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I charged up my new G1 phone for a good hour after I got it. It won't turn on nor did I see any LED light indicator that it is charging.
Anyone else have the same issue or am I just the "lucky" guy?
cliffordaz said:
I charged up my new G1 phone for a good hour after I got it. It won't turn on nor did I see any LED light indicator that it is charging.
Anyone else have the same issue or am I just the "lucky" guy?
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Did you place the battery in the phone..
Rnapole said:
Did you place the battery in the phone..
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*sigh*
lol.
ok - to quell the smart asses.
yes, sim car is in.
yes, battery is in.
c'mon - i can't be the ONLY lucky guy out here with a defective one.
Not being a smarta*$ but you are holding the end key down to turn on right?
It could be the adapter is bad, try a USB cable to ur comp to check. If there is still no charging light, I'd exchange it.
yes, sim car is in.
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There's your problem. the phone isn't meant to have a car installed in it.
What do you think it is, a garage??
Mikey1022 said:
There's your problem. the phone isn't meant to have a car installed in it.
What do you think it is, a garage??
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All I can say is.... wow.
Back to the issue... any miniUSB charger should do... when I first got mine the battery had enough charge to run non-stop for 3hrs so I think your battery or phone is bad but do not fear... there is a reason T-Mobile has won all those customer service awards
ok ok ok - i meant SIM CARD.
went back to the t-mobile store, returned it, they said this was the second one that they saw with this issue. turns out it's not a battery issue, it's an issue with the phone.
i got a new one and it works fine so i'm happy.
good luck to everyone on theirs.
c.
cliffordaz said:
ok ok ok - i meant SIM CARD.
went back to the t-mobile store, returned it, they said this was the second one that they saw with this issue. turns out it's not a battery issue, it's an issue with the phone.
i got a new one and it works fine so i'm happy.
good luck to everyone on theirs.
c.
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That's great news... Glad you got it resolved... I knew there was a reason for all those Customer Service awards...
dagentooboy said:
That's great news... Glad you got it resolved... I knew there was a reason for all those Customer Service awards...
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... that T-Mobile no longer wins because rob strickland sucks!! </rant>
Good to hear you got it replaced.
Well,just this week nobody can hear me when I make calls or they call me.
I've had my phone work perfect since September 2nd when I bought from Verizon.
It runs 4.4.4 totally stock. Tried clearing out the microphone port and only helped a tad.
Is there a way to fix it without a return exchange?
ironside2011 said:
Well,just this week nobody can hear me when I make calls or they call me.
I've had my phone work perfect since September 2nd when I bought from Verizon.
It runs 4.4.4 totally stock. Tried clearing out the microphone port and only helped a tad.
Is there a way to fix it without a return exchange?
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I would take it back, mine has been flawless since I got it shortly after the release date.
maybe
I was thinking about that. But maybe a factory reset would help
ironside2011 said:
I was thinking about that. But maybe a factory reset would help
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That's the first thing I would've tried !! I mean heck, if my phone isn't working, it's time to drop 5 yards and punt ...
Chopstix9 said:
That's the first thing I would've tried !! I mean heck, if my phone isn't working, it's time to drop 5 yards and punt ...
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Well yeah, but hard resets are always a pain. And most of the time don't fix what's wrong
ironside2011 said:
Well,just this week nobody can hear me when I make calls or they call me.
I've had my phone work perfect since September 2nd when I bought from Verizon.
It runs 4.4.4 totally stock. Tried clearing out the microphone port and only helped a tad.
Is there a way to fix it without a return exchange?
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Click to collapse
Go exchamge it. My first S5 (this is my third) had a microphone issue where my voice was muffled and hardly audible. Exchanged it and never looked back.
BigBot96 said:
Go exchamge it. My first S5 (this is my third) had a microphone issue where my voice was muffled and hardly audible. Exchanged it and never looked back.
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I'm gonna go Monday to exchange it. Hopefully it doesn't decide to work while I'm there. Happens a lot to me.
simonkelso said:
I'm gonna go Monday to exchange it. Hopefully it doesn't decide to work while I'm there. Happens a lot to me.
