[Q] S4 is not charging - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

Hello guys
My galaxy S4 is not charging :crying:, I checked the charger and it worked on another phone, So I think the wrong is in the phone.
Oh, and sometimes it charges but after 10 or 15 minutes charging it starts to connect and disconnect continuously from the charger.
What is the solution?
Edit: The wall charger.

7mada said:
Hello guys
My galaxy S4 is not charging :crying:, I checked the charger and it worked on another phone, So I think the wrong is in the phone.
Oh, and sometimes it charges but after 10 or 15 minutes charging it starts to connect and disconnect continuously from the charger.
What is the solution?
Click to expand...
Click to collapse
Car charger or wall charger? I noticed my car charger does not plug into the phone as snug as the wall charger & have similar issues you described. However, wall charger works flawlessly.

John The Rhino said:
Car charger or wall charger? I noticed my car charger does not plug into the phone as snug as the wall charger & have similar issues you described. However, wall charger works flawlessly.
Click to expand...
Click to collapse
wall charger
Sent from my GT-I9505 using Tapatalk

7mada said:
wall charger
Sent from my GT-I9505 using Tapatalk
Click to expand...
Click to collapse
Perhaps go to At&t store & see if you have the same problem with a charger there. If so, then it could be a hardware defect which I presume is covered by warranty.

John The Rhino said:
Perhaps go to At&t store & see if you have the same problem with a charger there. If so, then it could be a hardware defect which I presume is covered by warranty.
Click to expand...
Click to collapse
Could it be a software problem?
Sent from my GT-I9505 using Tapatalk

7mada said:
Could it be a software problem?
Sent from my GT-I9505 using Tapatalk
Click to expand...
Click to collapse
Anything is possible but always start simple. Most likely it is the charger, start there. If you try different multiple chargers and get the same results, BINGO there's your problem. Warranty replace phone, (you're already at the At&t store) you're Golden.

John The Rhino said:
Anything is possible but always start simple. Most likely it is the charger, start there. If you try different multiple chargers and get the same results, BINGO there's your problem. Warranty replace phone, (you're already at the At&t store) you're Golden.
Click to expand...
Click to collapse
It always says "Dock connected" from time to another.

7mada said:
It always says "Dock connected" from time to another.
Click to expand...
Click to collapse
Yes you may be connected, but perhaps the pins are damaged, missing, dirty or don't line up to the phone port properly to charge the phone. Start with the charger first. Save yourself a lot of time & guessing.

Any other help?

Mine did the same thing. So I went down and did the next thing and got the note 3 for the taxes and monthly payments. I also ordered the USB motherboard off eBay since I've takin one apart before. Going to replace that so it will be fixed and on eBay it goes. The phones in mint condition but have to charge and swap batteries. I couldn't handle it. Believe it or not, what started it was I had charger plugged into phone and unplugged charger from wall and took phone into another room and plugged into another plug without ever unplugging from phone. When I plugged it in wall it had a small little arc and that was the last time it charged.
Sent from my SAMSUNG-SM-N900A using xda app-developers app

7mada said:
Any other help?
Click to expand...
Click to collapse
There really is no other help. You gotta figure out if its your charge port or the charger.
If u can't replace with warranty there is 2 other options.
1. Buy the s4 wireless charge kit. Its like 80 bucks on eBay.
2. Get a universal battery charger and 2 spare batteries. And just swap batteries everyday.
3. Buy the charging port on Amazon or eBay and pay a electronic store to swap it out. Or do it yourself if u can handle it

Fixed mine today. Took maybe 15 min. And $7.00. To eBay it goes.
Simple as pie, just use ifixit to do it.
Sent from my SAMSUNG-SM-N900A using xda app-developers app

sandman7793 said:
Fixed mine today. Took maybe 15 min. And $7.00. To eBay it goes.
Simple as pie, just use ifixit to do it.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
I am in the same situation and have just ordered the parts. I did a sample teardown and it appears to be pretty simple to do it. I'll report back in a few days, but my USB is for sure dead as it won't read either on a PC or Mac, or charge via a car, wall, or USB cable in a computer. I bought the Samsung S4 battery charger and kit, and the old battery works in there, so I know it's not the battery. However, the battery's "water damage" sensor is now pink, so I presume that the nasty humidity in North Texas this spring has killed the USB board. At any rate, hopefully, the fix is en route.

