[Q] Quick Glance Feature - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

Hey guys, Just picked up my Note 3 a few weeks ago and everything seemed to be working great. Now when waving my hand over the screen while it is black to get the quick glance to work it starts to bring it up then flashes to my lock screen. Starting to drive me crazy. Has anyone seen this before? Only thing i have done was i added a tempered glass screen protector to the front, but shouldn't affect that because it does not cover the sensor. Im going to try a factory restore in a few weeks, but would like to not have to go that for. Any help is greatly appreciated. Thanks.

mverzal said:
Hey guys, Just picked up my Note 3 a few weeks ago and everything seemed to be working great. Now when waving my hand over the screen while it is black to get the quick glance to work it starts to bring it up then flashes to my lock screen. Starting to drive me crazy. Has anyone seen this before? Only thing i have done was i added a tempered glass screen protector to the front, but shouldn't affect that because it does not cover the sensor. Im going to try a factory restore in a few weeks, but would like to not have to go that for. Any help is greatly appreciated. Thanks.
Click to expand...
Click to collapse
Have you tried booting into the stock recovery and clearing dalvik/cache?

Phone is not rooted. Well yet anyways, I'm waiting for a safe easy way to root without tripping safety. Getting a replacement is the final option only cuz I just put the tempered glass on and don't want to remove it. A restore is in the future just wasn't sure if anyone else has had the same issue or heard of this problem.
Sent from my SM-N900V using xda app-developers app

Related

Dust inside the screen

Hi all, I went with my MotoDefy into the water to take a couple of pictures and... lets say it was not a good idea.
After some time I found a screen digitizer on ebay and with some extra cares (and my brother's efficient help) the phone is working again (after some months in a drawer).
As I said, now it works, using the MIUI rom, because it was still failing with the stock one, nonetheless, there is a lot of dust inside the screen. I have openned it several times, to clean it again and close with care, but after several days of use, it's full of dust again.
Any ideas of how to solve this issue?
Thanks!
mdabar said:
Hi all, I went with my MotoDefy into the water to take a couple of pictures and... lets say it was not a good idea.
After some time I found a screen digitizer on ebay and with some extra cares (and my brother's efficient help) the phone is working again (after some months in a drawer).
As I said, now it works, using the MIUI rom, because it was still failing with the stock one, nonetheless, there is a lot of dust inside the screen. I have openned it several times, to clean it again and close with care, but after several days of use, it's full of dust again.
Any ideas of how to solve this issue?
Thanks!
Click to expand...
Click to collapse
First, this supposed to be in "General" section.
Second, have you tried to make thing closed completely, or there still a leak ?
Third, buy a screen protector, I afraid.
MaxLe said:
First, this supposed to be in "General" section.
Second, have you tried to make thing closed completely, or there still a leak ?
Third, buy a screen protector, I afraid.
Click to expand...
Click to collapse
:mmm:
out of the box it say's not to use a screen protector as they cover up sensors & decrease touch screen sensitivity...
each to his own
PS- Greetings & hi
Where Is this truth u speak of?
King_Rat said:
:mmm:
out of the box it say's not to use a screen protector as they cover up sensors & decrease touch screen sensitivity...
each to his own
PS- Greetings & hi
Click to expand...
Click to collapse
Sent from my MB525 using XDA App
I had the same problem after a week. I sent for repair, returned after 15 days, you are no longer re-presented the problena. will send you advice, a defect in the seal. If dust enters the risk is that well water enters

Help.. URGENT help.. I cracked my screen.

