[Q] ##72786# - Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot

I was attempting to update my PRL, Profile, Samsung Software, and firmware, and for all of these i received this error message: Error: Connection Error 6620. I had tried placing the phone on and off of airplane mode, turning mobile date off and then on, and restarting the phone. None of these resolved the problem. i had read that dialing ##72786# can resolve this issue. I tried that, and now my phone has no service at all. My phone keeps attempting to do the hands free activation and failing with an error message that says "Sorry - we experienced a system problem during your task. Please dial *2 from your Sprint phone or call Customer Care at 1-888-211-4727 from another phone to complete your task.
Im here in philippines, using Globe cariier, after i do that my phone works perfect.. what sould i do?
It shows Invalid sim..

Was the phone flashed to your carrier? If so that dialer code may have borked some of the flash I had a et4g and when I did that I lost all data, I could make calls tho
Sent from my SPH-L720T using XDA Free mobile app

juzsken said:
I was attempting to update my PRL, Profile, Samsung Software, and firmware, and for all of these i received this error message: Error: Connection Error 6620. I had tried placing the phone on and off of airplane mode, turning mobile date off and then on, and restarting the phone. None of these resolved the problem. i had read that dialing ##72786# can resolve this issue. I tried that, and now my phone has no service at all. My phone keeps attempting to do the hands free activation and failing with an error message that says "Sorry - we experienced a system problem during your task. Please dial *2 from your Sprint phone or call Customer Care at 1-888-211-4727 from another phone to complete your task.
Im here in philippines, using Globe cariier, after i do that my phone works perfect.. what sould i do?
It shows Invalid sim..
Click to expand...
Click to collapse
72786 is a code to reset data settings. Erases your account from the device hence why it's doing a hands free activation. If you are on sprint you should be fine but if the phone has been unlocked you've just erased all steps done to get service from another provider. If not unlocked phone you just may have a bad sim card and need a new one.
Sent from my SPH-L720 using XDA Free mobile app

Yeah sounds like you wiped out the unlock on it.

My et4g did it. My only savior was that I was using boost and it's a sprint network do I could fix it to make calls through dialer codes without a reflash
Sent from my SPH-L720T using XDA Free mobile app

31ken31 said:
My et4g did it. My only savior was that I was using boost and it's a sprint network do I could fix it to make calls through dialer codes without a reflash
Sent from my SPH-L720T using XDA Free mobile app
Click to expand...
Click to collapse
There is a guide in the general forum that will help you get a domestic unlock and you can go from there.
Sent from my SPH-L720 using XDA Free mobile app

Please help me, I have this issue too. I'm on Stock 5.0.1 and I have SPH-L720

alex007600 said:
Please help me, I have this issue too. I'm on Stock 5.0.1 and I have SPH-L720
Click to expand...
Click to collapse
Is your device unlocked? What carrier? Have you checked your APN settings? Need more info about your situation.
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Related

My T-Mobile Tab is unlocked?

This is very strange, i was reading the following thread on how to Network Unlock the tab, http://forum.xda-developers.com/showthread.php?t=838424, and i decided to enter *#7465625# as stated on the thread to to see what would come up and to amazement it says that my tab is network unlocked. Now how could that be, i have not gotten an unlock code from T-Mobile and i tried to use the guide posted by Rotohammer, http://forum.xda-developers.com/showthread.php?t=843323, using Terminal Emulator, since i don't have ADB, but then i ended up with an error message halfway through entering the code so i didn't bother to retry and just decided to wait the 90 days to get the code from T-Mobile. I would need to get my hands on a non-t-mobile sim to see if it actually works.
Please see the pic bellow that shows my tab as Network Unlocked after entering *#7465625#. Again, i did not do any of steps listed on the thread i just wanted to see what i would get by entering the set of numbers.
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Any thoughts on how this could had happen?
I would recommend to check your IMEI either way.
Hope it is not corrupted.
Your phone isn't unlocked because a screen says so. It's unlocked when you can put in another carriers sim and connect to their network.
Adapt0r said:
I would recommend to check your IMEI either way.
Hope it is not corrupted.
Click to expand...
Click to collapse
I did break my IMEI so i could get data using my Vibrant sim, don't know if that had something to do with it.
Sent from my GT-P1000 using XDA App
rangercaptain said:
Your phone isn't unlocked because a screen says so. It's unlocked when you can put in another carriers sim and connect to their network.
Click to expand...
Click to collapse
Don't really have access to another sim (ex. AT&T ) to try it. Might have to wait untill i get my unlock code from t-mobile.
Sent from my GT-P1000 using XDA App
Try to restore original imei and check network lock once more. You would see it locked.
The safest way to unlock posted by Roto in details. I do not recommend corrupting imei like some other methods do in the end.

