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Hi everyone,
I havent seen a post about this so i assume its only me that has this!
Since i have been carrying my exec in my pocket in 'clamshell mode' i have noticed that some of the keys on the keyboard have rubbed against the plastic next to the screen causing dot marks. i assumed the rubber pads at the edge of the screen were supposed to prevent this.
Anyone else noticed this? Anyone know how i can get rid of the marks!?
Paul.
I have the saem problem with my QTEK 9000
I have called tech support and they state that it isn't covered by the guarantee. Thats BULLS**T. I don't know who to talk to now to have this problem solved.
I got a Krusell Case and now the transparent part of the case has scratches. The case is 5 days old!!! This is definitely a factory defect in my book.
Who do we complait to about this?
Guys, don't you agree this is a factory defect? Anybody know any of the dealers personally and could inquire about this problem?
I've mentioned this under another post (search for "keyboard bump stops"). Basically, the little curves rubber stops in the bottom corners aren't tall enough to prevent the keyboard rubbing the top of the clamshell.
This is how I've fixed it...
1. Prize out the rubber stops (this is very easy with a jewellers screw driver, or similar)
2. Put a very small amount of Blu-Tac into the recesses, and pack it down with the screwdriver. This is to act as a base for step 3.
3. Using the screwdriver, carefully dab superglue on the blu-tac, and around the lip of the recess.
4. Push the bump stop back into place.
Mine now sit about 2-3mm proud of the surface, and I can see daylight through the closed clamshell, so the keys don't touch the top piece.
Cheers,
Steve.
Does this mean that it isn't a factory defect? And really isn't covered by warranty?
I think it's just a design flaw, really. In theory, I suppose you could insist they do something about it, but I don't know whether you would get anywhere.
Cheers,
Steve.
I recently applied a screen protector on my Qtek 9000 and used a cloth to clean glasses with to clear the screen of any dust. Since then I've put the cloth in between when I closed my Qtek. Both the screen protector & cloth will hopefully prevent any damage to the screen and surrounding area due to the keys touching and rubbing them. :!:
its a shame that, after we have looked after our devices so carefully, they are damaged due to a design fault!
Is there any way of polishing these marks out? i suppose it would be very difficult with the case being a matt finish.
Yeah, this is very disappointing. Does this happen to those who have MDA Pro, Imate, O2 also?
Is there some bureau where we can complain?
My Exec with about 3 weeks of use also shows marks on "-" and "+" keys, and also on "2" and ":", more concerning is when the device is used with screen out as I tend to keep mine now, the rubber stops actually touch nothing at all because of the curved outer case. No marks have appeared on the "o2" alluminium outer yet though, only on the plastic surrounding the screen on the inner.
Regards
Yeah same here... six little dots on the left of the screen and attendant shiny keys... bah!
I have ordered a Krussell case and was hoping this would fix the problem, but it sounds like it might not (although I'd rather the case got damaged than the device).
What about those of you with Piel Frama cases? The fact that they are a bit chunky and prevent the device from closing fully sounds like a godsend now, doesn't it?
I have an MDA Pro and I don't have this problem at all, there is a good gap between the screen and the keys.
I'm not sure if its the same for all MDA Pros, or if I've just been lucky.
Good for you that you don't have those marks. I only have them on the screen side so i guess it happens when the device is closed.
I have the krusell case. No luck, the plastic has scratches too. Only after 4 days, mind you.
Has anyone had POSITIVE results after complaining?
dot dot dot
This issue is a design flaw and therefore should be repaired/replaced under warranty. I have had five xda exec's due to this problem or that, and on number five I was adimint I would not get any shiney spots on it so I removed the little rubber stops and now I have my own home made stick on rubber stops which when I look through when closed I can see daylight...and no shiney spots so far....but I would say we should get together and do a major complant about this issue..I can not belive how HTC built the best phone I have ever owned the XDA2 and the very same company have built the worst one I have ever owned too.... the XDA exec
I've got shiney keys on the right and left of my keyboard on my mda pro but no marks on the screen,
I've been using a screen protector since I received it, all bar two days of trying to work out why the screen stops responding.
The shiny marks should be next to the screen and not on it. It's VERY annoying!