So my Nexus had the screen lift.. I was just curious, and wanted to see the back of it.
Took the back cover off, no problem. I didn't really do anything except look around. When I wanted to pop the back cover back in, I had trouble with one corner.. it just wouldn't pop in. So i pushed that corner a bit (I swear I didn't really use that much strength) but I turned the device around and saw the corner of the glass was cracked. It didn't reach the pixeled part of the screen, it was only at the black border.
So I thought- ah.. oh well it was my fault. I was pissed.. but who was I to blame right? I'll just live with it.
Here comes the problem.. I pushed the Power button, the lock screen came on as usual. However, it seems to have absolutely no response to my touches at all. I tried touching every single corner... NOTHING.
There is absolutely nothing I can do with this device right now.. Except 1. power it on, 2. take a screen shot.
Can anyone tell me what to do now? I've taken the device out of the states. The country I am in do have Asus office. I know the warranty probably does not cover this. I would be willing to pay for a new screen- but does anything know how much it will cost?
Sigh.. any help/comment would be nice. I'm totally devastated right now. I know it's my fault for not being careful. But I am able to go traveling next week, and was looking forward to reading books on it etc.
If it were me, I'd send it back and get a replacement since it had screen lift and that was the only reason you opened it...
Sent from my Nexus 7 using xda app-developers app
Solange82200 said:
If it were me, I'd send it back and get a replacement since it had screen lift and that was the only reason you opened it...
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Well I'm not in the U.S, and won't be anytime soon. My friend bought it over for me. Tomorrow I will call the local Asus office and ask them about it.
In the meanwhile I might just buy the micro-USB to USB cable, and use a mouse to control it. Although That will look ridiculous as I'll have to find a flat surface to use the mouse everytime. Is there some other USB controller I can use to control the screen?
Also I don't really know much about digitizers.. once you crack one corner, does it mean the entire thing is not usable anymore?
I had very small screen lift issue. Barely noticeable. But with this official nexus 7 cover seems to keep it down
thunder9111 said:
Here comes the problem.. I pushed the Power button, the lock screen came on as usual. However, it seems to have absolutely no response to my touches at all. I tried touching every single corner... NOTHING.
There is absolutely nothing I can do with this device right now.. Except 1. power it on, 2. take a screen shot.
Click to expand...
Click to collapse
The touch panel is fused to the glass so if it breaks you're out of luck sorry
Sent from my Nexus 7 using xda premium
does that mean if I want to get a replacement I'll have to pay for LCD+digitizer? :crying:
It'll probably cost more than $100 right...

[Q] LCD Appears Damaged

Hey everybody,
I bought this phone last week and installed a skinomi screen protector. I removed it after about 12 hours to try and remove some dust from underneath the screen. I set it aside to do it later and I powered the phone on without the screen protector, I was really surprised when I got a screen that said that the lcd appeared damaged.
Knock-on does not work at all, if I apply pressure to the right side of the screen it simulates a weird half touch to the right. Any ideas? I'll probably just add the phone insurance and get a new one unless someone has a fix.
Thanks
petrocity said:
Hey everybody,
I bought this phone last week and installed a skinomi screen protector. I removed it after about 12 hours to try and remove some dust from underneath the screen. I set it aside to do it later and I powered the phone on without the screen protector, I was really surprised when I got a screen that said that the lcd appeared damaged.
Knock-on does not work at all, if I apply pressure to the right side of the screen it simulates a weird half touch to the right. Any ideas? I'll probably just add the phone insurance and get a new one unless someone has a fix.
Thanks
Click to expand...
Click to collapse
Why not just take it back. You are still in the 14 day window.
petrocity said:
Hey everybody,
I bought this phone last week and installed a skinomi screen protector. I removed it after about 12 hours to try and remove some dust from underneath the screen. I set it aside to do it later and I powered the phone on without the screen protector, I was really surprised when I got a screen that said that the lcd appeared damaged.
Knock-on does not work at all, if I apply pressure to the right side of the screen it simulates a weird half touch to the right. Any ideas? I'll probably just add the phone insurance and get a new one unless someone has a fix.
Thanks
Click to expand...
Click to collapse
Are the Skinomi wet application? Maybe you used too much water or something and it damaged your screen.
hd-renegade said:
Why not just take it back. You are still in the 14 day window.
Click to expand...
Click to collapse
I plan to do that tomorrow.
maybe, but I've done alot of them and I've never had a problem before...
That screen pops up if you hold a certain button combination too. I can't remember how I found it but I was looking in the system files via nova, and noticed it. May not even,be damaged.
Sent from my VS980 4G using XDA Premium 4 mobile app
This is what I was talking about.....
Sent from my VS980 4G using XDA Premium 4 mobile app
craigbailey1986 said:
This is what I was talking about.....
Sent from my VS980 4G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Yeah, it didn't come from a button combo, verizon people swapped me out, I went to best buy and grabbed the blue htc one for $50, that'll do the trick for now, thanks everybody!
petrocity said:
Yeah, it didn't come from a button combo, verizon people swapped me out, I went to best buy and grabbed the blue htc one for $50, that'll do the trick for now, thanks everybody!
Click to expand...
Click to collapse
Same thing happened to me applying a skinomi. Phone worked perfect with the protector but removed it and got the popup saying it's damaged.
Any updates?
Screen is working when it wants.

touch screen problems?

