[Q] Exchange email issue with disappearing recipients when replying - Galaxy Note 3 Q&A, Help & Troubleshooting

Before I factory reset my phone, I thought I'd search this forum to see if my problem is a known issue but didn't get any results from my searches.
My problem:
When I reply to an email in my job's Exchange account using the native email client, I cannot add any additional recipients and the existing recipients disappear when I try. They also disappear even if I don't try to edit the existing recipients when I hit send. The end result is that the message won't go out because there are no recipients. When I start typing in the To: or CC: fields, the letters I type appear in the keyboard's suggested words list, but don't show up in the TO: or CC: fields.
Workaround:
I already recreated the account, tried different keyboards, but the only thing that seems to work is leveraging the drafts folder. After I hit reply or reply all the first thing I must do is save the message as a draft. Then, I can open it from the drafts folder where I can then send the message successfully with or without editing the recipients.
I don't recall this always being a problem. I've had the phone since day one. I first noticed the problem a few weeks before the KitKat update. I had hoped the KitKat update would have fixed it, but it did not.
Is anyone else experiencing this or know what could be causing it?
Thanks for your time

Same Issue!!
Have you figured it out yet? I'm going crazy trying to...
dasher said:
Before I factory reset my phone, I thought I'd search this forum to see if my problem is a known issue but didn't get any results from my searches.
My problem:
When I reply to an email in my job's Exchange account using the native email client, I cannot add any additional recipients and the existing recipients disappear when I try. They also disappear even if I don't try to edit the existing recipients when I hit send. The end result is that the message won't go out because there are no recipients. When I start typing in the To: or CC: fields, the letters I type appear in the keyboard's suggested words list, but don't show up in the TO: or CC: fields.
Workaround:
I already recreated the account, tried different keyboards, but the only thing that seems to work is leveraging the drafts folder. After I hit reply or reply all the first thing I must do is save the message as a draft. Then, I can open it from the drafts folder where I can then send the message successfully with or without editing the recipients.
I don't recall this always being a problem. I've had the phone since day one. I first noticed the problem a few weeks before the KitKat update. I had hoped the KitKat update would have fixed it, but it did not.
Is anyone else experiencing this or know what could be causing it?
Thanks for your time
Click to expand...
Click to collapse

maravillasanchez said:
Have you figured it out yet? I'm going crazy trying to...
Click to expand...
Click to collapse
It turned out to be our Mobile Device Management solution at work. It was pushing down a security profile to my phone. Although the profile itself never changed, the vendor did updated the software around the time my problem started. We tried recreating the profile from scratch, suspecting it somehow became corrupted. This fixed my problem.

Is the MDM solution Airwatch? Does your email address have apostrophe in it? Thanks for responding!

Related

Truncated SMS messages

Hi All,
I'm running 1.66.00WWE & when i send SMS messages to people sometimes only half of it comes through for them. The SMS's are not over the character limit, for example a 20 char SMS sometimes only comes out with the first 10.
Anyone else had this problem or know of a solution?
I've had this problem before. For the recipient, it's similar to that of recieving a multi-page sms which of course takes time to update on their phone.
I just wrote it off as a service provider problem, but if others have the same problem, maybe it is handset related.
Truncated SMS Messages
I too am having problems with truncated messages (just no text actually) on some occasions. Not sure if it is reception related or what. Can anyone help. I'm running latest versions of ROM on o2 XDA II, using an Orange SIM
In my case it was all or nothing. I ended up putting +44 in front of all my UK mobile numbers and that seemed to solve it -not sure if it is the same problem as you are having though.
I also had the similar prob before, and got it solved with the help of gazzaman2k. Try this out, this might do it.
1.) Go to Inbox
2.) At the bottom, Click Accounts, then Accounts again.
3.) Tap *SMS
4.) Untick \"Send SMS messages using unicode when necessary\"
5.) Press \'OK\' then the \'X\'
Let me know if this fixes it.
was supposed to POST reply to thig, but Gut_S beat me to it, hehehe.
YUP, unticking that SEND SMS using UNICODE when necesarry will solve this problem, and TELL your friends about it. SERVICE providers GAIN a LOT from this bug coz you might think your sending only 1 SMS but actually it is counted as 2 or even 3 mesages by the network.
cheers.

SERIOUSLY, please help with SMS torment!

