Database Users

Is this fixable? Broken Screen

My friend gave me his Bell Galaxy S3 it is a SGH-I747M to repair if I can.
He said he was making a video while driving a car at about 80kmh and dropped the phone out the window and this is the result. The back panel barely even has a scratch. The bezel has few bruises but the screen is totally destroyed. It's possible that a car ran it over I'm not sure.
The screen does not turn on at all. I can charge the phone, I can hear it turn on and it makes sounds and vibrates during the opening video, it still receives text messages and phone calls as you can hear the notifications go off. And the touch key buttons (back and menu) still light up. The leds at the top still light up too.

I'd think so. Try getting a replacement screen (maybe give it a month and wait for a bad esn phone) and replace it.

My concern would be if the ..oh what the hell is it called, the capacitive touch pick-up part? is damaged. Screen itself shouldnt be too expensive or hard to replace, but that part could prove to be quite the tit.

iFixit has a teardown of the SGS3 that seems to indicate that it might be harder - or at least, more expensive - than you think: http://www.ifixit.com/Teardown/Samsung-Galaxy-S-III-Teardown/9391/1
Sent from my Transformer TF101 using xda premium

steeven01 said:
My friend gave me his Bell Galaxy S3 it is a SGH-I747M to repair if I can.
He said he was making a video while driving a car at about 80kmh and dropped the phone out the window and this is the result. The back panel barely even has a scratch. The bezel has few bruises but the screen is totally destroyed. It's possible that a car ran it over I'm not sure.
The screen does not turn on at all. I can charge the phone, I can hear it turn on and it makes sounds and vibrates during the opening video, it still receives text messages and phone calls as you can hear the notifications go off. And the touch key buttons (back and menu) still light up. The leds at the top still light up too.
Click to expand...
Click to collapse
Yeah, it's not easy, but it is doable. This site http://www.ifixit.com/Teardown/Samsung-Galaxy-S-III-Teardown/9391/1#.T-AmIxeXSjP will show you a Teardown of the Samsung Galaxy S III. Also here's a youtube video http://www.google.com/url?q=http://...twIwAA&usg=AFQjCNG6aQgFNGyrNHDUzCcLecgR7qRHvA on How to Replace Screen to walk you through it.
Hope This Help's

The phone is still alive. Only the screen is pretty much useless now. Either sen it to Samsung and have them repair at an expensive fee or do it yourself which is $200~. My vibrant had the same symptoms too. I wouldn't imagine a phone that survived after dropping out of a car running at 80 kmh
Sent from my iPhone using Tapatalk

if the phone is still under warranty, i would just send it in for repair rather than doing it yourself, which will almost certainly void the warranty. chances you get a working phone are 100% if you do that
in my experience it is better to send back to manufacturer for repair or a 3rd party than trying to do it yourself, especially if you don't have a lot of experience with cell phone hardware.

Just get insurance for it. Then after 30days call them tell them the screen is broken and they either fix it or replace ur phone. That is the best thing to do.

zeesubalpha said:
if the phone is still under warranty, i would just send it in for repair rather than doing it yourself, which will almost certainly void the warranty. chances you get a working phone are 100% if you do that
in my experience it is better to send back to manufacturer for repair or a 3rd party than trying to do it yourself, especially if you don't have a lot of experience with cell phone hardware.
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Sammy warranty does not cover this.

i would still recommend sending it back to samsung for repair.
i would also tell your friend to refrain from activities which could send his s3 charging towards the ground at 80+KPH in the future
edit: si

