Galaxy note 3 problem - Galaxy Note 3 Q&A, Help & Troubleshooting

Hey guys i Just buy used sm n9005.
I noticed at home that imei and SN numbers on box and sticker under battery are same but soft say other on phone info. My note 3 working good and log into network i can call sms etc.
Should i care?
I get jig if IT will help.
Sry for my low English.

Lagu7 said:
Hey guys i Just buy used sm n9005.
I noticed at home that imei and SN numbers on box and sticker under battery are same but soft say other on phone info. My note 3 working good and log into network i can call sms etc.
Should i care?
I get jig if IT will help.
Sry for my low English.
Click to expand...
Click to collapse
Need to determine if software has changed, or if anything has been done to the device,
brand new?
Refurb?
Used?
Stock OS?
so many reasons..
For now, I wouldn't JTAG or try anything until you've established why it is different.

Well the sell-man did write good imei on warranty card and wrong on bill xD It used latest xeo firmware.
I get new clean warranty card so i cant know about history of that phone :/
At kies It said xxx firmware.
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The phone working perfect Just that imei an SN

Lagu7 said:
Well the sell-man did write good imei on warranty card and wrong on bill xD It used latest xeo firmware.
I get new clean warranty card so i cant know about history of that phone :/
At kies It said xxx firmware.View attachment 2994184View attachment 2994186View attachment 2994187
The phone working perfect Just that imei an SN
Click to expand...
Click to collapse
It's possible the retailer has refurbished it (replaced motherboard), if he has gave you a new warranty and it works, I wouldn't worry too much about it.
Or you could just ask for you money back and go get one directly from Samsung

Lagu7 said:
Well the sell-man did write good imei on warranty card and wrong on bill xD It used latest xeo firmware.
I get new clean warranty card so i cant know about history of that phone :/
At kies It said xxx firmware.View attachment 2994184View attachment 2994186View attachment 2994187
The phone working perfect Just that imei an SN
Click to expand...
Click to collapse
Can you post all screenshots from Phone INFO ★Samsung★ app?
And also go to the Menu > 'Refurbishment Check' and show the result?

The check result does say. Your phone has missing some important hardware info. And also your phone doesn't have "Headset Connect counter" in the USAGE HISTORY section.

What i Should do than?

Lagu7 said:
What i Should do than?
Click to expand...
Click to collapse
Return to shop and request a refund if possible. Otherwise use it as it is, no problem.

Ok thanks, i understand that i cant use samsung warranty service with this device right? Just the shop where i buy?

Related

[Q] Galaxy s4 DEAD !

hello all ..
my Gt-I9505 is dead . i don't no if the problem come from the screen or the mother card .
photo :
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do you think I can try to send my phone to samsung? but knox is 0x1
ybanks87 said:
do you think I can try to send my phone to samsung? but knox is 0x1
Click to expand...
Click to collapse
In which country do you live? In several countries like Germany there's a warranty by law. So if your device broke within the first 6 months after buying you can return it to the shop, where you've bought it. Independent of the knox status this warranty is valid in case of hardware defects.
If you don't have that warranty, you should try it to send it back to Samsung. What do you have to lose? Your phone is broken and unusable anyway.
musv said:
In which country do you live? In several countries like Germany there's a warranty by law. So if your device broke within the first 6 months after buying you can return it to the shop, where you've bought it. Independent of the knox status this warranty is valid in case of hardware defects.
If you don't have that warranty, you should try it to send it back to Samsung. What do you have to lose? Your phone is broken and unusable anyway.
Click to expand...
Click to collapse
Yeah you right . i live in france . and the shop is Pixmania.com . thanx you
ok samsung reclame me $ 70 to repair my phone because they fall on the knox ... I thought the fact that he died at the hardware level my phone was still under warranty? and if I do not give $ 70 they destroy. OMG WTF??
ybanks87 said:
ok samsung reclame me $ 70 to repair my phone because they fall on the knox ... I thought the fact that he died at the hardware level my phone was still under warranty? and if I do not give $ 70 they destroy. OMG WTF??
Click to expand...
Click to collapse
Don't necessary need to accept this ...
If flashing stock Samsung firmware does not solve your problem, it must be HW and then you should be covered bye EU law!
You also flash wrong firmware, claim it was a update through KIES that failed and play dump for the rest
Mittaa said:
Don't necessary need to accept this ...
If flashing stock Samsung firmware does not solve your problem, it must be HW and then you should be covered bye EU law!
You also flash wrong firmware, claim it was a update through KIES that failed and play dump for the rest
Click to expand...
Click to collapse
yeah good idea thanx you so much

