Turns out the problem I had with my wifi toggling itself off and on every 10 seconds wasn't fixed when i did a fresh installation of 4.4.2 from sammobile. As such Im having to return the device to john lewis, so they can send it off for repairs.
Any advice? I have already done a full system wipe and firmware reinstall, so it should be as blank and back to stock as I can make it.
I'm photocopying receipts and things so I can keep the originals.
But I dont know how this "repairs" procedure works... will I definitly get my original device back, but fixed? If they can't fix it, will I get sent a new device, or will I get sent someone elses second hand refurbished one?
I'm concerned because my tablet is only 6 months old, and is in pristine condition. Literally, it still looks like its just come out of the box. If I get sent a second hand one it wont be in as good a condition. Also I managed to get one *without* the terrible light bleed issues, and so if one turns up with light bleed I'll have to complain and go another 28 days without a device.
So yeh, any recommendations of things I should do to make sure I dont get screwed over by samsung? Any more so than they already are anyway.
In case it doesnt come through in this post, I am rather annoyed. And also protective of my stuff.
Knox bit?
Had you triggered your Knox warranty bit whilst installing custom ROM?
I'm not experiencing problems but feel that Knox should be reset when going back to stock, with a compete wipe, to avoid warranty void claims...
Let us know how your experience goes though...
bbs2web said:
Had you triggered your Knox warranty bit whilst installing custom ROM?
I'm not experiencing problems but feel that Knox should be reset when going back to stock, with a compete wipe, to avoid warranty void claims...
Let us know how your experience goes though...
Click to expand...
Click to collapse
Never installed a custom ROM, only ones from sammobile, so far as im aware my warranty is still all valid.
nirurin said:
Never installed a custom ROM, only ones from sammobile, so far as im aware my warranty is still all valid.
Click to expand...
Click to collapse
If they have to replace your device, you will not get a new one, but a recondition, however, it will look like brand new.
Wifi issue repair
I sent my P600 in about 3 weeks ago. My wifi and bluetooth would not turn on at all. The slide buttons in settings would slide to green like it was turning on and then slide back to gray a couple of seconds later. I just got it back from samsung. I had tripped the knox e-fuse be rooting my device, Flashed stock 4.4.2 before i sent it in. Sent it in and they never said a word. According to the reciept they replaced the wifi/bluetooth compnent, my device came back with my account and data still intact.
buhohitr said:
If they have to replace your device, you will not get a new one, but a recondition, however, it will look like brand new.
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Click to collapse
Will it though? If it's second hand then surely it could have scratches on screen, scuffs on the casing, etc etc. Mine literally looks like it's fresh out the box.
It's ready to send back to them now anyway so I guess I'll just have to wait and see, and deal with it when it happens. Thanks for the advice
Related
My xv6800's screen died so I got a refurb (which is coming tomorrow) from Verizon. However, before I send the dead one back, should I bother trying to flash it back to stock? It's running DCD right now. I mean i guess they can't see it's flashed unless they bother hooking it up to a computer, but...I dont know. Should I do anything to it?
you might want to if this is a warranty issue and not a insurance trade out. Insurance doesn't matter. but warranty would be void if not on stock rom.
Yeah, its under warranty. I would do it obviously but the screen is completely dead at this point so I am not really sure if I even can.
well do you have My Mobiler? Not sure if it would work, but that allows you to see your screen on your desktop.
pull battery out.... introduce it to a 10 second tour in Mr. Mircowave and it wont matter then
You could always just flash it, because it would look like you just hard reset it to anyone that looks at it.
I would feel terrible tossing my phone into the microwave. We have been through a lot together!
don't send it back keep it as a back up!
Hi All,
I rooted and installed the android revolution ROM last week and lastnight I stood on my note 2 which has messed up the screen. I can see about 1/10th of the screen. If it gets sent back for repair am I screwed? I was going to install a stock ROM and reset the counter using chainfires software but this will be near impossible.
Any advice?
One would think that they'll realise that a broken screen cannot be caused by a modified ROM.
However I doubt that standing on the screen is covered by warranty anyway so either way I think you'll have to pay for repair
Cloudane said:
One would think that they'll realise that a broken screen cannot be caused by a modified ROM.
However I doubt that standing on the screen is covered by warranty anyway so either way I think you'll have to pay for repair
Click to expand...