nrhpd527 said:
I am in the same situation and have just ordered the parts. I did a sample teardown and it appears to be pretty simple to do it. I'll report back in a few days, but my USB is for sure dead as it won't read either on a PC or Mac, or charge via a car, wall, or USB cable in a computer. I bought the Samsung S4 battery charger and kit, and the old battery works in there, so I know it's not the battery. However, the battery's "water damage" sensor is now pink, so I presume that the nasty humidity in North Texas this spring has killed the USB board. At any rate, hopefully, the fix is en route.
Click to expand...
Click to collapse
Well, the part and tools arrived and it was an easy replacement. The phone now charges like original. However, and this is a much larger issue, I cannot get and mobile data or any sort of non-wifi connectivity. I am thinking this board, which supposedly contains the antenna, is defective. It appears I can have EITHER network connectivity or sound, but not both. When I put the small plastic cover that also contains the speaker back on, it instantly kills my GSM connection to AT&T. With it off, I am getting a solid 4G LTE connection, and with it on, no signal at all other than wifi.
I've searched here and on the web, and the only thing I see so far is sending back the new USB board and hoping that the next one works in all areas.
Anyone have any ideas?

nrhpd527 said:
Well, the part and tools arrived and it was an easy replacement. The phone now charges like original. However, and this is a much larger issue, I cannot get and mobile data or any sort of non-wifi connectivity.
Click to expand...
Click to collapse
Double check the antenna cable connections at both ends. If you still have problems, try installing your old board back and see if data/wifi works. If it does, then the new board is probably defective.

dwestall said:
Double check the antenna cable connections at both ends. If you still have problems, try installing your old board back and see if data/wifi works. If it does, then the new board is probably defective.
Click to expand...
Click to collapse
The new board was defective, but they sent a replacement that worked better than the original. I also ended up finding out that the 1st replacement board had shorted the antenna cable, so I replaced that. My my son is now using the S4 with no problems. Long story short, he left his S3 on my car and it got destroyed, so I got an S5 and he got the S4...
All in all, to get back on track, this was an easy repair for anyone. I was surprised at how easy replacing just about anything other than the screen itself would be.

Related

Screen fails when charging!

why when you plug the phone up to charge the touchscreen goes nuts can this be fixed with a software update?
edit:wrong section please move
you are using a different charger from the one recieved from the phone or you are using some old and faulty usb port from a computer.. These problems are reported in the Apps and themes section actually the wrong place 2
l2p
Im using a cord I was provided with
Sounds like either your cord or your phone has a problem. I'd exchange them while you can.
ok it does not do this when I plug it into my room or my other PC so why does this happen when I plug it in my living room or in my laptop! Ive about had it. I hope this is fixed with a software update
Darrien13 said:
ok it does not do this when I plug it into my room or my other PC so why does this happen when I plug it in my living room or in my laptop! Ive about had it. I hope this is fixed with a software update
Click to expand...
Click to collapse
There's no problem with your phone, software or hardware. The problem you are experiencing is from the usb port not providing correct voltage that the phone need. Use the cord with the provided wall charger will not give you this problem.
Same thing happened to all 4 of my touch screen phones when used with some third party chargers or low voltage usb ports.
BruceCLin said:
There's no problem with your phone, software or hardware. The problem you are experiencing is from the usb port not providing correct voltage that the phone need. Use the cord with the provided wall charger will not give you this problem.
Same thing happened to all 4 of my touch screen phones when used with some third party chargers or low voltage usb ports.
Click to expand...
Click to collapse
I am using the charger I was provided with just the USB from my old nexus s
Darrien13 said:
I am using the charger I was provided with just the USB from my old nexus s
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Click to collapse
That's pretty strange. It sounds like the circuit in your living room has more noise in the power, but usually a DC charger should reduce that enough.
BruceCLin said:
That's pretty strange. It sounds like the circuit in your living room has more noise in the power, but usually a DC charger should reduce that enough.
Click to expand...
Click to collapse
DC charger?
I plugged in an eBay cheapo charger and screen's touch goes all wonky on me too.
no software can fix what is clearly a voltage issue coming from either your charger or the source that your charger is plugged into. Had the same issue last night on a walmart charger but when I use the provided usb cable in a decent usb port or the wall charger provided by samsung, the problem goes away. I would steer clear of using the problematic charger/usb cable/wall outlet to prevent possible long term damage to your device.
generalagony said:
no software can fix what is clearly a voltage issue coming from either your charger or the source that your charger is plugged into. Had the same issue last night on a walmart charger but when I use the provided usb cable in a decent usb port or the wall charger provided by samsung, the problem goes away. I would steer clear of using the problematic charger/usb cable/wall outlet to prevent possible long term damage to your device.
Click to expand...
Click to collapse
I noticed it happens when I have two plugs in my wall. So this is my outlet? How am I suppose to charge my device then? I REALLY want this device and do not wan't to return it because of the power issue. This didn't happen to my G1, im guessing because it used up less power?
Same thing happened to me so i took it back to BB and exchanged it. Its the phone. Go ahead and exchange it.
varungandhi said:
Same thing happened to me so i took it back to BB and exchanged it. Its the phone. Go ahead and exchange it.
Click to expand...
Click to collapse
no it's no this is my 2nd device like this its my wall or charger's I get
I have this problem came with my current touch screen and my previous blackberry storm.. I used a cheap charger and I have this problem, or even if I use my wife's Nokia also like this.. what I do is pull off the battery and reinsert and your problem will gone.. alternatively, use back the original charger.. or your case, avoid using the socket which gives u the problem like your living room..
Sent from my Nexus One using XDA App
I am using the original charger
are you using your computer to charge the phone or is it plugged into the wall. i know a few people had the same problem when a computer was being used to charge the phone.
Im using a computer.
Darrien13 said:
Im using a computer.
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Click to collapse
if you're using your computer, it'll keep happening. just to be on the safe side - exchange the device.
varungandhi said:
if you're using your computer, it'll keep happening. just to be on the safe side - exchange the device.
Click to expand...
Click to collapse
This does not happen when I plug it into my pc can you explain that? Also I'm not going through the hassle of returning the phone again just to have the same problem occur because it is not my phone.

