Database Users

HTC G2 "Known" Screen Issue - ARGH

So the phone worked fine, I brought it downstairs, start using the computer, check my phone and the screen is black with some lines, and what looks like a crack on the bottom near the buttons.
I called T-Mobile, who said it was a known issue, since corrected in newer shipments, that they usually replaced completely in-store, but there's no stores up here in Montreal. So then two reps both separately told me to call the factory/manufacturer HTC, who then told me that they don't cover screen problems, at all, ever. All they can do is initialize the normal off-warranty repair service for like 200$ and be phone-less for about a month.
I find this completely unacceptable and could use some help or HTC/TMO reps on the forums? This is my first phone and I'm not used to dealing with this...
Some similar: http://forums.t-mobile.com/t5/T-Mobile-G2/screen-went-out/m-p/511079/highlight/true#M15085
http://forums.t-mobile.com/t5/T-Mobile-G2/Screen-Display-Problems/m-p/523501
my fiancee's G2 screen went out last night, it looked like it shattered from the inside because there was a 1 1/2 inch crack under the glass. she says it was working perfectly fine, put it in her purse and a few mins later it wouldnt turn on. she didnt drop it or hit it against anything so i have no idea what happened. exchanged it at radio shack today (only had it 10 days) and the guy said it had to have been from a heavy blow. now i know she is capable of abusing phones but i believe that she didnt this time.
Click to expand...
Click to collapse
i had the exact same thing happy to my phone last night. i have only had it a few days. this is not a good sign for the G2 phone. i barely used it; it was never dropped, etc. there appears to be some kind of crack under the screen near the home button on the phone (maybe from pushing that button?) and the screen is out. the phone is still functional and can get calls, etc, but i cannot see anything. i am going in today to get it replaced but this worries me a lot about owning this phone.
Click to expand...
Click to collapse
wire said:
I had my phone plugged in today. I came back to find my screen looking like this whenever I try to turn it on. I can hear the phone perform tasks in the background, but my screen doesn't move.
I have a white screen with a bunch of vertical lines with one black vertical line in the center. What happened and what can I do to fix this?
Later: Got a new G2 yesterday. T-mobile swapped it out with no questions asked.
Click to expand...
Click to collapse

Can u send a picture? I want to see if its really physical damage
Sent from my HTC Vision using XDA App

lainvalenajr said:
Can u send a picture? I want to see if its really physical damage
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
On it. My friend will bring me his high-quality camera tonight.
Updated info.

Oh i see. Yea there was someone on the forum that has the same issue. Aha htc... they wont help. Well as long as t-mobile says its a know issue you should be able to replace your phone
Sent from my HTC Vision using XDA App

lainvalenajr said:
Oh i see. Yea there was someone on the forum that has the same issue. Aha htc... they wont help. Well as long as t-mobile says its a know issue you should be able to replace your phone
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
Can you link me to the thread or person?
T-Mobile told me to get help through HTC

Sorry i dont know... it was so long ago. Yea anyways HTC will never help. They only help if its like factory defects but they will always tranfer you back to t-mobile.
Sent from my HTC Vision using XDA App

I had the same issue and tmoible warrantied it and sent me a new phone
Sent from my T-Mobile G2 using XDA App

Yea lol... well i want to see the picture and see how it looks and Conclude.
Sent from my HTC Vision using XDA App

Still waiting on better camera but here's from my webcam. Turned on. You can kind of see a crack at the bottom. It looks different than before, when it was really obvious white lines, now it's darker but still changes depending on what the phone is supposed to be showing.
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The nip said:
I had the same issue and tmoible warrantied it and sent me a new phone
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
EXACT same issue? I want to call TMO again tomorrow but I'd like to have all the info I can to back me up.