Not Registered on Network

we write original imei with box. phone is ok. working. if i install original stock firmware or custom, phone said to me "not registered on the network." when try to make call. and we write original imei with box. phone fix again. but i cant install firmware
Phone i9500
Rom: Stock 4.3
*#0011# IMEI CERTI FAIL
How can i fix it? Anybody idea?
Dial *#06# and tell me if appears the same numbers of ur box
My imei and phone original imei is same
bloodypuppet said:
My imei and phone original imei is same
Click to expand...
Click to collapse
check the product code of your phone.
also check the csc code
i had exactly the same problem with an s3
i check and.try so many modems.and.different csc
Compare the product code and imei in the phone with that under the battery not the box
Sent from my GT-I9505 using xda app-developers app
The product code on my s3 was GT-I9300MBDO2U when I unlocked and degraded the phone using z3x when I plugged the phone into lies it said phone not supported. I changed the product code to GT-I9300MBDBTU using the z3x box, I kept the imei and s/n original as on the sticker under the battery. Now when I plug the phone into kies the phone is recognised and will update as normal. I've also done the same to my I9505 which was on orange.
Hope this helps
Sent from my GT-I9505 using xda app-developers app
Debranded not degraded
Sent from my GT-I9505 using xda app-developers app
bloodypuppet said:
we write original imei with box. phone is ok. working. if i install original stock firmware or custom, phone said to me "not registered on the network." when try to make call. and we write original imei with box. phone fix again. but i cant install firmware
Phone i9500
Rom: Stock 4.3
*#0011# IMEI CERTI FAIL
How can i fix it? Anybody idea?
Click to expand...
Click to collapse
same problem on my GT-i9500
View attachment 2559681
But I can use 3G and +HSPA ... no calls or SMS ...
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:crying:
i have the same problem galaxy s premier gt i9260 when try to call gives this msg not registered on network
when i hit *#0011# found IMEI CERTI: FAIL
is there any solution please ?
imei cert fail on my Samsung galaxy s4 i9500
Joku1981 said:
Dial *#06# and tell me if appears the same numbers of ur box
Click to expand...
Click to collapse
357196054683409/01
Plzz help me.....what to do now??

[Q] Wifi not turning on, contradicting model number

I recently got a GS4 from China and noticed the WiFi was not turning on... it is going though the notion with "turning on..." displayed on screen and not doing anything else.
After reading around on the internet I saw it maybe a firmware issue. So after doing some research I decide flashing it maybe the best solution to the the problem. After spending like a couple of hours ensuring I got the correct version of the firmware I got everything ready but when I put it in download mode I realized I maybe the wrong one.
(From Phone Info Samsung app)
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Sticker under battery says its the I9500...
In download mode I notice that is said that the model of the phone was SGH-I337 the AT&T I9505. Which confused me and made me want to check which firmware to get. The 3rd image doesn't really make sense based on what I have read along with fact that the first image calls the phone the i9500 but the 5th image shows the i9505 qualcomm processor. Also on the 1st image what is "jflteatt" under the device type?
I'm not sure what to do now, any help would be most appreciated.
Sorry to tell you this but you bought an S4 Clone.
From your screenshots its obvious its a clone.
I have an i9500 and the Phone Info screen you uploaded does not exist on my phone.
Sorry again.
kies
Gboss01 said:
Sorry to tell you this but you bought an S4 Clone.
From your screenshots its obvious its a clone.
I have an i9500 and the Phone Info screen you uploaded does not exist on my phone.
Sorry again.
Click to expand...
Click to collapse
Kies recognizes it... I wouldn't have expected it to load up in kies if it was a clone.
Gboss01 said:
Sorry to tell you this but you bought an S4 Clone.
From your screenshots its obvious its a clone.
I have an i9500 and the Phone Info screen you uploaded does not exist on my phone.
Sorry again.
Click to expand...
Click to collapse
That's an app, it's called phone info Samsung, u can find it on google play. Don't rush to conclusions if u are not sure of what u are saying.
Sent from Galaxy S4
bump
mogleyzw said:
bump
Click to expand...
Click to collapse
The solutions I see are:
- Wipe all and flash android 4.3 TGY-I9500ZSUCMK3 through ODIN -> HERE
or if give ya error
- Wipe all and flash android 4.4.2 TGY-I9500ZSUDNB3 through ODIN-> HERE
~ Myzrael ~ said:
That's an app, it's called phone info Samsung, u can find it on google play. Don't rush to conclusions if u are not sure of what u are saying.
Sent from Galaxy S4
Click to expand...
Click to collapse
How bout you dont jump to conclusions too bud!
I have a mate who bought an "S4" from China, paid $130, and it looked the same but when we compared it against my i9500 it was littered with errors in the device info. The fake also only got EDGE and couldn't pick up 3G or HSPA.
In me saying the OP has probably got a fake I was not trying to belittle him but just make him aware.
Look nicely at the pics, the product is shown as "jflteatt" but its supposed to be a i9500...
jflteatt = the AT&T i9505 not an i9500
"Sticker under the battery says i9500" but device info says jflteatt. I seriously doubt Samsung would have let something like that slip through their Quality Control.
Maybe the OP can post us a pic of his about screen and not some phone info shots from an app available on the Google store.
That would end the debate.
@op sorry for derailing your thread. Have you tried getting into Download mode or Recovery Mode? My mates fake had a chinese recovery.

