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Hi everyone,
I havent seen a post about this so i assume its only me that has this!
Since i have been carrying my exec in my pocket in 'clamshell mode' i have noticed that some of the keys on the keyboard have rubbed against the plastic next to the screen causing dot marks. i assumed the rubber pads at the edge of the screen were supposed to prevent this.
Anyone else noticed this? Anyone know how i can get rid of the marks!?
Paul.
I have the saem problem with my QTEK 9000
I have called tech support and they state that it isn't covered by the guarantee. Thats BULLS**T. I don't know who to talk to now to have this problem solved.
I got a Krusell Case and now the transparent part of the case has scratches. The case is 5 days old!!! This is definitely a factory defect in my book.
Who do we complait to about this?
Guys, don't you agree this is a factory defect? Anybody know any of the dealers personally and could inquire about this problem?
I've mentioned this under another post (search for "keyboard bump stops"). Basically, the little curves rubber stops in the bottom corners aren't tall enough to prevent the keyboard rubbing the top of the clamshell.
This is how I've fixed it...
1. Prize out the rubber stops (this is very easy with a jewellers screw driver, or similar)
2. Put a very small amount of Blu-Tac into the recesses, and pack it down with the screwdriver. This is to act as a base for step 3.
3. Using the screwdriver, carefully dab superglue on the blu-tac, and around the lip of the recess.
4. Push the bump stop back into place.
Mine now sit about 2-3mm proud of the surface, and I can see daylight through the closed clamshell, so the keys don't touch the top piece.
Cheers,
Steve.
Does this mean that it isn't a factory defect? And really isn't covered by warranty?
I think it's just a design flaw, really. In theory, I suppose you could insist they do something about it, but I don't know whether you would get anywhere.
Cheers,
Steve.
I recently applied a screen protector on my Qtek 9000 and used a cloth to clean glasses with to clear the screen of any dust. Since then I've put the cloth in between when I closed my Qtek. Both the screen protector & cloth will hopefully prevent any damage to the screen and surrounding area due to the keys touching and rubbing them. :!:
its a shame that, after we have looked after our devices so carefully, they are damaged due to a design fault!
Is there any way of polishing these marks out? i suppose it would be very difficult with the case being a matt finish.
Yeah, this is very disappointing. Does this happen to those who have MDA Pro, Imate, O2 also?
Is there some bureau where we can complain?
My Exec with about 3 weeks of use also shows marks on "-" and "+" keys, and also on "2" and ":", more concerning is when the device is used with screen out as I tend to keep mine now, the rubber stops actually touch nothing at all because of the curved outer case. No marks have appeared on the "o2" alluminium outer yet though, only on the plastic surrounding the screen on the inner.
Regards
Yeah same here... six little dots on the left of the screen and attendant shiny keys... bah!
I have ordered a Krussell case and was hoping this would fix the problem, but it sounds like it might not (although I'd rather the case got damaged than the device).
What about those of you with Piel Frama cases? The fact that they are a bit chunky and prevent the device from closing fully sounds like a godsend now, doesn't it?
I have an MDA Pro and I don't have this problem at all, there is a good gap between the screen and the keys.
I'm not sure if its the same for all MDA Pros, or if I've just been lucky.
Good for you that you don't have those marks. I only have them on the screen side so i guess it happens when the device is closed.
I have the krusell case. No luck, the plastic has scratches too. Only after 4 days, mind you.
Has anyone had POSITIVE results after complaining?
dot dot dot
This issue is a design flaw and therefore should be repaired/replaced under warranty. I have had five xda exec's due to this problem or that, and on number five I was adimint I would not get any shiney spots on it so I removed the little rubber stops and now I have my own home made stick on rubber stops which when I look through when closed I can see daylight...and no shiney spots so far....but I would say we should get together and do a major complant about this issue..I can not belive how HTC built the best phone I have ever owned the XDA2 and the very same company have built the worst one I have ever owned too.... the XDA exec
I've got shiney keys on the right and left of my keyboard on my mda pro but no marks on the screen,
I've been using a screen protector since I received it, all bar two days of trying to work out why the screen stops responding.
The shiny marks should be next to the screen and not on it. It's VERY annoying!