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Lol yeah... Same here. They didn't believe me but I was within my 14 days so they swapped it with a new one. My second S5 had a black speck right in the middle of the display.. Like a peice of bark under the digitizer. 3rd times the charm lol
Good luck!:good:
BigBot96 said:
Lol yeah... Same here. They didn't believe me but I was within my 14 days so they swapped it with a new one. My second S5 had a black speck right in the middle of the display.. Like a peice of bark under the digitizer. 3rd times the charm lol
Good luck!:good:
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Unfortunately I'm beyond the 14 day exchange policy... Hopefully they be nice about it. Since I can't really use like intended
simonkelso said:
Well yeah, but hard resets are always a pain. And most of the time don't fix what's wrong
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You said U R running totally stock. What's the pain of a hard reset? Backup appz and it's a snap to restore phone to pre-wipe state. I have odined back to stock, gone through the whole process to root again and restore everything a couple of times now. If anything, that would be considered a pain but it really ain't chit ...
You can be sure that's prolly the first thing the rep is gonna try in the store before giving you a new phone.
Chopstix9 said:
You said U R running totally stock. What's the pain of a hard reset? Backup appz and it's a snap to restore phone to pre-wipe state. I have odined back to stock, gone through the whole process to root again and restore everything a couple of times now. If anything, that would be considered a pain but it really ain't chit ...
You can be sure that's prolly the first thing the rep is gonna try in the store before giving you a new phone.
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Yeah I know.... I just don't like the whole hard reset process. I'm lazy about it
simonkelso said:
Yeah I know.... I just don't like the whole hard reset process. I'm lazy about it
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If there is a problem might be best to go through Samsung for a repair instead of Verizon to just get a refurbished device. That's what I'd do.
Before you reset/return...take your battery out for 10 min. or so...and then restart your device...maybe the battery voltage or calibration is causing the speaker interference...it's worth a shot.
shroyede said:
Before you reset/return...take your battery out for 10 min. or so...and then restart your device...maybe the battery voltage or calibration is causing the speaker interference...it's worth a shot.
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I did notice its been getting rocket hot a couple of times this week.
I haven't made any calls or received any since I factory reset it 2 days ago. Maybe it works again, I'll try tomorrow than go to Verizon
Well I think it was the battery. The microphone seems to work now. Did 3 voice recordings. All of them came out crystal clear with and without background noise.
Good to hear...it wouldn't hurt to purchase a new charger too.
I'm gonna hang on to the charger, its the first offical charger I've had in awhile. My DINC, nexus and gs3 all burned through their real charger oddly quick. I think its the weather where I'm from its been 111°-120°f for all of September
Hot damm...try to stay in the shade...lol
shroyede said:
Hot damm...try to stay in the shade...lol
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Yeah, i leave it inside now unless I need to bring it with me
(Seriously man, I can't post a link!)
www[dot]youtube[dot]com/watch?v=ux-YzGq-vSA
(phew... that was a huge hassle)
That should give you an idea on my somewhat weird and strange problem on my LG G2.
So, I have had my G2 since 2014, has worked surprisingly very well with very very little problems. But just recently I upgraded to Lolipop, was fine for a day or so and this problem suddenly appears. Initially, I was checking my phone and browse the internet, as usual, then I was surprised that my screen moved and jumped like crazy (exactly shown in the video). I was first baffled with this and wondering "what the hell is wrong?". Alright, so I soft reset my phone straight away after that and... Still the same problem. From that time I had been thinking that this could be a serious problem.
The problem started yesterday and is still there even now (with smaller frequency), now I want this to be fixed and I don't know where should I begin. I don't think it's the update that caused this because it was fine for a day or so and no one else got this problem (after updating). I am seeking for your help, anyone?
refil said:
(Seriously man, I can't post a link!)
www[dot]youtube[dot]com/watch?v=ux-YzGq-vSA
(phew... that was a huge hassle)
That should give you an idea on my somewhat weird and strange problem on my LG G2.
So, I have had my G2 since 2014, has worked surprisingly very well with very very little problems. But just recently I upgraded to Lolipop, was fine for a day or so and this problem suddenly appears. Initially, I was checking my phone and browse the internet, as usual, then I was surprised that my screen moved and jumped like crazy (exactly shown in the video). I was first baffled with this and wondering "what the hell is wrong?". Alright, so I soft reset my phone straight away after that and... Still the same problem. From that time I had been thinking that this could be a serious problem.
The problem started yesterday and is still there even now (with smaller frequency), now I want this to be fixed and I don't know where should I begin. I don't think it's the update that caused this because it was fine for a day or so and no one else got this problem (after updating). I am seeking for your help, anyone?
