Hi everyone,
I havent seen a post about this so i assume its only me that has this!
Since i have been carrying my exec in my pocket in 'clamshell mode' i have noticed that some of the keys on the keyboard have rubbed against the plastic next to the screen causing dot marks. i assumed the rubber pads at the edge of the screen were supposed to prevent this.
Anyone else noticed this? Anyone know how i can get rid of the marks!?
Paul.
I have the saem problem with my QTEK 9000
I have called tech support and they state that it isn't covered by the guarantee. Thats BULLS**T. I don't know who to talk to now to have this problem solved.
I got a Krusell Case and now the transparent part of the case has scratches. The case is 5 days old!!! This is definitely a factory defect in my book.
Who do we complait to about this?
Guys, don't you agree this is a factory defect? Anybody know any of the dealers personally and could inquire about this problem?
I've mentioned this under another post (search for "keyboard bump stops"). Basically, the little curves rubber stops in the bottom corners aren't tall enough to prevent the keyboard rubbing the top of the clamshell.
This is how I've fixed it...
1. Prize out the rubber stops (this is very easy with a jewellers screw driver, or similar)
2. Put a very small amount of Blu-Tac into the recesses, and pack it down with the screwdriver. This is to act as a base for step 3.
3. Using the screwdriver, carefully dab superglue on the blu-tac, and around the lip of the recess.
4. Push the bump stop back into place.
Mine now sit about 2-3mm proud of the surface, and I can see daylight through the closed clamshell, so the keys don't touch the top piece.
Cheers,
Steve.
Does this mean that it isn't a factory defect? And really isn't covered by warranty?
I think it's just a design flaw, really. In theory, I suppose you could insist they do something about it, but I don't know whether you would get anywhere.
Cheers,
Steve.
I recently applied a screen protector on my Qtek 9000 and used a cloth to clean glasses with to clear the screen of any dust. Since then I've put the cloth in between when I closed my Qtek. Both the screen protector & cloth will hopefully prevent any damage to the screen and surrounding area due to the keys touching and rubbing them. :!:
its a shame that, after we have looked after our devices so carefully, they are damaged due to a design fault!
Is there any way of polishing these marks out? i suppose it would be very difficult with the case being a matt finish.
Yeah, this is very disappointing. Does this happen to those who have MDA Pro, Imate, O2 also?
Is there some bureau where we can complain?
My Exec with about 3 weeks of use also shows marks on "-" and "+" keys, and also on "2" and ":", more concerning is when the device is used with screen out as I tend to keep mine now, the rubber stops actually touch nothing at all because of the curved outer case. No marks have appeared on the "o2" alluminium outer yet though, only on the plastic surrounding the screen on the inner.
Regards
Yeah same here... six little dots on the left of the screen and attendant shiny keys... bah!
I have ordered a Krussell case and was hoping this would fix the problem, but it sounds like it might not (although I'd rather the case got damaged than the device).
What about those of you with Piel Frama cases? The fact that they are a bit chunky and prevent the device from closing fully sounds like a godsend now, doesn't it?
I have an MDA Pro and I don't have this problem at all, there is a good gap between the screen and the keys.
I'm not sure if its the same for all MDA Pros, or if I've just been lucky.
Good for you that you don't have those marks. I only have them on the screen side so i guess it happens when the device is closed.
I have the krusell case. No luck, the plastic has scratches too. Only after 4 days, mind you.
Has anyone had POSITIVE results after complaining?
dot dot dot
This issue is a design flaw and therefore should be repaired/replaced under warranty. I have had five xda exec's due to this problem or that, and on number five I was adimint I would not get any shiney spots on it so I removed the little rubber stops and now I have my own home made stick on rubber stops which when I look through when closed I can see daylight...and no shiney spots so far....but I would say we should get together and do a major complant about this issue..I can not belive how HTC built the best phone I have ever owned the XDA2 and the very same company have built the worst one I have ever owned too.... the XDA exec
I've got shiney keys on the right and left of my keyboard on my mda pro but no marks on the screen,
I've been using a screen protector since I received it, all bar two days of trying to work out why the screen stops responding.
