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Hi everyone,
I havent seen a post about this so i assume its only me that has this!
Since i have been carrying my exec in my pocket in 'clamshell mode' i have noticed that some of the keys on the keyboard have rubbed against the plastic next to the screen causing dot marks. i assumed the rubber pads at the edge of the screen were supposed to prevent this.
Anyone else noticed this? Anyone know how i can get rid of the marks!?
Paul.
I have the saem problem with my QTEK 9000
I have called tech support and they state that it isn't covered by the guarantee. Thats BULLS**T. I don't know who to talk to now to have this problem solved.
I got a Krusell Case and now the transparent part of the case has scratches. The case is 5 days old!!! This is definitely a factory defect in my book.
Who do we complait to about this?
Guys, don't you agree this is a factory defect? Anybody know any of the dealers personally and could inquire about this problem?
I've mentioned this under another post (search for "keyboard bump stops"). Basically, the little curves rubber stops in the bottom corners aren't tall enough to prevent the keyboard rubbing the top of the clamshell.
This is how I've fixed it...
1. Prize out the rubber stops (this is very easy with a jewellers screw driver, or similar)
2. Put a very small amount of Blu-Tac into the recesses, and pack it down with the screwdriver. This is to act as a base for step 3.
3. Using the screwdriver, carefully dab superglue on the blu-tac, and around the lip of the recess.
4. Push the bump stop back into place.
Mine now sit about 2-3mm proud of the surface, and I can see daylight through the closed clamshell, so the keys don't touch the top piece.
Cheers,
Steve.
Does this mean that it isn't a factory defect? And really isn't covered by warranty?
I think it's just a design flaw, really. In theory, I suppose you could insist they do something about it, but I don't know whether you would get anywhere.
Cheers,
Steve.
I recently applied a screen protector on my Qtek 9000 and used a cloth to clean glasses with to clear the screen of any dust. Since then I've put the cloth in between when I closed my Qtek. Both the screen protector & cloth will hopefully prevent any damage to the screen and surrounding area due to the keys touching and rubbing them. :!:
its a shame that, after we have looked after our devices so carefully, they are damaged due to a design fault!
Is there any way of polishing these marks out? i suppose it would be very difficult with the case being a matt finish.
Yeah, this is very disappointing. Does this happen to those who have MDA Pro, Imate, O2 also?
Is there some bureau where we can complain?
My Exec with about 3 weeks of use also shows marks on "-" and "+" keys, and also on "2" and ":", more concerning is when the device is used with screen out as I tend to keep mine now, the rubber stops actually touch nothing at all because of the curved outer case. No marks have appeared on the "o2" alluminium outer yet though, only on the plastic surrounding the screen on the inner.
Regards
Yeah same here... six little dots on the left of the screen and attendant shiny keys... bah!
I have ordered a Krussell case and was hoping this would fix the problem, but it sounds like it might not (although I'd rather the case got damaged than the device).
What about those of you with Piel Frama cases? The fact that they are a bit chunky and prevent the device from closing fully sounds like a godsend now, doesn't it?
I have an MDA Pro and I don't have this problem at all, there is a good gap between the screen and the keys.
I'm not sure if its the same for all MDA Pros, or if I've just been lucky.
Good for you that you don't have those marks. I only have them on the screen side so i guess it happens when the device is closed.
I have the krusell case. No luck, the plastic has scratches too. Only after 4 days, mind you.
Has anyone had POSITIVE results after complaining?
dot dot dot
This issue is a design flaw and therefore should be repaired/replaced under warranty. I have had five xda exec's due to this problem or that, and on number five I was adimint I would not get any shiney spots on it so I removed the little rubber stops and now I have my own home made stick on rubber stops which when I look through when closed I can see daylight...and no shiney spots so far....but I would say we should get together and do a major complant about this issue..I can not belive how HTC built the best phone I have ever owned the XDA2 and the very same company have built the worst one I have ever owned too.... the XDA exec
I've got shiney keys on the right and left of my keyboard on my mda pro but no marks on the screen,
I've been using a screen protector since I received it, all bar two days of trying to work out why the screen stops responding.
The shiny marks should be next to the screen and not on it. It's VERY annoying!