to the experts , is my phone unlocked ?

hii evrybody,
first i can't contact the seller because i buy it from my freind who bought it from another country ... he is a reliable seller and he always buy from him
well the phone was amazing smooth , great camera and all , just like any other galaxy S5
but one time i put my IMEI number into ( imei.info ) and boom the web cite says that this imei is for a Note 4
i cheaked the imei with *#06# and it's the same on the back of the phone
another freind say to me dial *#1234# and if the last 3 numbers from each line are the same that mean that the software isn't edited and it's official
well this is the result ....
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ANOTHER WIERED THING !!!
when i put it into download mode it says product name that this is a SM-G900P
but on device info it says that this is G900F
so my questions are :
in case of realising android M by samsung will i have any problems by updating it ?
is my phone G900P or G900F ?
what is this phone and how the seller could do that ?
can i flash it just like any other phone whitout loosing the sim-unlock ?? and should i use G900P or G900F ROM ?
what is this phone and was i getting fooled by buying it ??
is it unlocked or not ? :/
i just want to undrestand this phone and learn more
can you edit your post? the giant red text is silly
-PiLoT- said:
can you edit your post? the giant red text is silly
Click to expand...
Click to collapse
done
If it says G900P in download mode, that's the model you have
well , then why it says that this is g900F on device info
and will i loose sim unlock if i flash it
+
i just notice that i can't find wifi hotspot on settings like any other s5
Have a read through the forums, there are a good few others with the same thing, G900F on device info, the box, the sticker under the battery etc, but in download mode it says a different model, and that is the correct model
*Detection* said:
Have a read through the forums, there are a good few others with the same thing, G900F on device info, the box, the sticker under the battery etc, but in download mode it says a different model, and that is the correct model
Click to expand...
Click to collapse
i am new in the forum :v
can you help me to find a post wich explains this case
Nothing to explain, they are sold as a popular model when they are not actually that model at all, just to make sales most likely
Doesn't matter about being new to the forum, you know how to read lol
*Detection* said:
Nothing to explain, they are sold as a popular model when they are not actually that model at all, just to make sales most likely
Doesn't matter about being new to the forum, you know how to read lol
Click to expand...
Click to collapse
i just want to know if my device is unlockedor not
will i lose sim unlock or not if i flash it ??
HELP ???

In back of the glass s8 said it's SM-G950U Model but in about phone it's SM-G9500?

I've been worry because it's already june but I still didn't get the Oreo update so i take a look at my phone and fininds something's off. fyi i bought this phone a secondhand.
so in the back of the phone it says my phone model is sm-g950u but on about phone it says Sm-G9500, and my samsung pay is in hongkong language. so on my understanding my hardware is US but my software is chinese?
anything i can do to make my phone oreo? should i flash it? if yes then should i use the g950u or g9500?
your phone's imei from settings, is the same with one on the back ? use "Phone Info" apk, to see what hardware you have. and from there you should know what firmware to flash
Switiz said:
your phone's imei from settings, is the same with one on the back ? use "Phone Info" apk, to see what hardware you have. and from there you should know what firmware to flash
Click to expand...
Click to collapse
Yes, the IMEI is the same in about phone and back glass but the device model is different, I'm so confused right now. in smart switch it says that my phone is already on latest software too which is wrong.
this is what i got from phone info app
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"lightbox_thumbnails": "Thumbnails",
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it says my phone is SM-G9500 HK but what i found weird is my bootloader is SM-G950u? so is it safe to just flash with SM-G9500 firmware? I hope it will not be bricked :/
edit:messed up photo upload
ky1s said:
Yes, the IMEI is the same in about phone and back glass but the device model is different, I'm so confused right now. in smart switch it says that my phone is already on latest software too which is wrong.
this is what i got from phone info app
it says my phone is SM-G9500 HK but what i found weird is my bootloader is SM-G950u? so is it safe to just flash with SM-G9500 firmware? I hope it will not be bricked :/
edit:messed up photo upload
Click to expand...
Click to collapse
If the bootloader is that of 950u it is locked. So 950 u. Firmware only they may have installed a Chinese csc or something but if the bootloader is truly that it's been locked and qfusesblown no going back ever...or bricks will occur
ky1s said:
Yes, the IMEI is the same in about phone and back glass but the device model is different, I'm so confused right now. in smart switch it says that my phone is already on latest software too which is wrong.
this is what i got from phone info app
it says my phone is SM-G9500 HK but what i found weird is my bootloader is SM-G950u? so is it safe to just flash with SM-G9500 firmware? I hope it will not be bricked :/
edit:messed up photo upload
Click to expand...
Click to collapse
that's very odd. you could try flashin a 950u firmware from sammobile to see if it works.. if you have a little experience with google and odin, this should be easy.. the only way to know for sure, is to try flashing both of the versions. I suggest you should start with 950u

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