Database Users

[SOLVED (KIND OF)] Transformer display dead and stock ROM installed - warranty?!

Guys, thanks to all of you - especially frysee, who was a big help via Gtalk - the biggest part of my problem is solved:
My Transformer is still bricked and display won't turn on, but I was able to go back to stock ROM and wipe all personal data. So I won't get any trouble with warranty
If anyone is interested, me or frysee could write a How To for returning to stock ROM and retrieve warranty when screen is dead.
Thanks again!
qwer23
_____________________________________
Hi Guys!
I have a problem that is pretty common over at MoDaCo, but I haven't read anything about it here.
My Transformer sometimes doesn't turn on or wake up from sleep mode when turned on already. You can push the power button endlessly and nothing happens. Then suddenly it'll turn on as if nothing had happened.
I had this problem the first time right out of the box, so there's no bad software installed by me, don't know what ASUS did though. Perhaps it's one of the pre-installed apps.
As I said, normally it eventually comes to life again, but now I couldn't turn it on for a whole day! After I had no success, I left it on the charger over night, but still nothing this morning.
I feel I tried everything, pushed Vol Down + Power to go into recovery, pushed Vol Up + Vol Down and plugged USB to go into (useless) flash mode just to see the device to something, but no.
The only things that happen, if I push power:
- if I plug USB, the Windows plug and play sound plays and if I force shutdown the Transformer again (long-press power), the unplug sound plays. The device even appears in the Explorer and I can access SD card, but it only shows empty folders, no files in them.
- When I force-shutdown the device, I hear an internal "click" sound, similar to the one when you switch from front to rear camera, and you hear the speakers turn off. So it seems to initialize everything and stuff...
But all the time the Transformer screen stays dead
Any advice? Really need your help here guys! At MoDaCo there's no answer so far...
Regards,
qwer23

I was initially having this problem with my Transformer (it would usually happen when it had gone on standby and it couldn't get it to turn back on again) until I ran the ASUS updates on it - have you been able to update your Transformer on the occasions it did turn on for you?
If you've rooted it and stopped the OTA updates going onto it, you might just have to undo that and get an official ASUS firmware build on there to help fix the problem.

demonotter said:
I was initially having this problem with my Transformer (it would usually happen when it had gone on standby and it couldn't get it to turn back on again) until I ran the ASUS updates on it - have you been able to update your Transformer on the occasions it did turn on for you?
If you've rooted it and stopped the OTA updates going onto it, you might just have to undo that and get an official ASUS firmware build on there to help fix the problem.
Click to expand...
Click to collapse
Hi!
First of all, thx for your answer.
Well as I said, the first time the problem occured, the device was out of the box and untouched before. So I don't think it has to do with something I did.
For me it normally also happened when device was in sleep mode, except the first time out of the box
I installed a custom ROM + Clockworkmod Recovery after that, hoping it'll fix the deep sleep problem. And it really didn't happen again - until now
I didn't turn off OTA updates as I first saw that thread when the device was already dead Perhaps it tried to OTA update itself but I guess I would have to confirm this manually right? And I didn't do that...
Reflashing another ROM or the stock ROM was my first idea, too. But hell, I can't even go to recovery! No matter what I do, press, plug or unplugg, the screen stays black!

Nice, another german Transformer
"playing the plug and play sound" means you propably have adb access? Tried getting a logcat?

frysee said:
Nice, another german Transformer
"playing the plug and play sound" means you propably have adb access? Tried getting a logcat?
Click to expand...
Click to collapse
yes, being unable to wait for the german release, i imported from uk
adb gives me "device not found". even though i'm not a total noob, i don't know what i have to change to make it work. any advice? sadly i'm working while my tf is charging @home so can't really try something. i only hope you guys have some ideas
Sent from my rooted X10i using awesome custom roms

qwer23 said:
Reflashing another ROM or the stock ROM was my first idea, too. But hell, I can't even go to recovery! No matter what I do, press, plug or unplugg, the screen stays black!
Click to expand...
Click to collapse
Ahh. I didn't realise the screen was completely dead, I thought you had it working some of the time as had happened to me.
If you're seeing it in Explorer, maybe it is just a hardware failure and you'll have to get Asus to look at it...

