Database Users

[Q] RMA: Asus or Google?

For those who have had issues with their N7, who did you have to go through to get a new one?
I have a feeling dealing with Asus will be a long and drawn out process but that's just an assumption.
Thanks

Well I can say I sent my tablet for a cracked screen on last week Tuesday and received an email on Monday night this week stating my tablet was being shipped back....it contained a tracking number and if already in transit which it should be here tomorrow.....I think that is really fast
Sent from my PG86100 using xda app-developers app

blacktrump1974 said:
Well I can say I sent my tablet for a cracked screen on last week Tuesday and received an email on Monday night this week stating my tablet was being shipped back....it contained a tracking number and if already in transit which it should be here tomorrow.....I think that is really fast
Sent from my PG86100 using xda app-developers app
Click to expand...
Click to collapse
To whom did you send?

I had to send it back to Asus. I purchased it from Sams Wholesale Club they refused to replace it even when I purchased a service plan from them....lesson learned....never by anything electronic from Sams... ! I couldnt go to Google since I didn't purchase it from them...thus leaving the manufacturing company Asus. The sad part is it came today but my FedEx deliverer could not leave it at it my house because Asus required a signature....and I was not home. Well all I can say is thanks Asus!
Sent from my PG86100 using xda app-developers app
---------- Post added at 07:47 PM ---------- Previous post was at 07:43 PM ----------
By the way....always send things via the US Postal Service....they shipped it flat rate package with insurance coverage up to 250 dollars and it got there within 2 days....all for $11.40.
Sent from my PG86100 using xda app-developers app

blacktrump1974 said:
I had to send it back to Asus. I purchased it from Sams Wholesale Club they refused to replace it even when I purchased a service plan from them....lesson learned....never by anything electronic from Sams... ! I couldnt go to Google since I didn't purchase it from them...thus leaving the manufacturing company Asus. The sad part is it came today but my FedEx deliverer could not leave it at it my house because Asus required a signature....and I was not home. Well all I can say is thanks Asus!
Sent from my PG86100 using xda app-developers app
---------- Post added at 07:47 PM ---------- Previous post was at 07:43 PM ----------
By the way....always send things via the US Postal Service....they shipped it flat rate package with insurance coverage up to 250 dollars and it got there within 2 days....all for $11.40.
Sent from my PG86100 using xda app-developers app
Click to expand...
Click to collapse
Thanks for posting this. I just broke my screen.
Sent from my Galaxy Nexus using XDA Premium HD app

blacktrump1974 said:
Well I can say I sent my tablet for a cracked screen on last week Tuesday and received an email on Monday night this week stating my tablet was being shipped back....it contained a tracking number and if already in transit which it should be here tomorrow.....I think that is really fast
Sent from my PG86100 using xda app-developers app
Click to expand...
Click to collapse
Did you have to pay to have the screen replaced? I just got off the phone with Asus support and they said they want $160 to fix it. Thing is, I bought it off a guy I work with for the same price! I'm kinda in a dilemma.
Sent from my Galaxy Nexus using XDA Premium HD app

nope I did not....I think it is all in what u tell them, how long you had your device and if there are visible marks on the device... Mine had no marks at all on it. Also...they asked me what happened....I explained... And then they sent me the RMA form via email....so it is not like they gave me a price before I sent it....then like I said I got an email saying that my tablet was being shipped back to me a week later.
Sorry I cant be of more help
Sent from my PG86100 using xda app-developers app

blacktrump1974 said:
nope I did not....I think it is all in what u tell them, how long you had your device and if there are visible marks on the device... Mine had no marks at all on it. Also...they asked me what happened....I explained... And then they sent me the RMA form via email....so it is not like they gave me a price before I sent it....then like I said I got an email saying that my tablet was being shipped back to me a week later.
Sorry I cant be of more help
Sent from my PG86100 using xda app-developers app
Click to expand...
Click to collapse
Hmm that's interesting. I might have to be a bit more vague. And just ask for the form. Thanks.
Sent from my Galaxy Nexus using XDA Premium HD app

[Q] RMA for the nexus 4

Is RMA like swapping out a faulty device for a new one through Google? How does it work? If my screen just one day doesn't turn on after having the phone for 6 months will they replace it for free? Do they send you a new device then you send your faulty one back? Or vice versa?
Sent from my Nexus 4 using xda app-developers app

Use the search bar.
Sent from my Nexus 4 using Tapatalk 2

I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
Sent from my Nexus 4 using xda app-developers app