ZServ said:
My concern would be if the ..oh what the hell is it called, the capacitive touch pick-up part? is damaged. Screen itself shouldnt be too expensive or hard to replace, but that part could prove to be quite the tit.
Click to expand...
Click to collapse
Digitizer
Sent from my SGH-T999 using xda app-developers app

steeven01 said:
My friend gave me his Bell Galaxy S3 it is a SGH-I747M to repair if I can.
He said he was making a video while driving a car at about 80kmh and dropped the phone out the window and this is the result. The back panel barely even has a scratch. The bezel has few bruises but the screen is totally destroyed. It's possible that a car ran it over I'm not sure.
The screen does not turn on at all. I can charge the phone, I can hear it turn on and it makes sounds and vibrates during the opening video, it still receives text messages and phone calls as you can hear the notifications go off. And the touch key buttons (back and menu) still light up. The leds at the top still light up too.
Click to expand...
Click to collapse
how to replace it (300$AU) + do it yourself: http://youtu.be/_70-W9JjVjg

zeesubalpha said:
i would still recommend sending it back to samsung for repair.
i would also tell your friend to refrain from activities which could send his s3 charging towards the ground at 80+KPH in the future
edit: si
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Click to collapse
Why do noobs like you need to advise other people **** that they either have never experienced before or just total crap they know nothing about?!! Sammy does not cover broken screens!

dasistsparta said:
Why do noobs like you need to advise other people **** that they either have never experienced before or just total crap they know nothing about?!! Sammy does not cover broken screens!
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calling me a noob because i'm not an expert on samsung's warranty? sorry i'm never smashed a device within the first month of owning it
here's my point: don't do it yourself unless you're very confident you won't mess it up. and considering you posted on this forum to begin with, you probably need to send it in

zeesubalpha said:
calling me a noob because i'm not an expert on samsung's warranty? sorry i'm never smashed a device within the first month of owning it
Click to expand...
Click to collapse
Then learn to keep your mouth shut since you do not know what you are talking about.

dasistsparta said:
Then learn to keep your mouth shut since you do not know what you are talking about.
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Click to collapse
You forgot to take your meds this morning ?

dasistsparta said:
Then learn to keep your mouth shut since you do not know what you are talking about.
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Click to collapse
right away oh mighty dasistsparta, who has been on the forum for an entire month longer than i have. i will refrain from posting anything else on the forum that is not 100% verified, irrefutable fact

So this gorilla glass 2 stuff really doesn't work I guess....

dasistsparta said:
Why do noobs like you need to advise other people **** that they either have never experienced before or just total crap they know nothing about?!! Sammy does not cover broken screens!
Click to expand...
Click to collapse
Why do noobs like you feel the need to act as the almighty forum police? And considering you've been a member for less than a month, I'd wager that you're likely calling the kettle black. We have mods, we don't need you to start a flame war with someone that's only trying to help.
Edit: enjoy the free accidental thanks.
Herp derp Captivate Tapatalk 2

moonfire711 said:
So this gorilla glass 2 stuff really doesn't work I guess....
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Click to collapse
Is scratch resistant but not unbreakable, I have drop my old evo lte and nothing happened and I seem some people hitting the one x too, but don't it in the streets while driving is too much,
The screen are too expensive for this phone just like the gnex
Sent from my SGH-T999 using Tapatalk 2

Dropped phone caused flash glitch- now can't find bootloader and knox=0x1

As above,
So I've had a rather unlucky turn with my S5. It's only a few weeks old, and a few days ago I dropped it off the sofa- maybe 2 foot off the ground.
When I picked it up, the screen was black, except for the status/notification bar. The phone was almost completely unresponsive (other than the screen turning on to display just this bar)
I ended up pulling the battery. Resinerting the battery found me in a bootloop. Pulling and reinserting again led me to an ODIN screen saying it can't find PBL1. It also states that Knox is now 0x1.
So it appears It's possible to drop your phone and trigger Knox. I assume I've just managed to damage the flash memory in an unfortunate way?
The problem I'm going to have is that Knox 0x1 means my insurance won't take it. Urg!
Is this anything you've seen before? I'm wondering whether I'll be able to win this one over or if I've just been unlucky and... Game Over so to speak.
Note: Device was previously unmodified!

