Database Users

Waterdamaged phones

Hey everyone,
My Xperia Z1 Compact has been sent in to the repair center now because of a waterdamage caused by a leaking backcover / frame whick killed the camera button first and then the mainboard. All flaps and so were closed and no water got in that way. 2-3 weeks and I'll have my Z1 Compact again.
Anyone else who've been sending in their phones on warranty because of waterdamage? How did it go? Did they replace the phone or did they just repair it?
Sent from my LT18i using Tapatalk 2

devstaff said:
Hey everyone,
My Xperia Z1 Compact has been sent in to the repair center now because of a waterdamage caused by a leaking backcover / frame whick killed the camera button first and then the mainboard. All flaps and so were closed and no water got in that way. 2-3 weeks and I'll have my Z1 Compact again.
Anyone else who've been sending in their phones on warranty because of waterdamage? How did it go? Did they replace the phone or did they just repair it?
Sent from my LT18i using Tapatalk 2
Click to expand...
Click to collapse
thats scarry. even if waterproof, i wont risk my z1c in the pool anytime. heard lots of storys about the z1c damaging itself with water even with flaps closed...

profyler said:
thats scarry. even if waterproof, i wont risk my z1c in the pool anytime. heard lots of storys about the z1c damaging itself with water even with flaps closed...
Click to expand...
Click to collapse
Yes, I was terrified whem my phone broke as I've only had it for 2-3 weeks . I hope that they'll resolves it, otherwise I will just use my insurance.
And this phone, Xperia Arc S, drives me crazy as it's slow and sluggish.
Sent from my LT18i using Tapatalk 2

@OP,
I've been through a similar experience with yours ... more details here .. starting from #12.
Spoilers: happy ending ... at #28

well mine survived the pool, hot sun. used it more than 30 mins in wet conditions, ans 20 mins straight underwater on 2m depth.
2 weeks later, now, no issue at all.
just the sound bug in kitkat my alarm struggles to ring, but its funny

ro_explorer said:
@OP,
I've been through a similar experience with yours ... more details here .. starting from #12.
Spoilers: happy ending ... at #28
Click to expand...
Click to collapse
Did your backcover sound weird when pressing down on it on 2 of the corners?
Sent from my Nexus 7 using Tapatalk

Nope .. no sound. It is solid as a rock ...

ro_explorer said:
Nope .. no sound. It is solid as a rock ...
Click to expand...
Click to collapse
Good, I miss my phone already
Sent from my Nexus 7 using Tapatalk

Man, I don't even want to know how Sony is going to handle warranty claims based on water damage.
It's going to be a nightmare. At least in Germany, where mobile phone companies try a lot of things to avoid a warranty repair / exchange.
How will it be possible for the consumer (and Sony) to determine whether it was an open port or a valid claim....?
How are things going to play out if Sony claims that it was an open port - and I'm sure it wasn't.
Those are the concerns that make me keep my Z1c dry at the moment...
Regards,
Yoko

maybe replace it with a refurbished one
Sent from my iNew V3 using Tapatalk

Yup happened to me.
What happened was, I bought this in Taiwan on my honeymoon and to test the "WaterProof" claim, I threw it in the ocean in Guam, took under water photos with it and it died a few hours later.
Sony said that they it is waterproof only in FRESHWATER but the repair center was nice enough to send me a brand new replacement unit. Since this was a product outside of the USA region, they actually went out of their way to import it and send it to me. The process took a month but I'm happy they made the effort!

yep, my phone is for evetualy rain drops or drops from bath, i dont trust this device in the pool...

soulreaver99 said:
Sony said that they it is waterproof only in FRESHWATER but the repair center was nice enough to send me a brand new replacement unit.
Click to expand...
Click to collapse
WOW!
That would never hapen in Germany, at least I have never heard of such a customer service!
Indeed the Z1c is only rated for fresh water with the explanation that salt water will conduct electricity between the two magnetic charger points...
I don't know about that, but at least they gave an explanation...
Yoko

So there are more people who've been encountering this "issue". Hmm
Sent from my LT18i using Tapatalk 2

Creaky back
devstaff said:
Did your backcover sound weird when pressing down on it on 2 of the corners?
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
My fones back is somewhat creaky.. should i be worried about this waterdamage stuff? I use it in water alot and dont want to ruin it but i got a waterproof fone cause i wanted a 'waterproof' one! I want to install the glass back to maby make it more solid.

howdy all,
bought my device early february in germany and took it into a freshwater pool standing and taking a couple of underwater face shots via the camera button.
shortly after that the display startet to get all distorted and i powered it off all the way and took out all cards. i thoroughly airdryed it with the car vents on my way back home and was able to revive it.
a couple of days later i repeated the procedure in the said pool and it killed the device - it shut down and upon restart it got stuck at the battery symbol.
all indicators had turned red even though i am sure i closed all holes correctly and did not exceed the depth limitations!
since there was no saturn in my city i returned it to mediamarkt, who luckily exchanged the device to a brand spanking new one- i doubt they send it to sony care center before that!
lucky me, i guess!
left wondering how far i can go with my new device and what the cause for this dreaded leakage might have been !!!???
greetz

Thanks for sharing your story. Maybe in this way Sony will realize that when they write IPX7 on their specs, people expect that rating to be real.

