Database Users

Strange N4 Issues

I've had the phone for a few months, only used it for 2 weeks then put it back in the box with plans to resell it. Dad needed a new phone for his job so i decided to give it to him and every day for the past week ive gotten at least one phone call from him with problems. He is extremely new to smart phones but I never had a single issue with this phone prior to giving it to him. For some reason he will receive text messages or voice mail and sees the notification icons up on the notification bar but when he goes to pull the bar down it does nothing. The only way to resolve this issue is to restart the phone then all of a sudden the pull-down starts to function as it should. The phone is completely stock out the box i didn't feel the need to touch anything or have to root it for any reason.
He had to go to AT&T to get a sim card for it and the people there basically wanted to run him out of the store and not even touch the phone because they do not sell it so not a single person wanted to even help him out even though he just dropped more money into their pockets by upgrading his plan to a smart phone plan. before i gave him the phone all i did was a factory reset to wipe out any of my data on the phone so it was clean and like new for him.
Im at a loss because the whole time i used the phone i had no issues and since the day he got it he has had nothing but problems. I chalked this up to user error but its not because when he gave it to me to see if i could figure out why things were acting weird the only thing i could think to do was restart the phone. Does anyone have any suggestions as to why this may be happening and/or how to go about fixing it and not making him regret ever having to get a smart phone much less this N4?

New paragraph!
What messaging apps are you using? You could always download the toolkit and flash the stock factory image again.

I would try another factory reset just to make sure things didn't go haywire during the reset you already did. I have had a bad reset with a phone before.
Sent from my Nexus 4 using Tapatalk 4 Beta

yeah im gonna have to get with my dad and fool with the phone more. Its hard to troubleshoot something when he lives 45mins away and calls me with problems while im at work.
ONCE AGAIN the whole phone is stock so that would lead me to believe that the stock messaging app is being used. I will talk him through doing a reset again and see how that works out for him. From what he told me the only app hes even installed outside of everything that comes on the phone was Map Quest, which i told him he shouldn't need because Google Maps is already loaded on. So first im going to have him uninstall that from the phone as well as from his downloaded apps list in the play store and see if that changes anything.

Anybody else getting random reboots?

So this started happening only 2 days after getting my G2. Basically my phone reboots randomly whenever I unlock the lock screen. It doesn't happen every time, but it happens often enough that it really bugs me and I'm considering factory reset, but I dont want to lose my info and have the reboots still continue

alexdagreat said:
So this started happening only 2 days after getting my G2. Basically my phone reboots randomly whenever I unlock the lock screen. It doesn't happen every time, but it happens often enough that it really bugs me and I'm considering factory reset, but I dont want to lose my info and have the reboots still continue
Click to expand...
Click to collapse
Not a single one in 10 days. Are you rooted?

I am too
alexdagreat said:
So this started happening only 2 days after getting my G2. Basically my phone reboots randomly whenever I unlock the lock screen. It doesn't happen every time, but it happens often enough that it really bugs me and I'm considering factory reset, but I dont want to lose my info and have the reboots still continue
Click to expand...
Click to collapse
**Yes I am also getting random reboots when unlocking the screen. At first I thought it had to do with the lock screen type I used or the lock screen pattern but it is still happening now that I'm using a pin to unlock my phone. I am completely stock and got the phone the day it came out.
The reboot happened a couple times within a few minutes and seems very random upon unlocking the screen. If others are experiencing this I highly suggest posting here.
I came from the LG G2X and that phone had a similar issue involving random reboots but was definitely fixed by LG eventually. My Asus Transformer Prime had a random reboot issue as well and eventually fixed.

reaton33 said:
**Yes I am also getting random reboots when unlocking the screen. At first I thought it had to do with the lock screen type I used or the lock screen pattern but it is still happening now that I'm using a pin to unlock my phone. I am completely stock and got the phone the day it came out.
The reboot happened a couple times within a few minutes and seems very random upon unlocking the screen. If others are experiencing this I highly suggest posting here.
I came from the LG G2X and that phone had a similar issue involving random reboots but was definitely fixed by LG eventually. My Asus Transformer Prime had a random reboot issue as well and eventually fixed.
Click to expand...
Click to collapse
Got my G2 5 days ago and have had at least 3 random reboots or shut off reboots the the last three days.
Today 4 times reboot when unlocking with Code unlock.
Actually considering returning the product.

did you try uninstalling some of the stuff you installed? One by one?
Did you try factory reset?
Stock everything?