Not Registered on Network

we write original imei with box. phone is ok. working. if i install original stock firmware or custom, phone said to me "not registered on the network." when try to make call. and we write original imei with box. phone fix again. but i cant install firmware
Phone i9500
Rom: Stock 4.3
*#0011# IMEI CERTI FAIL
How can i fix it? Anybody idea?
Dial *#06# and tell me if appears the same numbers of ur box
My imei and phone original imei is same
bloodypuppet said:
My imei and phone original imei is same
Click to expand...
Click to collapse
check the product code of your phone.
also check the csc code
i had exactly the same problem with an s3
i check and.try so many modems.and.different csc
Compare the product code and imei in the phone with that under the battery not the box
Sent from my GT-I9505 using xda app-developers app
The product code on my s3 was GT-I9300MBDO2U when I unlocked and degraded the phone using z3x when I plugged the phone into lies it said phone not supported. I changed the product code to GT-I9300MBDBTU using the z3x box, I kept the imei and s/n original as on the sticker under the battery. Now when I plug the phone into kies the phone is recognised and will update as normal. I've also done the same to my I9505 which was on orange.
Hope this helps
Sent from my GT-I9505 using xda app-developers app
Debranded not degraded
Sent from my GT-I9505 using xda app-developers app
bloodypuppet said:
we write original imei with box. phone is ok. working. if i install original stock firmware or custom, phone said to me "not registered on the network." when try to make call. and we write original imei with box. phone fix again. but i cant install firmware
Phone i9500
Rom: Stock 4.3
*#0011# IMEI CERTI FAIL
How can i fix it? Anybody idea?
Click to expand...
Click to collapse
same problem on my GT-i9500
View attachment 2559681
But I can use 3G and +HSPA ... no calls or SMS ...
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:crying:
i have the same problem galaxy s premier gt i9260 when try to call gives this msg not registered on network
when i hit *#0011# found IMEI CERTI: FAIL
is there any solution please ?
imei cert fail on my Samsung galaxy s4 i9500
Joku1981 said:
Dial *#06# and tell me if appears the same numbers of ur box
Click to expand...
Click to collapse
357196054683409/01
Plzz help me.....what to do now??

Trouble connecting Mobile Data

I changed my phone from Samsung Galaxy S5 i9500 to Galaxy Note 3 SM-N9005 unlocked version today. I had no issues using mobile data on galaxy s4, but after putting the SIM in note 3 everything works fine, except mobile data. I'm unable to connect to mobile data.
Phone details :
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Please help.
You purchased online? Your phone is rooted? There is many European phone with regional lock, unlocked changing imei, check your imei dialing *#06#, compare with number under battery.
Sent from my SM-N9005 using XDA Free mobile app
Hi,
I purchased it from a shop, and it is not rooted. I checked the IMEI and it has not been changed. Everything except mobile data works fine.
jdomadia said:
You purchased online? Your phone is rooted? There is many European phone with regional lock, unlocked changing imei, check your imei dialing *#06#, compare with number under battery.
Sent from my SM-N9005 using XDA Free mobile app
Click to expand...
Click to collapse
arjunz said:
Hi,
I purchased it from a shop, and it is not rooted. I checked the IMEI and it has not been changed. Everything except mobile data works fine.
Click to expand...
Click to collapse
Do you have the correct apn data settings, tried with a friends simcard if you get data then. Maybe request a new simcard from your provider.
What software version do you have, type *#1234#in the phone dialer to see that.
I put my SIM in another phone and mobile data works fine. Tried the note 3 using my friend's SIM, but still no data connection.
Checked the phone's firmware and I found that it is a HONG KONG version of the note 3. Any issues for this version ?
gee2012 said:
Do you have the correct apn data settings, tried with a friends simcard if you get data then. Maybe request a new simcard from your provider.
What software version do you have, type *#1234#in the phone dialer to see that.
Click to expand...
Click to collapse