I have shiny spots both sides of screen, krussel case with shiny spots on clear plastic, AND - The screen swivels a bit on the hinge as you open and close, leaving a horizontal line above the top four center buttons on the keyboard, where the bottom of the screen above the hinge touches. Anyone else got this line?
so far no problem with this hinge causing a line.
I have the faded plastic of the krusell case though
Silicon Case
I protected my Dopod900 with a silicon case since I don't want to put scratches on it, I think it works fine. Take a look at it.
ive had my exec since november. If i call o2 and make a fuss about the damage i have from the keys will they replace it under warranty? How many people have managed to replace there exec's due to this problem?
But what even if they replace it??? This is a design fault and in all likelihood the next unit you will get will start having these marks in a few days of use.
But yes we should all make a fuss so that O2 finally pushes HTC to correct the design fault.
Regards
During my old days with my diamond, the diamond got some problem with the screen, so I got a replacement. But my new screen showed dust in the screen, so I got a new replacment again.
SO when I buy my HD, I screened all devices carefully. I noted that 3 devices also have got dust in the screen. One of them has the minimal amount, so I took that home. When I looked carefully, I noted that mine and my friends' dvices also got 3 very tiny holes in the tray of the pen. If you take off the back cover and the pull out the pen, then you will see white light coming out from these holes.
Have you ever checked your scree carefully for such problem?
I used to play around with pocket PC for ~10 years rather than WM phones. HD and diamond are my first 2 WM phones. I did not note such problem since my first PDA IPAQ.
One of the sales told me that many PDA phones suffer the same problem. Is it true?
Did you live near sand ? I never see sand in the screens here (Buenos Aires, Argentina)
I've been carrying my Touch HD in my jeans pocket (in bare form) since I got it about a month ago. I think I would have a good amount of dust/lint in the screen by now if there were any way for dust to get into the screen at all. But, no, I don't see any dust or lint in the screen (other than the few pieces of lint I trapped under my screen protector myself while I was installing it...). At least "not yet".
I also opened the back cover and took out the stylus but couldn't see anything like the three holes that you mentioned. Yes, there are large slots open along the stylus hole, but they're open to the back, not toward the screen. I don't think those are what you are talking about.
How about a photo? Even if you can't capture the actual three holes in the picture, it might allow you to point out on the photo where we should look for them.
guney said:
I've been carrying my Touch HD in my jeans pocket (in bare form) since I got it about a month ago. I think I would have a good amount of dust/lint in the screen by now if there were any way for dust to get into the screen at all. But, no, I don't see any dust or lint in the screen (other than the few pieces of lint I trapped under my screen protector myself while I was installing it...). At least "not yet".
I also opened the back cover and took out the stylus but couldn't see anything like the three holes that you mentioned. Yes, there are large slots open along the stylus hole, but they're open to the back, not toward the screen. I don't think those are what you are talking about.
How about a photo? Even if you can't capture the actual three holes in the picture, it might allow you to point out on the photo where we should look for them.
Click to expand...
Click to collapse
Try to switch off the light of your room and see the stylus slot again.
You will see light coming out from a pin hole size area and a vertical thin slot.
The holes are too small for photo taking.... i will try me best to do that later.
Yes. I did see one.
It's interesting to note that the light visible through the tiny hole is not the backlight of the LCD. I can see the light even when the screen is off. I'm not sure what that implies.
I think my approach to the risk of dust would be "wait and see". My last few Windows Mobile PDA's were pretty trouble-free in terms of dust in the screen. (I can't say the same thing about a couple of cell phones I've owned before.) Personally, I don't see any concrete reason to worry yet.
guney said:
Yes. I did see one.
It's interesting to note that the light visible through the tiny hole is not the backlight of the LCD. I can see the light even when the screen is off. I'm not sure what that implies.
I think my approach to the risk of dust would be "wait and see". My last few Windows Mobile PDA's were pretty trouble-free in terms of dust in the screen. (I can't say the same thing about a couple of cell phones I've owned before.) Personally, I don't see any concrete reason to worry yet.
Click to expand...
Click to collapse
The upper pin hole like area: disappear if you turn off the LCD screen.
The lower thin slot like area is just next to the metal holding the stylus, so this can be seen even with LCD turned off.
so did anyone manage to get rid of the dust under the screen?