Does your charging change from AC to USB?

My nexus so far seems great but i have this issue and idk if its a defect or idk? When i go to charge my phone with the stock AC adapter and even a HTC adapter it starts charging on AC then sometimes switches to USB and charges slower. And I have to like plug it in and out a few times for it to finally catch as AC its super annoying and my GNex never had that issue. And when i want to use the phone on AC the Charge Drops significantly sometimes discharging and im not even doing anything intensive. Does anyone have this issue? Is it a problem with the USB cable maybe? Or do you think this is a defect? Because its about to be 14 days and i dont have much left to get an RMA cause its what im considering and if I need it i dont have 380 dollars in my bank account either if i do need it so idk how that would work. Any help would be appreciated Thanks!
It lowers the incoming current, by dropping to usb charge, to help keep the battery cooler. They seem to be really trying to keep the battery temp down on this thing.
Ordered my Nexus 4 on the 13th. Still waiting.
Really? Do you know the temps? Or does anyone? Cause sometimes it changes to USB after plugging it in for like 5 mins and i wouldnt think it gets that hot that quick. And when i finally get the AC to seem to stick the temps go up to 30-35 degrees celcius as normal and im getting around 850mah and it doesn't drop to usb charging it just drops current sometimes mainly when im using it obviously. So idk if it really is what you say or maybe someone could elaborate more?
I just want to get to the bottom of this issue so to know if i need to get an RMA :/
I forgot to mention that it also seems to randomly switch between AC/USB/UNPLUGGED really fast sometimes and i have to unplug and replug to get a charge I have no idea why.. I really want to know if its a software issue or hardware. Thats my main concern.
Woww this makes sense Ive been trying to figure out why this freaking thing was taking so long to charge. this reminds me of the galaxy s and how long that thing took. hopefully this is a software bug and they can get this thing worked out
Sent from my Nexus 4 using Tapatalk 2
ajoerivera said:
Woww this makes sense Ive been trying to figure out why this freaking thing was taking so long to charge. this reminds me of the galaxy s and how long that thing took. hopefully this is a software bug and they can get this thing worked out
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Yea idk if its a hardware or software bug im hoping software but i may just do an RMA incase if i can ill call google tommorow. And if you want to check how your phone is charging you can download Battery Monitor Widget it shows the mah and all that.
I have that same problem with the charger that came in the box.once it goes to USB it take forever to charge but when I use the charger from my gnex it stays on ac and charges really fast not once does it goes to USB.so I tried the N4 charger on my HTC thunderbolt and gnex and both would go into USB mode and charge really slow.
Pito2k6 said:
I have that same problem with the charger that came in the box.once it goes to USB it take forever to charge but when I use the charger from my gnex it stays on ac and charges really fast not once does it goes to USB.so I tried the N4 charger on my HTC thunderbolt and gnex and both would go into USB mode and charge really slow.
Click to expand...
Click to collapse
For what it's worth, my Nexus 4 *NEVER* charges in an AC mode using the OEM charging plug, regardless of which power point / cable I use with it. And to charge from 'critical' to 100% took about 7 hours last night. Wtf.
It's been RMA'd as I don't believe this to be correct behaviour. Perhaps also related, the USB computer connection has stopped working. It'll charge via USB but won't connect to any computer.
Pito2k6 said:
I have that same problem with the charger that came in the box.once it goes to USB it take forever to charge but when I use the charger from my gnex it stays on ac and charges really fast not once does it goes to USB.so I tried the N4 charger on my HTC thunderbolt and gnex and both would go into USB mode and charge really slow.
Click to expand...
Click to collapse
Hmm so did you use the Gnex charger like the USB cable and AC adapter? Cause ive just used the ac adapters with the N4 Lg USB cable. It makes me think that the USB cable is **** to. I need to find another USB to test this out.
andyvaughan said:
For what it's worth, my Nexus 4 *NEVER* charges in an AC mode using the OEM charging plug, regardless of which power point / cable I use with it. And to charge from 'critical' to 100% took about 7 hours last night. Wtf.
