Database Users

Dell refunded my money, Didn't tell me... Weird.

HOT news!!!
I was refunded my money via online banking. It's very strange!
I check my order online daily to make sure when and if my DVP have shipped. My order is still on the dell website and shows that it's still in production.
However, the weirdest thing is that I was refunded my money when I checked my online-banking account today. I also have no records of it on my account that I ordered anything from dell recently. Absoluetly no records at all. Not even a purchase or a cancelation. All I know is that I have the $500.00 money back for odd some reason.
I don't know whether this means they're going to cancel my order online without telling me because they no longer have my money.
I purchased with a debit card. My account is healthy as hell.
Anyone have this happened to them before?

dont spend that money what dell does is charges your card for the order initially but since you arent getting a device they can only put a temp hold on the amount after a few days your card issuer releases the hold but right when youyr device is gonna ship dell will charge you again. so make sure that money is there.

They did that too me too, but my bank has been doing this to me for almost every thing I buy thats over $100. I guess the bank just does that to make sure the charges aren't fraudulent or something. Eventually the money gets charged again but sometimes it takes up to a week after I even receive the thing.
I do have a student account though.

yourlife said:
They did that too me too, but my bank has been doing this to me for almost every thing I buy thats over $100. I guess the bank just does that to make sure the charges aren't fraudulent or something. Eventually the money gets charged again but sometimes it takes up to a week after I even receive the thing.
I do have a student account though.
Click to expand...
Click to collapse
SHAUN231 said:
dont spend that money what dell does is charges your card for the order initially but since you arent getting a device they can only put a temp hold on the amount after a few days your card issuer releases the hold but right when youyr device is gonna ship dell will charge you again. so make sure that money is there.
Click to expand...
Click to collapse
They're both right. Dell does place a hold to make sure you have the funds when you place the order, which essentially shows up as a "charge" on your account, but when the hold expires (usually a week), the money is back in your account because it was never really taken out. When the device is shipped, the account will actually be debited for the amount, so yes, as Shaun231 said, don't spend the money or there will be an error when Dell debits it for real during shipping.
I am hoping they ship the bloody device soon. I'm getting tired of refreshing the order status page on Dell.com

dhafiz said:
They're both right. Dell does place a hold to make sure you have the funds when you place the order, which essentially shows up as a "charge" on your account, but when the hold expires (usually a week), the money is back in your account because it was never really taken out. When the device is shipped, the account will actually be debited for the amount, so yes, as Shaun231 said, don't spend the money or there will be an error when Dell debits it for real during shipping.
I am hoping they ship the bloody device soon. I'm getting tired of refreshing the order status page on Dell.com
Click to expand...
Click to collapse
My friend who works for dell said sdome will be shipped tomorrow he always give me correct info. he said the problem they are having is microsoft wanting replacement devices for their store and dell wants the online orders stock to be fulfilled so there fighting over who has to wait online or store. I say store

SHAUN231 said:
My friend who works for dell said sdome will be shipped tomorrow he always give me correct info. he said the problem they are having is microsoft wanting replacement devices for their store and dell wants the online orders stock to be fulfilled so there fighting over who has to wait online or store. I say store
Click to expand...
Click to collapse
Nice, I hope your friend is right and some ship tomorrow. I agree, store should wait

dhafiz said:
Nice, I hope your friend is right and some ship tomorrow. I agree, store should wait
Click to expand...
Click to collapse
I hope mine gets shipped tomorrow. I ordered it almost exactly when it became available online.

i mean people should just be happy to get a replacement battery after using my hd7 and my surrond at home I notice they both have the wifi issue as the dvp was reported to have. So i assume its software.

SHAUN231 said:
i mean people should just be happy to get a replacement battery after using my hd7 and my surrond at home I notice they both have the wifi issue as the dvp was reported to have. So i assume its software.
Click to expand...
Click to collapse
That's weird - is this a broader issue that has been posted on the HD7 and Surround forums? I had the HD7 for 2 weeks and it had no problems connecting to (and staying connected to, after waking from sleep/lock) my secured wireless network.

yourlife said:
I hope mine gets shipped tomorrow. I ordered it almost exactly when it became available online.
Click to expand...
Click to collapse
I assume they will ship by order number (which is assigned chronologically)... What were the last three digits of your order number? Mine is 813.

dhafiz said:
I assume they will ship by order number (which is assigned chronologically)... What were the last three digits of your order number? Mine is 813.
Click to expand...
Click to collapse
358 . I really hope mine gets shipped tomorrow.

yourlife said:
358 . I really hope mine gets shipped tomorrow.
Click to expand...
Click to collapse
Ergh! youlife 1, dhafiz 0.
Let us know if yours gets shipped tomorrow. I'll be holding my breath. Btw, what was the estimated delivery date on your order?

