Hello,
I recently sent my LG G2 back under the limited warranty and they sent me a replacement phone. My phone is on its way to the VZW service center to be evaluated, and I'm wondering if Verizon can check if the phone was previously rooted. I didn't install any custom ROMs or anything, there was this special app designed for the LG G2 app that I can download an .apk, press the root button, and it was done after a reboot. To unroot the system, I flashed the device with the stock image using the LG flash tool. Should I be concerned?
I have the replacement phone they gave me and I want to root this one, but if they see root on the other phone they'll ask for this phone back and if they can see I rooted this phone as well.. they'll charge full retail price probably.
In other words, should I be concerned?
Thanks!
Kamospark said:
Hello,
I recently sent my LG G2 back under the limited warranty and they sent me a replacement phone. My phone is on its way to the VZW service center to be evaluated, and I'm wondering if Verizon can check if the phone was previously rooted. I didn't install any custom ROMs or anything, there was this special app designed for the LG G2 app that I can download an .apk, press the root button, and it was done after a reboot. To unroot the system, I flashed the device with the stock image using the LG flash tool. Should I be concerned?
I have the replacement phone they gave me and I want to root this one, but if they see root on the other phone they'll ask for this phone back and if they can see I rooted this phone as well.. they'll charge full retail price probably.
In other words, should I be concerned?
Thanks!
Click to expand...
Click to collapse
They might come and black hood snatch you at night verizon hit squad death root division ?
WHATSAMATTA U ALUMNI
Related
Hey all-
My Bravo's USB port is borked, won't hold a connection any longer, so I've got an RMA for repair. My understanding is that if the phone is rooted, the warranty is void. So, I'm assuming I have to unroot (used SuperOneClick to root, and will use it to unroot) it before shipping it back to Motorola. My questions are:
Do I need to uninstall any apps I installed while the phone was rooted?
Is there anything else I need to do to the phone before returning it?
Many thanks for any and all advice.
Scrondar said:
Hey all-
My Bravo's USB port is borked, won't hold a connection any longer, so I've got an RMA for repair. My understanding is that if the phone is rooted, the warranty is void. So, I'm assuming I have to unroot (used SuperOneClick to root, and will use it to unroot) it before shipping it back to Motorola. My questions are:
Do I need to uninstall any apps I installed while the phone was rooted?
Is there anything else I need to do to the phone before returning it?
Many thanks for any and all advice.
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Click to collapse
Just go into android recovery and wipe data/factory reset.
BravoMotorola said:
Just go into android recovery and wipe data/factory reset.
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Click to collapse
Took me a while to find it, but I finally figured out how to get into recovery. Thanks.
FWIW, I did the stock ROM recovery wipe, but superuser was still in my app drawer on reboot, so apparently this doesn't unroot the phone. Sent it out anyway, with a security lock. If they can get past this (and I bet they can, but hopefully won't bother) and decide I've voided the warranty, guess I'll just live with crappy USB port.
Scrondar said:
FWIW, I did the stock ROM recovery wipe, but superuser was still in my app drawer on reboot, so apparently this doesn't unroot the phone. Sent it out anyway, with a security lock. If they can get past this (and I bet they can, but hopefully won't bother) and decide I've voided the warranty, guess I'll just live with crappy USB port.
Click to expand...
Click to collapse
You need to flash with RSD Lite!!
You need to flash with RSD Lite!!
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Click to collapse
Well, since the USB port was non-functional, flashing with anything was out. I'm hoping they just see the port is useless and send me a new one or refurb. I really like the phone and, if Motorola discovers it's rooted and voids my warranty, I'll have to start over with a new model. Just got off chat with an AT&T sales rep and there was nothing they were willing to do for me, except steer me to a local store.
I was using my wife's Captivate last night. Not bad, but more of a handful than the Bravo.
So, for those of you sitting on the edge of your seats wondering how this warranty return went, I got the phone back the other day, no problemo. Same phone, so somehow the repair wizards were able to put a new USB port in. Groovy.
I am still wondering why, when I did a factory restore, Superuser remained installed. My being able to root the device and use ADB to install .apk packages from the command line is the limit of my knowledge (now using Side Load Wonder Machine instead). My attempts at getting SuperOneCLick to unroot the phone all met with failure, so I sent the phone in with fingers crossed; now I would very much like to use BandroidX's BravoX ROM, but am not sure how to proceed at this point. Any help is much appreciated.
