I have the verizon g2 and I wanted to get the warranty on it. The issue is I'm not using it on verizon. When I call they ask me for a verizon account. I told them that I bought the phone in full with no contact and didn't activate a verizon account. I said its unlocked and I'm using it on lycamobile. The cs now thinks I jail broke my phone so I explain to them that androids can't be jail Broken. By unlocked I mean it can be used with any carrier. And newer verizon phones are already unlocked. They get confused and just start making stupid excuses so I hang up. Is there anything I can do to get warranty on it because the manual says it has 1 year manufacture defect warranty on it. Any ideas what to do? Would it work out better if I went to a store or would they still need an account and stuff. Because I don't have receipts or anything since I bought it off eBay.
Sent from my VS980 4G using xda app-developers app
You should hope that the person from eBay has your receipt unless they are an actual vendor then that receipt for the purchase should be enough for a manufacturer warranty. Manufacturing warranty normally only covers the original/first buyer. Good luck though I'm not sure LG will cover your phone but they should.
Sent from my VS980 4G using Tapatalk
comk4ver said:
You should hope that the person from eBay has your receipt unless they are an actual vendor then that receipt for the purchase should be enough for a manufacturer warranty. Manufacturing warranty normally only covers the original/first buyer. Good luck though I'm not sure LG will cover your phone but they should.
Sent from my VS980 4G using Tapatalk
Click to expand...
Click to collapse
Ok I bought it over a month ago I doubt they have it but I'll contact them anyway. My phone is still fine So it isn't urgent but it started heating up a lot recently so just in case...
Sent from my VS980 4G using xda app-developers app
The Verizon is CDMA locked but GSM unlocked out of the box. Lots of people bought the Verizon model for Qi Charging and ease of moving to different GSM carriers.
Sent from my VS980 4G using XDA Premium 4 mobile app
player911 said:
The Verizon is CDMA locked but GSM unlocked out of the box. Lots of people bought the Verizon model for Qi Charging and ease of moving to different GSM carriers.
Sent from my VS980 4G using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Okaaaayyy.... I know that and it's exactly why I bought it. What does that have to do with this thread?
Anyways I talked to lg and they said If I can get the receipt from the seller I'll have warranty they just need proof of purchase and they said I can deal straight with them or through verizon so I'll see if the guy will send me a pic of the receipt if he still has it
Sent from my VS980 4G using xda app-developers app
Related
i need to get a replacement nexus because this one has crazy heat issues. I bought it used off craigslist. Can i get a replacement??
Sent from my Nexus 4 using xda premium
If you got the bill. Sure.
Sent from my Nexus 4 using xda premium
No, warranty is non-transferable in normal circumstances. Call Google for clarification, though
It was purchased from a T-Mobile store if that matters
Sent from my Nexus 4 using xda premium
EddyOS said:
No, warranty is non-transferable in normal circumstances
Click to expand...
Click to collapse
Why should it? If he owns the bill everything should be okay. Sold a phone once wich still was in warranty period. Just copied the Bill and everything was OK.
Sent from my Nexus 4 using xda premium
Might work that way in the US, but in the UK a warranty isn't always transferable regardless of having the original POP because the device is technically 2nd hand and most warranties state it's for the original purchase only - definitely that way for the company I work for. If the original owner registered the unit for warranty then you're screwed. If not, you might be able to get away with it
I live in the us. Any way to check online?
Sent from my Nexus 4 using xda premium
twolfekc said:
i need to get a replacement nexus because this one has crazy heat issues. I bought it used off craigslist. Can i get a replacement??
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Yes you can...I had a similar issue...bought off craigslist...screen had major flicker issues....if you get a hold of the person who sold you the phone and have them give you the receipt..then you can RMA it only through LG because its from t-mobile...mine was bought from google so google has the RMA processed.
Ya bought one from kijiji Toronto on wondering the same thingHe bought his from the play store...
Okay so let me update this so i can get a better answer. The phone i am needing a replacement on is a phone i got from craigslist. i don't have the receipt but the phone had never been turned on before i was the one to open the box. I don't have the receipt for the phone. So please someone who had been through this before can you give me some insight
Sent from my Nexus 4 using xda premium
twolfekc said:
Okay so let me update this so i can get a better answer. The phone i am needing a replacement on is a phone i got from craigslist. i don't have the receipt but the phone had never been turned on before i was the one to open the box. I don't have the receipt for the phone. So please someone who had been through this before can you give me some insight
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
If you did not purchase the device from Google Play you'll have to contact LG for warranty service. http://www.lg.com/us/support-mobile/lg-LGE960
If its from T-Mobile call customer care and get a warranty exchange if your phone line has the the device warranty.