The shiny marks should be next to the screen and not on it. It's VERY annoying!
I have shiny spots both sides of screen, krussel case with shiny spots on clear plastic, AND - The screen swivels a bit on the hinge as you open and close, leaving a horizontal line above the top four center buttons on the keyboard, where the bottom of the screen above the hinge touches. Anyone else got this line?
so far no problem with this hinge causing a line.
I have the faded plastic of the krusell case though
Silicon Case
I protected my Dopod900 with a silicon case since I don't want to put scratches on it, I think it works fine. Take a look at it.
ive had my exec since november. If i call o2 and make a fuss about the damage i have from the keys will they replace it under warranty? How many people have managed to replace there exec's due to this problem?
But what even if they replace it??? This is a design fault and in all likelihood the next unit you will get will start having these marks in a few days of use.
But yes we should all make a fuss so that O2 finally pushes HTC to correct the design fault.
Regards
Related
Hi guys, when I got my wizard, it had 3 tiny little pin prick sized holes on the middle black section just above the IrDA. Almost like tiny air bubbles that had been popped, it was hardly noticable.
Yesterday I noticed that in this area, some of the black paint had chipped off, at first I thought it was something on my phone so I rubbed it gently and more paint chipped off, it comes off with the gentlest of touches with my nail.
I've taken good care of the phone, it doesn't have a single scratch on it, other than this.
I am not happy, I've dealt with the ridiculous speeds of my phone, the crashing, the complaints that people can't hear me, and now this.
I know it's only a cosmetic defect, but what are my chances of getting it swapped?
I've had the phone 6 weeks.
Cheers
Don't know about swapped.. but at least in NL several users have sent in their Qtek9100 to Qtek.nl's support for the paint coming off of the faceplate buttons, and gotten new faceplates. However, there's also some that are still waiting (20days+) to get their device back... there's -that- to keep in mind as well
Flaky
Until I got my car mount I was jamming mine in my old XDA II mount. This has caused the black paint to flake off big time. However, as the underneath is black too I'm not that bothered. Makes it look kind of lived in.
I have had the exact problem from pretty much the first week I got the device. I have babied it too.
Yep, my paint is flaking off too. The paint on the IE, messaging and soft keys went a long time ago. A little annoying for such an expensive device.
me too.
my IE button's paint is staying but my messaging key's paint is peeling off. also, the paint flaked off from the non-IrDA side, and the Qtek branding peeled off significantly before i cleaned it out completely. the build quality of the outer casing of this device is very questionable.
i can't wait to switch to my next ppcpe, the FS T830.
Wow I guess it's not just me then.
I'll take it back this evening and see what they say, I guess they will initially try to give me the run around.
Cheers for the replies.
sunseaker said:
Yep, my paint is flaking off too. The paint on the IE, messaging and soft keys went a long time ago. A little annoying for such an expensive device.
Click to expand...
Click to collapse
same with me, i have a topic on peeled buttons.
used a needle to clean it up, now looks perfect.
I have had some paint troubles on my i-mate K-Jam too...
I bought it at the end of November '05.
Actually it is in for assistance on many small troubles, but if I sum all of them, they are quite annoying:
- stylus not being retained anymore in place
- keyboard not railing correctly to the end on the left side when opening
- keyboard a little bit loosy (when it's closed you can "gently" press is a little bit and it gets at least two millimiters thin, but this is probably due to the fact it felt on the floor once)
- sometimes files stored on the memory card (SanDisk SD 1Gb) are LOST
- paint on the black chassis (both sides) bubbled and came off
The answer I got about paint on the chassis is that "cosmetical" problems are not covered by warranty, but I replied that garantee covers "BAD CONSTRUCTION" problems, beside "functional or cosmetic" and this has to be intended as "BAD CONSTRUCTION", nothing else.
I'll have to pay, but I'll immediately after go to the court for my rights...