I have shiny spots both sides of screen, krussel case with shiny spots on clear plastic, AND - The screen swivels a bit on the hinge as you open and close, leaving a horizontal line above the top four center buttons on the keyboard, where the bottom of the screen above the hinge touches. Anyone else got this line?
so far no problem with this hinge causing a line.
I have the faded plastic of the krusell case though
Silicon Case
I protected my Dopod900 with a silicon case since I don't want to put scratches on it, I think it works fine. Take a look at it.
ive had my exec since november. If i call o2 and make a fuss about the damage i have from the keys will they replace it under warranty? How many people have managed to replace there exec's due to this problem?
But what even if they replace it??? This is a design fault and in all likelihood the next unit you will get will start having these marks in a few days of use.
But yes we should all make a fuss so that O2 finally pushes HTC to correct the design fault.
Regards
Soes anyone knw where a colleague can source a replacement LCD for his smashed TyTN?
guruchill said:
Soes anyone knw where a colleague can source a replacement LCD for his smashed TyTN?
Click to expand...
Click to collapse
There are a few threads on this have you searched - here is an example:
http://forum.xda-developers.com/showthread.php?t=294836&highlight=replacement+screen
Mike
I found this one on eBay:
http://cgi.ebay.it/ws/eBayISAPI.dll?ViewItem&item=260081670331
Using this display can i solve SA problem? In other words is SA caused by display and/or digitizer malfunction?
I tried opening it like described in wiki pages but SA is still present.
SpH1nX said:
I found this one on eBay:
http://cgi.ebay.it/ws/eBayISAPI.dll?ViewItem&item=260081670331
Using this display can i solve SA problem? In other words is SA caused by display and/or digitizer malfunction?
I tried opening it like described in wiki pages but SA is still present.
Click to expand...
Click to collapse
I wish you could get a guarantee it will work. I doubt anyone here will give you such a promise. It is far more to do with the screen though than the digitizer. In some cases however when device gets hot it presses on the digitizer which then presses the screen. If you get SA problem even when cold then hopefully just replacing screen will work. Many have blamed the gasket around the edge of the bezel between screen and case. (thin black rubberized strip). Some have removed it, some replaced it etc etc., so you can see, making a promise on this would not be wise.
Still if I were in your situation I would get the screen and try!
(At first that e-bay pic looked like the wrong shape - too long. But when you look at the enlarged picture it seems to be ok.)
Mike
mikechannon said:
I wish you could get a guarantee it will work. I doubt anyone here will give you such a promise. It is far more to do with the screen though than the digitizer. In some cases however when device gets hot it presses on the digitizer which then presses the screen. If you get SA problem even when cold then hopefully just replacing screen will work. Many have blamed the gasket around the edge of the bezel between screen and case. (thin black rubberized strip). Some have removed it, some replaced it etc etc., so you can see, making a promise on this would not be wise.
Still if I were in your situation I would get the screen and try!
(At first that e-bay pic looked like the wrong shape - too long. But when you look at the enlarged picture it seems to be ok.)
Mike
Click to expand...
Click to collapse
First try i had was replacing the gasket with pieces of a thin business card but it still has SA problems.
The screen available on eBay is the right one (a customer asked more info and seller said is compatible with Hermes).
The picture on the auction is stretched by eBay imaging system.
I'll have another try removing the above mentioned pieces of business card to see if it improve screen response.
If not I'll try gettin' another screen but I'm afraid that the problem will be present also in new screen because it's not due to a proper screen malfunctioning but to the excessive pressure...
SpH1nX said:
First try i had was replacing the gasket with pieces of a thin business card but it still has SA problems.
The screen available on eBay is the right one (a customer asked more info and seller said is compatible with Hermes).
The picture on the auction is stretched by eBay imaging system.
I'll have another try removing the above mentioned pieces of business card to see if it improve screen response.
If not I'll try gettin' another screen but I'm afraid that the problem will be present also in new screen because it's not due to a proper screen malfunctioning but to the excessive pressure...
Click to expand...
Click to collapse
You may well be right. Of course it's silly that the screen they use is sensitive to touches right up to its edges where the bezel touches it. What I don't know is whether newer screens have been changed to remove the sensitivity around the edge.