Sorry to return to an older topic, but nobody answered me and this bug is really annoying...
Sometimes selecting a contact and "send Sms" from its card pulls up a blank SMS form, without the receiver's number already typed in. This happens with some contacts only, but... HOW DO I FIX THIS?
TIA,
yours truly (exhausted)
Hmm... have you tried recreating the contact?
This happened to me before, when sending text messages, or even emails, it lets you just click on the space provided and puts in the contact numbers. However for SMS, use your stylus and tap on the "To:" word.
Ta da! It's actually on the manual and I've been trying to figure this thing out for a while myself. Good luck
I have tried this on my qtek and does not have this bug. Do you need to send sms this way or can you not select message\new then select to to get list of contacts - may solve your problem. If not prob a ROM problem - did a quick search cannot find any references to new qtek italian rom so suggest you go to qtek italian website to look for new rom. Or upgrade to WWE ROM
Good luck
Cutejules: I know you can use that workaround, but still the problem remains. Why only a few contacts have this bug? How can it be solved?
Meschle: I don't think there is any upgraded IT rom, but I will look about the WWE thing (which I don't know anything about, but I'm sure there are infos about somewhere in this forum)
i dont think it pulls up a blank page, the problem I noticed after a while is it pulls up a sms page and shows you half way down the page as if you have scrolled down.
the work around = scroll back up.
bubism said:
Sorry to return to an older topic, but nobody answered me and this bug is really annoying...
Sometimes selecting a contact and "send Sms" from its card pulls up a blank SMS form, without the receiver's number already typed in. This happens with some contacts only, but... HOW DO I FIX THIS?
TIA,
yours truly (exhausted)
Click to expand...
Click to collapse
the number should be saved as mobile, may be you saved it as somthing els like home or work.
Karzi: nope, it's the actual "To:" field which comes up blank.
Ammar: Nope again. The "missing" numbers are correctly listed as "mobile"
This is really driving me crazy...

Windows Mobile SMS Problem

I'm not sure if this is the right place to post this so move the topic if necessary.
A few weeks back I bought an X1(Branded Dutch T-Mobile Version) and I've been having problems with the receiving of SMS'. My Today screen indicates there are new messages, eg. SMS \ MMS: 1 unread. But when I check my messages there's nothing there. I tried to see if it may be a false positive, by having a friend send me a text message, but the number did increase, and the message box was still empty. I tried reseting the rom, which obviously killed the messages, but new messages are still not getting through.
Anybody else experiencing the same problem? Anybody know what is going on? How can I recover the (invisible) messags?
Thanks a bunch
that's weird. uh, really weird. it's either YOU have a bad rom/phone software so better have it checked OR your not looking in your SMS/MMS inbox but your outlook inbox instead.
Aidamina said:
I'm not sure if this is the right place to post this so move the topic if necessary.
A few weeks back I bought an X1(Branded Dutch T-Mobile Version) and I've been having problems with the receiving of SMS'. My Today screen indicates there are new messages, eg. SMS \ MMS: 1 unread. But when I check my messages there's nothing there. I tried to see if it may be a false positive, by having a friend send me a text message, but the number did increase, and the message box was still empty. I tried reseting the rom, which obviously killed the messages, but new messages are still not getting through.
Anybody else experiencing the same problem? Anybody know what is going on? How can I recover the (invisible) messags?
Thanks a bunch
Click to expand...
Click to collapse
i had the same prob, someone sent me a text and the phone froze, when i turned it on had that message. the only way i found to get rid of it was to delete the message coversation with the person.
i had the same problem, only a hard reset solves the problem. after the hardreset everythink worked fine. some other people at the german xperia board got the same problem.
I tried to hard-reset to no avail. Deleting previous conversations doesn't help. Even SMS' from unknown contacts stay hidden. When I try to export my messages using PIM Backup 2.8 It shows that I have 2 'Text Messages' folders in the export root. One with the hidden(unread) messages. And one with the visible ones. When I exported the messages and reimported them, they stayed hidden. When I wrote a program to parse the PIM Backup exported file. I could see that the hidden messages get properly exported.
Any ideas?
Hearing that the German based roms have troubles too, could it be a reg setting that is wrong, something with localization? I really hate that I have a Dutch rom.
i had this problem i simply hard reset it and it was gone...if this didnt work then try reflashing the orignal rom
I just ran into the same issue.
Funny is that I did hard reset on not flashed orginall Dutch T-mobile X1 which was working good. Well now it is not :/
Tip for others looking for a quick workaround: use uiggmo light panell to read them. The only way I found so far.
I am flashing mine today. (Before I will hand it over due to case issue).

Help me out, strange registry entry..