I think first thing I'd do would be inform Samsung about what happened and that you did not flash any custom firmwares to trigger KNOX, see what they say
If you get no luck that side, I'd be more inclined to think you've dislodged a cable by dropping it rather than damaging flash memory, so if you have the confidence, Id open it up and push all cables back into their sockets securely even if they don't appear loose
My tablet (TF101) is well known for pulling it's display cable out when dropped as it's wrapped around the heavy screen, which shifts when it hits the floor and pulls the lead out - open > reinsert > close > fixed
Good luck

April Fools' joke

damiensturdy said:
As above,
So I've had a rather unlucky turn with my S5. It's only a few weeks old, and a few days ago I dropped it off the sofa- maybe 2 foot off the ground.
When I picked it up, the screen was black, except for the status/notification bar. The phone was almost completely unresponsive (other than the screen turning on to display just this bar)
I ended up pulling the battery. Resinerting the battery found me in a bootloop. Pulling and reinserting again led me to an ODIN screen saying it can't find PBL1. It also states that Knox is now 0x1.
So it appears It's possible to drop your phone and trigger Knox. I assume I've just managed to damage the flash memory in an unfortunate way?
The problem I'm going to have is that Knox 0x1 means my insurance won't take it. Urg!
Is this anything you've seen before? I'm wondering whether I'll be able to win this one over or if I've just been unlucky and... Game Over so to speak.
Note: Device was previously unmodified!
Click to expand...
Click to collapse
*Detection* said:
I think first thing I'd do would be inform Samsung about what happened and that you did not flash any custom firmwares to trigger KNOX, see what they say
If you get no luck that side, I'd be more inclined to think you've dislodged a cable by dropping it rather than damaging flash memory, so if you have the confidence, Id open it up and push all cables back into their sockets securely even if they don't appear loose
My tablet (TF101) is well known for pulling it's display cable out when dropped as it's wrapped around the heavy screen, which shifts when it hits the floor and pulls the lead out - open > reinsert > close > fixed
Good luck
Click to expand...
Click to collapse
You are in the UK samsung warranty isnt effected by knox in the EU

-PiLoT- said:
You are in the UK samsung warranty isnt effected by knox in the EU
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Click to collapse
Is that 100% certain? I keep hearing conflicting reports about that
Sunderland? You're within walking distance of me

mod edit
*Detection* said:
Is that 100% certain? I keep hearing conflicting reports about that
Sunderland? You're within walking distance of me
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Click to collapse
its basically solid. EU directives
basically they may try and say the knox flag is there cause of a modification and thats why part of ur phone is broken but thats crap, quoet that to them and they have no choice.
and yes im north east, but not for long, im moving ti the states

-PiLoT- said:
its basically solid. EU directives
basically they may try and say the knox flag is there cause of a modification and thats why part of ur phone is broken but thats crap, quoet that to them and they have no choice.
and yes im north east, but not for long, im moving ti the states
Click to expand...
Click to collapse
Hopefully I'll never have to, but good to know cheers.
Moving to the states? Have to admit, it does sound slightly less grey and miserable than the NE-UK, I've considered moving abroad, but even with all it's faults, would miss home, best of luck with your move

thread cleaned.
If there is an issue, please just report the thread and let's not post rules and try to moderate threads. Just report and move on, and one of us very highly paid specialists will take care of it.

orangekid said:
thread cleaned.
If there is an issue, please just report the thread and let's not post rules and try to moderate threads. Just report and move on, and one of us very highly paid specialists will take care of it.
Click to expand...
Click to collapse
back in the day, people used to actually throw a fit if it was slightly implied xda mods were paid. we lied and told them we had a an xda speedboat

-PiLoT- said:
back in the day, people used to actually throw a fit if it was slightly implied xda mods were paid. we lied and told them we had a an xda speedboat
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Click to collapse
We have a Gulfstream now.

Hm, What happened in here?
Little update: After a clean firmware reset through Kies, and using the phone for a couple of days, it froze again, this time the screen is showing "System: Custom." and would not boot past the Samsung Logo. A little note: it couldn't find SBL1, not PBL as I said previously.
I'm heading into the shop and see how they handle this. I doubt they'll believe it. (My wife doesn't, I normally tinker but decided to leave this phone alone for a while.)
*Shrug* Let's stamp them with scary laws (that may or may not be true, but the manager probably isn't going to know.)