I have read of some folks getting the screen replaced and the issue going away, though equally I've heard some say they sent device away and it returned with problem still present.
Mike
mikechannon said:
You may well be right. Of course it's silly that the screen they use is sensitive to touches right up to its edges where the bezel touches it. What I don't know is whether newer screens have been changed to remove the sensitivity around the edge.
I have read of some folks getting the screen replaced and the issue going away, though equally I've heard some say they sent device away and it returned with problem still present.
Mike
Click to expand...
Click to collapse
I made some try and i noticed that SA is due to heat.
When it had been idle it function properly and very responsively but using it get hot and SA appears.
So what do you think? Is screen or Hermes case that touch screen border causing SA?
SpH1nX said:
I made some try and i noticed that SA is due to heat.
When it had been idle it function properly and very responsively but using it get hot and SA appears.
So what do you think? Is screen or Hermes case that touch screen border causing SA?
Click to expand...
Click to collapse
Mmm. Yes.. if it's caused by heat expansion (as it often is) then it's probably pointless to replace the screen. The screen just needs a mm of space to expand - but with the digitzer on the back of the screen there is just no space for expansion. Some people find that slackening the screws at the back of the screen casing provides enough free space to stop the problem. A lot of folks also say this did not work for them though.
I'm afraid I cannot think of a solution that will be reliable.
So far as I know there is no change in the new screen edge sensitivity but I could be wrong. Post from folks with new screens would be welcome.
Mike
mikechannon said:
Mmm. Yes.. if it's caused by heat expansion (as it often is) then it's probably pointless to replace the screen. The screen just needs a mm of space to expand - but with the digitzer on the back of the screen there is just no space for expansion. Some people find that slackening the screws at the back of the screen casing provides enough free space to stop the problem. A lot of folks also say this did not work for them though.
I'm afraid I cannot think of a solution that will be reliable.
So far as I know there is no change in the new screen edge sensitivity but I could be wrong. Post from folks with new screens would be welcome.
Mike
Click to expand...
Click to collapse
Are you saying that heat cause screen expansion? Of about one mm?!?!
Mhmmhm. I'm goin' to make some more try removin' business card pieces and I'll let you know ok.
PS
Thanks a lot for your helpfulness.
SpH1nX said:
Are you saying that heat cause screen expansion? Of about one mm?!?!
Mhmmhm. I'm goin' to make some more try removin' business card pieces and I'll let you know ok.
PS
Thanks a lot for your helpfulness.
Click to expand...
Click to collapse
The popular view is that the heat causes expansion putting pressure on the screen. 1mm is perhaps a slight exageration perhaps only a fraction of 1mm. That's why running a business card around under the bezel works for some - it creates a small gap so no pressure is put on the screen. This is all a bit debateable though because others have found that firming up the screen with a thicker gasket between bezel and screen has worked for them. This appears to contradict the idea that free space is needed!!
Mike
hi there!
i got my touch hd last week and i have sth i wonder about if it is right or sth like a defect:
the touchscreen works great and its everything ok with it... but:
it seems to me that the touchscreen is sth like a foil that recognizes the inputs/pressure. fo safety reasons and to keep this foil from being damaged/scratched, there is a thick(er) plastic foil over this first "touch-foil".
on my device, the seems to be some space between these to foils in the middle of the screen. sth like ~0.5mm or so.
the effect is, that (my touch-sensitivity is set to max) touching a control at the SIDE of my screen very softly leads to imminent touch-recognition, while in the center of the screen there is this "gap" between the foils so that one has to push the upper foil down these 0.5mm until the touch is recognized.
acutually i can really FEEL that i have to push down the outer foil until the touchscreen recognizes the input...
i checked another hd-device (the one of a friend) and his device did not have this "gap".
is this a defect so i should return my device to htc for repairs or is this a common thing and nothing to worry about?
Hello,
I have the same "gap problem" but I think it is supposed to be like that.
even this phone from this friend mentined does not have this spacing? i'm anxious that this is sth thats not right...
anyone else here with the same sort of problem?