I have shiny spots both sides of screen, krussel case with shiny spots on clear plastic, AND - The screen swivels a bit on the hinge as you open and close, leaving a horizontal line above the top four center buttons on the keyboard, where the bottom of the screen above the hinge touches. Anyone else got this line?
so far no problem with this hinge causing a line.
I have the faded plastic of the krusell case though
Silicon Case
I protected my Dopod900 with a silicon case since I don't want to put scratches on it, I think it works fine. Take a look at it.
ive had my exec since november. If i call o2 and make a fuss about the damage i have from the keys will they replace it under warranty? How many people have managed to replace there exec's due to this problem?
But what even if they replace it??? This is a design fault and in all likelihood the next unit you will get will start having these marks in a few days of use.
But yes we should all make a fuss so that O2 finally pushes HTC to correct the design fault.
Regards
Hi guys, when I got my wizard, it had 3 tiny little pin prick sized holes on the middle black section just above the IrDA. Almost like tiny air bubbles that had been popped, it was hardly noticable.
Yesterday I noticed that in this area, some of the black paint had chipped off, at first I thought it was something on my phone so I rubbed it gently and more paint chipped off, it comes off with the gentlest of touches with my nail.
I've taken good care of the phone, it doesn't have a single scratch on it, other than this.
I am not happy, I've dealt with the ridiculous speeds of my phone, the crashing, the complaints that people can't hear me, and now this.
I know it's only a cosmetic defect, but what are my chances of getting it swapped?
I've had the phone 6 weeks.
Cheers
Don't know about swapped.. but at least in NL several users have sent in their Qtek9100 to Qtek.nl's support for the paint coming off of the faceplate buttons, and gotten new faceplates. However, there's also some that are still waiting (20days+) to get their device back... there's -that- to keep in mind as well
Flaky
Until I got my car mount I was jamming mine in my old XDA II mount. This has caused the black paint to flake off big time. However, as the underneath is black too I'm not that bothered. Makes it look kind of lived in.
I have had the exact problem from pretty much the first week I got the device. I have babied it too.
Yep, my paint is flaking off too. The paint on the IE, messaging and soft keys went a long time ago. A little annoying for such an expensive device.
me too.
my IE button's paint is staying but my messaging key's paint is peeling off. also, the paint flaked off from the non-IrDA side, and the Qtek branding peeled off significantly before i cleaned it out completely. the build quality of the outer casing of this device is very questionable.
i can't wait to switch to my next ppcpe, the FS T830.
Wow I guess it's not just me then.
I'll take it back this evening and see what they say, I guess they will initially try to give me the run around.
Cheers for the replies.
sunseaker said:
Yep, my paint is flaking off too. The paint on the IE, messaging and soft keys went a long time ago. A little annoying for such an expensive device.
Click to expand...
Click to collapse
same with me, i have a topic on peeled buttons.
used a needle to clean it up, now looks perfect.
I have had some paint troubles on my i-mate K-Jam too...
I bought it at the end of November '05.
Actually it is in for assistance on many small troubles, but if I sum all of them, they are quite annoying:
- stylus not being retained anymore in place
- keyboard not railing correctly to the end on the left side when opening
- keyboard a little bit loosy (when it's closed you can "gently" press is a little bit and it gets at least two millimiters thin, but this is probably due to the fact it felt on the floor once)
- sometimes files stored on the memory card (SanDisk SD 1Gb) are LOST
- paint on the black chassis (both sides) bubbled and came off
The answer I got about paint on the chassis is that "cosmetical" problems are not covered by warranty, but I replied that garantee covers "BAD CONSTRUCTION" problems, beside "functional or cosmetic" and this has to be intended as "BAD CONSTRUCTION", nothing else.
I'll have to pay, but I'll immediately after go to the court for my rights...
I'll try to contact i-mate in the meaningwhile, but actually their website is offline...
I'll keep you informed.
Ciao
any of you guys gonna send the phone for warranty repaire because of this issue?
somebody in NL did and waited 3 weeks+ to get the phone back... probably not worth it But at least Qtek NL did state that it was a manufacturing error and that they'd take care of it.
Edit: this is regarding the paint chipping off of the buttons; not sure about paint elsewhere / any of the other issues. The loose stylus silo is definitely a known issue; hard to ignore as it's all over the internet
My complain was about the paint which is bubbling and removing from the black sides of the device itself.