I'll try to contact i-mate in the meaningwhile, but actually their website is offline...
I'll keep you informed.
Ciao
any of you guys gonna send the phone for warranty repaire because of this issue?
somebody in NL did and waited 3 weeks+ to get the phone back... probably not worth it But at least Qtek NL did state that it was a manufacturing error and that they'd take care of it.
Edit: this is regarding the paint chipping off of the buttons; not sure about paint elsewhere / any of the other issues. The loose stylus silo is definitely a known issue; hard to ignore as it's all over the internet
My complain was about the paint which is bubbling and removing from the black sides of the device itself.
This morning (after 3 weeks) I got it back BUT I had to PAY Euro 88,00 for this service as the issue was not recognised as a warranty one...
I did not got the damaged part back (and I don't like this, as it's MINE since I PAID !!!).
This is giving me a lot of PUSH towards climbing the organisation ladder and complaining at every single level, up to my local court...
Just for my reference: if it's a WARRANTY ISSUE, the replaced parts are kept from the service as stated in the warranty document, but if I have to pay for a substitution, don't you think I owe the replaced parts back ?
Just my two cents.
CU
Hi all,
I've had so much trouble with my atom exec I'm considering changing to a dopod d810. unfortunately it seems (at least what I know) only the black is available in australia, so can anyone give any feedback regarding whether the paint problem has been fixed since the device was released?
Thanks
I've got a black HTC P3600 and I just noticed the first sign of peeling two days ago after about a week of GENTLE use. I knew about this problem before I bought and I thought I was extremely careful pulling out the stylus, but I noticed a small peel the other day. I am using the nail polish trick right now and it seems to have worked like a charm.
I would suggest two things:
1. Put the clear nail polish on around the stylus sleeve before any peeling starts.
2. Always pull out the stylus with your nail toward the back on the black plastic. Any contact with the dark grey metal part will eventually cause peeling.
I will tell you that other than this paint problem (which seems easily surmountable) - the Trinity is a fantastic device - and now that it has GPS it has no equal IMHO. Don't let this minor flaw scare you off from owning this device.
I thought I'd just drop a message to say that my trinity still hasn't peeled. I'm not sure why, because I don't use a case or a silicone cover, I just put it in my pocket as it is with nothing and put it everywhere. I'd like to think it was fixed... one thing i just thought of was i've noticed on the net some pictures have the 'dopod' logo on the top left corner of the device rather than under the screen in mine. is it possible something has been changed?
don't get over excited about paint not peeling around the stylus. I've had two 3600's that peeled and neither was anywhere near the stylus
I could well be tempting fate, but the one I have now which is now about 3 months old hasn't peeled at all! Interestingly if you go by the serial numbers it's an older model than the others that I had!
mine peeled at the most unusual place, the soft reset hole.
alvinsiow said:
mine peeled at the most unusual place, the soft reset hole.
Click to expand...
Click to collapse
Well, I suppose it wouldn't be unusual if you soft reset your device a lot!
my girlfriend (p3600) peeled at her soft reset hole too.
This is one solution
http://forum.xda-developers.com/showthread.php?t=307949
I have to advise that HTC has not resolved the issue. Recently sent mine in for repair. Peeled again within 2 weeks.
Looking for a white one but I cannot find any.
Someone is selling me his 2nd hand HTC Universal.
He told me it has minor scratches and a small crack just below the front vga camera which, he told me, is "normal" to all units.
Is it true? Is that spot under the camera really prone to cracks?
Thanks for your replies!
I think it's usual.
My uni is broken on the cameras glass.
None of the 4 universals I've had have got this crack, they were all pretty battered and scratched but no cracks.
My current one is probably the worst with several dents but still no cracks.
Hmm...
That's strange.
Anyway, thanks for your replies.
