So today I was stupid, set my phone down, and it fell through the crack of the bench -.-. I will pay for it, but can AT&T fix it or should I contact Samsung? Ugh
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
delete
wttisme said:
What happened to it, cracked screen? You could call up AT&T and see what they could do for you. I know the insurance deductible is $200. Not sure what Samsung would charge.
Click to expand...
Click to collapse
This sounds silly, but yes it did crack but only on the button like it isn't really noticeable from afar, but this kind of thing bothers me unfortunately.
HiTideBlastoise said:
So today I was stupid, set my phone down, and it fell through the crack of the bench -.-. I will pay for it, but can AT&T fix it or should I contact Samsung? Ugh
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
ATT warranty doesn't cover accidental. If you have insurance contact assurion at phoneclaim.com and the deductible is $200. Samsung will have you send it in and assess the damage, call you with a quote, fix it in about 5-7 days and send it back. Don't know the price though.
Thanks, does any one know how much Samsung would charge
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
HiTideBlastoise said:
Thanks, does any one know how much Samsung would charge
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
Also, if it is possible, I know the phone is new, is there an other repair service available? Thanks for everyone's help!
So today I called Samsung and it costs 169.99 to get fixed. I called another repair service(MobileTechVideos) and once repairing the glass becomes available it will be 100.00, I know for sure it is the glass because the touch screen is fine and the scratch/crack is more unfeelable.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Related
Just got the news...cracked screens aren't covered free of charge anymore
Sent from my PC36100 using XDA App
kixcastillo77 said:
Just got the news...cracked screens aren't covered free of charge anymore
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
NO WAY! WHAT? OH MY GOD! That is so old...
Really?? We had been covering cracked screens free with replacement or repair at our store. As of today we don't though.
Sent from my PC36100 using XDA App
Yeah a buddy of mine just went through this with Sprint a week or so ago. Bummer though.
Not covered if you have the accidental damage or whatever sprint calls it coverage? Or you're saying you have to go through assurion and pay $100?
Can I still get mine fixed without insurance for $35?
Well now every cracked screen has to be replaced through insurance claim with $100 deductible. Pretty much back to how things used to be.
Sent from my PC36100 using XDA App
Hmm... Wonder what sprint is going to do with all the surplus of screens in inventory... Were they losing too much $$ on these repairs?
If you have the right tools (wedges and torx bits), how difficult is it to swap a screen out?
gpz1100 said:
Hmm... Wonder what sprint is going to do with all the surplus of screens in inventory... Were they losing too much $$ on these repairs?
If you have the right tools (wedges and torx bits), how difficult is it to swap a screen out?
Click to expand...
Click to collapse
Its fairly easy. Three or four minutes at the most
Sent from my PC36100 using XDA App
I'm not really sure I believe this until Sprint says so. That was one of the big points of the warranty change a few months ago, I doubt they would change it back this quick.
akarol said:
NO WAY! WHAT? OH MY GOD! That is so old...
Click to expand...
Click to collapse
You're kinda lame
kixcastillo77 said:
Its fairly easy. Three or four minutes at the most
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Yea but how much does the screen cost Sprint and does the $35 we pay offset that cost? That is the real question.
delete.......
Id post you the proof but im pretty sure ill get in trouble lol
Sent from my PC36100 using XDA App
When compusa was around, we charged $25-50 to install memory. Took long to get the machine unpackaged than to pop the memory in... Labor is labor...
Someone should do a diy on screen replacement
Sent from the Evo 4G
mbaseball3 said:
Someone should do a diy on screen replacement
Sent from the Evo 4G
Click to expand...
Click to collapse
If you have the screen its really easy...just four t4 screws outside and one small phillips inside.
Sent from my PC36100 using XDA App
http://www.amazon.com/HTC-Evo-Replacement-LCD-Screen/dp/tech-data/B00427SHXO
Wonder if this includes the digitizer too...
gpz1100 said:
http://www.amazon.com/HTC-Evo-Replacement-LCD-Screen/dp/tech-data/B00427SHXO
Wonder if this includes the digitizer too...
Click to expand...
Click to collapse
Nope it doesn't. Right under it it'll tell you better together buy this with digitizer for 70 lol
Sent from my PC36100 using XDA App
I just had a Evo replaced 2 days ago due to a cracked screen. There was no insurance on the line. They charged me 35$ and handed me a new phone. This was in Southern Indiana. Whole process took about 15 minutes at a corporate store.
Edit: Sorry still working on my reading comprehension. Missed the FREE part.
Hey guys... I'm rooted but my charging port happen to break... Should I unroot my evo before taking it in for insurance replacement? I was thinking of just dropping it in water? What should I do?