bachera said:
did you try uninstalling some of the stuff you installed? One by one?
Did you try factory reset?
Stock everything?
Click to expand...
Click to collapse
I don't really have anything crazy intensive on my phone but it's worth a shot.
As of today I have had several reboots when unlocking the screen. This occurs whether I have the lock screen active or not.
I am considering returning the phone too if this keeps happening. I'm absolutely sick and tired of defects/bugs (whatever you want to call them) like these plaguing my devices.

all it takes is bad install of apps, wacked permissions and what have you.
Eliminate all software possibilities before you blame your phone m8 .

nope completely stock

this just started happening to me today, no idea why... I haven't installed any new apps lately. is it a problem with my phone? you think swapping it out will fix the problem?

alexdagreat said:
nope completely stock
Click to expand...
Click to collapse
lol factory reset and wait few hours, dont restore backups and stuff, that eliminates about everything!
whats left, bad rom, but at that point warrantee

I have stock lg g2 doing same thing. A hard reset didn't work and I have only basic apps that came on phone. However I have been able to turn off lock screen and so far no reboots (yet). T-Mobile has given me a runaround about getting it replaced. Still inside my buyers remorse,I have finally gotten a supervisor to give me a new phone. Tmobile supervisor confirmed lg g2 having a lot of issues. So that said I'm saying goodbye to lg g2, going with something else. Tmobile finally took care of me after being on hold for 5hrs and talking to countless people! Lg g2 has issues but T-Mobile has major issues and that's being really polite!!!
Sent from my LG-D801 using xda app-developers app

i exchanged it
i went in to tmobile last night to exchange my phone. it took two hours because of a some $1.12 price difference but they eventually got it to work with some trickery. i'm a very patient person anyway.
literally while i was typing this response i was going to say i didn't have the random reboot but JUST F'ING NOW it happened again. I'm immediately doing a factory reset and UNFORTUNATELY and using the phone without instalilng a damn thing. hopefully i can get some idea of what the problem is before my 14 day return window is up or else this phone is going back as much as i hate to say it.

I had a similar problem with my phone while trying to unlock it. Once it started rebooting, it would go into an almost endless cycle of reboots. Sometimes as much as 20 reboots in a row.
I had tmobile exchange the phone for me. No issues since with the replacement. I do definitely think there is a bad batch of G2s out there.

mikea3000 said:
I had a similar problem with my phone while trying to unlock it. Once it started rebooting, it would go into an almost endless cycle of reboots. Sometimes as much as 20 reboots in a row.
I had tmobile exchange the phone for me. No issues since with the replacement. I do definitely think there is a bad batch of G2s out there.
Click to expand...
Click to collapse
Let me start off by saying I'm a jeweler and am used to looking for stress cracks developing inside of stones, well I found this issue with 2 LG G2s.
I am on my third G2, not because of rebooting but because the sapphire glass that covers the camera starts developing micro cracks running across the lense, has happened twice now, I had it in one of those windowed cases, they suck don't bother, no protection. Anyways, had this issue with the transformer tf201, microcracks develop along edge, then bang, giant crack from corner to corner, no mis use needed, was just bad design. These microcracks are all internal, no breaking the surface.
The way you find them is get light to reflect off of the glass covering the camera, now slowly roll the phone side to side and back and forth, now look for lines reflecting light back at you. If you see those exchange the phone, they will eventually grow, like a windshield crack, and feacture ruining the camera optics.
Hope no one else has this issue, oh and this third LG G2 came with the Isis sim in the box, unlike my first 2, I'm in chicago.

VZW
Clean Rom 1.0. No problems or reboots. I have had the phone for about 2 weeks.

Picked up the phone day 1, no issues at all. Fantastic device!

The recent update to gmail was the culprit for me. I started getting the reboots immediately after the update. I uninstalled updates in app settings this morning and haven't gotten a reboot in 12 hours. Maybe it's an issue with the gmail lockscreeen widget after the update? I'm on the verizon g2.

same rebooting issue here for my TMO version. thought it was my lockscreen widget from nils, but then it consisted after i took it off, and still consisted after i factory reset it. so I exchanged the device and got a new one.. same day I got it, it started rebooting again. thinking about just returning but its such a good phone, sad if it has to come down to it.

Simple as this. Random 'reboots are bad. If it's uprooted, exchange it. If it's rooted, use a diff Rom or figure out what you did. One random reboot is enough for me to go ape **** lol. My gnexus did it once and I was back at the store that day.
Sent from my VS980 4G using xda app-developers app

update
quick update. since exchanging the G2 for another G2 I have not had any random reboots. I did take into account the advice from a previous post on this topic that his gmail update may been the catalyst for the reboots. I waited to update gmail until a few minutes ago so we'll see how it goes.

