[Q] Issues with new phone. Want to factory reset. - Galaxy S 5 Q&A, Help & Troubleshooting

I am having issues with my phone, like not being able to connect to a computer (any computer).
Having another phone number in the ABOUT PHONE area. I bought the phone used and had it flashed to PagePlus.
If I do a factory reset, will it erase my PagePlus too?
...learning.

can anyone help?
can anyone help?

brandywinefarm said:
can anyone help?
Click to expand...
Click to collapse
What is PagePlus???
In general, if you factory reset, you will lose all apps you installed

babygau said:
What is PagePlus???
In general, if you factory reset, you will lose all apps you installed
Click to expand...
Click to collapse
Page Plus is a very big Prepaid Cellular company. Thanks.

Related

[Q] Cannot download anything from Market through 3G data

Hi everyone,
I have this problem after I flash 2.3 HKTW.
I cannot download anything from Market through my 3G network.
once I click the download (or update) button, there is a notification appear says connect to WIFI to start the download. After I connect to Wifi, all download start immediately.
the download from website derectly on mobile browser is all good.
Does anyone have any idea how to bypass this? I dont think it is a market problem. It is a setting.
i have the same problem, i also am unable to find any resolution.
kmk2k6 said:
i have the same problem, i also am unable to find any resolution.
Click to expand...
Click to collapse
I REflash my atrix again, the problem is still there.
so weir
I am also having this issue. I have 2.3.4 baseband N_01.97.00R.
I was able to download apps on 3G after the inital flash but now for some reason I cannot.
cerowand said:
I am also having this issue. I have 2.3.4 baseband N_01.97.00R.
I was able to download apps on 3G after the inital flash but now for some reason I cannot.
Click to expand...
Click to collapse
Wow, I thought it might be the network problem from Rogers Canada,
you are in ATT, so it might be the ROM problem.
PS. you device upgrade route is the same as mine, AT&T 8525 > iPhone 3G > Motorola Atrix, beside I dont use samsung.
I am having no problems downloading from market over 3G. I would reflash the ROM.
Tried to reflash, it fails. I cannot even get back to 1.5.7,it fails to.
So I did a wipe/factory reset, Did a wipe of Dalvik Cache. Had to add AT&T APN the one there was not working, works fine now. I was even able to reset up motoblur with my existing account but still no Market downloads without wifi..
Now I am getting fustrated!
Hopefully someone has an idea. Everything works, no issues with messaging, email, internet. Just the market and I tried to download from the web market, got the same result.
cerowand said:
Tried to reflash, it fails. I cannot even get back to 1.5.7,it fails to.
So I did a wipe/factory reset, Did a wipe of Dalvik Cache. Had to add AT&T APN the one there was not working, works fine now. I was even able to reset up motoblur with my existing account but still no Market downloads without wifi..
Now I am getting fustrated!
Hopefully someone has an idea. Everything works, no issues with messaging, email, internet. Just the market and I tried to download from the web market, got the same result.
Click to expand...
Click to collapse
Do you mean the market on 1.5.7 also fail? or you cannot flash back to 1.5.7?
FIXED IT!!!!
You will have to do a factory reset. When the phone reboots and you reset up motoblur at the end it brings up Data Saver. DO NOT CHECK IT! leave it off. The explanation for Market says "Automaticlly queues downloads until you are connected to a Wi-Fi network"
One other thing, I had to reset my APN manually after the restore.
But it works now
cerowand said:
FIXED IT!!!!
You will have to do a factory reset. When the phone reboots and you reset up motoblur at the end it brings up Data Saver. DO NOT CHECK IT! leave it off. The explanation for Market says "Automaticlly queues downloads until you are connected to a Wi-Fi network"
One other thing, I had to reset my APN manually after the restore.
But it works now
Click to expand...
Click to collapse
wow, that's the trick, we all check that little SOB when we set up the blur.
Thank you so much
cerowand said:
FIXED IT!!!!
You will have to do a factory reset. When the phone reboots and you reset up motoblur at the end it brings up Data Saver. DO NOT CHECK IT! leave it off. The explanation for Market says "Automaticlly queues downloads until you are connected to a Wi-Fi network"
One other thing, I had to reset my APN manually after the restore.
But it works now
Click to expand...
Click to collapse
Works thank you

