Database Users

HTC G2 "Known" Screen Issue - ARGH

So the phone worked fine, I brought it downstairs, start using the computer, check my phone and the screen is black with some lines, and what looks like a crack on the bottom near the buttons.
I called T-Mobile, who said it was a known issue, since corrected in newer shipments, that they usually replaced completely in-store, but there's no stores up here in Montreal. So then two reps both separately told me to call the factory/manufacturer HTC, who then told me that they don't cover screen problems, at all, ever. All they can do is initialize the normal off-warranty repair service for like 200$ and be phone-less for about a month.
I find this completely unacceptable and could use some help or HTC/TMO reps on the forums? This is my first phone and I'm not used to dealing with this...
Some similar: http://forums.t-mobile.com/t5/T-Mobile-G2/screen-went-out/m-p/511079/highlight/true#M15085
http://forums.t-mobile.com/t5/T-Mobile-G2/Screen-Display-Problems/m-p/523501
my fiancee's G2 screen went out last night, it looked like it shattered from the inside because there was a 1 1/2 inch crack under the glass. she says it was working perfectly fine, put it in her purse and a few mins later it wouldnt turn on. she didnt drop it or hit it against anything so i have no idea what happened. exchanged it at radio shack today (only had it 10 days) and the guy said it had to have been from a heavy blow. now i know she is capable of abusing phones but i believe that she didnt this time.
Click to expand...
Click to collapse
i had the exact same thing happy to my phone last night. i have only had it a few days. this is not a good sign for the G2 phone. i barely used it; it was never dropped, etc. there appears to be some kind of crack under the screen near the home button on the phone (maybe from pushing that button?) and the screen is out. the phone is still functional and can get calls, etc, but i cannot see anything. i am going in today to get it replaced but this worries me a lot about owning this phone.
Click to expand...
Click to collapse
wire said:
I had my phone plugged in today. I came back to find my screen looking like this whenever I try to turn it on. I can hear the phone perform tasks in the background, but my screen doesn't move.
I have a white screen with a bunch of vertical lines with one black vertical line in the center. What happened and what can I do to fix this?
Later: Got a new G2 yesterday. T-mobile swapped it out with no questions asked.
Click to expand...
Click to collapse

Can u send a picture? I want to see if its really physical damage
Sent from my HTC Vision using XDA App

lainvalenajr said:
Can u send a picture? I want to see if its really physical damage
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
On it. My friend will bring me his high-quality camera tonight.
Updated info.

Oh i see. Yea there was someone on the forum that has the same issue. Aha htc... they wont help. Well as long as t-mobile says its a know issue you should be able to replace your phone
Sent from my HTC Vision using XDA App

lainvalenajr said:
Oh i see. Yea there was someone on the forum that has the same issue. Aha htc... they wont help. Well as long as t-mobile says its a know issue you should be able to replace your phone
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
Can you link me to the thread or person?
T-Mobile told me to get help through HTC

Sorry i dont know... it was so long ago. Yea anyways HTC will never help. They only help if its like factory defects but they will always tranfer you back to t-mobile.
Sent from my HTC Vision using XDA App

I had the same issue and tmoible warrantied it and sent me a new phone
Sent from my T-Mobile G2 using XDA App

Yea lol... well i want to see the picture and see how it looks and Conclude.
Sent from my HTC Vision using XDA App

Still waiting on better camera but here's from my webcam. Turned on. You can kind of see a crack at the bottom. It looks different than before, when it was really obvious white lines, now it's darker but still changes depending on what the phone is supposed to be showing.
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The nip said:
I had the same issue and tmoible warrantied it and sent me a new phone
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
EXACT same issue? I want to call TMO again tomorrow but I'd like to have all the info I can to back me up.