I have the same problem with the screen
HD has resistive touchscreen which has very thin layer before glass. In bigger screens, like HDs it has small gap in it.
Some older devices had way worse problems with this, like my wizard it felt like 1mm gap sometimes.
Try to live with it, its more like feature in resistive screens
Go for iphone if you dont want it.
lefteyeclosed said:
i checked another hd-device (the one of a friend) and his device did not have this "gap".
is this a defect so i should return my device to htc for repairs or is this a common thing and nothing to worry about?
Click to expand...
Click to collapse
The pressure in the touch screen should be uniform, but in some units it's not.
If you can, you should replace (not repair) it with a new one.
In my unit it's harder to press the uppper corners with the pen, but its a small diference, I have to make a bit more pressure (less than double pressure).
Mr.Wolf said:
The pressure in the touch screen should be uniform, but in some units it's not.
If you can, you should replace (not repair) it with a new one.
In my unit it's harder to press the uppper corners with the pen, but its a small diference, I have to make a bit more pressure (less than double pressure).
Click to expand...
Click to collapse
Hi, thats exactly the problem I have on mine (specifically the upper right where the Close button is)!! Mine is only 5 days old from Orange. Do you think I should get it replaced? When typing texts etc the 'keyboard' feels spongy - I am guessing this is the gap people talk about?
Thanks for any advice.
Rich
This is not a defect...it is just the glass screen is installed on different ways...my has some 0.1mm gap in the middle..but almost nil at the side..
But if your gap is around 0.5mm, I understand it is quite annoying...go and replace it but test the new ones first...
It is luck dependent..
you might get bad pixel(s)
Duffy buttons
peeling paint
flickering display
Mine is quite perfect... since I bought it to Fortress store in HK..and opened up at least 5 units and chose the perfect ones..
BUT I stayed there for almost an hour ..checking..
Thanks for your reply. I have just received a replacement from Orange today and the screen seems a bit more responsive however it rattles when its in vibrate mode so I am getting another one tomorrow evening. Orange have been very good about this I have to say.
Thx again
Rich
Hi Folks,
I'm reading this forum since about 1,5 weeks, as I got my first smartphone then. Unfortunaly I sent it back today, as it got broken yesterday. It has the problem, that the touchscreen doesn't untouch. I made a picture:
I can get rid of this touched area by pressing on it with my fingernail and move it to the bottom.
I think it's from that lether case. Anybody else ever had a problem like that? Probably with another phone type?
Looks like condensation under the screen to me.
Reapply screen protector... That's it..
I thought about water also, but under the microscope we have seen that it wasn't water. I was able to remove it restless until I touched it next.
I removed the screenprotector, but that wasn't a solution.
Unfortonaly I had to send it back today, as I'll get a brandnew one within the first 14 Days after delivery
Wow that's new. Mebe condensation.
Maybe since the touch part is 2 layers, Glass and Plastic screen hovering on top of that, that it got too hot somehow and that the plastic part got stuck to the glass. mebe if you had let it cool or something it woulda unstuck.
Was the phone near any heat or in direct sunlight?\
This looks like a cracked digitizer, a touch sensitive layer above the screen itself. The screen underneath usually seems to be fine, but it doesn't have the touch capabilities anymore. It has a look of spilled liquid and you should be able to see dots of the touch grid, you can't see them normally. It happened to me on my Orbit2. I think whole screen has to be changed...
cassper1 said:
This looks like a cracked digitizer, a touch sensitive layer above the screen itself. The screen underneath usually seems to be fine, but it doesn't have the touch capabilities anymore. It has a look of spilled liquid and you should be able to see dots of the touch grid, you can't see them normally. It happened to me on my Orbit2. I think whole screen has to be changed...
Click to expand...
Click to collapse
I thought about something like that too. Has the digitizer a "spazial" filling, so that you have a "soft feeling" when you tab it with the penzil?
HTC Touch Freak said:
Wow that's new. Mebe condensation.
Maybe since the touch part is 2 layers, Glass and Plastic screen hovering on top of that, that it got too hot somehow and that the plastic part got stuck to the glass. mebe if you had let it cool or something it woulda unstuck.