Hmm... cant really see it but if the outside glass is crack am very sure t-mobile will say its physical damage but if the screen lcd is the only one cracked then am sure u can get a replacement as long as the glass aint cracked
Sent from my HTC Vision using XDA App

lainvalenajr said:
Hmm... cant really see it but if the outside glass is crack am very sure t-mobile will say its physical damage but if the screen lcd is the only one cracked then am sure u can get a replacement as long as the glass aint cracked
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
It looks pristine when the screen is off. I'm not knowledgeable about screens but it must be an inside layer, broken from a pressure or heat problem?

i have exactly this issue, and have ordered a new lcd to replace it with, looks like the digitiser is fine.
The part is due to arrive soon so i will let you know how it goes.

adrienspawn said:
It looks pristine when the screen is off. I'm not knowledgeable about screens but it must be an inside layer, broken from a pressure or heat problem?
Click to expand...
Click to collapse
Pressure... unlikely. Heat and cold contributes a lot when it comes to glass. My old phone cracked when it was really cold back where I use to live.
Sent from my HTC Vision using XDA App

Mine did that too. Called T-Mobile and they made me add the $6 monthly warranty and said i could remove it from the account after the swap

They made me reboot the phone and then check the moisture sticker thing under the battery. I just told them what the screen was doing and they replaced it. I had the insurance but I didn't have to use it for the warranty replacement.
Sent from my T-Mobile G2 using XDA App

The nip said:
They made me reboot the phone and then check the moisture sticker thing under the battery. I just told them what the screen was doing and they replaced it. I had the insurance but I didn't have to use it for the warranty replacement.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Did yours have a little crack near the buttons, but not the actual glass?

I have the same EXACT issue in the same EXACT spot. Noticed it when i took my g2 out of my pocket. The glass has no cracks scratches or anything!!Called tmobile the next day...the guy told me to take it a store to determine whether its "cosmetic" damage or not. Went to the store and they said its physical damage and wouldnt be covered. Called customer service at the store and she explained to me that this was a known issue. She called it "lcd bursting". Ordered my phone right then and there. Once i get the phone she was i have to send in my old one so that they can determine whether its covered under the warranty or not. If not its $279. Have any of you guys gotten charged the $279 if you had the small crack by the home buttons??

I never had this issue before... I have a little mytouch bag for my g2 and never put in my pockets... had this phone for hell of a long time. Wish you don't got to pay dude and if they do make you pay start b***hing at them
Sent from my HTC Vision using XDA App

I sent it in and they want me to pay 190$. And they didn't even know about ANY known issues. I told them to have their "technicians" recheck it with specific instructions.

my screen arrived today, and its all fixed. If worst comes to worst you can buy a new screen and do it yourself for so much cheaper than that.

Dell Logo Came Off

While at King's Dominion earlier this week, I noticed the "DEL" part of the logo on the battery cover fell off (probably 1-too many roller coaster rides). The last "L" stayed on. Fortunately, I had the original clear silicone case on it, and the "DEL" got caught up top / side between the phone & the case.... When I got home, I cleaned the logo area with alcohol and a Q-Tip and used a tooth pick to put little dabs of Super Glue (the gel type glue), in the recesses where the logo is at the middle-most part. I think I got good adhesion.... seems secure now, but I'm wondering if I should pry off the last "L" and the circular parts and glue them as well?
I picked up an original Dell dock earlier this week and cannot use the dock and any case simultaneously... and I'm also liking the way my nude Streak feels, but I'm afraid if the rest of the logo tries to escape, I may not have the case on and consequently loose the parts..... Any thoughts?
Thanks all!
Sent from my Dell Streak using XDA App

My chrome logo fell off a couple of months ago
The thing is, I don't mind because in my opinion it actually looks a lot better as a simple engraved logo!

The chrome ring around the dell logo slithered right off of my back cover

So Rico..... Are you runnin 'er without the circle? ..... Just wondering
Sent from my Dell Streak using XDA App

absolutely agree. same here.

SHildebrandt said:
So Rico..... Are you runnin 'er without the circle? ..... Just wondering
Sent from my Dell Streak using XDA App
Click to expand...
Click to collapse
Lol, yes, my streaker lost its "snap-snap-circle"!, has "taken a lick'n but keeps onnn tick'n"

talk to dell and ask for a replacement battery cover. so that you won't suffer a $10 loss when you sell it.

johnnyPPK said:
talk to dell and ask for a replacement battery cover. so that you won't suffer a $10 loss when you sell it.
Click to expand...
Click to collapse
I is a Streak'n fool, I aint selling, ... I may buy but not selln.. I loves me some "Dell Streakl"
Even though ...its,... Its,,,i cant say it..."dead in the u.s.a..
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Rico I'm with you, Dude...... I'll never willingly part with my Streak, REGARDLESS of ANY offer... Seriously, I've never felt this attached to any gizmo I've ever owned..... Wife often wakes up in the middle of the night to find me playing with it..... Then I have her call my Streak so I can locate it and make sure it's OK and no one's stolen it
Sent from my Dell Streak using XDA App