Hmm... cant really see it but if the outside glass is crack am very sure t-mobile will say its physical damage but if the screen lcd is the only one cracked then am sure u can get a replacement as long as the glass aint cracked
Sent from my HTC Vision using XDA App

lainvalenajr said:
Hmm... cant really see it but if the outside glass is crack am very sure t-mobile will say its physical damage but if the screen lcd is the only one cracked then am sure u can get a replacement as long as the glass aint cracked
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
It looks pristine when the screen is off. I'm not knowledgeable about screens but it must be an inside layer, broken from a pressure or heat problem?

i have exactly this issue, and have ordered a new lcd to replace it with, looks like the digitiser is fine.
The part is due to arrive soon so i will let you know how it goes.

adrienspawn said:
It looks pristine when the screen is off. I'm not knowledgeable about screens but it must be an inside layer, broken from a pressure or heat problem?
Click to expand...
Click to collapse
Pressure... unlikely. Heat and cold contributes a lot when it comes to glass. My old phone cracked when it was really cold back where I use to live.
Sent from my HTC Vision using XDA App

Mine did that too. Called T-Mobile and they made me add the $6 monthly warranty and said i could remove it from the account after the swap

They made me reboot the phone and then check the moisture sticker thing under the battery. I just told them what the screen was doing and they replaced it. I had the insurance but I didn't have to use it for the warranty replacement.
Sent from my T-Mobile G2 using XDA App

The nip said:
They made me reboot the phone and then check the moisture sticker thing under the battery. I just told them what the screen was doing and they replaced it. I had the insurance but I didn't have to use it for the warranty replacement.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Did yours have a little crack near the buttons, but not the actual glass?

I have the same EXACT issue in the same EXACT spot. Noticed it when i took my g2 out of my pocket. The glass has no cracks scratches or anything!!Called tmobile the next day...the guy told me to take it a store to determine whether its "cosmetic" damage or not. Went to the store and they said its physical damage and wouldnt be covered. Called customer service at the store and she explained to me that this was a known issue. She called it "lcd bursting". Ordered my phone right then and there. Once i get the phone she was i have to send in my old one so that they can determine whether its covered under the warranty or not. If not its $279. Have any of you guys gotten charged the $279 if you had the small crack by the home buttons??

I never had this issue before... I have a little mytouch bag for my g2 and never put in my pockets... had this phone for hell of a long time. Wish you don't got to pay dude and if they do make you pay start b***hing at them
Sent from my HTC Vision using XDA App

I sent it in and they want me to pay 190$. And they didn't even know about ANY known issues. I told them to have their "technicians" recheck it with specific instructions.

my screen arrived today, and its all fixed. If worst comes to worst you can buy a new screen and do it yourself for so much cheaper than that.

HTC ONE Dis-assembly , by me (16 year old)

Hello guys .
I had my htc one for 3 months now , and today i dropped it having a dent on the edge which prevented me from using the volume buttons ; So i finally i made my mind to tear it apart . Took me several hours (have an exam on monday so was not giving full attention on the phone)
It was easy to take apart .
used a hair dryer to heat up the phone and removed the bottom speaker cover and it was pretty easy and using a blade moved up on both sides for several times , but nothing was separating , so i did the same thing on the top and using a guitar pick inserting the guitar pic on the top pushed back the white poly-carbonate and then after some efforts the back housing finally separated . Everything is working i did damage the poly-carbonate. But i did not have a new housing to change with , will post a video and pics once i have it . I dont have the money to buy one today . Will borrow from parents and order one on monday

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Sent from my HTC One using xda premium

Taking it apart was never the problem, the problem was taking it apart without damaging the phone, mostly by prying it open and damaging the finish.
John.

Try putting it back together now.
Disassembling stuff is mostly straightforward, however assembling it back can be a PITA..

If you are able to take apart the phone without damaging anything except for the back, then you are absolutely awesome.
That's all we need to be able to do. The replacement back is only 25 dollars. If it is easy to remove the back and put on a new one, then this will come in handy for people who scratched or dented their backs or cracked their camera lenses. Also, once OEM parts for the red and blue are available, we'll be able to change the colors of our phones to our liking.
Again, awesome.

If you look at the op`s photo in post 2, the right hand side of the back case looks like something has been chewing at it.
John.

Tinderbox (UK) said:
If you look at the op`s photo in post 2, the right hand side of the back case looks like something has been chewing at it.
John.
Click to expand...
Click to collapse
To me, it looks like glue.

The whole thing is like it! Absolutely fooked!
Looks like my dog ate it.