demonotter said:
Ahh. I didn't realise the screen was completely dead, I thought you had it working some of the time as had happened to me.
If you're seeing it in Explorer, maybe it is just a hardware failure and you'll have to get Asus to look at it...
Click to expand...
Click to collapse
no i guess that it is indeed the same thing that happened to you, sometimes it worked, sometimes not. only this time it doesn't come back from the not working part I guess you see yours in explorer too if it troubles to get out of deep sleep. i guess it's just the screen that sometimes doesn't turn on for all with that problem. but for me it doesn't even turn on for booting
Sent from my rooted X10i using awesome custom roms

It's possible. I don't think I tested connecting it to the Explorer while the screen was off, I assumed it just wasn't on.
Can you test it with the HDMI out and see if that shows you what would be on screen?

demonotter said:
It's possible. I don't think I tested connecting it to the Explorer while the screen was off, I assumed it just wasn't on.
Can you test it with the HDMI out and see if that shows you what would be on screen?
Click to expand...
Click to collapse
Yeah, good idea! Will try this asap when I'm back home. Do I have to press something on the TF to enable HDMI output or is it enough to plug it in?

qwer23 said:
Yeah, good idea! Will try this asap when I'm back home. Do I have to press something on the TF to enable HDMI output or is it enough to plug it in?
Click to expand...
Click to collapse
You just plug it in.

qwer23 said:
Hi Guys!
I have a problem that is pretty common over at MoDaCo, but I haven't read anything about it here.
My Transformer sometimes doesn't turn on or wake up from sleep mode when turned on already. You can push the power button endlessly and nothing happens. Then suddenly it'll turn on as if nothing had happened.
I had this problem the first time right out of the box, so there's no bad software installed by me, don't know what ASUS did though. Perhaps it's one of the pre-installed apps.
As I said, normally it eventually comes to life again, but now I couldn't turn it on for a whole day! After I had no success, I left it on the charger over night, but still nothing this morning.
I feel I tried everything, pushed Vol Down + Power to go into recovery, pushed Vol Up + Vol Down and plugged USB to go into (useless) flash mode just to see the device to something, but no.
The only things that happen, if I push power:
- if I plug USB, the Windows plug and play sound plays and if I force shutdown the Transformer again (long-press power), the unplug sound plays. The device even appears in the Explorer and I can access SD card, but it only shows empty folders, no files in them.
- When I force-shutdown the device, I hear an internal "click" sound, similar to the one when you switch from front to rear camera, and you hear the speakers turn off. So it seems to initialize everything and stuff...
But all the time the Transformer screen stays dead
Any advice? Really need your help here guys! At MoDaCo there's no answer so far...
Regards,
qwer23
Click to expand...
Click to collapse
When it seems dead, try holding the power button for about 5 seconds (or whatever time you hold it for when turning it off)
Leave for about 2 minutes then hold power button again (like you do when turning device on) and it should boot.

checkbox111 said:
When it seems dead, try holding the power button for about 5 seconds (or whatever time you hold it for when turning it off)
Leave for about 2 minutes then hold power button again (like you do when turning device on) and it should boot.
Click to expand...
Click to collapse
Tried that a lot of times already. No help.

Phone still won't turn on, but I just realized I cannot only access my SD Card, I can also access internal storage.
Is this of any help?

qwer23 said:
Tried that a lot of times already. No help.
Click to expand...
Click to collapse
Then your ****ed!

checkbox111 said:
Then your ****ed!
Click to expand...
Click to collapse
I guess so
I'm getting a mini-hdmi cable today to determine if the screen is broken, because i have the feeling that ***** is booting but not showing anything...But I'll have to send it to ASUS nonetheless. Has anyone ever sent a device in for warranty reasons with custom software (CWM, Custom ROM) on it? What kind of trouble will I have to face?

I'd say try it with the HDMI cable, see if you get anything up on it and if the touchscreen/everything else still works, see if you can get the latest official ROM on there, see if that fixes the problem.
If nothing else, you can then send it back with an official firmware on it.

