Not receiving all incoming calls - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

So I've had this issue for a while now. It went away and came back. People text me say that they are calling me and I'm not answering. The phone rings on their end normally and goes to voicemail, while my note 3 is literally sitting on my desk. I have full service and it doesn't happen to all calls. Some come through some don't, its very sporadic. Could it be a radio issue? Has anyone else had this issue? I have ran stock 4.3, stock 4.4, and numerous Roms. Its definitely not ROM related.
Sent from my leaked KitKat Note 3

Gladyscoleman said:
The solution is this just reboot your cell phone.
Click to expand...
Click to collapse
So your saying I've never rebooted my phone before? That's a pretty lame answer. I reboot my phone at least twice a day and still have the issue. Good one.
Sent from my leaked KitKat Note 3

popkurn611 said:
So your saying I've never rebooted my phone before? That's a pretty lame answer. I reboot my phone at least twice a day and still have the issue. Good one.
Sent from my leaked KitKat Note 3
Click to expand...
Click to collapse
I think he's spamming for post count. If you've completely wiped your phone while installing numerous ROMs on 4.3 and 4.4.2 I would tend to think you're having radio issues. If you're going to call VZW unroot your phone, there's a chance they will check to see if you're tired and when they see you are it will void the warranty.

airmaxx23 said:
I think he's spamming for post count. If you've completely wiped your phone while installing numerous ROMs on 4.3 and 4.4.2 I would tend to think you're having radio issues. If you're going to call VZW unroot your phone, there's a chance they will check to see if you're tired and when they see you are it will void the warranty.
Click to expand...
Click to collapse
Yeah I've seen him on other threads. I really don't want a replacement refurb phone. Like for example today it happened once. My sister called me and I picked up and she said did you not get my first call I said nope! She said she can tell BC its rings a little weird. Like rings 3-4 times then just goes to voicemail. Who knows
Sent from my leaked KitKat Note 3

I'm having the problem with my Vzw note 3 and my wife is with her Vzw HTC one...The doctors office left me a voice mail and I called back and the receptionist said I just tried to call you and I told her I got no calls..she asked if I had Verizon and I told her yes and she said she has a Verizon smartphone that has been experiencing the same problems...I didn't ask her with model but I think I may be a network issue????
Sent from my SM-N900V using Tapatalk

Bonniecal said:
i am not sure. see your call settings if your out going call shows that off. then then turn on it and see what happen now. it is better to reset your phone settings and use the defult settings. thanks
Click to expand...
Click to collapse
there are no phone settings that will change the ability to receive incoming calls.

I'm having the same problem. Running KK atm. I also get persistent double beeps whenever I'm in a phone call.
Note III KK-style

Related

[Q] PLZ help, Getting replacment phone soon...