Sorry folks but I am not going to take a risk to use the phone under water just to take two silly pictures. I think it's nice to have a phone that you can use while it rains, but if I really want to take pics underwater I just buy a camera. Also this 30 minutes limit sounds kinda silly, I never heard a waterproof device that goes by time.
I am not sure how sony got that rating approved, or even if the rating is approved or not.

i put mine under water quite a few times (fresh water) never an issue. be certain your flaps are closed 'n stuff
i even showered with it for the heck of it

Update:
It seems like I will get a new Z1 Compact, as the servivce status has been changed to:
Waiting for technical information from manufacturer
Sent from my LT18i using Tapatalk 2

Do you have hardware problems? (POLL)

The phone has been out for most of us just little over a month and there have been many reports about front/rear glass cracking, so now I made this poll to see how many people actually have/had problems with their device.
Please note that this poll is only about hardware problems, so don't vote yes if you only had software related problems, thank you.
To be clear:
Vote yes: If you had glass cracking (with/without) a reason, flaps not closing properly, phone not being waterproof, etc
Vote no: If you had no problems, software related problems

Bump!
Don't forget to vote!

I voted yes due to a way too sensitive touchscreen - putting a screenprotector on however solves the problem, but I take it that it is the out of the box product we have to vote about...
(To the - right now 13 persons - who have voted no - does this also mean that you don't have the popping issue when pressing the screen? Or is this looked at as a feature...? https://www.youtube.com/watch?v=9JrfMjiNB9E)

Nope. I've had nothing wrong with the phone, no "popping", no "glass breaking" even though I accidentally did drop it today.
Nothing. I'm convinced most of you are playing baseball with your phones, or just being extremely picky.

Not any problem at all. This phone lives up to its expectations but i also keep it protected with case though.

i had the phone for 3 weeks. i bought a magnetic charger and was using that. last week i went to take the charger off the phone and the whole magnetic charging "module" came out of the phone with the charger. it's currently back at sony for repair - i'm really hoping they just send me a new one though. that was a fun discovery. anyway, no problems with glass or anything like that in the time i had it, though.

Not a single problem so far.
Btw, good initiative!
However, I think that since only people with glass issues post that on the forum, it's not surprising that it looks as if it's a major problem.

charliebigpot said:
Not a single problem so far.
Btw, good initiative!
However, I think that since only people with glass issues post that on the forum, it's not surprising that it looks as if it's a major problem.
Click to expand...
Click to collapse
Yeah, that's the main reason why I made this poll, due to so 'many' people reporting issues with their phones it might scare people off that intend to buy the phone.
Sent from my C6603

Hmmm could there be a connection between the popping screens and the very sensitive screens? Mine has the popping and also a screen that sometimes during internet scrolling has a life of its own speedscrolling up to the top of homepages when lifting the finger from the screen - an issue I have never ever had before on any of my many previus phones...???

mohlsen8 said:
i had the phone for 3 weeks. i bought a magnetic charger and was using that. last week i went to take the charger off the phone and the whole magnetic charging "module" came out of the phone with the charger. it's currently back at sony for repair - i'm really hoping they just send me a new one though. that was a fun discovery. anyway, no problems with glass or anything like that in the time i had it, though.
Click to expand...
Click to collapse
And most people complain the magnet is not strong enough! :laugh: Did you take photos?!

Yep:
http://forum.xda-developers.com/z3-compact/help/handtec-returns-t2919883

And bump.
I would assume that more then 42 people have this phone on this forum.

The plastic frame is so weak, i drop once and inside the frame its cracked . After that i use a case then dropped again this time between part of the plastic frame n front glass a piece of part came out. Rest is very good. No prob at all.
Sent from my D5803 using XDA Free mobile app

hello,
"Z3 Compact" bought the 28.09.2014. The phone is turned off itself in the middle of the day in my pocket. The battery level was approx. 75% => Black screen, not even light on the charger...:S
The Sony support told me to send them with charger and usb cable.
I am waiting for news... approx. 10 days...

NO issues so far... put a tempered glass screen protector on the phone pretty soon after buying it, but I never saw any screen popping or "life of its own" syndrom while I had the screen unprotected.

no issues so far , i had some bad experience with singapore firmware , but its all good now (using latest brazil firmware).
i did drop it a week ago , tempered glass cracked abit , phone also got abit of a spank on the top right corner, still water proof.
all good just no ****ing root

Sudden Death after two weeks.

Had this awesome phone since October 3rd. All fine and dandy till now, the vibration would work sometimes. It comes and goes but it's no biggie, I can live with it!

Gyroscope defect
Yes.
I had the phone for only 3 days and the phone suddenly stop rotating. I did a factory restore and even trying running the system test. Compass test tells me function is not available. Sony says it might be a hardware issue so I had to send it to Sony to get it fixed.

My mic has become strange. People say that I sound like I'm a mila away from it.

Tablet Z2? Stay Away!