S7 Edge dead screen.. No reply from Samsung

So my Samsung Galaxy S7 Edge broke after 3 months, I got it the day it came out in the UK. At first I opened Snapchat then all of a sudden a third of the screen went pink and flickery, so I contacted samsung and they said do a factory reset and get back to them.
This did nothing, so I went to contact Samsung again and whilst I was contacting them the screen completely went so it was sent off to Anovo I got an email with a image of my Micro USB port saying....
“We have located damage on your device and this damage is not covered under the manufacturer’s warranty.
Our engineers have found liquid damage and are therefore unable to further assess any faults you were experiencing.
Please see attached a picture of the damage.
This damage is considered too severe for us to proceed, and classes your product as Beyond Economical Repair. (BER)”
I've never put my phone in water as I've never wanted to risk it but it has been exposed to a bit of rain (the weather hasn't been the best in the UK). I phoned Anovo to find out what was going on. The man on the phone told me exactly what the email said, and when I went on to say “I thought it was water resistant” he put me on hold to speak to someone. He then came back and said the engineers found water in the charging port but didn't say how it got there and also didn't tell me why the water sensor in the USB port didn't work to prevent it from happening, I don't know if a message pops up on your phone when you try and charge it when it's wet or not warning you but if there is one then I've never seen it.
But what's even stranger to me is that the phone still functions, it charges, it vibrates for notifications and the little light comes on, it makes sounds when you press the volume buttons, you can double tap the home button and it opens the camera, you can press the volume buttons to take pictures. So I feel like it's not as broken as I'm being told. I've made a lot of phone calls, sent a formal letter and 2 emails starting on Friday 13th (when I got the email from Anovo) and I am still yet to hear anything back!
I can't post links yet so can't attach the youtube video and image
Just posting this to warn people that the S7e might not be as waterproof as they make out and I wanted to see if anyone else has had any similar problems and could please help!

My first S7 Edge screen was faulty aswell, screen gives purple smudges and streaking black when swiped, sent it my mobile provider and was too severe to fix, so I got a replacement.
here in Australia the mobile service providers have to provide warranty to the life of the 2 year contract and we have tough warranty laws to protect consumers from these kinds of problems.

Could you attach some image or video?
You can try post the URL like "google[dot]com" or something like this if you can't directly post URL.

Hey, I have somewhat the same problem as you, My phone suddenly didn't show anything anymore, as if the screen was off. but everything still worked. So my screen is dead but not the touchscreen/anything else. and it's really annoing, also have not been in touch with water, and the waterdetection thing in the microSD tray is clearly still totally clean. so it can't be water. gonna send my phone off to repair monday and hope they are nicer than you'r provider...

I lost a 3 day old S7 edge to a total water damage. I placed it in a bowl of water ... anyways, they claim it's IP87 so the phone should handle this.
This phone isnt waterproof, or at least not mine, but my provider says "following up to our test we performed with the given device its still waterproof" and so the warranty is just void.
They asked me if I submerged the phone with the SIM-tray open. Or, they claimed, as its obviously the only way for water to get into. (...)
I have a IT diploma so that is just nothing Im evening considering discussing.
Its with a lawyer now and everybody should be very aware about this situation and how Samsung defines IP87
Komaandy

Here a couple of official Italian Samsung S7 & S7E advertisements with their water resistance...
https://www.youtube.com/watch?v=1S82LRydTWE
https://www.youtube.com/watch?v=NXX3w6wJioI
Then my S7E must be able to do the same without damages! Or Samsung is lying...