Sent from my Nexus 4 using Tapatalk 2
I bought a slightly used Nexus 4 from a guy I bumped into yesterday morning. This afternoon, I wanted to flash a factory image (occam) but no matter what I do, my computer won't recognize my phone. This computer can see my Nexus 7 without a problem, but no go with the phone. The phone just charges.
I have uninstalled the adb devices, samsung and lg devices as well, all purged from the computer but nothing when I connect the N4.
Am I eligible to call in for an rma?
Sent from my GT-N7005 using xda premium
Call Google and see what they say. They will ask for the IMEI of the phone and the email address used when that phone was ordered. So you may need to bump into whoever sold you the phone again.
Sent from my Nexus 4 using xda app-developers app
---------- Post added at 05:46 AM ---------- Previous post was at 05:44 AM ----------
Oh yeah, and they send the RMA info to the email address used when the phone was ordered. So you'll probably need access to that.
Sent from my Nexus 4 using xda app-developers app
Thanks for your reply. So, does this mean google will send replacement unit to the original purchasaser?
Sent from my GT-N7005 using xda premium
jamesc760 said:
Thanks for your reply. So, does this mean google will send replacement unit to the original purchasaser?
Sent from my GT-N7005 using xda premium
Click to expand...
Click to collapse
I had a problem that was very similar. (Daughter board failure) and the guy that sold me the phone stopped answering and refused to communicate.
I ended up having to send the phone to LG for repair. It was covered by the manufacturer warranty, but I had to be without a nexus for 2 weeks. (LG refuses to send a phone pre emptively like Google.
That's one reason to avoid the gray market and stick to ordering from Google directly.
Your only hope is if the original owner bought it from Google and transfers the info over to you.
Sent from my Nexus 4 using Tapatalk 2
You can get the warranty transferred from the original guy to you. My buddy had to do this, he bought a used one and it went bad. Just contact the guy and call the Google play store and tell them you want the warranty transferred. 3 days later you will get a new N4, then of course ship the old one back.
The seller is not responding to my text or call. So, my option is to send it in to LG for service repair. I have initiated a service request (ship it in) and have to wait for return authorization.
Will they refuse service if your Nexus 4 is unlocked?
Sent from my Nexus 4 using xda premium
jamesc760 said:
The seller is not responding to my text or call. So, my option is to send it in to LG for service repair. I have initiated a service request (ship it in) and have to wait for return authorization.
Will they refuse service if your Nexus 4 is unlocked?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
All nexus 4's are unlocked...
Sent from my iPad 4
Ok,lets try again. My Nexus 4 is bootloader unlocked. With a broken usb port, I don't have a way to relock it. No, it has supersu but no root binaries.
Is my n4 still returnable under LG service repair or will they throw a cow?
Sent from my GT-N7005 using xda premium
jamesc760 said:
Ok,lets try again. My Nexus 4 is bootloader unlocked. With a broken usb port, I don't have a way to relock it. No, it has supersu but no root binaries.
Is my n4 still returnable under LG service repair or will they throw a cow?
Sent from my GT-N7005 using xda premium
Click to expand...
Click to collapse
I don't know if lg will care about the bootloader or not, but there's an app in the play store that will relock it, iirc.
Sent from my iPad 4
So, just received an email message from LG, states that in-warranty service must be go through the same place where you bought it. Only out of warranty service can be performed by LG.
How do you get LG to provide service on your nexus 4?
Sent from my GT-N7005 using xda premium
I think the out of warranty work they are referring to would be something like a cracked screen, which isn't covered under the standard warranty.
Sent from my Nexus 4 using xda app-developers app
so, a borked usb port on the phone is covered under warranty service but a cracked screen isn't??? makes no sense to me, but whatever. I'm just going to sell it on ebay. so sick of this non-sense.
LG sux. Eggs. One more reason to stay away from LG products. Never had problems with Samsung, ever. I had to get a Galaxy Nexus sent in to Samsung for warranty repair, actually it had a bad usb port, just like the N4, Samsung repaired it under warranty. Didn;t give me any problem. LG sux. Eggs. Another mental note--stay away from LG products.
