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Dead S4 :(

I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.

vivek90 said:
I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.
Click to expand...
Click to collapse
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium

nthknd said:
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium
Click to expand...
Click to collapse
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.

vivek90 said:
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.
Click to expand...
Click to collapse
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

mg2195 said:
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Click to expand...
Click to collapse
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.

vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Dont claim it through att, claim it through SAMSUNG.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Just to make sure you covered all your bases call Samsung tech support. See if they have any ideas
Sent from my SAMSUNG-SGH-I337 using xda premium

Can i really??
I have to call Samsung USA tech support i guess ?? But will they help i will be calling from INDIA.

Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Febby said:
Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.

vivek90 said:
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.
Click to expand...
Click to collapse
I don't think it is unfair. You paid for a product that obviously was defective as it died randomly. If I buy a item from a store I expect to work, not die randomly to suck it up. Even though its a used item, you shouldn't deal with issues that perhaps the previous owner did not tell you.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.

galaxyjeff said:
It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.
Click to expand...
Click to collapse
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Febby said:
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
They may service it for him. I'd play with it more. Its unusual for a phone to just die like that but something could have shorted out in it. I don't know how good the electricity in India is.

I say give it a try. Call sammy and also file a claim with PayPal. He should stand by his product.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

Im really disappointed at your suggestions, making a paypal claim is my last resort.
As previously, i bought a captivate which died the same way after a month, of i did claim thru paypal i ended up losing both phone & money.
Yes Samsung may help, international samy will not bother to help & if its USA samy i must have to call from a valid US no. right?
Hello Febby, u gave me a good suggestion, ur frnd sent it to u, but can i as im limited by the person i know in USA.
Frankly, i just wanna try something myself, to make it work & btw electricity is good, but its a little costly where i stay & power cuts are limited.

My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.

pejhod said:
My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.
Click to expand...
Click to collapse
OK viaddress are they reliable, how much time do they take. They didnt ask cuz u paid for it, mine is diff then urs, as its totally dead... no response at all. They might ask

I've never used VIAddress, but I've sold several thing on eBay to people who used almost identical addresses that went to this freight complex in an pharma/industrial part of our country, New Jersey. One person was Chinese and the other Russian. So I'm guessing they used this or another forwarding service... it must be good if they used it.
True, Samsung might ask you, but I think the warranty will stand by serial number and not owner. I've sold a Galaxy S3 to someone and AT&T at least, assured us that there would be no problems with the other guy making a claim.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

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[Q] Bought a new note 3 but it was already rooted??

hey i bought a new note 3 n9005 but when i took it him and played with it a bit i noticed it has Super user installed....that means my phone is rooted already?so my phone was used???and also i didn't get original charger should i return it back to shop and ask why my device is already rooted?

anyone knows?

looks like you got a used device! from where are you?
in germany and austria we are "allowed by law" to return devices bought online for the next 7 (austria) to 10 (germany) working days without any reason! especially small shops then have to sell the devices again, of course...
i personally wouldn't accept this, go back to your shop and ask for a brand new phone!

Yeah it is not supposed to have SuperSU installed in factory condition. You bought a phone that has been used / tampered with.
I would go back to the store, demand a new device and a discount and then I would buy my wife something nice with the money I saved. If you don't have a wife or girlfriend, you can just buy yourself something.
Or me.

Off course return to shop, your phone is not new set.
No new phone came with SuperSU.

VodkaPlease said:
hey i bought a new note 3 n9005 but when i took it him and played with it a bit i noticed it has Super user installed....that means my phone is rooted already?so my phone was used???and also i didn't get original charger should i return it back to shop and ask why my device is already rooted?
Click to expand...
Click to collapse
Instead of putting knox samsung by mistake put Su?

VodkaPlease said:
hey i bought a new note 3 n9005 but when i took it him and played with it a bit i noticed it has Super user installed....that means my phone is rooted already?so my phone was used???and also i didn't get original charger should i return it back to shop and ask why my device is already rooted?
Click to expand...
Click to collapse
Yeah I experienced that before when I bought a phone from a small mobile shop, cause I was a nab iPhone user I thought it was OK as I was clueless with Android until I decided to unroot it then the phone suddenly didn't accept any Sim card. Don't take the risk, get your money back from these unhonest thief's.

VodkaPlease said:
hey i bought a new note 3 n9005 but when i took it him and played with it a bit i noticed it has Super user installed....that means my phone is rooted already?so my phone was used???and also i didn't get original charger should i return it back to shop and ask why my device is already rooted?
Click to expand...
Click to collapse
Did you go to download mode and check to see if warranty void is 0x1?
Either way, this is not a new device but a returned or refurbished device.... I'd want a new one....
jdomadia said:
Instead of putting knox samsung by mistake put Su?
Click to expand...
Click to collapse
Considering supersu is a third party app this is HIGHLY unlikely....