Actually I AM postong all this via the same phone put it back together .. . Just the right side looks ugly hidden it under a case .
Sent from my HTC One using xda premium

So it was your dog that chewed the back cover, bad dog, bad dog
John.
backfromthestorm said:
The whole thing is like it! Absolutely fooked!
Looks like my dog ate it.
Click to expand...
Click to collapse

I only need a new back housing .
Sent from my HTC One using xda premium

Taylor_Swift said:
Why is your age in the title? What is the point.
Sent from my Sony Xperia Z using XDA Premium HD
Click to expand...
Click to collapse
HTC One Repairability Score: One out of 10 (10 is easiest to repair)
Very, very difficult (possibly impossible?) to open the device without damaging the rear case. This makes every component extremely difficult to replace.
The battery is buried beneath the motherboard and adhered to the midframe, hindering its replacement.
The display assembly cannot be replaced without removing the rear case—this will make the most common repair, a damaged screen, nearly impossible.
Copper shielding on many components is difficult to remove and replace.
Solid external construction improves durability....
See for them it's difficult -.- . Just wanted to say it's not
Sent from my HTC One using xda premium

aditya. said:
HTC One Repairability Score: One out of 10 (10 is easiest to repair)
Very, very difficult (possibly impossible?) to open the device without damaging the rear case. This makes every component extremely difficult to replace.
The battery is buried beneath the motherboard and adhered to the midframe, hindering its replacement.
The display assembly cannot be replaced without removing the rear case—this will make the most common repair, a damaged screen, nearly impossible.
Copper shielding on many components is difficult to remove and replace.
Solid external construction improves durability....
See for them it's difficult -.- . Just wanted to say it's not
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
knowlege is power, power is will! nothing imposible...

Taylor_Swift said:
Why is your age in the title? What is the point.
Sent from my Sony Xperia Z using XDA Premium HD
Click to expand...
Click to collapse
Just to let you know this isn't costing him a thing and if you dont have parents to buy you new toys you probably shouldn't try this.

aditya. said:
Hello guys .
I had my htc one for 3 months now , and today i dropped it having a dent on the edge which prevented me from using the volume buttons ; So i finally i made my mind to tear it apart . Took me several hours (have an exam on monday so was not giving full attention on the phone)
It was easy to take apart .
used a hair dryer to heat up the phone and removed the bottom speaker cover and it was pretty easy and using a blade moved up on both sides for several times , but nothing was separating , so i did the same thing on the top and using a guitar pick inserting the guitar pic on the top pushed back the white poly-carbonate and then after some efforts the back housing finally separated . Everything is working i did damage the poly-carbonate. But i did not have a new housing to change with , will post a video and pics once i have it . I dont have the money to buy one today . Will borrow from parents and order one on monday
Click to expand...
Click to collapse
Service center started to repair htc one but you destroy your one
You waste your one now your parents take you new phone then you after 1 or 2 month broke another phone
Why you edit your age in title
You broke your one I can also brake my one very easily
Use less thread
Sent from my HTC One using Tapatalk 4

japjit100 said:
Service center started to repair htc one but you destroy your one
You waste your one now your parents take you new phone then you after 1 or 2 month broke another phone
Why you edit your age in title
You broke your one I can also brake my one very easily
Use less thread
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
No just a new housing is needed . 39$ if I want to change full housing. This is not broken. Its working perfectly
Sent from my HTC One using xda premium

Can we have pictures of the current state?

japjit100 said:
Service center started to repair htc one but you destroy your one
You waste your one now your parents take you new phone then you after 1 or 2 month broke another phone
Why you edit your age in title
You broke your one I can also brake my one very easily
Use less thread
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
Its information for which some people may find useful............so why is it useless?
You may also wish trying to learn how to spell as well. At least the 16 year old OP gets that correct.

A sad ending to my 2month old phone...

Finished a training ride today...reached into my jersey pocket to call home andddd it slips and lands on the corner.
2 months old only. Damn. :/ Hurts my pocket for sure as I saved up and finally moved on from a GNexus 2 years later. (<--I'm a student)
Feast your eyes on broken glass (LCD still works but the digitizer which is bonded to the glass is broken). Sony quoted me 50% of the cost of the phone just to replace and repair it. That's not worth it IMHO. Sigh. Guess I'll just sell it for parts and go hunting for a 2nd hand phone......
http://imgur.com/a/mSpk9

it looks pretty bad..

cafenetland said:
it looks pretty bad..
Click to expand...
Click to collapse
:crying:
i'm a total idiot. WHY DID I LET THE PHONE SLIP?!!??!!!
Yeah i'm SoL. Parents aren't offering any support so I'm most likely going to
sell this for parts on CTO if anybody wants it and just see what kind of replacement phone I can get.
The new Meizu or Xiaomi looks quite nice. :/ Won't be able to afford anything expensive

droid_does said:
:crying:
The new Meizu or Xiaomi looks quite nice. :/ Won't be able to afford anything expensive
Click to expand...
Click to collapse
hmm. it'll be like riding a donkey rather than a horse...