Jomari29 said:
My first S7 Edge screen was faulty aswell, screen gives purple smudges and streaking black when swiped, sent it my mobile provider and was too severe to fix, so I got a replacement.
here in Australia the mobile service providers have to provide warranty to the life of the 2 year contract and we have tough warranty laws to protect consumers from these kinds of problems.
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Click to collapse
Oh really need to move to Australia haha. I have found that because my phone is less then 6 months old then they have to prove that the fault wasn't with the phone when I brought it
NonXtreme said:
Could you attach some image or video?
You can try post the URL like "google[dot]com" or something like this if you can't directly post URL.
Click to expand...
Click to collapse
Yeah can do
youtu[dot]be/s5J9dzpMyrQ this is before the screen went
youtu[dot]be/LTCr4Lt7riw this proves it still functions
goo[dot]gl/mg8FDS image that I was sent by A Novo
donoboy97 said:
Hey, I have somewhat the same problem as you, My phone suddenly didn't show anything anymore, as if the screen was off. but everything still worked. So my screen is dead but not the touchscreen/anything else. and it's really annoing, also have not been in touch with water, and the waterdetection thing in the microSD tray is clearly still totally clean. so it can't be water. gonna send my phone off to repair monday and hope they are nicer than you'r provider...
Click to expand...
Click to collapse
Sorry to hear that bud! Yeah I checked mine too and it's still white! let me know how you get on, good luck!
Komaandy said:
I lost a 3 day old S7 edge to a total water damage. I placed it in a bowl of water ... anyways, they claim it's IP87 so the phone should handle this.
This phone isnt waterproof, or at least not mine, but my provider says "following up to our test we performed with the given device its still waterproof" and so the warranty is just void.
They asked me if I submerged the phone with the SIM-tray open. Or, they claimed, as its obviously the only way for water to get into. (...)
I have a IT diploma so that is just nothing Im evening considering discussing.
Its with a lawyer now and everybody should be very aware about this situation and how Samsung defines IP87
Komaandy
Click to expand...
Click to collapse
Sounds like a lot of people are having problems with the "water-resistance". Let us know how it goes, good luck
themissionimpossible said:
Here a couple of official Italian Samsung S7 & S7E advertisements with their water resistance...
https://www.youtube.com/watch?v=1S82LRydTWE
https://www.youtube.com/watch?v=NXX3w6wJioI
Then my S7E must be able to do the same without damages! Or Samsung is lying...
Click to expand...
Click to collapse
Yeah they are similar to ones here in the UK! I've seen ones with lil Wayne pouring champagne over it and putting it in a fish tank too...

Komaandy said:
I lost a 3 day old S7 edge to a total water damage. I placed it in a bowl of water ... anyways, they claim it's IP87 so the phone should handle this.
This phone isnt waterproof, or at least not mine, but my provider says "following up to our test we performed with the given device its still waterproof" and so the warranty is just void.
They asked me if I submerged the phone with the SIM-tray open. Or, they claimed, as its obviously the only way for water to get into. (...)
I have a IT diploma so that is just nothing Im evening considering discussing.
Its with a lawyer now and everybody should be very aware about this situation and how Samsung defines IP87
Komaandy
Click to expand...
Click to collapse
I thought the IP rating was IP68?
http://www.samsung.com/uk/consumer/mobile-devices/smartphones/galaxy-s/galaxy-s7/design/
Still, it should withstand upto 1.5M for 30mins as per the above link.
Sent from my SM-G935F using Tapatalk

trickie69r said:
I thought the IP rating was IP68?
Still, it should withstand upto 1.5M for 30mins as per the above link.
Sent from my SM-G935F using Tapatalk
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Click to collapse
Yes, sorry, my bad. Stupid typo. IP87 doesnt even exist...
---------- Post added at 05:23 PM ---------- Previous post was at 05:19 PM ----------
calum1904 said:
Oh really need to move to Australia haha. I have found that because my phone is less then 6 months old then they have to prove that the fault wasn't with the phone when I brought it
Yeah can do
goo[dot]gl/mg8FDS image that I was sent by A Novo
Sorry to hear that bud! Yeah I checked mine too and it's still white! let me know how you get on, good luck!
Sounds like a lot of people are having problems with the "water-resistance". Let us know how it goes, good luck
Yeah they are similar to ones here in the UK! I've seen ones with lil Wayne pouring champagne over it and putting it in a fish tank too...
Click to expand...
Click to collapse
The fact is that IF something happens, they just claim its your fault, because (!sic) you probably didnt keep the Simslot properly tightly closed(!sic). End of story for Samsung.