It's been RMA'd as I don't believe this to be correct behaviour. Perhaps also related, the USB computer connection has stopped working. It'll charge via USB but won't connect to any computer.
Click to expand...
Click to collapse
Did you try a differnt USB and AC adpter like the previous post said? I just want to make sure cause if not im gonna RMA
Nocturnal86 said:
Did you try a differnt USB and AC adpter like the previous post said? I just want to make sure cause if not im gonna RMA
Click to expand...
Click to collapse
Yep, tried a whole bunch of different power sockets, usb charger plugs and cables. Still screwed. The more I read, the more its obvious that the devices behaviour isn't correct.
You should send it back because mine charges fine. It takes 2-3 hours to charge mine to full from empty. I'm using the charger and USB cable that came with the phone.
I'm actually facing the same thing, I slept for 3 hours and woke up to my phone being only 60% charged. I tried plugging it in and out a couple of times, and now its back to AC and not switching to USB anymore.
In using Franco kernel and even enabling USB fast charge doesn't keep it from showing USB.
Sent from my Nexus 4 using Tapatalk 2
Nocturnal86 said:
Hmm so did you use the Gnex charger like the USB cable and AC adapter? Cause ive just used the ac adapters with the N4 Lg USB cable. It makes me think that the USB cable is **** to. I need to find another USB to test this out.
Click to expand...
Click to collapse
I was looking at my LG charger and it seems to be missing one of the gold connectors on the male part of the cable Idk if this is normal but my gnex has all the gold connectors.
Pito2k6 said:
I was looking at my LG charger and it seems to be missing one of the gold connectors on the male part of the cable Idk if this is normal but my gnex has all the gold connectors.
Click to expand...
Click to collapse
Yea mine is missing it to I wonder if that is why? And i just got my RAVpower external battery and that usb has all the pins and i tried to charge my phone with the lg brick and the ravpower usb and it seems to charge fine goes to ac every time. So im really wondering if its the LG USB that i got and it being faulty or not. I need to get another USB to test this out. Cause i dont want to swap out an entire phone for just a usb..
I've noticed mine charges as USB when using the stock LG charger. I had put it down to the 3 metre USB cable it was attached to, but I guess it's just a pants charger.
I just started having the same problem since Sunday. Had the phone for 2wks now. I had the same problem with my gs2. I really don't like these adaptor charger now a days. I go for the straight wall charger. Seems to work best. I think it's better because it doesn't convert to a usb cord as well, I don't know but I went ahead and ordered this one. http://pages.ebay.com/link/?nav=item.view&id=150959459340 should be here Friday. it says original OEM charger for E960 nexus 4. We'll see.. I suggest direct wall charger instead of those USB adaptor that come with phones now.
I just looked at my USB charger from lg, it has 4 gold pins. Seems like they're all there, how many are there suppose to be??
Sent from my Nexus 4
I'm not having the issue ... But it happened to me when I had my s3 I would use oem Samsung home charger and it would charge for a bit and it would stop ...
Sent from my Nexus 4 using XDA Premium HD app
noodles2224 said:
I just started having the same problem since Sunday. Had the phone for 2wks now. I had the same problem with my gs2. I really don't like these adaptor charger now a days. I go for the straight wall charger. Seems to work best. I think it's better because it doesn't convert to a usb cord as well, I don't know but I went ahead and ordered this one. http://pages.ebay.com/link/?nav=item.view&id=150959459340 should be here Friday. it says original OEM charger for E960 nexus 4. We'll see.. I suggest direct wall charger instead of those USB adaptor that come with phones now.
I just looked at my USB charger from lg, it has 4 gold pins. Seems like they're all there, how many are there suppose to be??
Sent from my Nexus 4
Click to expand...
Click to collapse
That actually sounds like a good idea and should hopefully work! I need to order one. Still debating on Getting an RMA cause i dont want **** phone or worse phone..
Correction And it should have like 2 gold outer pins and 3 gold inner pins and mine and I guess a few other people have the outer pins but only 2 inner pins im missing the left most inner pin.