So I am having issues with my G2, the quality in calls is horrible, and been getting worse. (Voices on other end cutting in and out, but the other party can hear me just fine)
SO I called T Mobile, and they are sending me one free of charge(Bare-bones, just the phone, I keep my battery, sim, sdcard, etc)
MY QUESTION IS: Before I send my current G2 back to t mobile, should I put it back to main factory settings??? (I have visionary, gscript, setcpu, etc.) I don't want them to see that, and them be like you voided it, so now you have to pay for two phones.
So do I set it back to factory, and if so, how do I do that, so they don't know I rooted it? I'm sorry I tried searching the forums, and did not find anything.
Thank-you in advance for your help.
crazedfan88 said:
So I am having issues with my G2, the quality in calls is horrible, and been getting worse. (Voices on other end cutting in and out, but the other party can hear me just fine)
SO I called T Mobile, and they are sending me one free of charge(Bare-bones, just the phone, I keep my battery, sim, sdcard, etc)
MY QUESTION IS: Before I send my current G2 back to t mobile, should I put it back to main factory settings??? (I have visionary, gscript, setcpu, etc.) I don't want them to see that, and them be like you voided it, so now you have to pay for two phones.
So do I set it back to factory, and if so, how do I do that, so they don't know I rooted it? I'm sorry I tried searching the forums, and did not find anything.
Thank-you in advance for your help.
Click to expand...
Click to collapse
You may as well, just to be on the safe side. Plus, that way it'll erase all of your personal information from the phone before they receive it back.
Menu > Settings > Privacy > Factory data reset
The issue you described sounds like a network issue, don't be surprised if it continues on the new G2.
Sent from my T-Mobile G2 using XDA App
TheMan42 said:
The issue you described sounds like a network issue, don't be surprised if it continues on the new G2.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Well the thing is, all of my tombile phones(G1, Cliq) ive had before this, the reception was fine. Also while Im on my G2, I have full bars, and the other end can hear me fine, they are just coming in bad.
Doesn't that sound like a speaker issue????
I also think it is a network issue. I'm having similar problems, more with data right now as I'm not making or getting very many calls on this new number. I'm on my 2nd G2 BTW
Same problems here. Waiting on IT'S update....
Sent from my T-Mobile G2 using XDA App
pdxrealtor said:
Same problems here. Waiting on IT'S update....
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Hmm, what do you mean on "ITS" update? Or were you meaning OTA update?
Lol. OTA.....
STILL breaking in the HTC keyboard.
Sent from my T-Mobile G2 using XDA App
pdxrealtor said:
Lol. OTA.....
STILL breaking in the HTC keyboard.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
LOL i figured that is what you meant...sad news though. I am on the OTA Update, and still having the issues.
Can anyone else weigh in?
crazedfan88 said:
LOL i figured that is what you meant...sad news though. I am on the OTA Update, and still having the issues.
Can anyone else weigh in?
Click to expand...
Click to collapse
Sorry, but BUMP
Is the screen protector that came with the phone still on? It covers up the front speaker, I'm sure you figured that out...
The ear speaker is not centered on the phone i seam to hear better with the left corner of the phone to my ear hope this helps you with your new phone
Sent from my T-Mobile G2 using XDA App
im on my 4rd replacement 2 days ago. 1st day after receiving it, it worked fine. However, after the OTA the next day i now experience the same problem with my 3rd hand set which is drop calls, data signal jumping from H to E alot and never stable. i dont know what else to do but to keep it for another few days and see what happen if it doesnt get better guest it be it for G2
KidHuyDiet said:
im on my 4rd replacement 2 days ago. 1st day after receiving it, it worked fine. However, after the OTA the next day i now experience the same problem with my 3rd hand set which is drop calls, data signal jumping from H to E alot and never stable. i dont know what else to do but to keep it for another few days and see what happen if it doesnt get better guest it be it for G2
Click to expand...
Click to collapse
I'm right there with you. I might try another replacement but I think I'm going to get the same thing. Going back to T-Mobile tomorrow and see how I feel.

I suddenly stopped receiving text messages.

I'm rooted, and on 1.8.3 I believe.
Everything was working out fantastic, and literally one hour to the other one I stopped receiving texts. I have everything backed up, and I'm wondering if I can just reset the phone without having to flash it back to stock settings.
Anybody have the same issue?
rAFTA! said:
I'm rooted, and on 1.8.3 I believe.
Everything was working out fantastic, and literally one hour to the other one I stopped receiving texts. I have everything backed up, and I'm wondering if I can just reset the phone without having to flash it back to stock settings.
Anybody have the same issue?
Click to expand...
Click to collapse
Are you running any call blockers? Also have you tried to pull the batter while the phone is on?
Yeah man, I took the battery out and rebooted the phone.
Called AT&T but they can't help at the moment because their system is down, etc. I kind of just want to go back to stock and update, etc. I'm just wondering if I can do that from my phone or not?
rAFTA! said:
Yeah man, I took the battery out and rebooted the phone.
Called AT&T but they can't help at the moment because their system is down, etc. I kind of just want to go back to stock and update, etc. I'm just wondering if I can do that from my phone or not?
Click to expand...
Click to collapse
Do you live in tx? Its apparently a tx outage across the board depending on your phone number mines been down for 12hrs
Sent from my MB860 using XDA Premium App
No ****? I do live in Texas haha. And mine has been down for 12 hours as well!
Thanks for clearing that up for me.
rAFTA! said:
No ****? I do live in Texas haha. And mine has been down for 12 hours as well!
Thanks for clearing that up for me.
Click to expand...
Click to collapse
Yea I went through the headache of flashing 1.26 than rerooting etc restoring called att and they said its a tx outage and should be back up in 24hrs to72hrs
Sent from my MB860 using XDA Premium App
I live in Los Angeles. Haven't received a SMS message since 1am yesterday. I can send SMS but can't receive them. I can send and receive MMS messages. I don't know of anyone else on AT&T out here that is having this issue.
SMS
It's in the midwest too, my daughter and all of her friends were up in arms on Facebook that they couldn't get/send texts last night.
My friend who lives in NC could not receive messages nor send them since the 5th of June until yesterday(he called AT&T and had it fixed) after he realized that the problem was not with his IPhone.
u sure u didnt freeze the messaging program with Ti back up ?
lsxrx7 said:
u sure u didnt freeze the messaging program with Ti back up ?
Click to expand...
Click to collapse
do people not read the thread before posting?
Same problem here in FL.
It affects some smartphones but not others. Some iPhones but not others. ATT has no TTF (time till fixed)