My S7E have this exact same problem before (glitch screen then went completely black screen but everything else work including touch screen) and It was fixed by just a screen replacement by local Samsung service centre under the warranty. I live in Thailand by the way.
I don't think it's water damaged. I did put my phone underwater before but there's nothing wrong with it. The water damage indicator didn't turn red either which indicated no water entered the phone.
I think it's just faulty screen batch and the affected device is among the early batch S7E.
Anovo is the one who run the Samsung service centre, right?
If so, I think Anovo is just being irresponsible.
I see nothing in the image they sent. I can't see anything indicate that the phone was water damaged. It also too blurry to see anything else.
Also from what I thought, since the phone is water resistance showing the image of outside the phone shouldn't be able to tell anything about water damage since it's the part that won't get or allow the phone to get water damaged. If they really wanted to show the damage, they must show the component inside the phone that get damaged.
In conclusion, the image they sent is nonsense and useless.
I'm not sure but maybe filing a lawsuit can help you.

Hello all!
I got the same problem. My screen has now a big lign without pixels and the screen is blinking a lot.
I've bought it in belgium at Mediamarkt. I'll go today to post it to repair. I hope that I'll not take too long before get my repair.
I never try to put it in the water or anything like that. It's protected by a Spigen Case and the phone is perfect not even a single scratch on it or the screen.
I cross my finger also because I've root it so I hope that they not tell me that I lost my warranty for a hardware problem!
Thanks!
Pierrick

Hi,
I have started to reading a lot and see that in my screen edges the touch is not so sensitive. It fails a lot of times.
And 3 or 4 times i have the turning on settings and apps by it self.
I have to reboot.
Im on btu latest version.

Cracks through S7 Edge Screen - No physical reason

Hey Guys,
I have noticed have been a few reports of S7 Edge screens cracking for what seems to be no reason. Mine has lived in a Pelican cover all of its life
I had mine next to my bed last night, before going to sleep I turned it over to be screen side down, and I heard a weird noise coming from it (sounding something like an electrical short). I picked it up, unplugged the charger, and was able to see the cracks appear as they slowly (over about 4 seconds) appeared all over the screen.
From looking at it, the cracks appear to have originated from the volume buttons?
Does anyone have any ideas / other articles / posts that I can see to help me with my case with Samsung warranty in Australia?
Thanks a lot for your help

I did try and insert a link to the photos I took, but as a new member I cannot insert links.

Haven't heard of this issue.
Try mailing me a link through private messaging and I can post it.

There you go.
http://imgur.com/a/3cDKK

It appears that the display cracked from within? Did you apply any considerable force to the volume buttons before this?
Can you feel the cracks when running your finger across the screen?
I'm sorry for your loss, though you actually seem strangely calm when discussing your spontaneously cracking smartphone.

iSaitama said:
It appears that the display cracked from within? Did you apply any considerable force to the volume buttons before this?
Can you feel the cracks when running your finger across the screen?
I'm sorry for your loss, though you actually seem strangely calm when discussing your spontaneously cracking smartphone.
Click to expand...
Click to collapse
The cracks seem to be from within the screen, and you cannot really feel anything from the surface.
There was no unusual force applied to the phone that I can recall.
The part that really confused me, was the fact that it seemed to take about 5 seconds from the start of being able to hear the noise, to the time the cracks had made their way across the screen.
Yeah, not calm, pretty pissed about the whole thing actually. I was hoping I would be able to find a few more examples of this happening to others, but it doesn't appear to be the case.

Contact samsungs customer service, maybe there is a chance that you get it replaced by samsung. Doesn't look like it's your fault.

paysen said:
Contact samsungs customer service, maybe there is a chance that you get it replaced by samsung. Doesn't look like it's your fault.
Click to expand...
Click to collapse
The problem will be proving that. I'm not implying the OP isn't being truthful, but you can pretty much guarantee the majority of people that go to Samsung with cracked screens do so whilst claiming that it just happened and the phone hadn't been dropped/manhandled etc, even if they had. Unfortunately, I can't see this being repaired free of charge.
As for the photos, I can't look at them without cringing! I'd be mortified if that happened to mine. Hope you get it sorted.