[Q] Update 4.4.2 Kies issue

Hi guys,
I recently side loaded kit kat 4.4.2 and I have 100% completely stock no rooting or anything. Everything is NAE I have been noticing that my phone turns off spontaneously and the only way to turn it back on is to take out the battery. I also have noticed that my phone becomes very hot and loses its battery very quickly.
i was told from another user to do a factory reset which I plan to. I wanted to back up my files before i do that but after i install kies with this version"* Supported model : Feature phone, Smart Phone/Tablet before Galaxy Note III
(including Galaxy S4, Note II, etc)" from Samsung.
My Windows 7 64 bit cannot install the MTP driver and then Kies says to install Kies 3 because it is unsupported to the current version.
Does anyone know how to back up the whole phone like Apple's Itunes back up or know of any other solution to my problem?
This has really put me off of Android..
I've never used Kies for anything so I can't help you there, what are you trying to backup? If your going to backup the whole phone, factory reset, and then restore your phone then your problem will just return. How long have you had your phone? If you've never rooted then it may be a hardware problem. I have great battery life after updating to 4.4.2. You should be able to find an app in the play store that can back up your data without root. All of your apps and contacts are backed up by google. I believe there are apps that will backup your texts and call logs without root. You are better off letting the play store reinstall your apps after a factory reset so the problem doesn't return.
Sent from my icrap 2 using Tapatalk HD
cruise350 said:
I've never used Kies for anything so I can't help you there, what are you trying to backup? If your going to backup the whole phone, factory reset, and then restore your phone then your problem will just return. How long have you had your phone? If you've never rooted then it may be a hardware problem. I have great battery life after updating to 4.4.2. You should be able to find an app in the play store that can back up your data without root. All of your apps and contacts are backed up by google. I believe there are apps that will backup your texts and call logs without root. You are better off letting the play store reinstall your apps after a factory reset so the problem doesn't return.
Sent from my icrap 2 using Tapatalk HD
Click to expand...
Click to collapse
I don't think its a hardware problem since this problem began after I updated to kit kat. Also, what is the best way to do a factory reset? is there a difference between a soft and hard factory reset?
Thanks
Shark0011 said:
I don't think its a hardware problem since this problem began after I updated to kit kat. Also, what is the best way to do a factory reset? is there a difference between a soft and hard factory reset?
Thanks
Click to expand...
Click to collapse
Best way is through recovery, power off phone, then hold the volume up button and power at the same time until you see the blue text in the upper left corner. Select factory reset. You should pull your sdcard first because I can't remember if the stock recovery wipes the external sdcard.
Sent from my SPH-L720 using Tapatalk
cruise350 said:
Best way is through recovery, power off phone, then hold the volume up button and power at the same time until you see the blue text in the upper left corner. Select factory reset. You should pull your sdcard first because I can't remember if the stock recovery wipes the external sdcard.
Sent from my SPH-L720 using Tapatalk
Click to expand...
Click to collapse
Thanks! I will try to back up everything and then do a factory reset. Hopefully it will solve my problem
My brother just had the same problem, screen wouldn't come on, got very hot. Factory reset fixed it. Not sure about the backup as he didn't do one(all the apps he uses are cloud saved) but just confirming you doing the right thing doing a factory reset. Usually fixes everything lol
Sent from my Sprint Galaxy S4
84guy said:
My brother just had the same problem, screen wouldn't come on, got very hot. Factory reset fixed it. Not sure about the backup as he didn't do one(all the apps he uses are cloud saved) but just confirming you doing the right thing doing a factory reset. Usually fixes everything lol
Sent from my Sprint Galaxy S4
Click to expand...
Click to collapse
Thanks for the info! ill try it! Do you know of any way to back up my text messages?
Shark0011 said:
Thanks for the info! ill try it! Do you know of any way to back up my text messages?
Click to expand...
Click to collapse
i dont backup my sms. but i know there are alot on the google play store. just search "SMS Backup" find one with nice reviews
you might need to copy it to your PC hard drive as i think a factory restore clears the internal storage and most apps dont have access anymore to the SD card as Google is trying to kill it

