Database Users

AT&T warranty

So today I was stupid, set my phone down, and it fell through the crack of the bench -.-. I will pay for it, but can AT&T fix it or should I contact Samsung? Ugh
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wttisme said:
What happened to it, cracked screen? You could call up AT&T and see what they could do for you. I know the insurance deductible is $200. Not sure what Samsung would charge.
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This sounds silly, but yes it did crack but only on the button like it isn't really noticeable from afar, but this kind of thing bothers me unfortunately.

HiTideBlastoise said:
So today I was stupid, set my phone down, and it fell through the crack of the bench -.-. I will pay for it, but can AT&T fix it or should I contact Samsung? Ugh
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ATT warranty doesn't cover accidental. If you have insurance contact assurion at phoneclaim.com and the deductible is $200. Samsung will have you send it in and assess the damage, call you with a quote, fix it in about 5-7 days and send it back. Don't know the price though.

Thanks, does any one know how much Samsung would charge
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HiTideBlastoise said:
Thanks, does any one know how much Samsung would charge
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Also, if it is possible, I know the phone is new, is there an other repair service available? Thanks for everyone's help!

So today I called Samsung and it costs 169.99 to get fixed. I called another repair service(MobileTechVideos) and once repairing the glass becomes available it will be 100.00, I know for sure it is the glass because the touch screen is fine and the scratch/crack is more unfeelable.
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[Q] My amoled cracked. Any Suggestions on what i should do.

I can't believe it happened to me but my amoled underneath the screen cracked while it was in its case. It cracked while I was getting into my truck.
How did others get theirs fixed? I have it insured by AT&T but it will cost another 200$ I only bought this a little over a month ago. Any other cheaper alternatives besides trying to fix it myself?
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avilachris said:
I can't believe it happened to me but my amoled underneath the screen cracked while it was in its case. It cracked while I was getting into my truck.
How did others get theirs fixed? I have it insured by AT&T but it will cost another 200$ I only bought this a little over a month ago. Any other cheaper alternatives besides trying to fix it myself?
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from the reports i've been hearing, fixing it yourself is actually more expensive, the $200 charge is cheaper then what the amoled is worth.

I would call samsung for just warranty repair. If internal is damaged but external has no sign of damage, they usually honor the warranty.
This is what I did, I called for warranty repair, they wanted the description of damage. It was pretty much as same as OP problem. They wanted me to send pictures via email both on and off screen. I guess they wanted to see if the glass was undamaged. After few email exchanges, they honored the warranty repair.
I always be blunt and frank with them but try not to be a ****. If you show respect and tell truth, they will be nice to you too.
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sharpehenry said:
I would call samsung for just warranty repair. If internal is damaged but external has no sign of damage, they usually honor the warranty.
This is what I did, I called for warranty repair, they wanted the description of damage. It was pretty much as same as OP problem. They wanted me to send pictures via email both on and off screen. I guess they wanted to see if the glass was undamaged. After few email exchanges, they honored the warranty repair.
I always be blunt and frank with them but try not to be a ****. If you show respect and tell truth, they will be nice to you too.
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Did it cost you anything? For warranty repair I would just call the Samsung repair number?
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avilachris said:
Did it cost you anything? For warranty repair I would just call the Samsung repair number?
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I didn't pay any. Make sure you tell them external has no indication of any damages. Just keep teeling them that. Tell them digitizer/oled started making weird lines.
AT&T also has 1 year warranty as well so I would try both. But I always get better result straight through manufacturer than carriers.
I hope this helps and good luck.
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sharpehenry said:
I didn't pay any. Make sure you tell them external has no indication of any damages. Just keep teeling them that. Tell them digitizer/oled started making weird lines.
AT&T also has 1 year warranty as well so I would try both. But I always get better result straight through manufacturer than carriers.
I hope this helps and good luck.
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Thank you. I really appreciate it. One more question. Was your screen working at all? Cause 3/4 of mine is just black
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avilachris said:
Thank you. I really appreciate it. One more question. Was your screen working at all? Cause 3/4 of mine is just black
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Yes. It was still working. But spider web like internal crack was very painful to view through.
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Just broke my nexus 4. now what?

I just dropped my nexus 4 and BOOM! Screen cracked, won't recognize my touch.
1st step: Google play is out of nexus 4.
2nd step: replacement screens are almost $300.
I'm on t-mobile.. what's next for me? I LOVED the nexus 4. Really, I had dreams about how great this phone was.