Return it and demand a NEW Note 3 in a sealed box.
/CK

Some countries have the insane policy of accepting back a used device and selling it as new withing the first few days after purchase. We call it 'screwing over your customers and abusing their trust.'
This is the result.
Go back to the shop and demand a new one in a sealed box.
There's a reason Samsung put a sealed sticker over the opening of the box. If the box doesnt come with that sticker untouched, do not accept the device. (it's the 3 by 2cm one that says 'if seal is broken, blablabla').
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk

This may sound dumb but are you certain the app didn't automatically download after you restored your account and settings?

One way to check is boot into download mode and see if Knox is 0x1 chances are the guy rooted it and realised he triggered Knox so he returned it
Sent from my SM-N9005 using Tapatalk

No Warranty Worries

I'm very close to pulling the trigger on purchasing the Z2 from never-msrp on eBay, but because it is an international item there is no warranty.
I realize a lot of people here have purchased in the US. Are you guys not worried about the no warranty?

rmd0311 said:
I'm very close to pulling the trigger on purchasing the Z2 from never-msrp on eBay, but because it is an international item there is no warranty.
I realize a lot of people here have purchased in the US. Are you guys not worried about the no warranty?
Click to expand...
Click to collapse
I'm not from USA but I also don't have warranty. In my point of view it depends on your luck. I've already bought 3 phones without warranty and everything worked as it should. But on the other hand my friend had to repair his phone 2 times. It's always risky...

Where are you getting no warranty from? It comes with a 2 year warranty, granted you will need to contact the region you got it from for service. Although Sony USA told me that its covered by them too, but they can't service it because they don't have parts yet. I'm having to send mine to Taiwan for an issue. But there's definitely coverage.

Ruku1994 said:
I'm not from USA but I also don't have warranty. In my point of view it depends on your luck. I've already bought 3 phones without warranty and everything worked as it should. But on the other hand my friend had to repair his phone 2 times. It's always risky...
Click to expand...
Click to collapse
By a SquareTrade warranty!

I plan on buying from never-msrp on ebay... Seems like a lot of people here have purchased from them/her. Warranty from Japan is fine by me, will just be a ***** to send, plus it will be in the US soon. So maybe Sony USA does cover when it makes it here.,
Thanks @hanano17

Has anyone on XDA had warrenty?
But seriously if it's worrying you that much you have 2 choices, buy the phone from your own region, or you can buy insurance for the phone, bearing in mind if you had to claim on the insurance you would need to pay an excess on any claim.
Sent from my D6503 using Tapatalk

Lol Good One
Sent from my D6502 using XDA Premium 4 mobile app

Refurbished N3 - Major Carrier - Amazing

Hi I'm Capt Morpheous.
If a customer changes their mind about a factory fresh handset they have purchased in the Uk, the can return it for a refund within 14 days. These handsets get sent back to the carrier, who claims to 'check the handset thoroughly'. Since now it is no longer factory fresh, the handsets are sold on as 'refurbished handsets' with a 12 month warranty at half price - an amazing price. I have just purchased one of these refurbs.
Here lies my request for guidance & help:
As we all can guess, the 'testing' done by the carrier, is probably basic at best.
If you purchased a Note 3 refurb, what things should be checked to ensure that it is actually a good unit - e.g visual inspection, checking knox hasnt been tripped by initial owner, checking each port for stability in use, battery charging and charge retention etc.
I am a newbie to smartphones. This Note 3 N9005 is the first real smartphone I have ever owned.
I am directly asking members of the community to help me understand what aspects I should be checking/testing myself (I don't fully trust carriers own procedures).
I still get 14 days to ask for a replacement of a refurb unit too, if I discover there is anything wrong/unacceptable with it.
My genuine thanks to members that contribute and share any expertise and insight,
Thanks in advance,
Capt M.

The most important test is to boot into download mode and check the KNOX flag. If it's 0x0, it's fine.
If it's 0x1, the previous owner messed with the phone, and your warranty is void.
I wish they were as fair with refurbished devices here in the Netherlands. Over here they're sold for full price. And if you buy a new phone from your provider and it breaks within the first week, and you return it.. They give you a refurbished one, never a new one. And you don't even have a right to refuse.
Sent From My Samsung Galaxy Note 3 N9005 Using Tapatalk

Where did you buy the phone? What site? Or from the carrier?
Sent from my LG-D850 using XDA Free mobile app