Does the Fascinate still suffer from Missed calls?

I am looking to get a Fascinate but im semi new to Smart Phones. Ive heard that the phone suffers from Missed calls all the time. Not sure if this is has been resolved or not but would like to know before grabbing one.
Mine does build date 9/10 Can repeat after 1 hour letting it sit Idle it will not ring
My sons build date of phone 3/11 I can not get his to miss calls
His is a great phone
At first I thought it was a software Only problem. But if that were tru than all phones would do it
My sons you can leave it sit unused over night and call it in the Moring and it rings
I can leave mine 1 hour and it will not ring
So I guess it depends on phone.Samsung is working to have fix released by end of month But you know how rumors go.
I paid 112.00 for a fascinate off eBay for my son and it was a great deal
Does not have the missed call bug
So if you get one make sure it is a newer build date
After moving to the ED09 radio my missed calls went away. Used it on ComRom 2.1 and now CM7.
I'm on ec09 & the latest cm7 & I still have it. Odined back to stock & took all the ota's to get back to ed04 & it was worse. Called vzw tier2 support & they gave me an option to go to a droidx2 or dinc2 because sending me another fassy probably wouldn't fix it. I've spent the last 3 days researching & visiting vzw stores to get a feel for what will work best for me. My point: it is a prevalent problem that spans more than one baseband or build or os platform.
Sent from my SCH-I500 using XDA Premium App
garywojdan81 said:
I'm on ec09 & the latest cm7 & I still have it. Odined back to stock & took all the ota's to get back to ed04 & it was worse. Called vzw tier2 support & they gave me an option to go to a droidx2 or dinc2 because sending me another fassy probably wouldn't fix it. I've spent the last 3 days researching & visiting vzw stores to get a feel for what will work best for me. My point: it is a prevalent problem that spans more than one baseband or build or os platform.
Sent from my SCH-I500 using XDA Premium App
Click to expand...
Click to collapse
Go to corporate store and ask about getting a Charge. They are doing that right now until they fix the missed call thing.
sfobrien said:
Go to corporate store and ask about getting a Charge. They are doing that right now until they fix the missed call thing.
Click to expand...
Click to collapse
Tried that at 2 different ones but it was a no-go because the tier2 tech didn't list it in the notes. The last one said they'd only do 3g to 3g or 4g to 4g swaps.
Sent from my SCH-I500 using XDA Premium App
I'm on the EC09 radio and I still get missed calls on occasion. It's really frustrating.
Um I've been getting a lot of missed calls and sms with EC09 a month ago but since I changed to ED04, I never had that problem. EC09 sucked ass for me.
I spoke to vzw today too and I'm getting a Droid incredible 2 sent in the next couple days. I will miss my fascinate but always nice to have something new.
Sent from my Miui Fascinate Glitched ML.
I've been having the missed call thing too for a few weeks now too. Should I flash back to stock and bring it to the store? What exactly do I tell them? Or should I call tech support?
Sent from my SCH-I500 using Tapatalk
putney1477 said:
I've been having the missed call thing too for a few weeks now too. Should I flash back to stock and bring it to the store? What exactly do I tell them? Or should I call tech support?
Sent from my SCH-I500 using Tapatalk
Click to expand...
Click to collapse
Haven't heard of the bringing it to the store option having much success, however you can call tech support and tell them about the missed call issue they should offer you a choice of some new phones. In that case yes you would have to reset it back to stock to send it back.
Taking it to the store was a huge waste of my time. The instore "tech support" (insert sarcasam here), suggested that the problem was to many apps installed...ya sure....