damn it looks bad

Sorry for the loss, but I gotta ask.. How did u get the dialer and clock on the same screen.
Ps. You could get a replacement screen and fix it yourself
Sent from my C6603 using xda app-developers app

Ereckson said:
Sorry for the loss, but I gotta ask.. How did u get the dialer and clock on the same screen.
Ps. You could get a replacement screen and fix it yourself
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
Thats the lock screen (pin lock)
I could...but the cost isn't too far off from an official repair ($100US) but even if I fixed the screen I loose the water resistance because as you can see there's a chunk of the bottom left frame missing

Ouch! That took quite a hit what type of surface did you drop it on? Hope you find a solution soon.
Sent from my C6603 using XDA Premium 4 mobile app

sucker for sony's said:
Ouch! That took quite a hit what type of surface did you drop it on? Hope you find a solution soon.
Sent from my C6603 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I'm 5.7" so roughly from 5.5" height?
Went straight corner down to concrete. There was a crunch *ouch :/
It looked ok though until I powered on the screen and it wouldn't respond.

It's actually easy to fix, check online for spare parts. They sell the body for 30 euro's and the screen varies
Sent from my C6603 using xda premium

Sorry to hear that, such a shame. Check out Amazon. I noticed some spares kicking up on there a few days ago. Screens and bodies.
Sent from my C6603 using xda app-developers app

droid_does said:
Finished a training ride today...reached into my jersey pocket to call home andddd it slips and lands on the corner.
2 months old only. Damn. :/ Hurts my pocket for sure as I saved up and finally moved on from a GNexus 2 years later. (<--I'm a student)
Feast your eyes on broken glass (LCD still works but the digitizer which is bonded to the glass is broken). Sony quoted me 50% of the cost of the phone just to replace and repair it. That's not worth it IMHO. Sigh. Guess I'll just sell it for parts and go hunting for a 2nd hand phone......
http://imgur.com/a/mSpk9
Click to expand...
Click to collapse
Did you have it in any kind of TPU/GEL/hard case?

knightpt said:
Did you have it in any kind of TPU/GEL/hard case?
Click to expand...
Click to collapse
The phone's naked, if there's any protection, it'll not end up like this, very sorry to hear about your phone
Sent from my C6603 using XDA Premium 4 mobile app

JasonX199 said:
It's actually easy to fix, check online for spare parts. They sell the body for 30 euro's and the screen varies
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
Kirkymole said:
Sorry to hear that, such a shame. Check out Amazon. I noticed some spares kicking up on there a few days ago. Screens and bodies.
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
I did check. Final cost would bring me to roughly the same price or just a little cheaper than an official repair.....
Thraxzzz said:
The phone's naked, if there's any protection, it'll not end up like this, very sorry to hear about your phone
Sent from my C6603 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Indeed. I kept it naked because I had the charging dock and I didn't want to deal with taking the case on and off all the time. I should've gotten one. Phone landed corner first which is why the damage is like this. If it was flat on the back it might have taken it better

droid_does said:
Finished a training ride today...reached into my jersey pocket to call home andddd it slips and lands on the corner.
2 months old only. Damn. :/ Hurts my pocket for sure as I saved up and finally moved on from a GNexus 2 years later. (<--I'm a student)
Feast your eyes on broken glass (LCD still works but the digitizer which is bonded to the glass is broken). Sony quoted me 50% of the cost of the phone just to replace and repair it. That's not worth it IMHO. Sigh. Guess I'll just sell it for parts and go hunting for a 2nd hand phone......
http://imgur.com/a/mSpk9
Click to expand...
Click to collapse
What is Samsung now paying students to write bad stuff about Sony? It looks a bit too much chipped off if it only fell from your pocket.. unless you're 2,5m tall.

Sidd_9 said:
What is Samsung now paying students to write bad stuff about Sony? It looks a bit too much chipped off if it only fell from your pocket.. unless you're 2,5m tall.
Click to expand...
Click to collapse
THIS PHONE ISN'T AS DURABLE AS YOU THOUGHT, KID.
The digitiser of mine is broken and I didn't even drop it. It's because of the heat from CPU instead according to many shops that I went to.