It is true
almost every JasJar I saw had the crack on exactly the same spot under the VC camera, it goes from the corner of the screen down. Another similar spot it right up from the stylus tip towards the hinge. Somehow Execs are less prone to the same breakage. Usually happens when the screen is replaced or someone attempts to open the screen without proper tools or knowledge. Wizard has a weak spot like that next to stylus as well, I guess each device has its very own weak spot.
Thanks for the heads up. I guess I'm buying the unit afterall.
I'm choosing between the Universal and the Asus P526 and I'm really confused.
maxmiller said:
Thanks for the heads up. I guess I'm buying the unit afterall.
I'm choosing between the Universal and the Asus P526 and I'm really confused.
Click to expand...
Click to collapse
If you wants GPS go for ASUS, but without keyboard i will prefer the Uni
Hmm.. I don't know how to use a the GPS feature anyway.
enigma1nz said:
almost every JasJar I saw had the crack on exactly the same spot under the VC camera, it goes from the corner of the screen down. Another similar spot it right up from the stylus tip towards the hinge. Somehow Execs are less prone to the same breakage. Usually happens when the screen is replaced or someone attempts to open the screen without proper tools or knowledge. Wizard has a weak spot like that next to stylus as well, I guess each device has its very own weak spot.
Click to expand...
Click to collapse
Ah that could be why I've never had it - I've never tried to take the screen off...
just had a look and mine also has a thin hairline crack in the plastic on the videocam corner - never noticed it before!
enigma1nz said:
almost every JasJar I saw had the crack on exactly the same spot under the VC camera, it goes from the corner of the screen down. Another similar spot it right up from the stylus tip towards the hinge. Somehow Execs are less prone to the same breakage. Usually happens when the screen is replaced or someone attempts to open the screen without proper tools or knowledge. Wizard has a weak spot like that next to stylus as well, I guess each device has its very own weak spot.
Click to expand...
Click to collapse
No issues on my second hand one....Sounds like you want to look at a body replacement as well (skin/body cover)
crowdofone said:
just had a look and mine also has a thin hairline crack in the plastic on the videocam corner - never noticed it before!
Click to expand...
Click to collapse
That is exactly the place - have 2 units with that exact location of the hairline crack. Too much of a coincidence I think. Another one, as I mentioned, usually appears just above the stylus handle, extending from the hinge down. Third appears on the keyboard part itself right at the swivel hinge. Might have to do with the usage and practice of opening and closing the screen. Have one unit waiting for a new case because of the cracks. Might go black O2 on JasJar motherboard, O2 screen and O2 blue-lit keypad.
Can someone please tell me how to apply the screen protector that comes with the phone as it's just a large piece of clear plastic with no instructions how to physically attach it to the display!
It has a peel away backing which is much thinner than the protector.
I struggled to find how this attached when I got mine and have since put hair and smudges on the sticky backing. Can't wait for the new ones to come online mid May.
It's a sticker that you stick on the screen. How hard is this?!
Just put it on. Work cleanly though, be prepared and do it right the first time.
Bend the corner of the big part slightly and the two parts seperate
The part that goes onto the backing bit is what goes on screen
start from the top and smooth it down
As mentioned, work in a clean/dust free environment!
I've done it many times but even this time round, I got fluff inside - just one spec thinking as it was brand new out of the box, it wouldnt have anything on the screen and so I wouldnt need to clean it !
In removing the protector to clean it out... I ruined it
Got my new Brando one the other day which feels a bit more stronger and durable but still clear so I'll be putting that on later tonight
And now I have a air can with me too so if I get anything in the way, I can blow it out rather than trying to scrape it out
I've now put on the screen protector that came with the phone, but it feels a little thin and flimsy.
I'd like to know people's opinion of other aftermarket brands of protector for this phone as I'd like to get something a bit better quality.
