Getting replacement device today, questions about next steps. - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

Getting a replacement device today because mine will randomly drop 4G and revert to 3G in strong signal areas and will only come back when I put it in airplane mode and back out again. Swapped SIMs, reset to stock, even allowed the latest update with no change.
The replacement device arrives today. My phone before was rooted with Kingo, but I only used root for tethering and minor customization using Wanam, Nova, etc. No special ROMs or anything. In reading the forums it looks like accepting the KK update is NOT the way to go.
Looking at this thread http://forum.xda-developers.com/showthread.php?t=2727876, I think this is the route I want to take.Since I haven't done a whole lot since my OG Droid days besides point and click rooting solutions, if I mess something up do I always have the option of restoring my phone to stock using Kies like I did to revert to stock for my original phone's trip back to Verizon?
Thanks all.

I work for Verizon Wireless Tech Support, YOU NEED TO UNROOT AND FLASH STOCK EVERYTHING ON THE PHONE. Literally no joke, if our returns center detects even the HINT of root / non stock they WILL charge you $299 and it CAN NOT BE REVERSED, not by a supervisor, not by returning the phone, not by talking to samsung, nothing will have that removed. Just flash the phone completely stock, as for your new one that will depend on what OS it comes pre loaded with.

Xproplayer said:
I work for Verizon Wireless Tech Support, YOU NEED TO UNROOT AND FLASH STOCK EVERYTHING ON THE PHONE. Literally no joke, if our returns center detects even the HINT of root / non stock they WILL charge you $299 and it CAN NOT BE REVERSED, not by a supervisor, not by returning the phone, not by talking to samsung, nothing will have that removed. Just flash the phone completely stock, as for your new one that will depend on what OS it comes pre loaded with.
Click to expand...
Click to collapse
I did. Used Kies and restored my original phone to the stock image.
Can I always do this with this model phone? If I have a problem with rooting?

hawkeye680 said:
I did. Used Kies and restored my original phone to the stock image.
Can I always do this with this model phone? If I have a problem with rooting?
Click to expand...
Click to collapse
Do what? Root or unroot?

Xproplayer said:
Do what? Root or unroot?
Click to expand...
Click to collapse
Use Kies to restore to factory. Unrooted.

hawkeye680 said:
Use Kies to restore to factory. Unrooted.
Click to expand...
Click to collapse
Probably. If not, use odin.
<Note3>

LeftyGR said:
Probably. If not, use odin.
<Note3>
Click to expand...
Click to collapse
Kies actually uses Odin to restore the phone to stock. :good:

Related

Erase all Trace

I rooted my Epic 4G with the new Epic Experience Rom recently. I am going to return the phone, but they won't take it back rooted. I couldn't find anything in search. Does anyone know how to erase any trace of my phone being rooted?
Thanks everyone.
Edit: nm read his post wrong.
RootTheWorld said:
I rooted my Epic 4G with the new Epic Experience Rom recently. I am going to return the phone, but they won't take it back rooted. I couldn't find anything in search. Does anyone know how to erase any trace of my phone being rooted?
Thanks everyone.
Click to expand...
Click to collapse
ODIN, and an official release, not Froyo.. Use the DI18 Package..
Also remember to wipe your SD card too which will not be touched during install. ODIN will flash over EVERYTHING making it brand new.
Why would you want to return your Epic? I hope not to get an EVO.. The EVO is a good phone and I wanted it when it first came out, my gut kept telling me to wait and the EPIC really is a good phone.
brian_hoffman said:
ODIN, and an official release, not Froyo.. Use the DI18 Package..
Also remember to wipe your SD card too which will not be touched during install. ODIN will flash over EVERYTHING making it brand new.
Why would you want to return your Epic? I hope not to get an EVO.. The EVO is a good phone and I wanted it when it first came out, my gut kept telling me to wait and the EPIC really is a good phone.
Click to expand...
Click to collapse
Last time I had to take my phone into a sprint store, I ODIN'ed back to DI18 and thought that it removes root as I've read in multiple posts but apparently it doesn't because the technician said the phone is rooted and although they will service the phone this time, root voids warranty and they put a note on my account to check if phone is rooted if i ever take it back again. My speaker just died, so I ODIN'd and used this to remove root.
http://forum.sdx-developers.com/epi...ecovery-1-13-for-windows-intel-mac-and-linux/
When I took it in, they didn't mention anything about root. So either they didn't check or they saw phone wasn't rooted.
For you those going back to stock or are stock and u flashed 2.2 and want to downgrade or resort back to stock use this method.
Rooted/clockwork users skip the first step...
1. Do the one click root/clockwork/etc Here
2. Flash the d118 modem Here
3. Then Flash the zip file Here
4. Then flash the get rid of clockwork zip Here
5. Your are back to stock without using odin yay!!!
Now all links work!!! and added a step use this method to return to stock with out odin.
viper786 said:
Last time I had to take my phone into a sprint store, I ODIN'ed back to DI18 and thought that it removes root as I've read in multiple posts but apparently it doesn't because the technician said the phone is rooted and although they will service the phone this time, root voids warranty and they put a note on my account to check if phone is rooted if i ever take it back again. My speaker just died, so I ODIN'd and used this to remove root.
http://forum.sdx-developers.com/epi...ecovery-1-13-for-windows-intel-mac-and-linux/
When I took it in, they didn't mention anything about root. So either they didn't check or they saw phone wasn't rooted.
Click to expand...
Click to collapse
Perhaps,
If you ODIN to an offical "virgin" Rom you will lose root.. Period. If you dont believe me do it then try and run any app that requires root "like wifi tether" it will not work. There are roms that work with odin that are pre rooted.
What I got from the other thread was Sprint can tell by some method what OS version and build you have been using while connected to thier network... so if this is true they may be able to tell your running an "Epic Experience" build and put 2&2 together that you have rooted.
The fact of the matter is, if you are running software not designed for the phone or not ready to be released and things do not work then they waste countless man hours trying to figure our why things force close on a product that is no longer thiers.
So, it is not hard to see why they do not like people rooting thier devices.
If you ODIN back and still have the speaker problem then it is SAFE to assume its a hardware rather than a software problem regardless of your past programs that have run on the phone.
brian_hoffman said:
Perhaps,
If you ODIN to an offical "virgin" Rom you will lose root.. Period. If you dont believe me do it then try and run any app that requires root "like wifi tether" it will not work. There are roms that work with odin that are pre rooted.
What I got from the other thread was Sprint can tell by some method what OS version and build you have been using while connected to thier network... so if this is true they may be able to tell your running an "Epic Experience" build and put 2&2 together that you have rooted.
The fact of the matter is, if you are running software not designed for the phone or not ready to be released and things do not work then they waste countless man hours trying to figure our why things force close on a product that is no longer thiers.
So, it is not hard to see why they do not like people rooting thier devices.
If you ODIN back and still have the speaker problem then it is SAFE to assume its a hardware rather than a software problem regardless of your past programs that have run on the phone.
Click to expand...
Click to collapse
I was not aware that they can see what OS i've been using. Anyway, they are replacing the phone and said i should receive the replacement at my house tomorrow. Normally all replacements are sent to them this is the first time i'm getting a replacement sent to my house instead of the store.
Are you sure you searched? One of the very first threads in the development forum...
Sent from my SPH-D700 using Tapatalk
updated instructions to goto stock without odin, see post 5.

[Q] Can LG tell if my phone has been rooted and the bootloader unlocked?