LewisGauss said:
THIS PHONE ISN'T AS DURABLE AS YOU THOUGHT, KID. .
Click to expand...
Click to collapse
Idk man I've dropped this phone into my kick drum whilst recording, ive dropped it on concrete, tile, no scratches, may just be the fact that this guy was unlucky enough to have it land DIRECTLY on the corner which is really ouch.

LewisGauss said:
THIS PHONE ISN'T AS DURABLE AS YOU THOUGHT, KID.
The digitiser of mine is broken and I didn't even drop it. It's because of the heat from CPU instead according to many shops that I went to.
Click to expand...
Click to collapse
KID's news-flash for you - heat always makes anything less durable. So no, don't leave your phone in the sun or don't try to power the processor above what was factory made.

Sidd_9 said:
KID's news-flash for you - heat always makes anything less durable. So no, don't leave your phone in the sun or don't try to power the processor above what was factory made.
Click to expand...
Click to collapse
i dropped my phone while i was climbing some mountains , fell on rocks an gravel from pocket hight and bounced 1 time ( i am 1.82 m ) and only got a small small scratch... it looks like your phone was thrown to the ground :\ sorry for your loss mate

droid_does said:
Finished a training ride today...reached into my jersey pocket to call home andddd it slips and lands on the corner.
2 months old only. Damn. :/ Hurts my pocket for sure as I saved up and finally moved on from a GNexus 2 years later. (<--I'm a student)
Feast your eyes on broken glass (LCD still works but the digitizer which is bonded to the glass is broken). Sony quoted me 50% of the cost of the phone just to replace and repair it. That's not worth it IMHO. Sigh. Guess I'll just sell it for parts and go hunting for a 2nd hand phone......
http://imgur.com/a/mSpk9
Click to expand...
Click to collapse
Dear friend ...
Dont worry ...
You can get Original Sony Xperia Z Front and back glass panel along with center console from eBay.com from Hongkong ...
it is just US $46.00 ...
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Visit here ...
http://www.ebay.com/itm/190882395668?ru=http%3A%2F%2Fwww.ebay.com%2Fsch%2Fi.html%3F_from%3DR40%26_sacat%3D0%26_nkw%3D190882395668%26_rdc%3D1
Or you can visit http://www.eshoptradehk.com/ which is the website of the same eBay seller ...
Eshop Trading Company
Flat S30 1/F, [email protected]
Shopping Arcade 1,
Tsuen Wan Centre,
Tsuen Wan
Hong Kong

Xperia Z1 experience

Well, hi there, nice people of the XDA forums,
I have been using my shiny new Z1 for a month now and here's my opinion on it. It is awesome. Good battery life, beautiful screen and build coming from a Xperia V user.
I've loved every second of using it after i got used to its large form.
Sadly, my Z1 has now been returned to the service centre since I bent it. I got to admit, when I first saw people posting images of their bent Z1s and saying that no external forces were imposed on the device, I was like "which dumb guy will believe that a phone made of aluminium would magically bend itself?", but after 1 month, unfortunately, I realised my Z1 was bent horizontally above the power button. It was hard to notice at first as I had it in a roxfit gel shell, I think that's what it is called, but when I removed the case, I had a huge shock.
Later that day, I sent my Z1 to my local Sony centre, I live in Singapore, and apparently, there have been many cases of this happening here but the lady was reluctant to tell me if the damages could be covered warranty.
So, here I am, writing this post to remind my fellow Z1 lovers to never ever ever put you phone in a region that is really tight and moves a lot, for example the pockets on your jeans, as you may come to regret it.
P.S. I'm just posting my experience with it so far, if I am on the wrong section, feel free to yell and get a mod to move it.
P.S.S I'll update this as the service centre gets back to me.
Timeline:
23/1/14 - Day 1 - Sent Z1 to service centre.
25/1/14 - Day 3 - Received email that service centre has started repairs
20/2/14 - Day 28 - Finally, after a lot of emails between me and Sony and even longer waiting time for emails, Sony has finally got back to me.
https://www.dropbox.com/s/h3v7rln8wuahxm0/Capture.JPG

I'm using my Z1 for a month now and no bent phone, nothing, I'm using it with no case amd in my jeans with that protective thing on my glass
Sent from my C6903 using xda premium

strange that most people with bend phone where putting cases while ppl who go naked are straight !