That's it I'm really disappointed with this device.
First the touch problem.
Then there's also some weird problems with charging (touch response is close to zero when charging with some chargers, doesn't charge when using power hungry apps) and the sound delay.
And now there's some yellow spots showing on the screen. Mine goes back to Sony for warranty, but for those considering getting this device, I'd advise against it.

bbarou said:
That's it I'm really disappointed with this device.
First the touch problem.
Then there's also some weird problems with charging (touch response is close to zero when charging with some chargers, doesn't charge when using power hungry apps) and the sound delay.
And now there's some yellow spots showing on the screen. Mine goes back to Sony for warranty, but for those considering getting this device, I'd advise against it.
Click to expand...
Click to collapse
I know im going to sound like a sony rep but. Sry to here this, I have the Z2 tablet since july, and yes touch was an issue when I first got it, but these issues have disappeared since software updates. As for the yellow tint I cant say I suffered from it. Never used mine while charging as generally I find the battery life great. Sony are certainly not perfect - show me a manufacturer that never has any issues...

meteor999 said:
I know im going to sound like a sony rep but. Sry to here this, I have the Z2 tablet since july, and yes touch was an issue when I first got it, but these issues have disappeared since software updates. As for the yellow tint I cant say I suffered from it. Never used mine while charging as generally I find the battery life great.
Click to expand...
Click to collapse
Well , I pre-ordered mine and I got it since march. Touch has sure improved since then but it is still light-years behind my old Acer Iconia A500.
Just try it with a multi-touch test app. Even with the 4.4.4 firmware it still cannot register more than 3-4 finger consistently when you move them around.
My aging Iconia does not drop a single touch.
meteor999 said:
As for the yellow tint I cant say I suffered from it..
Click to expand...
Click to collapse
They appeared about 10 days ago.
meteor999 said:
Never used mine while charging as generally I find the battery life great.
Click to expand...
Click to collapse
Well I do. Especially when I play XCOM as it is a power hog. And sometimes the screen is completely unresponsive until I unplug it.
meteor999 said:
Sony are certainly not perfect - show me a manufacturer that never has any issues...
Click to expand...
Click to collapse
Did I say anywhere to stay away from Sony devices? What I said is stay away from the Tablet Z2. After almost 7 month of ownership I can definitely say if I could send it back I would.
The yellow tint issue is just the one drop too many. I was thrilled by the device at first (although annoyed by the touch issue): http://forum.xda-developers.com/showpost.php?p=51450622
Not anymore.

I am pretty sure the touch screen issue while charging is from a low quality charger. If you are getting a lot of AC ripple, it will completely flip out.
A good way to test this is to use an external battery pack. If the issue goes away, then buy a real high quality charger.

fwp said:
I am pretty sure the touch screen issue while charging is from a low quality charger. If you are getting a lot of AC ripple, it will completely flip out.
A good way to test this is to use an external battery pack. If the issue goes away, then buy a real high quality charger.
Click to expand...
Click to collapse
Your post makes it sounds like I'm kinda dumb.
I tried with three different external battery packs and about a dozen chargers.
I experienced problems even with the stock charger. It is not even the best of my chargers for this device.
I'm not the only one with issues with charging:
http://forum.xda-developers.com/showthread.php?t=2699250
http://forum.xda-developers.com/showthread.php?t=2769763

not only u get problems with him

Op has a right to complain, as long as it stays within the boundaries of XDA rules. So I remind everybody to keep the peace. If the thread gets out of hand, it will be closed.
OP, it's very unfortunate you've had so many issues with your device. I hope you can get them sorted out with Sony. I would suggest constantly communicating with them, and perhaps they will take it back into service. At least that's what they should do, for devices with multiple issues. Take it up with higher management if need be.
So keep it civil folks. Please.
MD

I had the yellow tint, Sony had my screen replaced only took 5 days.

I think the problems are not usually for this tablet. I have mine long-time and no problem with touch, yellow tint or charging in normal . But charging only if I use docking station with those two contacts to charge the tablet. If on micro usb port with power adapter charging gets slower and the device sometimes is less responding to touch.
But I agree that if having those named problems, the tablet would get useless in a way and I would try to get it "corrected" by Sony or seller of the device.
Gesendet von meinem SGP511 mit Tapatalk

jai23 said:
I had the yellow tint, Sony had my screen replaced only took 5 days.
Click to expand...
Click to collapse
Good to know.

bbarou said:
Good to know.
Click to expand...
Click to collapse
I bought it in March, the day it came out in HK.
After about a month, i realised that there were green dots, tiny ones on the edges of the screen.
Anyway, i made a post about it a few months ago, but long story short,
My screen got replaced in less than half a day. Dropped it off before lunch at sony centre with a repair center, and got it back in the same afternoon.
I am assuming that yours is still under warranty. Maybe you could do the same?

I bought mine un June, and i don't have any of the issues people describe (usually with early units), my screen registers 10 fingers moving on screen consistently, one of the first thing i did after purchase was install the MultiTouch Tester app to check, also i have no yellow tint or anything like that.
I have been a Sony customer for a long time ago, and i know wht happens with Sony devices, first units always have flaws, i had one early Xperia Z, and i, and a lot of other early customers, got battery charging problems, dead pixels, dodgy loudspeaker, and stuff... The first PS3 fat models, i really doubt there is one left alive in the world. This time i waited some months before purchase the Tablet Z2, and it seems i did the right thing.

