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I recently found out that my phone is hardware locked. I hear that people are getting theirs replaced because it's a defect. I tried to explain this where I got my phone about a month ago. No dice. They called up T-Mobile and I could not get a new phone. How did everyone get a replacement? Also, did you get brand new ones or refurbs? Thanks.
Just call tmobile directly. Don't tell them you bought it from someone else. Pretend as if you night it from them. I have gotten mine replaced even though I bought it from else where. The key us to sound like you know what you're talking about and to be persistent. You may get a no can do answer but call again and you'll eventually get a rep that erl return it right away cause they don't know what else to do. Btw always say you have already done a factory reset before they try to get you to do it.
Sent from my SGH-T959 using XDA App
So I say that I already did a factory reset and want a replacement because I can't get into recovery mode?
just call them up and say that you can't do a hard reset and that the phone is defective... go to the tmobile store, they are a dealership and are privately owned, not by tmobile, so most of the time they'll just laugh in your face... CALL them
I wouldn't mention recovery mode. Id mention something like gps not working and you need a phone with gps for your job and that you paid for a phone and it said it had gps when it doesn't work. But still mention that you have done numerous factory resets with no success. They'll send you another. I'm getting my third one and after 3 replacements you get a upgrade to something else or you can continue with your phone.
Sent from my SGH-T959 using XDA App
creglenn said:
I wouldn't mention recovery mode. Id mention something like gps not working and you need a phone with gps for your job and that you paid for a phone and it said it had gps when it doesn't work. But still mention that you have done numerous factory resets with no success. They'll send you another. I'm getting my third one and after 3 replacements you get a upgrade to something else or you can continue with your phone.
Sent from my SGH-T959 using XDA App
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Click to collapse
GPS isn't a "hardware" problem, its firmware related. Don't think that would work at all. They'll probably just redirect you to a new firmware update.
How can you tell if your phone is "hardware locked"?
zephiK said:
GPS isn't a "hardware" problem, its firmware related. Don't think that would work at all. They'll probably just redirect you to a new firmware update.
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Click to collapse
Nah itll work cause I've gotten 2 replacements but saying that. Trust me I'd you get the right repo that doesn't know they will just replace it. Plus after saying you have done a factory reset they have no more troubleshooting steps on their script. Lol! Plus whether its hardware or software related the phone should work as advertised and if it doesn't then that's their fault
Sent from my SGH-T959 using XDA App
I called tmo and told them I couldn't get into recovery using the vol up vol dow buttons and I want a replacement. The phone is supposed to be able to do this, therefore it is defective. They agreed and sent me a brand new phone. Recovery works flawlessly.
mentalex2 said:
I called tmo and told them I couldn't get into recovery using the vol up vol dow buttons and I want a replacement. The phone is supposed to be able to do this, therefore it is defective. They agreed and sent me a brand new phone. Recovery works flawlessly.
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told you that's all you had to do i did the same... the newer replacement phones that they are now sending out aren't hardware locked anymore, they finally fixed the problem in QC
That is weird. How come the recovery mode thing didn't work the first time? I think they might ask me why I would want to get into recovery mode. What do I say?
What about people who don't have contracts with them? Will they do it if I don't have a contract? That's highly doubtful.
1quickturbosix said:
How can you tell if your phone is "hardware locked"?
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Click to collapse
I found out by trying to get into recovery mode. I followed a bunch of different methods and none of them worked.
Also:
So, I say I can't get into recovery mode and they'll agree to send me a new phone? When I send it back, do I do any kind of reset or leave it as is?
Yesterday, I fudged an install of a mod and got a bunch of TwLanuncher errors. My phone is hardware locked and after about an hour, Tmo decided to give me a new one. I simply told them and its true that I cant hard reset the phone. Only problem is that I cant flash back to stock either. Hope this isnt a problem...
Thanks everyone for posting this information, this will be very useful.