SHildebrandt said:
Wife often wakes up in the middle of the night to find me playing with it.....
Sent from my Dell Streak using XDA App
Click to expand...
Click to collapse
Real nice! She catches u playing with it.
Sent from my Dell Streak using XDA Premium App

I sleep with it,it is usually under my pillow or on the nightstand,my wife does not even bother to say anything....in fact she laughs.I can't go to bed without it,I can watch something,listen to music and best of all try out new apps.
My whole DELL logo and the little circle are gone,and it does not look bad at all.

SHildebrandt said:
Rico I'm with you, Dude...... I'll never willingly part with my Streak, REGARDLESS of ANY offer... Seriously, I've never felt this attached to any gizmo I've ever owned..... Wife often wakes up in the middle of the night to find me playing with it..... Then I have her call my Streak so I can locate it and make sure it's OK and no one's stolen it
Sent from my Dell Streak using XDA App
Click to expand...
Click to collapse
Brandt! You too!?! it is good to know that im not the only one that gets caught in the middle of night with mine ou t. I was playing with my Streak just last night and she threatened me and told me to "cut it off". .... Now, theres just some things you do NOT tell a guy to do! ..... One of them is NEEVER tell a guy to turn his streak off

shinydesert said:
I sleep with it,it is usually under my pillow or on the nightstand,my wife does not even bother to say anything....in fact she laughs.I can't go to bed without it,I can watch something,listen to music and best of all try out new apps.
My whole DELL logo and the little circle are gone,and it does not look bad at all.
Click to expand...
Click to collapse
Oh I sleep with mine too, so does the Brandt. Havent trued vb putting it under the pillow yet but will give it a go tnite. Believe me when I say i cnt go anywhere without mine either! If I can help it, this units' going into the box with me when I am planted.

It's not that I can't help it...I just don't wanna help it ;-) As much as I read about new devices I am not impressed at all,many of the android devices look so alike,they don't even catch my attention.
We don't have a retina display buy I think the Streak has a nice screen.
Getting ready to go to bed...streak,charger,headphones...I am ready now.

Hahahaha... I lost the logo also when i try to use the silicone case. It just went sticky with the case i guess, so with some insert-deinsert cycle it went loose. I did purchase the replacement cover though ($40 - goddamnit), but daily I keep the old cover because I like it that way (matte with embossed effect-LoL).
So sorry i have to part with my streak. Last month i almost lose this phone, actually I did but then someone find it and return it to me. In reflection i decided to sell, because it's some kind of bad mojo for me. Still i missed my streak though...

schizo said:
Hahahaha... I lost the logo also when i try to use the silicone case. It just went sticky with the case i guess, so with some insert-deinsert cycle it went loose. I did purchase the replacement cover though ($40 - goddamnit), but daily I keep the old cover because I like it that way (matte with embossed effect-LoL).
So sorry i have to part with my streak. Last month i almost lose this phone, actually I did but then someone find it and return it to me. In reflection i decided to sell, because it's some kind of bad mojo for me. Still i missed my streak though...
Click to expand...
Click to collapse
Oooooh Schizo! You go get that streak back! You got it all wrong! Its the other way around! Baaaaaaaad joo-joo to sell the streak! Baaaaaaaaaad mo-jo, BAD mojo! I shudder to think the consequences.
Hey Shiny, how did it go last nite? Gotta have the batteries fully charged if ur gonna pull a long one!, right Brandt?

It was nice last night.I was testing and purchasing some of the "relaxation" apps while listening to some nice chillout.Wify was watching tv....(that's so 80's)

shinydesert said:
It was nice last night.I was testing and purchasing some of the "relaxation" apps while listening to some nice chillout.Wify was watching tv....(that's so 80's)
Click to expand...
Click to collapse
Which relaxation apps! I,was totally into thatback in the day. Even recorded my own thunderstorms/rain and wind "cassettes"...(wow do they make cassettes these days?)... Ive even placed sensitive microphones at the base of gutter drains on the house to get that trickling, water sound.... Needlessto say,. Wasnt "STREAKN" back tben.
Last nite, the wifey told to take me and "that thing icant keep my hands off of" to the other toom and "have at it"........so I did. Me and my Dell Streak Was up all night . Gawd I luv this tab/phone!