Was the phone near any heat or in direct sunlight?\
Click to expand...
Click to collapse
I had the phone in my trouser pocket every day. No sunlight or heat. I tried cooling down...no chance. I had a Cassiopeia once and had a waterdamage to it. There I was able to get the water out of the touchpad by having it on my heating for a few days. But it looked not like this here.
HI
i have the same problem with my diamond2.. i have on screen brando ultra clear ,i have called assistance and i must ship to them
now what i do, i must try to remove screenprotector before carry the phone to assistance or no?
help me
excuse for my bad english
tornado75 said:
HI
i have the same problem with my diamond2.. i have on screen brando ultra clear ,i have called assistance and i must ship to them
now what i do, i must try to remove screenprotector before carry the phone to assistance or no?
Click to expand...
Click to collapse
I had the same screen protector...strange. I removed it before i sent it back. After removing I tried, but the error wasn't gone. I think better remove it before sending it back, but you should also try if this fixes the problem. Tell us if or if not
Sqoerk said:
I had the same screen protector...strange. I removed it before i sent it back. After removing I tried, but the error wasn't gone. I think better remove it before sending it back, but you should also try if this fixes the problem. Tell us if or if not
Click to expand...
Click to collapse
i have removed the screenprotector but is the same error, i have sended it to assistance center this afternoon...
i wouldn't pay for damage why the phone is never fall
i hope well
Just had the same problem with my Td2. Not impressed. The phone was fine one minute as listening to my music on it, popped it in my pocket went upstairs ang got this blob right in the centre of the screen.
Glad I took the insurance now as this is going to have to get sent back. Not overly impressed as only had the phone for 6 weeks and having a problem with the build.
Just a quick question for those that had this problem. Was the damaged screen visible under all types of light?
I ask this because taking into different rooms in my house and different types of light it seems to disappear, then reappears under other light sources. I will test in the daytime tomorrow but am now starting to wonder exactly how long it has been there...
db_darryl said:
Just a quick question for those that had this problem. Was the damaged screen visible under all types of light?
I ask this because taking into different rooms in my house and different types of light it seems to disappear, then reappears under other light sources. I will test in the daytime tomorrow but am now starting to wonder exactly how long it has been there...
Click to expand...
Click to collapse
My "blob" couldn't be seen when I looked straight from above. As on my pictrue I had to look from a angle to see it. Also it was hard to see under bright daylight. Hope that helps.
But I have a question also: You all used the leather bag shipped with the phone? I think the case isn't plain enought inside. I think there is a higher pressure one the display while wearing it in my trouser pocket. Anybody else who can tell more about that?
I've the same problem, at least I think it is the same. Touch still works fine, but it seems like there is some condensation underneath the screen.
I can confirm that it has nothing to do with the screenprotector.
If I put my finger on it, it moves to the sides. Sometimes it seems to be gone, but after a while I notice it again.
It's a very colourful stain. Can I claim warranty for this kind of 'errors'?
dlarge said:
It's a very colourful stain. Can I claim warranty for this kind of 'errors'?
Click to expand...
Click to collapse
As you are the 4th in this thread I think so
It's not under warranty of HTC, at least that's what they told me...
Did somebody else contacted HTC about this problem?
dlarge said:
It's not under warranty of HTC, at least that's what they told me...
Did somebody else contacted HTC about this problem?
Click to expand...
Click to collapse
too bad it seems like they classify it under 'cracked display' - and according to the user manual it is not covered by warranty.
Probably, but I think it's just an error of HTC. The way they treat their loyal customers is, in my opinion, verry disappointing. It was the same with the problems everyone had with the TytnII.
Today I got my phone back from my provider...the same broken one. In the letter they told my I sent it back too later
Now I'm dissapointed from o2 Germany, cause the customer support told me what to do and I did it.
guys i had the same problem (http://forum.xda-developers.com/showthread.php?t=519441) and i got a replacement. but i tell you.. this is caused because one time the phone got hit by pressure on the screen and the screen itself kinda felt into the phonecase. check out from the side.. you probably will see that the screen is lowered - then when you use fingers on the touchscreen this blob appears. in my case the screen didnt work anymore as soon the blob appeared... but was able to get it out with some tissue and rubbing.
also i saw some oil liquid under de screen - depending on the light outside.
so.. just take care.. this phone is very sensitive to any pressure on the screen and using it in a trouser pocket is already dangerous!