Help me out please, I don't know much about windows mobile or windows in general so maybe this is a stupid question.. if so I'm sorry for posting
While I was searching the registry for a value I could maybe change to confirm the sending of an sms or email message, as I often hit "send" in the bottom of the screen by accident while still typing the message, I stumbled on this strange value.
in HKLM\Software\HTC\HTCMsgEnhance\IPC\ are four keys/folders: Calendar, Email, MMS and SMS
All are empty except for "Email" that has 5 values whereunder the value named "Email", and it's value is "[email protected]"
Now I know I never visited this forum from my phone, nor have I received email from this forum on my phone..
I run a WWE 1.48.405.2 original ROM but I did download it from the original ROM section on this site.. now I have a feeling it was cooked. but then why put the webmasters email in there. so probably not..
Can someone maybe help me explain what this means? or if you have the same ROM, maybe look in your phones what the value of that key is?
Or maybe has a solution for the send message confirmation but I guess I should make a seperate topic for that..
Any help is much appreciated!
On mine (also 1.48 ROM, downloaded from HTC support), it's my hotmail account, which is the main email address on my phone.
Curious to see what others have in theirs, or what it says directly after a hard reset.
Are you sure you've not been messing and simply typed this in somewhere?
In my standard stock ROM are all entries empty
Thanks for checkin!
I'm thinking and thinking but I can't remember typing anything like that in my phone and I only have for two weeks.. the only thing that had to do with this site was the subscription mail that is listed in my IMAP mailbox on the phone, but I'm sure I never opened it or replied to it or anything..
I guess that means you're the webmaster at xda-developers then. Shall we forward all our queries to you in future
johncmolyneux said:
I guess that means you're the webmaster at xda-developers then. Shall we forward all our queries to you in future
Click to expand...
Click to collapse
lol! Sorry if I don't reply.. I can't get into the account..!
I did a hard reset and now it's clear.. I decided not to worry about it anymore..
I'm connected to my jobs Exchange server and on mine this registry key contains the e-mail to my employers HelpDesk. Don't know if that helps clarifying anything ...
bel_z_bub said:
in HKLM\Software\HTC\HTCMsgEnhance\IPC\ are four keys/folders: Calendar, Email, MMS and SMS
All are empty except for "Email" that has 5 values whereunder the value named "Email", and it's value is "[email protected]"
Now I know I never visited this forum from my phone, nor have I received email from this forum on my phone..
Click to expand...
Click to collapse
On mine, the value is an address I really have sent to.
Thanks that confirms my thoughts.. I figured it's the last address used in the email app.. so probably I have opened the confirmation mail in the list mail and tapped reply all by accident or something..
anyone maybe has a solution for a confirmation before sending an sms or email? I sometimes tap send by accident while still typing the message.. I'd rather have it ask me if I want to send the message with a popup like it does so often with other things that don't need it.. is there a tweak for it?
I know there's a tweak for the "message sent" alert.. but that's like rubbing it in after I've sent it by accident..
bel_z_bub said:
anyone maybe has a solution for a confirmation before sending an sms or email? I sometimes tap send by accident while still typing the message.. I'd rather have it ask me if I want to send the message with a popup like it does so often with other things that don't need it.. is there a tweak for it?
Click to expand...
Click to collapse
Yeap it is dangerous. I just mis-sent a mail. Because the send key is the left soft key. I tap the left to go to "Inbox", and two accidental taps led to "Reply All" and "Send" done before I know what is happening.
For POP3 accounts, you can turn off "send immediately" in options advanced settings. For Exchange, seems there is nothing you can do.

E-mail notification problem, need help please.

Got my HD2 yesterday and went through all the steps to install Kumar's rom. Everything is running great but I have just one small problem.
The e-mail notifier on the home screen shows I have 1 new message when I don't. I've tried reading all that it downloaded, deleting all e-mails, deleting e-mail account, and setting it up again. It still shows I have 1 unread e-mail.
Is there a registry key I can change to fix this problem? Or perhaps another method I have not tried yet?
Have you tired a battery pull or a soft reset. I have had this issue once before and also check in your htc mail box if there is any boxes that have unopened mail that might be it also.
Have tried resetting the device. Will check the HTC thing, if you could tell me how to find it that is...
just go to your inbox that says it has a message. on the top left if you click inbox a drop down list showing all your folders should show and check in those folders.
Found this http://forum.xda-developers.com/showthread.php?t=677686
which he suggest the same thing I did but the person who posted the question did not respond on wether it fixed it or not.
Found it, bah stupid Outlook e-mail having messages in it when I never set it up. Thank you for your help.
Ryohara said:
Found it, bah stupid Outlook e-mail having messages in it when I never set it up. Thank you for your help.
Click to expand...
Click to collapse
glad to be of help enjoy your HD2 with your custom rom.
Issue resolved. Thread Closed

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