Too true..... There's NOTHING out there that's even in the same category.... Unless something bad happens to mine, I don't EVER plan on getting rid of it..... Hell, even if/when aTnT takes over my beloved T-Mobile, I'll be all set for their, um, "3G" bands (although T-Mobile's 2G is usually FASTER than the DeathStar's "3G").....
Rico.... Dude I usually fall asleep with mine plugged in..... but when the wife wakes up, she usually pulls it out of my hands and puts it on the nightstand
Sent from my Dell Streak using XDA App

You tha man! Id like to try sleeping with mine plugged in all nite. I usually fall asleep with my streak in my hand and somebody come along and plays with it before they put it back in my hand or in my pants.
I need to be careful though, that gorilla glass aint what its crackex up to be. One night I may roll over ontop of it and break it. Now that dell dropped the Streak, it might get hard locating replacement parts.

HTC ONE Dis-assembly , by me (16 year old)

Hello guys .
I had my htc one for 3 months now , and today i dropped it having a dent on the edge which prevented me from using the volume buttons ; So i finally i made my mind to tear it apart . Took me several hours (have an exam on monday so was not giving full attention on the phone)
It was easy to take apart .
used a hair dryer to heat up the phone and removed the bottom speaker cover and it was pretty easy and using a blade moved up on both sides for several times , but nothing was separating , so i did the same thing on the top and using a guitar pick inserting the guitar pic on the top pushed back the white poly-carbonate and then after some efforts the back housing finally separated . Everything is working i did damage the poly-carbonate. But i did not have a new housing to change with , will post a video and pics once i have it . I dont have the money to buy one today . Will borrow from parents and order one on monday

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Sent from my HTC One using xda premium

Taking it apart was never the problem, the problem was taking it apart without damaging the phone, mostly by prying it open and damaging the finish.
John.

Try putting it back together now.
Disassembling stuff is mostly straightforward, however assembling it back can be a PITA..

If you are able to take apart the phone without damaging anything except for the back, then you are absolutely awesome.
That's all we need to be able to do. The replacement back is only 25 dollars. If it is easy to remove the back and put on a new one, then this will come in handy for people who scratched or dented their backs or cracked their camera lenses. Also, once OEM parts for the red and blue are available, we'll be able to change the colors of our phones to our liking.
Again, awesome.

If you look at the op`s photo in post 2, the right hand side of the back case looks like something has been chewing at it.
John.

Tinderbox (UK) said:
If you look at the op`s photo in post 2, the right hand side of the back case looks like something has been chewing at it.
John.
Click to expand...
Click to collapse
To me, it looks like glue.

The whole thing is like it! Absolutely fooked!
Looks like my dog ate it.

Actually I AM postong all this via the same phone put it back together .. . Just the right side looks ugly hidden it under a case .
Sent from my HTC One using xda premium

So it was your dog that chewed the back cover, bad dog, bad dog
John.
backfromthestorm said:
The whole thing is like it! Absolutely fooked!
Looks like my dog ate it.
Click to expand...
Click to collapse

I only need a new back housing .
Sent from my HTC One using xda premium

Taylor_Swift said:
Why is your age in the title? What is the point.
Sent from my Sony Xperia Z using XDA Premium HD
Click to expand...
Click to collapse
HTC One Repairability Score: One out of 10 (10 is easiest to repair)
Very, very difficult (possibly impossible?) to open the device without damaging the rear case. This makes every component extremely difficult to replace.
The battery is buried beneath the motherboard and adhered to the midframe, hindering its replacement.
The display assembly cannot be replaced without removing the rear case—this will make the most common repair, a damaged screen, nearly impossible.
Copper shielding on many components is difficult to remove and replace.
Solid external construction improves durability....
See for them it's difficult -.- . Just wanted to say it's not
Sent from my HTC One using xda premium

aditya. said:
HTC One Repairability Score: One out of 10 (10 is easiest to repair)
Very, very difficult (possibly impossible?) to open the device without damaging the rear case. This makes every component extremely difficult to replace.
The battery is buried beneath the motherboard and adhered to the midframe, hindering its replacement.
The display assembly cannot be replaced without removing the rear case—this will make the most common repair, a damaged screen, nearly impossible.
Copper shielding on many components is difficult to remove and replace.
Solid external construction improves durability....
See for them it's difficult -.- . Just wanted to say it's not
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
knowlege is power, power is will! nothing imposible...