Try holding the power button for 5-10 sec, then press power + volume down (might be volume up - try both) together for another 5-6 sec. You'll get to a reset screen where it asks you to confirm if you want to wipe everything. press volume down (I think!! - read the screen carefully) instead to boot normally.
hope this helps

Its 10+ seconds for a full power off by the way, nothing shorter than that. If you changed any system files either by flashing or by pushing via ADB then you will have invalidated your warranty. Unless you can restore it to the way it was before you fiddled with it, you'll have an expensive paperweight.

sbirsen said:
Try holding the power button for 5-10 sec, then press power + volume down (might be volume up - try both) together for another 5-6 sec. You'll get to a reset screen where it asks you to confirm if you want to wipe everything. press volume down (I think!! - read the screen carefully) instead to boot normally.
hope this helps
Click to expand...
Click to collapse
Not possible since I installed CMW.
stuntdouble said:
Its 10+ seconds for a full power off by the way, nothing shorter than that. If you changed any system files either by flashing or by pushing via ADB then you will have invalidated your warranty. Unless you can restore it to the way it was before you fiddled with it, you'll have an expensive paperweight.
Click to expand...
Click to collapse
Big bummer And sadly there are no "ASUS Stores" around where I could use a stupid employee who has no clue and is convinced it's hardware related.
Well I don't have my HDMI cable by now and will try this first, but if that doesn't work:
Can someone give me a step-by-step how I can access the restore function of CWM without seeing anything on my device? I did a backup in CWM before installing the custom ROM. Perhaps tell me sth. like this: "press power+vol. down on start, then after approx. x seconds press vol up, wait a bit to make sure CWM started, press vol down twice, to go to recovery, ..."
And can someone do the same for the stock recovery to reset the device? Perhaps there's a chance that a failed OTA update deleted CWM an there's the stock recovery.
I know the chance to save it like this are small, but otherwise a lot of money is lost
Regards,
qwer23

On the flip side however, you could probably make some money by being the first to dismantle your device, and sell the photos of the internals to some website like iFixit. Then you could also sell it off as parts on eBay. Obviously it might take more effort than you are willing to give it, but at least it's another option.
If you do decide to open it up I would love to hear what mA rating the battery has on its label. Not being able to find out the actual proper rating from any site has been driving me nuts. I believe it's 6800mA but im not 100% sure.

Couple of rooting questions

Ok, so I have a new Nook Color with 1.2 stock. I booted it up registered it and then I used the manual rooter method. It seemed to root fine but when I started my nook color again it showed some new animation and then after that it wanted me to register it again with B&N. I tried to register but my nook color keyboard pops up and disappears again and will not let me enter any information. I tried reverting back to stock by the 8 failed boot methods but it still shows the new animation and the keyboard still acts the same way. I try using CWR but I cannot format and erase anything. So any clues?
Another question I have is I can use my Nook color with a SD card running Cynamod 7 and it works fine. My question is when I am running from the SD card can I take the card out while the nook color is on and put in another card with lets say music and such?
Any help would be greatly appreciated.
Thank you in advance

Stupid question: I've had problems on 2 different Nook Colors with "phantom clicks" where, if there is some residue on the screen, it will click there. It's possible that was happening on one of the fields, de-selecting it. Is your screen very clean?

kypen said:
Stupid question: I've had problems on 2 different Nook Colors with "phantom clicks" where, if there is some residue on the screen, it will click there. It's possible that was happening on one of the fields, de-selecting it. Is your screen very clean?
Click to expand...
Click to collapse
I tried cleaning my screen and I still have the same problem. Thanks for the advice

john1970 said:
Ok, so I have a new Nook Color with 1.2 stock. I booted it up registered it and then I used the manual rooter method. It seemed to root fine but when I started my nook color again it showed some new animation and then after that it wanted me to register it again with B&N. I tried to register but my nook color keyboard pops up and disappears again and will not let me enter any information. I tried reverting back to stock by the 8 failed boot methods but it still shows the new animation and the keyboard still acts the same way. I try using CWR but I cannot format and erase anything. So any clues?
Another question I have is I can use my Nook color with a SD card running Cynamod 7 and it works fine. My question is when I am running from the SD card can I take the card out while the nook color is on and put in another card with lets say music and such?
Any help would be greatly appreciated.
Thank you in advance
Click to expand...
Click to collapse
Is / was it plugged into power or usb at the time? I've had plenty of occasions where heat from charging has played havoc with my screen, from complete unresponsiveness to phantom touches no where near where I wanted to touch? Second question....No clue, I run from EMMC.

hockeyfamily737 said:
Is / was it plugged into power or usb at the time? I've had plenty of occasions where heat from charging has played havoc with my screen, from complete unresponsiveness to phantom touches no where near where I wanted to touch? Second question....No clue, I run from EMMC.
Click to expand...
Click to collapse
No it is not plugged in

I have tried it unplugged, plugged in, plugged in to computer, unplugged from computer, cleaned the screen, used a stylus and still no help. The keyboard will pop open and then close. I think I really messed up my nook and will have to run it from SD card which android does run fine.