Thanks for the heads up! LOL i didn't even notice that the money went back to my account.

I guess I beat you guys. Mines 334.
Sent from my HTC Desire HD using XDA App

Oh I forgot. I ordered on the 1st as everyone else here have, but my estimate ship dat is on December 18th.how odd is that.I don't know if these order number are indicative of shipping dates.if they were, why is my number lower but shipped at a later date.?
lemonspeakers said:
I guess I beat you guys. Mines 334.
Sent from my HTC Desire HD using XDA App
Click to expand...
Click to collapse
Sent from my HTC Desire HD using XDA App

lemonspeakers said:
Oh I forgot. I ordered on the 1st as everyone else here have, but my estimate ship dat is on December 18th.how odd is that.I don't know if these order number are indicative of shipping dates.if they were, why is my number lower but shipped at a later date.?
Click to expand...
Click to collapse
You need to get to the thousand (last 4 digits) or beyond to compare. eg:7714 (714) is earlier than 8114 (114)

3746 is moi I want a ship date of tomorrow so I can get it friday afternoon and play with it and type a paper on it just cause I can =)

domineus said:
3746 is moi I want a ship date of tomorrow so I can get it friday afternoon and play with it and type a paper on it just cause I can =)
Click to expand...
Click to collapse
Haha same here!
The last 4 of mine are 0813.

dhafiz said:
Haha same here!
The last 4 of mine are 0813.
Click to expand...
Click to collapse
9360 here.
Should have mine on the 14th in either case!
To be honest I hope the Dell Venue Pro sales help up those WinPho 7 numbers.

0358, if you need 4 digits.
Sent from my HTC Magic using XDA App

2nd Batch of Nexus 4

Can anyone tell or guess when is the 2nd batch of Nexus 4 going to available?
Hope next time there is enough inventory to meet such a huge demand

anupsahu said:
Can anyone tell or guess when is the 2nd batch of Nexus 4 going to available?
Hope next time there is enough inventory to meet such a huge demand
Click to expand...
Click to collapse
Someone posted in the other thread that they called the play store and the lady on the other end told him to check back in 3 days...
Not sure we're going to get much surer than that.
Even if we do, I'd take it with a grain of salt.
I called last night at about 2AM EST and they told me the Nexus 4 would go on sale at 9AM PST.
Lo and behold, it was sold out by the time I got on and checked around 850AM PST.
:/

Google outed the order page at 830 AM PST, there was a timeframe of about 2 minutes before their servers got hit hard and flooded, I had my phone in cart 5 minutes after the page went live, and I couldnt complete the purchase for another half hr, before then it was errors and non responsive google wallet popups when trying to check out.

djkinetic said:
Google outed the order page at 830 AM PST, there was a timeframe of about 2 minutes before their servers got hit hard and flooded, I had my phone in cart 5 minutes after the page went live, and I couldnt complete the purchase for another half hr, before then it was errors and non responsive google wallet popups when trying to check out.
Click to expand...
Click to collapse
Same thing with me, I tried to purchase it at 11:40 EST time and it took a good 20 minutes before I could complete the order because of the google wallet errors.

Who knows, Google guy said they will be trying to get more stock "in the coming weeks".
You can never tell with paper launches...
I can see why they wouldn't do pre-orders with these stock levels though, there's no good way to handle tens of thousands of pre-orders if you are only getting a few hundred in stock. You could just ship according to order time (although they completely failed to do this with the N7) but then you might still have the problem of pre-orders waiting for weeks or months after shipping starts if stock is very limited.
LG is probably cranking out Optimus G's as fast as they can while having one or two people slowly assembling Nexus 4's in the corner....