Wait for nexus 5
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Yea or hit CL and buy another one for $200
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has any speculated the cost of the nexus 5 yet?

seangeezy12 said:
Yea or hit CL and buy another one for $200
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Another option is to send it in to LG in Texas for repair. They charged me $146 delivered to replace a N4 cracked screen.

overtheair said:
Another option is to send it in to LG in Texas for repair. They charged me $146 delivered to replace a N4 cracked screen.
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That's a great option. Do you have a phone number or contact name?

arsenik13 said:
That's a great option. Do you have a phone number or contact name?
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LG Wireless USA repair center is in Ft Worth TX. 800-793-8896. Good luck.

Nexus 5 wd b frm 300$-350$
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or just look at swappa you can find them at a decent price. like this one
http://swappa.com/listing/CJJ166/view

OEM screen replacements on eBay $128 shipped
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I picked up a note 3 its horrible somebody kill me please. Why did my nexus had to die. All I can do is wait for the nexus 5
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yeah it,s time for nexus5
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kepapas said:
I picked up a note 3 its horrible somebody kill me please. Why did my nexus had to die. All I can do is wait for the nexus 5
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It's that bad Lol
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I'm in depression today. I still can't believe I dropped the nexus 4 and it broke. My only hope is to wait for the nexus 5. I'm not making the mistake of getting a note 3 or a s4. For now I'm using a $30 flip phone. I feel like it's 2001 again.

Don't be too depressed, some people don't have clean water to drink and make only 1USD from a full day of work.
You can get a screen assembly for $108 on ebay and replace it yourself, or give the broken phone to me for free, I could make use of it.
If you don't want to repeat the same mistake, buy a case or tempered glass screen protector next time.

How did you go from broken phone to Dysentery water? You have a sick mind my friend.

Cracked digitizer

So today I flipped open my case and my digitizer was cracked on my less than 2 week old N7. Won't let me unlock or anything. I have not dropped or otherwise damaged it. Has this happend to anyone else? Manufacturing defect? I also noticed last night that on black screens there were some red splotches. I'm just afraid if I try to get it replaced they will say physical damage have a nice day.
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Quick pic with it out of the case.
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tricky1 said:
Quick pic with it out of the case.
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I believe it and no have not heard of this happening. If it was a drop, there would be a clear dent or shatter marking on that line before it splits into two. Just talk to google or where-ever you bought it from and try to keep calm. When glass breaks, it shatters and not produce hairline breaks like that.

get it replaced for free.

tricky1 said:
Quick pic with it out of the case.
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Looks like a heat crack.
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Andrew149 said:
Looks like a heat crack.
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yup either that or a crack form pressure like sitting on it or having it in the back pocket and forgetting about it.
that's not a defect. it just doesn't crack on its own.

I couldn't find my tablet. Looked high an low. Sat down on the sofa and found it. My screen is worse than your picture but is the same result. No way to unlock the screen or anything. She is busted.
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AnarchoXen said:
I couldn't find my tablet. Looked high an low. Sat down on the sofa and found it. My screen is worse than your picture but is the same result. No way to unlock the screen or anything. She is busted.
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Did you sit down on it hard? Is it a very stiff sofa?

DonMigs85 said:
Did you sit down on it hard? Is it a very stiff sofa?
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The tablet had slipped down the back of the sofa between the seat cushion and the back of the sofa. I sat down and it must have squished it. The cushions are super soft and I'm still not 100% sure it happened.
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AnarchoXen said:
I couldn't find my tablet. Looked high an low. Sat down on the sofa and found it. My screen is worse than your picture but is the same result. No way to unlock the screen or anything. She is busted.
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lol did u went and got a new one? cause it said "sent from my nexus 7". just wondering lol.

pham818 said:
lol did u went and got a new one? cause it said "sent from my nexus 7". just wondering lol.
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I bought a 32gb the same day and had it sent overnight. I learned an expensive lesson to be more careful. Flo isn't as tough as my SGSIII. These screens seem soft.
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AnarchoXen said:
I bought a 32gb the same day and had it sent overnight. I learned an expensive lesson to be more careful. Flo isn't as tough as my SGSIII. These screens seem soft.
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ahaha, nice!!

is Asus charging you to repair that device?

The nexus 7 has a very weak glass.
Mine got hairline crack from twisting.
Most drop test videos show it breaks on the first drop.
I have replaced first unit, waiting until local repair guy can get parts from his usual source to get first one fixed. May try contacting google/Asus about a repair but have not done that yet.
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If you bought it with a credit card you may have coverage. Many of the premium cards come with 90 day replacement insurance.
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Bezel crack

Today I notices a crack under the Spen on the silver bezel, I immediately started searching forums, I'm 100%sure that I haven't dropped my device, I take care of it like baby, what's wrong with it ? anyone has that problem ?
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Welcome to the club ☺
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juliano76 said:
Welcome to the club ☺
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what can I do ? should I bring to service center ? I live in Georgia, need your opinion guys...
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If you actually care enough and have warranty you could always send it in.
Me personally if that was me I would just wait for the Note 4 to come out in 3 months.