Do you happened to have any pictures?

ashouhdy said:
while ppl who go naked are straight !
Click to expand...
Click to collapse
Are you sure :sly:
Sent from my C6903 using Tapatalk

Well I'm straight, so this makes sense now
Sent from my C6903 using xda premium

did op say he bent his phone?
:laugh:
This cant be life

Yea I bent my phone. Sorry. I don't have pictures. But imagine a arc S's curve. But on a z1. Also, I have to assume its because we have cases on our phone so we tend to disregard minor bumps and such even though they hurt the fragile device.
Sent from my LT25i using xda app-developers app

Aaron_035 said:
Yea I bent my phone. Sorry. I don't have pictures. But imagine a arc S's curve. But on a z1. Also, I have to assume its because we have cases on our phone so we tend to disregard minor bumps and such even though they hurt the fragile device.
Sent from my LT25i using xda app-developers app
Click to expand...
Click to collapse
isnt that cool ? i mean u now have the LG G Flex from SONY

sruba209 said:
isnt that cool ? i mean u now have the LG G Flex from SONY
Click to expand...
Click to collapse
Well. Not really. I freaked out. I meant, yea. I know I shouldn't have put it in my pocket and ran up and down stairs with it but every other phone I have, have survived that so I was a little disappointed.

Aaron_035 said:
Well. Not really. I freaked out. I meant, yea. I know I shouldn't have put it in my pocket and ran up and down stairs with it but every other phone I have, have survived that so I was a little disappointed.
Click to expand...
Click to collapse
Not every ... I had broken galaxy note in my front pocket jeans screen into pieces while sitting.
Sent from my C6903 using Tapatalk
---------- Post added at 12:22 PM ---------- Previous post was at 12:20 PM ----------
del1701 said:
Are you sure :sly:
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
Atleast they are clear with their needs !
Sent from my C6903 using Tapatalk

ashouhdy said:
Not every ... I had broken galaxy note in my front pocket jeans screen into pieces while sitting.
Sent from my C6903 using Tapatalk
---------- Post added at 12:22 PM ---------- Previous post was at 12:20 PM ----------
Atleast they are clear with their needs !
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
I've neen through quite a few phones, a W595, W995, iPhone 3G (unfortunately), a Galaxy S2 (also unfortunate), arc, arc s, V, then finally my Z1.
And ironically, I've only sustained serious damage in the last 2 phones, ie, the V's flaps coming off and, of course, my z1 bending. Funny how as time passes, their life spans decrease.

Day 4 Update - 26/1/14
Well Sony finally got back to me to tell me:
1. Frame bending is nor under warranty
2. I have to replace the screen
3. It will cost me SGD$405 or USD$320
Being the broke student I am, I'll probably sell my z! then buy a nexus 5.
Seriously the crappiest warranty coverage ever.
After a long long time with Sony, this has been a major bite in the ass.

Aaron_035 said:
Seriously the crappiest warranty coverage ever.
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Well to be fair, I'm pretty sure the warranty covers manufacturer faults, not the user making a fault. If I drop my phone and kill it, why should the manufacturer cover the costs? Trouble is when the person honestly hasn't damaged it through their own fault, in which case proving to the manufacturer you haven't is pretty much impossible. Unless you wear a GoPro all the time or something.
You would be looking for insurance cover, or some kind of extended warranty/protection that covers user inflicted damages.
Either way, I'm careful with my Z1 in my pocket now, especially when sitting down

Minibull said:
Well to be fair, I'm pretty sure the warranty covers manufacturer faults, not the user making a fault. If I drop my phone and kill it, why should the manufacturer cover the costs? Trouble is when the person honestly hasn't damaged it through their own fault, in which case proving to the manufacturer you haven't is pretty much impossible. Unless you wear a GoPro all the time or something.
You would be looking for insurance cover, or some kind of extended warranty/protection that covers user inflicted damages.
Either way, I'm careful with my Z1 in my pocket now, especially when sitting down
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I guess that's that then. Nothing much I can do about it other than be furious and then cry myself to sleep.

Aaron_035 said:
be furious and then cry myself to sleep.
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On a serious note, it sucks bigtime, man. At least it seems like the phone still works, going by what you said in the first post. May not be waterproof now, but still.