Called tech support and got offered the inc2 and x2, I suppose I could have pushed and tried for a charge but I wasn't feeling up to it. So I went with the inc2 since I've never tried an HTC phone and have heard of multiple issues with the x2.
Gonna miss my fascinate though.
Sent from my SCH-I500 using Tapatalk
jbatch said:
Taking it to the store was a huge waste of my time. The instore "tech support" (insert sarcasam here), suggested that the problem was to many apps installed...ya sure....
Called tech support and got offered the inc2 and x2, I suppose I could have pushed and tried for a charge but I wasn't feeling up to it. So I went with the inc2 since I've never tried an HTC phone and have heard of multiple issues with the x2.
Gonna miss my fascinate though.
Sent from my SCH-I500 using Tapatalk
Click to expand...
Click to collapse
Yeah don't you love how theybtry to blame apps and other things on the missed call issue. Especially when its a known issue. The tech person I spoke to.on the phone said my missed call issue was because I have google voice!?
Sent from my SCH-I500 using Tapatalk
I've had a few missed calls but they are on my Google Voice number so I'm not sure if I can blame the phone, but then again nobody calls me on my actual number so I'm going to have to pay closer attention. I just upgraded to a EC09 ROM so we shall see.
I actually got theM To swap me to a Droid charge. Niice and my boss won't chew my ass for missing his calls.
Sent from my Miui Fascinate Glitched ML.
sfobrien said:
After moving to the ED09 radio my missed calls went away. Used it on ComRom 2.1 and now CM7.
Click to expand...
Click to collapse
Where did you get ed09 from boss?
Sent from my I500 using XDA Premium App
Headcase8911 said:
Where did you get ed09 from boss?
Sent from my I500 using XDA Premium App
Click to expand...
Click to collapse
Here.
good day.
Well, this is annoying..I had the missed call problems like crazy...EA28 modem seemed to help..rarely had any..then the phones modem crapped out(no 3g)...called for a replacement..its my first replacement, so they refused to offer me a different model...
The "Like New" replacement they sent me is newer hardware version(11.something) and defiantly gets better speeds and stronger signal..But what bugs me is that I had to pay full retail price for a new fascinate in February since my old phone(a dump Samsung Rouge) crapped out on me and it was way before my upgrade came up...then I bought and 3000mah extended battery for $80...I originally tried to buy the "Certified pre-owned" Fascinate for $50 on their website, but they couldn't get it to go through, only if I were a new customer setting up a new account..so I bought the new model...now I am stuck with a Re-furbished phone...well -as long as it works properly...guess it works out regardless...as long as I don't start receiving missed calls..
putney1477 said:
Yeah don't you love how theybtry to blame apps and other things on the missed call issue. Especially when its a known issue. The tech person I spoke to.on the phone said my missed call issue was because I have google voice!?
Sent from my SCH-I500 using Tapatalk
Click to expand...
Click to collapse
I use Google Voice...(who can stand paying Verizon for their Visual Voice-mail crap)..
The only way I knew when the phone would be missing calls and was not reachable..is when Google Voice alerted me to new Voice-mails..I also have Google Voice set to send e-mail notifications to my home e-mail..I could also try calling out from the phone and it would just hang and not dial...definitely had some people mad at me for not "answering the phone" when I was supposed to be available..I was wondering what was taking them so long....so annoying when it happens and having to take the take to reboot and catch up...
I did try disabling Google Voice once..then they only way I knew the phone wasn't ringing is to check Google Voice on my laptop or e-mail...
Headcase8911 said:
Where did you get ed09 from boss?
Sent from my I500 using XDA Premium App
Click to expand...
Click to collapse
It's still EC09 (leak).
I haven't seen an ED09 come through yet.

no simultaneous phone and data?