This morning (after 3 weeks) I got it back BUT I had to PAY Euro 88,00 for this service as the issue was not recognised as a warranty one...
I did not got the damaged part back (and I don't like this, as it's MINE since I PAID !!!).
This is giving me a lot of PUSH towards climbing the organisation ladder and complaining at every single level, up to my local court...
Just for my reference: if it's a WARRANTY ISSUE, the replaced parts are kept from the service as stated in the warranty document, but if I have to pay for a substitution, don't you think I owe the replaced parts back ?
Just my two cents.
CU
Spotted someone asking asking about this on another thread and noticed I have the same problem.
http://amd.co.at/anti/pocket/pics/Ameo/AMEO_VGA/PICT1860.JPG
(antivirus - borrowed your picture, let me know if you object and I'll remove it)
So who else has the same problem, what's causing it and what can we do to stop it?
I noticed i get that to. the only way i have found to stop it happening is to magnetise my keyboard on the outside of the case. I think its caused by the connectors for the keyboard, there are 2 little black risen points that stick out and 1 of them makes those marks. (thats what i think - anyone else know any different?)
I was cheesed off by this as having paid out for the phone and for this to happen within a week i wasnt happy. Great phone tho! So all is kinda forgiven!
We need more protective cases out there! Only 2 types i can find so far.
yeh youre right. not only does the black plastic thing line up with scratches, but i noticed some of the scratched silver metal on the black plastic thing.
Yes, looks like that's it.
Now to find an acceptable solution. I'm more than a little pissed off to be honest at such a simple design flaw.
I'm currently misaligning the keyboard with the Ameo by a few mm so that the right hand connector is off the screen and nearer the VueFlow button but this is not an acceptable solution really
could try filing the RHS black thing down/off. the magnets seem to do a good job of ensuring the ameo only connects to keyboard when properly aligned (left to right) anyway.
the countour on keyboard also ensures ameo is straight relative to the keyboard.
The black points seem to keep the ameo upright when using the keyboard, im probably wrong tho.
Try turning the keyboard around in the case, i know its a pain when you want to use the keyboard and have to turn it around to use it, but i find that it works.
Eg have the buttons facing the bottom of the case so the smooth surface is facing the screen. Thats the only other way round it i can see. Im just keeping my eye out for a skin, as ive asked about in another post.
If other people out there are trying to work around it spending money on a different case may be the only way, but your right, big design floor. I noticed it, the same evening i purchased it and managed to flip my keyboard over or put it on the outside of the case. Adds to the bulk tho putting it on the outside, but to me, its the safest option.
I took the Dremmel to that horrid little black plastic lump.
I took it down about 60%, there is still an alignment piece there, but much lower.
I can report that there was no difference in using the keyboard, with or without the leather case. It clips into place just the same as before, and stands up fine as before.
I dont think there is now any danger of more damage from it on my device.
Of course, if you take a Dremmel to YOUR kb, its not my fault what the result is!
Can someone please tell me how to apply the screen protector that comes with the phone as it's just a large piece of clear plastic with no instructions how to physically attach it to the display!
It has a peel away backing which is much thinner than the protector.
I struggled to find how this attached when I got mine and have since put hair and smudges on the sticky backing. Can't wait for the new ones to come online mid May.
It's a sticker that you stick on the screen. How hard is this?!
Just put it on. Work cleanly though, be prepared and do it right the first time.
Bend the corner of the big part slightly and the two parts seperate
The part that goes onto the backing bit is what goes on screen
start from the top and smooth it down
As mentioned, work in a clean/dust free environment!
I've done it many times but even this time round, I got fluff inside - just one spec thinking as it was brand new out of the box, it wouldnt have anything on the screen and so I wouldnt need to clean it !
In removing the protector to clean it out... I ruined it
Got my new Brando one the other day which feels a bit more stronger and durable but still clear so I'll be putting that on later tonight
And now I have a air can with me too so if I get anything in the way, I can blow it out rather than trying to scrape it out
I've now put on the screen protector that came with the phone, but it feels a little thin and flimsy.
I'd like to know people's opinion of other aftermarket brands of protector for this phone as I'd like to get something a bit better quality.