Click to collapse
I have the phone insured so they will either repair it or replace it. If it gets sent back for repair I'm hoping they don't check if the phone is rooted and send it back saying we will not repair as it has been rooted. I think i'll just have to take my chances.
I keep seeing all these posts worrying about your flash counter. Seriously, who is actually gonna go out of their way to go into DL mode and actually look?
hkbladelawhk said:
I keep seeing all these posts worrying about your flash counter. Seriously, who is actually gonna go out of their way to go into DL mode and actually look?
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Click to collapse
Repair depot technicians, that's who! LOL
It's funny actually, I don't even think I have a warranty on my international model, but I still haven't rooted my Note 4...
I think the bigger drawback of rooting is that OTA updates may no longer happen . Or am I confused there?
I've had two different rooted S3s replaced at Best Buy and they have never checked for anything.
EDIT: But I did revert back to the stock rom before going to BB.
Sent from my SPH-L710 using XDA Free mobile app
schlepprock said:
I've had two different rooted S3s replaced at Best Buy and they have never checked for anything.
EDIT: But I did revert back to the stock rom before going to BB.
Sent from my SPH-L710 using XDA Free mobile app
Click to expand...
Click to collapse
What was the reason you brought two S3's back? I'm sure if it was something that needed immediate replacement, they may not bother, but a "regular" repair might involve checking your software/counters.
I don't really care since mine is far away from Hong Kong, and I think it doesn't support warranty (not too sure). I won't wait even it does, pretty sure it will gonna take over a month to get it fix plus fees. And I always change a new phone after a year, so unless hardware failure, I'm happy to have it even it tripped the Knox~
P.S. I rooted my phone straight away after I unpack it Now counted 2 already~
Normally rooting and Xposed is the first thing I'd do but I havent done it yet as I'm nervous about the flash counter and losing OTA updates. Really need root though for Viper and Xposed.
EP2008 said:
What was the reason you brought two S3's back? I'm sure if it was something that needed immediate replacement, they may not bother, but a "regular" repair might involve checking your software/counters.
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Click to collapse
The first time it was due to bad modem/radio( bad reception and dropping calls). The second time they couldn't have checked anyway, I destroyed it with a skid steer. But we've taken our kids S3s several times to be replaced and they didn't go into settings or anything like that so I know best Buy at least, doesn't know anything about checking for root.
On US carriers tripping Knox may be an issue with the 'Full-Price' upgrades (Next, etc.) -- That is how I picked up my N4, but if they look in detail, I would be on the hook for the remainder of the balance even though I had surrendered the phone back to them. There may be a work around / bypass eventually - there were in past phones that utilized counters. I would think there would be one if someone had the knowledge to dump everything and reload after a 'hard wipe'. They need to install them at the factory somehow. I am probably grasping at straws as my cooking experience was Windows Phones.
This covers an issue that I've seen asked time and time again with no definitive answer given.
I suppose this isn't an answer but merely my experience
Last monday my note 2 fell out of my pocket and my screen subsequently was destroyed, not just cracked but full on chunks of glass missing. I am insured by Halifax who like most banks in the UK (Barclays, TSB, Nationwide, co-op etc) use Lifestyle Services Group Limited (LSG) to deal with their insurance.
My device was rooted with CM11 and I was using CWM recovery, after searching for an answer to would this affect my insurance, i found nothing that really helped me with LSG, in fact the only things I did find were 100s of general complaints about them trying to get around doing repairs, they didn't fill me with hope.
so biting the bullet I notified them of the damage, made a Nandroid, did a factory reset and sent my phone away on Tuesday :fingers-crossed: .
On Wednesday evening I received an email saying my phone was being returned to me and a tracking number but nothing else. Upon arrival I found a letter saying my "device has been repaired and updated" and a brand new Note 2
after installing CWM again and restoring my phone is perfect again. So if anyone out there has similar concerns to those that I had about root and insurance I hope this gives you a bit of peace of mind. :highfive:
mbloomer04 said:
This covers an issue that I've seen asked time and time again with no definitive answer given.
I suppose this isn't an answer but merely my experience
Last monday my note 2 fell out of my pocket and my screen subsequently was destroyed, not just cracked but full on chunks of glass missing. I am insured by Halifax who like most banks in the UK (Barclays, TSB, Nationwide, co-op etc) use Lifestyle Services Group Limited (LSG) to deal with their insurance.