paysen said:
Contact samsungs customer service, maybe there is a chance that you get it replaced by samsung. Doesn't look like it's your fault.
Click to expand...
Click to collapse
The phone is currently with a service centre in Perth WA.
The guy I spoke to there was one of the biggest douche bags I have dealt with in a very long time. He had very close to zero interest in helping me, and pretty much laughed me off the whole time.
Yesterday (after about a week of it being at the service centre) I contacted Samsung Support, and they informed me that the warranty case manager at Samsung had rejected my claim as hey do not cover physical damage. I informed her of what had happened to the phone, and why in my opinion it should be covered. She said that there was no information on the Service Request form about what had happenened (written and sent in by the DB in Perth), and all the request said was "Cracked Screen and customer is escalating for Samsung to Cover". There was no information about what I had said happened, and as the case manager does not have the physical device (I am assuming they are on the other side of the country), they just directly rejected it without any thought because they don't normally cover that sort of damage.
Long story short, they are going to re open the service request with the new information and see how it goes.
This time I will be able to speak directly with the Samsung case manager and explain to him my version of events, instead of wasting my time with some smart arsed tech.
Fingers crossed

Simmilar issue like Note 5/ Edge Plus. The problem is from drastic temperatures of charging device and surface of your table/ plot. The phone is very warm because of the charging process but the surface of the plot is cold -> and boom, the screen or glassy back cracking. My opinion is because of the slim body of the device, when the battery going to degredation the dimensions is going bigger and there is a chance to crack the whole device from inside.

Same. S7 Edge Glass Cracked for no Reason
I recognize this thread is old, but same thing happened recently to me with my S7 Edge after less than a month. Never broke a phone ever, had it in a case, didn't drop it. Broke similar to yours. Samsung basically said 'we don't believe you' and that was the end of it. Done with those guys. Nokia was also a once great cellphone Company who similarly got smug like this, and how many of you are carrying Nokias around these days? Exactly, none of us.

Google Support Sucks

I had a problem with my Pixel 2XL after sinking it in water. It reboots every time I try to charge it. This is now day 3 and the phone is completely dry now with the same problem.
I contacted Google support by live chat, email and also Twitter .. it is three days now they could not fix the problem.
In the last time they decided that they will provide me with a replacement device however every time I place the order for the replacement device it gives me error
I contacted them again and they said they have corrected the technical issue and they reissued the placement order. The error happened 3-4 time where every time they say the problem got fixed go and try again.
Finally, the last thing they told me ( after three days ) they will not provide support from their US website since I recently located to UK. I have to reopen the case with UK team and go through the same process !!
This is rediclouis !!
The last thing @madebygoogle account in twitter promised that they will resolve the issue and I'm still waiting ..
Do you guys think they will do anything ?!
Any one with the same experience ?
Here is my original tweet. I'm providing updates as I have from them.
https://twitter.com/i_Ayman/status/1037819068059926528?s=19

Sorry to hear that.
I have had nothing but positive experiences with google support.
Being in tech support at one time I can definitely understand your pain.
I can also understand the frustration being amplified by google issues.
**** happens
it will continue to happen.
accept that the issues will happen or live a frustrated life.
Either way it sounds like they are trying to work with you.
You just have to be talking to the right people from the right place at the the right time.
Which again is frustrating when dealing with a multi-national global corporation that should be universally capable of resolving the issue.
It does get better.

parakleet said:
Sorry to hear that.
I have had nothing but positive experiences with google support.
Being in tech support at one time I can definitely understand your pain.
I can also understand the frustration being amplified by google issues.
**** happens
it will continue to happen.
accept that the issues will happen or live a frustrated life.
Either way it sounds like they are trying to work with you.
You just have to be talking to the right people from the right place at the the right time.
Which again is frustrating when dealing with a multi-national global corporation that should be universally capable of resolving the issue.
It does get better.
Click to expand...
Click to collapse
I totally agree with every single word you mentioned. I always expect problems here or there and I'm kind of person who is tolerating with minor issues.
What frustrates me really is their lack of support Ayer a long long discussion with them and then referring me to another country (regardless of their intention to help me .. people were so nice but that was not enough to fix issues )
I hope they can fix it as soon as possible.
Thank is you again for your response