Was shipping free or not?
mmalott said:
Yesterday, I fudged an install of a mod and got a bunch of TwLanuncher errors. My phone is hardware locked and after about an hour, Tmo decided to give me a new one. I simply told them and its true that I cant hard reset the phone. Only problem is that I cant flash back to stock either. Hope this isnt a problem...
Click to expand...
Click to collapse
I don't think T-Mobile will bother to check the contents of your phone. They'll just send it back to Samsung. And if Samsung discovers that your phone has custom firmware, they probably won't care either because the transaction was done already.
burntrat said:
That is weird. How come the recovery mode thing didn't work the first time? I think they might ask me why I would want to get into recovery mode. What do I say?
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Click to collapse
That's what I want to know. They might ask why we want to enter recovery...
PSP_Hacker said:
That's what I want to know. They might ask why we want to enter recovery...
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Click to collapse
Someone correct me if I am wrong here. Simply tell them that you cant hard reset the phone.
I think you guys are over estimating the technical-prowess of the T-Mob reps. They wouldn't know about 'recovery' modes, custom firmwares, or anything. Most of the time, they're gonna take what you say at face value; just go for the easy in. Just say your phone is hardware locked, unable to do factory resets, etc. and play dumb. You don't need to tell them about recoveries or custom roms. Pretend you're a technologically-impotent average consumer fer chrissakes.
Shipping is free unless you want express. But on your second replacement they ship it express for free
Sent from my SGH-T959 using XDA App
Ok so i flashed my galaxy s last night
flashed gingerbread with odin all went fine.
couldnt access cwm mode , so tried a reflash. it failed half way through the flash.
I suspect low battery was the cause of the fail (my fault i know before i get flamed )
after reading many post i was wondering if anyone knows where i can get it jtag
Prefferably in the north east uk, or know where i could sent it.
Thanks in advance
A quick ebay search gave me a lot of results....
http://shop.ebay.ie/?_from=R40&_trksid=m570&_nkw=i9000+jig
Hope this helps
thanks for your reply but these only work if you have some life in the phone, mine dosnt light up vibrate or anything
might be worth a try anyway... I mean you could always bring it to a repair centre???
Here is a tip for you, mate
If your phone is so damaged that no one seems to know what went wrong with it unless you told them you flashed a ROM and everything went wrong.
SEND TO SAMSUNG FOR FREE!
How? With your current condition, they can't tell that you messed around with it. Do not mention anything about Froyo, Gingerbread, Odin, Flash, Kernel. Act like you know nothing about all of those.
Try to put the blame on Kies. Tell them that you connected to Kies and it asked you for a Firmware Update. You click UPDATE and *KABOOM*. Your warranty would not be void. Trust me
smiles.smiley said:
Here is a tip for you, mate
If your phone is so damaged that no one seems to know what went wrong with it unless you told them you flashed a ROM and everything went wrong.
SEND TO SAMSUNG FOR FREE!
How? With your current condition, they can't tell that you messed around with it. Do not mention anything about Froyo, Gingerbread, Odin, Flash, Kernel. Act like you know nothing about all of those.
Try to put the blame on Kies. Tell them that you connected to Kies and it asked you for a Firmware Update. You click UPDATE and *KABOOM*. Your warranty would not be void. Trust me
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bought the phone used though
malibu1967 said:
bought the phone used though
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Doesn't matter, the phone isn't even a year old yet so you should still have warranty bud , I did exactly the same thing, I blamed kies and the service centre in Staines UK fixed it for free
Sent from my GT-I9000 using XDA Premium App
ahh cool ill give them a ring tomz, cheers guys
btw what do i tell em when they ask for proof of purchace or when and where i bought it?
I know it will sound dumb, but have you tried charging the battery? Does anything come out in the screen?
Enviado desde mi GT-I9000 usando XDA Premium App
yes left it on charge over night
I bought my phone from someone else too. But the dude gave me a warranty document together with it.
I'm not sure if this applies to other region, but in Asia, phones have warranty stickers in them in case the warranty documents are not available.
Samsung Galaxy S GT i9000 has a warranty period of 2 years.