Minibull said:
On a serious note, it sucks bigtime, man. At least it seems like the phone still works, going by what you said in the first post. May not be waterproof now, but still.
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It still works. By my calculations, I cant afford a nexus 5 even if i sold the z1 at half the retail price, which means I'm stuck with a banana phone for 11 months. Guess I'll just put a book on it or something until the phone returns to the normal shape or until the screen shatters.
Will update. :/

i don't know what to say... this bending thing is wierd...
i bought my z1 from singapore over ebay and i have it for two month now. i keep it in my jeans front pocket the whole day, sometimes i have my GF sit on my lap and on the phone and it's still straight as an arrow... i have a soft tpu case protecting it...
i don't think physical pressure is at fault here, must be either overheating or manufacturing fault...

shteren said:
i don't think physical pressure is at fault here, must be either overheating or manufacturing fault...
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Overheating would be a very strange one though, I would expect issues with the glass splitting like with the XZ before the aluminium frame warping. The phones get hot, but not that hot. If it was getting hot to the point it may soften and warp, you would probably have cooked the battery and the CPU/GPU as well. Not to mention it could take time for it to warp.
I know someone who had an Xperia S, and they would hear it crack every so often when they would sit down, or bend their leg. No damage to it, but obviously something wasn't liking the pressure. Meanwhile I had an XS, never heard it make noises like that. But then I always have loose pockets, whereas my mates phone was wedged into his pocket, tight as.

Minibull said:
Overheating would be a very strange one though, I would expect issues with the glass splitting like with the XZ before the aluminium frame warping. The phones get hot, but not that hot. If it was getting hot to the point it may soften and warp, you would probably have cooked the battery and the CPU/GPU as well. Not to mention it could take time for it to warp.
I know someone who had an Xperia S, and they would hear it crack every so often when they would sit down, or bend their leg. No damage to it, but obviously something wasn't liking the pressure. Meanwhile I had an XS, never heard it make noises like that. But then I always have loose pockets, whereas my mates phone was wedged into his pocket, tight as.
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net nessecerly... if the aluminum frame is made by chipping it can be made is a bad way causing internal forces inside the aluminum, these forces need not 500 degrees to alter it's shape, i'm not talking about the frame melting.
just a small temperature, 50-60 degrees is enough to give the frame the energy it takes to relive these internal forces and bend itself...
this is why i said manufacturing fault, because if some of the frames were made in one factory which did the chipping wrong and others in another which did it right it can explain why some devices bend and some don't. and it has nothing to do with external pressure...
if you want to google go for "strain tensor"

Took galaxy s7 edge to poool.

Man that was awesome ! Took many pictures and video I took a swim for 2 to 3 hours today. Took it out for a 30 minute breaks twice, it works great! One thing to be aware about is your speaker will sound muffled for a good 3 to 4 hours! At least mine did glad sound came back had me worried there for a momment. Moral of the story you will have absolutely no problem taking your s7 edge to the pool for a full day of fun, your speaker will eventually come back to normal. Actually sounds better haha, maybe phone is water proof?!
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Report back in a week...
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I think it will be fine, how did you take pictures underwater without screen working? Nm figured out you can use volume to do so.

Sonin66 said:
I think it will be fine, how did you take pictures underwater without screen working? Nm figured out you can use volume to do so.
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Yeah lol that's what I did I used thevolume button and it worked great. As of now phone is functioning properly. Not worried about what happens a week from now to it because I'm not worried, as I was fully confident my phone will handle being submerged into the pool and water slide with the only problem being my speaker. I didn't however realize it will take 4 hours for the speaker to dry.
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Already a similar post here: http://forum.xda-developers.com/tmobile-s7-edge/help/phone-underwater-t3337471
Basically it's good for 30 minutes to 5 feet of water.

Samsung doesn't warranty against water damage so even they have little faith in their water resistivity. It should be used as insurance and not for underwater photography. This is just the tip of the Iceberg as there are many posts like this...
http://forums.androidcentral.com/sa...a-lense-proximity-sensor-no-longer-works.html

kronium said:
Samsung doesn't warranty against water damage so even they have little faith in their water resistivity. It should be used as insurance and not for underwater photography. This is just the tip of the Iceberg as there are many posts like this...
http://forums.androidcentral.com/sa...a-lense-proximity-sensor-no-longer-works.html
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I think they don't want people deep sea diving and trying to warranty their phone when it does get water in it. I have personally took a shower letting the water hit the phone while trying to install a screen protector. Phone was fine honestly, even did my gear s2 the same way. Only problem I noticed was the speaker and microphone not working after for an hour or so