Phone rebooting when there's an app update in Google play

I've noticed that my phone was rebooting and I was looking for a pattern. After a few reboots I find out it happens when there's an notification or trying to update an app in Google play. So, the workaround is to disable auto update apps and notifications of available updates too.
Now it's running rock solid, but this problem makes me sad.
Thank you!
Stock firmware or rooted/custom? Either way you should consider a factory reset
Yup, as said above or if that doesn`t help reflash the stock/custom rom with Odin/recovery and then data factory reset.
mediumsteak said:
Stock firmware or rooted/custom? Either way you should consider a factory reset
Click to expand...
Click to collapse
Stock
gee2012 said:
Yup, as said above or if that doesn`t help reflash the stock/custom rom with Odin/recovery and then data factory reset.
Click to expand...
Click to collapse
Yes, I did it twice but the problem persists
paolobacci said:
Stock
Yes, I did it twice but the problem persists
Click to expand...
Click to collapse
Did you try clearing the Google Play and Google Play Services data in settings/apps/all apps and reboot and try again?
There is a small chance that you might have a defective device. If you can demonstrate to the manufacturer that factory reset does not solve your problems, you can get it fixed/replaced. Good luck guy
gee2012 said:
Did you try clearing the Google Play and Google Play Services data in settings/apps/all apps and reboot and try again?
Click to expand...
Click to collapse
Yes and no good at all. Same thing happening.
mediumsteak said:
There is a small chance that you might have a defective device. If you can demonstrate to the manufacturer that factory reset does not solve your problems, you can get it fixed/replaced. Good luck guy
Click to expand...
Click to collapse
Maybe, but I have triggered the knoxx already rooting for the first time.

Wiping process before selling

I've been offered a decent price on my note 3 and due to upgrading to the note 5 in October I'm interested.
I want to encrypt before wiping but had some questions.
If i encrypt then do a factory reset, then input his sim in and start it up, will it then ask for the encryption key before he can use it? Or does wiping it also remove the request for a key while still keeping the original data scrambled?
Also something i can't remember from before. When i have done the reset, does it give the option to turn off ready for the first boot being when his sim is in? Or does it automatically restart so i have to allow it to boot then tell it i dont want to log in my details?
Thanks guys
marc.knuckle said:
I've been offered a decent price on my note 3 and due to upgrading to the note 5 in October I'm interested.
I want to encrypt before wiping but had some questions.
If i encrypt then do a factory reset, then input his sim in and start it up, will it then ask for the encryption key before he can use it? Or does wiping it also remove the request for a key while still keeping the original data scrambled?
Also something i can't remember from before. When i have done the reset, does it give the option to turn off ready for the first boot being when his sim is in? Or does it automatically restart so i have to allow it to boot then tell it i dont want to log in my details?
Thanks guys
Click to expand...
Click to collapse
Why would you encrypt the phone? [emoji33]
Factory reset means you need to set up everything from beginning.
kenny1991 said:
Why would you encrypt the phone? [emoji33]
Factory reset means you need to set up everything from beginning.
Click to expand...
Click to collapse
I realise the reset starts from the beginning which is fine because I'll be selling to someone else. I needed to know whether it can be turned off right after the reset so i can turn on for the first time with the new persons sim in and he can start inputting his account details from the first boot.
I want to encrypt as apparently just resetting still enables someone to recover data.
Write + Reset
marc.knuckle said:
I realise the reset starts from the beginning which is fine because I'll be selling to someone else. I needed to know whether it can be turned off right after the reset so i can turn on for the first time with the new persons sim in and he can start inputting his account details from the first boot.
I want to encrypt as apparently just resetting still enables someone to recover data.
Click to expand...
Click to collapse
If it was me, I will reset my phone. Copy some random files like Movies or audios and Reset again.
Which rewrites the data table..
and I have never tried this Encryption
nijom said:
If it was me, I will reset my phone. Copy some random files like Movies or audios and Reset again.
Which rewrites the data table..
and I have never tried this Encryption
Click to expand...
Click to collapse
+
Do it 3 times or get an app for that.
I would never buy an encrypted phone without pass.