Taylor_Swift said:
Why is your age in the title? What is the point.
Sent from my Sony Xperia Z using XDA Premium HD
Click to expand...
Click to collapse
Just to let you know this isn't costing him a thing and if you dont have parents to buy you new toys you probably shouldn't try this.

aditya. said:
Hello guys .
I had my htc one for 3 months now , and today i dropped it having a dent on the edge which prevented me from using the volume buttons ; So i finally i made my mind to tear it apart . Took me several hours (have an exam on monday so was not giving full attention on the phone)
It was easy to take apart .
used a hair dryer to heat up the phone and removed the bottom speaker cover and it was pretty easy and using a blade moved up on both sides for several times , but nothing was separating , so i did the same thing on the top and using a guitar pick inserting the guitar pic on the top pushed back the white poly-carbonate and then after some efforts the back housing finally separated . Everything is working i did damage the poly-carbonate. But i did not have a new housing to change with , will post a video and pics once i have it . I dont have the money to buy one today . Will borrow from parents and order one on monday
Click to expand...
Click to collapse
Service center started to repair htc one but you destroy your one
You waste your one now your parents take you new phone then you after 1 or 2 month broke another phone
Why you edit your age in title
You broke your one I can also brake my one very easily
Use less thread
Sent from my HTC One using Tapatalk 4

japjit100 said:
Service center started to repair htc one but you destroy your one
You waste your one now your parents take you new phone then you after 1 or 2 month broke another phone
Why you edit your age in title
You broke your one I can also brake my one very easily
Use less thread
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
No just a new housing is needed . 39$ if I want to change full housing. This is not broken. Its working perfectly
Sent from my HTC One using xda premium

Can we have pictures of the current state?

japjit100 said:
Service center started to repair htc one but you destroy your one
You waste your one now your parents take you new phone then you after 1 or 2 month broke another phone
Why you edit your age in title
You broke your one I can also brake my one very easily
Use less thread
Sent from my HTC One using Tapatalk 4
Click to expand...
Click to collapse
Its information for which some people may find useful............so why is it useless?
You may also wish trying to learn how to spell as well. At least the 16 year old OP gets that correct.

Xperia Z1 experience

Well, hi there, nice people of the XDA forums,
I have been using my shiny new Z1 for a month now and here's my opinion on it. It is awesome. Good battery life, beautiful screen and build coming from a Xperia V user.
I've loved every second of using it after i got used to its large form.
Sadly, my Z1 has now been returned to the service centre since I bent it. I got to admit, when I first saw people posting images of their bent Z1s and saying that no external forces were imposed on the device, I was like "which dumb guy will believe that a phone made of aluminium would magically bend itself?", but after 1 month, unfortunately, I realised my Z1 was bent horizontally above the power button. It was hard to notice at first as I had it in a roxfit gel shell, I think that's what it is called, but when I removed the case, I had a huge shock.
Later that day, I sent my Z1 to my local Sony centre, I live in Singapore, and apparently, there have been many cases of this happening here but the lady was reluctant to tell me if the damages could be covered warranty.
So, here I am, writing this post to remind my fellow Z1 lovers to never ever ever put you phone in a region that is really tight and moves a lot, for example the pockets on your jeans, as you may come to regret it.
P.S. I'm just posting my experience with it so far, if I am on the wrong section, feel free to yell and get a mod to move it.
P.S.S I'll update this as the service centre gets back to me.
Timeline:
23/1/14 - Day 1 - Sent Z1 to service centre.
25/1/14 - Day 3 - Received email that service centre has started repairs
20/2/14 - Day 28 - Finally, after a lot of emails between me and Sony and even longer waiting time for emails, Sony has finally got back to me.
https://www.dropbox.com/s/h3v7rln8wuahxm0/Capture.JPG

I'm using my Z1 for a month now and no bent phone, nothing, I'm using it with no case amd in my jeans with that protective thing on my glass
Sent from my C6903 using xda premium

strange that most people with bend phone where putting cases while ppl who go naked are straight !