So since knowone has an answer is it possible to format the full partition on the nook color and then reinstall the original stock image. I tried reinstalling the stock image but that did nothing. I was just wondering if I can format the nook color that would get rid of all the images of rooting and such.

I'm having this exact same problem. Were you able to fix it?

ieaiaio said:
I'm having this exact same problem. Were you able to fix it?
Click to expand...
Click to collapse
Actually yes I was. I did the 8 failed boot and then after that I did reset to factory defaults by pressing and holding the power button and the n button while booting after a few seconds I released the power button and kept the n button pressed and it went in to a factory restore. It took a couple of tries.
Hope this helps

Archos 101 problem

Well basically my Archos 101 wouldnt turn on, when it eventually did all i saw was a white screen, no words or anything, tried holding the + and - along with the power button and all i keep getting is the white screen with no words
Any idea how i can get this Archos sorted??
Cheers Nick

If you serach for white screen, you would find alot of answers.
1. It seems to be a firmwarebug that still isn't eliminated, or you didn't update to 2.4.81 Firmware.
2. Do a "reset" by holding the powerbutton for ca 20 seconds ( it says 10 in the manual, but...)
3. Wait 10 seconds and start the tablet again.

Thanks for the reply mate, i tried the reset u suggested but after holding the powerbutton for 20 secs +, all it did was turn off the tablet, waited the 10 secs and statrted it again and all it brought up was the white screen again!!
Done a search and nothing i havnt seen before really helped me
Dunno what to do

So it only comes up white?
No Archos boot logo before?

fzelle said:
So it only comes up white?
No Archos boot logo before?
Click to expand...
Click to collapse
Unfortunately yeah

nickynabi said:
Unfortunately yeah
Click to expand...
Click to collapse
what where you doing before hand?

Nothing its my mums, and she was just browsing (thats all she can do) and she left it and the battery ran down and it switched off. So i put in the charger and it took a while before the power light would even turn green, and when it did and it turned on the white screen is what i was greeted with

nickynabi said:
Nothing its my mums, and she was just browsing (thats all she can do) and she left it and the battery ran down and it switched off. So i put in the charger and it took a while before the power light would even turn green, and when it did and it turned on the white screen is what i was greeted with
Click to expand...
Click to collapse
hmm odd, however alot of people have had all sorts of problems after running the battery right down due to bugs in the firmware, android devices 'should' power off so there's still 2% battery to make sure there is enough to boot, however it seemed this wasn't the case with these tablets.
Mine was drained once because I left it in sleep for a few days and it then wouldn't boot.
However the fact you get a white screen suggests its not quite this...sounds to me that something has become corrupt due to the drain. Have you tried connecting it to the computer at the white screen and seeing is ADB can pick it up?

zacthespack said:
hmm odd, however alot of people have had all sorts of problems after running the battery right down due to bugs in the firmware, android devices 'should' power off so there's still 2% battery to make sure there is enough to boot, however it seemed this wasn't the case with these tablets.
Mine was drained once because I left it in sleep for a few days and it then wouldn't boot.
However the fact you get a white screen suggests its not quite this...sounds to me that something has become corrupt due to the drain. Have you tried connecting it to the computer at the white screen and seeing is ADB can pick it up?
Click to expand...
Click to collapse
Dunno what ADB is, but yeah i tried connecting to my macbook and my brothers windows laptop and with the windows it did the usual finding ur device, then the your device is now ready to use, but it couldnt be discovered for some reason

nickynabi said:
Dunno what ADB is, but yeah i tried connecting to my macbook and my brothers windows laptop and with the windows it did the usual finding ur device, then the your device is now ready to use, but it couldnt be discovered for some reason
Click to expand...
Click to collapse
ADB = 'Android developer bridge' its a tool in the android SDK that allows your to connect to your android device and do pretty much anything via command line. But the important thing would be to see if ADB can 'see' your device because that would mean the device isn't completely dead and there could be hope.
Check this out: http://www.archos.com/support/support_tech/updates_adb.html?country=ws&lang=en

zacthespack said:
ADB = 'Android developer bridge' its a tool in the android SDK that allows your to connect to your android device and do pretty much anything via command line. But the important thing would be to see if ADB can 'see' your device because that would mean the device isn't completely dead and there could be hope.
Check this out: http://www.archos.com/support/support_tech/updates_adb.html?country=ws&lang=en
Click to expand...
Click to collapse
Ah rite, thanks for the info! Ill check that out now

nickynabi said:
Ah rite, thanks for the info! Ill check that out now
Click to expand...
Click to collapse
ok cool, once you have it installed, plug your device in when its off, and open a terminal in the directory where the adb program is android-sdk\platform-tools
Then turn the device on and type in adb devices if your lucky it should come saying a device is found