Seems like the op was trying to troll us, but didn't get much of a response! ?

jewelkobayashi said:
I am assuming that yours is still under warranty. Maybe you could do the same?
Click to expand...
Click to collapse
Yeah. It is. I sent it Thursday afternoon and it already came back this morning.
That was incredibly quick. I haven't had the time to play with it much yet to check if all issues are resolved but that sure is great customer service.
By the way my tablet was unlocked and rooted (I re-locked and unrooted before sending it back) but still under warranty .
SANGER_A2 said:
Seems like the op was trying to troll us, but didn't get much of a response! ?
Click to expand...
Click to collapse
Are you trying to troll me?

bbarou said:
Are you trying to troll me?
Click to expand...
Click to collapse
Only person allowed to legally "Troll".... is ME! :laugh:
Glad they hopefully got it fixed!

Moscow Desire said:
Glad they hopefully got it fixed!
Click to expand...
Click to collapse
I wouldn't say so. They changed the screen so no more yellow spot... but touch response feel even worse, charging problems persists.
I won't add any fuel to the fire , seems like some would rather I shut up, but I 'm terribly disappointed with this device. Great customer service though...
Is there any way to delete this thread?

bbarou said:
I wouldn't say so. They changed the screen so no more yellow spot... but touch response feel even worse, charging problems persists.
I won't add any fuel to the fire , seems like some would rather I shut up, but I 'm terribly disappointed with this device. Great customer service though...
Is there any way to delete this thread?
Click to expand...
Click to collapse
Hey, nobody wishes you to delete the thread.
If there are issues, then they need to be known. I'm really sorry you have some problems. For the most part, it seems some folks don't have the same. But, that doesn't mean you "don't" have a lemon tab. And lemon products "do" happen.
If the tab is not charging correctly, then there's an issue.
Does it charge somewhat correctly from a USB Computer charge?
Sony, is probably one of the most consumer friendly organizations.
I can say, having owned an Iconia A701, is that when dealing with high performance tabs, the touch responsiveness, well, it leaves much to be desired. And at times, you had to tap more than once to get the response. NOT GOOD when playing a game.

In the first weeks, I also had the touch problems.
It was really a shame and totally unacceptable that Sony denied the existence of the touch problem and needed so long to release a fix.
The customer service of Sony is abysmal.
BUT: Since the firmware which fixed the touch problem I'm VERY satisfied with the tablet! It's simply a joy to use and to look at, and of all my devices, it runs by far the most stable and consistent and has by far the best and most consistent battery run time.
So I recommend it!

A friendly warning about the waterproofness of the Z3C

Hi guys,
These forums has helped me a lot so here I am trying to give something back. So here's what happened.
I have just received my Z3C from the Sony service centre as the waterproofness of this phone is sadly, not that reliable. I went swimming in a river with this phone while taking pictures and shooting videos, and the next thing I know. Bam, the screen goes dark and the phone was dead. I did not submerge it for a long period of time either. I took underwater videos for around 2-3 minutes and I resurface it again. It worked flawlessly for the first 2 videos but the third time is really not the charm. I thought the battery was dead at first but later that night when i tried to charge it, i saw water vapours inside the lens and that was when I realised the horror that I am in.
I did secure the two flaps many times before diving into the water so its not an issue of carelessness. The incident also happened after 1 and a half months after I owned the phone so I don't think the integrity of the rubber flaps would have been compromised by constant opening and closing for charging by then. If it is, then it is another thing that we should be worried about.
What I think happened was the current in the river (although not strong) might have had an effect on the integrity of the rubber flaps and caused the leak. I have submerged my Z3C in the bath tub a couple of times before and it was fine. However, the currents of the river might not be that forgiving towards the phone. THEREFORE, I urge caution towards my fellow Z3C users when taking it towards watery places as you might taste the same tears of disappointment just as I had.
Don't get me wrong, the phone is awesome, and I still love it very much, but lets just say that I will not be putting it even near a glass of water next time around. Hope this post can help save a few people from suffering the same fate as I am in the future.
Thank You.

Curious if you're going to make a warranty claim. The waterproof feature is a Catch-22: there's no way to substantiate the user's claim that the flaps were all properly sealed, so Sony will say that water intrusion was due to carelessness.

I washed my phone under tap and screen went after 20 min black.
Then I vacuumed the hell out of it, both flaps open, one connected to the vacuum cleaner.
Flap markers were white btw.
After vacuuming screen was alive again, but digitizer was dead.
Warranty service accepted the phone, no problem with that, but they couldn't fix it.
At first after the screen change, the vol up didn't work.
So I sent it back, when I got it mic didn't work: my calls had noise and voice wasn't audible, plus other party got his own echo back. Without noise supression It was usable.
Sent it back, but after returning mic was still broken, vibrator didn't work and pressure test showed only +-1mbar (it should be about +-10mbar) so it wasn't waterproof anymore.
I made a complaint and got a new phone.
All that back and forth took about 6 weeks.