Sent from my PC36100 using XDA Premium App
Yes you should unroot just to be smart about it.
Why would you drop it in water?
So you have to pay the $100 deductible?!?
Either way I think I will pay the 100 dollars... I don't believe I have factory warranty....
Sent from my PC36100 using XDA Premium App
towncop1978 said:
Either way I think I will pay the 100 dollars... I don't believe I have factory warranty....
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
You pay the $8 a month right?
That covers manufacturer defects.
Unless they see physical damage, they will cover it.
towncop1978 said:
Hey guys... I'm rooted but my charging port happen to break... Should I unroot my evo before taking it in for insurance replacement? I was thinking of just dropping it in water? What should I do?
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
If you did not physically break the soldering pads off of the board then a sprint repair center will replace your phone for free. If you did then they will tell you to file a claim.
Sent from my PC36100 using XDA Premium App
it's not a short term fix, but buy an external charger with a couple of extra batteries from China for $20. It will take a few weeks to get, but I never charge my phone, just switch batteries.
I do pay the insurance fee a month.... Now I'm looking to see where I can find the link to unroot my phone.... does anyone have it handy.... I used unrevoked... I think that was the name of it....
Sent from my PC36100 using XDA Premium App
towncop1978 said:
I do pay the insurance fee a month.... Now I'm looking to see where I can find the link to unroot my phone.... does anyone have it handy.... I used unrevoked... I think that was the name of it....
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=780141
I believe they broke off because I feel the plug move within the port itself...
Sent from my PC36100 using XDA Premium App
Thanks matty... I will try this tonight when I get home... Hope it works.....
Sent from my PC36100 using XDA Premium App
Can't you just open the phone and carefully solder the charging port back on? It should not be too difficult and you'll save a lot of time.
iwin2000 said:
Can't you just open the phone and carefully solder the charging port back on? It should not be too difficult and you'll save a lot of time.
Click to expand...
Click to collapse
It's not that easy with the tiny boards on cell phones. You would have to be an expert at soldering and have specialized soldering equipment.
Charging port broke on mine also... Called Sprint to ask to replace it. You need to be stern when talking with the rep, this is a known defect of the EVO. And they will replace it at no charge as they did for me. I unrooted and had a replacement within 3 days. Hope this helps.
Sent from my PC36100 using XDA App
Sprint changed their service thing, They will service rooted phones.
Just don't expect them to still be rooted.
Source: http://forum.xda-developers.com/showthread.php?t=1184290
Ophois said:
Sprint changed their service thing, They will service rooted phones.
Click to expand...
Click to collapse
Unfortunately everyone's experience varies based on the store...even since the policy change.
Since unrooting takes only a few minutes its worth doing.
towncop1978 said:
I believe they broke off because I feel the plug move within the port itself...
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
The port will move reguardless of which condition your port is in. The only way to know for sure is to open up the phone. Which a sprint repair center will do for free for you since you have tep.
Sent from my PC36100 using XDA Premium App
When I had my evo I had the same problem I called it in and had them send me one.
Sent from my Nexus S 4G using XDA Premium App
I returned 2 phones to a repair center and all I did was flash a rooted stock rom and they replaced two phones due to a charging port no questions asked
My charging port broke, unfortunately my battery was so low I couldn't unroot. Luckily the guy at the sprint store was nice enough to work with me on it anyway and replaced free. He said that they weren't supposed to repair rooted HTC phones (for whatever reason). So hope that you're able to unroot and avoid the hassle.
My charging port also broke. So I took it to my local sprint store and they told me to return it to stock condition and come back. So I hopped on xda and downloaded a couple of things and unrooted it right in front of him on the spot.
I suspected the guy behind the counter didn't mind too much since he was showing me his rooted EVO running CM7. I should have my new phone in a couple of days.
Sent from my PC36100 using XDA App
You guys know how much Sprint replacing our Epic4Gs for w/ insurance these days? $100?
Also, you think they'd let me switch phones instead? I'm trying to wait out thus galaxy S3 but my severely cracked screen is bothering me.
Sent from my SPH-D700 using XDA
Yep replacement will be 100
And its a maybe depending on your rep... but most likely no.
Sent from my SPH-D710 using Tapatalk
Gotta love bestbuy. Free replacements all day.
Sent from my SPH-D700 using xda premium
I dont get how you end out paying that much. Ive only had to pay $35 for a replacement and i didnt have a warranty or anything.
Sent from my Galaxy Tab 10.1
|| Acer || said:
I dont get how you end out paying that much. Ive only had to pay $35 for a replacement and i didnt have a warranty or anything.