I've heard of this problem happening on other devices (see here, here, here, and although not what mine looks like, here), but I was wondering what I can do about this problem. This is called Newton's Rings, I believe, and there's a nice wikipedia article about it. Apparently it's a problem under the screen.
It's an oily smudge. It appears to be made up of asymmetric rainbow-colored rings and is apparently under the screen. It is only visible in indoor lighting in certain angles, and is less visible when the screen is on. When pressure is applied around this spot, it appears to shift slightly. It's been present for over a week on my device without much change.
The HD2 has a capacitive screen, so the method to correct these spots (the "duct tape method") is said not to work. How can I fix this problem? I'm pretty sure I didn't cause it since I was careful with my device--it could have been there (most likely) from the time of purchase.
Should I ask for an exchange at my local T mobile store? Should I try duct tape or a vacuum cleaner to suck the screen forward, or should I try to open the device up and detach the screen, or should I beg for a return?
Help!
PS: You might want to check your HD2's as well...
*deleted*
*deleted*
I think you would have to have a resistive screen to even have this problem. A capacitive screen doesn't have these "layers." And, it requires a curvature to induce the inference rings which a hard glass screen with no layers doesn't have.
I followed a couple of them threads some time ago, and if I remember correctly some users which had this problem you're postin' about have had their hd2 replaced by htc cause it should fall under warranty terms. Return it to your local t-mo store and ask for a replacement. Should they deny that, try calling htc customer care and see if you can send it in to corporate for repair/exchange. I'd recommend that you try official ways first before attempting to disassemble it or to fix it by yourself as you may end up voiding your warranty..
Since you have a US T-Mobile HD2, and it has been less than 14 days and within the return period, you should be able to get it replaced at the store.
This is obviously a problem with the screen and you shouldnt try to fix it in any way. If you have installed or modded it in any way then return it to stock condition and take it back to your store. They are obliged to give you a replacement as it is a faulty unit. do not accept anything less.
Mark.
First of all, why in the hell would you buy such a device with incredible screen real-estate... and NOT place a screen protector on it?
My screen hasn't even been touched by human hands. Let me guess, the next thing you're going to tell us is your device has a scratch on the battery cover...
Having a case on the device would have prevented such an incident from occurring in the first place. Problem solved.
Take better care of your investments folks...
Reignzone said:
First of all, why in the hell would you buy such a device with incredible screen real-estate... and NOT place a screen protector on it?
My screen hasn't even been touched by human hands. Let me guess, the next thing you're going to tell us is your device has a scratch on the battery cover...
Having a case on the device would have prevented such an incident from occurring in the first place. Problem solved.
Take better care of your investments folks...
Click to expand...
Click to collapse
I seem to be confused about why you need a screen protector when the screen is glass? I was under the impression that glass screens won't scratch. I can't see how a screen protector would protect a glass screen from pressure, so what's the point?
LOL TRUE!!!!!!!! ^
chrys9989 said:
I seem to be confused about why you need a screen protector when the screen is glass? I was under the impression that glass screens won't scratch. I can't see how a screen protector would protect a glass screen from pressure, so what's the point?
Click to expand...
Click to collapse
dbriese said:
LOL TRUE!!!!!!!! ^
Click to expand...
Click to collapse
Alright, well... I'm not even going to dignify myself a response to your first question... for obvious reasons.
As for pressure... what PRESSURE could you possibly be applying to your device that is apparently going to render the screen useless? It's a ****ING Pocket PC, don't mistreat it. Protect your investments... it's common sense.
Seriously though, your first question... RETHINK exactly what it was that you had asked me... and then I'm pretty sure you'll realize the stupidity.
Reignzone said:
Alright, well... I'm not even going to dignify myself a response to your first question... for obvious reasons.
As for pressure... what PRESSURE could you possibly be applying to your device that is apparently going to render the screen useless? It's a ****ING Pocket PC, don't mistreat it. Protect your investments... it's common sense.