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did not see the video am just suggesting.. could it be that your phone its refurbished
http://forum.xda-developers.com/lg-g2/general/warning-to-people-bought-phones-ebay-t2991195
raptorddd said:
did not see the video am just suggesting.. could it be that your phone its refurbished
http://forum.xda-developers.com/lg-g2/general/warning-to-people-bought-phones-ebay-t2991195
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Sorry, but I don't think so. I have never got this problem before, the phone's touchscreen isn't behaving erratically at all. It also have been updated to KitKat from Jelly bean before and there is no similar problem whatsoever. Works 100% fine. And I can tell you that my phone was new, not refurbished... Well, it may be but if I got the phone from a retailer as 'new' then the chances of my phone being refurbished is very very low. There is still a possibility though, how can I check this without doing difficult works? Thanks
refil said:
Sorry, but I don't think so. I have never got this problem before, the phone's touchscreen isn't behaving erratically at all. It also have been updated to KitKat from Jelly bean before and there is no similar problem whatsoever. Works 100% fine. And I can tell you that my phone was new, not refurbished... Well, it may be but if I got the phone from a retailer as 'new' then the chances of my phone being refurbished is very very low. There is still a possibility though, how can I check this without doing difficult works? Thanks
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In case it is, only seeing model number on motherboard only, pay no attention to other parts...
i just watched video. it seems like your screen maybe damaged or if it has ribbon cable. maybe remove it and clean it or maybe loose.. just as suggestion.. not sure what could be.
raptorddd said:
In case it is, only seeing model number on motherboard only, pay no attention to other parts...
i just watched video. it seems like your screen maybe damaged or if it has ribbon cable. maybe remove it and clean it or maybe loose.. just as suggestion.. not sure what could be.
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Now it's the the third day and it's still there... I am actually thinking that it's to dangerous to open it myself... I think I'm going to bring it to LG service centre. Thanks for helping!
refil said:
Now it's the the third day and it's still there... I am actually thinking that it's to dangerous to open it myself... I think I'm going to bring it to LG service centre. Thanks for helping!
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I had this problem since 1 year ago too. until now the screen is still jumping but at a low rate unless i watch video or play game than it will jump slightly more often. Any update after you bring it to the service centre?
Sorry for the stupidly long update, I have only just given the phone to LG on Wednesday. I'll update this thread when I get the phone back.
Got it fixed early last month. Sorry for the late update.
I have discovered my PH-1 has an unusual problem. If the phone is powered off for a day or two it loses a substantial amount of battery. I found this out when I switched back to my S8+ while on a trip and when I went to switch back to the PH-1 it was down to 60 something percent battery when it was at 100 percent when I powered it down.
This is new behavior as it wasn't doing this when I got it.
Thinking it was a fluke I repeated the exercise a few times with the same result. I reached out to Essential support but because I purchased the phone used (off Swappa) they told me to pee up a rope after making me jump through hoops for week.
I tried a hard reset, re-applying the latest patch, and re-flashing the latest Pie via fastboot. Nothing has worked which makes me believe it is a hardware issue.
Just for laughs I powered up my Nexus 5X which has been powered off for months and it was still at 100% battery.
Anyone have anything I can try? I really like this phone but now can't trust it.
I guess as this is the second time I got burned buying a used phone (first Google and now Essential) I will stop using Swappa. The manufactures will not help so you are on your own when you have issues. I realize the manufactures aren't obligated to help second hand device owners but it still sucks when you have issues not of your own making and they blow you off.
That sucks.
Ideally the seller should have been open enough in the description and have explained that this problem exists. I don't know how it works with Swappa as I never used it, but on eBay you can try and work it out with the seller or even open a case saying the phone is faulty. Your best bet is to contact the person who you bought it from and ask if they have an original proof of purchase, or if they're willing for you to send the phone back for a full refund.
It really sounds to me like a battery issue which would be a definite cause for an RMA, I've not seen anyone mention this problem before though.
Sent from my PH-1 using XDA Labs
I'm not sure the seller knew of the problem as it wasn't behaving like this when I first received it. I'm not really blaming either the seller or Swappa. No OEM is going to help you out if you purchased second hand. It's a potential pitfall that purchasers need to be aware of. I was aware of it and still got burned.
I would really like to find a way to resurrect this phone as I loved it. But I won't buy another one. Short of trying to replace the battery I just have run out of things to try.
One thing to try would be to see if it does it with no user installed applications whatsoever.
I'd factory reset it and uninstall everything and see if you still get the drain.