Same thoughts here too
I ordered a pair from HTC direct but I think looking at them now that I have them, they are the same as the originals so I will probably not bother using them
I also have the Brando version now - Not opened yet but I will open and apply it to my phone tomorrow evening - just need a dust-free environment to test it
Apparently, Brando boast they have the best protectors so lets see
It does feel a lot stronger than the original
akash_84 said:
Same thoughts here too
I ordered a pair from HTC direct but I think looking at them now that I have them, they are the same as the originals so I will probably not bother using them
I also have the Brando version now - Not opened yet but I will open and apply it to my phone tomorrow evening - just need a dust-free environment to test it
Apparently, Brando boast they have the best protectors so lets see
It does feel a lot stronger than the original
Click to expand...
Click to collapse
Did you try this new Brando screen protector, and if so, is it any good?
Also, has anyone else had any experience of after-market screen protectors for this phone?
OK I applied mine today - sorry for the delay but I was just waiting for a time I could be patient !
I ordered it from HTCDirect as they are the only ones that had in stock
Recieved it promptly the next day so Kudos to them on that...also the guy I kept in touch with over email (Carlos if I remember correctly) was great and prompt in my queries.
My main query was - does it have the SAME fitment as the original bundled one.
As you know, the bundled one covers the entire screen including the slider for zoom and camera
The answer was Yes, it was exactly the same fitment.
So when I opened the pack, I was a bit annoyed as it was clearly NOT the same fitment! It's close however, but the top of the camera where on the HTC is all the way round with a small hole for the camera, the Brando one is in a U shape leaving the top bit of the camera open.
OK onto application
Just like all Brando protectors, it is protected by two covers on either end with clear instructions - pull one side BEFORE application and the other AFTER application
Once the dust was off the screen and the original protector...
I did just this - and after several attempts of lining it up - and I note, it is very EXACT in lining up. Slightly out and you will have more black on one side from the screen than the other.
Peeled it off, applied it and smoothed it out - the latter bit was hardly needed as the bubbles just vanished which was great.
At this state, the protector looked smoked a little and not as clear as the original one.
Once I was happy, I peeled the top part - noticed one bubble near the end where the label to peel was, smoothed it out and the protector was as clear as the original one.
First impressions:
It does feel MUCH more durable
It has a very slight and I mean SLIGHT smoked affect in that it is not 100% transparent as the original one but this shows how good it is potentially in strength.
Usage is fine, I can glide over it with my finger and stylus without any issues. The original was a finger print magnet but this seems to not stain with it which is great.
Now the downside....
I think HTCDirect sent me a slightly duff one. It has clearly got markings on the top (once the top layer was off) which look like impact marks.
It is very tiny - almost like what happens to a screen without a protector after 12months
I'm not too fussed but feel a bit cheated. Its no use removing it now as I would have no protector on it during the replacement stages - not to metion I would have to pay to ship back etc.
For now, I am ok with it but if it bugs me, I will throw it away and put the original one on (I ordered 2 extras from Clove who as usual, got it to me instantly, good communications and speed in delivery).
The clove one has no marks at all so thats an option.
Hope this answers some of your questions but to summarise your question
Is it stronger?
Yes it is
Is it worth it?
If you can get one mark free - yes it is
Benefits?
It's re-usable, stronger, washable, and I notice it does not let as much light reflect of it - something I had huge problems with in the sunlight with the original one where I could not see the screen - I am not exaggerating!
Downsides?
Where I got mine from, it has marks on it - something that might just force me to remove it and go back to the original one
Also the camera does not go in a O shape but rather a U shape
OK during the submit button, I realsed the marks and the U shape was bugging me too much
I knew it was a matter of time that gap in the U would get clogged up with dust that would eventually get stuck around the U bit
Removed it and applied the original one I bought from Clove... I have two so if it does wear down, I can replace it
I know from experiance that the original one in the box that I applied lasted fine up till now (a month now since I've had my TD2) so I dont doubt that it will be worn out - May not last as long as Brando's guarantee of it outlasting te device but that's fine given the price of the HTC ones.
Applied it without any dust getting trapped (the main reason I had to buy these and the brando one)
I found those marks were actually dust that was already stuck under the protective layer - whether this is HTCDirects fault or Brando during factory release - who knows but I think as a lesson, I'm staying away from both and sticking to the original stuff.