Sent from my GT-I9000 using XDA Premium App
And in most cases the Service Centre will just the IMEI of the phone to check the warranty status. Hope you get it sorted..
Normally, when you charge your phone and you press the power key, the screen will show a battery charging, and the level of charge. When you do it, does anything come out in the screen?
I'm trying to get my phone to be exchanged through warranty, but tmobile wants to do a technical troubleshooting to see if they can fix it. My question is.. Can tmobile see that my device is rooted when they run these tests? Should I unroot prior to letting them run tests? If so, can someone provide me with the most simple guide to unroot? Thanks!
Sent from my HTC Vision using XDA App
Well either way if you are trying to get a warranty exchange you should revert everything to stock. Not just root. Look in the wiki as I can't post links from my phone. Some people will say the unlocker guide is better others will say the one here is. Look at each of them and see what you think would be the easiest
Sent from my HTC Vision using XDA Premium App
What exactly is wrong with your phone? Are you sure its hardware related?
You'll have to unroot and return to stock in order to initiate a warranty replacement. So if its hardware related then you'll have to unroot anyways to send it back.
LGS1231 said:
I'm trying to get my phone to be exchanged through warranty, but tmobile wants to do a technical troubleshooting to see if they can fix it. My question is..
1) Can tmobile see that my device is rooted when they run these tests?
2)Should I unroot prior to letting them run tests? If so, can someone provide me with the most simple guide to unroot? Thanks!
Sent from my HTC Vision using XDA App
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Click to collapse
1) they don't run 'tests'... they ask you to reboot, perform a factory reset... assuming you're talking about the queue card reading 'customer support' phone helpers.
2) make a nandroid backup... then do whatever they want. you can always restore.
i've sent in 3 G2's in the last couple of months. the service reps all ask me to reset it to factory blah blah blah even after describing the exact, widely known problem: faulty speaker
after 20 minutes of BS, they finally concede and sent out new phones each time. the support techs actually said they don't care if it's rooted, or running anything, so long as it's hardware related.
i wish the FUD about software/hardware would cease.
You've received new G2s every time??
My phone's touchscreen is acting up. It would start selecting things by it else. Like I was pressing it. And sometimes it would press and stick (like u using ur finger and u keep it on the touchscreen) so then I can't do anything. Other times, the Y H and B keys don't work on my on screen keyboard. I've factory reseted several times. Even installed a fresh ROM but problem still persisted so I expect it to be a hardware issue now.
Sent from my HTC Vision using XDA App
ohgood said:
1) they don't run 'tests'... they ask you to reboot, perform a factory reset... assuming you're talking about the queue card reading 'customer support' phone helpers.
2) make a nandroid backup... then do whatever they want. you can always restore.
i've sent in 3 G2's in the last couple of months. the service reps all ask me to reset it to factory blah blah blah even after describing the exact, widely known problem: faulty speaker
after 20 minutes of BS, they finally concede and sent out new phones each time. the support techs actually said they don't care if it's rooted, or running anything, so long as it's hardware related.
i wish the FUD about software/hardware would cease.
Click to expand...
Click to collapse
Well I just got off of the phone with a support tech from T-Mobile. Told them that I had rooted the phone and had restored it back to factory stock. They said since I rooted the device that it voided the warranty. =(
My phone has touch screen issues and I was attempted to get a replacement. I don't know if they wrote down in the notes but I am thinking I will try again tomorrow. If not then I will call about a different line with the same phone and just send them mine back.
Any suggestions?
Nshih422 said:
Well I just got off of the phone with a support tech from T-Mobile. Told them that I had rooted the phone and had restored it back to factory stock. They said since I rooted the device that it voided the warranty. =(
My phone has touch screen issues and I was attempted to get a replacement. I don't know if they wrote down in the notes but I am thinking I will try again tomorrow. If not then I will call about a different line with the same phone and just send them mine back.
Any suggestions?
Click to expand...