Tried it on my mac, and to be honest it all looked like gibberish to me, ill give it a go on windows and see if i can get any result
Again thanks for the info

Nook -completely- unresponsive/truebrick,full battery,unrelated to Rooted Forever scr

Hello all, I'm curious to hear your thoughts and advice.
My nook is completely unresponsive. It is not stuck at rooted forever.
In fact this has nothing with a root attempt/reset/restore/power on.
I had done a a fresh reset/root with touchnooter about four months ago and was happily and smoothly reading for about two months. I then got busy and put the nook down, did not touch or use for about another two months. I tried to use it about a week ago but found that it had run out of battery in sleep after the two months of disuse (not surprising). I put it on charge overnight and everything booted right and functioned well once it turned on, except that the battery indicator in the statusbar showed a "?" and the battery info in system info showed 100% "unknown". After alot of fruitless research I put it down with the intention of reset/restore/root when I had the time.
I just picked it up this morning and was faced with the expected "Press then button below to wake up your NOOK" screen. But when I pressed the "n" button nothing happened. Obviously holding the "n" did nothing as well.
I tried to power it off and on- nothing
holding power for 20- nothing
power for 30- nothing
8 failed boots- nothing
left right- nothing
left right power-nothing
random pushing and holding of power- nothing
all these with mem card in and out- nothing
all these plugged usb- nothing
all these pugged ac- nothing
I let it charge some more- nothing
None of the buttons do anything, the screen stays inevitably at the " press the n button to wake" screen. no activity whatsoever except that when It is plugged in, the green light shows. NO ORANGE LIGHT... it is fully charged by both usb and ac.
It is not detected at all by windows anywhere.
In Linux- lsusb, bklid, and df -h yield nothing. My nook might as well be the invisible stupid ereader.
I did not drop it, sumbmerge it, perform magic around it... It has been sitting on a shelf doing nothing.
To repeat, the only thing my nook does is light up green when plugged.
It is unchangeably stuck on poe's face...
If this isn't true brick, I don't know what is.
I'm exhausted. Any ideas? I appreciate the help.
Best,
Thomas

i don't know. i just know my dog ate mine and i'm now in the market for a new screen, so if you don't get it working sell me the unit and get some money for yourself to purchase a new one =D
or you could google the disassembly instructions and try unplugging the battery, not very hard to do. could be of .. some help perhaps?

I would definitely take you up on your offer, but i'm still under warranty.
However, I would still like to have my original, and figure out what is going on and why it happened.
Ideas?
Thank you.

similar problem were solved
Hi! I might have read about similar problem solved on USB host mode here http://forum.xda-developers.com/showpost.php?p=23475998&postcount=131

That's it, thanks so much.

if it help
if it helps let them know in the tread that you had same problem. they are wondering whether it is due to host mode