Hope you make the right decision either way - for now, a brando goes into the bin
akash_84 said:
Bend the corner of the big part slightly and the two parts seperate
The part that goes onto the backing bit is what goes on screen
start from the top and smooth it down
As mentioned, work in a clean/dust free environment!
I've done it many times but even this time round, I got fluff inside - just one spec thinking as it was brand new out of the box, it wouldnt have anything on the screen and so I wouldnt need to clean it !
In removing the protector to clean it out... I ruined it
Got my new Brando one the other day which feels a bit more stronger and durable but still clear so I'll be putting that on later tonight
And now I have a air can with me too so if I get anything in the way, I can blow it out rather than trying to scrape it out
Click to expand...
Click to collapse
damnit, didn't pay enough attention to dust & co...so after i saw that i catched a few dust pieces under it, i've tried to get them out manually - big mistake.
so trashed the original one and waiting for the new brando to put it on. being a former iphone-user, i must admit that the diamond2 screen is pretty sensible to scratches. i thought that i won't be needing any protection, but i already have a few small ones...so a screen protection is a must-have now.
Should have read this first
I should have read this thread before I tried to apply my screen protector. Straight away I had dust underneath the screen protector. Obviously I will now have to order some more protectors but will I be alright using my phone until they arrive? How delicate is the td2 screen?
You'll be fine using it while its there - just be annoying to see the dust specs!
I ordered a pair of the original ones in the end as I was not happy at all with the premium Brando one - the look, feel and visibility was terrible
Reason I ordered 2 of the original ones is I was hearing rumours before the unit was even released that the original HTC one was not durable and would need to be replaced after x amount of months - having had mine for 4-5 months now and with heavy usage, I can report back to say the first protector of the two is still on there - still very clean with no stylus/finger/nail marks and still as durable as it was when I put it first on.
arsenal84 said:
I should have read this thread before I tried to apply my screen protector. Straight away I had dust underneath the screen protector. Obviously I will now have to order some more protectors but will I be alright using my phone until they arrive? How delicate is the td2 screen?
Click to expand...
Click to collapse
From what other threads are saying the screen should be treated with care. Don't push it hard and avoid impacts. Don't stick the phone in your back pocket! Some people have experienced damaged screens even after a short time.
Shouldnt put any phone in your back pocket!
The number of phones I have to fix or write off because they have had severe pressure on them - ie: sitting on them has increased 5 fold recently.
And lets face it...the countries population are not getting any thinner/smaller!
eXelero said:
damnit, didn't pay enough attention to dust & co...so after i saw that i catched a few dust pieces under it, i've tried to get them out manually
Click to expand...
Click to collapse
I know it is not recommended. but I use a small drop of water on the screen before applying the screen, wiping the water as it is squeeze out. The water takes the dust with it.
Hi
I've applied mine that came with the Diamond 2 and after a few attempts you can't see it is there. Ironically I fits so well I almost want to put another screen protector on top of it so it doesn't become damaged and need replacing.
Anyway a tip. Working in a dust free environment is the key. A bathroom is a good place. I have a hepa air filter (for hayfever) and this removes dust really well so run that for a bit which helps.
With all the care in the world dust can get underneath, I had a few specs, and they tend to cause a small bubble as the screen screen protector can't fit flush. I found it very easy to remove them. Have some sticky tape handy, this can be used to lift up the screen protector from the corner. Lift it back up enough to get to the spec of dust, and using another piece of sticky tape dab the spec of dust off the sticky side of the protector, then lay it back down.
Regards
Phil
Hairs
Fru T Bunn said:
It has a peel away backing which is much thinner than the protector.
I struggled to find how this attached when I got mine and have since put hair and smudges on the sticky backing. Can't wait for the new ones to come online mid May.
Click to expand...
Click to collapse
I know what you mean I made an okay job of the one that came with it. The rubber case I bought of eBay came with one as well and made a right pigs ear of that. I think they need to be applied in a clean room
I've since bought some more off eBay so next time, I'm going to be a lot more careful!
