I couldn't fix the freeze after standby mode problem and the screen allignment so I decided to send it back to htc europe repair centre. Did anyone of you send it back for repair or replacement to htc europe and if yes how many days did it take to receive the device again? And my second question is: did they fix the problems of your device? Take this thread like a poll thing for angry and disappointed tytn users
We have MANY threads of disappointed users about HTC service.
If you are one of these, as I told to someone else, say it LOUD on Internet, in any group, in any on line news, the only thing that a big company understand is the voice of SHAREHOLDERS, we are simply some poor STAKEHOLDERS, but if we make a LOUD noise the may be SHAREHOLDERS will hear us and this ridicolous service will change.
If you are not familiar with stock and marketing language you can search the STAKEHOLDER history...
I bought my TYTN on Internet, I,ve no problem to send it everywere in Europe, using UPS but I want it swapped, even REPAIRED, but in few days, and with a first class customer service.
we have a service here ... (chose the worst county for services, we are below!)
HTC... can you hear our stakes?
@takis999 I sent my TyTN for repair to HTC-UK (in milton keynes England) and the contract i signed and sent with the handset states:
1. ESTIMATED TURNOVER PERIOD
We estimate that we will normally be able to complete orders and return the units to most mainland addresses in the UK within 5 working days from receipt of the unit. Where the repair requires parts to be specially ordered or delivery to remote areas of the UK, or to other countries, this may take longer. One of our Customer Service representatives will contact you in such cases. HTC EU will endeavour to complete all orders within 5 working days from clearance of payment or warranty authorisation.
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Bearing in mind that applies to the UK im not sure how other countries fair with that but seems they do endeavour to fix my handset and send it back to me within a 5 working day period which is great! A guy on another forum (Masseur on Esato.com) also sent his for repair and it was sent back within 5 day...and hes not from the UK!!!! The guy i spoke to at the service centre was VERY VERY helpfull and he informed me that HTC knew about the SA problem and will fix ANY TyTNs (NOT orange,voda or tmobile handsets though...they get sorted out by voda/orange etc...because thats who the contract is with). If the TyTN is less than 14 days old then a replacment will be done, otherwise a repair but im cool with that...standard stuff really
If you wish to wait i can tell you how long my repair took from sending (yesterday 12/10/06) to arrival back here (unknown??)??
@sergiopi Can you add to your profile your Network and Country as that would help???
profile added, thanks for suggesting.... I am in Italy, in Rome (every roads brings to..., except HTC's ), I've seen were you are from.. so you know STAKEHOLDERS meaning
Also MY contact from HTC was very helpfull, but she wasn't involved in repair. She gaves only a 199 number (special and expensive numbers), then from this number I had a second number, in Rome, just to know that they collect and send the phones to the first number, but they are not HTC, they don't know even that is a company involved in phone business, more or les 15-20 days, no courtesy service.
INDECENTE in italian
Some service is available in Russia.
It is more oriented for cases with "device does not boot", "damaged bootloader", "stuck at bootloader", "flash with wrong image file", etc.
However, it does not cover parts replacement.
In terms of timing, it takes 1-2 work days for fixing a problem, additionally DHL, EMS or what shipping carrier would you prefer, to organise shipping between your country and Russia.
You need to describe your situation first, before shipping device, by mail or by phone, to make sure you will not send a device which was crashed or droped in a ocean.
We have to admit also that local HTC service centers are not satisfactory, and sometimes even refuse to accept xda, although on warranty.
rgds.,
iStrium
Keep in mind that by contracts HTC is not allowed to perform direct service/repair on HTC products sold via the big service providers. Another reason for us to welcome HTC´s decision to push its own brand and open sales and service centres everywhere they have a market. XDA is a O2 brand, and at least in Germany O2 replaces faulty HTC phones within a few days.
HTC is directly in the market, but NOT in the SERVICE market .
They just sell directly, not SUPPORT directly. they want more revenues , not be prepared to have CUSTOMERS!