Please forgive me I did a search on XDA here in the GS4 forums and on google and could not find any results with my issue, if i did miss it please point me in the right direction "after week getting little agitated".
I have the AT&T i337 32gb version, was rooted running stock last week, on Tuesday all of a sudden I lost the ability to talk on the phone and use data at the same time, which I have been doing for years with AT&T and worked fine on the GS4 the first month or so I had the phone. Odin back to stock multiple resets, APN restores etc... no go. Sooooo did the stupid thing and took the OTA update just to see if was SW issue, of course wast so no more ROM for me. woohoo... took phone to store they messed with for over an hour and couldn't figure it out as well advsd me to call in to tech support which they did stuff for an hour and they couldn't get it either, sent me a warranty replacement. Thank god it came with mdl so before even putting sim in rooted and disabled the OTA update feature. Well after getting new phone set up have the same problem. They have escalated the issue and im supposed to hear something back this evening, i am just curious if there is something i can have them look at on the back haul of things that could be messed up, also I have 2 other phones on my same plan and they are working fine with talking and data simultaneously. Any ideas I can try would be appreciated.
FYI I have loaded the KANGABEAN rom on my device and using it now, but the problem happens on a completely stock ROM, i very seriously doubt i have 2 bad devices in a row doing the excact same thing, ive been wrong before so its very possible just dont see it.
Any advice I would love to hear and try
Thanks
I do know they throttle data while on a call even though they advertise it... I uploaded photos of proof that they throttle and while on a call, data is nearly useless. This has been brought up a few times since I've joined xda in the last two years even when I had an iPhone.
Sent from my SAMSUNG-SGH-I337 using xda premium
Ahh they servers were different. Here's another pic of me on call on the same server as the second photo (Carlsbad). Download is barely usuable but upload froze and trying to do any data related task on the phone during a call just doesn't work. I guess my question would be is your data not working at all during a call? Try doing a speed test and report back.
Edit: didn't read your post thoroughly lol. If it stopped working all of a sudden maybe it's the towers but that wouldnt explain the other two phones working. Either way I just wanted to put my two cents in about them throttling. Sorry if I wasn't much help.
Sent from my SAMSUNG-SGH-I337 using xda premium
It has to be something with the towers around my work area... I have about hour commute to the area I work, I work mobile so drive multiple counties and it will work fine till I hit certain spot then nothing. Now just have to figure out how to get att to see it. Thanks for input
If there is anyone around the Kernersville, Walkertown NC area that could test and see if they have the same issue I would appreciate it, I know i cant be the only one
Sent from my GT-I9505G using xda premium

Kit Kat OTA users...