First off... Motorola has released an official app that allows installing of apks from unknown sources so you don't have to use SLWM. The exact name slips my mind, bravo non market enabler maybe? Do a little searching in the market and you'll find it.
As for flashing bandroidx's rom... he has instructions in his release thread. If you need more detailed instructions, post back and i can help you out more.
Remember to be cautious and be prepared to flash the 2.2.1 sbf if something goes wrong.
Ah, yes, thanks. Bravo Sideload Enabler. Who knew? I'll read up on the BravoX ROM again, but that thread does go on.
Hey can somebody upload the apk file of motorola sideloader enabler for bravo?
I cant download it here in my country, I live outside US.
Please!!!
i have to send my phone back to LG (or Google? not sure which one its actually going to end up at) because of overheating issues. they're sending me a replacement tomorrow with a shipping label for my old one to send back. they're holding funds for my new one until they've checked over the old one an verified that i do need a replacement, then if its all good they release the funds back into my account, but if its not all hunky dory they take the money, and i really can't afford that. i had it rooted and the bootloader unlocked and a custom kernel. i've flashed the stock kernel, unrooted and checked with Root Checker Basic, which tells me "Sorry! This device does not have proper root access". I've re-locked the bootloader, and checked that as well. I've flashed a few different things, including mod that makes the screen more sensitive, i've reverted that now though as it was to sensitive. i've also flashed lots of different ROMs including CyanogenMod, AOKP, Paranoid Android (i think thats the name) and more, a few weeks ago i flashed back to the stock rom, because i found problems with all the other ones. please ask if you need more information. back to the original question: will LG, or Google, whoever it goes to, be able to know that any of that has been done?
Thanks, Raf
rafspeik said:
i have to send my phone back to LG (or Google? not sure which one its actually going to end up at) because of overheating issues. they're sending me a replacement tomorrow with a shipping label for my old one to send back. they're holding funds for my new one until they've checked over the old one an verified that i do need a replacement, then if its all good they release the funds back into my account, but if its not all hunky dory they take the money, and i really can't afford that. i had it rooted and the bootloader unlocked and a custom kernel. i've flashed the stock kernel, unrooted and checked with Root Checker Basic, which tells me "Sorry! This device does not have proper root access". I've re-locked the bootloader, and checked that as well. I've flashed a few different things, including mod that makes the screen more sensitive, i've reverted that now though as it was to sensitive. i've also flashed lots of different ROMs including CyanogenMod, AOKP, Paranoid Android (i think thats the name) and more, a few weeks ago i flashed back to the stock rom, because i found problems with all the other ones. please ask if you need more information. back to the original question: will LG, or Google, whoever it goes to, be able to know that any of that has been done?
Thanks, Raf
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Click to collapse
No, if you flashed a factory image and the bootloader is locked they can`t tell what you flashed in the past .
gee2012 said:
No, if you flashed a factory image and the bootloader is locked they can`t tell what you flashed in the past .
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Click to collapse
i was reading this http://forum.xda-developers.com/showthread.php?t=1580829&nocache=1 and on the third post, bzmotoninja83 says that modern phones can detect bootloader locks/unlocks
rafspeik said:
i was reading this http://forum.xda-developers.com/showthread.php?t=1580829&nocache=1 and on the third post, bzmotoninja83 says that modern phones can detect bootloader locks/unlocks
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Nope, not afaik. Samsung has binary flash counters (which can be reset though). Nexus devices don`t have that. So they look at the device as it comes in, not rooted and a locked bootloader.
gee2012 said:
Nope, not afaik. Samsung has binary flash counters (which can be reset though). Nexus devices don`t have that. So they look at the device as it comes in, not rooted and a locked bootloader.
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great! thanks for your help
Very sorry to post this in such a panic, I have been researching Google and XDA forums for a couple of hours now and just can't find the information I need.
I dropped my phone and broke the proximity sensor. It is making the phone all but unusable. I have the Total Equipment Protection from Verizon, which covers damage, theft, and loss. However, the problem is I have rooted the phone, and I am concerned they will say I have voided the warranty.
I tried doing a hard reset, and it still shows up as rooted. I have downloaded the files to 'restore to stock', but I don't know if that will unroot the device, or not.
I had previously installed Voodoo Rootkeeper when I had rooted it the first time. Now, after doing the hard (factory) reset, I installed Voodoo Rootkeeper from the Play store and it says I have Superuser installed, but I don't see it in my apps list. I am guessing that I just need to reinstall it from the play store because there is a button in Rootkeeper that says, "Google Play".