Well done HTC! I understand isn't in the DNA of the company, but Steve, Bill, are you sure you want this?
It is very clear, for sure it is not co-business to keep service centers for HTC. But to have number of local contracts with service companies. To authorize their service centers, train staff, provide some equipment and technology enabling them to perform reasonable "customer care". What I was saying, I guess, is that it is not the case in Russia. Athorised HTC service centers in Moscow is a joke, they have no clue how to run business properly.
Additionally, HTC does not give them a lot of "knowledge". They know how to perform basic tests, no more. As the result, no surprise, there are un-authorised service centers, and they do pretty good. They have good equipment and what is more important knowledge. Otherwise, I think, they would not survive.
I am saying this because went thru the repair cycle and saw how it works (meaning did not work). Globally, pretty sure, it depends on country and location. On a reality HTC does not care much about customers. They jumped on a market, but not ready for all aspects, especially service. And finally, to be honest, non of such companies are interested to spend much money to provide good customer service, it is very little profit of it.
So, we have to take care about ourselves.
rgds,
iStrium
Today I was rubbing off some glue from stickers on the back of my X1, and foolishly I used a dish sponge and ended up rubbing off some of the paint (or whatever's on the back.)
So I went onto the live chat center and spoke with a representative who was very friendly and ordered a new complimentary back for my phone.
Here's the convo:
Agent Asim: Thank you for choosing Sony Ericsson Chat Support. My name is Asim your Xperia Support Representative. How can I help you today?
Tremayne: Hi Asim. Today I was cleaning off the brushed metal plate of my X1, and some of the paint came off the back. Is it possible to order a new back for the phone?
Agent Asim: I'll be happy to look into that for you. Do you mind waiting for a moment while I search for the best information?
Tremayne: Sure.
Agent Asim: Thank you for waiting. Let me have your address please so I can check for it's availabilty. We might be able to ship one as a courtesy concession.
Tremayne: [Address]
Agent Asim: Your postal code please?
Tremayne: [Postal Code]
Agent Asim: Allow me one moment please.
Tremayne: No problem.
Agent Asim: Is the color of your phone black or silver?
Tremayne: Black.
Agent Asim: Thank you for waiting. Your order number is: [Order #]. You will be receiving it in 3-5 business days.
Tremayne: Thank you so much for your help. Can I use this order number to keep track of this order?
Agent Asim: Yes, you can.
Tremayne: How?
Agent Asim: By calling us or via chat or email.
Tremayne: Okay, thanks again
Agent Asim: Thank you for choosing Sony Ericsson. I'm happy I could help. Have a great day! If you require more information please visit http://www.sonyericsson.com. We appreciate your loyalty and as a token of our appreciation we are offering a 25% discount and FREE shipping by using the promo code: [Promo Code] at checkout when visiting http://ca.eshop.sonyericsson.com/
Thank you for using Sony Ericsson support.
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My U8800 has died and would like to get it repaired under warranty (totally dead does not switch on)
I am looking on: http://www.huaweidevice.com/worldwide (stupidly sloooow)
But can't see any instructions?
The company I purchased the phone from no longer exists so that's a no go.
Anyone know any contact details for them? or know the warranty repairs process?
I am based in the UK.
Use google: huaweidevice facebook and try to contact them.
Sent from my u8800
Have done the following so far:
- Left message on their facebook wall
- Sent an email to mobile(at)huawei.com
- Registered my device on huaweidevice.com
Just waiting for some sort of reply now.
They need a dedicated warranty page really as doing the above is time consuming and un-necessary.
I think its easy. What mobile companies in Uk sells Huawei devices, or better this specific model?
You can contact the nearest official agent and ask them about how to get in touch with Huawei support from uk
Druida69 said:
I think its easy. What mobile companies in Uk sells Huawei devices, or better this specific model?
You can contact the nearest official agent and ask them about how to get in touch with Huawei support from uk
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According to the Huawei site there are no UK Service Centres
So where are the Huawei service centres in Europe? And the phone companies selling Huawei you're they repair their clients devices. What is the procedure?