Not Charging, USB Port Has Burning Smell

I was charging my N4 by USB, plugging it into my wall outlet. It had already risen for 3% to 11% when suddenly, it stopped charging. I tried to plug and replug everything and used a different outlet, but I got no positive results. Then, I found that if I bent up the USB cable, the phone would start charging. Eventually, this became an infeasible solution, and now, my N4 has completely shut off. Upon further inspection, the USB port smells like something burning. What's going on? I'm not sure if this is caused by a faulty port of if there was some water damage. Some water flailed on the top of the phone lightly earlier but I'm not sure if some dripped into the port. Earlier today, I was having issues with the connection to charge but a simple unplug and replug fixed everything.
I'm not sure if all these events are coincidences or if one of them is the reason behind why it isn't charging now. Why does the port smell like it's burning? How do I get it to charge again?
EDIT: Not sure if it's the port or the cable that burned out.
EDIT 2: I just go a single red flash. What does this mean!?!?!?
NexusAndroid4 said:
I was charging my N4 by USB, plugging it into my wall outlet. It had already risen for 3% to 11% when suddenly, it stopped charging. I tried to plug and replug everything and used a different outlet, but I got no positive results. Then, I found that if I bent up the USB cable, the phone would start charging. Eventually, this became an infeasible solution, and now, my N4 has completely shut off. Upon further inspection, the USB port smells like something burning. What's going on? I'm not sure if this is caused by a faulty port of if there was some water damage. Some water flailed on the top of the phone lightly earlier but I'm not sure if some dripped into the port. Earlier today, I was having issues with the connection to charge but a simple unplug and replug fixed everything.
I'm not sure if all these events are coincidences or if one of them is the reason behind why it isn't charging now. Why does the port smell like it's burning? How do I get it to charge again?
EDIT: Not sure if it's the port or the cable that burned out.
EDIT 2: I just go a single red flash. What does this mean!?!?!?
Click to expand...
Click to collapse
setting aside the burning smell or water that dripped on the phone, have you tried other cable? i also experienced the same issue in charging. it turns out, the cable that came with the box was already faulty, after 4-5 months.
also double check if the usb port is really burned or something. might as well send it to a service center, either in warranty or not, just to be safe
Water Dispenser said:
setting aside the burning smell or water that dripped on the phone, have you tried other cable? i also experienced the same issue in charging. it turns out, the cable that came with the box was already faulty, after 4-5 months.
also double check if the usb port is really burned or something. might as well send it to a service center, either in warranty or not, just to be safe
Click to expand...
Click to collapse
I tried one other cable but it didn't help. What can I do to check if it is burned or not?
Try to plug it into a another android device and see if it works, if not it means that your cable is broken
Sent from my Nexus 7 using XDA Premium 4 mobile app
im assuming usb port shorted out on the phone.. why or how idk
AwesomeSMS said:
Try to plug it into a another android device and see if it works, if not it means that your cable is broken
Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
1slow4G said:
im assuming usb port shorted out on the phone.. why or how idk
Click to expand...
Click to collapse
Works with other devices so yes, it's probably the port. Not sure how either, but is there anything I can do?
NexusAndroid4 said:
Works with other devices so yes, it's probably the port. Not sure how either, but is there anything I can do?
Click to expand...
Click to collapse
Accidentally hit the thanks button Lol, meant to hit reply. But look in eBay, you might find the parts there
Sent from my neXus⁴ using Tapatalk 2
1slow4G said:
Accidentally hit the thanks button Lol, meant to hit reply. But look in eBay, you might find the parts there
Sent from my neXus⁴ using Tapatalk 2
Click to expand...
Click to collapse
I'll thank you back. What it be more worth it to repair myself or to send it to service center. Also, would it be better if I just bought a wireless charger?
NexusAndroid4 said:
I'll thank you back. What it be more worth it to repair myself or to send it to service center. Also, would it be better if I just bought a wireless charger?
Click to expand...
Click to collapse
That was gonna be my next suggestion! Haha. If you don't use USB much go for it. I don't think you'll have issues, someone correct me if I'm wrong.
Sent from my neXus⁴ using Tapatalk 2
1slow4G said:
That was gonna be my next suggestion! Haha. If you don't use USB much go for it. I don't think you'll have issues, someone correct me if I'm wrong.
Sent from my neXus⁴ using Tapatalk 2
Click to expand...
Click to collapse
Okay thanks! I might just invest it one.
NexusAndroid4 said:
Okay thanks! I might just invest it one.
Click to expand...
Click to collapse
There's a recent thread on one. Seems pretty good. Title is "cheap qi charger" in accessories section
Sent from my neXus⁴ using Tapatalk 2

Unable to charge!