Sent from my Galaxy Tab 10.1
Click to expand...
Click to collapse
OP has a cracked screen - that and water damage takes deductible to $100 with asurion. If the phone (ie a replacement) is still under its 1 year warranty, and doesn't have one of the above 2 issues then Asurion will swap it for free.
My space bar is split down the middle (still works just annoying), my battery won't hold a charge, every now and then while charging several battery widgets showed the batter charged but loosing power, one of those 3 triangle things (where the battery is, the part that touches the gold squares on the batter) is bent.
Will I have to pay $100 or can I get a new epic free? I had this phone since February 2011 (or 2010 I forget but it was the february after the phone came out)
Sent from my SPH-D700 using Tapatalk
Take a pick and press in on one of the ext antenna port. This will kill you signal and they will say hardware and replace it for $35. If you have water or broken screen, no luckat all. Simple.
Sent from my SPH-P100
XtaC318 said:
Gotta love bestbuy. Free replacements all day.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
They wouldn't replace mine when I lost it. Signed up for Sprint insurance and now it's only $100.
Its a waste of a $100. Hopefully the Nexus comes out at a good price.
Quicksand Jesus said:
They wouldn't replace mine when I lost it. Signed up for Sprint insurance and now it's only $100.
Click to expand...
Click to collapse
They don't replace lost phones that's why we never used bestbuy
Sent from my SPH-D700 using xda premium
Fire n mage said:
They don't replace lost phones that's why we never used bestbuy
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Or that's why you be responsible and don't misplace your phone.
Sent from my SPH-D700 using xda premium
Just dropped my phone and cracked the screen. Should I file for a replacement or get one off of eBay?
younggangsta_s said:
Just dropped my phone and cracked the screen. Should I file for a replacement or get one off of eBay?
Click to expand...
Click to collapse
Almost the same money in all ways. If you didnt brake the screen and just the glass, youll prob break it trying to replace it. Also it wont feed the same after you get it that far apart. I would say Ebay and switch the board out. Insurance if you got it. Like I said tho, about the same money. Global Direct is the best place for parts. A few bucks higher than ebay but 100% genuine and will have the adhesive made for it. PM me if you need a price, they hide them.
Sent from my SPH-P100 using Tapatalk 2
I can't believe it happened to me but my amoled underneath the screen cracked while it was in its case. It cracked while I was getting into my truck.
How did others get theirs fixed? I have it insured by AT&T but it will cost another 200$ I only bought this a little over a month ago. Any other cheaper alternatives besides trying to fix it myself?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
avilachris said:
I can't believe it happened to me but my amoled underneath the screen cracked while it was in its case. It cracked while I was getting into my truck.
How did others get theirs fixed? I have it insured by AT&T but it will cost another 200$ I only bought this a little over a month ago. Any other cheaper alternatives besides trying to fix it myself?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
from the reports i've been hearing, fixing it yourself is actually more expensive, the $200 charge is cheaper then what the amoled is worth.
I would call samsung for just warranty repair. If internal is damaged but external has no sign of damage, they usually honor the warranty.
This is what I did, I called for warranty repair, they wanted the description of damage. It was pretty much as same as OP problem. They wanted me to send pictures via email both on and off screen. I guess they wanted to see if the glass was undamaged. After few email exchanges, they honored the warranty repair.
I always be blunt and frank with them but try not to be a ****. If you show respect and tell truth, they will be nice to you too.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
sharpehenry said:
I would call samsung for just warranty repair. If internal is damaged but external has no sign of damage, they usually honor the warranty.
This is what I did, I called for warranty repair, they wanted the description of damage. It was pretty much as same as OP problem. They wanted me to send pictures via email both on and off screen. I guess they wanted to see if the glass was undamaged. After few email exchanges, they honored the warranty repair.
I always be blunt and frank with them but try not to be a ****. If you show respect and tell truth, they will be nice to you too.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
Did it cost you anything? For warranty repair I would just call the Samsung repair number?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
avilachris said:
Did it cost you anything? For warranty repair I would just call the Samsung repair number?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
I didn't pay any. Make sure you tell them external has no indication of any damages. Just keep teeling them that. Tell them digitizer/oled started making weird lines.
AT&T also has 1 year warranty as well so I would try both. But I always get better result straight through manufacturer than carriers.
I hope this helps and good luck.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
sharpehenry said:
I didn't pay any. Make sure you tell them external has no indication of any damages. Just keep teeling them that. Tell them digitizer/oled started making weird lines.
AT&T also has 1 year warranty as well so I would try both. But I always get better result straight through manufacturer than carriers.