This is just bad luck. You have a faulty unit. Mine is working fine after some movies into the pool, soda spilled all over it, etc. Thanks for the friendly warning

waterPOOF
A friendly reminder:
Just don't use the phone on any type of water, though it can survive on the rain but as far as i concern, i don't trust the waterproof/water resist of xperia. Don't also use water to cooloff your phone if it overheats. Remove any protective case and cool it down for a minute.
For more protection, you can look for a waterproof pouch with double zip lock if you want to use the phone in watery place. I always use that kind of pouch and i can still shoot nice photos.
Some Info regarding Waterproof and Water Resistant [HERE]

hey,
i got my phone when it came out and washed it every other week with tap water. last week it suddenly turned itself off 20 minutes after i washed it. it kept turning off with three vibrations. after a day i could start it again. two days later the touchscreen didn't work in the center stripe. i sent it in and got a new phone after 3 days. just setting it up right now
i'm disappointed but also happy. anyway, just ordering two new phones for my family which makes it #3 and 4.
so yes, it's not perfectly water proof, but the service was ok (after 3 calls).
cheers,
thobi

kentaurest said:
I washed my phone under tap and screen went after 20 min black.
Then I vacuumed the hell out of it, both flaps open, one connected to the vacuum cleaner.
Flap markers were white btw.
After vacuuming screen was alive again, but digitizer was dead.
Warranty service accepted the phone, no problem with that, but they couldn't fix it.
At first after the screen change, the vol up didn't work.
So I sent it back, when I got it mic didn't work: my calls had noise and voice wasn't audible, plus other party got his own echo back. Without noise supression It was usable.
Sent it back, but after returning mic was still broken, vibrator didn't work and pressure test showed only +-1mbar (it should be about +-10mbar) so it wasn't waterproof anymore.
I made a complaint and got a new phone.
All that back and forth took about 6 weeks.
Click to expand...
Click to collapse
Oh wow, to think that someone had actually suffered the same fate as I am. For the warranty claim, I did sent it back for repairs but after I got back, it just came back with more problems. As a result I had to send and resend the phone for a total of 3 times. In the end, I also requested a new phone and they did agree to it (After countless phone calls and arguments). However, the overall process took me over 4 months (no kidding) and god knows how I feel during that time. Not every country's Sony service centre was excellent and mine was particularly bad. Still, I'm glad you could get a new one for your troubles as well .

People,
I have an old z3c, second hand, with back cover replaced by my self and a shabby flap.
Trust me, I am a perfect unconscious without care for his own things.
This to say that I'm used to clean my phone under tap water, and during these holidays, I make some videos under river and waterfall, and also a lot of photo and video under the sea!
Yes, I'm unconscious and luky, but just to say that not all z3c are defective in waterproof

When a phone or anything says ''water proof'' to me that means ''Slightly better than water resistant''
I dont ever intend to submerge my Z3C in water. To me it just adds a little bit of peace of mind when it comes to spills or accidental submersion and a quick pull out of water.

thobi3 said:
hey,
i got my phone when it came out and washed it every other week with tap water. last week it suddenly turned itself off 20 minutes after i washed it. it kept turning off with three vibrations. after a day i could start it again. two days later the touchscreen didn't work in the center stripe. i sent it in and got a new phone after 3 days. just setting it up right now
i'm disappointed but also happy. anyway, just ordering two new phones for my family which makes it #3 and 4.
so yes, it's not perfectly water proof, but the service was ok (after 3 calls).
cheers,
thobi
Click to expand...
Click to collapse
Why wash it every week? haha..

I also met this problem last week. It was not really water-proof.
I only washed it for 30 seconds and the screen went dead. I send it to the support to repair it, after they check it they found it is impossible to repair. Hopeful they send me a new one back. I swear this time I will never trust its water proof.

One thing i have noticed about the seals under the flaps. They need to be carefully cleaned BEFORE you close up the flap. Not a problem for the one over the SIM card as its rare to open this.
Major issue i think for the one over the USB port. I have usually found that after opening there are "bits" in there where they can interfere with the seal. They accumulate on the phone and case in normal use, and then drop in when you open the flap.
I use a magnetic charger and really only use the USB for large file transfers from or to the PC, and under my PC screen i have a good quality paintbrush and i check to make sure no hairs get left behind.
The seal just slides in much like a lot of "tough" cameras. Pressing the flap in hard makes no difference. The seal and mating surface must be clean and smooth.