Hello All,
I've lurked for a fairly long time, however I have come forward from the darkness to share some problems brought to light from the KK OTA update.
It Sucks.
There is no way around this. It's laggy in every menu. When im typing anything out, whether its a text, or an email or even into a search bar Its always chopping and lagging behind a couple seconds. Its a pain to hit the home button to back out of apps or just go get out of something that stopped responding for no apparent reason.
Also, as a small business owner, It is imperative that i stay in communication with my employees and family at all time should anything arise.
The KK OTA has failed miserably in this function. I have had it happen almost everyday for the last month since i downloaded it and installed it on my device that there are periods of time in between me receiving messages and sync data(email, push notifications, etc) that can be quite long. I have noticed that sometimes i just plain don't get my text messages for hours at a time. I'm a hard-working, geeky, IT guy 100% of the time, but Im a father first. Its not okay for me to not hear back from people regardless of what the situation is, and then I step out for air at night and go for a cruise, and then all of my texts and push data suddenly hit my phone all at once, sometimes anywhere from 3-6 Hours later!!!!
Its not my reception. I have a full 5 bars at my residence and at least 4 everywhere else in town, and average speeds of 45 Down and 30Up. My brother and girlfriend also have Note 3s and experience the same and even some different issues. My girlfriend's note 3 cant stay charged longer than 6 hours. even with the phone having all the apps closed and RAM cleared and the phone in complete Airplane mode. Its gotten to the point where she always has her charger with her! We feel like iPhone users! We've gone as far as to buy 3 extended batteries and everybody gets to keep one as a spare. Often times i have 2 spares in my backpack and I swap batteries once a day. My brother has had issues with his keyboard failing to work at all and requiring an actual reboot of the device and yesterday he called me to tell me that his speaker stopped working and after 3 reboots the speaker was functioning normally again. What causes this?
To sum it up, I knew there was only one way to remedy this situation and I was dreading it. I had to call Verizon. I had to tell them that the OTA update had made my phone worthless and unusable. It was an even further long shot, but i had to request and demand a replacement Note 3 with Jellybean on it and NOT KIT KAT.
The phone was overnighted yesterday and it arrived this morning. It came with Jellybean. Flicking through the menus and settings I had forgotten what the speed had felt like. Crisp, concise and without the slightest hesitation. The main purpose of this replacement on JB was so that it could be rooted and the stock apps could be frozen through TiBu and a nice aftermarket ROM could be installed. And that's just what I'll do. I've kept my Sim in my old phone and made sure WiFi stays off on the new one until the old one is backed up and Im ready to root the new one. I cant take anymore chances with these stupid OTAs
Briefly after i had taken the OTA, I had attempted to use Kingo and vRoot(I had been out of the phone mod/root scene for a while) To my surprise it didnt work. Then i realized the boot loaders had changed and were blacklisted and there was no going back.
I've been stalking all of the similar "4.4.2 root method? threads for the last few weeks and all of the responses led me to this obvious conclusion.
Lesson Learned. READ XDA BEFORE TAKING OTAs.
Note 3 junk now.
My Note 3 after OTA:
1 in 30 chance of not seeing "mobile network not available"- and actually making a phone call.
Random reboots
Short battery life
Hot
Crappy visual voicemail trial hard to disable
Overall, my Note 3 which ran perfectly before the update, is junk now.
VZW only has one answer- refurb.
How's about a fix!
I with you. Was so excited about the update until i got it. Phone havent been the same since. I have to hit airplane mode about 10 times a day to get 4g back. The phone button just hangs and take forever to respone. The whole phone now is very slow. I calling verizon when i get a day off. Really thinking about ditching samsung altogether. Their not what they use to be
Sent from my SM-N900V using XDA Free mobile app
droidfreak02 said:
I with you. Was so excited about the update until i got it. Phone havent been the same since. I have to hit airplane mode about 10 times a day to get 4g back. The phone button just hangs and take forever to respone. The whole phone now is very slow. I calling verizon when i get a day off. Really thinking about ditching samsung altogether. Their not what they use to be
Sent from my SM-N900V using XDA Free mobile app
Click to expand...
Click to collapse
I know Samsung can do better than what they're doing right now. But the simple fact that Verizon was 2 months late to the KitKat party with a ****ty OTA to boot makes my blood boil. Currently running Hyperdrive Rom and I have not regrets.
:laugh:
So any suggestions? Really don't want a refurb if possible for their screw up but i need a phone that works. The guy at the vzw store did tell me a fix was in the works Just wait?
charge1 said:
So any suggestions? Really don't want a refurb if possible for their screw up but i need a phone that works. The guy at the vzw store did tell me a fix was in the works Just wait?
Click to expand...
Click to collapse
Hey guys, I experienced many of these issues as well but have since resolved them.
First, any auto killers that you are running will lag the system big time! I dont know the technicals of why this happens but I experimented on my phone and it happens. SO AVOID AUTO KILLER APPS.
Second, this is in addition to the above suggestion. If you still have problems, a clean re-install might solve it. You can simply use kies or the verizon upgrade app which you can download with a little google search. Repair the installation or install clean (even better) to clear these issues up.
Again, I don't know the technicals but this worked for me after a good amount of experimentation and it's working fine until a root is available.
Best of luck!

Categories

Resources