There's also a button that says "Temp un-root". Will this unroot my phone so that I can return it to the store under warranty?
Is there a way to completely un-root this phone, once it has been rooted?
Just FYI, I did not use the Chinese root. I used the root where you plug your phone in to the USB and use adb to run a program, which then asks you if you want full root or the partial root that you can only access via USB/abd.
I'm sorry if this seems confused... Basically, I want to unroot this phone and return it as quickly and simply as possible. Any help would be greatly appreciated!
Thanks!
Use the LG flash tool to return to stock (detailed somewhere on these forums) and you will become completely unrooted. I've done it before and it does reset the status flag in the settings screen.
Sent from my VS980 4G using XDA Premium 4 mobile app
usefulidiot127 said:
Use the LG flash tool to return to stock (detailed somewhere on these forums) and you will become completely unrooted. I've done it before and it does reset the status flag in the settings screen.
Sent from my VS980 4G using XDA Premium 4 mobile app
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THANK YOU! I had hoped it would be that simple. I tried to read through that thread to see if that was the case, but couldn't see anything definitive. I was in a bit of a panic and distracted too, so it's possible I missed it. Hopefully, this thread will get indexed by Google and other people who may have the same problem can see this.
Will try that and report back!
George
This worked great and is VZW specific.
http://forum.xda-developers.com/showthread.php?t=2448960
Broken screen for me and needed an insurance replacement.
Thanks, hard brick?
willyjay said:
This worked great and is VZW specific.
http://forum.xda-developers.com/showthread.php?t=2448960
Broken screen for me and needed an insurance replacement.
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Click to collapse
Do you think I should try that one specifically instead of the generic instructions here:
http://forum.xda-developers.com/showthread.php?t=2432476
?
I didn't know what a TOT file is, so I Googled it and found some warning to be very careful with TOT files because they can hard brick the phone?
Not working
Ah, heck!
I tried the first generic 'restore to stock' from this link:
http://forum.xda-developers.com/showthread.php?t=2432476
and when I get to the step where I click 'ok' to proceed and flash the rom, the program stops and the phone displays a "B100" and then "ROOTED" in red letters!
I'm going to read through all 27 pages of that thread to see if anyone else has had this problem, but in the meantime, does that Verizon specific thread fix this problem, would either of you happen to know?
Thanks!
Total protection is not warranty. You breaking your phone is not a manufacturer defect which warranty covers.
Regardless, neither method cares if it's rooted or not. I have returned more phones than I can count that have been rooted and not once have I had a charge.
gwbyrd said:
Do you think I should try that one specifically instead of the generic instructions here:
http://forum.xda-developers.com/showthread.php?t=2432476
?
I didn't know what a TOT file is, so I Googled it and found some warning to be very careful with TOT files because they can hard brick the phone?
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Click to collapse
The VZW specific method worked perfectly for me....also, shows unrooted in the settings and download mode.
Just make sure to verify the md5 checksum on the tot file.
Verified, flashing the stock tot resets back to pure stock including a reset of the root flag. I used the VZW specific writeup and it went exactly as advertised. Recommend you use that one.
Thanks
06stang said:
Total protection is not warranty. You breaking your phone is not a manufacturer defect which warranty covers.
Regardless, neither method cares if it's rooted or not. I have returned more phones than I can count that have been rooted and not once have I had a charge.
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Thanks, I was wondering about that! I've never been a Verizon customer before and I've heard stories that made me nervous. You have definitely made me feel a bit more reassured. Of course, I still want to unroot it a) to show myself I can, and b) just to be safe.
gwbyrd said:
Thanks, I was wondering about that! I've never been a Verizon customer before and I've heard stories that made me nervous. You have definitely made me feel a bit more reassured. Of course, I still want to unroot it a) to show myself I can, and b) just to be safe.
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Can't hurt to do it. When I had my Incredible 1 I asked my buddy about it and he told me when he gets the phone they check for physical damage, check the water damage indicators, plug it in and flash the new software, then test it to send back out. I went through 6 incredibles, 4 incredible 2s, 4 rezounds, and 4 galaxy nexus. All rooted all returned without resetting no charges.
But i can say 100% guaranteed without a doubt your total protection insurance does no care what you do to the phone because it's not a warranty issue anyway. If you return your current device for a new one you're paying the $99 fee anyway. If you send it in as warranty they'll charge you full pop if they see physical damage.
HOORAY!
HOORAY!
I followed the steps at this link: http://forum.xda-developers.com/showthread.php?t=2448960, and it worked!