I just starting having this issue last night...out of nowhere while the phone was plugged in, it said "Unable to charge. Use the original charger."
The odd thing is it actually charges a little in between the messages popping up, so it makes no sense...it's an obvious contradiction. lol I did a reboot but that didn't fix it. I'm using the oem charger.
This morning it happened a few more times but after unplugging and plugging back in quite a few times, it seems to have stopped - it appears to be charging normally (for now), but I'm still concerned!
Any suggestions/ideas?
siciliano777 said:
I just starting having this issue last night...out of nowhere while the phone was plugged in, it said "Unable to charge. Use the original charger."
The odd thing is it actually charges a little in between the messages popping up, so it makes no sense...it's an obvious contradiction. lol I did a reboot but that didn't fix it. I'm using the oem charger.
This morning it happened a few more times but after unplugging and plugging back in quite a few times, it seems to have stopped - it appears to be charging normally (for now), but I'm still concerned!
Any suggestions/ideas?
Click to expand...
Click to collapse
I've seen it happen now and then on my phone. Usually it just means the charger isn't very well suited. This happened when I was using the charger for an MSI Tablet that my wife uses and keeps plugged in in the living room. It does charge very very slowly.
On another note, I actually had the phone tell me last night while I was outside that the battery was too cold and that it couldn't charge while hooked up to my external battery pack.....now THAT was funny.
Were you using the original charger the whole time? If so your USB port might be going bad?? I had to replace mine on my Galaxy Nexus which was a Samsung.
Big Cam said:
Were you using the original charger the whole time? If so your USB port might be going bad?? I had to replace mine on my Galaxy Nexus which was a Samsung.
Click to expand...
Click to collapse
Hey, yeah the same charger the whole time. This is very odd because now it's not doing it anymore. I just got the phone a few months ago so I can't imagine it's the USB port...that would be ridiculous!
siciliano777 said:
Hey, yeah the same charger the whole time. This is very odd because now it's not doing it anymore. I just got the phone a few months ago so I can't imagine it's the USB port...that would be ridiculous!
Click to expand...
Click to collapse
Hey buddy I have the same issue. I am not sure if it is the USB 3.0 High Speed port. But what I did was use a stand micro USB cable with the original charger and it works. I am going to ask for a warranty exchange here shortly. But I suggest you try that.
siciliano777 said:
Hey, yeah the same charger the whole time. This is very odd because now it's not doing it anymore. I just got the phone a few months ago so I can't imagine it's the USB port...that would be ridiculous!
Click to expand...
Click to collapse
True, that would be odd. I got mine just a week or so ago and it charges fine with the original 3.0 charger and my old 2.0 ones from my galaxy nexus. I'd just keep an eye on it and if it keeps happening, it may be worth getting a warranty replacement.
drozek said:
Hey buddy I have the same issue. I am not sure if it is the USB 3.0 High Speed port. But what I did was use a stand micro USB cable with the original charger and it works. I am going to ask for a warranty exchange here shortly. But I suggest you try that.
Click to expand...
Click to collapse
Hey man, it's funny that you say that because if it continued to not work that was the next thing I was gonna try (standard usb cable) thanks for letting me know I'm not alone here! It's kind of ridiculous that a two month old phone would have these sort of issues, especially at this price range...it's pretty much inexcusable.
If it continues to happen I'll be trying for the warranty exchange as well!
Thanks!
siciliano777 said:
out of nowhere while the phone was plugged in, it said "Unable to charge. Use the original charger."
I did a reboot but that didn't fix it. I'm using the oem charger.
Any suggestions/ideas?
Click to expand...
Click to collapse
I'm having a severe case of this issue on my Note3.
No matter what charger cable I use (including 3.0 OEM), w an OEM base or not, no cable will charge and always gives me the "Use original charger" statement. The only way to currentlly power my device is via Qi Wireless or swap batteries.
I'm not sure what may have caused this.
The only big difference with my usage is I recently bought Anker batteries for swapping the OEM battery. But I've put my OEM back in and Im still getting this issue.
Dont kno if there's any relation but LG Qi Pad use to charge through the Seidio Dilex just fine, but now I have to take the case off. Qi Wireless charging still works fine on my Lugulake with the Dilex on though. Difference between then and now is I added a Skinomi on my back cover (excessive, i kno, for those occasional days when I want to go bare).
EDIT
my PC doesnt seem to detect my NOTE3 as a storage drive either when plugged in. Ugh, i may have a busted port. I wonder if I may have damaged it when installing my Skinomi. The adhesive requires heat to activate so I had plastic wrapped my phone and wrapped a hot towel around it to help thhe curves stick down (no it wasnt plugged in at the time)
other details, likely irrelevant, is I recently added a 64GB SDXC the device that previously didnt have external Storage.
punee said:
I'm having a severe case of this issue on my Note3.
No matter what charger cable I use (including 3.0 OEM), w an OEM base or not, no cable will charge and always gives me the "Use original charger" statement. The only way to currentlly power my device is via Qi Wireless or swap batteries.
I'm not sure what may have caused this.
The only big difference with my usage is I recently bought Anker batteries for swapping the OEM battery. But I've put my OEM back in and Im still getting this issue.
Dont kno if there's any relation but LG Qi Pad use to charge through the Seidio Dilex just fine, but now I have to take the case off. Qi Wireless charging still works fine on my Lugulake with the Dilex on though. Difference between then and now is I added a Skinomi on my back cover (excessive, i kno, for those occasional days when I want to go bare).
EDIT
my PC doesnt seem to detect my NOTE3 as a storage drive either when plugged in. Ugh, i may have a busted port. I wonder if I may have damaged it when installing my Skinomi. The adhesive requires heat to activate so I had plastic wrapped my phone and wrapped a hot towel around it to help thhe curves stick down (no it wasnt plugged in at the time)
other details, likely irrelevant, is I recently added a 64GB SDXC the device that previously didnt have external Storage.
Click to expand...
Click to collapse
I have this issue with my Note 3 as well it will charge with 2.0 but I get error message with 3.0 I called verizon first time after saying they would replace it they sent a 12" usb 2.0 cable which they charged $20 for I called back second rep stated she knew what i meant and she would sent the correct one out right away and of course remove the charge The sent a 3' usb cable with a led on it so i call back a third time and was advised they do not have usb 3.0 in stock and internal documents instruct them to transfer to Samgsung I call samsung and they rep tells me nope we don't have usb 3.0 either and that their documentation advises that they ship usb 2.0 I know this may seem petty but I paid $600 for this phone and I want to use usb 3.0 and it should be functioning oh yeah charging phone with cable with usb 2.0 that i had from my note 2 and now I see never carrier or manufacturer really care since they have my money and 2yr commitment
charging too slow , use original charger
I had this problem for some time now
it used to happen once every few weeks
now the phone doesnt charge using the original usb 3.0 cable provided with the device
I have no idea whats the problem
I plug it in and yet battery still goes down
leave it for hours and its not fully charged
and keels disconnecting
tried another cable, still the same problem
am out of the states and so, no verizon tech support
any ideas ??
wasim salman said:
I had this problem for some time now
it used to happen once every few weeks
now the phone doesnt charge using the original usb 3.0 cable provided with the device
I have no idea whats the problem
I plug it in and yet battery still goes down
leave it for hours and its not fully charged
and keels disconnecting
tried another cable, still the same problem
am out of the states and so, no verizon tech support
any ideas ??
Click to expand...
Click to collapse
Try a different USB power source (charger). They should be available worldwide.
Sent from my Note 3 via Tapatalk