I have a small line on my screen that is unresponsive. It goes straight across the top of the screen exactly where the install button is in the play store (about 1" from top of screen at roughly 1/4" thick). Its in a pretty awkward spot and causes a lot of problems. For some reason it has also disabled the tap to wake feature of my phone.
I installed the "Touch Test" app which shows that my entire touch screen is working. However it shows the phone recognizing 2 pointers (touches) being active whenever I touch that area of my screen. I've been having this problem for 2 or 3 months now and all of a sudden today on my lunch break it went away. I was able to tap to wake the screen (worked perfectly the 20 or so times I attempted it), I was also able to hit the install button in the play store and life was great... Or so I thought. A few hours later on my next break my phone went back to annoying piece of junk that I completely dislike using.
Now I dont know exactly when this started happening. I did notice it sometime soon after the 4.4 update, and flashing a custom rom/kernel has made no improvement. Anyone got any ideas? I loved this phone before this started, and my phone is so frustrating now that I completely disrespect the thing and have scratched the crap out of the screen. I'm really hoping this can be fixed so I can go on with enjoying whatever life I have left with the g2, if not I'll probably just abuse it until it breaks then switch over to a water proof z2 or something along those lines... Phone was very well taken care of before the problem started, wasnt dropped or exposed to water (other then using outside in the rain for a few min at a time)
mikeinaus said:
I have a small line on my screen that is unresponsive. It goes straight across the top of the screen exactly where the install button is in the play store (about 1" from top of screen at roughly 1/4" thick). Its in a pretty awkward spot and causes a lot of problems. For some reason it has also disabled the tap to wake feature of my phone.
I installed the "Touch Test" app which shows that my entire touch screen is working. However it shows the phone recognizing 2 pointers (touches) being active whenever I touch that area of my screen. I've been having this problem for 2 or 3 months now and all of a sudden today on my lunch break it went away. I was able to tap to wake the screen (worked perfectly the 20 or so times I attempted it), I was also able to hit the install button in the play store and life was great... Or so I thought. A few hours later on my next break my phone went back to annoying piece of junk that I completely dislike using.
Now I dont know exactly when this started happening. I did notice it sometime soon after the 4.4 update, and flashing a custom rom/kernel has made no improvement. Anyone got any ideas? I loved this phone before this started, and my phone is so frustrating now that I completely disrespect the thing and have scratched the crap out of the screen. I'm really hoping this can be fixed so I can go on with enjoying whatever life I have left with the g2, if not I'll probably just abuse it until it breaks then switch over to a water proof z2 or something along those lines... Phone was very well taken care of before the problem started, wasnt dropped or exposed to water (other then using outside in the rain for a few min at a time)
Click to expand...
Click to collapse
I have this problem too, any fixes?
Well I am in shock as to how we all have the same exact problem.
I first thought it was hardware failure on the screen itself and was pretty bummed. But now I see people have the exact same unresponsive touch screen in the exact same spot as mine? What ROM/Kernel are are you guys running? I am running what is in my sig and had not noticed it before until a couple of days ago. Coupled with the unresponsiveness, my Knock on does not work and the phone becomes mildly warm faster than usual. I think it might be a kernel software issue.
Ugh... I was hoping this wouldn't turn in to this big of a problem. I've got the same thing here, VS980 after flashing a Cloudy ROM.
I took over a thread here recently http://forum.xda-developers.com/showthread.php?p=52858791 , but I'll post here again anyways. I wonder if it's the same spot with you guys too. It's right where the install button is on the Play Store, right? For a few hours after it started it went back to normal, then messed up again permanently.
TOT'ing back to 12B didn't help, so I got a replacement device from Verizon. I've yet to send back my old one because I'm worried about the unrooted flag in the bootloader and settings.
I don't have enough posts yet to be able to do this, but can someone alert a dev about this? Particularly in the thread of whatever ROM it was that you last used? A lot of people in the last thread said it came from Cloudy, and I figured it might make sense as Knock Code was supposed to be a feature on there even though the VS980 source wasn't out. Then again I probably have no idea what I'm talking about, but I'd love to hear from someone who does.
I dont think my blacked out area is quite as thick as yours but yes its in the exact same place. To confuse things even more my phone just started working properly again (for how long is another story). Its very odd that It hasnt worked once in 2 months or so and now twice in 2 days its started working.
As a side note I'm pretty sure I started having this problem immediately or very shortly after the OTA kitkat update. I'm now running cloudypro II 2.0 with 3.4.0 kernel, which as i said before didnt fix the problem in the 1 month ive been using this rom.
I originally thought it may have been a software issue, but for it to randomly start/stop working all of a sudden after so long of no function (with no software being added or changed) I'm thinking its more likely a hardware problem? When I fly home on Monday I'm going to try opening up the phone and cleaning the contacts to the from the touchscreen to the mainboard.
If it is software related it may have something to do with air plane mode. I get almost no signal where I'm working at the moment and the constant searching for signal kills my battery pretty fast so I've started using air plane mode the past few days. Thats the only thing out of the ordinary that i've done software wise.
Having the same issue!!
Has anyone found a solution ?
Please reply.
hashir1296 said:
Has anyone found a solution ?
Please reply.
Click to expand...
Click to collapse
Yes, we've sent it to LG for repairs and they were able to fix it easily.
Sfkn, was your phone rooted when you sent it to them? I'm having the same issue, and it either started happening today, or I just noticed it today, but it's bugging the crap out of me. I'm running stock kk, rooted with twrp and on the cloudyfa kernel.
Sent from my LG-D801 using XDA Free mobile app
Had the same today but at the middle of the screen, I pressed on the corners and around the screen pretty hard and it is back to normal(for now).
Hope it wont come back.
You can unroot the device by flashing original rom with LG flash tool.
THISISINSANE said:
Sfkn, was your phone rooted when you sent it to them? I'm having the same issue, and it either started happening today, or I just noticed it today, but it's bugging the crap out of me. I'm running stock kk, rooted with twrp and on the cloudyfa kernel.
Sent from my LG-D801 using XDA Free mobile app
Click to expand...
Click to collapse
No, I am completely stock.
Yeah I used the LG mobile support tool and that unrooted it. Now I'm just waiting for my replacement phone to arrive.
Sent from my LG-D801 using XDA Free mobile app
THISISINSANE said:
Yeah I used the LG mobile support tool and that unrooted it. Now I'm just waiting for my replacement phone to arrive.
Sent from my LG-D801 using XDA Free mobile app
Click to expand...
Click to collapse
You claimed insurance rather than with LG repair?
Sfkn2 said:
You claimed insurance rather than with LG repair?
Click to expand...
Click to collapse
I went with T-Mobile's warranty replacement. I already sold my backup phone so I couldn't send the phone to LG for repairs and still have a phone
Sent from my LG-D801 using XDA Free mobile app