Do you realize how everything you said is retarded?
You think they had a few hundred in stock?
You think LG is manufacturing more Optimus G than Nexus4?

rubenswing said:
Have a look at this link:
https://plus.google.com/u/0/106515095432315677569/posts/fAA6PNbUxCK
Click to expand...
Click to collapse
If that source is legit; 3 days

**** GOOGLE PURE SLOPPINESS Should've had there **** together before they decided to start selling..

MatAuc12 said:
Do you realize how everything you said is retarded?
You think they had a few hundred in stock?
You think LG is manufacturing more Optimus G than Nexus4?
Click to expand...
Click to collapse
Most people don't even know it exists, let alone were hammering the website to beat the rush. Tell me compared to iphone nuts how many people do you think were hammering Play store all night to buy them out so fast? I'll I doubt they even had a ten thousand for North America or a thousand for Canada. There's a reason Google will never release numbers. They could prove me wrong...
Somehow I suspect that the Bell's launch of the Optimus G here had as much or more stock as the Google had Nexus 4 in Canada.
Selling out in minutes when relatively few people were even trying to get one screams paper launch.

djkinetic said:
Google outed the order page at 830 AM PST, there was a timeframe of about 2 minutes before their servers got hit hard and flooded, I had my phone in cart 5 minutes after the page went live, and I couldnt complete the purchase for another half hr, before then it was errors and non responsive google wallet popups when trying to check out.
Click to expand...
Click to collapse
Seems consistent with my experience. I got in there within about 20 seconds of the page going up and just clicked through and completed the transaction - I was shocked that it actually worked. Obviously beating the news had a great deal to do with it (as did having wallet all set up).
I did notice the coming soon and in stock messages tended to go back and forth over the next 10-20 minutes. Maybe they had issues updating all their mirrors or something.

They should have set it up like:
no more than 2 phones per a google account. someone getting 10 orders of four phones is flat out wrong.
set up a que. you're assigned a number when you add the device to the cart and can make the purchase, using the rules above, when you're number is up.
seems pretty fair.

bfspider said:
no more than 2 phones per a google account. someone getting 10 orders of four phones is flat out wrong.
Click to expand...
Click to collapse
They really let people make multiple orders of several phones and suck up stock like that? What a mess.
Please people don't reward those jerks by buying the phones from them at inflated prices. Myself I hate buying 2nd-hand because you're asking for trouble if you need warranty service.

They should simply accept pre Orders!
Sent from my Apple iPhone using Tapatalk 2

espionage724 said:
If that source is legit; 3 days
Click to expand...
Click to collapse
That would be great, but almost to good to be true

I heard the there not sold out it says coming soon for me not 2-3 weeks like it usually would
Sent from my Galaxy Nexus using xda app-developers app

haloimplant said:
They really let people make multiple orders of several phones and suck up stock like that? What a mess.
Please people don't reward those jerks by buying the phones from them at inflated prices. Myself I hate buying 2nd-hand because you're asking for trouble if you need warranty service.
Click to expand...
Click to collapse
Apparently from the link above, yeah
Kinda hurts the folks like us who just want one, or, two for a friend/gf/wife/husband/etc/whatever...
If there will be more in three days, which make is Friday, then I can wait.
One would think, being, el google, that the smart people there would have stuff like this figured out already.

derPianist said:
They should simply accept pre Orders!
Click to expand...
Click to collapse
I wonder if the stock is so limited that pre-orders would be an even bigger mess.
Doing it this way it will just be very hard to order one as stock trickles in. "OMG people it is flying off the shelves!"
With preorders it could be possible that it takes several weeks or even months to ship out all the preorders as stock comes in. In that case the rage and frustration would really boil over. "We are doing our best to fill orders *whimper*"

haloimplant said:
I wonder if the stock is so limited that pre-orders would be an even bigger mess.
Doing it this way it will just be very hard to order one as stock trickles in. "OMG people it is flying off the shelves!"
With preorders it could be possible that it takes several weeks or even months to ship out all the preorders as stock comes in. In that case the rage and frustration would really boil over. "We are doing our best to fill orders *whimper*"
Click to expand...
Click to collapse
I guess I would be better off feeling better with a pre-order + payment on a first come, first served basis than having to deal with the way the Play Store was running today.

bfspider said:
I guess I would be better off feeling better with a pre-order + payment on a first come, first served basis than having to deal with the way the Play Store was running today.
Click to expand...
Click to collapse
Wouldn't it have just been a mess on pre-order day instead?

derPianist said:
They should simply accept pre Orders!
Sent from my Apple iPhone using Tapatalk 2
Click to expand...
Click to collapse
Preorders failed completely with the nexus 7 which is probably why they are trying something else. Unfortunately it still doesn't work.
At least with the 7 preorder you could actually place an order even though deliveries were then either delayed, sent to incorrect addresses or sent out last come first served.
Sent from my Nexus 7 using Tapatalk 2

"Complete" vs "estimated shipping november 15"

Ok so there are two statuses....what is the difference?