Seriously though, your first question... RETHINK exactly what it was that you had asked me... and then I'm pretty sure you'll realize the stupidity.
Click to expand...
Click to collapse
I don't get the attitude, I simply asked you, or anyone else who seems to think they need a screen protector on a glass screen; why they feel that way. As far as I know, it's like next to impossible to scratch it, (unless you carry loose diamonds in your pocket) and the pressure comment was me trying to understand why you feel the need to get a protector. With all that said, I wasn't knocking you wanting one (somebody's got to buy them) I was simply trying to see if I was misinformed about the durability of glass screens.
Heh, my bling-bling may scratch my phone screen That's how you can tell they are real diamonds . Though, you make a good point, glass screen shouldn't scratch, and if anything, a crappy thicker screen protector may hinder the conductivity of your fingers? Just my guess. On a side note, had my ipod touch in the same pocket as my keys once (hate the thing, but it was free) The back got scratched to hell, but the screen was nice and unscathed.
chrys9989 said:
I don't get the attitude, I simply asked you, or anyone else who seems to think they need a screen protector on a glass screen; why they feel that way. As far as I know, it's like next to impossible to scratch it, (unless you carry loose diamonds in your pocket) and the pressure comment was me trying to understand why you feel the need to get a protector. With all that said, I wasn't knocking you wanting one (somebody's got to buy them) I was simply trying to see if I was misinformed about the durability of glass screens.
Click to expand...
Click to collapse
rickyzone said:
Heh, my bling-bling may scratch my phone screen That's how you can tell they are real diamonds . Though, you make a good point, glass screen shouldn't scratch, and if anything, a crappy thicker screen protector may hinder the conductivity of your fingers? Just my guess. On a side note, had my ipod touch in the same pocket as my keys once (hate the thing, but it was free) The back got scratched to hell, but the screen was nice and unscathed.
Click to expand...
Click to collapse
Alright. Well, my apologies for the "disrespect".
I'm merely saying that a screen sleeve, protector, or WHATEVER is how someone could go about preventing the oil corrosion that occurs from natural skin oils on the screen.
This isn't oil corrosion. No disrespect from me either, but this unit actually had a screen protector. And a case. So thanks, but no thanks.
curiousGeorge said:
This isn't oil corrosion. No disrespect from me either, but this unit actually had a screen protector. And a case. So thanks, but no thanks.
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I had exactly the same situation with my old Hermes (going back quite a few years). I got it through the post from Tmobile and was playing happily with it for about half an hour until I noticed an oily patch exactly as you describe. Rang up Customer Support and they asked me if I had sat on the phone or knocked it in any way.. And this was after having the phone in my possession for 30 minutes HAHA in the end they told me to take the phone to the nearest store to confirm the problem and I got a straight replacement.
I think its caused by a leak in the LCD. You can try, as sugested on other threads to get some tape and try to pull the glass away from the liquid but this would only really be worth trying if your phone was out of manufacturers warranty. Since you have not had your phone long at all you are entitled to a direct replacement under the Sale of Goods Act.
Going back to earlier posts, too much pressure could cause this sort of problem but as stated with a good quality glass which the HD2 has this is very unlikely unless you had an elephant sit on it
More likely the LCD is defective and if the oily patch is noticeble to you then the seller has no other recourse. If I was you I would deal with this matter as soon as possible though so that you get a stisfactory result.
Mark.
Hey guys.
looking at your device, you have the same problem i have on my HTC TOUCH HD, mine had a small point in the middle, and after a few months it become bigger and now my screen wont work properly.
it means when i perss lets say "START" button, it reacts at the X button in the right of the screen.
adter looking over the net and reading about it, i can see a lot of devices from HTC has this problem, guess its a bad building quality who knows.
maybe it got hit a few times at the screen, maybe pressure who knows.
the thing is, CHANGE THE DEVICE before your screen wont react anymore, mine is Resistive screen. so i took a small niddle and lifted the screen from the left (the volume side) and squeezd it a bit, it went out, but a bit more came back after, that means something or some fluid is between tha screen, the Gap maybe i dont know.
ive also tried with a DUCT TAPE - worked for a few minutes than it came back again, but even when the oily part was gone the screen still was reacting not as before.
also there is a bad sound from the place you have the oily part under it' like if you press it with the Stylus or just your finger.