Same thoughts here too
I ordered a pair from HTC direct but I think looking at them now that I have them, they are the same as the originals so I will probably not bother using them
I also have the Brando version now - Not opened yet but I will open and apply it to my phone tomorrow evening - just need a dust-free environment to test it
Apparently, Brando boast they have the best protectors so lets see
It does feel a lot stronger than the original
akash_84 said:
Same thoughts here too
I ordered a pair from HTC direct but I think looking at them now that I have them, they are the same as the originals so I will probably not bother using them
I also have the Brando version now - Not opened yet but I will open and apply it to my phone tomorrow evening - just need a dust-free environment to test it
Apparently, Brando boast they have the best protectors so lets see
It does feel a lot stronger than the original
Click to expand...
Click to collapse
Did you try this new Brando screen protector, and if so, is it any good?
Also, has anyone else had any experience of after-market screen protectors for this phone?
OK I applied mine today - sorry for the delay but I was just waiting for a time I could be patient !
I ordered it from HTCDirect as they are the only ones that had in stock
Recieved it promptly the next day so Kudos to them on that...also the guy I kept in touch with over email (Carlos if I remember correctly) was great and prompt in my queries.
My main query was - does it have the SAME fitment as the original bundled one.
As you know, the bundled one covers the entire screen including the slider for zoom and camera
The answer was Yes, it was exactly the same fitment.
So when I opened the pack, I was a bit annoyed as it was clearly NOT the same fitment! It's close however, but the top of the camera where on the HTC is all the way round with a small hole for the camera, the Brando one is in a U shape leaving the top bit of the camera open.
OK onto application
Just like all Brando protectors, it is protected by two covers on either end with clear instructions - pull one side BEFORE application and the other AFTER application
Once the dust was off the screen and the original protector...
I did just this - and after several attempts of lining it up - and I note, it is very EXACT in lining up. Slightly out and you will have more black on one side from the screen than the other.
Peeled it off, applied it and smoothed it out - the latter bit was hardly needed as the bubbles just vanished which was great.
At this state, the protector looked smoked a little and not as clear as the original one.
Once I was happy, I peeled the top part - noticed one bubble near the end where the label to peel was, smoothed it out and the protector was as clear as the original one.
First impressions:
It does feel MUCH more durable
It has a very slight and I mean SLIGHT smoked affect in that it is not 100% transparent as the original one but this shows how good it is potentially in strength.
Usage is fine, I can glide over it with my finger and stylus without any issues. The original was a finger print magnet but this seems to not stain with it which is great.
Now the downside....
I think HTCDirect sent me a slightly duff one. It has clearly got markings on the top (once the top layer was off) which look like impact marks.
It is very tiny - almost like what happens to a screen without a protector after 12months
I'm not too fussed but feel a bit cheated. Its no use removing it now as I would have no protector on it during the replacement stages - not to metion I would have to pay to ship back etc.
For now, I am ok with it but if it bugs me, I will throw it away and put the original one on (I ordered 2 extras from Clove who as usual, got it to me instantly, good communications and speed in delivery).
The clove one has no marks at all so thats an option.
Hope this answers some of your questions but to summarise your question
Is it stronger?
Yes it is
Is it worth it?
If you can get one mark free - yes it is
Benefits?
It's re-usable, stronger, washable, and I notice it does not let as much light reflect of it - something I had huge problems with in the sunlight with the original one where I could not see the screen - I am not exaggerating!
Downsides?
Where I got mine from, it has marks on it - something that might just force me to remove it and go back to the original one
Also the camera does not go in a O shape but rather a U shape
OK during the submit button, I realsed the marks and the U shape was bugging me too much
I knew it was a matter of time that gap in the U would get clogged up with dust that would eventually get stuck around the U bit
Removed it and applied the original one I bought from Clove... I have two so if it does wear down, I can replace it
I know from experiance that the original one in the box that I applied lasted fine up till now (a month now since I've had my TD2) so I dont doubt that it will be worn out - May not last as long as Brando's guarantee of it outlasting te device but that's fine given the price of the HTC ones.
Applied it without any dust getting trapped (the main reason I had to buy these and the brando one)
I found those marks were actually dust that was already stuck under the protective layer - whether this is HTCDirects fault or Brando during factory release - who knows but I think as a lesson, I'm staying away from both and sticking to the original stuff.
Hope you make the right decision either way - for now, a brando goes into the bin
akash_84 said:
Bend the corner of the big part slightly and the two parts seperate
The part that goes onto the backing bit is what goes on screen
start from the top and smooth it down
As mentioned, work in a clean/dust free environment!