i have to send my phone back to LG (or Google? not sure which one its actually going to end up at) because of overheating issues. they're sending me a replacement tomorrow with a shipping label for my old one to send back. they're holding funds for my new one until they've checked over the old one an verified that i do need a replacement, then if its all good they release the funds back into my account, but if its not all hunky dory they take the money, and i really can't afford that. i had it rooted and the bootloader unlocked and a custom kernel. i've flashed the stock kernel, unrooted and checked with Root Checker Basic, which tells me "Sorry! This device does not have proper root access". I've re-locked the bootloader, and checked that as well. I've flashed a few different things, including mod that makes the screen more sensitive, i've reverted that now though as it was to sensitive. i've also flashed lots of different ROMs including CyanogenMod, AOKP, Paranoid Android (i think thats the name) and more, a few weeks ago i flashed back to the stock rom, because i found problems with all the other ones. please ask if you need more information. back to the original question: will LG, or Google, whoever it goes to, be able to know that any of that has been done?
Thanks, Raf
rafspeik said:
i have to send my phone back to LG (or Google? not sure which one its actually going to end up at) because of overheating issues. they're sending me a replacement tomorrow with a shipping label for my old one to send back. they're holding funds for my new one until they've checked over the old one an verified that i do need a replacement, then if its all good they release the funds back into my account, but if its not all hunky dory they take the money, and i really can't afford that. i had it rooted and the bootloader unlocked and a custom kernel. i've flashed the stock kernel, unrooted and checked with Root Checker Basic, which tells me "Sorry! This device does not have proper root access". I've re-locked the bootloader, and checked that as well. I've flashed a few different things, including mod that makes the screen more sensitive, i've reverted that now though as it was to sensitive. i've also flashed lots of different ROMs including CyanogenMod, AOKP, Paranoid Android (i think thats the name) and more, a few weeks ago i flashed back to the stock rom, because i found problems with all the other ones. please ask if you need more information. back to the original question: will LG, or Google, whoever it goes to, be able to know that any of that has been done?
Thanks, Raf
Click to expand...
Click to collapse
No, if you flashed a factory image and the bootloader is locked they can`t tell what you flashed in the past .
gee2012 said:
No, if you flashed a factory image and the bootloader is locked they can`t tell what you flashed in the past .
Click to expand...
Click to collapse
i was reading this http://forum.xda-developers.com/showthread.php?t=1580829&nocache=1 and on the third post, bzmotoninja83 says that modern phones can detect bootloader locks/unlocks
rafspeik said:
i was reading this http://forum.xda-developers.com/showthread.php?t=1580829&nocache=1 and on the third post, bzmotoninja83 says that modern phones can detect bootloader locks/unlocks
Click to expand...
Click to collapse
Nope, not afaik. Samsung has binary flash counters (which can be reset though). Nexus devices don`t have that. So they look at the device as it comes in, not rooted and a locked bootloader.
gee2012 said:
Nope, not afaik. Samsung has binary flash counters (which can be reset though). Nexus devices don`t have that. So they look at the device as it comes in, not rooted and a locked bootloader.
Click to expand...
Click to collapse
great! thanks for your help

How to return phone to bone stock?