I hope this helps and good luck.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
Thank you. I really appreciate it. One more question. Was your screen working at all? Cause 3/4 of mine is just black
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
avilachris said:
Thank you. I really appreciate it. One more question. Was your screen working at all? Cause 3/4 of mine is just black
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
Yes. It was still working. But spider web like internal crack was very painful to view through.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Just noticed that if i put my finger on my camera and move it, the whole camera moves and even makes a clicking noise. Is this normal and if not is there anyway to tighten it up? It's more noticeable with back cover off.
Sent from my Galaxy S4
Take it back
Sent from my GT-I9505G using Tapatalk 4 Beta
I can't. I've had it more than 14 days and I've already swapped once.
Sent from my Galaxy S4
My only option is to have Verizon send me a refurbished phone. Do you think I should? The lady at the Verizon store said that since the s4 just came out that the refurbished phone would probably be brand new. Should I take the risk? I mean, if they sent me a refurbished one and it was scratched etc I'd send it back and tell them send me a different one. Wouldn't send them my original s4 until I made sure I was happy with the refurbished one.
Sent from my Galaxy S4
bad device...exchange time. you have to call verizon for the exchange, they will do it, you will not have to send your device back until they send you one, and it should have a return sticker to return it.
all is well...umm at least that is what tmo and att does.
good luck.
Honestly I just want to sell this s4 and get the HTC One when the comes to Verizon. This is my 2nd s4. The other one had lag and heat issues now this one has a loose camera. Never gong to buy a Samsung device again..
Sent from my Galaxy S4
Still unsure on what to do. Here's a video of my camera wobble.
https://www.youtube.com/watch?v=VvSZUT1itgg&feature=youtube_gdata_player
Sent from my Galaxy S4
Chadly said:
Still unsure on what to do. Here's a video of my camera wobble.
https://www.youtube.com/watch?v=VvSZUT1itgg&feature=youtube_gdata_player
Sent from my Galaxy S4
Click to expand...
Click to collapse
Please, no more videos
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Stfu
Sent from my Galaxy S4
Chadly said:
Stfu
Sent from my Galaxy S4
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I957 using xda app-developers app
I'm trying to figure out a way to fix this dude...
Sent from my Galaxy S4
Superglue my friend. Our duct tape. Those are my go tos
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Yeah, could probably open the phone up and put some glue. Apparently the movement is normal bcuz I've talked to some other people who have it. Not like the camera is screwed down or anything its just sort of sitting on this square thing.
Sent from my Galaxy S4
jd1639 said:
Please, no more videos
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Click to expand...
Click to collapse
How about you not be a jerk and get out of thread if you can't contribute
@op If your on AT&T call your local store your covered by a one year manufacture warranty. The vibration motor in phone became loose and stopped working I went to the warranty exchange place and got a brand new S4. Do it before you sell it so you get more value
LeKtRiCzzz said:
How about you not be a jerk and get out of thread if you can't contribute
@op If your on AT&T call your local store your covered by a one year manufacture warranty. The vibration motor in phone became loose and stopped working I went to the warranty exchange place and got a brand new S4. Do it before you sell it so you get more value
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I957 using xda app-developers app
LeKtRiCzzz said:
How about you not be a jerk and get out of thread if you can't contribute
@op If your on AT&T call your local store your covered by a one year manufacture warranty. The vibration motor in phone became loose and stopped working I went to the warranty exchange place and got a brand new S4. Do it before you sell it so you get more value
Click to expand...
Click to collapse
I'm gonna concur with this you. Because the S4 is so new, they don't have refurbished phones yet. Since you're on Verizon, I'm gonna assume its the same because they haven't had the S4 as long. I don't have this issue, so I would think that its just a defect.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
lathamc said:
I'm gonna concur with this you. Because the S4 is so new, they don't have refurbished phones yet. Since you're on Verizon, I'm gonna assume its the same because they haven't had the S4 as long. I don't have this issue, so I would think that its just a defect.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Click to expand...
Click to collapse
Yeah I asked this if it would be a refurbished phone or a new one and they keep telling me definitely refurbished..
Sent from my Galaxy S4
Chadly said:
Yeah I asked this if it would be a refurbished phone or a new one and they keep telling me definitely refurbished..
Sent from my Galaxy S4
Click to expand...
Click to collapse
I'd ask to speak with a supervisor, or go to a store. Explain to them that this is brand new, and that you will not accept a refurbished device. It works best if you rant
Lol already tried that.
Sent from my Galaxy S4
I'm going tomorrow because now somehow my volume button has been pushed and its constantly pressing the volume down so now I'm stuck in freaking safe mode
Sent from my SGH-I337 using xda app-developers app