Thanks again, everyone!
Getting a replacement device today because mine will randomly drop 4G and revert to 3G in strong signal areas and will only come back when I put it in airplane mode and back out again. Swapped SIMs, reset to stock, even allowed the latest update with no change.
The replacement device arrives today. My phone before was rooted with Kingo, but I only used root for tethering and minor customization using Wanam, Nova, etc. No special ROMs or anything. In reading the forums it looks like accepting the KK update is NOT the way to go.
Looking at this thread http://forum.xda-developers.com/showthread.php?t=2727876, I think this is the route I want to take.Since I haven't done a whole lot since my OG Droid days besides point and click rooting solutions, if I mess something up do I always have the option of restoring my phone to stock using Kies like I did to revert to stock for my original phone's trip back to Verizon?
Thanks all.
I work for Verizon Wireless Tech Support, YOU NEED TO UNROOT AND FLASH STOCK EVERYTHING ON THE PHONE. Literally no joke, if our returns center detects even the HINT of root / non stock they WILL charge you $299 and it CAN NOT BE REVERSED, not by a supervisor, not by returning the phone, not by talking to samsung, nothing will have that removed. Just flash the phone completely stock, as for your new one that will depend on what OS it comes pre loaded with.
Xproplayer said:
I work for Verizon Wireless Tech Support, YOU NEED TO UNROOT AND FLASH STOCK EVERYTHING ON THE PHONE. Literally no joke, if our returns center detects even the HINT of root / non stock they WILL charge you $299 and it CAN NOT BE REVERSED, not by a supervisor, not by returning the phone, not by talking to samsung, nothing will have that removed. Just flash the phone completely stock, as for your new one that will depend on what OS it comes pre loaded with.
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I did. Used Kies and restored my original phone to the stock image.
Can I always do this with this model phone? If I have a problem with rooting?
hawkeye680 said:
I did. Used Kies and restored my original phone to the stock image.
Can I always do this with this model phone? If I have a problem with rooting?
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Do what? Root or unroot?
Xproplayer said:
Do what? Root or unroot?
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Use Kies to restore to factory. Unrooted.
hawkeye680 said:
Use Kies to restore to factory. Unrooted.
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Click to collapse
Probably. If not, use odin.
<Note3>
LeftyGR said:
Probably. If not, use odin.
<Note3>
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Click to collapse
Kies actually uses Odin to restore the phone to stock. :good:
Ok I did my research, and I narrowed down to two threads.
http://forum.xda-developers.com/showthread.php?t=2432476
http://forum.xda-developers.com/showthread.php?t=2715114
I have to send my phone back into Verizon, I have the infamous dead zone on my LG G2, they just sent me a replacement that will be here wednesday. However I have to send back my old phone and if they determine it was rooted they will charge me for the phone. So I need to make sure I take every step in order to make sure it look perfect. So am I doing in this right? I should make sure the root flag is set back to unrooted, and then flash back to stock? Is that all I need to do? Sorry for asking something that is probably easy for to understand I just don't wish to be charged a B.S. charge.
Helltech said:
Ok I did my research, and I narrowed down to two threads.
http://forum.xda-developers.com/showthread.php?t=2432476
http://forum.xda-developers.com/showthread.php?t=2715114
I have to send my phone back into Verizon, I have the infamous dead zone on my LG G2, they just sent me a replacement that will be here wednesday. However I have to send back my old phone and if they determine it was rooted they will charge me for the phone. So I need to make sure I take every step in order to make sure it look perfect. So am I doing in this right? I should make sure the root flag is set back to unrooted, and then flash back to stock? Is that all I need to do? Sorry for asking something that is probably easy for to understand I just don't wish to be charged a B.S. charge.
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I believe you're gonna have to use the TOT method to reset the root checker. I did this on my Verizon one and it worked like a charm.
markrulesallnow said:
I believe you're gonna have to use the TOT method to reset the root checker. I did this on my Verizon one and it worked like a charm.
Click to expand...
Click to collapse
I honestly don't know what that means, can you link me?
Is this what I need?
http://forum.xda-developers.com/showthread.php?t=2448960
Is this ALL I need to do?
Am I good to send this back now that I did the ToT method?
Yes i took mine back a week ago you can also use the kdz they both work and will turn ur status to a lovely unrooted i have all tot and kdsz files (tot 10b,11a)(kdz 12b,24a)if needed
Sent from my VS980 4G using XDA Free mobile app