[N2E]: After automatic update to 1.1, Nook Touch Screen absolutely DEAD--Nothing Work
THIS WAS A POST FROM ANOTHER SITE AS TO MY PROBLEM:
I was reading on my N2E last night. I put it down for about 30 minutes and when I came back it was displaying the default "Authors" screensaver (I had switched to the Nature photos) and asking to slide to unlock. I thought, "Oh, the new software update must have downloaded and installed. I'll check it out." To my shock, the touch screen was completely unresponsive--no amount of swiping would unlock from the screen saver. I let it set for a while longer thinking perhaps the softare update was not yet finished. No such luck.
As a result of the new update, my NOOK is now completly DEAD! I tried powering off, but couldn't do that because you are asked to confirm power off on the touchscreen, which no longer works. So, I looked online and tried the soft reset/reboot by holding down the "Home" or "n" button and then pressing the power button for several seconds. Great--it started rebooting...and came right back to the "authors" screen saver and asking to swipe to unlock. I tried this rebooting process several times, always with the same result: back to screeensaver mode with completely unresponsive touchscreen.
So, looked at the online technical troubleshooting discussion and helps and decided to try a downloaded manual install of the software update. Plugged my NOOK into my computer and it recognized it. So, I downloaded the manualo software update and dragged and dropped it onto the NOOK as directed and sure enough, it started to reboot itself. I thought, "whew, maybe this will fix it". NOPE--came right back to the locked screensaver, with no mention of attempting to update software, and the touchscreen is still dead. (By the way, all of this was done initially with the NOOK showing about 94% charged, so it was not a battery issue.)
Reconnected the NOOK to my computer and the software update file was gone from its home directory, which implies it did something with it. So, I tried repeatedly to install the software update manually, always with the same result: NOOK comes back to locked default "authors" screensaver wtih a dead touchscreen.
Looked online for B&N technical support again saw that others had this problem (though only found a couple references). Found the instructions to do a factory reset and reluctantly tried that, desparate to make my NOOK work again, but frustrated that if it did I would have to rebuild everyting on it and download my 400+ B&N book library all over again. But, guess what, factory reset just comes up to the "Welcome to your all-new NOOK" screen (sounds like progress), BUT the touchscreen is STILL dead, so I can't hit the "Next" button onscreen to proceed with setting up my factory-reset NOOK. Tried rebooting again (as this seems to be the only solution offered in the online tech support) and now it just keeps coming back to the "Welcome to your all-new NOOK" screen with a dead touchscreen keeping me from doing anything.
So, now I am taking it back to my local B&N store in hopes they will exchange it for a new NOOK.
I really want to see a feature to disable automatic updates in the future. I specifically didn't download and manually install when the update came out, figuring I'd wait for the automatic download to give time to B&N to work out the bugs and perhaps issue a patch (as they have done in the past for the N1E). Instead I get no warning about the automatic download (happens while I am reading and set the NOOK aside for 30 minutes), and then the update KILLS my NOOK.
I am not a satisfied NOOK customer at this point.
MY POST: (from the that site)
Not Sure how to do this post or whatever, but I was happy until the update and everything that happened to you is the same with me. This is the first post that describes what happened to me. I'm out of warranty and refuse (and can't) to buy another one of these. If their updates can do this, I'm not sure I want to sink another $100 into the shareholders pockets. I'd really like to know if anyone knows what may be wrong with it.
In addition to what was already mentioned, I took the battery out several times(which seems intimidating but very easy but voids the warranty) and took it completely apart cleaning the screen very well with water and another time a glass cleaner. I tried rooting also. Not sure of what to do now. It seems software related due to working fine until the update. Still at the "Welcome to your all-new NOOK" screen with unresponsive screen. I wasn't sure if the last sentence from B&N was a personal message to me welcoming me to the "new" state of the my nook.
Thanks for any help from anyone.
Thanks.