Looking at it very close, I can see a small particle of dust in the upper right corner. But it's not noticeable at all... and it was there since the first day. Nothing to worry about.
try to get hold of a dentsts sucker?or something similar but more domestic?
I only have 1 little hole that i can see light thru and a ithink its probably as small as a grain of sand!
I've done a fair bit of searching both here and elsewhere online, and I've yet to find anything relating to a successful repair method for small surface scratches on the front screen (which may perhaps be impossible).
I've been going without a screen protector/case for the last few weeks, and despite being über careful, I have a very small scratch in the middle of the front screen. Not a show-stopper by any means, but enough to give me pangs of annoyance every time the light catches it.
Has anyone found a way to fix/conceal this kind of thing, which from what I understand is pretty difficult with a glass touch-screen?
Thanks in advance for any advice.
Westibone said:
I've done a fair bit of searching both here and elsewhere online, and I've yet to find anything relating to a successful repair method for small surface scratches on the front screen (which may perhaps be impossible).
I've been going without a screen protector/case for the last few weeks, and despite being über careful, I have a very small scratch in the middle of the front screen. Not a show-stopper by any means, but enough to give me pangs of annoyance every time the light catches it.
Has anyone found a way to fix/conceal this kind of thing, which from what I understand is pretty difficult with a glass touch-screen?
Thanks in advance for any advice.
Click to expand...
Click to collapse
I wonder if you can use rubbing compound on it? Also would a screen protector cover it? Don't feel bad I have a pocket full of dust under my screen. I just wonder why they didn't make a headphone jack plug.
The first thing I am going to try is to go after work today, get a screen protector, and see if that helps reduce the visibility of the scratch (in addition to obviously preventing new ones).
On the one hand I feel silly for stressing over it, but on the other....well, what can I say?
If I continue to keep waking up in cold sweats, I might have to resort to more hardcore methods...
About the only thing you can do, that I know of, is cover it with a screen protector. That is what I had to do on my previous phone when the screen got scratched. Fortunately, once I put the screen protector on it you couldn't see the scratches any more.
You might be able to fix it by putting toothpaste in the scratch and wiping it clean
strung said:
You might be able to fix it by putting toothpaste in the scratch and wiping it clean
Click to expand...
Click to collapse
Use toothpaste or jeweler's rouge (for normal glass at least)
I had one minor scratch on mine and tried fixing it with toothpaste. Didn't work. It actually made the problem worse by creating a bunch of tiny microscopic scratches around it so now it looks smudged right around the scratch all the time unless I'm always wiping it clean with a microfiber cloth.
Luckily for me, I'm getting the Evo replaced with a new one when my local store gets their new shipment in. I have some light leakage and a spot on the screen that is lighter than the rest of the screen (looks almost like a burn spot) which is a great excuse for me to return it and start fresh (and this time with a protector).
I'm not listening to these "scratch tests" for phones anymore. After babying my phone for a month and STILL mysteriously ending up with a scratch out of the blue, I can't risk not having a screen protector anymore.
Hi,
On my Galaxy S2 the screen:
On the botom right corner the display is not lower than the bezel anymore.
It is raised a bit and if i push on it it goes back a little bit. In addition to that some light leaks out at the bezel.
Does someone else have this Problem? Is this a reason to have it replaced?
Haven't heard of anyone else with this problem. Sounds like the screen is coming loose. I would be returning it if it was mine
I noticed a couple of days ago that mine is doing exactly the same thing. I assume it must be something to do with where the adhesive which holds the screen in place is situated. I'm concerned that dust and dirt are going to get inside the casing and possibly make it worse.
^^ I stand corrected
wow, light leak? :O thats a first... got any pictures?
Guys, if there is no user-inflicted damage on your phones, but the screen is really loose and not properly glued - exchange the phones ASAP!! No need to put up with this defect if you can exchange.