Anyone have a set of instructions or a link to returning my phone to completely bone stock? I know I can flash an unrooted and stock firmware, but the bootloader will still be unlocked. I need to RMA my phone and the store has turned me away in the past for having a modified firmware or bootloader.
wotan2525 said:
Anyone have a set of instructions or a link to returning my phone to completely bone stock? I know I can flash an unrooted and stock firmware, but the bootloader will still be unlocked. I need to RMA my phone and the store has turned me away in the past for having a modified firmware or bootloader.
Click to expand...
Click to collapse
The boot loader is not locked stock, so that's not a problem. Simply download the MF9 firmware and install using odin. Perform a factory reset in the stock recovery. Then use Triangleaway to reset the flash counter and you will be stock with no signs of tampering.
cruise350 said:
The boot loader is not locked stock, so that's not a problem. Simply download the MF9 firmware and install using odin. Perform a factory reset in the stock recovery. Then use Triangleaway to reset the flash counter and you will be stock with no signs of tampering.
Click to expand...
Click to collapse
dont you have to be rooted to use TriangleAway? I would assume that using Odin to go back to MF9 would cause you to lose root, no?
Correct. You need to be rooted for TA.
What I'd do is use TA first. Then use Odin to install MF9 (or one of the older stock rom's). If the download screen still says custom, do another RTN/Factory Reset. That should clean it all up.
You could also try to just flash the stock recovery. Then run TA and see if that resets it all to Official on the Download screen. If it does, all you should need to do from there is Full Unroot from the SuperUser app.
wotan2525 said:
Anyone have a set of instructions or a link to returning my phone to completely bone stock? I know I can flash an unrooted and stock firmware, but the bootloader will still be unlocked. I need to RMA my phone and the store has turned me away in the past for having a modified firmware or bootloader.
Click to expand...
Click to collapse
Go here: http://www.sxtpdevelopers.com/showthread.php?t=231
Download the ODIN one click for SPH-L720_MDC_Stock_Restore.exe and follow the instructions on that site.
Puts you back at original release and then if you want, you can update through Sprint for the two upgrades you'll need to get back to MF9. You'll have everything back to stock, no counter trips and everything back at zero. I wish they made the ODIN one clicks for MF9, they're so easy.
mmark27 said:
Go here: http://www.sxtpdevelopers.com/showthread.php?t=231
Download the ODIN one click for SPH-L720_MDC_Stock_Restore.exe and follow the instructions on that site.
Puts you back at original release and then if you want, you can update through Sprint for the two upgrades you'll need to get back to MF9. You'll have everything back to stock, no counter trips and everything back at zero. I wish they made the ODIN one clicks for MF9, they're so easy.
Click to expand...
Click to collapse
Thank you! This is what I needed....
Coming from the Galaxy S2, it seemed like there were a million 1-click ODINS. Any idea why the S4 doesn't have these?
wotan2525 said:
Thank you! This is what I needed....
Coming from the Galaxy S2, it seemed like there were a million 1-click ODINS. Any idea why the S4 doesn't have these?
Click to expand...
Click to collapse
Well, I think that answer is complicated because there was some sort of fall out between users here at XDA and people that were part of the SXTP forums or they started their own forums or whatever. I don't really get into those politic things, I just look for resources that are useful and thank all those that are involved. That and there really aren't as many builds coming out for the S4 like there were for the S2 and the S3 for that matter.