Given that it seems to happen when the phone is off I doubt it's an application, but it doesn't seem like you have many other options.
TimboC2000 said:
One thing to try would be to see if it does it with no user installed applications whatsoever.
I'd factory reset it and uninstall everything and see if you still get the drain.
Given that it seems to happen when the phone is off I doubt it's an application, but it doesn't seem like you have many other options.
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Thanks but I've already went that route. I re-flashed that latest Pie image and didn't sign in or install anything. Same issue. I'm pretty sure the battery is toast.
grumpygoof said:
I'm not sure the seller knew of the problem as it wasn't behaving like this when I first received it. I'm not really blaming either the seller or Swappa. No OEM is going to help you out if you purchased second hand. It's a potential pitfall that purchasers need to be aware of. I was aware of it and still got burned.
I would really like to find a way to resurrect this phone as I loved it. But I won't buy another one. Short of trying to replace the battery I just have run out of things to try.
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OEM might help if the device is still in warranty and whoever you bought it from has the original purchase receipt. Or they have a system like OnePlus where all you need is a screenshot of the order, doesn't matter who owns the actual device.
I try to buy phones in new condition, or at least make sure there's some warranty left plus a purchase receipt of some kind.
Unfortunately changing the battery isn't an option, Essential Phone has no spare parts available so I doubt you'd be able to find one for replacement. Your best bet is to contact the buyer and try to get a proof or purchase off them, or just live with the issue. If you have the phone as a daily driver it won't bother you too much right? Do you feel like the phone drains battery quickly when it's on as well? What kind of Screen on Time do you get with it?
Sent from my PH-1 using XDA Labs
geko95gek said:
OEM might help if the device is still in warranty and whoever you bought it from has the original purchase receipt. Or they have a system like OnePlus where all you need is a screenshot of the order, doesn't matter who owns the actual device.
I try to buy phones in new condition, or at least make sure there's some warranty left plus a purchase receipt of some kind.
Unfortunately changing the battery isn't an option, Essential Phone has no spare parts available so I doubt you'd be able to find one for replacement. Your best bet is to contact the buyer and try to get a proof or purchase off them, or just live with the issue. If you have the phone as a daily driver it won't bother you too much right? Do you feel like the phone drains battery quickly when it's on as well? What kind of Screen on Time do you get with it?
Sent from my PH-1 using XDA Labs
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Click to collapse
I don't know if I can still contact the seller or not. I can talk to someone at Swappa and find out. That actually is a good idea and worth trying. I haven't run the phone as a daily driver since I discovered the issue because of all the testing Essential made me do and my own experimentation. It does seem to drain more quickly but at this stage I can't be sure.
I may just use it as a very fast and expensive mp3 player.
I just thought I would update this thread. Thanks to CamoGeko I decided to pursue the Swappa angle and contacted them and asked them if they would contact the seller on my behalf which they have done. I made clear that I was not accusing the seller and was just hoping for his assistance. I have heard from the seller and he may have some documentation and is checking into it. It may or may not fly with Essential but it is the only avenue I have left so why not give it a go.
I'll update the thread again once I have more information.
grumpygoof said:
I just thought I would update this thread. Thanks to CamoGeko I decided to pursue the Swappa angle and contacted them and asked them if they would contact the seller on my behalf which they have done. I made clear that I was not accusing the seller and was just hoping for his assistance. I have heard from the seller and he may have some documentation and is checking into it. It may or may not fly with Essential but it is the only avenue I have left so why not give it a go.
I'll update the thread again once I have more information.
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That's great to hear. Hopefully they can provide proof of purchase which means you'll be able to get a replacement device from Essential!
Good luck and hope you get something sorted.
Sent from my PH-1 using XDA Labs
Well even though the original purchaser helped me out and got me a copy of his invoice Essential still told me to take a hike. Soooo I am officially out of options.
grumpygoof said:
I have discovered my PH-1 has an unusual problem. If the phone is powered off for a day or two it loses a substantial amount of battery. I found this out when I switched back to my S8+ while on a trip and when I went to switch back to the PH-1 it was down to 60 something percent battery when it was at 100 percent when I powered it down.
This is new behavior as it wasn't doing this when I got it.
Thinking it was a fluke I repeated the exercise a few times with the same result. I reached out to Essential support but because I purchased the phone used (off Swappa) they told me to pee up a rope after making me jump through hoops for week.