Do you happened to have any pictures?

ashouhdy said:
while ppl who go naked are straight !
Click to expand...
Click to collapse
Are you sure :sly:
Sent from my C6903 using Tapatalk

Well I'm straight, so this makes sense now
Sent from my C6903 using xda premium

did op say he bent his phone?
:laugh:
This cant be life

Yea I bent my phone. Sorry. I don't have pictures. But imagine a arc S's curve. But on a z1. Also, I have to assume its because we have cases on our phone so we tend to disregard minor bumps and such even though they hurt the fragile device.
Sent from my LT25i using xda app-developers app

Aaron_035 said:
Yea I bent my phone. Sorry. I don't have pictures. But imagine a arc S's curve. But on a z1. Also, I have to assume its because we have cases on our phone so we tend to disregard minor bumps and such even though they hurt the fragile device.
Sent from my LT25i using xda app-developers app
Click to expand...
Click to collapse
isnt that cool ? i mean u now have the LG G Flex from SONY

sruba209 said:
isnt that cool ? i mean u now have the LG G Flex from SONY
Click to expand...
Click to collapse
Well. Not really. I freaked out. I meant, yea. I know I shouldn't have put it in my pocket and ran up and down stairs with it but every other phone I have, have survived that so I was a little disappointed.

Aaron_035 said:
Well. Not really. I freaked out. I meant, yea. I know I shouldn't have put it in my pocket and ran up and down stairs with it but every other phone I have, have survived that so I was a little disappointed.
Click to expand...
Click to collapse
Not every ... I had broken galaxy note in my front pocket jeans screen into pieces while sitting.
Sent from my C6903 using Tapatalk
---------- Post added at 12:22 PM ---------- Previous post was at 12:20 PM ----------
del1701 said:
Are you sure :sly:
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
Atleast they are clear with their needs !
Sent from my C6903 using Tapatalk

ashouhdy said:
Not every ... I had broken galaxy note in my front pocket jeans screen into pieces while sitting.
Sent from my C6903 using Tapatalk
---------- Post added at 12:22 PM ---------- Previous post was at 12:20 PM ----------
Atleast they are clear with their needs !
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
I've neen through quite a few phones, a W595, W995, iPhone 3G (unfortunately), a Galaxy S2 (also unfortunate), arc, arc s, V, then finally my Z1.
And ironically, I've only sustained serious damage in the last 2 phones, ie, the V's flaps coming off and, of course, my z1 bending. Funny how as time passes, their life spans decrease.

Day 4 Update - 26/1/14
Well Sony finally got back to me to tell me:
1. Frame bending is nor under warranty
2. I have to replace the screen
3. It will cost me SGD$405 or USD$320
Being the broke student I am, I'll probably sell my z! then buy a nexus 5.
Seriously the crappiest warranty coverage ever.
After a long long time with Sony, this has been a major bite in the ass.

Aaron_035 said:
Seriously the crappiest warranty coverage ever.
Click to expand...
Click to collapse
Well to be fair, I'm pretty sure the warranty covers manufacturer faults, not the user making a fault. If I drop my phone and kill it, why should the manufacturer cover the costs? Trouble is when the person honestly hasn't damaged it through their own fault, in which case proving to the manufacturer you haven't is pretty much impossible. Unless you wear a GoPro all the time or something.
You would be looking for insurance cover, or some kind of extended warranty/protection that covers user inflicted damages.
Either way, I'm careful with my Z1 in my pocket now, especially when sitting down

Minibull said:
Well to be fair, I'm pretty sure the warranty covers manufacturer faults, not the user making a fault. If I drop my phone and kill it, why should the manufacturer cover the costs? Trouble is when the person honestly hasn't damaged it through their own fault, in which case proving to the manufacturer you haven't is pretty much impossible. Unless you wear a GoPro all the time or something.
You would be looking for insurance cover, or some kind of extended warranty/protection that covers user inflicted damages.
Either way, I'm careful with my Z1 in my pocket now, especially when sitting down
Click to expand...
Click to collapse
I guess that's that then. Nothing much I can do about it other than be furious and then cry myself to sleep.