Sent from my Nexus 4 using xda premium
persheshhater said:
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
lol thinkin of stealing one?
anyways, real answer.... dont quote me on this because im not 100% sure, but i believe any device with an IMEI can be blacklisted and this goes across carriers. IE: get blacklisted on tmobile, itll be blacklisted on att also. someone correct me please if im wrong
persheshhater said:
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I would guess technically they could block any IMEI number they wanted. Sort of like MAC filtering on a network.
username8611 said:
lol thinkin of stealing one?
anyways, real answer.... dont quote me on this because im not 100% sure, but i believe any device with an IMEI can be blacklisted and this goes across carriers. IE: get blacklisted on tmobile, itll be blacklisted on att also. someone correct me please if im wrong
Click to expand...
Click to collapse
Never stolen anything in my life. My friend wants to buy one from CL but is afraid the seller might report it lost later on and tmobile then blacklists the phone. However i read that this phone cannot be blacklisted since it comes unlocked...
Sent from my Nexus 4 using xda premium
Yes the phone can be blacklisted. Tmo and Att are suppose to have a database so phones , with Verizon and. Sprint joining the database later this year
Sent from my Nexus 4 using xda app-developers app
I have sold and bought a few phones on CL and never had a seller call and report it stolen. Not saying it won't ever happen. I do always get a receipt with price and name and signature of the seller. Every time.
Sent from my Nexus 4 using xda premium
Yes but i was expecting this to be about the illegal LTE usage.
jamesc760 said:
I have sold and bought a few phones on CL and never had a seller call and report it stolen. Not saying it won't ever happen. I do always get a receipt with price and name and signature of the seller. Every time.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
That is a good idea actually.
Sent from my Nexus 4 using xda premium
Yes. I purchased one of CL that was blacklisted on tmo and att. Was pissed but I'm over it. It's now a nice looking mp3 player.
[LG NEXUS⁴] [CARBON] [MATR1X]
persheshhater said:
Never stolen anything in my life. My friend wants to buy one from CL but is afraid the seller might report it lost later on and tmobile then blacklists the phone. However i read that this phone cannot be blacklisted since it comes unlocked...
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
How come your friend just doesn't get it from the play store? It's a lot safe.
Again what everybody else says, a buyer can report it stolen if they want to (or if the device was stolen and resold in the first place).
Sent from my Nexus 4 using xda premium
zephiK said:
How come your friend just doesn't get it from the play store? It's a lot safe.
Again what everybody else says, a buyer can report it stolen if they want to (or if the device was stolen and resold in the first place).
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Definitely. Swappa and eBay are also good sources. Just make sure to use a bit of good logic and common sense and there shouldn't be a problem with either. Hell, I bought my mint N4 off swappa, got it in 2 days, and it was as mint as mint gets. Same goes for when i bought my galaxy nexus, except that was on ebay.
I could be wrong, but the only blacklisted phoned I've ever encountered, and this has only been recently I've started even seeing this, are phones that were bought on the subsidized plans and then the contract wasn't fulfilled.
Sent from my Nexus 4 using xda app-developers app
illgodson said:
I could be wrong, but the only blacklisted phoned I've ever encountered, and this has only been recently I've started even seeing this, are phones that were bought on the subsidized plans and then the contract wasn't fulfilled.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
any device that is registered on any network can be blocked/blacklisted by the account holder or if the EIP isn't paid off on a cancelled account. the IMEI is then unable to be used on any carrier within the US. You can still use the device in Canada or overseas with a local SIM card. the blacklisting is only here in the States.
zephiK said:
How come your friend just doesn't get it from the play store? It's a lot safe.
Again what everybody else says, a buyer can report it stolen if they want to (or if the device was stolen and resold in the first place).
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
It goes for $280 brwnd new nexus 16gb on CL. Playstore costs 399.
Sent from my Nexus 4 using xda premium
dEris said:
Yes. I purchased one of CL that was blacklisted on tmo and att. Was pissed but I'm over it. It's now a nice looking mp3 player.
[LG NEXUS⁴] [CARBON] [MATR1X]
Click to expand...
Click to collapse
What's the point of doing that? Unless they have an insurance of some kind it doesn't make any sense.
y2k1ltd said:
any device that is registered on any network can be blocked/blacklisted by the account holder or if the EIP isn't paid off on a cancelled account. the IMEI is then unable to be used on any carrier within the US. You can still use the device in Canada or overseas with a local SIM card. the blacklisting is only here in the States.
Click to expand...