Probably no difference

jacklebott said:
Probably no difference
Click to expand...
Click to collapse
then why have two different statuses lol? I would guess completed is either shipped or card charged, instead of pending charge

You forgot one. There's also pre-ordered... But these statuses shouldn't make any difference.
Sent from my teapot. :3

Foxy Roxy said:
You forgot one. There's also pre-ordered... But these statuses shouldn't make any difference.
Sent from my teapot. :3
Click to expand...
Click to collapse
Pre-order is pretty much self explanatory=u get it when batch 2 comes out

Its the same thing. Complete means your order had been completed by Google Staff. Estimated shipping date means its been handed to UPS and they have determined an expected dilivery date.

lazarat said:
Pre-order is pretty much self explanatory=u get it when batch 2 comes out
Click to expand...
Click to collapse
Lol um... Nope! I ordered 3-5min after N4 was made available and there are others wayyy after me that has complete / est shipping nov15th on their order status.
These status doesn't mean crap. I confirmed with 2 representative that my order will be shipped in 1-2 business days just like everyone else.
Sent from my teapot. :3

lazarat said:
Ok so there are two statuses....what is the difference?
Click to expand...
Click to collapse
If what google said about same day shipping is true, then my guess is completed=shipping yesterday, 15th=shipping tomorrow (for all the utc-7+ ,people, it's the 14th where I am, though you could have deduced that already )

qpqpqp said:
Its the same thing. Complete means your order had been completed by Google Staff. Estimated shipping date means its been handed to UPS and they have determined an expected dilivery date.
Click to expand...
Click to collapse
No, it means that they should be sending it then, not that they already have it.
Sent from my Nexus 7 using Tapatalk 2

Foxy Roxy said:
Lol um... Nope! I ordered 3-5min after N4 was made available and there are others wayyy after me that has complete / est shipping nov15th on their order status.
These status doesn't mean crap. I confirmed with 2 representative that my order will be shipped in 1-2 business days just like everyone else.
Sent from my teapot. :3
Click to expand...
Click to collapse
I ordered that in less than 30 seconds after it became available and I am in pre-order status. For that reason I can't believe that I will have to wait for the next batch. I will get very angry if people ordered that after me got it before me. As soon as logs are kept and google have at least one computer available to sort the logs by time they should start dispatching with the first-come first-served patterns. Otherwise it is just unfair. I am so happy that you have confirmed that with 2 representatives. I sent an email to Google Play yesterday and I received a response saying that their records and my order id show that I will have the device shipped by the evening of 15/11. (this should be an automated reply by a bot that crawls your email and finds possible answers to your question - I say that because firstly I received the answer in 1-2 minutes and I don't believe that in such a busy day I had such a quick response and secondly the answer was close to what I asked but not exactly what I asked).

astalavista_thes said:
I ordered that in less than 30 seconds after it became available and I am in pre-order status. For that reason I can't believe that I will have to wait for the next batch. I will get very angry if people ordered that after me got it before me. As soon as logs are kept and google have at least one computer available to sort the logs by time they should start dispatching with the first-come first-served patterns. Otherwise it is just unfair. I am so happy that you have confirmed that with 2 representatives. I sent an email to Google Play yesterday and I received a response saying that their records and my order id show that I will have the device shipped by the evening of 15/11. (this should be an automated reply by a bot that crawls your email and finds possible answers to your question - I say that because firstly I received the answer in 1-2 minutes and I don't believe that in such a busy day I had such a quick response and secondly the answer was close to what I asked but not exactly what I asked).
Click to expand...
Click to collapse
Google reps are even more retarded than tmobile reps. And yes i guess preorder is just a glitch. As long as they have charged you card showing in ur online banking u should be good. Mine still shows pending

im assuming that if the order processed(got to the result page), you got urself a nexus 4!.
complete, shipping on november, pre-ordered doesnt matter..?