[Q] Damaged phone, rooted, warranty HELP

Very sorry to post this in such a panic, I have been researching Google and XDA forums for a couple of hours now and just can't find the information I need.
I dropped my phone and broke the proximity sensor. It is making the phone all but unusable. I have the Total Equipment Protection from Verizon, which covers damage, theft, and loss. However, the problem is I have rooted the phone, and I am concerned they will say I have voided the warranty.
I tried doing a hard reset, and it still shows up as rooted. I have downloaded the files to 'restore to stock', but I don't know if that will unroot the device, or not.
I had previously installed Voodoo Rootkeeper when I had rooted it the first time. Now, after doing the hard (factory) reset, I installed Voodoo Rootkeeper from the Play store and it says I have Superuser installed, but I don't see it in my apps list. I am guessing that I just need to reinstall it from the play store because there is a button in Rootkeeper that says, "Google Play".
There's also a button that says "Temp un-root". Will this unroot my phone so that I can return it to the store under warranty?
Is there a way to completely un-root this phone, once it has been rooted?
Just FYI, I did not use the Chinese root. I used the root where you plug your phone in to the USB and use adb to run a program, which then asks you if you want full root or the partial root that you can only access via USB/abd.
I'm sorry if this seems confused... Basically, I want to unroot this phone and return it as quickly and simply as possible. Any help would be greatly appreciated!
Thanks!
Use the LG flash tool to return to stock (detailed somewhere on these forums) and you will become completely unrooted. I've done it before and it does reset the status flag in the settings screen.
Sent from my VS980 4G using XDA Premium 4 mobile app
usefulidiot127 said:
Use the LG flash tool to return to stock (detailed somewhere on these forums) and you will become completely unrooted. I've done it before and it does reset the status flag in the settings screen.
Sent from my VS980 4G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
THANK YOU! I had hoped it would be that simple. I tried to read through that thread to see if that was the case, but couldn't see anything definitive. I was in a bit of a panic and distracted too, so it's possible I missed it. Hopefully, this thread will get indexed by Google and other people who may have the same problem can see this.
Will try that and report back!
George
This worked great and is VZW specific.
http://forum.xda-developers.com/showthread.php?t=2448960
Broken screen for me and needed an insurance replacement.
Thanks, hard brick?
willyjay said:
This worked great and is VZW specific.
http://forum.xda-developers.com/showthread.php?t=2448960
Broken screen for me and needed an insurance replacement.
Click to expand...
Click to collapse
Do you think I should try that one specifically instead of the generic instructions here:
http://forum.xda-developers.com/showthread.php?t=2432476
?
I didn't know what a TOT file is, so I Googled it and found some warning to be very careful with TOT files because they can hard brick the phone?
Not working
Ah, heck!
I tried the first generic 'restore to stock' from this link:
http://forum.xda-developers.com/showthread.php?t=2432476
and when I get to the step where I click 'ok' to proceed and flash the rom, the program stops and the phone displays a "B100" and then "ROOTED" in red letters!
I'm going to read through all 27 pages of that thread to see if anyone else has had this problem, but in the meantime, does that Verizon specific thread fix this problem, would either of you happen to know?
Thanks!
Total protection is not warranty. You breaking your phone is not a manufacturer defect which warranty covers.
Regardless, neither method cares if it's rooted or not. I have returned more phones than I can count that have been rooted and not once have I had a charge.
gwbyrd said:
Do you think I should try that one specifically instead of the generic instructions here:
http://forum.xda-developers.com/showthread.php?t=2432476
?
I didn't know what a TOT file is, so I Googled it and found some warning to be very careful with TOT files because they can hard brick the phone?
Click to expand...
Click to collapse
The VZW specific method worked perfectly for me....also, shows unrooted in the settings and download mode.
Just make sure to verify the md5 checksum on the tot file.
Verified, flashing the stock tot resets back to pure stock including a reset of the root flag. I used the VZW specific writeup and it went exactly as advertised. Recommend you use that one.
Thanks
06stang said:
Total protection is not warranty. You breaking your phone is not a manufacturer defect which warranty covers.
Regardless, neither method cares if it's rooted or not. I have returned more phones than I can count that have been rooted and not once have I had a charge.
Click to expand...
Click to collapse
Thanks, I was wondering about that! I've never been a Verizon customer before and I've heard stories that made me nervous. You have definitely made me feel a bit more reassured. Of course, I still want to unroot it a) to show myself I can, and b) just to be safe.
gwbyrd said:
Thanks, I was wondering about that! I've never been a Verizon customer before and I've heard stories that made me nervous. You have definitely made me feel a bit more reassured. Of course, I still want to unroot it a) to show myself I can, and b) just to be safe.
Click to expand...
Click to collapse
Can't hurt to do it. When I had my Incredible 1 I asked my buddy about it and he told me when he gets the phone they check for physical damage, check the water damage indicators, plug it in and flash the new software, then test it to send back out. I went through 6 incredibles, 4 incredible 2s, 4 rezounds, and 4 galaxy nexus. All rooted all returned without resetting no charges.
But i can say 100% guaranteed without a doubt your total protection insurance does no care what you do to the phone because it's not a warranty issue anyway. If you return your current device for a new one you're paying the $99 fee anyway. If you send it in as warranty they'll charge you full pop if they see physical damage.
HOORAY!
HOORAY!
I followed the steps at this link: http://forum.xda-developers.com/showthread.php?t=2448960, and it worked!
Thanks again, everyone!