ShadowLea said:
The most important test is to boot into download mode and check the KNOX flag. If it's 0x0, it's fine.
If it's 0x1, the previous owner messed with the phone, and your warranty is void.
I wish they were as fair with refurbished devices here in the Netherlands. Over here they're sold for full price. And if you buy a new phone from your provider and it breaks within the first week, and you return it.. They give you a refurbished one, never a new one. And you don't even have a right to refuse.
Sent From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Click to expand...
Click to collapse
ShadowLea,
Sounds like you guys get bit a a raw deal over there.
The new consumer laws, that allow for 14 days for the return of any item are european laws that came into effect in 2013.
Thank you for the info about booting and knox. I'm not sure how to do it, but this is the kind of info. that really helps me.
I welcome any expansion, contributions or comments from any and all.
Are there any other things that should be checked/verified on recieving a refurb unit?
My thanks,
CM

ryant100 said:
Where did you buy the phone? What site? Or from the carrier?
Sent from my LG-D850 using XDA Free mobile app
Click to expand...
Click to collapse
Hi ryant100,
The carrier is O2, and its done through taking out their refresh contract, which is a unique type of contract.
Its a two parter.
One part for the device, another for the airtime. Cancel the contract within 14 days, they let you choose if you want to return the device, or pay it off at the discounted rate.
They are quite happy with this, as are many customers in the UK!

Capt Morpheous said:
ShadowLea,
Sounds like you guys get bit a a raw deal over there.
The new consumer laws, that allow for 14 days for the return of any item are european laws that came into effect in 2013.
Thank you for the info about booting and knox. I'm not sure how to do it, but this is the kind of info. that really helps me.
I welcome any expansion, contributions or comments from any and all.
Are there any other things that should be checked/verified on recieving a refurb unit?
My thanks,
CM
Click to expand...
Click to collapse
Yea, we rather do... Those laws are a bit sneaky, because they don't have to be incorporated immediately. They're guidelines for new laws, so they won't be passed locally until the national law is up for review. Which is in 2020, I believe.
Download mode is fairly easy.
Pull out the battery and put it back in after a few seconds.
Press Home & Volume Down & Power until the Warning screen shows up. Release the buttons.
Press Volume Up to confirm and enter Download mode.

My genuine thanks ShadowLea,
I've done that, and Knox is as it should be 0x0.
Now I need help on thoroughly inspecting all other areas that should be checked.
I'm asking members for any advice, hints and tips they are willing to contribute on this.
Refurb N9005 - what checks should I be carrying out?
CM

Selling rooted S7 Edge

For those of you who root your phones, is it ever a problem when you come to sell it? Presumably you have to declare it's been rooted and Knox has been tripped, so things like Samsung Pay won't work.
That's pretty much all that's been holding me back rooting my S7 Edge.

No issues faced ever selling a rooted device here in India. Infact all of my devices are rooted the day they are unboxed

I have faced some issues with the selling of rooted devices
People here (Greece) know about the KNOX counter and they demand a very big discount from the price
I had issues with selling my old S6. I had the ad for 400 euros back then and because it was rooted he asked 250

Android pay will still work if unrooted right?

yes android pay will work.
Sent from my SM-G935F using XDA-Developers mobile app

What's here to discuss? If you don't disclose the actual state of the good your selling, it's straight up fraud. In this case the missing ability to use Samsung My Knox due to a tripped Knox counter, plus the fact that it voids the warranty. After all, this device is marketed as one that can create secure containers using the My Knox app.
I hate idiots who think they're smart because they scam people. The final straw for me was this incident. Basically, I'm never going to buy a used/second hand device, ever. World is full of d*ckheads.
I've sold many, many rooted devices. I always explicitly told people about their bootloader and warranty state. I always write signed protocols that the buyer was thoroughly informed about the devices condition which s/he also has to read and sign.
Of course I sold those devices to a much lower price, which imho is the correct thing to do when you sell something of non-original, altered condition.

What about chinese phones? Some of them come pre rooted and well. Who knows if the manufacturer gives You warranty.
I've sold a couple of rooted phones but no one really cared about warranty, and I always was able to sell them for nearly full price. I never had a buyer that contacted me after buying the phone and complained. They all seemed happy. Probably because in my country such thing as warranty doesn't exist. Everyone orders replacement parts from the internet or they just buy a new device (mostly a worse one).

Pure luck none of them contacted you. Never had luck. Don't need it. Warranty exists where I live. 1. It'd be dishonest. 2. Don't have time for the headaches when problems occur because I wanted to earn some money in a highly questionable way. 3. I'd hate it if someone sold me a rooted device without telling me.

In Bosnia also nobody cares if the phone is rooted or not, you can tell them, but first most of people do no know what it means. I do not know anybody here who wants to use knox security features, and also here you have warranty just if you buy a new phone, if you buy it used there is no warranty anyway so it really does not matter here.

Unless you live in US and countries that have Android Pay selling rooted phones won't be a problem
Sent from my Moto G using Tapatalk

Biggenz said:
For those of you who root your phones, is it ever a problem when you come to sell it? Presumably you have to declare it's been rooted and Knox has been tripped, so things like Samsung Pay won't work.
That's pretty much all that's been holding me back rooting my S7 Edge.
Click to expand...
Click to collapse
I sold my first s7 edge rooted on Kijiji. I just wrote that it had been rooted on the ad.
Sent from my SM-G935W8 using XDA-Developers mobile app

i'm looking to buy a rooted s7 for verizon..
if anyone has one let me know..