Just make sure the damage will not be blamed on you dropping the phone (no scuff marks on it).
besides this issue it is in perfect condition so no reason for them not to return it. ill head to saturn right now. but i`ll try to grab a picture of the light leak for you. in reality it is much more visible than on the photo (sorry for the bad quality i had to take my laptop camera and hide under my blanket^^)
It looks similar to what happened to Google IO Galaxy Tabs a while ago: http://www.androidpolice.com/2011/0...l-edition-tablets-experiencing-screen-defects
This is not good
its exactly the same issue as the one you posted
I had the same problem with my SGS2, except the display rose above the surrounding rim at the center left and right part of the display (the center of the vertical edges). I think if I would turn my phone over to mute it, it would scratch because the surrounding rim doesn't protect it anymore.
Anyway, I already returned my phone because of this and other problems (yellow left side, pink spot, ...).
My screen seems to be a bit raised on the center left. Its not much and only noticed it because of this thread. Anyone have their screen slightly raised in certain areas? Is there something potentially wrong with me phone?
I do not get any light leakage or anything.
Request #598947
Screen without oleophobic protection
ME Wednesday at 20:55
I first bought a OPT, and I completely broke it. So I decided to buy another one, and immediately bought a (orzly) tempered glass screen protector, wich I applied right when I received the phone. Three days ago, I broke the screen protector, but the screen of the phone itself remained unshattered. I noticed a stain, three centimeters wide, and I can't, with all the effort and the adequate products I'm putting on it, clean it.
I've came to the conclusion that the oleophobic coating isn't present in this part of the screen (midly centered), because it keeps the traces of grease much more than the rest.
I can't take photos of it for the moment because I lack a decent camera, but in less than 10h you will have different photos to check that.
Thank you for your patience, Vincent
Carlisle Wednesday at 21:00
Hi Vincent,
Thank you for reaching OnePlus. I am Carlisle and I will handle your ticket as of the moment.
We will wait for the pictures to be sent so we can further diagnose this issue.
Please let me know if you have any questions.
Best,
Carlisle
ME Yesterday at 10:34
Hello Carlisle,
I took the photo with an old phone, so the potato quality is present, I can take other photos with a better phone later if the current photos aren't good enough.
Ecran_Propre.jpg - is the photo where I cleaned the screen with 90% alcohol and the tissue thing for my glasses. Nothing to notice, but when I wipe, the alcohol took more time to evaporate on the stain.
Fluo_Marqueur.jpg - is where I painted on the screen with a pink fluorescent marker, and a permanent Marker (both of them showed in the Ecran_Feutres.jpg pic)
The pink fluorescent marker let "bubbles on the normal part of the screen, but let a straight trace on the "weird stain".
I scared myself for the permanent marker traces, as the pink thing, it let bubbles, and a straight trace. It scared me when I had a real difficulty to erase the part where the two markers "fusioned", because the marks wouldn't go!, 90% alcohol and patience let them go finally.
Gras.jpg - is where I simply applied olive oil. the weird stain is visible, that was hard to clean (again, potato quality, sorry for that).
Forme.jpg - Is a clearer photo, in wich I show my paint skills, because I drew the outline of the weird stain.
Ecran_Feutres.jpg - is the two markers used, plus the screen protector I bought, installed, and broke.
Thanks for your attention, Vincent.
Can't post images on xda i guess
Sam Yesterday at 21:44
Hi Vincent,
Thanks for the reply and attaching the photos as well. In regards to your concern, since such damage to the Screen was caused by mis-use/ accident, it's not covered by OnePlus Limited Warranty. Please visit this link to check our Privacy and Legal page . The good thing is that we can offer a repair service for this, but you will handle the cost of the repair.
Would you like to proceed?
Looking forward for your response.
Thank you and have a nice day!
Best regards,
Sam
Vincent Ferry Today at 11:18
I think we've been misunderstood.
I'm saying that, perhaps, the phone was damaged before I used it with any kind of protection, as I have a very "regular" use of my phone. The Orzly screen protector I used did his job pretty well, so the phone screen itself wasn't damaged at all.
So what you're saying is that the tempered glass screen protector made by one of the best companies in this category just kept off the oleophobic protection? Is that possible? Or can a screen production unit can get out of your factory without being totally protected? Gorilla Glass did a bad job?
I'm not totally ok for paying for this, as i'm not 100% convinced it is me.
I will link this converstation to (email of orzly), and (email of gorilla corning), to be sure you do the maximum to sort this out.
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What's your thoughts?