LG G2(D802) Touch issues

Hi guys i have just got the LG G2 from ebay and i have serious touch issues, sometimes when i swipe left or right it takes a few tries but scrolling up and down is fine, typing on the keyboard sometimes presses random leters or numbers, playing pokemon go is useless u can't do curve balls because the balls just drop because of the screen issue..
I have upgraded it to 5.0.1 and the issue still persists .
Is there any fix for this, i don't mind rooting and flashing etc, thanks in advance.
craigibhoy1 said:
Hi guys i have just got the LG G2 from ebay and i have serious touch issues, sometimes when i swipe left or right it takes a few tries but scrolling up and down is fine, typing on the keyboard sometimes presses random leters or numbers, playing pokemon go is useless u can't do curve balls because the balls just drop because of the screen issue..
I have upgraded it to 5.0.1 and the issue still persists .
Is there any fix for this, i don't mind rooting and flashing etc, thanks in advance.
Click to expand...
Click to collapse
Can't say for sure, but could be your digitizer in your screen.
If it persisted through software change, most likely hardware based.
I just bought a new LCD/digitizer for my wife's G2 from Fixez.com for like $50. If you know someone or feel confident in your abilities, the swap isn't that hard. Videos on YouTube help.
Sent from my LG-LS990 using Tapatalk
Sobek5150 said:
Can't say for sure, but could be your digitizer in your screen.
If it persisted through software change, most likely hardware based.
I just bought a new LCD/digitizer for my wife's G2 from Fixez.com for like $50. If you know someone or feel confident in your abilities, the swap isn't that hard. Videos on YouTube help.
Sent from my LG-LS990 using Tapatalk
Click to expand...
Click to collapse
Thanks for the help, i only just got it today secondhand and it was on 4.4.2 factory reset and its been doing it since i turned it on, i upgraded to 5.0.1 and it still persists, i noticed on the top left hand corner that the glass or whatever is slightly lifted and the selfie cam is not centered, could this be maybe a factor?.
A quick edit, on Pokemon Go when i move my finger around the screen see around me and behind me the game zooms in and out, so im thinking it might be the digitizer.
I have an update guys, this might be a bit more help, i have figured something out by normal touching the screen as you would do thats when the screen becomes useless but if slightly touch the screen like with just skin then the screens flick through normally and i can actually throw curveballs so the screen acts normally.

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