Help..please

Im using aamsung galaxy note3 sm-n9005.......and i suddenly i got into an issue....i cannot receive or send calls......i checked the sim card in another phone and worked flawlessly.......its not the problem of sim card.....i cant figure out what the problem maybe......when i try call it says network not registered....i have tried searching for network and all but of no use......can anyone help..??
Sent from my SM-N9005 using XDA Free mobile app
jabadi said:
Im using aamsung galaxy note3 sm-n9005.......and i suddenly i got into an issue....i cannot receive or send calls......i checked the sim card in another phone and worked flawlessly.......its not the problem of sim card.....i cant figure out what the problem maybe......when i try call it says network not registered....i have tried searching for network and all but of no use......can anyone help..??
Sent from my SM-N9005 using XDA Free mobile app
Click to expand...
Click to collapse
Your thread will be moved to Galaxy Note 3 Q&A, Help & Troubleshooting
IMEI no
jabadi said:
Im using aamsung galaxy note3 sm-n9005.......and i suddenly i got into an issue....i cannot receive or send calls......i checked the sim card in another phone and worked flawlessly.......its not the problem of sim card.....i cant figure out what the problem maybe......when i try call it says network not registered....i have tried searching for network and all but of no use......can anyone help..??
Sent from my SM-N9005 using XDA Free mobile app
Click to expand...
Click to collapse
Please check if your phone has an IMEI no
Imei available
Sent from my SM-N9005 using XDA Free mobile app
Correct IMEI correct modem reflash modem .
Type *#0011# from dialpad. And check your imei certi pass or fail?
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pass
Sent from my SM-N9005 using XDA Free mobile app
This is my situation......
Sent from my SM-N9005 using XDA Free mobile app
Seems like you manually selected IDEA network. Try changing to automatic mode. Also set network mode to auto connect. You for sure are using IDEA sim, right?
plz help me too sir.
i have the same issue but only in wcdma mode (h, h ,3g). if i choose gsm only it connects to network can make calls, sms and net too. checked with two sims no chance.
i have done every thing to fix it but nothing helped me.
restored efs and nv backup.
downgraded to kk.
changed modem.
nothing helped
i have saw ur screen shot and found my device have a small problem and its highlighted.
in wcdma i can see signals can get emergency calls. but nothing else at all
help is gretly appreciate.
i cant see any 1 s. why
U gt a solution??
Sent from my SM-N9005 using XDA Free mobile app

SPH-L720 S4 on Boost Mobile

Hello,
I have a S4 L720 that's running the OH1 modem on CM12 by JDC Team, I put a Boost Mobile Sim Card in to see if I could get service.
After flashing the Boost Mobile fix (Link Below), I get LTE speeds and data works fine, but I can't make or receive calls or texts.
Is it that Boost Mobile Sim's aren't compatible with the S4?
http://forum.xda-developers.com/galaxy-s4-sprint/general/info-galaxy-s4-jfltespr-sprint-boost-t3299394
sonic0504 said:
Hello,
I have a S4 L720 that's running the OH1 modem on CM12 by JDC Team, I put a Boost Mobile Sim Card in to see if I could get service.
After flashing the Boost Mobile fix (Link Below), I get LTE speeds and data works fine, but I can't make or receive calls or texts.
Is it that Boost Mobile Sim's aren't compatible with the S4?
http://forum.xda-developers.com/gal...info-galaxy-s4-jfltespr-sprint-boost-t3299394
Click to expand...
Click to collapse
You have to go back to a Touchwiz ROM to activate the SIM. Make a backup, flash a Touchwiz ROM, activate SIM, restore backup.
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How do I activate the Sim?
sonic0504 said:
How do I activate the Sim?
Click to expand...
Click to collapse
Once you're on a TW ROM I think all you need to do is Update your Profile and that should activate the SIM. Try making a call and you'll know.
If that doesn't work, dial ##72786# in the phone app and that will reset the network and start the self activation process.
I went back to stock but I don't see the option to update the profile, all I see is System Updates.
sonic0504 said:
I went back to stock but I don't see the option to update the profile, all I see is System Updates.
Click to expand...
Click to collapse
Yes it's under that option, you should also update PRL while you're at it.
When I tap it all I see is this.
sonic0504 said:
When I tap it all I see is this.
Click to expand...
Click to collapse
What ROM did you flash? If it's a 5.1.1 Touchwiz ROM they are all ports from different devices and won't have that option, you need a stock Touchwiz ROM or one built from this devices stock ROM, like my ROM, Wicked X.
I flashed the OH1 rom via Odin, I'll flashing OD2 next.
Edit: It worked, I have the options back, but it says connection error (6).
sonic0504 said:
I flashed the OH1 rom via Odin, I'll flashing OD2 next.
Edit: It worked, I have the options back, but it says connection error (6).
Click to expand...
Click to collapse
Dial ##72786# in the phone app
Now it goes to hands free activation and doesn't go past that. (I can still use the phone.)
sonic0504 said:
Now it goes to hands free activation and doesn't go past that. (I can still use the phone.)
Click to expand...
Click to collapse
Do you have an active account with the SIM card that is on your phone? If not, then all of this was pointless.
Yes, I'm using it in another phone for now until I get it working on my S4.

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