UPS My Choice

Can anyone explain how this works? I'm very confused. I tried to sign up for it, but it couldn't find my name in any public records or something (Understandable, I just turned 16 around 45 minutes ago). After trying a bunch of different combinations, I finally put in my Moms name and it worked. It asked some questions to verify her identity. I was able to answer all of them, and in the questions, my dad's name was also mentioned, so it somehow knows the two of them are related.
So what now? Is it supposed to find my shipment automatically? My nexus is addressed to me, and I don't think I'm listed on the UPS Account. Would I need to add my name or something? How would I go about doing that?
I'm just confused about what it's supposed to actually even do. Is it supposed to automatically find packages being shipped to me before I get sent a tracking number or something? Why are so many people recommending signing up for it?
Thanks for answering!!

Basically if you have a UPS package that is being shipped to that address/person, UPS MY Choice will notify you in advance. In my experience I sometimes get notifications from UPS my Choice waaaaaay before the website/store (i.e. Amazon, PlayStore etc...) decides to send you a shipping notification.
It also gives you opportunities to hold the package for will call (free), change delivery ($5), deliver to UPS retail ($5).

I set this up tonight as well.
You can add "Other Household Members" to the address you initially set up (under your mom's name).
Initially I wasn't able to modify my shipment (wanted to pick up at a UPS store near work), and the online chat support told me it can take 90 minutes from when you signed up for packages in transit to reflect the new UPS My Choice status on your account.

Thanks for the answers guys. I saw someone in a different thread say something about "it tracks by address"? Is that true? Because then I wouldn't need to add my name.
So if I am understanding now, the moment a package is found bring shipped to my address (Any name, even if it isn't on the account) I'll get a notification email with the ability to track said package? And this email will most likely come before one from Google?
I still haven't gotten either a backorder email OR a shipping email, so this UPS thing is my only hope
Tapatalk² from my Optimus V

kcls said:
Thanks for the answers guys. I saw someone in a different thread say something about "it tracks by address"? Is that true? Because then I wouldn't need to add my name.
So if I am understanding now, the moment a package is found bring shipped to my address (Any name, even if it isn't on the account) I'll get a notification email with the ability to track said package? And this email will most likely come before one from Google?
I still haven't gotten either a backorder email OR a shipping email, so this UPS thing is my only hope
Tapatalk² from my Optimus V
Click to expand...
Click to collapse
I doubt we're getting our orders anytime soon dude.

FatalityBoyZahy said:
I doubt we're getting our orders anytime soon dude.
Click to expand...
Click to collapse
I'm kinda tending to think so too. I got my order in pretty early (11:45 on the dot) so I was holding out a last little bit of hope but I think it's gone now.
Tapatalk² from my Optimus V

kcls said:
I'm kinda tending to think so too. I got my order in pretty early (11:45 on the dot) so I was holding out a last little bit of hope but I think it's gone now.
Tapatalk² from my Optimus V
Click to expand...
Click to collapse
I ordered it 11:37:01 EST. But eh, we get free shipping, so it's not SOO bad... I just don't know what I'm gonna do without a phone for the next week or two.

FatalityBoyZahy said:
I ordered it 11:37:01 EST. But eh, we get free shipping, so it's not SOO bad... I just don't know what I'm gonna do without a phone for the next week or two.
Click to expand...
Click to collapse
Grab a tracphone or something from Walmart for like 10 bucks.
Tapatalk² from my Optimus V

So my delivery says Monday but when I click pick up at a ups location it changes to Tuesday ..what's up with that ?
Sent from my HTC VLE_U using xda app-developers app

icecicle said:
So my delivery says Monday but when I click pick up at a ups location it changes to Tuesday ..what's up with that ?
Sent from my HTC VLE_U using xda app-developers app
Click to expand...
Click to collapse
What UPS location, local UPS Store or the sort facility that the package will pass thru prior to delivery. There maybe be additional steps to deliver it to the UPS Store.