OK. In the UK, you ring Google Play, they send you an email with an RMA attachment and create a special order for you in your google wallet. You then order your new device and they take an authorisation on your card (they dont actually take the money, just "allocate" it to them, should you not return your faulty device), then they send you a new device and you send your old faulty one back to them within 21 days using their free TNT service that comes in the bag with your new replacement device.
So...
1) Ring google, they give you RMA attachment to print out
2) Order your device through the special order they have set up for you
3) Ensure you have a card with money on it so they can allocate it as security
4) When new device arrives, you have 21 days to return the old one to them (with the RMA you printed off in step 1) or they will take the allocated money off your card.
Hope it helps
Matty

N10AP said:
OK. In the UK, you ring Google Play, they send you an email with an RMA attachment and create a special order for you in your google wallet. You then order your new device and they take an authorisation on your card (they dont actually take the money, just "allocate" it to them, should you not return your faulty device), then they send you a new device and you send your old faulty one back to them within 21 days using their free TNT service that comes in the bag with your new replacement device.
So...
1) Ring google, they give you RMA attachment to print out
2) Order your device through the special order they have set up for you
3) Ensure you have a card with money on it so they can allocate it as security
4) When new device arrives, you have 21 days to return the old one to them (with the RMA you printed off in step 1) or they will take the allocated money off your card.
Hope it helps
Matty
Click to expand...
Click to collapse
I wish I can hit the thanks button 100 times. I appreciate the detailed answer you provided. You answered my question on the money. Thanks again.
Sent from my Nexus 4 using xda app-developers app

hegemytouch said:
I wish I can hit the thanks button 100 times. I appreciate the detailed answer you provided. You answered my question on the money. Thanks again.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
No problem mate
EDIT: I should add that they will allocate the full cost of the handset until they receive the old one back. Then they will release that "hold" on that amount within 14 days (In reality they have released the hold on all three of my RMA devices before they even received the device back)
If you have got a cracked back for example, they will still exchange it, but they will bill you the cost of the smashed glass back.
Little chips and scratches they are not bothered about as the phones go to be refurbed, so as long as the back and front are "unsmashed" you will get all your money no sweat.

hegemytouch said:
I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
This helped me out as well. I completely agree with you about the help part. No one ever tries to help anyone anymore.

I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
Sent from my Nexus 4 using xda premium

myturbo1 said:
I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Doubt it.
Sent from my Nexus 4 using Tapatalk 2
---------- Post added at 11:01 AM ---------- Previous post was at 10:59 AM ----------
RussianCode said:
This helped me out as well. I completely agree with you about the help part. No one ever tries to help anyone anymore.
Click to expand...
Click to collapse
There are a lot of elitists here but way more helpful folks. Luck of the draw really.
Sent from my Nexus 4 using Tapatalk 2

myturbo1 said:
I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I just called google up yesterday to replace my black nexus 4 i got on launch day, and they are sending me a white 16GB with free bumper as a replacement. Should be here tomorrow

Vanhoud said:
I just called google up yesterday to replace my black nexus 4 i got on launch day, and they are sending me a white 16GB with free bumper as a replacement. Should be here tomorrow
Click to expand...
Click to collapse
You just called them for a "replacement'? I mean without the phone having any problem/issue?
hegemytouch said:
I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
+100

filthykid said:
You just called them for a "replacement'? I mean without the phone having any problem/issue?
+100
Click to expand...
Click to collapse
No, my USB port was acting faulty on the one I have now.

^ Fair enough.. I am shocked to see they are replacing the device even after 6 months of ownership to the customer. Seems like that 15 day return policy turned into 1 year return policy after their disastrous launch!

filthykid said:
^ Fair enough.. I am shocked to see they are replacing the device even after 6 months of ownership to the customer. Seems like that 15 day return policy turned into 1 year return policy after their disastrous launch!
Click to expand...
Click to collapse
The 15 day policy is for a refund. Then a 1yr replacement policy.
Sent from my Nexus 4 using xda premium

Yeah 1 year Warranty is standard on almost every electronic device
Sent from my Nexus 4 using Tapatalk 4 Beta

Vanhoud said:
Yeah 1 year Warranty is standard on almost every electronic device
Sent from my Nexus 4 using Tapatalk 4 Beta
Click to expand...
Click to collapse
But usually the faulty device is replaced with a refurbished one while Google sends brand new ones
Sent from my Nexus 4 using xda app-developers app

aanonymoushuman said:
But usually the faulty device is replaced with a refurbished one while Google sends brand new ones
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
True I thought I was going to get a refurb but I guess not, I'm not complaining lol
Sent from my Nexus 4 using Tapatalk 4 Beta

I need an RMA, my battery dies at 70% and the back isn't flat. I've heard that the battery
Might have expanded and became bad. But I'm out of town for the next two weeks with my faulty nexus 4://
Sent from my Nexus 4 using xda app-developers app

aanonymoushuman said:
I need an RMA, my battery dies at 70% and the back isn't flat. I've heard that the battery
Might have expanded and became bad. But I'm out of town for the next two weeks with my faulty nexus 4://
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Call them up for a replacement, they are really good

Help with rma
i have a set i need to rma casue of sound issues and the button
but i dont live in the states, google says needs soemone in the states i need to send to this phoen and they will do the return to the persona dn then i can get it..