"Information about prevention" driving me insane..

Edit: Sorry I just realized I posted this in the wrong section. Sorry about that.
Hello guys, =)
I currently have my SGS4 (GT-i9505) since release and haven't upgraded firmware since then (I was rooted). Everything worked fine until I noticed that when 4G became available in my area I didn't receive it. Then after a few google hits, it said I had to update so 4G would become active. Did that and flashed I9505XXUDMH8.
Everything went fine for one thing however. Immediately upon reboot my launcher (apex launcher) would force close. Then a message would show up telling me it has been forced closed due to suspicious behavior. Now, this wouldn't be much of a problem if it was just the launcher, but it happens to every damn app.
Anything that can get root access or can adjust system settings gets shut down right from the start. I've tried reflashing the firmware, resetting factory settings and I've searched a couple of hours on the web but I couldn't find anything helpful. It seems to be triggered by a new Samsung security feature (or perhaps even KNOX).
Is there any trick to get rid of this? Because I REALLY do not want Samsung telling me what I can and can not do with my phone. Otherwise I would get an iPhone. I really need to bypass this filthy mechanic one way or another (without removing 4G support) so that I can use backups without a problem.
Thanks in advance!
Shuji.

Split Screen view randomly activating

I keep having random split screen activation, as if I were long-pressing the Recents capacitive button... I've had this occur while the phone was laying on my desk/lap/just sitting in the palm of my hand, not touching anything. Thought it was me, just not used to the curved edge, until I put my phone in a case and still have the issue. My girlfriend doesn't have the issue at all with her S7 Edge, both purchased at the AT&T store on the 11th. I also noticed that her speaker bezel at the top of the phone is flush... mine is raised just a hair... anyone else having these issues? I've factory reset, which seems to have reduced the split screen activating, but it is still happening. I've also tried turning off some of the extra gestures and smart settings, but that didn't help either.

This has happened to me rarely, but it has.. also sometimes when scrolling down a webpage, it will randomly select a whole paragraph like i just long pressed the paragraph to copy text.. possible something caused by samsung using their own proprietary digitizer for the first time

Well, glad I'm not the only one. I'm contemplating returning it as defective....
Does your top speaker stick out at all or is it flush with the screen? I'm sure that has nothing to do with it of coarse... just something I noticed when comparing my Edge to the other one we got when upgrading.

nephillim said:
Well, glad I'm not the only one. I'm contemplating returning it as defective....
Does your top speaker stick out at all or is it flush with the screen? I'm sure that has nothing to do with it of coarse... just something I noticed when comparing my Edge to the other one we got when upgrading.
Click to expand...
Click to collapse
Id say it sticks out a few milimeters, not much tho

nephillim said:
I keep having random split screen activation, as if I were long-pressing the Recents capacitive button... I've had this occur while the phone was laying on my desk/lap/just sitting in the palm of my hand, not touching anything. Thought it was me, just not used to the curved edge, until I put my phone in a case and still have the issue. My girlfriend doesn't have the issue at all with her S7 Edge, both purchased at the AT&T store on the 11th. I also noticed that her speaker bezel at the top of the phone is flush... mine is raised just a hair... anyone else having these issues? I've factory reset, which seems to have reduced the split screen activating, but it is still happening. I've also tried turning off some of the extra gestures and smart settings, but that didn't help either.
Click to expand...
Click to collapse
Just downloaded an app from the store called "multi window toggle", works perfectly. No more random split screen. Only problem so far, you have to manually enable it after a restart.

Thanks for the tip! I'll give that toggle app a try and see if it helps!
Honestly, I really wish I could control what apps allow split screen... I think that alone would save me a ton of headache.

experiencing the same thing. hasn't affected my day to day usage in a negative way yet. it's indeed annoying

I really hope this is a software glitch, the thought of paying so much for electronics and having the nagging feeling that the device you got isnt as perfect as others that have been sold just makes me feel uneasy.. i dont want to send it for warranty although from past experience, samsung is very fast and fixing and returning your phone, the longest wait is the two way 2day shipping they provide.. i just want it to be working as intended! Just like you, i feel better that im not the only one, but id feel even better if there were MORE people experiencing this (does that make me a bad person?)

Same issue here
Also happening to me. I know this is the AT&T area, but I have the GS7 from TMobile. So is not just a unique to the AT&T variant. That app that some people has recomended to deactivate the split acreen feature works, but is not a permanent solution. Hope Samsung fix it in a software update... I hope is not a hardware issue.