jakejm79 said:
What UPS location, local UPS Store or the sort facility that the package will pass thru prior to delivery. There maybe be additional steps to deliver it to the UPS Store.
Click to expand...
Click to collapse
To the first stop at the main sorting facility ..that's why I Dont get it
Sent from my HTC VLE_U using xda app-developers app

icecicle said:
To the first stop at the main sorting facility ..that's why I Dont get it
Sent from my HTC VLE_U using xda app-developers app
Click to expand...
Click to collapse
That is a little weird, maybe they just want to make sure it will be available first thing in the morning or something, try calling UPS. I know I have been able to pick up items the same day they should have been delivered at the UPS sort facility, but I had to call and jump through some hoops to get it that same day.

jakejm79 said:
That is a little weird, maybe they just want to make sure it will be available first thing in the morning or something, try calling UPS. I know I have been able to pick up items the same day they should have been delivered at the UPS sort facility, but I had to call and jump through some hoops to get it that same day.
Click to expand...
Click to collapse
I see.. you think I should officially change it on the website to pick up at the facility or just call them tomorrow when they open and try to see of they do it ?
Sent from my HTC VLE_U using xda app-developers app

I just called UPS when my thinkpad was coming from Shanghai, the day it was meant to be delivered (signature required) I wasn't going to be home till late, so I called them and even though it was out for delivery they said I could come get it from the sorting facility late that evening after the truck had returned.

Yea im trying to get it tomorrow instead of Monday cause there's no point in me picking it up Monday when they'll deliver it Lol
Sent from my HTC VLE_U using xda app-developers app

icecicle said:
Yea im trying to get it tomorrow instead of Monday cause there's no point in me picking it up Monday when they'll deliver it Lol
Sent from my HTC VLE_U using xda app-developers app
Click to expand...
Click to collapse
I see, I've never tried that, my local sort facility normally doesn't receive items until after hours and they are sorted overnight and sent out for delivery the following day.

jakejm79 said:
I see, I've never tried that, my local sort facility normally doesn't receive items until after hours and they are sorted overnight and sent out for delivery the following day.
Click to expand...
Click to collapse
yea that would be the ideal situation except they don't do deliveries saturday's but it should get there tonight and they are open tomorrow but idk if it'll be processed or anything

Not working for UPS I don't know for sure, but I suspect they dont process them prior to loading the trucks for delivery on Sunday night, maybe not all the staff work Friday/Saturday.

jakejm79 said:
Not working for UPS I don't know for sure, but I suspect they dont process them prior to loading the trucks for delivery on Sunday night, maybe not all the staff work Friday/Saturday.
Click to expand...
Click to collapse
yea that's what i'm thinking, it's in knoxville tennessee right now so it won't be here till they close and probably won't even look at it tomorrow so monday it is i guess =/ i talked to a chat lady on UPS and she said they won't do anything before the first delivery date too

I got email notifications from My Choice with the tracking number but nothing in the APP.
The MyChoice Tab is basically an ad asking you to upgrade for $40 a year.
Am i supposed to copy and paste the tracking number from the my choice email and enter it manually in the tracking box?
If so, the App is pretty much useless to me. I would assume since its the same system, my "mychoice" account would be automatically updated.

Google canceled my order for no reason !

I preordered 32gb Black pixel XL the minute it was announced on the 4th.
Everything went through fine and I got a confirmation email of the order.
Then I notice that there are no funds on hold in my account .
I think nothing of it and figure they will hold funds when it ships .
Fast forward to Monday the 17th .
I call customer service to inquire when I should receive my phone and why there isn't a hold on my bank account for the funds.
They tell me that I should receive the phone between the 26-28 of October .
And that I will be charged when it ships.
That my order is processing and every is fine .
Last night I get an email from Google saying that my order has been cancelled.
It states to reason as to why ....
So I call customer service , they tell me its a billing issue and transfer me to google wallet .
We verify that my billing and mailing addresses match and they do .
Next we get on a 3 way call with my bank to see if their were any declines from their end .
Once again nothing , the bank has no record of google ever making any attempt to charge it hold funds.
The customer service representative from wallet says " well everything looks fine , so you should go ahead and place an order again "
I said to them it's sold out , how do you want me to do that .
They had no answer for that .
Then she transfered me to the ordering department .
I went back and forth with them about what took place , they escalated it to a tier 2 person , in which they told me to join the waiting list .
This is complete bull**** , they canceled my order for no reason and now I have to get on a waiting list for a phone that i ordered and got confirmation was shipping next week .
What can I do at this point ?
Thanks
Sent from my Nexus 6P using XDA Premium HD app

That sucks. One thing to try is pleading on twitter. Many companies hate when you make something public on social media so you may get a better response.