Nexus 4 Black line on the left side

My Nexus 4 roted and installed PA 3.60, work fine. After one month my nexus 4 show black line on left side, at up to down 3-4cm, Fix?

Probably a hardware problem. You should rma.
Install a stock rom, lock the bootloader, then send it back to google.

MixaDJ said:
My Nexus 4 roted and installed PA 3.60, work fine. After one month my nexus 4 show black line on left side, at up to down 3-4cm, Fix?
Click to expand...
Click to collapse
Same issue here. It's not a perfect line either.
Google will replace it. But I don't have an extra $400 to just sit on hold
Download a pixel fix app & change color to grey .. That's what mine shows up the most on.. But I an always see it
Sent from my Nexus 4 using xda premium
---------- Post added at 09:58 PM ---------- Previous post was at 09:54 PM ----------
This https://play.google.com/store/apps/details?id=com.htc.chris.blackspotdetect
Sent from my Nexus 4 using xda premium

You don't have a credit card you can use?
Sent from my iPad 4

No. I had identity theft not long ago lol
And I live pretty much paycheck to paycheck.
So Idk when I can RMA
Sent from my Nexus 4 using xda premium

myturbo1 said:
Same issue here. It's not a perfect line either.
Google will replace it. But I don't have an extra $400 to just sit on hold
Download a pixel fix app & change color to grey .. That's what mine shows up the most on.. But I an always see it
Sent from my Nexus 4 using xda premium
---------- Post added at 09:58 PM ---------- Previous post was at 09:54 PM ----------
This https://play.google.com/store/apps/details?id=com.htc.chris.blackspotdetect
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
It's not like you lose money... They just place a hold for $400 on the credit card. Once they receive the defective phone, they remove the hold. It never goes out from your account.
Sent from my iPad using Tapatalk

Tnx
Ok, I back to stock and sent to Google!

SeraldoBabalu said:
It's not like you lose money... They just place a hold for $400 on the credit card. Once they receive the defective phone, they remove the hold. It never goes out from your account.
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
Thought it was obvious. Some ppl like ME don't have $ for crap like that.
I could give multiple reasons. Bit I don't feel it is needed.
/nottryingtobead1ck
Sent from my Nexus 4 using xda premium

Sorry man. I forgot even poor folks got Internet and smartphones.
But like I said... The money doesn't even leave the account. If u don't have a cc with $400 free, I think your problems are much bigger than a broken phone, homeboy.
Sent from my iPad using Tapatalk

SeraldoBabalu said:
Sorry man. I forgot even poor folks got Internet and smartphones.
But like I said... The money doesn't even leave the account. If u don't have a cc with $400 free, I think your problems are much bigger than a broken phone, homeboy.
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
Lol really ? Wow that was cool . no Me having my own house, car, having a kid to take care of & only one with a job among other bills.
Its called life! Not a big deal... But yes I guess you could say poor ppl have internet & smart phones (data on phone..) Wouldn't I still need a phone , poor or not.
If it would make you feel better you can have the only $400 held on your account for me if u want ..I can't understand how it could be such a huge problem to not have $400 just extra.
No need to span thread anymore, just don't reply Homeboy" .. Sorry for doing so myself.
Sent from my Nexus 4 using xda premium

How hard to replace the glass on the back over the camera?

My daughter just dropped her less than a week old phone in the grass and somehow managed to fracture the glass at the top where the camera is. Of course, no insurance. She found a replacement part for a reasonable price. I'm just wondering what is involved in replacing it.
Sent from my Droid Razr M using Tapatalk 4 Beta

All I can really find is the tear down which doesnt show the removal of that back glass. The way it looks though is that if you hit it with a heat gun you may be able to pry off... here's the tear down if you haven't saw it yet http://m.youtube.com/watch?v=G0dKEaIEqYY&desktop_uri=/watch?v=G0dKEaIEqYY
Sent from my XT907 using xda app-developers app

I agree, it seems like it's glued on... I'm just not sure how decent it will look when the new glass is on and the glue re-sets.

It would look better than shattered glass, at any rate.
Sent from my Droid Razr M using Tapatalk 4 Beta

Simple fix. They sell the back camera glass cover with adhesive on it. Break out the old glass and stick on the new. 5 mins max. If you need any further help send me a pm.