Click to collapse
Yeah I understand that but in my experience T-Mobile won't kill the IMEI on a stolen phone without a few things in check first...like a police report and stuff. I live in Philadelphia, you know what its like calling the cops and filing a police report for a stolen cell phone lol...
Sent from my Nexus 4 using xda app-developers app
dark_sat said:
What's the point of doing that? Unless they have an insurance of some kind it doesn't make any sense.
Click to expand...
Click to collapse
The seller sold me a working phone, few days later reported it stolen. So he profited off me and also got a new N4 for a small deductible.
[LG NEXUS⁴] [CARBON] [MATR1X]
illgodson said:
Yeah I understand that but in my experience T-Mobile won't kill the IMEI on a stolen phone without a few things in check first...like a police report and stuff. I live in Philadelphia, you know what its like calling the cops and filing a police report for a stolen cell phone lol...
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
They killit immediately once insurance reports to them that your phone was declared lost. Law.
Sent from my Nexus 4 using xda premium
persheshhater said:
They killit immediately once insurance reports to them that your phone was declared lost. Law.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Yeah with a police report. That's law here in PA at least. I assure you of that, had a phone stolen out of my business last year, called T-Mobile...wouldn't even replace it on my insurance without a police report.
Sent from my Nexus 4 using xda app-developers app
jamesc760 said:
I have sold and bought a few phones on CL and never had a seller call and report it stolen. Not saying it won't ever happen. I do always get a receipt with price and name and signature of the seller. Every time.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
A receipt and signature will not stop someone from reporting the phone stolen and getting it blacklisted.
Sent from my Nexus 4 using Tapatalk 2
Sent from my GT-I9505G using xda app-developers app
If a phone is blacklisted can it be by passed if the phone is rooted or unlocked?I ask because I have 2 phones that are what I believe are blacklisted. Thanks
Sent from my GT-I9505G using xda app-developers app
android1063 said:
If a phone is blacklisted can it be by passed if the phone is rooted or unlocked?I ask because I have 2 phones that are what I believe are blacklisted. Thanks
Sent from my GT-I9505G using xda app-developers app
Click to expand...
Click to collapse
No if the company black listed the device then it will not work on that company again until they remove the black listing.
zelendel said:
No if the company black listed the device then it will not work on that company again until they remove the black listing.
Click to expand...
Click to collapse
O.k..thanks bud.
Sent from my GT-I9505G using xda app-developers app
I know that carriers will blacklist a phone if the person reports the device stolen.what about if a person has a device and they can't afford to pay there bill resulting in the phone being turned off do they also blacklist that phone.are can the phone be used like a pre-paid account.I would appreciate any information would be greatly appreciated. Thanks
Sent from my GT-I9505G using xda app-developers app
IMEI blacklisting is now like ESN blacklisting has been, but goes a step further and if a phone is blacklisted on AT&T, they share that list with T-Mobile, and vice versa now, or at least that's what they are trying to do. It's done at the carrier end.
if the phone was reported lost rather than stolen would it still be blacklisted? And if i unlocked the phone, then took it to another country say Qatar and put a sim from a phone company there, would it work?
i believe my t-mobile galaxy s4 is blacklisted not for sure.
nem95 said:
if the phone was reported lost rather than stolen would it still be blacklisted? And if i unlocked the phone, then took it to another country say Qatar and put a sim from a phone company there, would it work?
i believe my t-mobile galaxy s4 is blacklisted not for sure.
Click to expand...
Click to collapse
You can call the carrier and find out if its blacklisted... t-mobile was really easy to ask as long as you have the IMIE number.
I know, probably a dumb question, but I need to get my G2 replaced due to a headphone jack issue. Anyways, I'm nervous that Verizon will some how know I'm rooted. Do I have to unroot just to call and get a replacement?
Yes, to be safe ,but probably won't look at it
Sent from my VS980 4G using XDA Premium 4 mobile app
You don't need to when you call, just before you send it back after you get your replacement. Also tell them you have already done a factory reset, will save you a lot of time on the phone.
Sent from my LG G2
They wont check. I know someone who runs a company who handles warranties for verizon, he said the phones come in and are torn down, some parts recycled, some parts sold for revenue, some parts shipped out to companies who handle the building of refurbished devices.
It isnt economical for oem/carrier to trouble shoot each phone that comes in hence why they go straight to the tear down and repurposing.
Sent from my LG-D802 using XDA Premium 4 mobile app