Stuck on 'Phone is starting' after updating to Android 12

Hello!
I tried to update my phone (SM-G975U) via Odin from Android 9 to Android 12, got the firmware from SamFw.com. Everything went fine until the phone rebooted, after unlocking the phone gets stuck on 'phone is starting'. I CAN access the Set Up Menu, Uninstall apps, move some settings here and there, connect to Wifi/Bluetooth, receive calls, install apps using ADB. Also, theres a notification all the time that reads 'Phone restarted Unlock your phone to get app notifications', I'm assuming that the phone thinks it is not unlocked and that's why it doesn't fully boot up.
Some things that I've already tried:
Intalling another Launcher (Pixel Launcher)
Reinstalling the firmware (ver G975USQU6IVC7) / Trying with different CSC with no results
Wiping Cache in Recovery Mode
Deleting/Adding Fingerprints
Changing from Lock Pattern to NIP to Password
I don't really want to do the full wipe, I would like to keep my data or be able to export the photos (Device not Recognized by Smart Switch also)
Is there anything else I can do?, has anyone been through the same issue?
Is your phone rooted?
Vatt`ghern said:
Is your phone rooted?
Click to expand...
Click to collapse
No, it's not rooted
Hi !
@DannOsnaya have you found a solution to the phone problem other than restoring to factory settings?
I have the same problem at the moment, almost identical to what you experienced.
If anyone has some advice on how to fix this problem, please share your advice.
My phone is not rooted.
Racer512 said:
Hi !
@DannOsnaya have you found a solution to the phone problem other than restoring to factory settings?
I have the same problem at the moment, almost identical to what you experienced.
If anyone has some advice on how to fix this problem, please share your advice.
My phone is not rooted.
Click to expand...
Click to collapse
Sadly, I have not
My phone is still like that, I tried updating to the newest security patch but didn't work either, haven't lost hope in avoiding factory reset tho
Hi. Did u find any solution to it. Am facing the same issue. Although I tried to factory reset but doesn't work.
DannOsnaya said:
Sadly, I have not
My phone is still like that, I tried updating to the newest security patch but didn't work either, haven't lost hope in avoiding factory reset tho
Click to expand...
Click to collapse
Any way to factory reset. I tried every possible way following YouTube but nothing works. It's just stuck. I've a backup of my data so not worried.
No, I still have the same issue.
Have you tried to install a launcher?
DannOsnaya said:
No, I still have the same issue.
Have you tried to install a launcher?
Click to expand...
Click to collapse
Nothing works. Now decided to show it to anyone. I guess the mobile shops have an option to erase everything. I don't understand how did it happen because it's usually with my toddler, he might have done something.
DannOsnaya said:
Hello!
I tried to update my phone (SM-G975U) via Odin from Android 9 to Android 12, got the firmware from SamFw.com. Everything went fine until the phone rebooted, after unlocking the phone gets stuck on 'phone is starting'. I CAN access the Set Up Menu, Uninstall apps, move some settings here and there, connect to Wifi/Bluetooth, receive calls, install apps using ADB. Also, theres a notification all the time that reads 'Phone restarted Unlock your phone to get app notifications', I'm assuming that the phone thinks it is not unlocked and that's why it doesn't fully boot up.
Some things that I've already tried:
Intalling another Launcher (Pixel Launcher)
Reinstalling the firmware (ver G975USQU6IVC7) / Trying with different CSC with no results
Wiping Cache in Recovery Mode
Deleting/Adding Fingerprints
Changing from Lock Pattern to NIP to Password
I don't really want to do the full wipe, I would like to keep my data or be able to export the photos (Device not Recognized by Smart Switch also)
Is there anything else I can do?, has anyone been through the same issue?
Click to expand...
Click to collapse
I followed a video and wiped out. Finally successful. I wasn't worried about data as Google has a backup.
I followed this method and finally it's factory reset.

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