BE CAREFUL with thos devices!
Also ive heard something about PRESSURE differents between cities / countries and simillar can cause the screen defect.
for example - i live NOW in Eilat, its in Israel, and its a very very low place, i go home once a month, to a higher place (300M above), and it happaned since i moved here. it can be one more of the reasons to cause this defect.
well, my device is ruind, it can barely work now sometimes, if i press the screen from all of the sides or lifting it up with a niddle!
and that sucks!
BTW USE YOUR WARRENTY.
dont let HTC run away from their defaults and defects with thos devices, why do we have to pay on their mistakes of not making a good resistance materials for thos devices...its stupid.
specialy when it happanes to a lot of people with the same Devices!
i dont see any APPLE users having thos peoblems with IPOD / IPHONE!
liav12 said:
Hey guys.
looking at your device, you have the same problem i have on my HTC TOUCH HD, mine had a small point in the middle, and after a few months it become bigger and now my screen wont work properly.
it means when i perss lets say "START" button, it reacts at the X button in the right of the screen.
adter looking over the net and reading about it, i can see a lot of devices from HTC has this problem, guess its a bad building quality who knows.
maybe it got hit a few times at the screen, maybe pressure who knows.
the thing is, CHANGE THE DEVICE before your screen wont react anymore, mine is Resistive screen. so i took a small niddle and lifted the screen from the left (the volume side) and squeezd it a bit, it went out, but a bit more came back after, that means something or some fluid is between tha screen, the Gap maybe i dont know.
ive also tried with a DUCT TAPE - worked for a few minutes than it came back again, but even when the oily part was gone the screen still was reacting not as before.
also there is a bad sound from the place you have the oily part under it' like if you press it with the Stylus or just your finger.
BE CAREFUL with thos devices!
Also ive heard something about PRESSURE differents between cities / countries and simillar can cause the screen defect.
for example - i live NOW in Eilat, its in Israel, and its a very very low place, i go home once a month, to a higher place (300M above), and it happaned since i moved here. it can be one more of the reasons to cause this defect.
well, my device is ruind, it can barely work now sometimes, if i press the screen from all of the sides or lifting it up with a niddle!
and that sucks!
BTW USE YOUR WARRENTY.
dont let HTC run away from their defaults and defects with thos devices, why do we have to pay on their mistakes of not making a good resistance materials for thos devices...its stupid.
specialy when it happanes to a lot of people with the same Devices!
i dont see any APPLE users having thos peoblems with IPOD / IPHONE!
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All touchscreens suffer from defects (yes even ipdods and iphones lol). The trick is to send it back the moment you spot it and not sit on it and wait, hoping it will go away. It wont. You can use the tape method to pull the screen away from the bleed but the liquid will still be there and sooner or later it will just come back.
I noticed a bleed on my OLD hermes the day I got it from brand new, rang up the shop (tmobile uk) and they tried to tell me that I must have sat on it or dropped it. Everyone who purchases a device has a right that it will work for a 'reasonable' amount of time without defects appearing so you have to push your rights and get it changed (not fixed) for a new device.
If your device is out of warranty and you have a bleed on the screen the only thing you can really do is change the screen. These can be found on ebay and not that hard to do. For your Touch HD you can get one *HERE* but you have to weigh up whether its cheaper to just buy a new device or fix the one you have.
And I dont really think atmospheric pressure between different places would have any affect as lcd screens are built to work pretty much anywhere and if that was the case every time someone got on a plane their device would go capput.
Mark.
i know! that sounds not reasonable, but i looked at someone's Thread about that he went out of a plane and he noticed a huge spot in the middle of the screen, and few days later after going back on the flight it was gone.
that thing is very strange.
btw thank you for the link..
liav12 said:
i know! that sounds not reasonable, but i looked at someone's Thread about that he went out of a plane and he noticed a huge spot in the middle of the screen, and few days later after going back on the flight it was gone.
that thing is very strange.
btw thank you for the link..
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Ur welcome
Mark.