Arbiter7 said:
If you actually care enough and have warranty you could always send it in.
Me personally if that was me I would just wait for the Note 4 to come out in 3 months.
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Yes but my warranty is now void don't know what to do, should I bring or not... As I said I live in Georgia and here is not an official Samsung
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bekasulaberidze said:
Yes but my warranty is now void don't know what to do, should I bring or not... As I said I live in Georgia and here is not an official Samsung
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Are you sure it's void? There is a manufacturer warranty of 1 year and the Note 3 hasn't been out for a full year yet and if there isn't a nearby Samsung store you can always just mail it but expect to wait 3-4 for weeks for a new Note 3.
Your probably just better off waiting for the Note 4 to come out since it isn't really a serious problem, you could always cover it with a case too.

Arbiter7 said:
Are you sure it's void? There is a manufacturer warranty of 1 year and the Note 3 hasn't been out for a full year yet and if there isn't a nearby Samsung store you can always just mail it but expect to wait 3-4 for weeks for a new Note 3.
Your probably just better off waiting for the Note 4 to come out since it isn't really a serious problem, you could always cover it with a case too.
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I have rooted my phone and I mean knox warranty, as I said I live in Georgia (Europe) and I don't know, now I only need your opinion here is not official Samsung...
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same issue. I take care of my N3 like an egg and still the bezel got the hairline crack. I bought some slickwraps crabon fiber and now its covered.

I read your thread and decided to check mine. It looks like there's a thin line right above the spen. But it's so straight it actually looks like a seam and like it belongs there.
I'm not freaking out about it. I take good care of my Note, but you're never going to keep it perfect.
My suggestion to OP, just roll with it bro.

Techngro said:
I read your thread and decided to check mine. It looks like there's a thin line right above the spen. But it's so straight it actually looks like a seam and like it belongs there.
I'm not freaking out about it. I take good care of my Note, but you're never going to keep it perfect.
My suggestion to OP, just roll with it bro.
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thank you bro for your opinion, I take care my note like a baby and every technic lover wants perfect phone, yes I wouldn't take care if I drop my phone, but actually I don't know how this scratch appears and one thing, when it vibrates it has horrible sound, I think that if I bring to service center I have not got any chances...
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If a hardware manufacturer can void a warranty for physical external faults all because of the software you use. Sounds to me that your countries laws need a little poking.
Here in Australia, root or no root, we would get it repaired under warranty.
Actually, talking about bezel, my bezel developed a crack under the volume rocker, never dropped and always in a case, my Note should be perfect, but it appears the mechanical use of the volume control has somehow damaged the bezel. Poor design? I know my local retailer will get it fixed (they told me they will), I just don't want to be without my phone for 2 weeks, will get my spare Note1 (loaned out) back soon and then the Note3 can go to the doctors.

Nianfur said:
If a hardware manufacturer can void a warranty for physical external faults all because of the software you use. Sounds to me that your countries laws need a little poking.
Here in Australia, root or no root, we would get it repaired under warranty.
Actually, talking about bezel, my bezel developed a crack under the volume rocker, never dropped and always in a case, my Note should be perfect, but it appears the mechanical use of the volume control has somehow damaged the bezel. Poor design? I know my local retailer will get it fixed (they told me they will), I just don't want to be without my phone for 2 weeks, will get my spare Note1 (loaned out) back soon and then the Note3 can go to the doctors.
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Well I must try and bring to service center, thank you very much guys for helpful answers from a little country Georgia.
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I've kept my Note 3 in great condition too, but there's a massive crack above the s pen on mine too.
I tried to get an s3 I had with a crack repaired and they told me they can't cover it because it's physical damage. Considering I'm rooted I can't be bothered to take them to small claims court over it. Although I should...
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SirCanealot said:
I've kept my Note 3 in great condition too, but there's a massive crack above the s pen on mine too.
I tried to get an s3 I had with a crack repaired and they told me they can't cover it because it's physical damage. Considering I'm rooted I can't be bothered to take them to small claims court over it. Although I should...
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I'm going to service center tomorrow and I'll use directive 1999/44/CE and fsfe... yes it is physical damage not caused by me
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