Aaron_035 said:
be furious and then cry myself to sleep.
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On a serious note, it sucks bigtime, man. At least it seems like the phone still works, going by what you said in the first post. May not be waterproof now, but still.

Minibull said:
On a serious note, it sucks bigtime, man. At least it seems like the phone still works, going by what you said in the first post. May not be waterproof now, but still.
Click to expand...
Click to collapse
It still works. By my calculations, I cant afford a nexus 5 even if i sold the z1 at half the retail price, which means I'm stuck with a banana phone for 11 months. Guess I'll just put a book on it or something until the phone returns to the normal shape or until the screen shatters.
Will update. :/

i don't know what to say... this bending thing is wierd...
i bought my z1 from singapore over ebay and i have it for two month now. i keep it in my jeans front pocket the whole day, sometimes i have my GF sit on my lap and on the phone and it's still straight as an arrow... i have a soft tpu case protecting it...
i don't think physical pressure is at fault here, must be either overheating or manufacturing fault...

shteren said:
i don't think physical pressure is at fault here, must be either overheating or manufacturing fault...
Click to expand...
Click to collapse
Overheating would be a very strange one though, I would expect issues with the glass splitting like with the XZ before the aluminium frame warping. The phones get hot, but not that hot. If it was getting hot to the point it may soften and warp, you would probably have cooked the battery and the CPU/GPU as well. Not to mention it could take time for it to warp.
I know someone who had an Xperia S, and they would hear it crack every so often when they would sit down, or bend their leg. No damage to it, but obviously something wasn't liking the pressure. Meanwhile I had an XS, never heard it make noises like that. But then I always have loose pockets, whereas my mates phone was wedged into his pocket, tight as.

Minibull said:
Overheating would be a very strange one though, I would expect issues with the glass splitting like with the XZ before the aluminium frame warping. The phones get hot, but not that hot. If it was getting hot to the point it may soften and warp, you would probably have cooked the battery and the CPU/GPU as well. Not to mention it could take time for it to warp.
I know someone who had an Xperia S, and they would hear it crack every so often when they would sit down, or bend their leg. No damage to it, but obviously something wasn't liking the pressure. Meanwhile I had an XS, never heard it make noises like that. But then I always have loose pockets, whereas my mates phone was wedged into his pocket, tight as.
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Click to collapse
net nessecerly... if the aluminum frame is made by chipping it can be made is a bad way causing internal forces inside the aluminum, these forces need not 500 degrees to alter it's shape, i'm not talking about the frame melting.
just a small temperature, 50-60 degrees is enough to give the frame the energy it takes to relive these internal forces and bend itself...
this is why i said manufacturing fault, because if some of the frames were made in one factory which did the chipping wrong and others in another which did it right it can explain why some devices bend and some don't. and it has nothing to do with external pressure...
if you want to google go for "strain tensor"

Xperia Z1 Water Damage

Just send in my z1 for water damage after going to the pool 2 days back.. Had no idea how can water went to Sim port and micro SD port when I'm using casemate tough dual layer protective case.. And there's small water droplets around the camera lens..
Still not sure will they honor the warranty or gonna push the blame to me.. Will only know the outcome tomorrow..
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Same thing happened to me today, but now the phone working fine, let's see how's it will do this week, camera button also is pressing itself sometimes without me touching it.
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jancarlos1597 said:
Same thing happened to me today, but now the phone working fine, let's see how's it will do this week, camera button also is pressing itself sometimes without me touching it.
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Yup.. My camera also auto starting randomly and at times it's just keep starting in a loop till i have to freeze camera apps using TB.. Anyway why dont you send back in and try claiming for warranty?

infatality said:
Yup.. My camera also auto starting randomly and at times it's just keep starting in a loop till i have to freeze camera apps using TB.. Anyway why dont you send back in and try claiming for warranty?
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Click to collapse
Because i bought it from a guy, but if the problem still this week, i will go with the guy that a bought it and claim the warranty.
I didn't freeze the camera app, i only disable button launch on options.
Lets see how the phone do this week.