Same thing happened to my order. Came in to work today to the cancelled order email. Contacted them via phone and chat and was told something happened in the system and a bunch of orders got cancelled and that there was nothing they could do about it. Absolutely ridiculous! Having ordered over two weeks ago only to get on a wait list now and probably not get the free VR headset!? Really wish this was a regular retail store so I could take my business elsewhere.

Mickle187 said:
Same thing happened to my order. Came in to work today to the cancelled order email. Contacted them via phone and chat and was told something happened in the system and a bunch of orders got cancelled and that there was nothing they could do about it. Absolutely ridiculous! Having ordered over two weeks ago only to get on a wait list now and probably not get the free VR headset!? Really wish this was a regular retail store so I could take my business elsewhere.
Click to expand...
Click to collapse
I was on the phone with them for an hour .
Do you feel like they can make this right at all ?
Going to call again today after work , they need to do something here
Sent from my Nexus 6P using XDA Premium HD app

sitnlow4life said:
I was on the phone with them for an hour .
Do you feel like they can make this right at all ?
Going to call again today after work , they need to do something here
Sent from my Nexus 6P using XDA Premium HD app
Click to expand...
Click to collapse
So far it doesn't seem like it. All I have been told is that I need to get on the wait list. That is unacceptable as it looks like it will push the order out 1-2months and we would be screwed out of the VR headset. I just called back myself to try talking to someone else or a manager if needed. They said they had to check on something and they would call me back in 5 minutes (we shall see if they do).
The only acceptable resolution for me is for them to reinstate the order and get it shipped out soon as well as still providing the codes for the headsets . After committing to spend over $1600 with Google for two phones I think that is fair on my part.

If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.

frch0603 said:
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
Click to expand...
Click to collapse
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.

frch0603 said:
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
Click to expand...
Click to collapse
You will get a hard inquiry in your credit report, that was the reason I didn't finance.
Sent from my SM-N910V using Tapatalk

Mickle187 said:
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
Click to expand...
Click to collapse
Ya, you think they would just force an order in, even if they have to add it to the next batch, just put it in reserve.
---------- Post added at 07:39 PM ---------- Previous post was at 07:33 PM ----------
bazofia said:
You will get a hard inquiry in your credit report, that was the reason I didn't finance.
Sent from my SM-N910V using Tapatalk
Click to expand...
Click to collapse
Yes you will, that is the only down side, so make sure you have no problem with your credit being affected by that.

Mickle187 said:
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
Click to expand...
Click to collapse
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.

Mickle187 said:
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
Click to expand...
Click to collapse
That's where they left off with me last night.
Escalated and awaiting an email ... Meanwhile the phone launches at best buy and Verizon tomorrow.
Really weighing out my options at the moment to make sure I don't left in the dark.
Sent from my Nexus 6P using XDA Premium HD app

yeah, really blows. I don't want any other phone but really need a new one. I really don't want to buy from VZW or anyone else with their fingers in things. Worst case I wait until they are available again but I am still going to be very bitter about being screwed out of 2 VR headsets.

google pre order system works backwards.

Same thing happened to me today at 3pm. I had google finance and pre ordered the phone on October 4th and all of the sudden it got cancelled.

There seems to be a lot on canceled orders on here alone. I wonder if it scales up with everyone that pre-ordered? If it does, could it be google canceled random people due to low supply?

Reely said:
Same thing happened to me today at 3pm. I had google finance and pre ordered the phone on October 4th and all of the sudden it got cancelled.
Click to expand...
Click to collapse
Does your order show cancelled in the order history on Google store website?
Sent from my Nexus 6P using Tapatalk

thafngame24 said:
Does your order show cancelled in the order history on Google store website?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Yes, it does. :/