Because no matter the company you acquire your device from, the warranty is from the brands of the device and according to the laws of each country.
So, the shop you bought from closed, but you have a purchase invoice and that is valid to ask for assistance to the brand of the respective device.
Druida69 said:
So where are the Huawei service centres in Europe? And the phone companies selling Huawei you're they repair their clients devices. What is the procedure?
Because no matter the company you acquire your device from, the warranty is from the brands of the device and according to the laws of each country.
So, the shop you bought from closed, but you have a purchase invoice and that is valid to ask for assistance to the brand of the respective device.
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Emailed 6 service centres from this page:
http://www.huaweidevice.com/worldwide/netWorkPorint.do?method=index
Had no replies yet
Not holding up much hope as most of the email addresses are just gmail accounts!
Not even sure if they will speak english
If I buy the international GT-P6800, will Samsung USA cover the warranty?
Just bought this:
http://www.integrontech.com/Samsung-Galaxy-Tab-7-7-P6800-3G-Unlocked-Silver-p/sam-p6800-16gb-s.htm
It's on it's way here... but with all the screen issues everyone seems to be having, I def don't want this thing with no warranty.
I didn't even think about that when I bought it... now i'm considering just returning it before opening it up... don't want to get screwed down the road without a warranty.
I had a bad experience with this.. long story short they didnt...
Sent from another Galaxy...
Tab 7.7 GT-P6800
The more I read, the more it seems they won't honor their warranty in the US.
I could always Squaretrade it... but I wary of the support I would actually receive.
I contacted USA Samsung about warranty. I didn't really get the answer I wanted but they did do a little better than no warranty at all.
Could probably just use a forwarding service. I wonder if I prepaid envelope sent to their UK facilities would work?
Samsung's response:
Dear Casey,
Thank you for contacting Samsung.
Unfortunately, as the product was purchased in the uk, the warranty is only valid at uk service centres.
However, if you had a friend within the UK, who could deliver and collect your product, then deliver it back to you, we would be happy to fix or service the product where necessary.
Hope this helps.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
Chris
Online Support Team
SAMSUNG Customer Support Centre
Need to contact the Samsung Customer Support Centre?
…by EMAIL using the link below and we aim to answer your email within one business day
https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionProduct.jsp?SITE_ID=31
…by TELEPHONE during our opening hours Monday – Saturday, 9am – 6pm
UK customers 0330 SAMSUNG (7267864)
EIRE customers 0818 717100
…by LETTER and we aim to acknowledge your letter within one business day of receipt
Samsung Customer Support Centre
PO Box 479
GATESHEAD
NE9 9BJ
United Kingdom
That's a huge gamble...
Sent from another Galaxy...
Tab 7.7 GT-P6800
Hello. i've created this thread to create a small guide to help everyone in need to making a complain about the company OnePlus which have a client support where it ignores people which request RMA service.
Basicly inside European regulation, we have the right to have RMA support during the next 2 years.
When you shop online, you have the same rights as when you buy in a shop:
if you buy goods that are of unsatisfactory quality, you may be entitled to have them repaired, replaced, refunded or reduced in price - depending on the circumstances.
any information about goods or services should be accurate and not misleading. If you have been given false or misleading information, you may be entitled to a refund.
Check the terms and conditions and the returns policy of the seller's website. Contact them to explain the problem and ask for a solution. If you don't get a satisfactory response and the seller is based in the EU, you can contact the European consumer centre in your home country.
Online rights: http://europa.eu/youreurope/citizens/shopping/buy-sell-online/index_en.htm
FAQ of european regulation : http://europa.eu/youreurope/citizens/shopping/online-shopping/faq/index_en.htm#c0801262483b66f37
Contact The european consumer centre in your country: http://ec.europa.eu/consumers/ecc/contact_en.htm
Hope this is helpfull for anyone in need.