MiNoOo said:
I had a problem with my Pixel 2XL after sinking it in water. It reboots every time I try to charge it. This is now day 3 and the phone is completely dry now with the same problem.
I contacted Google support by live chat, email and also Twitter .. it is three days now they could not fix the problem.
In the last time they decided that they will provide me with a replacement device however every time I place the order for the replacement device it gives me error
I contacted them again and they said they have corrected the technical issue and they reissued the placement order. The error happened 3-4 time where every time they say the problem got fixed go and try again.
Finally, the last thing they told me ( after three days ) they will not provide support from their US website since I recently located to UK. I have to reopen the case with UK team and go through the same process !!
This is rediclouis !!
The last thing @madebygoogle account in twitter promised that they will resolve the issue and I'm still waiting ..
Do you guys think they will do anything ?!
Any one with the same experience ?
Here is my original tweet. I'm providing updates as I have from them.
https://twitter.com/i_Ayman/status/1037819068059926528?s=19
Click to expand...
Click to collapse
The problem is you dropped it in water, even if it is dry now, it can still cause problems. I'm surprised google is going to replace it, assuming you told them you dropped it in water.

fiffan86 said:
The problem is you dropped it in water, even if it is dry now, it can still cause problems. I'm surprised google is going to replace it, assuming you told them you dropped it in water.
Click to expand...
Click to collapse
This is a user problem.

Yes I told them about the water thing.
the device IP rating should allow for such water drop.

MiNoOo said:
Yes I told them about the water thing.
the device IP rating should allow for such water drop.
Click to expand...
Click to collapse
My son did exactly the same thing, dropped it into the ocean. Google sent him a new phone. Keep calling, wear them down.

Was it salt water? If so, that can corrode metallic areas of you don't rinse it very well with fresh water.
https://youtu.be/kDXxM-mCWFg
MiNoOo said:
Yes I told them about the water thing.
the device IP rating should allow for such water drop.
Click to expand...
Click to collapse
Sent from my Pixel 2 XL using Tapatalk

TonikJDK said:
My son did exactly the same thing, dropped it into the ocean. Google sent him a new phone. Keep calling, wear them down.
Click to expand...
Click to collapse
sure .. they will give me a new one .. it is a matter of time.
EeZeEpEe said:
Was it salt water? If so, that can corrode metallic areas of you don't rinse it very well with fresh water.
https://youtu.be/kDXxM-mCWFg
Sent from my Pixel 2 XL using Tapatalk
Click to expand...
Click to collapse
no .. swimming pool .. it should be clean water

MiNoOo said:
sure .. they will give me a new one .. it is a matter of time.
no .. swimming pool .. it should be clean water
Click to expand...
Click to collapse
Chlorine is a bugger as well! :fingers-crossed:

MiNoOo said:
sure .. they will give me a new one .. it is a matter of time.
no .. swimming pool .. it should be clean water
Click to expand...
Click to collapse
My Pixel 2 was splashed (not completely submerged) by some chlorinated pool water and started to shut down on its own an hour later. I checked the charging port and it was filled with some sort of grimey residue. I used a tooth pick to scrape out the grime and the phone worked flawlessly again.
As far as I can tell, the water caused any dust/lint inside the charging port to clump up, and the residual moisture in that clump was enough to cause the phone to shut down to protect itself. I'm not saying you had the same exact issue, but I felt it was worth mentioning for others who may come across this in the future.

PuffDaddy_d said:
My Pixel 2 was splashed (not completely submerged) by some chlorinated pool water and started to shut down on its own an hour later. I checked the charging port and it was filled with some sort of grimey residue. I used a tooth pick to scrape out the grime and the phone worked flawlessly again.
As far as I can tell, the water caused any dust/lint inside the charging port to clump up, and the residual moisture in that clump was enough to cause the phone to shut down to protect itself. I'm not saying you had the same exact issue, but I felt it was worth mentioning for others who may come across this in the future.
Click to expand...
Click to collapse
honestly I knew that and I saw some inside the charging port.
i was afraid to clean it myself and cause any damages.
Then google would say it damage caused by the user not a water proof issue.