weird charging problem

hi guys,
i apologise if i am breaking any rules but i havent been able to find any solutions to this new problem that i have right now
i always plug my note 3 into the wall charger every night when i sleep, last night it just didnt charge and i woke up to 5 percent charge, i plugged the phone into my car charger and the phone just died, and then didnt charge on the car charger, i plugged it into the computer at my work it charged very very slowly, only about 17 percent i brought it back home and plugged it back into the official samsung charger and it just wouldnt charge the charge percentage would stay the same. i have it hooked upto my laptops usb 3.0 charger and it is slowly charging and i have turned it off
i dont understand how this could have happened, i didnt do anything to it didnt install any new software, didnt drop the phone or the wall charger
i got this phone hardly two months ago, the wire seems alright and the wall plug also looks fine dont know whats going on, help!
I have updated to kitkat and the phone seems to be charging but not charging invert the laptop could it be the official wire is faulty?
d3aded said:
I have updated to kitkat and the phone seems to be charging but not charging invert the laptop could it be the official wire is faulty?
Click to expand...
Click to collapse
Try using a USB 2.0 cable from another charger on the official charger and charge another phone. This is to check whether your charger has issues.
It's quite hard to test if the USB 3.0 cable works or not as you may or may not have another device with USB 3.0. But if you do, try it.
If these problems still persist, you should go to Samsung warranty and claim it. This shouldn't happen, and you wouldn't want to risk having it blow up in your face during your slumber. http://www.dailymail.co.uk/sciencet...ing-angry-customer-uploads-Youtube-video.html
I rooted my note 3 stupidly I dont know if theyll replace the cuarger or cable now
d3aded said:
I rooted my note 3 stupidly I dont know if theyll replace the cuarger or cable now
Click to expand...
Click to collapse
LOL they wouldn't need to check the phone to see if the charger/cable is defective sir.
The only thing they would need to check is if your phone is defective, then they will need to see that 0x1 flag you tripped, and then would ask you to go elsewhere.
Same thing has been happening to me after updating to kitkat (BTU) stock unrooted: Sometimes it won't charge until I reboot, then charges normally. I highly doubt this is a cable issue as it is a near new device..
Sent from my SM-N9005 using xda app-developers app
ibeintaris said:
Same thing has been happening to me after updating to kitkat (BTU) stock unrooted: Sometimes it won't charge until I reboot, then charges normally. I highly doubt this is a cable issue as it is a near new device..
Sent from my SM-N9005 using xda app-developers app
Click to expand...
Click to collapse
i didnt update until yesterday hoping it would fix the problem, i dont get it, i havent physically abused the cable or the phone, one fine day its just not charging right, so stupid
ibeintaris said:
Same thing has been happening to me after updating to kitkat (BTU) stock unrooted: Sometimes it won't charge until I reboot, then charges normally. I highly doubt this is a cable issue as it is a near new device..
Sent from my SM-N9005 using xda app-developers app
Click to expand...
Click to collapse
Wiping cache in recovery has - at least for now- solved the issue, time will tell
Sent from my SM-N9005 using xda app-developers app
Try switching the phone off and then plug it in to the various sources and see if it charges and at what speeds.
FeralFire said:
Try switching the phone off and then plug it in to the various sources and see if it charges and at what speeds.
Click to expand...
Click to collapse
Okay I have some funny information. I have the official Samsung cable and wall charger and my wife's iPhone wall charger. I turned the phone off and tried charging through the wall outlet. It failed. It would give a short vibration at regular intervals as if it's trying to initialise charging but failing. The screen would also try to turn on but wouldn't. This was happening with both wall chargers. I then connected this off phone with my laptop using the same cable and it started charging. Albeit extremely slowly
d3aded said:
Okay I have some funny information. I have the official Samsung cable and wall charger and my wife's iPhone wall charger. I turned the phone off and tried charging through the wall outlet. It failed. It would give a short vibration at regular intervals as if it's trying to initialise charging but failing. The screen would also try to turn on but wouldn't. This was happening with both wall chargers. I then connected this off phone with my laptop using the same cable and it started charging. Albeit extremely slowly
Click to expand...
Click to collapse