Mickle187 said:
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
Click to expand...
Click to collapse
just a heads up. I called Google the other day to ask about the pre order promotion. I said specifically that I wanted to take advantage of it but was afraid that I would miss it because the window was closing.
The rep from Google told me not to worry that "no matter when you order, if you get this phone, you get a headset".
Verizon seems to be doing the same thing. I called them and they gave me a promo code over the phone they said you just need to activate a phone to use the promo. Doesn't seem to matter when you buy.
I think it was setup this way just to build hype.
Sent from my SM-G935V using XDA-Developers mobile app

jjayzx said:
There seems to be a lot on canceled orders on here alone. I wonder if it scales up with everyone that pre-ordered? If it does, could it be google canceled random people due to low supply?
Click to expand...
Click to collapse
It definitely isn't everyone. I have a buddy who ordered one the same day and he also financed with Google. His order has not been cancelled as of now. Granted he did get the regular Pixel so maybe it is related to the XL only?
They claimed to me on the phone that two nights ago at 3am something happened and the orders had issues/got cancelled and that it happened to many orders.
---------- Post added at 01:21 PM ---------- Previous post was at 01:16 PM ----------
madmaverickmatt said:
just a heads up. I called Google the other day to ask about the pre order promotion. I said specifically that I wanted to take advantage of it but was afraid that I would miss it because the window was closing.
The rep from Google told me not to worry that "no matter when you order, if you get this phone, you get a headset".
Verizon seems to be doing the same thing. I called them and they gave me a promo code over the phone they said you just need to activate a phone to use the promo. Doesn't seem to matter when you buy.
I think it was setup this way just to build hype.
Sent from my SM-G935V using XDA-Developers mobile app
Click to expand...
Click to collapse
Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...

Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...[/QUOTE]
Hum, I do not see it listed anymore either.
My spider sense tells me i was lied to yesterday.
Damn.
Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...[/QUOTE]
OK , Update:
I just got off a chat with Google and this is what they said:
Raul D10:44 AM
Thanks for contacting Google Support. My name is Raul D.
Matthew 10:44 AM
Hi, Im matthew
Raul D10:44 AM
Hello Matthew!
Matthew 10:45 AM
Good morning, I called yesterday and expressed that I was interested in taking part in teh preorder promo, but that I didnt think that I would be able to make teh cut seeing as teh 128gb version is sold out.
Matthew 10:46 AM
The Rep told me that It didnt matter when I ordered teh phone that I would get a free headset as long as I was on teh waitlist. Can you please verify this for me?
Matthew 10:46 AM
Please forgive my spelling.
Raul D10:47 AM
I'd really like to see if I can assist.
Matthew 10:47 AM
Thank you
Raul D10:47 AM
You're welcome.
Raul D10:47 AM
Please let me've a look in to it.
Raul D10:48 AM
US customers who pre order a Pixel or Pixel XL from Google Store or Project Fi will receive a promotional code for a Daydream View at no cost.
Raul D10:48 AM
This promotional code is only redeemable through the Google Store.
Raul D10:49 AM
Daydream View will NOT ship with the Pixel device.
Raul D10:49 AM
A separate email with the subject "Your Daydream View VR headset" will be sent to you after your order confirmation email which will include more details in regards to the promotion [EXAMPLE].
Matthew 10:49 AM
OK , That works, but how about if you missed the preorder because your on the wait list?
Raul D10:50 AM
This outlines that you should receive your promotional code approximately four weeks after your device ships.
Raul D10:50 AM
The promotion has no definitive end date and is only valid while supplies last. Codes will expire 12/31/2016.
Matthew 10:52 AM
ok, cool, so even if I do not place the order by yesterday 10/19/2016, as long as I order and have my device before the coupon code expires on 12/31/2016 than I should still receive the promo code for a free vr headset. Correct.
Raul D10:53 AM
I'm sorry, this is only valid while supplies last.
Matthew 10:54 AM
OK, so as long as I order my device when it becomes available, and while supplies last I should still get a promo code e-mailed to me? Is that accurate?
Raul D10:54 AM
Yes.
Matthew 10:55 AM
Wonderful, thank you, so it doesn't technically need to be a pre-order, its just a while supplies last promo effectively then. Thank you, That makes me feel better.
Raul D10:56 AM
You're welcome.
Raul D10:56 AM
I'm glad I could assist.
Matthew 10:56 AM
Thank you for your time this morning.
Raul D10:56 AM
You're welcome.
Raul D10:56 AM
It looks like you're all set.
So yes it looks liek were all set as long as we get teh device before they run out of headsets lol.