I've done it many times but even this time round, I got fluff inside - just one spec thinking as it was brand new out of the box, it wouldnt have anything on the screen and so I wouldnt need to clean it !
In removing the protector to clean it out... I ruined it
Got my new Brando one the other day which feels a bit more stronger and durable but still clear so I'll be putting that on later tonight
And now I have a air can with me too so if I get anything in the way, I can blow it out rather than trying to scrape it out
Click to expand...
Click to collapse
damnit, didn't pay enough attention to dust & co...so after i saw that i catched a few dust pieces under it, i've tried to get them out manually - big mistake.
so trashed the original one and waiting for the new brando to put it on. being a former iphone-user, i must admit that the diamond2 screen is pretty sensible to scratches. i thought that i won't be needing any protection, but i already have a few small ones...so a screen protection is a must-have now.
Should have read this first
I should have read this thread before I tried to apply my screen protector. Straight away I had dust underneath the screen protector. Obviously I will now have to order some more protectors but will I be alright using my phone until they arrive? How delicate is the td2 screen?
You'll be fine using it while its there - just be annoying to see the dust specs!
I ordered a pair of the original ones in the end as I was not happy at all with the premium Brando one - the look, feel and visibility was terrible
Reason I ordered 2 of the original ones is I was hearing rumours before the unit was even released that the original HTC one was not durable and would need to be replaced after x amount of months - having had mine for 4-5 months now and with heavy usage, I can report back to say the first protector of the two is still on there - still very clean with no stylus/finger/nail marks and still as durable as it was when I put it first on.
arsenal84 said:
I should have read this thread before I tried to apply my screen protector. Straight away I had dust underneath the screen protector. Obviously I will now have to order some more protectors but will I be alright using my phone until they arrive? How delicate is the td2 screen?
Click to expand...
Click to collapse
From what other threads are saying the screen should be treated with care. Don't push it hard and avoid impacts. Don't stick the phone in your back pocket! Some people have experienced damaged screens even after a short time.
Shouldnt put any phone in your back pocket!
The number of phones I have to fix or write off because they have had severe pressure on them - ie: sitting on them has increased 5 fold recently.
And lets face it...the countries population are not getting any thinner/smaller!
eXelero said:
damnit, didn't pay enough attention to dust & co...so after i saw that i catched a few dust pieces under it, i've tried to get them out manually
Click to expand...
Click to collapse
I know it is not recommended. but I use a small drop of water on the screen before applying the screen, wiping the water as it is squeeze out. The water takes the dust with it.
Hi
I've applied mine that came with the Diamond 2 and after a few attempts you can't see it is there. Ironically I fits so well I almost want to put another screen protector on top of it so it doesn't become damaged and need replacing.
Anyway a tip. Working in a dust free environment is the key. A bathroom is a good place. I have a hepa air filter (for hayfever) and this removes dust really well so run that for a bit which helps.
With all the care in the world dust can get underneath, I had a few specs, and they tend to cause a small bubble as the screen screen protector can't fit flush. I found it very easy to remove them. Have some sticky tape handy, this can be used to lift up the screen protector from the corner. Lift it back up enough to get to the spec of dust, and using another piece of sticky tape dab the spec of dust off the sticky side of the protector, then lay it back down.
Regards
Phil
Hairs
Fru T Bunn said:
It has a peel away backing which is much thinner than the protector.
I struggled to find how this attached when I got mine and have since put hair and smudges on the sticky backing. Can't wait for the new ones to come online mid May.
Click to expand...
Click to collapse
I know what you mean I made an okay job of the one that came with it. The rubber case I bought of eBay came with one as well and made a right pigs ear of that. I think they need to be applied in a clean room
I've since bought some more off eBay so next time, I'm going to be a lot more careful!
Cheers, Rob.
I got 3 screen protectors with the original phone (2 of them as a gift). The first one was perfect except for a piece of fluff near the middle of the screen. I tried to remove it with a cloth(!!!) and ruined it. So I went for the second one, but at this stage the screen was not clean so I tried to use a microfibre cloth, which made it worse because it leaves even more fluff. I tried to fix it a few times and so now I have fluff inside, plus a bubble (the protector is a bit scratched) plus it doesn't stick properly on most of the sides and around the holes.