Cheers, Rob.
I got 3 screen protectors with the original phone (2 of them as a gift). The first one was perfect except for a piece of fluff near the middle of the screen. I tried to remove it with a cloth(!!!) and ruined it. So I went for the second one, but at this stage the screen was not clean so I tried to use a microfibre cloth, which made it worse because it leaves even more fluff. I tried to fix it a few times and so now I have fluff inside, plus a bubble (the protector is a bit scratched) plus it doesn't stick properly on most of the sides and around the holes.
I am tempted to use the last one, but if I ruin it once more I am out of them. My biggest problem is how to clean the screen before sticking the protector. Will all the fluff come away when I remove the old protector? How can I clean the screen, knowing that the microfibre leaves fluff? Shall I blow with a can of compressed air?
I find magic tape is great for removing dust spots. Use the backing sheet to gently lift a corner then push the tape underneath to clean screen or protector as needed.
My favourite screen protectors are from Martin Fields. Really tough and easy to apply. Also, they are washable so if you do get a real dust problem you just take it off an run under the tap. Don't try that with the phone though...
Hi to all who have dust between the touch screen digitizer and LCD.
I send my device 3 times to the authorised HTC service center because of this problem, they cleaned it (not perfectly) and the dust was back again after few days of use. This was really ennoying for me...
After several disassemblies, cleaning, research where dust comes in, then assembles I found the flaw.
The dust doesn’t come in via sealing foam between the touch screen digitizer and LCD.
There is a bump defect of phone housing around the volume keys. Inside of the plastic housing is a metal frame, where the touch screen digitizer is stacked on - that frame is a little bended and the touch screen doesn’t stick properly on it (around the volume keys only). When you look close on the phone you can see also a little wider gap between the touch screen top glass and silver plastic housing edge. (See picture)
WARNING
The following directions WILL VOID
your warranty - you are performing
this repair at your own risk.
So, now, what you have to do:
For those, who have already dust in, just simply disassembly your device (if you are brave enough, have all tools and precise hands - maybe some experience ) and remove PROPERLY all dirt with brush, compressed air and antistatic cloth, then assemble it back or send the device to the service center to clean it (wont void the warranty). Before sealing your TD2 (keep it in plastic bag away from dust) prepare a sharp wooden toothpick, neutral transparent or black silicone (you can purchase it from any building material shop) and cotton cloth.
Now you have to clean the gap between whole plastic silver housing frame and touch screen top glass with soft brush. Then use sharp wooden toothpick to impress the silicone into the gap (all gaps you can see, just in case) (silicone does not damage phone housing and TSCR surface and it’s easy to clean), then just gently and properly wipe off all the rest of silicone from phone surface. (be careful not to get silicone to the keys or phone receiver slot)
Leave the phone for several hours to get silicone dry.
Then you can use your TD2 in dusty environment and your display stays absolutely clean and dusty free. (TESTED on mine, for me perfect phone now and I am very happy with it...)
For those who have a little dust in and want to stop come more in and those who are planning to buy TD2 (dont wanna play the lottery faulty or not ), do the same procedure (silicone impress only) after unwrapping your device from plastic package.
GOOD LUCK!!! ENJOY YOUR ABSOLUTELY DUSTY FREE DEVICE!!!
Sorry for my English
I don't know about you guys, but I'm not crazy enough to void the warranty of my phone because of a minor thing like that. When mine gets dirty, I send it back and that's it.
If it gets dirty again, I send it back again...
But, it's a good tutorial for the "brave ones" anyway Thanks for sharing your experience with us.
HastaSSSS
I sent mine back over a week ago due to this dust problem (in fact I delivered it in person to HTC repair center in Milton Keynes) hoping for a quick turnaround.