I tried a hard reset, re-applying the latest patch, and re-flashing the latest Pie via fastboot. Nothing has worked which makes me believe it is a hardware issue.
Just for laughs I powered up my Nexus 5X which has been powered off for months and it was still at 100% battery.
Anyone have anything I can try? I really like this phone but now can't trust it.
I guess as this is the second time I got burned buying a used phone (first Google and now Essential) I will stop using Swappa. The manufactures will not help so you are on your own when you have issues. I realize the manufactures aren't obligated to help second hand device owners but it still sucks when you have issues not of your own making and they blow you off.
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Click to collapse
I had the same issue with the battery drain after turn off the phone. In my case, I waited until the empty battery.
After 8 hours without battery I plug the phone to the charger and the issue was gone. In my case was after the security update 5 july in Android 8.1.
chris1871 said:
I had the same issue with the battery drain after turn off the phone. In my case, I waited until the empty battery.
After 8 hours without battery I plug the phone to the charger and the issue was gone. In my case was after the security update 5 july in Android 8.1.
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Maybe I'm not out of options after all. I hadn't heard of that before but your solution certainly seems worth a try. I will let the battery drain and see what happens. Thanks for the post.
grumpygoof said:
Maybe I'm not out of options after all. I hadn't heard of that before but your solution certainly seems worth a try. I will let the battery drain and see what happens. Thanks for the post.
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Wait 8 hours without battery. After that plug the phone to charger, it's the only trick
Thanks. I will give that a shot. I left it on overnight and it lost 30% of its charge sitting there doing nothing. No radios were turned on.
grumpygoof said:
Thanks. I will give that a shot. I left it on overnight and it lost 30% of its charge sitting there doing nothing. No radios were turned on.
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Did you leave the phone without a battery for 8 hours before reloading it?
chris1871 said:
Did you leave the phone without a battery for 8 hours before reloading it?
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No. I haven't gotten that far yet. I'm trying to drain is completely. I'm not using the phone so it's taking longer than I would like. It's weird, it drops 20-30% overnight but doesn't seem to drain excessively while powered on.
chris1871 said:
Did you leave the phone without a battery for 8 hours before reloading it?
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Ok. I got it to drain completely and let it sit for about 15 hrs. Charging it now. I'll report back when I have some info. Thanks for the suggestion. Even if it doesn't work for me it was certainly worth trying.
I am really curious to see the outcome. Thanks for the updates.
Konnalynn said:
I am really curious to see the outcome. Thanks for the updates.
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As am I. I recharged it and now need to let it sit powered off for a few days. I'll report back after that.
grumpygoof said:
As am I. I recharged it and now need to let it sit powered off for a few days. I'll report back after that.
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I was looking up reviews to decide if I should buy one of these and found this forum. I hope for a good result because I have heard some positive things about this phone. Other than this do you have any other input about it?
I'm sure a lot of us have reached that point where we need to replace the OP5 battery. I bought one on Amazon and it was so bad that I went back to my factory battery. Before making that mistake again, I decided to open the question to the community. Can anyone here recommend a good OP5 battery?
I'm also interested in this topic!
Oneplus Service Center.
I'm also interested in this topic! Details?
I bought my battery at iFixit, I've had it in for about a month with no issues and they give you instructions as well to install it. https://www.ifixit.com/Store/Android/OnePlus-5-5T-Battery/IF330-018?o=2
burntwolf735 said:
I bought my battery at iFixit, I've had it in for about a month with no issues and they give you instructions as well to install it. https://www.ifixit.com/Store/Android/OnePlus-5-5T-Battery/IF330-018?o=2
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Thanks for reviewing the IFIXIT battery. My battery life finally got so intolerable that I found this thread again, and bought that one.
I installed it last night. So far, so good. It looks like I'll be getting through the whole day without charging. It's already way better than the battery I bought on Amazon.
If I have any problems, I'll post an update here. Otherwise, you can assume it's still working well. Hope this helps someone.
iamnitsuji said:
Thanks for reviewing the IFIXIT battery. My battery life finally got so intolerable that I found this thread again, and bought that one.
I installed it last night. So far, so good. It looks like I'll be getting through the whole day without charging. It's already way better than the battery I bought on Amazon.
If I have any problems, I'll post an update here. Otherwise, you can assume it's still working well. Hope this helps someone.
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One month later, and the ifixit battery (which I forgot to mention was made in 2021) still works great. It's like my OP5 is new again.