Click to collapse
Why would you EVER willingly tell them you rooted? there's no way for them to tell if you just unroot and return to stock before you send it in...
I know it was an idiot move on my part. I read a few times in various places that the reps don't really care if it was or not and I mistakenly told him when he asked. I can't go back in time now though
I think this is an extra thing to the fact that I have a few days left before my warranty expires anyways. I think I bought it on Sept 8th. :/
Sent from my HTC Vision using Tapatalk
Hi All,
I rooted and installed the android revolution ROM last week and lastnight I stood on my note 2 which has messed up the screen. I can see about 1/10th of the screen. If it gets sent back for repair am I screwed? I was going to install a stock ROM and reset the counter using chainfires software but this will be near impossible.
Any advice?
One would think that they'll realise that a broken screen cannot be caused by a modified ROM.
However I doubt that standing on the screen is covered by warranty anyway so either way I think you'll have to pay for repair
Cloudane said:
One would think that they'll realise that a broken screen cannot be caused by a modified ROM.
However I doubt that standing on the screen is covered by warranty anyway so either way I think you'll have to pay for repair
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Click to collapse
I have the phone insured so they will either repair it or replace it. If it gets sent back for repair I'm hoping they don't check if the phone is rooted and send it back saying we will not repair as it has been rooted. I think i'll just have to take my chances.
Turns out the problem I had with my wifi toggling itself off and on every 10 seconds wasn't fixed when i did a fresh installation of 4.4.2 from sammobile. As such Im having to return the device to john lewis, so they can send it off for repairs.
Any advice? I have already done a full system wipe and firmware reinstall, so it should be as blank and back to stock as I can make it.
I'm photocopying receipts and things so I can keep the originals.
But I dont know how this "repairs" procedure works... will I definitly get my original device back, but fixed? If they can't fix it, will I get sent a new device, or will I get sent someone elses second hand refurbished one?
I'm concerned because my tablet is only 6 months old, and is in pristine condition. Literally, it still looks like its just come out of the box. If I get sent a second hand one it wont be in as good a condition. Also I managed to get one *without* the terrible light bleed issues, and so if one turns up with light bleed I'll have to complain and go another 28 days without a device.
So yeh, any recommendations of things I should do to make sure I dont get screwed over by samsung? Any more so than they already are anyway.
In case it doesnt come through in this post, I am rather annoyed. And also protective of my stuff.
Knox bit?
Had you triggered your Knox warranty bit whilst installing custom ROM?
I'm not experiencing problems but feel that Knox should be reset when going back to stock, with a compete wipe, to avoid warranty void claims...
Let us know how your experience goes though...
bbs2web said:
Had you triggered your Knox warranty bit whilst installing custom ROM?
I'm not experiencing problems but feel that Knox should be reset when going back to stock, with a compete wipe, to avoid warranty void claims...
Let us know how your experience goes though...
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Click to collapse
Never installed a custom ROM, only ones from sammobile, so far as im aware my warranty is still all valid.
nirurin said:
Never installed a custom ROM, only ones from sammobile, so far as im aware my warranty is still all valid.
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Click to collapse
If they have to replace your device, you will not get a new one, but a recondition, however, it will look like brand new.
Wifi issue repair
I sent my P600 in about 3 weeks ago. My wifi and bluetooth would not turn on at all. The slide buttons in settings would slide to green like it was turning on and then slide back to gray a couple of seconds later. I just got it back from samsung. I had tripped the knox e-fuse be rooting my device, Flashed stock 4.4.2 before i sent it in. Sent it in and they never said a word. According to the reciept they replaced the wifi/bluetooth compnent, my device came back with my account and data still intact.
buhohitr said:
If they have to replace your device, you will not get a new one, but a recondition, however, it will look like brand new.
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Click to collapse
Will it though? If it's second hand then surely it could have scratches on screen, scuffs on the casing, etc etc. Mine literally looks like it's fresh out the box.
It's ready to send back to them now anyway so I guess I'll just have to wait and see, and deal with it when it happens. Thanks for the advice