I'm still waiting for it to come back and missing it terribly. I'm back to using my old Nokia E71 which is a great phone but I like my new one and want it back so I may go down the route of the OP just so I don't have to repeat the return each time I get a dust issue.....
http://forum.xda-developers.com/showthread.php?t=519463
i dont want to hijack this thread. if i am then i am sorry
but hopefully you can input your expertise into this thread or help form an opinion for a new thread
I just got a topaz and want to keep dust from getting in but I'm confused about the sillicon. Could you describe more clearly what it is and maybe post a picture so I have some idea what it should look like.
from the picture, for the second gap, apply the protective foil that comes with the phone. Should solve a bit the problem. Ber in mind that after apply, the touchscreen will not have the same sensitivity. You'll have to tap a little bit harder ...
i think you meant screen protector no?
anyway thx for the info,
if anyone knows how to disassemble this device pls help
yes, screen protector. Better not use the screwdriver ... remember warranty ...
I thought these dust under the screen issues had been fixed long ago, but now it seems the problem that affected my old c600 has come back to ruin my topaz after just 1 week.
Not impressed.
georgeono said:
from the picture, for the second gap, apply the protective foil that comes with the phone. Should solve a bit the problem. Ber in mind that after apply, the touchscreen will not have the same sensitivity. You'll have to tap a little bit harder ...
Click to expand...
Click to collapse
I already use a screen protector. I'm more concerned about the first gap. I really don't want dust to happen since I bought my phone second hand and it doesn't have a warrenty.
you can always use a can of pressurized air to get the dust out. (same you use with PCs)
Wouldn't you need two holes that are connected if your blowing air into the device? One for the air to go in and one for the dust to go out? I don't have any dust under my screen currently and would like it to remain that way. The silicon method doesn't seem to difficult or dangerous which is why I'm interested in what silicon to use.
from what I understood (from the pictures in the 1st post), it's not actually a hole, but a free space = gap.
I opened the D2 (only the two upper screws - for lifting the inner part a bit) and did have a look for "gaps" somewhere around the volume controls - i did not really see a gap
But for getting out the dust: dont blow air into the D2 but get the air out - i actually used a vacuum-cleaner. If you remove the two screws it is possible to lift the LCD below the volume sliders *A LITTLE BIT* (=about 0,5 mm only!!!!!) with a small screw driver to create a gap. It worked quite well. (be aware of high air flow and possible static electricity)
But i really would like to know, where exactly to apply some supplementary sealing to get rid of the dust-problem. Any detailed pic would be appreciated.
axantas said:
But i really would like to know, where exactly to apply some supplementary sealing to get rid of the dust-problem. Any detailed pic would be appreciated.
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Click to collapse
Yeah Me too!
OK, people, just put some neutral silicone between (in the gap) silver plastic frame and touch screen (there is just 0,2 -0,5 mm gap, almost invisible) and you wont get any dust under the touch screen. This is the best solution, you could do it from inside, but its much more complicated...
pedroo said:
OK, people, just put some neutral silicone between (in the gap) silver plastic frame and touch screen (there is just 0,2 -0,5 mm gap, almost invisible) and you wont get any dust under the touch screen. This is the best solution, you could do it from inside, but its much more complicated...
Click to expand...
Click to collapse
What exactly is neutral silicone? Do you have a picture of it so I know what to buy?
I'm about to buy the TD2,
is it so big problem this dust under the screen?
Does it happen often?
luca T said:
I'm about to buy the TD2,
is it so big problem this dust under the screen?
Does it happen often?
Click to expand...
Click to collapse
I've had it for about a week and the user I bought it from had it supposedly for about 3 weeks and so far no dust. I'm still terrified its going to happen though.
pedroo said:
OK, people, just put some neutral silicone between (in the gap) silver plastic frame and touch screen (there is just 0,2 -0,5 mm gap, almost invisible) and you wont get any dust under the touch screen. This is the best solution, you could do it from inside, but its much more complicated...
Click to expand...
Click to collapse
Thanks for the pic, pedroo - so they simply should have glued the digitizer surface a bit more careful to the housing...
...thinking a bit about applying the radical solution - not sure yet