I am tempted to use the last one, but if I ruin it once more I am out of them. My biggest problem is how to clean the screen before sticking the protector. Will all the fluff come away when I remove the old protector? How can I clean the screen, knowing that the microfibre leaves fluff? Shall I blow with a can of compressed air?
I find magic tape is great for removing dust spots. Use the backing sheet to gently lift a corner then push the tape underneath to clean screen or protector as needed.
My favourite screen protectors are from Martin Fields. Really tough and easy to apply. Also, they are washable so if you do get a real dust problem you just take it off an run under the tap. Don't try that with the phone though...
Well, since a got a lot to study these days I do everything else but actually to concentrate on my work I stared at my devise today and realized that I'm a x1 owner for about an year and 3-4 months and decided to show you in what condition is my x1. Lets say I use it like everybody else except dropping it on the ground two - three times and here's is the aftermath of my x1's struggles in my pockets and in my hands :
1. The paint of the battery cover worn off
2. A crack near the volume button
3. crack again on the silver frame
4. The plastic around the stylus is pretty scratched
5. My space button cracked almost in half though it still works
6.The keyboard i believe needs cleaning form the dust cause some of the keys should be pressed really hard to work, some of them type 2-3 letters when pressed once
7.My "green phone" button and the left direction of the D-pad don't work - have no idea why (the X button and the left soft key work)
8. Every additional scratch on the surface of the phone including some minor on its display
Im curious what your X1s look like - Share some photos of the devise here and tell us since when have you been using it.
cooin said:
Well, since a got a lot to study these days I do everything else but actually to concentrate on my work I stared at my devise today and realized that I'm a x1 owner for about an year and 3-4 months and decided to show you in what condition is my x1. Lets say I use it like everybody else except dropping it on the ground two - three times and here's is the aftermath of my x1's struggles in my pockets and in my hands :
1. The paint of the battery cover worn off
2. A crack near the volume button
3. crack again on the silver frame
4. The plastic around the stylus is pretty scratched
5. My space button cracked almost in half though it still works
6.The keyboard i believe needs cleaning form the dust cause some of the keys should be pressed really hard to work, some of them type 2-3 letters when pressed once
7.My "green phone" button and the left direction of the D-pad don't work - have no idea why (the X button and the left soft key work)
8. Every additional scratch on the surface of the phone including some minor on its display
Im curious what your X1s look like - Share some photos of the devise here and tell us since when have you been using it.
Click to expand...
Click to collapse
same SH*T for me XD, but only on silver frame and some keys :x
I've had my X1 for a year and 3months, and its actually in pretty perfect condition. Everything is working and I actually got the case replaced by Sony last week, after my girlfriend dropped it and created some cracks.
The only thing is a thin scratch on the screen which I caused yesterday
i have seen ur xperia battery cover have lot of scratches but i have do one thing in my battery cover i have Taped on Battery Cover This is used in Car decoration u can't imagine that my old battery cover is New with no scratches here is a solution for scratch cover
mine looked a lot worse. i had no more color left on the battery cover
the keys were completely scratched because of a faulty slider
even the silver frame had parts missing
etc..
too bad i didn't make any pictures..
Oh my the spacebar crack would irritate me the most, almost enough to buy a new phone. I have also had my X1 for just over a year now.
Anyways my has most of the same problems: (sorry no camera)
- worn off battery cover paint
- minor chips and dents on buttons
- permanent pocket lint around the screen corners
- permanent pocket lint where strap goes in at bottom
- cat bite on the screen (still works )
- loose mini usb connection
I guess mine is a huge dust/lint collector
Overall I am not hard on my phone at all, and am a bit disappointed with the build quality within just after a year. The battery cover is like buying a car and the paint begins to peel off after too many waxes.
Mines still in pretty good condition. just a few small scratches on the top right corner where I dropped it and a small crack near the volume control. Mine was the silver so no paint to scratch off, and I keep mine in a case, its only been in my pocket a few times uncased.
Had mine 18 months, looking in fairly good condition. Best think I ever did was take the black paint off the battery cover looks much better now.
Chris
I've been using mine for 1.5 years. The battery cover has some scratches, otherwise it's in a very good condition.
Maybe because I am a woman and keep it in a microfiber case