Enough!!!
I have read so many different posts about this phone not being waterproof and it really has to stop!
I have had my Sony Xperia Z3 Compact since november last year and I have no idea about how many times it has been under water...
This phone is sold to be waterproof!
There are countless of commercials from Sony showing the phone used under water!
If the phone gets damaged because it has been under water it is a warranty issue (if you have not closed the flaps... ) because you have a faulty unit - they do exist you know, but that does not mean that all Z3C are faulty...
You can use this phone down to 1,5 meters depth for 30 minutes without being afraid of anything - the phone is WATERPROOF...
I have many underwater videos and photos - what's else to do when you get bored when you are out fishing...?
This is taken with my Z3 Compact in Norway: https://www.youtube.com/watch?v=dZRAL7Tcln0
Just use your phone... :good:

Wew
Foxhunter123 said:
Enough!!!
I have read so many different posts about this phone not being waterproof and it really has to stop!
I have had my Sony Xperia Z3 Compact since november last year and I have no idea about how many times it has been under water...
This phone is sold to be waterproof!
There are countless of commercials from Sony showing the phone used under water!
If the phone gets damaged because it has been under water it is a warranty issue (if you have not closed the flaps... ) because you have a faulty unit - they do exist you know, but that does not mean that all Z3C are faulty...
You can use this phone down to 1,5 meters depth for 30 minutes without being afraid of anything - the phone is WATERPROOF...
I have many underwater videos and photos - what's else to do when you get bored when you are out fishing...?
This is taken with my Z3 Compact in Norway:
Just use your phone... :good:
Click to expand...
Click to collapse
The fact that you have read countless post about this phone being not waterproof just proved my point. I did not post this just so I can diss the Z3C. It is a great phone and I have submerged and wash it under the tap water before and it worked fine. But with time (1 moth and a half) that is not so anymore. However, the purpose of this post is only to serve as a friendly WARNING for fellow Z3C users. If you have read my post and you still feel confident about its waterproofness when some commercial tells you so, then by all means submerge it as you please. I'm just here to exercise caution as I do not want others to suffer the same fate as I did. When your phone is breached by water, and your screen goes completely dark, dead and the warranty no longer covers it....Well, I hope you are a rich person :fingers-crossed:

Wew...
Gh0stzer0 said:
The fact that you have read countless post about this phone being not waterproof just proved my point. I did not post this just so I can diss the Z3C. It is a great phone and I have submerged and wash it under the tap water before and it worked fine. But with time (1 moth and a half) that is not so anymore. However, the purpose of this post is only to serve as a friendly WARNING for fellow Z3C users. If you have read my post and you still feel confident about its waterproofness when some commercial tells you so, then by all means submerge it as you please. I'm just here to exercise caution as I do not want others to suffer the same fate as I did. When your phone is breached by water, and your screen goes completely dark, dead and the warranty no longer covers it....Well, I hope you are a rich person :fingers-crossed:
Click to expand...
Click to collapse
Well my point is that there are many threads (not countless... ) about this phone not being waterproof and that is just WRONG!
This phone is build to be waterproof, it is commercialized to be waterproof (and yes!!! when Sony focuses that much on how you can use this phone under water then you should also expect the phone to actually be waterproof...) and it is sold to be waterproof...
As long as the flaps are closed properly it is waterproof!
Every post about the phone not being waterproof is a warranty issue because it's a faulty unit.
It's very nice of you to come with this friendly warning but it's almost the same as saying to people, that they should not drive around on their bicycle because they might risk to get a puncture...
So far my phone has been under water many times - also in rivers with strong water - and there hasn't been any problems what so ever and if it should ever come to the day, that my phone breaks due to this usage then it will be a warranty issue because the phone is supposed to be waterproof... :good:

As long as the flaps are closed properly it is waterproof!
Click to expand...
Click to collapse
The problem is imo in the rear glass or screen sealing which starts leaking over time.
Markers under the flaps were white when my phone died after washing under the tap.

Foxhunter123 said:
Enough!!!
I have read so many different posts about this phone not being waterproof and it really has to stop!
I have had my Sony Xperia Z3 Compact since november last year and I have no idea about how many times it has been under water...
This phone is sold to be waterproof!
There are countless of commercials from Sony showing the phone used under water!
If the phone gets damaged because it has been under water it is a warranty issue (if you have not closed the flaps... ) because you have a faulty unit - they do exist you know, but that does not mean that all Z3C are faulty...
You can use this phone down to 1,5 meters depth for 30 minutes without being afraid of anything - the phone is WATERPROOF...
I have many underwater videos and photos - what's else to do when you get bored when you are out fishing...?
This is taken with my Z3 Compact in Norway: https://www.youtube.com/watch?v=dZRAL7Tcln0
Just use your phone... :good:
Click to expand...
Click to collapse
Well, so much for SONY standing behind the waterproof claim:
http://www.xperiablog.net/2015/09/10/sony-changes-stance-on-waterproof-phones-do-not-use-underwater/
This is technically the right thing for Sony to do, but it sure is complete BS that they wait until after they sell millions of these under false pretenses.

:laugh::laugh::laugh::laugh::laugh::laugh::laugh:
Well I will still continue using my phone under water... Sony sold this phone to be waterproof and just because a tech site brings an article about problems it doesn't mean that the normal user should have heard about it...