Identical problem.... and no fix..
It is a shame you got no solution for this. and the worst, you are not the only one... it happened exactly the same with my Nook ST....
Hopeless...
Machiavelli_The_Man said:
THIS WAS A POST FROM ANOTHER SITE AS TO MY PROBLEM:
I was reading on my N2E last night. I put it down for about 30 minutes and when I came back it was displaying the default "Authors" screensaver (I had switched to the Nature photos) and asking to slide to unlock. I thought, "Oh, the new software update must have downloaded and installed. I'll check it out." To my shock, the touch screen was completely unresponsive--no amount of swiping would unlock from the screen saver. I let it set for a while longer thinking perhaps the softare update was not yet finished. No such luck.
As a result of the new update, my NOOK is now completly DEAD! I tried powering off, but couldn't do that because you are asked to confirm power off on the touchscreen, which no longer works. So, I looked online and tried the soft reset/reboot by holding down the "Home" or "n" button and then pressing the power button for several seconds. Great--it started rebooting...and came right back to the "authors" screen saver and asking to swipe to unlock. I tried this rebooting process several times, always with the same result: back to screeensaver mode with completely unresponsive touchscreen.
So, looked at the online technical troubleshooting discussion and helps and decided to try a downloaded manual install of the software update. Plugged my NOOK into my computer and it recognized it. So, I downloaded the manualo software update and dragged and dropped it onto the NOOK as directed and sure enough, it started to reboot itself. I thought, "whew, maybe this will fix it". NOPE--came right back to the locked screensaver, with no mention of attempting to update software, and the touchscreen is still dead. (By the way, all of this was done initially with the NOOK showing about 94% charged, so it was not a battery issue.)
Reconnected the NOOK to my computer and the software update file was gone from its home directory, which implies it did something with it. So, I tried repeatedly to install the software update manually, always with the same result: NOOK comes back to locked default "authors" screensaver wtih a dead touchscreen.
Looked online for B&N technical support again saw that others had this problem (though only found a couple references). Found the instructions to do a factory reset and reluctantly tried that, desparate to make my NOOK work again, but frustrated that if it did I would have to rebuild everyting on it and download my 400+ B&N book library all over again. But, guess what, factory reset just comes up to the "Welcome to your all-new NOOK" screen (sounds like progress), BUT the touchscreen is STILL dead, so I can't hit the "Next" button onscreen to proceed with setting up my factory-reset NOOK. Tried rebooting again (as this seems to be the only solution offered in the online tech support) and now it just keeps coming back to the "Welcome to your all-new NOOK" screen with a dead touchscreen keeping me from doing anything.
So, now I am taking it back to my local B&N store in hopes they will exchange it for a new NOOK.
I really want to see a feature to disable automatic updates in the future. I specifically didn't download and manually install when the update came out, figuring I'd wait for the automatic download to give time to B&N to work out the bugs and perhaps issue a patch (as they have done in the past for the N1E). Instead I get no warning about the automatic download (happens while I am reading and set the NOOK aside for 30 minutes), and then the update KILLS my NOOK.
I am not a satisfied NOOK customer at this point.
MY POST: (from the that site)
Not Sure how to do this post or whatever, but I was happy until the update and everything that happened to you is the same with me. This is the first post that describes what happened to me. I'm out of warranty and refuse (and can't) to buy another one of these. If their updates can do this, I'm not sure I want to sink another $100 into the shareholders pockets. I'd really like to know if anyone knows what may be wrong with it.
In addition to what was already mentioned, I took the battery out several times(which seems intimidating but very easy but voids the warranty) and took it completely apart cleaning the screen very well with water and another time a glass cleaner. I tried rooting also. Not sure of what to do now. It seems software related due to working fine until the update. Still at the "Welcome to your all-new NOOK" screen with unresponsive screen. I wasn't sure if the last sentence from B&N was a personal message to me welcoming me to the "new" state of the my nook.
Thanks for any help from anyone.
Thanks.
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Click to collapse

The factory restore does not actually fix every possible problem with your Nook.
If your Nook responds at all, try to boot it up on an SD card like ClockworkMod or noogie.
At least that way you can see what is happening.
The partitioning might have become corrupted which the "factory restore" does not touch.
If no response with anything, try disconnecting the battery.
You might also try booting over USB using the techniques in rooting the new white glow.

Hello I was wondering if I'm just screwed I bought 2 nook simple touch, one for me and one for a present to my mother for her birthday on march 16. I bought them at best buy for $40 a piece on January 30. I used mine and was perfect but when I tried to set up my mom it wouldn't load the license agreement, always got stuck or reboot or something, so I loaded cwm on an sd card just to play around, tested on my nook and was fine, then put it on my moms nook booted once then I didn't press anything and turn it off then I load the image but when I tried to boot again it got stuck on the load screen and wont do anything, no reset sequence will work with the sd card on or off the other nook boots with this sd card. at the end I exchanged with my mom she is happy with her nook an I have a useless unit do you think they will exchange it I didn't rooted it or did anything to it but has the n cwm splash on screen forever. I'm in Costa Rica right now and wont return home until May do you think I'll might be able to exchange it or should I just try to repair it.

I'm glad that your mother got the working one!
You say that that one will boot on your CWM SD card, but yours won't?
It may be hard to get your unit exchanged with a conspicuous screen on it, even if it's not your fault.
When you plug it into your desktop is there any indication of a new USB device found?
If it's charged and no amount of the power button gets a reaction, I'd open it up.