I messed up :(

So I am trying to reset my Verizon Galaxy S5 to BS_FREE_Lolipop but I messed up and now my phone won't boot up, it says Software Update failed... So what I did was download the files he provided and tried to load https://www.androidfilehost.com/?fid=24052804347776876 and it didn't work and I am where I am now. I just want to get root access to be able to install BS_FREE_Lollipop on my phone someone please help
http://forum.xda-developers.com/ver...w-to-update-to-g900voe1-5-0-keeproot-t3149784 go there and downgrade to NCG then reroot
Veid71 said:
http://forum.xda-developers.com/ver...w-to-update-to-g900voe1-5-0-keeproot-t3149784 go there and downgrade to NCG then reroot
Click to expand...
Click to collapse
Thanks I'll try that I hope it works
Griingo said:
Thanks I'll try that I hope it works
Click to expand...
Click to collapse
np lemmi know how it goes and if it helps
Veid71 said:
np lemmi know how it goes and if it helps
Click to expand...
Click to collapse
Okay so I just around to looking at that thread but that won't work, my phone is bricked right now I can't turn it on without it saying I need to repair it I can only put the phone in download mode :/
Griingo said:
Okay so I just around to looking at that thread but that won't work, my phone is bricked right now I can't turn it on without it saying I need to repair it I can only put the phone in download mode :/
Click to expand...
Click to collapse
yup thats what you do you put it into download mode flash Full Wipe G900V_Downgrade_to_NCG.tar (its located on step 4 in the notes section) using odin on your computer (you connect your phone to computer) then you redownload towelroot super su busy box and safestrap and youre rooted then you can choose to upgrade to whatever version or thing you want in your case bsfreelollipop
Griingo said:
So I am trying to reset my Verizon Galaxy S5 to BS_FREE_Lolipop but I messed up and now my phone won't boot up, it says Software Update failed... So what I did was download the files he provided and tried to load https://www.androidfilehost.com/?fid=24052804347776876 and it didn't work and I am where I am now. I just want to get root access to be able to install BS_FREE_Lollipop on my phone someone please help
Click to expand...
Click to collapse
You wrote you want to reset your phone to the BS free ROM, but then at the end you write you want to get root access. What state was your phone in when you started to try this? Was your phone already rooted? Was your phone already rooted and on BS free ROM and just needed to clean up your phone and get back onto the BS free ROM? If you were not already rooted and had taken the Verizon OTA updates to Lollipop, chances are good you cannot root your phone, and therefore you cannot run the BS Free ROM. Let us know what state your phone was in when you started this so we can help you better.
Griingo said:
So I am trying to reset my Verizon Galaxy S5 to BS_FREE_Lolipop but I messed up and now my phone won't boot up, it says Software Update failed... So what I did was download the files he provided and tried to load https://www.androidfilehost.com/?fid=24052804347776876 and it didn't work and I am where I am now. I just want to get root access to be able to install BS_FREE_Lollipop on my phone someone please help
Click to expand...
Click to collapse
What software version you're on and did you have root before you tried to reset to Verizon Galaxy S5 to BS_FREE_Lolipop??
To reply to everyone the only thing I ever did with the phone was update to 5.0 If I can't get root no big deal but I really want to install something that gets rid of all the Verizon junk apps :/
Griingo said:
To reply to everyone the only thing I ever did with the phone was update to 5.0 If I can't get root no big deal but I really want to install something that gets rid of all the Verizon junk apps :/
Click to expand...
Click to collapse
If you never rooted your phone and you took all of the Verizon OTA updates to 5.0 you are most likely on OG5 and cannot root your phone. If you took an OTA update in the past few days before trying this, you may have been on the latest OK3 security patch update. Your best bet would probably be to find the OG5 full factory tar file and flash it in ODIN to get your phone back to a working state. I think there is a thread in the general section where you can find the file you need.
landshark68 said:
If you never rooted your phone and you took all of the Verizon OTA updates to 5.0 you are most likely on OG5 and cannot root your phone. If you took an OTA update in the past few days before trying this, you may have been on the latest OK3 security patch update. Your best bet would probably be to find the OG5 full factory tar file and flash it in ODIN to get your phone back to a working state. I think there is a thread in the general section where you can find the file you need.
Click to expand...
Click to collapse
Okay I'll try that, and what about after I get it working, can I install any new ROM or whatever to get rid of all the verizon junk?
Griingo said:
Okay I'll try that, and what about after I get it working, can I install any new ROM or whatever to get rid of all the verizon junk?
Click to expand...
Click to collapse
No. No root means no custom ROMs.
landshark68 said:
No. No root means no custom ROMs.
Click to expand...
Click to collapse
Well I was able to repair it finally using the tool, I'm still on 5.0 so I'm guessing I'm screwed... What about downgrading and then doing root / custom ROM? Or am I just screwed all together LOL I'd just sell the phone at this point since I no longer have Verizon (they're ****) but still have the phone.
Griingo said:
Well I was able to repair it finally using the tool, I'm still on 5.0 so I'm guessing I'm screwed... What about downgrading and then doing root / custom ROM? Or am I just screwed all together LOL I'd just sell the phone at this point since I no longer have Verizon (they're ****) but still have the phone.
Click to expand...
Click to collapse
Sorry to keep saying no, but if you are on OE1, OG5, or the new OK3 you cannot downgrade. You are stuck where you are.

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