and luckily I clicked back and then next again and it went to paypal fine.

TwinkyOfHope said:
Lol, I'm only doing this because the Nexus 6 is so expensive.
Has anyone gotten through by chance? I was so close! It said my estimated shipping time was 1 week before the server crashed. Now I can't even fill in my state, and my pre order set up has been cleared
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You're a "lucky" one to get that far.

Audioboxer said:
Got mine pre-ordered.
2 week wait
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really I still can't get to the site very well yet

bbgarnett said:
really I still can't get to the site very well yet
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It came up showing my order as blank (I saved my pre-order yesterday), but I just hit continue to payment and once paypal loaded everything was okay.