My device was rooted with CM11 and I was using CWM recovery, after searching for an answer to would this affect my insurance, i found nothing that really helped me with LSG, in fact the only things I did find were 100s of general complaints about them trying to get around doing repairs, they didn't fill me with hope.
so biting the bullet I notified them of the damage, made a Nandroid, did a factory reset and sent my phone away on Tuesday :fingers-crossed: .
On Wednesday evening I received an email saying my phone was being returned to me and a tracking number but nothing else. Upon arrival I found a letter saying my "device has been repaired and updated" and a brand new Note 2
after installing CWM again and restoring my phone is perfect again. So if anyone out there has similar concerns to those that I had about root and insurance I hope this gives you a bit of peace of mind. :highfive:
Click to expand...
Click to collapse
Does the Note 2 have KNOX? and what did you flash counter say?
dangerousbadger said:
Does the Note 2 have KNOX? and what did you flash counter say?
Click to expand...
Click to collapse
Stock android on the note 2 does have KNOX yes, however obviously when I rooted and installed CM11 it no longer did.
the flash counter changed to 1
The phone I received back from them was back on stock android, and the flash counter read as 0 again
dangerousbadger said:
Does the Note 2 have KNOX? and what did you flash counter say?
Click to expand...
Click to collapse
so aye they did repair it even with my flash counter having been tripped
I imagine that it was an easy decision for them to make because the screen breakage had nothing to do with whether the phone was rooted or not. If they'd refuse to repair it and you'd taken them on, it would have been very hard for them to defend themselves.
However, if your phone dies because of a software/hardware issue and it's rooted and/or has a custom ROM installed, they might argue that your actions (i.e. rooting, etc) led to the device failing. And they might then enforce their "warranty void" policy. So people just need to be careful in that situation, and not be too disappointed if their claim is rejected.
Glad you had good luck tho!
apuntigam said:
I imagine that it was an easy decision for them to make because the screen breakage had nothing to do with whether the phone was rooted or not. If they'd refuse to repair it and you'd taken them on, it would have been very hard for them to defend themselves.
However, if your phone dies because of a software/hardware issue and it's rooted and/or has a custom ROM installed, they might argue that your actions (i.e. rooting, etc) led to the device failing. And they might then enforce their "warranty void" policy. So people just need to be careful in that situation, and not be too disappointed if their claim is rejected.
Glad you had good luck tho!
Click to expand...
Click to collapse
aye, the whole warranty void issue was where I believed they could turn me down.
in the past I've claimed on the warranty twice (still using stock) and both times have only at the last minute remembered to swap the back panel to the original as the one at the time had a palm stone wireless charging plate in it which I'm sure would have resulted in them sending it back untouched
Alright then!
The other day I dropped my phone, from rather high place, and completely ruined the phone screen. Only the top quater is visible (still touch responsive) but is very pixellated and not all that quater is working.
Anyhow, I've got insurance (thank god), and just processed the claim.
Now I know that insurance doesn't care if it's rooted or not. I'm from Australia, the phone carrier is Virgin mobile and the insurance company is "Risk Insure".
Anyhow, I have put GPE on the phone as it's better than Bloatwiz, with custom kernel/recovery.
What I would like to know, is, how do I get it back to stock? Odin? I don't want to completely ruin the phone (brick it) and risk having the claim denied.
Or, if you have knowledge in phone insurance, is it really worth it? As in, do they care if it's rooted or not? I know it's different from warranty, but still...
Thanks very much!
Hmm..really..no one?
I want to send my phone away, just want to know if I needed to bring it back to stock, and if so, how would I do it. Nothing illegal/fraudulent.
Find the stock firmware for your device and flash through odin. Maybe the insurance company doesn't care about your root status or the rom u installed but you better be avoiding the risks. Most probably they will just have the screen repaired and send it back, as it is what they did for me..
efato said:
Find the stock firmware for your device and flash through odin. Maybe the insurance company doesn't care about your root status or the rom u installed but you better be avoiding the risks. Most probably they will just have the screen repaired and send it back, as it is what they did for me..
Click to expand...
Click to collapse
Thanks for your reply.
I managed to find the stock release for my carrier and flashed through odin.
Hopefully I did it right, as it's rather hard to see without a functioning Screen.
I've now sent it off, so we'll see how it goes!
Just let us know the result.. Good luck