Foxhunter123 said:
:laugh::laugh::laugh::laugh::laugh::laugh::laugh:
Well I will still continue using my phone under water... Sony sold this phone to be waterproof and just because a tech site brings an article about problems it doesn't mean that the normal user should have heard about it...
Click to expand...
Click to collapse
I agree, but the tech site is doing what Sony isn't, and that's being transparent with this new info. Song is basically making changes to its warranty and support policy without informing the customer. If something does happen to our phones, then Sony will say it's not covered because of this fine print.
If HTC ever makes another compact flagship, Sony would lose me as a customer.
Sent from my D5803 using XDA Free mobile app

well, add me to the list of people who lost their phone to water damage.
I made the pressure test before entering in a small lake and it all looked alright. after taking some pictures the screen started switching itself on and off.. I immediately switched the phone off, took out the memory and sim cards, left the flaps open and put in in a dry place. Once I got home I put it in a bowl of rice (which is supposed to absorb the remaining humidity) but after a night it still wouldn't switch on.
I have used the phone under water on several occasions before, so it's not that it was faulty from the beginning. What I noticed is that on the inside of the flaps there is a small rubber sealing, which came off almost by itself when I opened the flap to get the water out.. I guess that could be the issue.
Farewell to the z3c forums, I won't spend another 400 bucks on a z3c so for the time being, I'll revert my old s4 mini..

Screen + back stick out, blurry pictures... Problem thread

Hey guys,
it seems that every smartphone i own breaks after ~18 months... Now my Z3 is finally gone, i guess.
Problems:
Blurry Pictures, i guess a coating of the lens went off?
One "system UIDs inconsistent" error, since then, whatsapp had "damaged databases" for at least 20 times - factory resettet twice, no difference
REAL bad touchscreen response from time to time. It either doesn't detect inputs at all or thinks you already lifted your finger. Super annoying, especially when typing.
Glas on front AND back is getting loose. The adhesive doesn't hold the phone together anymore
I can shrug off the first two problems (that's something i could have lived with), but not with the bad adhesive tape (??) that doesn't hold the phone together properly. You can look under the screen, it's not that far out (yet!) on the backside of the phone. Has anyone had that problem before? The phone was looked after well, i haven't dropped it, it was ALWAYS in a case. It had a glass screen protector until the touchscreen response got too bad (it didn't get any better after i removed it though).
As for my bad luck, i dropped the phone for the first time ever about an hour ago, since then the power button can't be pushed in properly anymore. The screen survived it miraculously, even though it sticks out quite a bit. I wanted to send it in for repairs next week.

I have the back sticking out problem . I'm using a case now because the service centre says they need 15 days to repair it
Sent from my D6653 using Tapatalk

I had the same issue with the glass not glued to the chasis anymore. It wasn't sticking out so badly as urs but I took it to repair centre and they repaired it for me. I had also USB charger burn marks on my LCD, so they changed my screen to a new one. I'd recommend you to take it to repair centre. I tried to heat up the adhessive but it didn't work out quite as planed. After the repair it was ok. But then another story happened. WHich isn't connected to this one.
When the glass is lose, you lose the waterproof ability too. The phone can easily take damage from any kind of moisture.

Waterproof ability? Nah, USB seal is gone anyway. It went about a year ago, so i get why there are so many damaged Sony smartphones... They should include a magnetic charging cable in the box. Thanks for reminding me with the screen, the display also has irregular lighting with a corona just above the on screen buttons. Battery runtime also reduced by 50% (9hrs SOT when new; 4.75hrs now after factory reset, i guess they decreased their battery-saving modes with every new android version).
I still have my old red HTC One M7, so repair time won't be an issue. I guess i won't change back to the Z3 but sell it when it's repaired, because it feels too big in my hands and i never liked it quite as much. Funny; I bought the Z3 when i send in my One M7 for repairs (bad camera lens [purple tint], lens cover broke by itself (was not repaired), buttons far to wide inside housing (not repaired) and some other stuff). Every of my 4 smartphones broke after max. 18 months.

CentaXx said:
Waterproof ability? Nah, USB seal is gone anyway. It went about a year ago, so i get why there are so many damaged Sony smartphones... They should include a magnetic charging cable in the box. Thanks for reminding me with the screen, the display also has irregular lighting with a corona just above the on screen buttons. Battery runtime also reduced by 50% (9hrs SOT when new; 4.75hrs now after factory reset, i guess they decreased their battery-saving modes with every new android version).
I still have my old red HTC One M7, so repair time won't be an issue. I guess i won't change back to the Z3 but sell it when it's repaired, because it feels too big in my hands and i never liked it quite as much. Funny; I bought the Z3 when i send in my One M7 for repairs (bad camera lens [purple tint], lens cover broke by itself (was not repaired), buttons far to wide inside housing (not repaired) and some other stuff). Every of my 4 smartphones broke after max. 18 months.
Click to expand...
Click to collapse
Yeah, there are quite a lot broken Sony phones, especially in this area(Screen). I completely agree with you about the magnetic charging cable. I had an issue with that also. I've never reached 9hrs of SOT, I've got this phone for like 6 months or so. Never had it more than 6 hours.
About the updates- yeah. As i've heard, it has decreased by every update. The best battery was with KK, but when I bought it, I already had 5.1.1 preinstalled. It is a good phone, serves all my needs for sure. Doesn't lagg and so on. THere are few things I dislike about it, the camera is underperforming for such a lense and specs. But not terribly underperforming. Think my recent phone (LG G3 ) was taking better shots. It eventually breaks. I had my phone taken to warranty repair twice. Once for screen getting lose, and the LCD burn marks. And then I took it to warranty repair because my camera became blurry and the focus didn't work at all. I tought it was just a piece of dirt behind the lens. but as it turned out, they repaired the LCD again, the upper firing speaker, the camera module, the magnetic charging module and so on. I may have got a bad unit, but the problems are surreal. I paid so much for this phone, but I have never had so much problems with any phone than with this one... Quite dissapointing to be honest. And I'm thinking about the same as you are... Switching away from Sony. This experience is quite terrifying... :crying:

oSandmaNo said:
I have the back sticking out problem . I'm using a case now because the service centre says they need 15 days to repair it
Sent from my D6653 using Tapatalk
Click to expand...
Click to collapse
Would you have to pay?