Screams defective unit to me..
Laptop USB's charge devices slowly no matter what, as the power output is much less than the wall charger.
If you can grab an extra battery and try with that, it would be your final hope.
Seems like a battery issue.
Try another one.
Hopefully that will fix it. If it doesnt, then the problem would be the motherboard and that would put you in deep water.
FeralFire said:
Seems like a battery issue.
Try another one.
Hopefully that will fix it. If it doesnt, then the problem would be the motherboard and that would put you in deep water.
Click to expand...
Click to collapse
ill swap my battery with a friends but i doubt its a battery issue, i brought another wire and wall charger and it started charging fine with the samsung official cable and the new wall charger i got, then i disconnected it and now same problem again. fml
FeralFire said:
Seems like a battery issue.
Try another one.
Hopefully that will fix it. If it doesnt, then the problem would be the motherboard and that would put you in deep water.
Click to expand...
Click to collapse
I hope so too feralfire I have ordered a battery from amazon under the brand name of anker. Fingers crossed it IS the dawn battery otherwise I don't know what to do with this thing
d3aded said:
I hope so too feralfire I have ordered a battery from amazon under the brand name of anker. Fingers crossed it IS the dawn battery otherwise I don't know what to do with this thing
Click to expand...
Click to collapse
I had the same with mine. My phone charged unregulary, mostly only up to 70%, then stopped charging. When plugged in to my iBolt xprodock it charged sometimes, but never triggered the car-dock-mode as usual, no audio output through USB as designed., All other functions of the Phone operated fine
So I went to Samsung service center, they checked the charger and cable, all fine. Then they checked the phone and came back with "a flash module is broken", charging electronic, motherboard defect.
By the way, my phone was on stock 4.4.2 German rom, rooted, custom recovery and Knox triggered. No problem for the service center! But now they send it to Samsung, because they are not allowed to change the mainboard.
I am really curious whether Samsung repairs or will refuse warranty. I am from Germany and the phone should be covered by the warranty by law, I am optimistic, because searching the web did not show a single case of rejecting warranty here in Germany due to triggered Knox. Lets see, I keep you updated. :good:
charly-whiskey said:
I had the same with mine. My phone charged unregulary, mostly only up to 70%, then stopped charging. When plugged in to my iBolt xprodock it charged sometimes, but never triggered the car-dock-mode as usual, no audio output through USB as designed., All other functions of the Phone operated fine
So I went to Samsung service center, they checked the charger and cable, all fine. Then they checked the phone and came back with "a flash module is broken", charging electronic, motherboard defect.
By the way, my phone was on stock 4.4.2 German rom, rooted, custom recovery and Knox triggered. No problem for the service center! But now they send it to Samsung, because they are not allowed to change the mainboard.
I am really curious whether Samsung repairs or will refuse warranty. I am from Germany and the phone should be covered by the warranty by law, I am optimistic, because searching the web did not show a single case of rejecting warranty here in Germany due to triggered Knox. Lets see, I keep you updated. :good:
Click to expand...
Click to collapse
Do you think I should try the service centre near me as well? Maybe get lucky? Or is there no chance
d3aded said:
Do you think I should try the service centre near me as well? Maybe get lucky? Or is there no chance
Click to expand...
Click to collapse
I think so, give it a try. What bad should happen?
have you tried rebooting the phone first?
I remember when I had my s3, on rare occasions it would not charge, it would show that its charging but wouldnt charge, after a reboot all would be fine.
uf21 said:
have you tried rebooting the phone first?
I remember when I had my s3, on rare occasions it would not charge, it would show that its charging but wouldnt charge, after a reboot all would be fine.
Click to expand...
Click to collapse
Rebooted many times man. Now the only decent charging I can get done is off the wall plug while the phone is off
Charly-whiskey thinking of going to the nearest centre next week fingers crossed
d3aded said:
Rebooted many times man. Now the only decent charging I can get done is off the wall plug while the phone is off
Charly-whiskey thinking of going to the nearest centre next week fingers crossed
Click to expand...
Click to collapse
You should definitely go and ask. Worst case, they will refuse warranty. But at least they will confirm what the problem is.

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