any news???
Hi endor43, same problem here, have been able to find any solution?
endor43 said:
Hello all, I'm curious to hear your thoughts and advice.
My nook is completely unresponsive. It is not stuck at rooted forever.
In fact this has nothing with a root attempt/reset/restore/power on.
I had done a a fresh reset/root with touchnooter about four months ago and was happily and smoothly reading for about two months. I then got busy and put the nook down, did not touch or use for about another two months. I tried to use it about a week ago but found that it had run out of battery in sleep after the two months of disuse (not surprising). I put it on charge overnight and everything booted right and functioned well once it turned on, except that the battery indicator in the statusbar showed a "?" and the battery info in system info showed 100% "unknown". After alot of fruitless research I put it down with the intention of reset/restore/root when I had the time.
I just picked it up this morning and was faced with the expected "Press then button below to wake up your NOOK" screen. But when I pressed the "n" button nothing happened. Obviously holding the "n" did nothing as well.
I tried to power it off and on- nothing
holding power for 20- nothing
power for 30- nothing
8 failed boots- nothing
left right- nothing
left right power-nothing
random pushing and holding of power- nothing
all these with mem card in and out- nothing
all these plugged usb- nothing
all these pugged ac- nothing
I let it charge some more- nothing
None of the buttons do anything, the screen stays inevitably at the " press the n button to wake" screen. no activity whatsoever except that when It is plugged in, the green light shows. NO ORANGE LIGHT... it is fully charged by both usb and ac.
It is not detected at all by windows anywhere.
In Linux- lsusb, bklid, and df -h yield nothing. My nook might as well be the invisible stupid ereader.
I did not drop it, sumbmerge it, perform magic around it... It has been sitting on a shelf doing nothing.
To repeat, the only thing my nook does is light up green when plugged.
It is unchangeably stuck on poe's face...
If this isn't true brick, I don't know what is.
I'm exhausted. Any ideas? I appreciate the help.
Best,
Thomas
Click to expand...
Click to collapse

There are times when a Nook gets in a mode where it won't accept a charge.
Opening it up and disconnecting the battery for a minute might fix this.

endor43 said:
That's it, thanks so much.
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Click to collapse
When this worked for you did the light turn orange right when you plugged the battery back in? I just took the battery out, plugged the nook into a charger, and with it plugged in plugged the battery back in and the light stays green the whole time yet I'm not able to use the nook at all.

My nook second generation is not responding to my touch I tried everything to get it to work and I eventually got it to completely power of what if it does not work when I turn it on what should I do

It could be power/battery problems.
Check to see if it makes itself known when the USB is plugged in.
If it reacts at all, that's an indication of life.

Fire Tab 10 Plus (2021?) black screen after standby

Hi guys, running toolbox on my Fire Tab 10 Plus since around 2 years w/o problems at all.
Today after I was using the tablet before, its not waking up with the power button.
pressing 40+ s power button, no effect
pressing power AND volume up 40s no effect
connecting to toolbox=> no device detected
What can I do now, which is the right forum for this kind of problems?
thanks in advance

uweee said:
Hi guys, running toolbox on my Fire Tab 10 Plus since around 2 years w/o problems at all.
Today after I was using the tablet before, its not waking up with the power button.
pressing 40+ s power button, no effect
pressing power AND volume up 40s no effect
connecting to toolbox=> no device detected
What can I do now, which is the right forum for this kind of problems?
thanks in advance
Click to expand...
Click to collapse
no ideas?

uweee said:
no ideas?
Click to expand...
Click to collapse
does anything show up as a device, im not sure what would show up in windows. In linux it might show up better. You might try and opening it up and disconnecting the battery. Either the whole thing is fried or your in some bootrom, preloader, etc mode that isnt being detected by toolbox. toolbox uses adb.

Michajin said:
does anything show up as a device, im not sure what would show up in windows. In linux it might show up better. You might try and opening it up and disconnecting the battery. Either the whole thing is fried or your in some bootrom, preloader, etc mode that isnt being detected by toolbox. toolbox uses adb.
Click to expand...
Click to collapse
thx
I have no linux available and no knowledge there
Opened the backside of the tablet, which was easy, and disconnected the battery, no changes, table stays dark
meanwhile opened a case at Amazon, the offer 1 year guaranty and 2 years warranty but I am waiting till 6 working days for an answer... lets see

uweee said:
thx
I have no linux available and no knowledge there
Opened the backside of the tablet, which was easy, and disconnected the battery, no changes, table stays dark
meanwhile opened a case at Amazon, the offer 1 year guaranty and 2 years warranty but I am waiting till 6 working days for an answer... lets see
Click to expand...
Click to collapse
do the warrenty thing. But does windows pick anything up as a device?

Michajin said:
do the warrenty thing. But does windows pick anything up as a device?
Click to expand...
Click to collapse
few minutes ago, amazon chat/call reached again and a new HD 10 plus is on the way to me
hope the toolbox will work on this newer version.
No windows saw nothing, I guess its a bigger problem, like I said if I connected it to my charger it shows 0,0A so no charging at all