I went to the T-Mobile store to try to exchange it for another one. Since the issue is hard to prove (it doesn't happen every time), casually, the person that helped me at the store was the manager (who was greeting the customers that came in). After describing the problem to her, she told me that T-Mobile had received an alert in their systems about this issue and that it appears to be a hardware problem. They exchange mine for free even when I had exceeded the 14 day window.

Just got off the phone with samsung and they said, get this, there are no reported issues with this device.. they gave me a ring around, wanted to remotely access my device and couldnt offer a valid reason why they would need to do that.. eventually in the end they refered me to exchange the device at at&t but with "no known issues" and being past the 14 day return time, i have a feeling im in for a huge headache at the at&t store... what a nightmare. Very disappointed in the first samsung phone ive ever purchased.. htc never did me wrong like this...
Sent from my SAMSUNG-SM-G930A using XDA-Developers mobile app

What to do?
Will there be an update to fix this?
I don't know if i should go and exchange my s7 edge. I can't live with this random multi window for over a year.
But if they will fix it in an update, i dont want to send it to repair, in Denmark it will take over 2 weeks before you get a new one.
I Hope they will fix it in an update

Glad this isn't just me, the split screen popup is really starting to bother me. I also have issues when on a WiFi network, tether my car to the phone, then drive away, my WiFi breaks and I have to restart the phone to get data working. I called Rogers, my carrier in Canada, and they are not aware of it being a hardware/Samsung issue. The tech has heard of the split screen issues but said there is no recall on the device yet and it might be fixed with software. Unless anyone can confirm that replacing their device with a new one fixes this, I just might wait a bit.

split screen activating seems to occur most frequently when I first unlock the device. Other times it just activates randomly.

New update?
I just updated my galaxy s7 edge and it seems like most of the problems are gone. The touch sensitivity has been decreased it seems, the split screen has not activated yet.
It also seems like they turned a bit down for the animations.
I live in denmark, so i have the nordic updates.
Will report back here

New update
Hey guys!
Denmark just got a new update for the s7 and s7 edge called: XXU1APD1.
Hat it for 2 days now, and i have no random split screen activations. Other bugs are gone to!

Just had it happen to my AT&T S7. Phone was on my desk and on the home screen when the split screen activated without me pressing anything. Hopefully it gets fixed with the new XXU1APD1 update.

Had the latest software update two days ago for my S7 Edge, XXU1APD1, in the UK.
No more split screen random activations (I used to get it at least once a day often more).
So far so good.

Now if only AT&T would update us.... I'm glad that it appears to be a software glitch... i just about chucked my phone across the parking lot earlier because of that splitscreen crap... was getting ready to call Samsung this afternoon... I can not live with this on a brand new phone...
AT&T.... update your ****!!!!!!!

Ok. AT&T has actually released an update! Guess I jumped the gun fussing, I'm downloading it currently and will report back tomorrow (4/21) if I no longer have splitscreen issues. I really hope this fixes it!

Axon 7 - help pls - some apps freezing

Hi
With help from this forum I upgraded my Chinese Axon 7 to Build A2017V3.0.0B17 back in the autumn. It's now on Build A2017V3.0.0B23. I think it did that update a month or so back.
Anyway for some weeks, which I don't think coincided with the update (but it may have done), I have apps freezing on startup. E.g. Uber splash screen comes up and sometimes it goes to the next (white) screen before it freezes, and sometimes not. In Chrome I have a number of tabs, sometimes it starts properly and opens them all and sometimes it freezes before it's opened them. (With Chrome , if I keep closing it down and restarting eventually it works).There are lots of apps like this, although there are also lots which are still working OK.
So last night I took the plunge and set it back to factory. Iv'e been reluctant to do this because I am on such a steep learning curve on rebuilding phones and I wasn't sure what it might do.
The outcome was that it reset just fine, still on B23, and so I started putting back my apps. Only to find I still have the issue.
So... should I put it back to B17 and see what happens, or can anyone advise anything else to look at before I do?
Thanks

Oh well, over the weekend I took the plunge. I used EDL method to put on A2017G onto my A2017 phone. It took a couple of attempts, and I think I have one or two outstanding gremlins, but by and large the phone seems at least as good as before. I need to check out making and receiving calls - tested it once with my partner and all was fine but a later call seemed to conncct but nothing heard by me. Using it as a phone is a small part if it's existence but it's important.
I have got back some of the Google stuff which didn't work after the last update, like Timeline.
However I don't seem able to get back into FTM mode or to get my PC to recognise the phone any more (except as a disk device) so I guess next time round I'll have to splash out on a new phone...