How much money are we talking here?
Sent from my XT907 using xda app-developers app

blevinski said:
Simple fix. They sell the back camera glass cover with adhesive on it. Break out the old glass and stick on the new. 5 mins max. If you need any further help send me a pm.
Click to expand...
Click to collapse
Tried to send you a pm but tapatalk won't let me. It says you have elected to not receive private messages. If you have a good link for those, it would save me some time. Thanks!
Sent from my Droid Razr M using Tapatalk 4 Beta

netizenmt said:
Tried to send you a pm but tapatalk won't let me. It says you have elected to not receive private messages. If you have a good link for those, it would save me some time. Thanks!
Sent from my Droid Razr M using Tapatalk 4 Beta
Click to expand...
Click to collapse
Ebay
http://www.ebay.com/itm/like/261323529550?lpid=82

Phone fell 3 and half floors onto solid concrete

Its almost completely fine, there is a tiny scuff on one corner (amazingly) anyway I was just asking in case there's anything I should worry about. The phone appears to be OK and has been used since then and is typing this, but I'm worried about any damage happening inside the phone or any damage to the battery. Will my phone be OK? Thanks
Sent from my Nexus 4 using Tapatalk

1Chef said:
Its almost completely fine, there is a tiny scuff on one corner (amazingly) anyway I was just asking in case there's anything I should worry about. The phone appears to be OK and has been used since then and is typing this, but I'm worried about any damage happening inside the phone or any damage to the battery. Will my phone be OK? Thanks
Sent from my Nexus 4 using Tapatalk
Click to expand...
Click to collapse
It's pure luck that your phone survived such fall. I think you should bring it to store and check.

fuzzyAI said:
It's pure luck that your phone survived such fall. I think you should bring it to store and check.
Click to expand...
Click to collapse
Pure luck and a case. What store do you mean? I have bought the phone from Google play and am not in any form of contract.
Sent from my Nexus 4 using Tapatalk

1Chef said:
Pure luck and a case. What store do you mean? I have bought the phone from Google play and am not in any form of contract.
Sent from my Nexus 4 using Tapatalk
Click to expand...
Click to collapse
Any local store that has the expertise.
I live in a country with lots of local store that can fix, replace broken phones so that might not apply to your case sadly

fuzzyAI said:
Any local store that has the expertise.
I live in a country with lots of local store that can fix, replace broken phones so that might not apply to your case sadly
Click to expand...
Click to collapse
I'm currently a uni student in aber wales. Its a very small town with not much here plus I have very little spare money. I think I'll have to wait till I go home where there are as you say lots of phone fixing stores.
Sent from my Nexus 4 using Tapatalk

1Chef said:
Pure luck and a case.
Click to expand...
Click to collapse
What case are you using?

hp420 said:
What case are you using?
Click to expand...
Click to collapse
The ringke fusion case. I have no idea how it managed to save the phone as it isn't particularly big or bulky, but it did .
Sent from my Nexus 4 using Tapatalk

To save it from scuffs just get a case for it.
Sent from my Nexus 4 using Tapatalk
---------- Post added at 04:23 PM ---------- Previous post was at 04:21 PM ----------
1Chef said:
The ringke fusion case. I have no idea how it managed to save the phone as it isn't particularly big or bulky, but it did .
Sent from my Nexus 4 using Tapatalk
Click to expand...
Click to collapse
Same here. I mistakenly dropped my phone couple times but surprising it survived. Best case I ever purchase.
Sent from my Nexus 4 using Tapatalk

badboy47 said:
To save it from scuffs just get a case for it.
Same here. I mistakenly dropped my phone a couple times but surprisingly it survived. Best case I ever purchased.
Sent from my Nexus 4 using Tapatalk
Click to expand...
Click to collapse
Well there's saving it from scuffs...and what i did to it.
Anyway I think the phone is completely fine, I fully charged it last night and have had the great battery life I normally get today. Everything working fine .
Sent from my Nexus 4 using Tapatalk

1Chef said:
Well there's saving it from scuffs...and what i did to it.
Anyway I think the phone is completely fine, I fully charged it last night and have had the great battery life I normally get today. Everything working fine .
Sent from my Nexus 4 using Tapatalk
Click to expand...
Click to collapse
Reminds me of the time I was out on my mountain biking and got cold hands so pulled my gloves out , at the same time my phone also came out.
Hit the concrete did at least 30 flips and slid across the floor 10 to 20 feet.
I walked over to it expecting the worst. There wasn't a single scratch on it . The case had stood up proudly.( cheap one )
Then I read on this forum that folks have smashed the back glass just by putting it in there jeans pocket.
Seems like some devices maybe have a better build quality then others.
We must be the lucky ones.
Also from the U.K maybe they ship better phones here . Ha ha
Phone : Nexus 4 /Rom : cataclysm / Kernel : Stock.