XxCyberHackerxX said:
Would you have to pay?
Click to expand...
Click to collapse
I had it too, I didn't have to pay a cent. It is covered by warranty. And the adhesive might get lose by itself. As it did for me.
They should cover anything which isn't damage by your behavior. Like dropping the phone on the ground and so on

Madzix said:
I had it too, I didn't have to pay a cent. It is covered by warranty. And the adhesive might get lose by itself. As it did for me.
They should cover anything which isn't damage by your behavior. Like dropping the phone on the ground and so on
Click to expand...
Click to collapse
I guess it depends on the repair center then. I'm shocked they would honor it since its out of warranty. Sony rules!

XxCyberHackerxX said:
I guess it depends on the repair center then. I'm shocked they would honor it since its out of warranty. Sony rules!
Click to expand...
Click to collapse
Yeah, As I've heard, they don't act the same in any place. They mostly are very mean. And don't want to help at all. Either they say that you will have to pay for it or just live with the problem. I guess not everyone has like 200$ for a new LCD swap and so on.

Just to be fair, i'd only want to switch back to my One M7 because i loved that phone so much. Also because it still feels too big. The One M7 was even worse, quality-wise.
The Moto RAZR i i had before the HTC worked for a year, only the AUX port was broken and after sending it in, it was ruined (scratched, logo damaged) and i got my money back. Before the Moto, i had an Desire HD that held together pretty well, until the radio went bad. SIM wasn't recognized very often, battery was absolutely DEAD (jumped from 60% to 0% more than once).
What i think is so sad about it, is that you pay ~500€ for a piece of .... that doesn't even hold together for two years. I knew why i didn't sell the "repaired" One M7, you NEED a backup phone these days. Now it's in use for the second time after the Moto G of my girlfriend broke. Probably if they would spend just a LITTLE more on quality than on new features for the next high-end smartphone that has to be released after 6 months i'd be more exited to get a new phone.
I only bought the Z3 because of the battery life (gone with updates) and because i had several friends with Xperias of which none had a problem.

XxCyberHackerxX said:
Would you have to pay?
Click to expand...
Click to collapse
Its out if it's warranty period. So yes they are charging me. But since they need 15 days, I'm not giving it to them
Sent from my D6653 using Tapatalk

My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)

Bäcker said:
My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)
Click to expand...
Click to collapse
I'm in Florida so anytime I have a problem I have to call customer service and they keep saying they don't do out of warranty repairs anymore. I wish I had a repair center nearby

Bäcker said:
My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)
Click to expand...
Click to collapse
Damn you are lucky. No repair for me here as garanty period is over, but I have the exact same issues, forward facing glass is getting undone and I have at least 5-6 bright spots on my screen. Really, really annoying when reading. Any idea if I could get it fixed in some no-name shop?

Surprise... After sending in my Z3 on 18.08., i just got it back and i'm in a moral conflict. They sent me a new unit plus new screen protectors. Service-wise, i'm really stunned. It makes me consider buying a Sony again, just for the service... Unfortunately they don't sell a phone i'd want to have right now.
However, my mobile phone contract runs out in 2 months and i got used to my old HTC One m7 again... So i don't know whether i should (and also want to) use the Z3 again for a longer period of time or sell it in it's new condition and get a new phone in 1.5 months. I'd want to have an S7 or Note 7 - especially the S7 would be plain cheap if i'd get it with a contract. If i sold the Z3, the additional costs of getting the S7 would be covered for 18 months of a 24 months contract period. Hypothetical: If I'd use the Z3 for another two years (won't happen) i'd only save 60€ compared to getting an S7...
Well, i guess those are first world problems. Anyway, i'm really stunned by the service - worst experience yet was motorola when i got back a damaged phone, closely followed by HTC, they repaired half of what was broken on the phone...

Sell the Z3, especially if it's brand new, you could get a good price for it. Then invest that money into something new.

I had this problem too, service replaced my phone's screen and metal case for free because this is Sony's fault.

How are any of you guys out of warranty? Mine came with a 2 year warranty in the UK, and it hasn't even been out 2 years yet.
I had to send it to service centre twice. First time digitizer broke, second time replacement screen was peeling away and screen was getting discoloured. Both times also got the magnetic dock port fixed, but I think that was damaged because I was using the wrong insert in the magnetic dock (you need to use the tightest one). I'm a bit disappointed that such an expensive phone breaks this easily, but the service has been excellent.