I went to the service centre at junction 8 after dropping my z1 in the pool. When they ask you about water just denie everything
Got my entire pcb board replaced and my warranty still stands.
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Techtard said:
I went to the service centre at junction 8 after dropping my z1 in the pool. When they ask you about water just denie everything
Got my entire pcb board replaced and my warranty still stands.
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Click to expand...
Click to collapse
Does your imei still retains after changing the whole pcb?
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Now the phone is auto-pressing the power button :\
At the end of this week i whink i will claim the warranty.

jancarlos1597 said:
Now the phone is auto-pressing the power button :\
At the end of this week i whink i will claim the warranty.
Click to expand...
Click to collapse
Well I guess many z1 have manufacturing defects.. It's almost impossible for an ip58 rating device to come in contact with water despite all ports had been covered properly..
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infatality said:
Well I guess many z1 have manufacturing defects.. It's almost impossible for an ip58 rating device to come in contact with water despite all ports had been covered properly..
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Tomorrow i will go to claim the warranty, is anoying, i can't use the phone at all...

All I can say about my Z1 is that it's honestly been the best phone I've ever had. The screen is good, camera is great, build quality is amazing. I haven't had any problems with it.
Some Z1's do leak but mine has been great. I was taking pictures in a pool and I dropped it, it went to the bottom (deeper than what its rated at) and its fine.

infatality said:
Well I guess many z1 have manufacturing defects.. It's almost impossible for an ip58 rating device to come in contact with water despite all ports had been covered properly..
Sent from my GT-I9100 using Tapatalk
Click to expand...
Click to collapse
never actually tried with either the Z1 or the Z in water yet, now I don't think I will... at least not with the Z1
by the way, are you Cantonese bud?

This is my water travel, after one Day Phone is alive but screen is... everyone See :/
IT is possible to fix that? Clean inside screen?

infatality said:
Does your imei still retains after changing the whole pcb?
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Click to collapse
New imei given with the number on the job status form.
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Wow. Seems like this phone isn't that waterproof. At least they fix it for free.
To the people who have water damage: Do you open and close the USB cover frequently? Or do you use a dock? The cover might have just gotten loose.

That is weird I was in Mexico and went in the ocean and pool with it and no problems
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grzesiek1945 said:
This is my water travel, after one Day Phone is alive but screen is... everyone See :/
IT is possible to fix that? Clean inside screen?
Click to expand...
Click to collapse
Prolly need to open the screen. Seems like water went in between the screen and digitizer... Anyways at first look it looked like a theme. Had to stare for a few seconds before I could see the fault.

I think that bending is a big contributing part of the water damage. I have had mine in a fair bit of water, reasonably deep, say 1m max, for most of it I had no problems... But I bent it ever so slightly (0.25mm) somehow (check out how many complaints are about z1's bending, the alum. bends on drops, and slight pressure) and because of that water got in (not into sim slots etc)... Anywho, it fixed up shortly after, and I did bend it back the other way so it was straight again, and shortly after checked the waterproofness, to find that it was watertight again (very slight pressure to bend it back, the alum. is sooo malleable) ... and now it's just died, permanently, because it's bent again(it once again is bent about 0.25mm) it will still boot if i apply pressure to it, so presumably it's some kind of power connector which has broken solder or something. It's a real shame because otherwise the phone is great, they just bend so easily, heaps of threads on the net about it if you guys aren't aware, which means it's not sealed properly.
I've never broken a phone before, I'm very careful, borderline paranoid about the way I treat my phones.

my friend get fog on camera after using many time.
but still working on until now.
n my z1 not yet go to pool but i have many time wash it.

Personally I see this water proofing as just another level of insurance for when I use my phone around water,
I don't plan on using it in the water. Its sad in a way because I have other water proof devices (watches, Canon D1) and use them all the time in the water with out any fear. I guess a cell is more important to me so i just rather not take the risk even with the IP58 certification.
It is a bit frustrating I am sure for many people who bought the phone and planned on using it in the water as advertised by Sony and are now having problems.
I had a Otterbox Armor which was water proof for my Samsung S3 but I also never actually took it in the water it was more just insurance.
I got the Z1 knowing i would be around water and wanted to keep the phone slim but still protected in-case it gets splashed.

deconfrost said:
never actually tried with either the Z1 or the Z in water yet, now I don't think I will... at least not with the Z1
by the way, are you Cantonese bud?
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Click to collapse
Yes.. I'm Cantonese.. Can tell from my surname.. [emoji14]
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