I was in Cancun at the end of April, and I used my phone in the pool, and took underwater video and pics like a mad man. Phone works perfectly fine, never have had any issues with it after being submerged.
Just make sure you let the phone dry completely before trying to charge it.

idtheftvictim said:
I was in Cancun at the end of April, and I used my phone in the pool, and took underwater video and pics like a mad man. Phone works perfectly fine, never have had any issues with it after being submerged.
Just make sure you let the phone dry completely before trying to charge it.
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Yeah I know lol. People not having the balls to do it themselves think there phone will mess up? Hahaha haha yeah sure because I've heard of peoples s7 edge not working after a water test. "It voids warranty ???? Yada Yada Yada" who cares. I have not onces had to return any phone for a warranty exchange. And with a water resistant phone you think we don't want to use it under water? If you don't have the balls big enough than don't do it. I could care less. Letting people know that YOU CAN SWIM WITH YOUR S7/S7 EDGE if you choose to do so.
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nano303 said:
Moral of the story you will have absolutely no problem taking your s7 edge to the pool for a full day of fun, your speaker will eventually come back to normal. Actually sounds better haha, maybe phone is water proof?! View attachment 3772861
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That's irresponsible to claim this when there are many examples of the S7edge getting water damaged. I'm glad yours didn't get water damaged. Now don't be a **** about it.

Used my device in the pool a few wks ago also no issues. Speaker sounded like $&jt for a few hrs but after a while sounded normal. One thing to plan ahead is u wont be able to charge device soon after its submerged as it will throw a moisture detection msg and u'll have to wait till its completely dry. Or u can do what i did n use a blow dryer to expidite the dryness. Lol. Just dont fry ur phone.

I haven't seen any reports of water damage from pools, on the contrary everyone saying they did it with no problem
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jgodfrey82 said:
I haven't seen any reports of water damage from pools, on the contrary everyone saying they did it with no problem
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If you search S7 and S7 edge water damage, you will find many examples. Just use a little caution if you're like me and $750 means a lot to you.

kronium said:
If you search S7 and S7 edge water damage, you will find many examples. Just use a little caution if you're like me and $750 means a lot to you.
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Lol 750 is a lot to me too bro. I babied this phone for the first month. After that I used it without case lol have nicks around my phone but I'm not trippin. Your phone wouldn't damage man take a shower or go surfing with it you'll be golden I'm not sure I'll swim to the bottom of the ocean for the phone though. It's cool to be cautious. I had that mentality it'll brush away soon lol
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kronium said:
Report back in a week...
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I've done under wateriyaki photography and videos on 4 separate occasions and it's worked every time.and flawless since. It's manufactured to do so.

I just came back from a whole week cruise vacation, and let me tell you! this phone is awesome every day pictures in the pool under water and phone works without any issues, like before make sure you dont go too deep.

Mine went for a trip in the washing machine last night for about 30 minutes before I realized it and took it out. Works perfect. Speaker took about a day to dry out, but over all I'm damn impressed.

kronium said:
Report back in a week...
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Oh BTW it's been 11 days, have not had a single problem
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I just got back from a trip into the mountains around Boone NC. I did a lot of fishing and river tubing with my phone in my pocket the whole time. I didn't use the phone under water but it was in my pocket while I fished the Watauga with the water up to my armpits. I did see a popup on the phone about water being detected but haven't experienced any issues the phone. I got some good pictures and video that couldn't have been gotten even with my go pro as the sound with the phone is perfect. I took a chance but in this case it was worth it.

Tw1sted247 said:
I've done under wateriyaki photography and videos on 4 separate occasions and it's worked every time.and flawless since. It's manufactured to do so.
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No, it isn't. It is manufactured to withstand a certain water immersion depth and length of time in a static environment. Actually using it, ie: moving it under water, pressing buttons, etc can easily go outside of the specifications. Not to mention it is in no way rated for underwater use, its water resistance is designed for some protection against accidental exposure.
Point is this, it is your device and you should use it as you please. But to suggest that it is in any way ok or that it is designed to do so is extremely irresponsible on your part. For starters it is wrong, and your warranty will be voided should any water immersion be detected. I'm pretty sure there are indicators built in for Samsung to know what you did.